Who Uses This Software?

Organizations that want to save hours, get paid quickly, increase revenue and grow enrollment. Complex build options and integrated payments automate and streamline registration and payments.


Average Ratings

236 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $89.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Regpack
  • www.regpacks.com
  • Founded 2010
  • United States

About Regpack

Regpack is a comprehensive online registration platform trusted by more than 6,000 organizations worldwide. Regpack gives you the tools you need to manage every aspect of your event or program, including flexible form building, real-time dynamic reporting, integrated online payments and more registration solutions you need to run your events. Our clients see an increase in enrollment, revenue growth and are more efficient in day to day tasks.


Regpack Features

  • Activity Registration
  • Attendance Management
  • Badge Management
  • Calendar Management
  • Class Registration
  • Contact Management
  • Event Registration
  • Form Builder
  • Group Registration
  • Marketing Management
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Refund Automation
  • Self Check-in
  • Surveys & Feedback
  • Attendance Management
  • Billing & Invoicing
  • Customer Management
  • Food Service Management
  • For Summer Camps
  • Medical Management
  • Online Registration
  • Parent Portal
  • Program Management
  • Registration Management
  • Scheduling
  • Staff Management
  • Calendar Management
  • Confirmation/Reminders
  • Discount/Coupon Management
  • Group Registration
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Surveys & Feedback
  • Wait List Management
  • Abstract Management
  • Attendee Management
  • Badge Management
  • Catering Management
  • Client Management
  • Registration Management
  • Social Promotion
  • Space / Room Setup
  • Speaker Management
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties

Regpack Reviews Recently Reviewed!


Overall helps with mass registration and payment processing.

Nov 04, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: automated, cc processing, filters, sending mass emails (I wish you did not have to create it first). I like that we can send parents to our site, registration for parents is relatively straight forward. Payment plans was a great feature.

Cons: I do not like that the account is still considered "active" even if you are not accepting payments. You have to email to "turn it off" and this was not effectively communicated so I feel as though I have been overcharged a lot. Everything is US$ and we are a Canadian company which does not help.

Automated invoices via email was nice but would be better if sent as a pdf. Invoice email triggers didn't always work, and was problematic to trigger for people on payment plans.

The software was meant to improve our mass registration issue and payment processing which it has done, however I wish it did more convenient things like exported class attendance lists (no cvs that need to be manipulated), had staff management or ways staff can sign contracts and upload information, was straightforward in adding additional programs that existing users can sign up to, better ways to deal with medical reports for campers.

We recently added some new programs and there isn't a simple way to do this without creating a new project. A new project is an additional (not communicated to us during demo). We have used for 1 summer and I foresee having issues with parents signing up next year. Better communication and videos on how returning campers can sign up quickly using their past info would be helpful.Overall we budgeted for this software based on prices that were communicated to us but have been experiencing several unexpected charges, making us question if we choose the right software

Vendor Response

by Regpack on November 06, 2017

Abena, thanks for taking the time to share.

Pricing and procedures are all clearly noted Terms of Service document that you reviewed and signed. I'm sorry this wasn't made clear to you and if you have questions or would like to review your Terms, please let Support know.

As we are a US-based company, our listed prices are in USD, however, you are processing your registration payments in CAD. The ability to charge in multiple currencies is a unique feature of Regpack!

I am glad to hear your feedback that Regpack did what it was intended to: allow for mass registration and payment collection. It sounds like Regpack is able to provide class attendance lists, sends payment invoice emails and reporting as well.

You are able to use Regpack for your staff, including using our e-signature widget to have staff sign contracts and our upload tool so they can upload documents.

We are happy to work with you to make your registration easy and seamless! Thanks for your feedback!

Great Starting Point for a New Program

Jun 17, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think the software is incredibly user friendly. From the back-end, I was able to figure out how to set up almost everything I needed.

It is allowing us to pilot an online program for applications, which is huge for our Foundation. I can't say enough good about the bang for the buck here. :)

Cons: There are frequently freezes/glitches when working from both the front and back ends, which results in having to refresh the page. Frustrating for me, but workable. I am concerned with how this might deter folks coming in to use our system, but time will tell.

I definitely am unhappy with some of the inflexibility the system has with regard to editing wording, etc. However, I have been told these are things that may be fixed in the future.

Overall: Overall, I have been very happy with my experiences with Regpack. The individuals who have assisted us from our initial inquiry, all the way through getting our specific forms set up have all been professional, quick to respond, and willing to work with us to the best of their abilities.

