Regpack

Regpack

4.5 / 5 189 reviews

Who Uses This Software?

Goodwill & Superbowl as well as 6,000+ small organizations that want to save hours and get paid quickly. Includes attendee, vendor and speaker registration, reports, auto email and auto billing.


Average Ratings

189 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Regpack
  • www.regpacks.com
  • Founded 2010
  • United States

About Regpack

Regpack is the leading, fastest growing comprehensive online registration platform trusted by more than 6,000 organizations worldwide, such as the NFL, Harvard, and Goodwill. Regpack gives you the tools you need to manage every aspect of your event or program, including flexible form building, real-time dynamic reporting, integrated online payments and more powerful event registration solutions you need to succeed. Increase attendance and grow your revenue, with Regpack.


Regpack Features

  • Attendance Management
  • Billing & Invoicing
  • Customer Management
  • Food Service Management
  • For Summer Camps
  • Medical Management
  • Online Registration
  • Parent Portal
  • Program Management
  • Registration Management
  • Scheduling
  • Staff Management
  • Abstract Management
  • Attendee Management
  • Badge Management
  • Catering Management
  • Client Management
  • Registration Management
  • Social Promotion
  • Space / Room Setup
  • Speaker Management
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties
  • Activity Registration
  • Attendance Management
  • Badge Management
  • Calendar Management
  • Class Registration
  • Contact Management
  • Event Registration
  • Form Builder
  • Group Registration
  • Marketing Management
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Refund Automation
  • Self Check-in
  • Surveys & Feedback

Regpack Reviews Recently Reviewed!


Overall helps with mass registration and payment processing.

Nov 04, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: automated, cc processing, filters, sending mass emails (I wish you did not have to create it first). I like that we can send parents to our site, registration for parents is relatively straight forward. Payment plans was a great feature.

Cons: I do not like that the account is still considered "active" even if you are not accepting payments. You have to email to "turn it off" and this was not effectively communicated so I feel as though I have been overcharged a lot. Everything is US$ and we are a Canadian company which does not help.

Automated invoices via email was nice but would be better if sent as a pdf. Invoice email triggers didn't always work, and was problematic to trigger for people on payment plans.

The software was meant to improve our mass registration issue and payment processing which it has done, however I wish it did more convenient things like exported class attendance lists (no cvs that need to be manipulated), had staff management or ways staff can sign contracts and upload information, was straightforward in adding additional programs that existing users can sign up to, better ways to deal with medical reports for campers.

We recently added some new programs and there isn't a simple way to do this without creating a new project. A new project is an additional (not communicated to us during demo). We have used for 1 summer and I foresee having issues with parents signing up next year. Better communication and videos on how returning campers can sign up quickly using their past info would be helpful.Overall we budgeted for this software based on prices that were communicated to us but have been experiencing several unexpected charges, making us question if we choose the right software

Vendor Response

by Regpack on November 06, 2017

Abena, thanks for taking the time to share.

Pricing and procedures are all clearly noted Terms of Service document that you reviewed and signed. I'm sorry this wasn't made clear to you and if you have questions or would like to review your Terms, please let Support know.

As we are a US-based company, our listed prices are in USD, however, you are processing your registration payments in CAD. The ability to charge in multiple currencies is a unique feature of Regpack!

I am glad to hear your feedback that Regpack did what it was intended to: allow for mass registration and payment collection. It sounds like Regpack is able to provide class attendance lists, sends payment invoice emails and reporting as well.

You are able to use Regpack for your staff, including using our e-signature widget to have staff sign contracts and our upload tool so they can upload documents.

We are happy to work with you to make your registration easy and seamless! Thanks for your feedback!

Great Starting Point for a New Program

Jun 17, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I think the software is incredibly user friendly. From the back-end, I was able to figure out how to set up almost everything I needed.

It is allowing us to pilot an online program for applications, which is huge for our Foundation. I can't say enough good about the bang for the buck here. :)

Cons: There are frequently freezes/glitches when working from both the front and back ends, which results in having to refresh the page. Frustrating for me, but workable. I am concerned with how this might deter folks coming in to use our system, but time will tell.

I definitely am unhappy with some of the inflexibility the system has with regard to editing wording, etc. However, I have been told these are things that may be fixed in the future.

Overall: Overall, I have been very happy with my experiences with Regpack. The individuals who have assisted us from our initial inquiry, all the way through getting our specific forms set up have all been professional, quick to respond, and willing to work with us to the best of their abilities.

My only drawback to this review is the functionality of the software is somewhat limited. I feel we were a little mislead on the capabilities the program had when we were discussing what we needed with our rep from Regpack. There have been a few moments where I set the system up the way I felt it would best meet OUR needs as a company and was told that I "couldn't" do it that way (not that the system didn't allow for it, but REGPACK as a company wouldn't allow it to be set up that way or that I couldn't do it as an administrator, that someone at Regpack would have to set it up for me). That was a little frustrating, particularly when it is something simple that I can handle doing, and am forced to email/call and wait for a response. This could potentially become a bigger issue as we go public and need to make adjustments.

I will say that the individuals who helped us get our forms set up and the system programmed the way we wanted it did their very best to give us what we needed, despite the limits set forth by various issues.

We are still concerned with the real-life application of our system, but for what we paid, I think we are getting a VERY good starting point. Time will tell whether or not this is a sustainable system for us, or if we will need to go to another company that can do more custom work (which will, of course, be far more expensive)

Lastly - I want to say thank you to Max, Nicole and Andrew for all their help. They put up with endless questions, multiple conference calls, emails from us at crazy hours thanks to our time difference, and have taken it all in stride. I appreciate everything they have done to help us launch this program and look forward to our next endeavor (which we will be starting shortly!)

Recommendations to other buyers: Please give administrators the ability to move information from one form to another, to add uploader widgets, and other small tasks that add work to your team unnecessarily.

We are a swim club with a very complicated rate structure, and RP has been pretty responsive.

Jan 08, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Affordable. Their programmers have worked with us on necessary customization. We are a seasonal business, so are just starting to look at next season, and see that there are lots of improvements, but we have not tried them yet.

Cons: Because we have different kinds of memberships and extra services, it has been a challenge to program and sometimes it has taken several tries/tests to get things to work smoothly. Also, their constant improvements sometimes get ahead of us (seasonal users), so we have to re-learn how to handle something that is changed.

We have had some problems getting the kind of reports we need, but that may be more our lack of training/understanding. When the funds are conveyed, their reports (but not the actual deposits) with the details have sometimes taken an extra day or two, and the format (which may come from their card processor, not RP) could could be better.

(As seasonal users, our frequency of use, the question below, varies...several times a week during our peak registration time, then very little the rest of the time.)

Overall: Our members get to register online, which some of them prefer to filling out a paper form. (Our swim club has a limited membership, so we do not need it to handle volume or for marketing.)

Vendor Response

by Regpack on January 19, 2018

Nancy, we're glad to hear that Regpack can handle your complicated payment structure.

Regpack started out as our CEO's PH.D. thesis that looked at data networks and their connections. This has formed the basis of Regpack being able to create pretty much any logic needed by our clients, in your case, a rate structure that serves your exact needs.

For your system specifically, autobilling plays a huge roll in ensuring every registrant type is charged appropriately as well as paying on a variety of schedules and payment plans. Most registration software options on the market cannot provide such comprehensive and robust functionality.

We are glad to have you back for your 3rd season with us in 2018!

I have happily used Regpack on and off for a few years for my summer day camp.

Jan 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have happily used Regpack on and off for a few years for my summer day camp. Each summer I use it the features have been updated. Parents have been happy with the smooth process and I can easily find any information that I need. By seeting the filters I can see how many kids are in camp on a given week, I can view by age, gender, and pretty much any detail that I have collected data on. This allows me to stay organized and plan more effectively.

Cons: I wish that it synced with Google sheets so that I could share more easily with staff members. Currently, I would need to download any lists I create first. Its not a big deal... just an extra step that I'd love to see taken out in the future.

Overall: Helped us stay organized and create a smooth registration process for our customers.

Vendor Response

by Regpack on January 16, 2018

Thanks for this great review Eli!

We take the needs of our clients very seriously, so our constant feature updates (722 updates in 2017 alone!) is our way to ensuring our clients have the tools they need to make registration easy.

There is a reason we say Regpack is a "family friendly" registration software. Allowing parents to register their child or multiple children easily is just one way we make camp registration more streamlined and easier for everyone.

I'm glad you've found value with our filtering functionality. This is such a great way to find the exact data you are looking for, creating reporting for your entire camp and plan out your activities, counselor assignments and bunks for your sessions.

We struggled in the past trying expensive and complex online reg options. Regpacks saved us!

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is a very intuitive and simple but yet powerful enough to handle an endless array of events we have on yearly basis. Our customer experience changed "east to west" with an user-friendly front and back-end.

Cons: They don't have a live-person on the other side of the phone to assist us in case you have questions or need assistance configuring your own online registration (which, in fairness, is very rare). It'd be nicer to be able to pick up the phone and have someone addressing the questions "on the spot". You need to leave a message and they will contact you.

Overall: It saved us a good amount of money, critical piece when you are a non-profit organization hosting free (or non-expensive) conferences and gatherings. It is excellent to have access to a powerful tool fully customizable in almost every single way...

Vendor Response

by Regpack on February 09, 2018

Juan Carlos, what a bummer that it took several bad and expensive experiences to find us! We wish it could have happened sooner!

