--- title: "Aavaz Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Aavaz Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/124414/Aavaz/" page_type: "product" language: "en" --- # Aavaz Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Aavaz ## What is Aavaz? Enable your Tele-Marketing, Tele-Sales and Tele-Support team to function effectively and seamlessly. Whether you need inbound, outbound along with Marketing or CRM integration - Aavaz is the hub that ties your contact center together. Aavaz offers Plivo, Twilio, Google Voice, Skype as VOIP options and also a virtual PBS system that can literally replace the entire office' extensions, IVR, call routing and skill-handling. ## What is Aavaz used for? [Call Center](https://www.capterra.com/call-center-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[IVR](https://www.capterra.com/ivr-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $84.99 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Aavaz?[Manage this product listing](https://www.g2.com/products/aavaz/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Aavaz 3.9 (4) VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $84.99 Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.6 (4) Ease Of Use 4.5 (3,420) Value For Money 3.7 (3) Value For Money 4.4 (2,806) Customer Service 5.0 (3) Customer Service 4.5 (2,990) ## Aavaz alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) ## FAQs about Aavaz Overview ### What company size and specific industries is Aavaz built for? Aavaz is designed for small businesses through large enterprise call centers. It targets companies in any industry that rely on calling operations, since its use is described as omni-vertical and suitable for organizations with phone-based customer service, sales, or support needs. Features and Usability ### What are the key features of Aavaz? Aavaz offers core call center features including automatic call distribution, call routing, IVR, queue management, and alerts/escalation. It also includes inbound call center and outbound call center support, predictive dialer and progressive dialer options, call logging and call recording, plus CRM, call scripting, and campaign management. Getting Started and Support ### What training and onboarding options does Aavaz offer? Aavaz provides live online training and webinars to help teams get started. Live online sessions support guided setup and direct instruction, while webinars offer structured presentations that can cover key features, workflows, and common questions for users learning the product. Getting Started and Support ### What customer support options does Aavaz offer? Aavaz provides 24/7 live rep support for users who need direct help at any hour. No reviewer feedback on support quality is available in the catalog data, so the support experience cannot be assessed further. ## Features AI summary Based on 3,851 IVR reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Aavaz includes **Call Logging**, which gives teams a clear record of customer interactions and follow-up activity. However, it does not offer **Call Center Management** or **Call Monitoring**. Instead, it provides other important features that reviewers also rate highly, including **Call Recording** (**46%**) and **Automatic Call Distribution** (**44%**), helping businesses document conversations, route calls more efficiently, and maintain better visibility into daily call handling. Computer Telephony Integration 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Computer-telephony integration is the use of computers to manage telephone calls IVR 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manual Dialer 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Agents choose who to call and when Predictive Dialer 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important System calls multiple numbers at once and connects the agent to the first number that answers Progressive Dialer 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Alerts/Escalation System alerts about the need to escalate an issue or request Aavaz 19 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 4.8 (4) 4.8 Based on 4 reviews ## Pricing Value for money 3.7 (3) Free Trial Basic $84.99 Per Month Value for money 3.7 (3) 3.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 3.9 Based on 4 reviews Filter by rating 5(1) 4(1) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Executive Manager Computer Software ### "A good call center suite for sales and marketing team" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 March 30, 2022 As part of outbound sales, Aavaz was used as a call center for making foreign calls. It was quite beneficial in terms of integrating with the CRM and carrying out the sales process's calling actions. Its features helped people save time and overcome recording issues. Pros The Aavaz's most appealing feature is its progressive and predictive dialers. It eliminates the time spent waiting for an answer, and it saves a significant amount of time. Call recording is done so that it is simple to go back and review previous calls in order to learn from past mistakes. Integration with SugarCRM was simple to set up and utilize. Cons Performance of the call Hanging problems Need more call outcome options and it should be easily customizable Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LG Leilani Grace D. Sales Agent ### "Aavaz on the Rush!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 11, 2018 Pros this is efficient with small businesses online and in the call center industry. It is easy to use and hassle free. Cons it only has a 7 day free trial which I hope they can extend at some point so we can enjoy the full benefits of the service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JD Jennifer D. Owner, CEO ### "Say goodbye to dropped calls!" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 2, 2018 Pros I cannot say enough about the Preview Dialing feature included here - what an excellent tool to help facilitate transactions/conversation with the clients. Saves me the time from having to review case by case before reaching out directly. Cons Set-up was confusing at first but once the system was up and running, the navigation proved to be very user-friendly. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AD Allison D. Owner Real Estate ### "Excellent Call Center Software. It was a game changer for us!" 4.5 Overall Rating 4.5 4.5 Ease of Use 2.5 2.5 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 25, 2015 Pros Great integration with Twilio without any issues. It was also very easy to customize our campaign when we don't have a very common call center structure or product. Reports function is extremely helpful in keeping an eye on our call team. Cons It was initially a little harder than other on line software to figure out for the non tech savvy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.