My only drawback to this review is the functionality of the software is somewhat limited. I feel we were a little mislead on the capabilities the program had when we were discussing what we needed with our rep from Regpack. There have been a few moments where I set the system up the way I felt it would best meet OUR needs as a company and was told that I "couldn't" do it that way (not that the system didn't allow for it, but REGPACK as a company wouldn't allow it to be set up that way or that I couldn't do it as an administrator, that someone at Regpack would have to set it up for me). That was a little frustrating, particularly when it is something simple that I can handle doing, and am forced to email/call and wait for a response. This could potentially become a bigger issue as we go public and need to make adjustments.

I will say that the individuals who helped us get our forms set up and the system programmed the way we wanted it did their very best to give us what we needed, despite the limits set forth by various issues.

We are still concerned with the real-life application of our system, but for what we paid, I think we are getting a VERY good starting point. Time will tell whether or not this is a sustainable system for us, or if we will need to go to another company that can do more custom work (which will, of course, be far more expensive)

Lastly - I want to say thank you to Max, Nicole and Andrew for all their help. They put up with endless questions, multiple conference calls, emails from us at crazy hours thanks to our time difference, and have taken it all in stride. I appreciate everything they have done to help us launch this program and look forward to our next endeavor (which we will be starting shortly!)

Recommendations to other buyers: Please give administrators the ability to move information from one form to another, to add uploader widgets, and other small tasks that add work to your team unnecessarily.

Regpack Review

Feb 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The reason we chose regpack vs. other software is because of the waitlist function. It allows us to approve or waitlist applicants manually, which is really helpful because building our waitlist is more of an art than a science (IE the number of boys vs. girls we accept can change based on who registers).

Cons: We have had some frustration with customer support. For example, we wanted to set-up our health form through regpack rather than families upload a PDF in the hopes that it would be easier for us to print all of them.

The first few responses were just someone sending us a link to an online tutorial and it took a while to actually speak with someone face to face.

With that said, once we did talk to someone our questions were answered and we're happy with the way the health form turned out.

Overall: Like I said, the waitlist feature is the main distinguishing factor from any other software. I also enjoy being able to see previous years' "projects" for recruiting purposes.

Vendor Response

by Regpack on February 05, 2019

Charlie, glad that the waitlist function works so well for your organization! It's always fun to hear how different organizations use one single feature in a customized way that works exactly for their needs! That's the beauty of Regpack!

I'm glad you found a solution to your health forms in Regpack as well. Regpack is perfect for creating YOUR process in the system. Apologies for the initial responses that didn't meet your needs. We work hard to ensure all projects are set up as best as possible, including a project manager who knows your field and builds out your first project for you. The Support team is always available to answer your questions until you find a solution that meets your needs!

We are a swim club with a very complicated rate structure, and RP has been pretty responsive.

Jan 08, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Affordable. Their programmers have worked with us on necessary customization. We are a seasonal business, so are just starting to look at next season, and see that there are lots of improvements, but we have not tried them yet.

Cons: Because we have different kinds of memberships and extra services, it has been a challenge to program and sometimes it has taken several tries/tests to get things to work smoothly. Also, their constant improvements sometimes get ahead of us (seasonal users), so we have to re-learn how to handle something that is changed.

We have had some problems getting the kind of reports we need, but that may be more our lack of training/understanding. When the funds are conveyed, their reports (but not the actual deposits) with the details have sometimes taken an extra day or two, and the format (which may come from their card processor, not RP) could could be better.

(As seasonal users, our frequency of use, the question below, varies...several times a week during our peak registration time, then very little the rest of the time.)

Overall: Our members get to register online, which some of them prefer to filling out a paper form. (Our swim club has a limited membership, so we do not need it to handle volume or for marketing.)

Vendor Response

by Regpack on January 19, 2018

Nancy, we're glad to hear that Regpack can handle your complicated payment structure.

Regpack started out as our CEO's PH.D. thesis that looked at data networks and their connections. This has formed the basis of Regpack being able to create pretty much any logic needed by our clients, in your case, a rate structure that serves your exact needs.

For your system specifically, autobilling plays a huge roll in ensuring every registrant type is charged appropriately as well as paying on a variety of schedules and payment plans. Most registration software options on the market cannot provide such comprehensive and robust functionality.

We are glad to have you back for your 3rd season with us in 2018!