One thing we pride ourselves on in the registration software space is creating a product that conforms to you, not that you have to conform to. It's great to hear that you've found Regpack to be powerful to handle all of your needs.

Great to hear as well that Regpack not only saves you time, but money as well. For non-profits especially, but for any organization, money is the bottom line. Time is money, and Regpack strives to save you time, so you can make more money!

I needed the best and got it

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can manipulate it to meet my needs. Share withs, payment plans, etc.

Cons: there are always a few glitches but they always help me find the solution. I wish they had a call center as opposed to email support.

Overall: I have a very detailed program, hotel blocks, flights, excursions, race registration, shuttles, etc. 2016 was a challenging learning experience, but as the registrations came through I learned how to manipulate the system to work in my favor. January 2017 I began preparing for our registration, which opens in March. Circumstances beyond my control did not allow me to begin editing my registration until a week before my registration opened. SEAMLESS! Corina was amazing and the experience I had from the previous year helped me edit and execute my registration without a hitch. Any roadblocks I hit, she was there to answer. I know I a probably their biggest pain in the you know what client, but I am extremely happy with this system and especially with Carina. She has made my life so easy with this registration. I see it getting better and better every year!

Recommendations to other buyers: As long as they keep on developing and upgrading they are going to be the go-to registration software provider

Regpacks made our church outreach event registration counts accurate and non labor intensive.

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. The flexible month to month usage without monthly or annual contracts. Is the condition of questions leading to other questions based on registrant response.

Cons: Back end user administration does not have all the features today's technology offer. Not being able to have two forms for two different registration events.

Overall: The products for our two annual event are no charge to the people attending. Therefore product count was very important and the number of people coming was also very important. Prior to Regpacks the counting was done manually. One year we ran out of product. The second largest benefit with RegPacks was the reduction of paper use. RegPacks eliminated a paper registration form and eliminated the duplication of the completed paper form.

Vendor Response

by Regpack on June 22, 2017

Hi Misty,

Thank you for your feedback!

I wanted to respond to the con you mentioned, about not being able to have 2 forms for 2 different registration events. This is actually possible!

Our conditional logic allows you to present any form you want to any user, based on their answer to a previous question. If you have a user registering for one, or more events, you can show them the forms they need to complete based on the events they will attend.

Alternatively, we can help set up a unique registration application per event. Our new release copy function will allow you to set up one event and everything can be copied over. Forms, fields, products, emails, reports and so much more. The system even remembers if they have registered in the past for another event and can port over their information.

A member of our support team will be reaching out to you to help you create the forms you have in mind so you can get the most out of Regpack!

RegPacks is a great system. The triggers, e-mail capabilities and so many other features are great!

Jul 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The triggers, ability to apply different discounts, customize products and e-mails, track progress/growth; easily see which classes are filling and which need more marketing; ability to 'trigger' e-mail to admin for special needs student alerts and so much more.

Cons: Every once in a while there are glitches or small errors in the system. When I try to clearly send an e-mail to support about the issue, I sometimes get replies that make me think Reg support team did not ready my note very carefully. Then there is a fair amount of back & forth before things get worked out. This can be frustrating when time is critical.

Overall: Ease of registration management and tracking income/headcounts. Ease of managing forms: liability, medical, etc. Saves time.

Regpack has simplified my job immensely. Well worth the money.

Jul 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Regpack has simplified my life as Production Manager for two fairly large projects that include registration materials and fees. Everything happens electronically. No more shuffling through DVDs, CDs, application forms and checks. Regpack allows you to categorize your users so that you can quickly pull selected groups from the whole. This is extremely helpful. This software is pretty straightforward and easy to navigate and manipulate. The staff is extremely responsive and helpful and quick to handle any issue that might arise.

Cons: The one area in which I have had to change how I work to accommodate the functioning of the software is in uploading footage. I have paid the extra fee a few times to lift the cap so that applicants could upload and submit bigger files, but after having to troubleshoot with regpack staff and go back and forth with applicants I decided to only accept links and not allow them to upload footage. While this is unfortunate, accepting links has worked for me and has not affected my overall opinion of the product.

Way more than just an event management system

Mar 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A COMPREHENSIVE PLATFORM

What I value most about Regpack is that the platform goes beyond the traditional event management system. Not only can Regpack help you coordinate your event registration needs, but it also allows you to manage and track individual customers, create personalized email communications, set up individualized user login portals, generate data reports and build internal workflows, such as permission levels and status tracking.

SEAMLESS AUTOMATION

Regpack gives admins the flexibility to let the system do the heavy lifting. From automated email communications, which can be triggered by 'statuses,' to content token mapping, Regpack has saved our staff time and money. Additionally, by adopting Regpack¿s automation tools, we have reduced admin user error.

GREAT USER EXPERIENCE

The internal admin system is simple, easy to use and requires very little training. All of the system labeling, available actions and tools are self-explanatory and/or easy to learn. After a half-day training, my staff was already using the platform.

TAKING NO OUT OF THE EQUATION

I appreciate the willingness of Regpack to customize and configure the platform, as requested. Despite any apparent platform limitations, the staff at Regpack is great at finding a way to either modify the system itself or come up with alternative solutions.

THOROUGH CUSTOMER SUPPORT

If I ever need help with back-end updates or just have a question, the support team and project managers at Regpack are thorough, timely and accommodating. The staff goes out of their way to explain, in detail, recommended solutions or why something was changed.

AFFORDABLE

As outlined on the Regpack website, the platform is very affordable, especially compared to other solutions out there. By selecting Regpack, we saved a ton of money on annual fees and upfront development costs.

THE VERDICT

I definitely recommend using Regpack for your event registration needs.

Regpack has worked with us to create an effective registration system that fits our personal needs.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like most how Regpack is flexible and helps us make the system work for us. Regpack has helped increase the quality and consistency of our communication with families and the doctors with whom we work closely. It has provided us an easy way to make sure we have the information we need to serve the maximum number of campers to the best of our ability. We have served more children, quicker, with the Regpack system, than ever before.

Cons: Occasionally it takes a few days to get a response from the support team for general assistance, but my account rep is always there to lend a hand.

Regpack is the perfect solution for our complicated summer camp registration.

Jun 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Regpack easily organizes every aspect of my summer camp registration. I'm able to track payments, fundraising credits, notes about a camper, email the users and so much more. I also love that my users have the option to sign up for automatic payments and that I can sort the users in so many different ways.

Cons: The only part that I find challenging about Regpack is if I have a need to speak with customer support. All of Regpack's support is email based and sometimes, explaining your problem via email is very challenging and quite time-consuming to communicate with words.

It took a season to learn but every season after, using it has saved time.

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is simple and straight-forward. I love the automated emails we can send, especially now that we can copy them into a new project and don't have to re-write them every time. Online payment options are also extremely useful in saving time.

Cons: Still not everything can be bilingual (English and French). Most of the application can be translated for our users but the look suffers from it.

Overall: Time saving, printing and mailing costs lowered (we used to run with paper registrations). It allows online payments which is great for new customers and still allows us to enter payments on the back-end of things if pple still prefer to pay via cheque or cash. It keeps all the information at the same location and enables us to find it easily through customizable reports.

Vendor Response

by Regpack on February 09, 2018

Marianne, thanks for your wonderful review.

At its core, Regpack is a tool for any organization to save time, automate their once paper/manual process, and effortlessly accept payments online.

Glad to know that our copy project functionality has saved you even more time and allows you to manage your camp easily year after year!

Flexible registration system for simple or complex needs

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Regpack is perfect for organizations that need to have family registrations, with the ability to collect information from parent(s) and children. Almost everything can be customized to specific processes, and the conditional logic is easy to set up and manage.

The tight integration with the payments system allows easy handling of refunds, and reporting it possible on just about anything. It makes creating custom fields, and then filtering and reporting based on the data a breeze.

Cons: Currently they do not have the ability either from support or the system to combine profiles if a parent accidentally creates multiple profiles.

A countdown timer for cart reservations is not available.

Waitlist management is a little cumbersome, and if someone drops out of a course (making one spot open) whoever gets to it next gets that spot, instead of going to a waitlist person (or just adding the next registrant to the end of the waitlist). This results in awkward conversations with parents who are on the waitlist if they find out their friend made it into the course after it was waitlisted.

Customer support is usually helpful, but they are only available by email, with a 24-48 hour SLA. This means complex support requests can take up to a week to resolve while waiting for the back and forth to occur.

Many of these cons are being fairly picky, but if they are addressed in meaningful ways, would take this product to the next level.

Overall: Streamlined our registration process, much simpler user interface and payments system when compared to our previous registration tool.

Vendor Response

by Regpack on March 27, 2018

Hi Marshall, thanks for much for this great feedback! It's great to hear the flexibility of the system helps you to manage your registration process and that reporting on both payments and your data is exactly what you need!

Thank you as well for those feature suggestions! Most of our new development comes from feedback from our valuable clients, as we know you know best on how to make the system next level.

I love RegPack. Using it has made my life so much easier.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: What I love most about RegPack is the trigger functionality. I can use triggers to customize my form exactly as I need it.

Cons: I wish that I could get real-time customer service help without having to email back and forth and not getting a response for a day, maybe even two. I wish I could get real-time help over the phone so that my dilemmas would not take hours to resolve.

Vendor Response

by Regpack on January 18, 2018

Charles, we are so happy to hear that your life is so much easier with Regpack!

I think most non-profit organizations and faith communities would agree that there are never enough hours in the day to get everything you need done. Add to that, your main purpose is to be present for your community, not buried under paperwork.

