--- title: "LiveOps Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LiveOps Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/124415/LiveOps/" page_type: "product" language: "en" --- # LiveOps Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LiveOps ## What is LiveOps? LiveOps is the leader in cloud contact center and customer service solutions. More than 300 companies around the world, including Salesforce.com, Symantec, and Royal Mail Group trust LiveOps' technology to enable effective multichannel, social and mobile interactions with their customers. LiveOps' award-winning platform has processed more than 1 Billion minutes of customer interactions and managed operations for the largest US-based cloud contact center of 20,000 home-based, independent agents. ## What is LiveOps used for? [Call Center](https://www.capterra.com/call-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $95 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LiveOps?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.marlinequity.com&name=LiveOps) ## LiveOps Overview Updated August 2026 AI summary LiveOps is a cloud-based call center solution for midsize and enterprise organizations, offering tools for automatic call distribution, call routing, queue management, and IVR. It features CRM integration, call logging, recording, and scripting, plus options for chat and predictive dialing. LiveOps connects with leading CRM and support platforms, supporting efficient contact management and customer service operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LiveOps 3.7 (6) VS. [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $95 per user, per month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (6) Ease Of Use 4.3 (3,614) Value For Money 3.6 (5) Value For Money 4.2 (2,668) Customer Service 4.0 (5) Customer Service 4.3 (2,776) ## LiveOps alternatives Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,471)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,215)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (828)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/124415/LiveOps/alternatives/) ## FAQs about LiveOps Overview ### What company size and specific industries is LiveOps built for? LiveOps is designed for organizations of all sizes that want to move from an on-premise call center to a cloud contact center. The vendor description does not name specific industries, so the intended audience appears broad rather than tied to a particular sector. Features and Usability ### What are the key features of LiveOps? LiveOps offers CRM and a customer database for managing contact records, plus call center management tools such as automatic call distribution, call routing, queue management, IVR, and predictive dialing. It also includes call logging, call recording, scheduled recording, on-demand recording, call scripting, chat/messaging, and API access. Integrations ### Which third-party tools and platforms does LiveOps integrate with? LiveOps integrates with 4 third-party tools: Salesforce Sales Cloud, SugarCRM, Zendesk Suite, and Zoho CRM. These integrations cover CRM and customer support platforms, giving LiveOps connections to sales and service systems used for contact management and case handling. Getting Started and Support ### What training and onboarding options does LiveOps offer? LiveOps provides videos for training and onboarding support. These recordings can help teams review product features, follow setup steps at their own pace, and revisit instructions as needed during early use or later reference. Getting Started and Support ### What customer support options does LiveOps offer? LiveOps provides email/help desk, a knowledge base, and phone support. These options give users direct assistance and self-service documentation. No reviewer feedback about support experience is available here, so support quality, response times, and common frustrations cannot be assessed from user comments. ## Features AI summary Based on 3,823 Call Center reviews Capterra reviewers highlight these as the top features buyers look for in call center software: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) LiveOps supports **Call Center Management** and **Call Logging**, giving teams the tools to oversee daily operations and keep accurate records of customer interactions. However, it does not offer **Call Monitoring**. Instead, it provides other highly valued features, including **Call Recording** (**46%**) and **Automatic Call Distribution** (**44%**), helping businesses document conversations and route calls to the right agents more efficiently. These capabilities help teams maintain service quality, improve call handling, and manage customer communication with better visibility. Call Center Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Automatic Call Distribution 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Routing 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Scripting 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Provide agents with a typical response for common call subject matter LiveOps 15 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Chat/Messaging: Communicate using direct chat or messages within the system - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Recording: Record live video calls to play later - Scheduled Recording: Automatically record calls at predetermined times --- Get Advice We can help you find the software with the features you need. Features 3.7 (6) 3.7 Based on 6 reviews ## Pricing Value for money 3.6 (5) Basic $95.00 Value for money 3.6 (5) 3.6 Based on 5 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (5) 4.0 Based on 5 reviews ## User reviews Overall rating 3.7 Based on 6 reviews Filter by rating 5(3) 4(0) 3(2) 2(0) 1(1) Mentioned topic Sorted by most recent Desiree G. peer support worker Health, Wellness and Fitness ### "LiveOps it takes time. " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 February 3, 2025 Overall it was a long training and than it took a fair amount of time to be hired for customer support. I enjoyed the people that trained me and the people who i did work with during my time there. Pros I loved being able to essentially choose my own hours. If you want to work from home and have a large amount of options to choose from where you want to work is amazing. The software is easy to use and they take you step by step with how everything works. Cons Training can last up to at least 4 weeks. It takes a lot of sitting in front of the computer for many hours. Your are not paid anything during that period of time. If you need an income fast this probably isn't the first place to turn. Than you are also not guranteed to get jobs that you apply for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PS Pebbles S. Insurance Agent Insurance ### "LiveOps for Independent workers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2024 Overall the experience exceeded my expectations. I was well prepared to complete all work tasks. Setting up your own schedules, clocking in and submitting invoices was explained really well. I have had no issues with LiveOps. Pros I like everything about LiveOps. You are in complete control of your work schedule. The platform offers a variety of companies to work for, that will align with you skills and work preferences. You choose the company or companies you want, you create the schedule and submit invoices to get paid. You are trained in every aspect of using LiveOps from the companies expectations to submitting invoices to get paid. Cons There is nothing I disliked about LiveOps. It's a great company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PL Perez L. Sales Manager Automotive ### "LiveOps Is a Great LiveChat Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2024 Pros The capabilities of this livechat tool are brilliant. LiveOps has been so powerful and incredible to use. Cons LiveOps has effcetive features. No flaws when using LiveOps. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP Paolo P. Coordinatore supporto remoto 24/7 Machinery ### "Staff cordiale e disponibile ma sistema poco intuitivo" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 December 6, 2021 Pros Di base non vi sono funzionalità specifiche che mi abbiano entusiasmato particolarmente Cons Premesso che non ho fatto parte del team che ha scelto ed implementato il prodotto in azienda, l'ho utilizzato quotidianamente e realizzato personalmente un IVR. Mi è parso piuttosto macchinoso nella creazione di un IVR e poco pratico/flessibile per le esigenze specifiche della nostra azienda. Lo vedo molto indicato per veri e propri call centre dislocati in varie aree del mondo più che per aziende costruttrici di media grandezza. Non mi è parso molto personalizzabile. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KA kimberly A. Independent contractor Fund-Raising ### "Great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 August 24, 2021 Great software for calls centers to get mass amounts of inbound calls on a daily basis. Pros It keeps the flow of calls everyone is getting in a smooth b2b order Cons I really don't have any complaints. sometimes the calls drop but I think that is actually the customers cell phones not the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK Steve K. Revenue Operations Manager Financial Services ### "One of the worst platforms for sales prospecting" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 3, 2016 LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions. Pros not much Cons limited capabilities and sub-par integration with salesforce Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.