The best decision I made this year

May 10, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Working with Regpack has saved me time and money! I really appreciated that I could send a copy of last year's forms (from another system) to the developer to create a draft system in Regpack. I like the ease of personalizing registrations by adding comments or awarding a scholarship. The ability to send and track emails within the system is fantastic. That function alone has saved me from hiring additional admin help. The filtering system is also helpful, as we have multiple instruments and type of registrations (teachers, students, parents). Another thing that has been really useful is the ability to see and modify a user's registration after it is submitted.

I also like being able to work on multiple unrelated projects for different teams.

Cons: Because it is so powerful, it takes a while to learn the ins and outs. I'm sure there are functions and capabilities that I am not using because I haven't discovered them yet. It has been frustrating at times to not find what I'm looking for in the help pages and have to send an email and wait for a reply. I appreciate that the auto-reply has an option where you can let them know if it's an urgent need. The help desk has always replied within the promised time frame with what I need.

Overall: It has been great working with Regpack. Our registration numbers are up this year, thanks in part to the ability to offer auto-payment plans. I would absolutely choose Regpack again.

Vendor Response

by Regpack on May 16, 2019

Erin, high praise, thank you!

It's wonderful to know that Regpack has been a good business decision for your organization.

We love to hear that our clients can spend more time on tasks besides managing registration and payments, since Regapck makes this just work!

Even better is knowing that using a business tool like Regpack can help increase your enrollment, as well as getting paid when you need to.

Capterra loader

A robust system that can accommodate the intricacies of just about any modern web based business

Oct 01, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer service at the beginning is great. They have plenty of staff to review your needs and provide solutions. Offering video help tutorials are key, and they provide a bunch to you either that are pre-recorded or to your specific asks. Being able to incorporate this software on a WordPress website allows us to continue to have our brand and familiarity with a new user experience without ever leaving our website.

Cons: Maybe there are too many options right out of the gate. You may need a bit of hand holding through your first few projects. Being able to copy projects for future use is key. You're able to set a project to your exact liking then just use that as a template for your new projects. There is no phone support, but the online ticketing feature does provide great feedback in a day or two.

Overall: Overall after using the software for several months, there's almost no way we're going back to our old ways of using several different pieces of software to achieve a convoluted goal. There's no one place to view data, create events, get online payments securely, and create custom reports.

Vendor Response

by Regpack on October 05, 2018

Jean, it's great to hear that Regpack has replaced several different software tools! Automating your process means saving time and working more efficiently! Good to know Regpack has been able to provide this for you and that in addition, can accommodate the intricacies of your organization's process.

I have happily used Regpack on and off for a few years for my summer day camp.

Jan 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have happily used Regpack on and off for a few years for my summer day camp. Each summer I use it the features have been updated. Parents have been happy with the smooth process and I can easily find any information that I need. By seeting the filters I can see how many kids are in camp on a given week, I can view by age, gender, and pretty much any detail that I have collected data on. This allows me to stay organized and plan more effectively.

Cons: I wish that it synced with Google sheets so that I could share more easily with staff members. Currently, I would need to download any lists I create first. Its not a big deal... just an extra step that I'd love to see taken out in the future.

Overall: Helped us stay organized and create a smooth registration process for our customers.

Vendor Response

by Regpack on January 16, 2018

Thanks for this great review Eli!

We take the needs of our clients very seriously, so our constant feature updates (722 updates in 2017 alone!) is our way to ensuring our clients have the tools they need to make registration easy.

There is a reason we say Regpack is a "family friendly" registration software. Allowing parents to register their child or multiple children easily is just one way we make camp registration more streamlined and easier for everyone.

I'm glad you've found value with our filtering functionality. This is such a great way to find the exact data you are looking for, creating reporting for your entire camp and plan out your activities, counselor assignments and bunks for your sessions.

Capterra loader

Big improvement over our old system

Jan 08, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What took me away from my old system and originally attracted me to RegPack is the appearance and registration experience for the end user. It's much more attractive and intuitive than my old system was. This alone makes for a more professional looking event. It's also much more powerful. I love the "triggers," which let you do so many things once you realize how they work. Using "tokens" to customize emails with specific registrant data has also been especially helpful. Support is good--as long as you can wait 24 to 48 hours for an answer. This was an adjustment for me, but now that I have got things down well it's not that big of a deal.