We created Regpack to save our clients TIME. In fact, we've found that on average, admins using our system save over 60+ hours a month on admin tasks related to registration, payments and applicant management.

It's always great to hear that this is happening in practice for our valued clients!

It's made my job much easier since the company started using regpacks

Feb 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The forms and lists are very important for my role. I am able to make lists of only the relevant information from the applications

Cons: I get frustrated when I filter something and go back and it is no longer filtered. Its frustrating to refilter each time.

Vendor Response

by Regpack on February 12, 2018

Cindy, it's great to hear that your job is easier when using Regpack. That is what we strive to do for our clients!

One of the key ways we are able to save you time is the ability to use your data the way you need. Creating filtered lists of the fields needed to create any list or report is key to automating the registration process. Glad this has been your experience!

Capterra-loader

Been using RegPack for the past 3 years. It's an excellent product and service has been A1.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The support team is excellent in helping us set up our projects. They delivered a product that we can use bilingually too. The user rates are very reasonable.

Cons: I would love the elimination of credit card fees but I probably want to live in a perfect world too. Very satisfied.

Overall: Registration for our event is easier and more reliable.

Vendor Response

by Regpack on February 09, 2018

Brian, we'd love to live in a perfect world as well!

Glad to hear that the Support you've received from Regpack has been top notch and you are using our powerful registration system at a reasonable rate!

We are glad to have you in the Regpack family for 3 year and counting!

The sales, support, and training teams have all been super helpful.

Feb 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is the only software I found that allowed for use of extensive condition logic in my forms. We have multiple camp locations that have a variety of registration options. Being able to ask "if/then" questions is critical to my forms.

Cons: The user interface on the customer end is pretty basic. I wish it was a little more attractive. It is easy to use however. One unfortunate issue is that the content jumps too much.

Email marketing would be a tremendous asset. I wish there was a way to integrate previous clients and contact lists for marketing purposes. It would be a huge time savings for me to have all of this information in one system.

Vendor Response

by Regpack on February 15, 2018

Kim, thank you for this great review!

One thing that sets Regpack apart from the rest of the pack is our conditional logic. Sure every software offers a way to ask a follow up question, but Regpack takes this several steps further to support organizations like you have many variables and want a clean, seamless registration flow.

Adding more email features is on our agenda. We do have an option to upload email contacts so you can send previous contacts communications. You can even assign a specific status to them so you can filter based on whatever criteria you like for more targeted messaging!

We appreciate your business and feedback!

Budget friendly but lacks in other areas

Aug 23, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The cost was what made us choose this software. The functionality works, but you really do get what you pay for, which is not much.

Cons: It is not very end user friendly. You have to create VERY detailed instructions for others to register within the software.

Their credit card fees are ridiculous and they have awful customer service. No way to call in to physically talk to someone. They communicate via email and take about a day to reply which is not convenient when you have people trying to create their profiles.

Overall: We are using the software for our annual conference registration and it has been a process to learn the system. It might be easier if they had good support.

Vendor Response

by Regpack on September 04, 2018

I'm sorry to hear you aren't satisfied with Regpack. We'd love the opportunity to discuss your experience more.

I want to address a few points:

1. Our Project Managers build out every client system to ensure it is easy for end users to complete, as well as for you to manage. Our conditional logic works to make sure every applicant flows smoothly as well.

2. Currently our support is via email with scheduled phone calls as needed. This model of support works in a few ways. Most issues can be resolved via email. We also respond to time sensitive emails quickly. We schedule calls as this allows for our support team to review your account thoroughly and be able to provide the best support. Every system is unique and complex, and we want to ensure we can provide the best support to you.

Again, I would love if you would reach out and allow our Client Success team to work with you on understanding some of these pain points and seeing what we can do to alleviate them.

Loved Regpacks. Does what no other enrollment software I tested can do.

Jun 19, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It allows me to set up pretty comprehensive multi step registration. For the specific use case I was using Regpacks for, it involved a few series of requesting applicant info, and then admin approval, and then more applicant info. Regpacks made it seamless to set up the proper emails and triggers one time, and then sit back and have it just work. It make it so much easier for the logistic team, accounting team, and directors to communicate and collaborate on applicants.

Cons: After it was set up, it was tedious and sometimes difficult to fix small errors and problems. Trial and error was often required to get it to do the right thing at the right time. However, support staff was really helpful, and the CEO reached out to me personally to make sure I was happy with the account and functionality.

Vendor Response

by Regpack on June 20, 2018

Kevin, it's our goal that all of our clients can just sit back and have Regpack "just work" so you don't have to! Great to know this has been your experience and the features Regpack offers is unlike any other enrollment software you have found!

Our needs presented a challenge, Regpack worked with us create a good compromise solution.

Aug 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Overall visual appeal, functionality for cost, ease of use in admin maintenance, flexibility in billing, and overall system capability.

Cons: Would like to see a more customizable scheduler widget (more geared towards multi-day, academic-style calendar in our case), more robust data export (system was unable to export the data for certain more extensive reports in a single export, but rather could only handle 100 or so records at a time), and would like a more intuitive interface for creating reports.

Overall: Great improvements in our organization and our programming were made in productivity, efficiency, accuracy of records, communication with customers, billing procedure, and registration efforts. We also gained knowledge online registration software solutions in general, and are better-educated and more experienced consumers thanks to our work with Regpack.

Flexible, easy to use software for complex scheduling event

Oct 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've used Regpacks for over three years and have been impressed by the rapid updates that have made it irreplaceable for our organization. We run a one night educational event where community members select three speakers across three times slots. Some pay, some do not. Regpacks has made it easy to set up, embed the site in our website, track and then report on our participants. When I have an issue customer support is fast to help and if they can't answer they escalate to development and the issue is usually resolved within a day or so. Can't recommend this highly enough.

Pros:

- flexible for your needs (and these change and the software does as well)

- is able to take credit card payments with ease

- sends back end email confirmations automatically and when pushed out by admin

- reporting makes it easy to track what is going on

- great people at regpacks to work with

- at the end of every project I send a list of things that could be done better and I've noticed that many of them, over time, have been implemented

- online help is very good

Cons:

- not too many here because they respond quickly to questions when asked, but there are times when having a support person during the weekend would be helpful

- there are some things that as an admin you cannot do yourself that don't make sense. For example, I include speaker pictures in each bio, but they have to be set to Regpacks for inserting.

Vendor Response

by Regpack on October 15, 2015

Julie thanks for the amazing review. Yes, we do everything possible to get you the features and abilities you need. Your feedback is priceless and allows us to make the system better all the time!

The customer service has been GREAT! The learning of system takes time, but we are happy with it.

Jul 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Customisable! We are a VERY small camp and have a lot of special needs campers - so this system is great for getting all that detail from campers.

Cons: Our campers/parents have a hard time navigating it and get confused easily about how to register a camper a second time - they end up creating a new camper because they are not directed to their dashboard when they log back on. I spend a LOT of time trouble shooting via email/phone just to get them back on track. A short tutorial video for the users would be REALLY helpful!

the program is easy to use and very user friendly, customer service good when can get ahold of them

Aug 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: it is easy to use, user friendly, easy to navigate and draw reports from, can filter in may different ways to get the information you need quickly and efficiently. customer service is always very friendly when you can get ahold of them.

Cons: the software is great. the only issue i have encountered is that after we closed the account from our first event, we continued to get charged and then i had to call customer service when i needed to reinstate and they said for some odd balance would be removed no problem, which it was but getting someone from customer service to respond was not as easy as hoped.

Overall: hosted a successful conference for cancer research and fundraising.

Capterra-loader

We almost wrote our own software but Regpacks provided most of the functionality we were looking for

Jan 08, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Handles lots of data with ease and makes using that data very simple. It also allowed us to create 60+ View Only accounts so our partners can view data from their organizations as well.

Cons: It does not have the capability to email notifications and to work-flow our application process like were hoping for. But, we expressed that to their development team and are hopeful those functions may be added.

Overall: Quick implementation - we went from signing the contract to being live with taking online applications in days. Now we have a permanent record of the data, we can easily export the data to where we want to use it and we have access or everyone that needs it.

Vendor Response

by Regpack on January 26, 2018

Ryan, thanks for your great feedback!

Writing your own software can be a high price to pay to get all the functionality you are truly looking for. So many registration software options make you fit to their process, and not yours. We're glad to hear that Regpack was able to meet your needs without the hassle and expense of building your own solution.

It's also great to hear how many people are able to access and view your data, which I bet makes collaboration and working together a lot easier.

Capterra-loader

Flexible system that can be used for much more than just registering users

May 08, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

Cons: Would like it to do the following:

1. Enable triggers to change a user's status

2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email.

3. Ability to sort statuses.

4. Ability to have payment plans for paying that aren't forced (auto-bill).

5. Ability for an admin to login as a user to see what's happening in their account.

6. Make editing of an existing filter work better (it typically erases it and you have to start over).

7. Make it easier to unassign users from an asst. admin in bulk.

Vendor Response

by Regpack on May 15, 2018

Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought.

Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.

Comprehensive product - tough learning curve - extraordinary support!

Feb 17, 2016
5/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a new user of your product, having stepped into the role from the person who purchased it two years ago. AS someone not very tech savvy - I have found learning all the ins and outs to be a steep learning curve.

What has saved me has been the tremendous customer support I have received from Andrew. He answers every question within 24 hours and has scheduled 2 lengthy phone consults with me to demonstrate how the system works. I could never have done this without that level of support.

The videos are also quite helpful but much more time consuming to go through them to find the answer to a specific question.

As I learn to use the system, I am incredibly impressed with the features such as the reporting, graphs, etc.

To date, I am incredibly impressed and have recommended it to a similar summer high school program at Mass General Hospital.

Vendor Response

by Regpack on February 22, 2016

Thanks Sally for the great and honest review. We always love to hear what we are doing all and where we need to improve!
Regpack is a powerful business tool after all and hence it can be a little challenging at time. That is why we make sure you have all the support possible so you can enjoy Regpack with all its abilities.
We will be coming out with bite size video series that will be sent to all administrators via email to help learn the ins and outs of the system, something you can always refer to when you need a little help :)
Please feel free to reach out to us for any support and we all hope you continue to enjoy Regpack!

Great team to work with; registration process was very easy to use and train staff to use

Jun 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, flexibility, reports, and pricing. Customized training.

Cons: Saving reports on products instead of always having to generate the report with multiple steps. User reports can be saved and run with one click.

Overall: I had an event changing from manual registration to paper registration. From the time the non-profit organization agreed to terms and submitted payment our site was up and running in 3 business days. We paid for a 7 day rush and it was delivered in 3 days. Our first day with registration was so smooth and easy to use. The entire church staff was pleased. Working the Regpack project manager was pleasant, Nicole Williams was efficient and worked with integrity. Training was provided using the solution built for me and not random data, Andrew Nichols spent an extra hour with me during training. He provided design feedback that enabled our reporting needs to be met 100%. When I was concerned I was not received product quota, both Nicole and Andrew assured me a couple of times and Andrew showed me in training. I did not have to simply "believe" them but they showed me. Great experience!!!

Recommendations to other buyers: Continue to grow the product based on your client's feedback.

Easy to use, very scalable, very efficient!

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is a one-stop shop for everything you need in event management/registration.

It's easy to set up forms, products, payment plans, and send custom communications to each person. This has made our organization a lot more efficient and saved us an enormous amount of time.

Cons: The software is great, I don't have any criticism of that. However, the customer service can slow things down. Once your account is up and running, the only way to troubleshoot problems (mostly learn how things work) is to send a message to customer support and receive a response 1-2 days later. It would be great to have a live chat feature.

Overall: Saved time. Saved money. Was able to bring in new business.

Vendor Response

by Regpack on February 09, 2018

Ryan, amazing to hear that not only are you saving time and made your organizational processes more efficient, but you have seen a benefit in new clients as well! This is the cherry on top of the sundae for us!

The most important goal we have for all of our clients is that we save you time AND money. Glad to hear this has been your experience.

Some great but some very frustrating features as well.

Jun 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Price point is fantastic, Comments session of each person is good. I like color coding by the number of forms completed by clients

Cons: No phone support. Certain glitches have not been resolved after 2 years. Unable to add cart list to e-mail with amount due deleted

Overall: Enrolling Clients

Tough to learn. Training was a god-send. The customer support stff did a great job.

Jan 25, 2018
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Cons: Hard to manage, little can be customized. The support staff was not trained properly. Had few answers and didn't check that work she claimed to do, was actually done.

Vendor Response

by Regpack on January 30, 2018

Brian, thank you for the honest review. We are sorry to hear that this has been your experience with Regpack and one of the client success professionals will be reaching out to give you assistance with your system.

After reviewing your account, it does seem that a number of suggestions made by your professional project manager were rejected by you, which can cause difficulty at times.

We will have a Tier 1 system analyst contact you in order to review these recommendations and see if they can be incorporated into your system.

There are times where Regpack is simply not a good fit for your needs. We are the first to say so when this happens since we value your time.

When this happens you are entitled to a full refund on all payments.

We do not believe this is the case with your system, yet if you and the Tier System Analyst reach that conclusion, we will be more than happy to recommend systems that will work for your needs.

Thanks again for your feedback.

Software works well, requires a bit more front end work than we were led to believe when signing up.

Jul 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and functionality. We like how the projects can now be copied to future projects. Searching works well.

Cons: Very hard to talk to customer service. WAY TOO much time has been wasted emailing going back and forth with service. Sometimes a what could have been a 2-minute conversation takes 2 or 3 days to get resolved and that's not counting the weekend!

Overall: Online registration software. Before this, registration was done via email.

Overall Great System - very flexible and dependable

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software integrates wonderful and seamlessly into our current website - no fussing with sending our members to an unknown website for registration.

The back end is user friendly and easy to change around if needed

Cons: Limited PDF reports - always can customize and download to excel, but the PDF download only allows you to download the information and it comes out on individual pages for each registrant. Not a huge deal, but adding the ability to customize those PDF print outs would be awesome.

Vendor Response

by Regpack on February 08, 2018

Brian, thanks for this great feedback!

One way we stand out in the registration market is embedding our system onto your website. This seamless integration not only ups conversions rates for you, it's just easier and cleaner for all. Glad to hear this feature is working out well for you.

Glad you are finding the back end easy to navigate and manage. Our latest update to discounts and the products redesign is a part of our effort to make our back end that much cleaner and easy to use!

Excellent... Nicole, my project manager, is efficient, timely, friendly, patient, and knowledgeable

Apr 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I'm just realizing how much this software can do, it's amazing, lots of capabilities and uses! It will grow with us, I can see using this for some time to come. I love having everything in one place, camper and financial info. I like being able to click one area and it open ups with the information I need. I feel like I'm always a click or two away from what I need.

Cons: It offers a lot, it's a leap for me to learn all of it. In time I'm sure I'll get a handle on the most important areas needed for our camp and learn to master those areas. I'm hoping that I won't miss using a feature because of all the capabilities available to use in the system.

Overall: Basically having all of our camper information in one place. This is saving us tons of time, our admins can use their time more efficiently than standing over a copier, o trying to manage the accounting. I like the Email abilities. Also, I like being able to see all emails sent to a family,.

We have used Regpack for 3 years. It's easy to adapt to our needs.

Jul 13, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: I like the adaptability and the flexibility that they give the administrator to make changes. Once you learn how it works, it's easy to set it up for your own needs.

Cons: The customer service is very slow and unresponsive. Our window of use each year is pretty narrow, but when we need it, we really need it. It's difficult to get support to understand that so in the middle of the crunch, if there's a problem, you have to scream pretty loud to get help. Customer service for this type of product is vital. Regpack needs to focus on this area, but no matter how many times I ask about it, they don't seem to care.

Has been a great tool for our camps for users to register online and the option to pay online.

Jun 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: That you are able to customize the product for each camp. Another feature that I like is you are able to open and close your account when the camp starts and ends. I also like that you are able to make reports that are custom to what you need.

Cons: A lot of users sometimes have a hard time logging back in to register for additional camps after signing up the first time. Sometimes it is difficult to understand the total order and what is paid in the account. Having no option in reports that can show who paid by credit card or checks.

Overall: Increasing our number of campers by allowing the option for uses to pay online.

It is great for what we use it for and customer support is always helpful.

Jan 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the ask me how button a lot. I like how easy it is to use and embed on our website. The project set ups are also easy to use.

Cons: I do not like that you have to fill out all of their information for the second time when checking someone out with a credit card.

Overall: We saved a lot of money by switching to you and it is a lot more user friendly.

Vendor Response

by Regpack on February 15, 2018

Thanks for this great review Madey!

It's always great to hear from clients who have saved money by using our system. Creating a tool to automate much of the registration process that allows you to save time is truly priceless when you have an endless to do list to get your event going.

It's great to hear as well that the Support tools we have in place have supported you when using the system.

A note about payments - we do have an option for zip code only payments, which definitely reduces the amount of manual input when taking a payment over the phone. You can also save payment information for easy future charging, as well as to use with autobill plans!

Regpack is really good. Lots to learn and the videos are excellent.

Aug 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: That I am basically hands free. Registration is easy, usually, for my clients. For the most part the software is intuitive.

Cons: That it does not work on all web servers. I have had lots of issues with clients having to change their browser in order to register.

Overall: I can refer my clients to the site rather than explaining things to them over and over. Once it is all programmed, it is easy to use. More help videos, at a slower pace, for set up would be awesome!

ps add "training", "facilitation" to your industry choices. Education Management is not really what we do but I had no other choices.

Okay product, significant flaws

Dec 07, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: RegPack is good from a registrant's end, meaning the user experience of who is registering for your program/camp/etc. It is simple, looks clean, and can be used to built necessary messages, notifications, and field types. Where the system fails is on the backend for administrators. The reporting requires too much work from the admin, is not intuitive, and relies too heavily on the specific structure of your forms. The customer service is okay, but they aren't too willing to fix things for you, only explain what you can/cannot do.

Vendor Response

by Regpack on December 18, 2016

Erik, Thank you for your honest review. Your experience with Regpack seems very uncommon and will be happy to work with you in order to understand the challenges you faced in order to make them right. Regpack is an advance registration system that allows a lot of customization. That is how the front-end is so seamless for your applicants. That said, we work hard to make the advance options as understood as possible. We have reached out and will be happy to work with you and the support team head in order to see how we can make Regpack easier for you to use and at the same time allow your applicants to have a "good user experience" as you stated. It is always a balance and we strive to reach that balance together with every client. It seems we missed with you are are happy to try again!

a powerful tool in streamlining the registration process for computer novices

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: users can easily understand how to register; the basic system is initially set up by RegPack staff; tracking class rosters and payments by users, re-assigning children who were improperly registered, and sending automated invoices are all very easy to do; this has the power of a database without the complication of learning how to manage a database; easily pull data in a csv or pdf format.