Cons: The credit card rates are extremely high--probably the highest you'll find. This was a big turn off for me, especially since I had negotiated very good rates with my old provider. In the end though, I was able to justify this somewhat with some savings I made elsewhere. Financial reporting is much more complicated than with my old system. I am required to have very detailed reports that reconcile with the bank deposit and to get what I need, I have to Frankenstein a report from both RegPack and their credit card provider. It's very time consuming relative to my old system. I've been told they are working to include more customization though.

Vendor Response

by Regpack on January 09, 2019

Brad, it's great that Regpack is an improvement for you, especially with the end user experience and using triggers to really customize that experience for your clients.

One great thing about Regpack is that we embed on your website and provide a really unique flow. This really gives a professional point of entry to your business that helps you succeed!

We struggled in the past trying expensive and complex online reg options. Regpacks saved us!

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a very intuitive and simple but yet powerful enough to handle an endless array of events we have on yearly basis. Our customer experience changed "east to west" with an user-friendly front and back-end.

Cons: They don't have a live-person on the other side of the phone to assist us in case you have questions or need assistance configuring your own online registration (which, in fairness, is very rare). It'd be nicer to be able to pick up the phone and have someone addressing the questions "on the spot". You need to leave a message and they will contact you.

Overall: It saved us a good amount of money, critical piece when you are a non-profit organization hosting free (or non-expensive) conferences and gatherings. It is excellent to have access to a powerful tool fully customizable in almost every single way...

Vendor Response

by Regpack on February 09, 2018

Juan Carlos, what a bummer that it took several bad and expensive experiences to find us! We wish it could have happened sooner!

One thing we pride ourselves on in the registration software space is creating a product that conforms to you, not that you have to conform to. It's great to hear that you've found Regpack to be powerful to handle all of your needs.

Great to hear as well that Regpack not only saves you time, but money as well. For non-profits especially, but for any organization, money is the bottom line. Time is money, and Regpack strives to save you time, so you can make more money!

Flexible registration system for simple or complex needs

Mar 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Regpack is perfect for organizations that need to have family registrations, with the ability to collect information from parent(s) and children. Almost everything can be customized to specific processes, and the conditional logic is easy to set up and manage.

The tight integration with the payments system allows easy handling of refunds, and reporting it possible on just about anything. It makes creating custom fields, and then filtering and reporting based on the data a breeze.

Cons: Currently they do not have the ability either from support or the system to combine profiles if a parent accidentally creates multiple profiles.

A countdown timer for cart reservations is not available.

Waitlist management is a little cumbersome, and if someone drops out of a course (making one spot open) whoever gets to it next gets that spot, instead of going to a waitlist person (or just adding the next registrant to the end of the waitlist). This results in awkward conversations with parents who are on the waitlist if they find out their friend made it into the course after it was waitlisted.

Customer support is usually helpful, but they are only available by email, with a 24-48 hour SLA. This means complex support requests can take up to a week to resolve while waiting for the back and forth to occur.

Many of these cons are being fairly picky, but if they are addressed in meaningful ways, would take this product to the next level.

Overall: Streamlined our registration process, much simpler user interface and payments system when compared to our previous registration tool.

Vendor Response

by Regpack on March 27, 2018

Hi Marshall, thanks for much for this great feedback! It's great to hear the flexibility of the system helps you to manage your registration process and that reporting on both payments and your data is exactly what you need!

Thank you as well for those feature suggestions! Most of our new development comes from feedback from our valuable clients, as we know you know best on how to make the system next level.

I needed the best and got it

Mar 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can manipulate it to meet my needs. Share withs, payment plans, etc.

Cons: there are always a few glitches but they always help me find the solution. I wish they had a call center as opposed to email support.

Overall: I have a very detailed program, hotel blocks, flights, excursions, race registration, shuttles, etc. 2016 was a challenging learning experience, but as the registrations came through I learned how to manipulate the system to work in my favor. January 2017 I began preparing for our registration, which opens in March. Circumstances beyond my control did not allow me to begin editing my registration until a week before my registration opened. SEAMLESS! Corina was amazing and the experience I had from the previous year helped me edit and execute my registration without a hitch. Any roadblocks I hit, she was there to answer. I know I a probably their biggest pain in the you know what client, but I am extremely happy with this system and especially with Carina. She has made my life so easy with this registration. I see it getting better and better every year!

Recommendations to other buyers: As long as they keep on developing and upgrading they are going to be the go-to registration software provider

Regpack brought us into the 21st century from written registration forms and checks!