Cons: It can be confusing to understand the process of which RegPack staff is working with you at different points in the process, and how to get help when needed. There is no simple way of assigning priority registration to a sub-group.

Overall: One person can now manage our semester registration, instead of 2-3 as in previous years.

Regpack has been a great improvement for our event! Wish we had changed sooner!

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use and the support has been great. It's very flexible. It's easy to take payments. It's easy to keep track of data. It didn't take me long to figure out how to make the system work for me. I like that they helped me get it set up initially, but I have control now and can make changes as I need to make them.

Cons: There are a few features that I wish would be added (people can't just opt to pay a set amount, I can't move registrants from one "family" to another, they don't have an option to take credit card payments via a swipe, etc.), but these are all manageable, and I think that they probably will be added in the future. They are always making improvements.

Overall: This software is extremely easy to use and allows me to have control over changes that need to be made. Yet, there is also great support. So, it's the best of both worlds!

Functional

Jun 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: RegPack has all the features needed to execute an event. The frontend is professional and provides the end customer with my companies look and feel. It has many features that allowed me to provide our end customer with an easy registration. The backend setup is easy to download reports.

Cons: The setup is not as easy as they make it look. They often make changes, so it's always a learning curve to overcome. They do take recommendations and there are some things that they should implement to make it better.

Overall: Registration tool is the key for my company.

RegPacks makes it easy for us to sort our leads and pull reports quickly and efficiently.

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy to use once you learn how to navigate the platform. The program gives me the ability to sift through large amounts of data quickly

Cons: None that I have come across that are essential. The only con for me is that I cannot set reminders and automatic reports to appear on my screen for various objectives

Capterra-loader

Using Regpack has STREAMLINED and REVOLUTIONIZED our summer program registration process.

May 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Filtering options, pulling reports, in-software messaging system, professional look-- Regpack has truly changed the way that we register for our summer program. Everything was so simple to use for our parents who are constantly on the go. Everyone at Regpack has been extremely helpful, courteous and professional in each interaction. I could sing Regpack's praises from the mountaintops.

Cons: Email Server issues, lack of personalization/customization in the messaging system-- these are truly the smaller issues that I've had with Regpack. As a communications coordinator, I want our brand to be consistent throughout every platform and communication medium; however, I realize that the messaging system could possibly be built out so that all messages look the absolute best.

Vendor Response

by Regpack on June 05, 2018

Wow, Kayla, so great to hear that Regpack as revolutionized your registration process!

With all the free time you have from streamlining your registration process, seems like you deserve some free time up to a beautiful mountain top to singe our praises, and enjoy a nice picnic and the views!

Thanks so much for your feedback and being a part of the Regpack family!

Worked well for a first time user. Support responded to requests well and in a timely manner

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It is turn key from form creation to registration to payment. We needed a platform with good support a robust features.

Cons: I am a new user so some functions are not intuitive to me. I am sure as we use the platform in the future we will be able to use more of its functionality

Overall: We needed a turn key platform that included support. RegPack fit the bill for our needs

Vendor Response

by Regpack on January 16, 2018

Brent, thanks for this great feedback!

One of our favorite ways to describe Regpack is that it's an "out of the box" registration software. But this isn't just because we have pretty much any feature you need to register, charge and manage your registrants. It's because Regpack is a software that conforms to what you need, not the other way around.

Your need for a platform that would "just work" for what you were looking for, is exactly why we built Regpack the way we did.

Happy to hear that Regpack fit the bill for your conference.

Useful once you learn how to use it. Very helpful and fast customer support

Jan 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Helpful and fast customer support via email and phone

Many different features to meet lots of different needs

Cons: Takes some time to learn and the many features can be confusing at first

Not all features are intuitive

Overall: Third year using it to register students for educational camps

Vendor Response

by Regpack on January 18, 2018

Thank you for being a long time loyal client and for this great feedback.

Regpack was designed as the registration software that does it all and fits any process. Our tools are customizable so you can use the software to fit your process. We're glad to hear that the wide array of features meet a variety of your needs.

Please never hesitate to provide additional feedback or reach out to Regpack support whenever you need it!

Capterra-loader

It is definitely a great software that is easy to work with

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love the statuses you can change them and use it to sort your lists in any way possible.

I use this for kids camp registrations so it is important for me to separate parents and kids registrations., with regpack I do have this ability. It is very flexible and easy to customize, embedding into your website will be flowless. Wonderful to have a log in for parents to see statuses of their application and to pay later if they need to. Automatic discounts is also a plus.

Cons: No possibility to attach pictures on profiles

No ability to text parents or applicants

The dashboard for parents lacks a bit of a clarification, I would say some button on how to go back to the dashboard need to be emphasized

Overall: Easier management of applications for your events

Vendor Response

by Regpack on June 14, 2018

Yana, so glad to hear that our data filtering and organization tools are helping you to manage your camp registration easily!

Great product in progress of becoming even better!

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Internal logic, ability to adapt to our program's needs. A-mazing customer support that is super-responsive.

Cons: Lots of bugs for individual registrants that necessitate a lot of individual troubleshooting, which is time consuming. We're learning a lot our first go around...

Overall: Internal logic, which is super-useful when it works. The ability to embed in our website, which is nice and seamless for parents. Automated emails are great, especially with the token insertions.

Vendor Response

by Regpack on February 08, 2018

Hi Sarah, thanks for this great feedback. Our Support team is looking into some of the bugs you mentioned experiencing.

We're happy to hear though that Regpack has really done what our #1 goal is to achieve: adapting to YOUR needs, not the other way around.

It's great to know the Support you've experienced has been amazing and responsive, as this is our top priority.

Thank you for being part of the Regpack family!

Regpack brought us into the 21st century from written registration forms and checks!

May 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Parent/child registration is critical for our organization. Online payments by credit card or e-check. Ability to download to spreadsheet. Keep same login from year to year and the ability to copy last year's list of registrations.

Cons: Not totally intuitive - I would have liked some documentation on the data structure. There is no user guide - just knowledge database. I figured it out on my own with lots of questions to the support desk when I ran into problems.

Overall: Our users like best: 1. Online payment options 2. Same login year to year 3. Last year's registrants can be selected again

Our convention team likes best: 1. Everything that makes users happy 2. Typed registration information 3. Download to spreadsheet for frequent status reports 4. Download to spreadsheet for name tags, table layouts, session assignments

Vendor Response

by Regpack on May 30, 2018

Karen, thank you for this feedback! It's always great to see how much automating the registration process can make a difference for your organization as well as the experience of your applicants!

It's also wonderful to hear that the functionality for group registration is valuable for you, and helpful in your reporting. The ability to save report structures and run them for status updates whenever you need is essential for productivity and great to know Regpack can give you these tools.

I'm sorry to hear the knowledge base wasn't always what you were looking for. We do have in addition an extensive video library, and in addition we offer multiple 1:1 training sessions to answer your questions and get you started. We are always looking for ways to provide more helpful Support to our clients and we appreciate this feedback!

Flexible software, excellent customer service.

May 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's incredibly flexible and was able to handle our somewhat complicated registration process. The interface is clean, organized, and generally easy to use. For our nonprofit organization, the price was within our means; we received great value for our money.

Cons: The biggest problem I had was figuring out how to use filters and reports to get the information I needed from the database. Also, I wish there was a way to delete test entries from the database, rather than simply hide them.

Overall: It saved me from having to process about 250-275 paper registration forms and checks by hand. The people attending the conference were very happy to be able to register online and pay by credit card.

RegPack is helping us streamline our camp registrations

Jul 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The logic-based platform allows us to create an intuitive front end interface for our customers.

You can "archive" users when they are not actively participating in programs to save money.

We are able to use the system without payment processing and complete our payment processing on site.

We can manage camp registrations and communicate with customers more efficiently now.

Cons: There are a few reporting features that we would like to be more customizable, but they wouldn't be a problem for RegPack admins who do their payment processing through RegPack. There are also a few other minor issues that the development team is working on regarding our users' front-end experience, but nothing that's super critical to our operations.

Just spent my first day using the product. Having some issues as the campers register.

May 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the reports that it can develop. It is user friendly. I like the help option and the training that was provided and how quickly the trainers respond.

Cons: It is showing that I owe campers money right now. Only 3 campers have registered so far. 1 I have had no issues with, but two of them say that I owe them when really they should owe me

Vendor Response

by Regpack on May 15, 2017

Thank Alana for the honest review.

We are happy you are finding value in Regpack. Regpack is a powerful application that allows you to configure it exactly the way you need it to work. It seems that the discounts were triggered to add when the camper is created and according to the above this is not how you wanted the system to work.
Your Project Manager will correct this and connect with you to explain how this happened and how to prevent it in the future. It is a simple two click change to make the system function differently (we do have clients that want the discounts to add before other services are ordered which is why this option is possible).

Please do not hesitate to contact support at any time (just click the "help" button at the top of the system and send in your inquiry). It is there to help exactly in these types of situations.

We look forward to helping you with your registration and making it seamless and easy.

Best,
Regpack

Great product! Would recemmend

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Really love that the product embeds into the site directly. I able to keep our branding consistent within our event website.

Cons: Some of their marketing material is more geared towards camps / church events which made it a little difficult for me to convince my superiors that is well suited to our business needs.

Vendor Response

by Regpack on February 12, 2018

Scott, thanks for this feedback!

One way Regpack really stands out in our field is with embedded registration. We understand how important it is to keep branding consistent, and to make registration as easy and trust worthy as possible. Having your registration forms directly on your event website helps achieve this. Glad to hear this is one of your favorite features!

We're glad you were able to convince your superiors that Regpack is a good fit for your needs. While we work with many camps and churches, the beautiful thing about Regpack is it can be adapted to almost any organization's needs. Our conditional logic functionality + the ability to embed, makes Regpack a perfect fit for almost anyway no matter what kind of process they have. Thanks for making the case for us!

Regpack is packed with all the advanced registration features you need but it is also user friendly.

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The payments process well and it allows for very advanced registration forms. The triggers are amazing! The design is great and it is very user friendly. They have also added the latest in security tools.

Cons: Needs to support more organizational - cross program/product data analytics. I would love to be able to create a dashboard to compute the metrics I want but I need it to tabulate based on participants from many projects and products.

Overall: Allows us to run our program registration ...

Vendor Response

by Regpack on February 15, 2018

Martin Hi,
Thank you for the amazing review!
It is a pleasure to work with your organization and team! The constant comments, ideas, suggestions have made us much better and we hope to continue this!
Organizational reporting is on our list for sure!

Thanks again for the amazing review and we hope to continue working together for many years to come :)

INFORM 2017

Jan 18, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It seems easy to use but we have not gone live yet.

Cons: Don't know yet ... Send me this survey in September after the registration is closed.

Overall: My trainer was very good but the format of the training was backward and should have been more complete and ready to go prior to the phone call. I would be happy to talk to someone about my thoughts. Again this is nothing against the trainer it has to do with the order of how the training was presented.

Recommendations to other buyers: I do have training recommendations.

Vendor Response

by Regpack on January 19, 2017

Keith Hi,
Thank you for the review and for highlighting where we can get better. We always strive to be as good as possible and implement client suggestions! This is how we develop Regpack and how we also run our training and client service departments,
The head of training will be contacting you shortly.

We hope that you will enjoy Regpack and if you have any other suggestions please feel free to send them over!

Easy to use, very friendly customer support staff

Feb 28, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer service team is very attentive, cost of the software is reasonable. We've been able to manage several of our projects with this software.

Cons: There are several features that seem to be useful but if you aren't completely familiar with Regpack, you might miss them.

Overall: We've been able to manage multiple projects with this software, where in the past we've had to use a couple of different platforms to manage multiple projects.

Vendor Response

by Regpack on March 07, 2018

Ross, what fantastic feedback. Thank you!

One of the best things Regpack offers is the ability to manage so many of your processes and projects with one software, and for only 1 low price instead of across a few different solutions. This saves time, money and headaches.

We're happy to know we're able to support you for many of your project needs, and that you find the Support you receive attentive and friendly.

It was very easy to use the system from the beginning.

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to send auto replies to registrants as they complete their registration. We were able to create a smooth way to communicate with our participating churches to help the flow of information regarding the registrants.

Cons: I have not found anything particular that I dislike. The payment for each time you copy the system seems a little pricey. It seems to me like that should be included in the admin fee.

Vendor Response

by Regpack on February 08, 2018

Michael, it's great to hear that your communication with your participating churches and registrants has been helped greatly by using the Regpack system!

As I'm sure you know, sending emails and staying on top of everything can take a lot of time. Our goal with Regpack is to automate these tasks so you can spend your time more productively elsewhere. Glad to hear this has been your experience!

Solid software. Terrific customer support. Excellent training process.

Jun 08, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We are an agency with multiple clients. I appreciate the single login where I can access all my clients projects. Everyone at RegPack I've ever talked to is friendly, helpful and knows what they're talking about.

Cons: Some quirky interface issues I'd like to see changed both in the back end and the front facing forms. I wish there was a bit more flexibility visually.

Vendor Response

by Regpack on June 11, 2018

Greg, it's great to hear that managing several client projects is easy with Regpack. Glad we are able to provide this functionality for you!

And we always love hearing that our training, support and staff is loved. We work hard to provide you with top notch support and the Regpack family is always here to support you!

Stone Mountain Adventures Regpack 1 year review

Sep 30, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: My wife and I signed up for Regpack about 1 year ago after using another software and not being satisfied. It was helpful having used another software because we new what we didn't want and what we did want. The initial set-up was super easy and convenient. Once we started using the software that's when the learning curve began. We found the online articles helpful but at times we could not find out what we needed. We found the online support to be good/helpful most of the time. Most of the time reps were positive and upbeat with a ¿let¿s figure our how to fix this issue¿ attitude.



Specifically, we have had the most contact with Carina Salazar as she set up our registration and has been there to answer questions all along the way. My wife Anne and I would both like to express to you how helpful and awesome Carina has been. She has gone out of her way to make sure our needs are met 100%. The time to recently took to make a coding change to our registration has literally been a ¿Game Changer¿ for us and gets us one HUGE step closer to Regpack being the ideal/perfect online Registration Software for Stone Mountain Adventures!

Training and PM setup was great!

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use makes and helps me use my time more efficiently. Also customer reps have been great welcoming me to Regpacks. Working with my PM was effortless. Jeree was a great trainer and made things easy to follow and corrected things that could greatly impacted our brand!!!

Cons: Only Con is a easier way to use partial payments. Other than that I'm happy with the overall use of the product and service.

Vendor Response

by Regpack on February 12, 2018

The best feedback we get is when Regpack makes our clients more efficient! We built Regpack to support organizations that have better things to do than paperwork and chasing after their users for payments!

We're happy to hear you've experienced the efficiency Regpack brings to organizations coupled with our amazing Support and training!

RegPack has been a godsend! The support has been great!

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software invoices! It's easy to learn and use!

The fact we have 24/7 customer support is one of the number 1 reasons we chose RegPack. Project Mangers have been on top of it since the very beginning!

Overall: Invoicing

Vendor Response

by Regpack on February 12, 2018

Taylor, what fantastic feedback. Thank you!

We love that Regpack has the ability to invoice too. Integrated payments mean less time on your end chasing down unpaid balances, and less time administrating the invoice and payment process. Your data is all in one place too, registration and payments together. This makes for seamless reporting.

It's great to hear that you have enjoyed our Support as well. We love our Project Managers as much as you do, and work hard to be on top of each one of our clients builds to make setting up your projects easy and fast!

Great team and registration Software

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Greta people to work with

Cons: Back end is a bit confusing on correct user errors.

Overall: Have had the best experience working with the Reg pack team. I needed to get a system up and working in a very short time, and learn how to handle it . The team both before and after I went live was, and is, by far the best working team I have ever interacted with during a complex remote development. Each person I worked with was knowledgeable and helpful not only in simplifying the complexities of my multiprogram registration process, but also took time to explain how to use it. I love that the trainings and support times were videos so I can go back to them too. A great experience and a great product

Recommendations to other buyers: Would love to have each page/step specifically labels as step 1,2..... so the user know where they are, and I can go back and see the page to correct

Great registration system! It can do just about everything you might need!

Jul 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software allows you to build a custom registration system that can fit your needs perfectly. Everything for our registration is in one place!

Cons: It takes some work to figure out how to navigate the software. Customer service is only available by email.

Overall: Once stop shop for all of our program registration needs.

Vendor Response

by Regpack on July 16, 2018

Ryan, thanks for this great review! With all the different tools organizations feel they need, I'm glad Regpack has been a "one stop shop" for you in terms of helping to manage your program registration and payments.

This was the first time that I needed to use a registration site and RegPack made it very easy.

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease for end user to register. When I help develop the registration site for 2018 I will ask to have a little more detail to be added.

Cons: I wish that I would have paid closer attention to the final messages that were going out to the registrants. I will be more detailed next year.

Overall: Ease of use for the end user.

Easy and painless setup, intuitive to use

Aug 24, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: User friendly

Cons: There is an annoying tendency to "bounce" to the registration portion of the software when I embed it into pages of our website instead of just staying at the top of the page when you go to it, but in all fairness, I have not yet reported this problem to Regpack and asked them for assistance in resolving it. I will be contacting them for assistance on this.

Overall: We had received feedback that our registration process was confusing, so we looked for a software package to make it easier for both our users as well as for ourselves. Regpack has fit the bill. It was easy to get setup, it's pretty intuitive to use and our customers are reporting it to be easier and less confusing for them as well.

Vendor Response

by Regpack on August 25, 2016

Thanks Mark for the amazing review.
We really loved working with you and are really happy your registrants find the system more intuitive. One of our goals with Regpack is to make it so seamless that anyone can get through any process, easy or complicated!

Thanks also for telling us about the "bouncing" issue. We have listed it for the QA team to look at and they might contact you to get more details so we can make this little annoyance go away.

If you need anything we are always here to help!

Excellent customer support and training

May 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and the adaptability provided by Triggers allows for some nice customization. Reports are easy to create, very customizable

Cons: The monthly admin fees add up quickly, especially if more than one admin is needed. The auto-emails seem a bit tricky to set up just right. Users have trouble logging in a second time, for some reason. Perhaps the "Login" or "Register" choices are not clear enough to understand (many users have low computer skills) This survey wants way too long answers!

Overall: Much easier registration process than some systems

RegPack was great for you event. Customer support was awesome!

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software was easy to use and figure out. Support was wonderful and responsive when I had questions. I will recommend we use RegPack again for our next event.

Cons: There was no easy way to download the registrants name and make name tags. This should be implemented.

So far, it has been good. It has saved SO much time compared to our previous way of registering.

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Information gleaned quickly; its so easy to see where we are at financially, and how many registrants we have.

Cons: I had to reset many triggers that weren't picking up correctly after set up, so a bit of time was spent triggering things that were already showing "triggered" in the system so the parameters would be picked up by those registering.