May 23, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Parent/child registration is critical for our organization. Online payments by credit card or e-check. Ability to download to spreadsheet. Keep same login from year to year and the ability to copy last year's list of registrations.

Cons: Not totally intuitive - I would have liked some documentation on the data structure. There is no user guide - just knowledge database. I figured it out on my own with lots of questions to the support desk when I ran into problems.

Overall: Our users like best: 1. Online payment options 2. Same login year to year 3. Last year's registrants can be selected again

Our convention team likes best: 1. Everything that makes users happy 2. Typed registration information 3. Download to spreadsheet for frequent status reports 4. Download to spreadsheet for name tags, table layouts, session assignments

Vendor Response

by Regpack on May 30, 2018

Karen, thank you for this feedback! It's always great to see how much automating the registration process can make a difference for your organization as well as the experience of your applicants!

It's also wonderful to hear that the functionality for group registration is valuable for you, and helpful in your reporting. The ability to save report structures and run them for status updates whenever you need is essential for productivity and great to know Regpack can give you these tools.

I'm sorry to hear the knowledge base wasn't always what you were looking for. We do have in addition an extensive video library, and in addition we offer multiple 1:1 training sessions to answer your questions and get you started. We are always looking for ways to provide more helpful Support to our clients and we appreciate this feedback!

Regpacks made our church outreach event registration counts accurate and non labor intensive.

Jun 21, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. The flexible month to month usage without monthly or annual contracts. Is the condition of questions leading to other questions based on registrant response.

Cons: Back end user administration does not have all the features today's technology offer. Not being able to have two forms for two different registration events.

Overall: The products for our two annual event are no charge to the people attending. Therefore product count was very important and the number of people coming was also very important. Prior to Regpacks the counting was done manually. One year we ran out of product. The second largest benefit with RegPacks was the reduction of paper use. RegPacks eliminated a paper registration form and eliminated the duplication of the completed paper form.

Vendor Response

by Regpack on June 22, 2017

Hi Misty,

Thank you for your feedback!

I wanted to respond to the con you mentioned, about not being able to have 2 forms for 2 different registration events. This is actually possible!

Our conditional logic allows you to present any form you want to any user, based on their answer to a previous question. If you have a user registering for one, or more events, you can show them the forms they need to complete based on the events they will attend.

Alternatively, we can help set up a unique registration application per event. Our new release copy function will allow you to set up one event and everything can be copied over. Forms, fields, products, emails, reports and so much more. The system even remembers if they have registered in the past for another event and can port over their information.

A member of our support team will be reaching out to you to help you create the forms you have in mind so you can get the most out of Regpack!

RegPacks is a great system. The triggers, e-mail capabilities and so many other features are great!

Jul 17, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The triggers, ability to apply different discounts, customize products and e-mails, track progress/growth; easily see which classes are filling and which need more marketing; ability to 'trigger' e-mail to admin for special needs student alerts and so much more.

Cons: Every once in a while there are glitches or small errors in the system. When I try to clearly send an e-mail to support about the issue, I sometimes get replies that make me think Reg support team did not ready my note very carefully. Then there is a fair amount of back & forth before things get worked out. This can be frustrating when time is critical.

Overall: Ease of registration management and tracking income/headcounts. Ease of managing forms: liability, medical, etc. Saves time.

Regpack has simplified my job immensely. Well worth the money.

Jul 17, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Regpack has simplified my life as Production Manager for two fairly large projects that include registration materials and fees. Everything happens electronically. No more shuffling through DVDs, CDs, application forms and checks. Regpack allows you to categorize your users so that you can quickly pull selected groups from the whole. This is extremely helpful. This software is pretty straightforward and easy to navigate and manipulate. The staff is extremely responsive and helpful and quick to handle any issue that might arise.

Cons: The one area in which I have had to change how I work to accommodate the functioning of the software is in uploading footage. I have paid the extra fee a few times to lift the cap so that applicants could upload and submit bigger files, but after having to troubleshoot with regpack staff and go back and forth with applicants I decided to only accept links and not allow them to upload footage. While this is unfortunate, accepting links has worked for me and has not affected my overall opinion of the product.

Loved Regpacks. Does what no other enrollment software I tested can do.