It's also challenging for many of our users to go through on the first try without getting frustrated. Some of this is operator error, but some is just the way the screens are set up.

Overall: Its a HUGE timesaver [and sanity saver haha!]. Overall it's a great product. With continued use, I know we will become more proficient with it.

Vendor Response

by Regpack on February 09, 2018

Jennifer, it is music to our ears when clients say they have saved so much time using Regpack. This is why we do what we do!

One great benefit to having all of your data in one place is the ease with which you can see your "big picture" of your financials and other data.

It is great to know we have helped to save not just your time, but your sanity as well. We will add this to our list of features!

Our third kids' camp season working with Regpack - we are pleased and plan to use in the future!

Jun 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Visually easy for our registrants to navigate the registration form. Form is clear and not cluttered. Registration is on Regpack form is fun!

Cons: We are located on east coast, Regpack is located on west coast - time difference sometimes inconvenient for questions or problem-solving.

Overall: Ease of annual camp registration set-up and use for our guests.

A robust and customizable software

Dec 21, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Regpack is certainly the most intensive online registration software I have yet come across. This allows for a deeper customizable experience.

There is a pretty steep learning curve and it isn't an easy software to set up without knowing the ins and outs of it. While there are training videos and a knowledge base, it isn't feasible to spend the time needed to figure the software out without some guidance.

Our event (Drone Summit) has some complicated registration options, and it was difficult to get the ball rolling with that. Our account manager set up what she could as the base, but it wasn't much to work with.

This is where I must mention how helpful and patient Andrew Nichols has been in this process! His follow-up training and quick responses to my pleas for help have been extremely helpful. He's taken the reigns to help set our registration up and flesh it out, and because of his knowledge of the inner workings of Regpack, I'm much more confident about launching the registration because of his effort.

Thank you, Andrew!

My training session with was very effective; she was so knowledgeable and efficient.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that the software is very user friendly and easy to navigate. I also like that Customer Support has great availability.

Vendor Response

by Regpack on January 17, 2018

Helen we are happy to hear you are satisfied with the training you received.

Once a Regpack Project Manager builds out your system, all Regpack admins are given several training sessions before registration goes live in order to ask questions, understand your project and train you on the functions you want to perform: creating and exporting reports, sending emails, managing and filtering users, setting up and managing payments, running statistics, and more.

We're glad training was helpful, and that overall you are finding Regpack to be user friendly and easy to use!

This software makes our work and services we provide more accessible, convenient, and efficient!

Dec 04, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are so glad to be using this system at this point. While we can think of new applications daily, we currently use it to retrieve applications, track responses, communicate with students, and generate reports. It was not easy at first but became a lot more manageable after working with the staff.

Elizabeth Jiseon Choi is amazing and has been more than helpful at every stage! Her patience and ability to make difficult steps more digestible continues to make us more confident while using the system. I would not want to imagine launching without Liz.

Vendor Response

by Regpack on December 16, 2015

Thanks Anthony for the amazing review. Liz and all the team enjoyed working with you! We are thrilled you see how you can use Regpack for other applicants since Regpack is used for many things including event management, course management and basically any onboarding process organizations have. We look forward to working again on the other client facing processes and helping you automate it completely from data gathering to payment processing, reporting and marketing.

Great RegPack Experience

Nov 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We switched to RegPack because our old registration system did not have much of the functionality we needed--communication logging, conditional logic during registration, and an easy to use interface. RegPack has delivered on that and then some. They are always working on new developments that make the system even better than it was before, which makes registrations even more efficient than ever before.

My favorite thing about RegPacks is the team. If there is a feature you need or an adjustment made on your interface, the developer team and account managers are on it. We have primarily been in contact with Calvin and Andrew, and they have been consistently helpful and clear. Even as we have encountered problems in the setup process (as no setup is ever 100% smooth), they have been so helpful in assisting us, answering questions, and making sure that we understand the full capabilities of the system.

We are huge fans of RegPacks, and we are so excited to continue working on our system with this great company.

Regpack is always willing to answer emails and has always gotten back to me in a timely manner.

Jan 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Able to integrate into your website. Fairly easy to understand and work through the backend. Helpful customer service and training.

Cons: Can not trigger emails by date. PDF forms when downloaded do not have names, just a random string of characters

Vendor Response

by Regpack on January 18, 2018

Thanks for this great review, Nic!

Embedding your registration directly onto your website vs sending your applicants to a 3rd party website can increase completion by 27%! Glad you are finding this feature useful.

We hope you continue to receive the 5 star customer service we are known for, and Support is always available to give feedback, troubleshoot an issue or help you further utilize Regpack's tools.

Overall it has been a good experience.

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: One the client side it is user friendly and I like that you can embed it on the website. Once you get to know the software it is pretty easy to use on the admin side.

Cons: Customer support is good, but I prefer speaking with someone live. I feel that some issues are better dealt with, on the phone.

Vendor Response

by Regpack on March 07, 2018

Thanks for a great review, Jeff! It's great to hear that working with Regpack has been a great experience for you and for your users, and that you've found Regpack easy to use.

We are one of the only registration softwares on the market that offers the ability to embed on your website, so it's great to know this feature stood out to you!

Awful--would not recommend. Even the owner has a careless attitude which carries through the company

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Professional looking system. When everything works correctly, seems like it might be nice system. Not sure we will ever find out.

Cons: Absolutely NO customer support via phone EVER and customer support in general is severely lacking via email. Can't calculate ages with DOB (very archaic). Fields don't work right. Company sent test emails to all of our customers by mistake, our customers are unable to log in, their cart calculations are not right 2 weeks after going live. So many programing errors, its unbelievable. Our customers are extremely frustrated.

Vendor Response

by Regpack on March 21, 2018

Jeff and Julie Hi,
Thank you for the honest review!

The truth is that everything that could go wrong in your project went wrong. We are very sorry for that and would like to help you feel differently about Regpack and make sure that your customers are not frustrated and enjoy using the system.

I am the founder of Regpack and I can say that the last thing I want our clients to experience is a careless attitude. We have weekly meetings about every account that needs attention. Therefore I am fully aware of what happened with your account and was personally involved with the various changes done in your project. Alas, this did not result in a positive outcome which we will do our best to fix.

That said, Regpack is a no contract system and we are happy to help you move to a different system if you feel this is not working for you.

We look forward to working with you and changing your experience of Regpack.

Best,
Dr. Asaf Darash
Regpack Founder

Much needed update to my application process

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I like that if i get lost they have decent technical support especially considering the cost of the software.

Cons: I am on the east coast and the company is on the west so I sometimes have to wait until the evening to get ahold of someone

Vendor Response

by Regpack on January 17, 2018

Thank you for this great review!

I'm glad you have found Regpack's support to be helpful for you in updating your application process.

In addition to our direct support, we have an extensive library of Help Support articles, which you can find here: help.regpacks.com as well as YouTube videos to explain common functionality as well as setup of your system. https://www.youtube.com/user/Regpack

Excellent Customer Service

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to navigate - Easy to add different features and products for the registration process. The language used on the video training are easy to understand and is always available

Cons: It may change some of the characters when using another language. Also, for setting up the merchant form it took time when setting up an account overseas.

Vendor Response

by Regpack on February 09, 2018

Andrea, it's great to hear that you find Regpack easy to navigate! We have worked hard to make our user interface simple and easy to use.

Glad to hear as well that our Support database with videos and step-by-step support articles have been valuable to you!

Great Support,

Aug 11, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Regpacks has done a great job at creating a registration package that is focused just on one thing instead of trying to incorporate all the bells and whistles. For most small volunteer-run organizations, there is not a need or the man-power to develop a full system that does everything and the complexities involved in learning how to use that kind of system are quite intimidating. However, often the simple tools provided by PayPal or Custom Forms, are not sufficient to manage and keep track of things like partial payments, Medical Forms, Permissions and Family registrations. Regpacks, helps set everything up or you and walks you through the whole process for a very reasonable fee and then gives you personalized instruction to get you up and running quickly. There are still some areas of the application that need improvement, such as the flexibility of setting up forms, and customizations to layouts, however I am sure these will be addressed in future releases.

Very customer friendly!

Jan 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Their payments and support teams are really responsive to all questions I might have. They always get back to me in a timely fashion and are very patient in answering my questions

Cons: Some of the payments are confusing for my users. They get frustrated with processing payments. Not sure if there is a way to make it simpler though.

Vendor Response

by Regpack on January 19, 2018

Emily, thank you for this great feedback and awarding us 5 stars for support!

Our dedicated Support Team works very hard to ensure we respond to issues quickly and thoroughly.

I hope Regpack has made managing your enrollment easier for you!

Overall, a blessing to our Religious Education/Faith Formation Program

Oct 22, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: After a number of months of using Regpack to meet the registration and information management needs of our Religious Education/Faith Formation program we are happy to report that Regpack has been an overall blessing for us!

With over 530 families/850 children in the program, we have become by far more efficient in the recording, storing, accessing and reporting of information. After a manageable learning curve, our staff has been able to learn how to use it and benefit from it accordingly.

There are some "bumps" that some folks still experience when attempting to register or login into the system (mostly browser/device related). Regpack has been attentive to addressing and we are confident that they are working to make the experience smoother for those who do experience problems.

We do have a number of improvement opportunities we have identified which we hope the Regpack team can implement as they continue to make a great product/offering even better.

The customer support has been amazing. I have used Regpack for over 5 years.

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to filter and message campers. The ability to see who has paid and who has signed up and not paid.

Cons: The ability only email past campers who have signed up for the current year as a reminder to sign up.

Overall: Organized camper information

Building the software to fit my program was really neat. Training really helped when using it.

Apr 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Being able to register participants online for the first time in 32 years!

Being able to run report in detail for each of our 27 different events.

Affordable for a small budget. Like that I only pay when I need the program.

Cons: I wish date of birth would automatically fill in age. Would like to have a small manual with most asked questions and not have to wait two days for help.

Overall: I am just at the beginning of using the software. I would be able to give more information after my event in mid June. Thank you.

Vendor Response

by Regpack on April 16, 2018

Pattie, thanks for this great feedback! 32 years of manual entry is a long time! Glad we were able to help you make this process easier and more efficient this year!

We do have an extensive support article library and video library to help with using the system, so please feel free to check that out: help.regpacks.com

Great Product!

May 08, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: My organization has been using the RegPack software for just over a year now. It is very user friendly and easy to navigate. The reporting options are extensive and really allow you to keep track of all of your registrants well. When you're getting your system set up, the Customer Service is amazing! I`ve worked with Calvin, Gabrielle and Andrew and had a great experience with all three. The reason why I gave it 4 stars instead of 5 is because once you're set up and live, most questions have to go through the support team. The support team is knowledgeable and helpful but only available via email. After researching other registration systems, I also found RegPack to be very cost-effective in comparison to its similarly functioning competitors.

I would definitely recommend this product to anyone looking for a registration software that is easily customized, user friendly, and cost-effective. It gets the job done.

Training from JEREE

Jul 20, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Accomplished the goals.

Cons: None

Overall: Great training. Succinct and informative. We were able to discuss all of the important information and also add on some additional points.

Building and running the reg site is simply and easy!

Jun 28, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use is great. It's simple to explain, make changes, updates and track the software. Had a great time experience working with building the site and working with a trainer. There are clear instructions about how to get help if needed and the knowledge base is great.

Cons: It'd be great to have a number to call for something immediate but I have received follow up quickly.

Overall: Ease of use

Training

Thorough Knowledge Base

Reasonable Cost

Vendor Response

by Regpack on July 20, 2018

Stephanie, it's awesome to hear that building out and using your Regpack system is easy and that you felt supported during the process! That is our ultimate goal when we work with our clients.

Great Application Software!

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love being able to have so much control over the forms without having to contact a tech. The filters, emails, and report functions are also super easy to use and convenient.

Cons: Don't love the payment processor regpack partners with. The file upload function could definitely be improved.

Overall helps with mass registration and payment processing.

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I think the software is incredibly user friendly. From the back-end, I was able to figure out how to set up almost everything I needed. It is allowing us to pilot an online program for applications, which is huge for our Foundation. I can't say enough good about the bang for the buck here. :)

Cons: There are frequently freezes/glitches when working from both the front and back ends, which results in having to refresh the page. Frustrating for me, but workable. I am concerned with how this might deter folks coming in to use our system, but time will tell. I definitely am unhappy with some of the inflexibility the system has with regard to editing wording, etc. However, I have been told these are things that may be fixed in the future.

Overall: Great app

Vendor Response

by Regpack on January 17, 2018

Randy, so glad to hear that Regpack is offering you a user-friendly platform for your registration and payments, at an affordable price.

Regpack's goal has always been how we can continually provide more "bang for the buck" - meaning, more value for our same low prices we've always charged.

We have built the platform to allow organizations like yours to customize their process and grow, as you are with your online program for applications. We're glad you are finding value for your foundation!

User friend to customer

Apr 19, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Great for organizations that need to have family registrations, with the ability to collect information from parent and children.

Cons: A countdown timer for cart reservations is not available. Fields don't work right. Customer support is good, but I prefer speaking with someone live.

Vendor Response

by Regpack on April 20, 2018

Cammi, thanks for this great feedback! We love hearing that family registration is easy with Regpack and that Regpack has been user friendly for your customers!

Fulfilled... this system has helped us grow and be more efficient in serving our customers.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The filter system is extremely helpful. I like having the registration and payment system connected. I like being able to see the email communication "history" on each account.

Cons: I would like to send an individual direct email to a person without having to create it first. It would be nice to have that ability.

Overall: Efficiency, excellent accounting tracking, ease, better communication, and more.

So far, so AMAZING!

Dec 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great customer service, and speedy response... Our organization was running a little behind in terms of getting our materials together and was up against a strict deadline, but Amanda Neis amazingly got us set up with time to spare. Here is my initial email of gratitude responding to her first draft of our template:

"Wow!!! You're a rockstar!

Thanks so much, Amanda, for getting this done so quickly. At first glance, it looks amazing. I will need to review tonight, and let you know tomorrow morning if anything needs adjusting, but I can't tell you how excited I am to be able to use this online application instead of paper copies like we have done in the past.

BEST XMAS PRESENT EVER!!!

Chat tomorrow,

Nate Gray"

Thanks to all at Regpacks!

Best Camp Software

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use for both clients and companies

Cons: none

Overall: For years, we have used excel sheets to keep up with our camp registrations. We finally decided to automate the process and chose Regpack. This has been the best decision we've made! We received an amazing project manager that has helped us every step of the way. The software is very easy to navigate and customize. Our clients love it! This software has cut all of our paperwork out! We would definitely recommend this!

The system is a robust, feature rich system that can handle everything that we have thought of.

Jul 17, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The amount of features exceeds our ability to dream up what to do with it. We have yet to come across the functionality that is not supported

Cons: The variety of features makes it more difficult to configure by oneself - not always easy to get support when setting up a new program.

Overall: Online automation of registration - ability to accept CC payments and manage manual payments as well.

Camp Kee Tov

Sep 05, 2012
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Easy and savable filtering; reports easy to create and generate; notes and statuses really helpful; quick-view nice; conditional logic worked great; customer service was great;

Cons: payment system not 100%- needs to be in the US and show up on cc statements as 'Camp Kee Tov'; hard to add a camper because you cannot log in as the parents; should be able to sort by child and not family; when searching the site- want both parents and kids to be searchable (not just kids); expand tokens to include products ordered; parents had trouble with the payment page

Overall: Would recommend to businesses using it for similar organizational and registration purposes.

BEST customer service! They answered all my questions quickly and thoroughly. I am so appreciative!

Jan 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easy to use, I feel like if I made a mistake I could easily fix that mistake. Customer care group made using this software pretty easy.

Cons: I think you have to have a bit of knowledge about it before setting it up. Isn't 100% intuitive. There were a couple of times I had to reach out to customer service because I wasn't sure how to proceed.

Vendor Response

by Regpack on January 16, 2018

Haili, thank you so much for your review!

We are happy to hear the customer support you received felt like 5 star service to you!

Our goal is to help each of our clients build a system that fits their needs and their process.

From building out your initial draft, to several hours of training before you go live and all the little edits in between, we want to make sure you are all set and ready to begin your registration season!

Used RegPack to register 1,000+ for regional education workshop

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Amazing customer support and very easy to use. Could give part-time admins access to info for very reasonable price.

Cons: Any issues we had were quickly resolved by the dev team.

Overall: OUTSTANDING support and service from RegPack staff. Super EASY for attendees to register. Gave us the EXACT DATA we needed to plan and prepare for our event. Quick process to contact attendees with important info. Email "triggers" allowed us to send "custom" emails to attendees with a few clicks. QUICK process to update our "products." Will definitely use again for our next event. In short, all the GREAT COMMENTS you read about RegPack are TRUE!

RegPack Review

Sep 05, 2012
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Pros: Helps streamline our registration process

Easy to use "reports" feature

Good customer service and support

Cons: Participants were often times locked out of their accounts (forgot password/username) and were unable to get back in and we had no way to help them other than encourage them to use the "lost password" button, which for whatever reason didn't seem to work for many participants.

The payment processing system could be improved.

Inconsistent expectations on when "new features" would be released

Overall: RegPacks is a well-designed product, but like all products and systems, still has some kinks to be worked out.

Excellent solution for summer camp registration

Feb 09, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: RegPack has made our lives significantly simpler when it comes to summer camp registration. On top of this benefit, Carina and the team at RegPack are friendly, prompt, and always helpful. They go the extra mile to answer questions, make changes, and provide insight and counsel that helps our registration run efficiently.

Vendor Response

by Regpack on February 16, 2016

Jill, thank you for the amazing review. Carina and all the team had a great time working with you and making sure that your camp registration is just right! The new feature in Regpack that allow parents to flow through all the kids registrations and to automatically create all the kids has been a lifesaver for a lot of camps and I hope you enjoy it as well :)

It's a piece of cake to use, but a limited number of flavors are available.

Aug 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It's pretty powerful for its simplicity. The options are logically organized, and appropriately labeled. Service has been very responsive and helpful. I've also seen many enhancements added, though not many apply to my needs.

Cons: Its simplicity comes at a cost of flexibility; the number of available display options is quite limited.

Overall: Automated registration

Efficient, easy to use

Apr 24, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the fact that it's simple to navigate and very user friendly. Everything is laid out so that you can go back to certain pages without a problem.

Cons: When I write a note in the comment box, it does not always save what I have written. So I have refresh the page and rewrite what I had originally put.

Vendor Response

by Regpack on April 25, 2018

Elodie, thanks for this feedback.

Always great to hear that Regpack is user friendly and easy to use. Our goal in making a powerful tool for registration is to keep the simple interface that makes accessing our technology easy and simple for our clients.