Jun 19, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: It allows me to set up pretty comprehensive multi step registration. For the specific use case I was using Regpacks for, it involved a few series of requesting applicant info, and then admin approval, and then more applicant info. Regpacks made it seamless to set up the proper emails and triggers one time, and then sit back and have it just work. It make it so much easier for the logistic team, accounting team, and directors to communicate and collaborate on applicants.

Cons: After it was set up, it was tedious and sometimes difficult to fix small errors and problems. Trial and error was often required to get it to do the right thing at the right time. However, support staff was really helpful, and the CEO reached out to me personally to make sure I was happy with the account and functionality.

Vendor Response

by Regpack on June 20, 2018

Kevin, it's our goal that all of our clients can just sit back and have Regpack "just work" so you don't have to! Great to know this has been your experience and the features Regpack offers is unlike any other enrollment software you have found!

Awful--would not recommend. Even the owner has a careless attitude which carries through the company

Mar 20, 2018
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: Professional looking system. When everything works correctly, seems like it might be nice system. Not sure we will ever find out.

Cons: Absolutely NO customer support via phone EVER and customer support in general is severely lacking via email. Can't calculate ages with DOB (very archaic). Fields don't work right. Company sent test emails to all of our customers by mistake, our customers are unable to log in, their cart calculations are not right 2 weeks after going live. So many programing errors, its unbelievable. Our customers are extremely frustrated.

Vendor Response

by Regpack on March 21, 2018

Jeff and Julie Hi,
Thank you for the honest review!

The truth is that everything that could go wrong in your project went wrong. We are very sorry for that and would like to help you feel differently about Regpack and make sure that your customers are not frustrated and enjoy using the system.

I am the founder of Regpack and I can say that the last thing I want our clients to experience is a careless attitude. We have weekly meetings about every account that needs attention. Therefore I am fully aware of what happened with your account and was personally involved with the various changes done in your project. Alas, this did not result in a positive outcome which we will do our best to fix.

That said, Regpack is a no contract system and we are happy to help you move to a different system if you feel this is not working for you.

We look forward to working with you and changing your experience of Regpack.

Best,
Dr. Asaf Darash
Regpack Founder

Way more than just an event management system

Mar 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: A COMPREHENSIVE PLATFORM

What I value most about Regpack is that the platform goes beyond the traditional event management system. Not only can Regpack help you coordinate your event registration needs, but it also allows you to manage and track individual customers, create personalized email communications, set up individualized user login portals, generate data reports and build internal workflows, such as permission levels and status tracking.

SEAMLESS AUTOMATION

Regpack gives admins the flexibility to let the system do the heavy lifting. From automated email communications, which can be triggered by 'statuses,' to content token mapping, Regpack has saved our staff time and money. Additionally, by adopting Regpack's automation tools, we have reduced admin user error.

GREAT USER EXPERIENCE

The internal admin system is simple, easy to use and requires very little training. All of the system labeling, available actions and tools are self-explanatory and/or easy to learn. After a half-day training, my staff was already using the platform.

TAKING NO OUT OF THE EQUATION

I appreciate the willingness of Regpack to customize and configure the platform, as requested. Despite any apparent platform limitations, the staff at Regpack is great at finding a way to either modify the system itself or come up with alternative solutions.

THOROUGH CUSTOMER SUPPORT

If I ever need help with back-end updates or just have a question, the support team and project managers at Regpack are thorough, timely and accommodating. The staff goes out of their way to explain, in detail, recommended solutions or why something was changed.

AFFORDABLE

As outlined on the Regpack website, the platform is very affordable, especially compared to other solutions out there. By selecting Regpack, we saved a ton of money on annual fees and upfront development costs.

THE VERDICT

I definitely recommend using Regpack for your event registration needs.

Fits everything that we need

Apr 04, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality, versatility. I am able to send template emails to each student individually or in bulk. I like the trigger capability in that once a student registers, an email automatically goes to their school. Instead of support typing responses and hoping you know what they are talking about, many times they will create a video specifically answering my question showing step by step, in my actual account, what I need to do. I LOVE that!

Cons: Sometimes it takes a bit a searching for a feature but if I am not able to find it, a quick email to support gets it done.

Overall: Have been utilizing it for 6 months and this is our first camp year using Regpack and have not had any issues. It makes my job soooo much more efficient.

Vendor Response

by Regpack on April 05, 2019

Cory, it's great to hear we are hitting the mark for you in terms of making your workflow more efficient and getting you the (video) help you need fast! Our goal is to make sure the experience of your families on the front end and your experience in the back end are great every time!

Just Moved to RegPack

Oct 01, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software has given me the ability to very quickly pull reports such as Allergies for my staff, or cool graphs for my board of directors. I can easily update accounts and add products for our members. It has also made my ability to send pointed e-mails to members, either individual or mass, so much easier!

Cons: Our billing department has found the software more challenging to pro-rate and manipulate than our previous service, but other than that, it has been wonderful.

Overall: We had challenges communicating with our members with our prior registration software, as well as challenges compiling information from our families. With RegPack we have been able to really streamline everything and my work load is less because everything can easily be compiled in reports.

Vendor Response

by Regpack on October 05, 2018

Alexandra, hearing that you spend LESS time working is always feedback we like to hear! Streamlining your process and being able to gather valuable information, whether reports or cool graphs, makes our jobs easier! Glad to know Regpack has done this for you!

Great Price for what you get

Feb 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: pretty easy to use

excellent price - especially compared to other products

has many different functions and are all very useful

Cons: some of the reports are a little tricky

not quite as 'high-tech' as some other softwares

Overall: Regpack has made throwing one of the largest festivals in Ohio a much easier process. We have been using it for quite a few years and haven't been able to find something that better fits us. Regpack has really grown with us over the years and makes all aspects of registration much easier.

Vendor Response

by Regpack on February 27, 2019

Sabrina, it's so awesome to know Regpack plays a huge part in such a big event in Ohio. We like to hear that our solution grows with our clients and adapts quickly to their unique needs!

Regpack has worked with us to create an effective registration system that fits our personal needs.

Jun 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like most how Regpack is flexible and helps us make the system work for us. Regpack has helped increase the quality and consistency of our communication with families and the doctors with whom we work closely. It has provided us an easy way to make sure we have the information we need to serve the maximum number of campers to the best of our ability. We have served more children, quicker, with the Regpack system, than ever before.

Cons: Occasionally it takes a few days to get a response from the support team for general assistance, but my account rep is always there to lend a hand.

Regpack is the perfect solution for our complicated summer camp registration.

Jun 29, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: Regpack easily organizes every aspect of my summer camp registration. I'm able to track payments, fundraising credits, notes about a camper, email the users and so much more. I also love that my users have the option to sign up for automatic payments and that I can sort the users in so many different ways.

Cons: The only part that I find challenging about Regpack is if I have a need to speak with customer support. All of Regpack's support is email based and sometimes, explaining your problem via email is very challenging and quite time-consuming to communicate with words.

Capterra loader

Flexible system that can be used for much more than just registering users

May 08, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

Cons: Would like it to do the following:

1. Enable triggers to change a user's status

2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email.

3. Ability to sort statuses.

4. Ability to have payment plans for paying that aren't forced (auto-bill).

5. Ability for an admin to login as a user to see what's happening in their account.

6. Make editing of an existing filter work better (it typically erases it and you have to start over).

7. Make it easier to unassign users from an asst. admin in bulk.

Vendor Response

by Regpack on May 15, 2018

Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought.

Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.

Lots of functionality but missing some key features.

Apr 14, 2019
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: This software system has a lot of features to choose from. You have lots of options and triggers that you can use on your forms and products. You have reports and email communications right inside the UI. They send out newsletters.

Cons: No card reader integrations. No group pay option. They remove functionality without notifying you. Customer support is chat only, if you want to speak in person it takes multiple escalations to get a live person. This makes it really hard when the system is down or not working. UI could be more intuitive, an example is you can't link to their system inside the facebook app on your phone. The form droplist/options will not work and making it so users can't register from facebook on their phone.

Overall: I honestly have to say my experience with RegPack has been neutral. There is a lot of functionality but sometimes a feel like the functionality is not well thought out. I would love to have a card reader or some type of integrations so you can take registration at the door. They also discontinued the group pay option without letting us know. I am not sure how other camps are handling this but we have multiple kids from a family come to camp and the parents have to pay in 2-3 transactions depending on how many kids they send. We have a lot of users commenting that this is not a good user experience especially because they had group pay and now they don't. RegPack has given a canned response of why it messes up their system and thats why they discontinued it but thats it. Overall I have to say I am a neutral on Regpack. it does its job but sometimes I feel like it could be better and they could offer a better customer experience.

Vendor Response

by Regpack on April 18, 2019

Hi Amber,

It seems as though Regpack does quite a lot for you and your Camp! It's great to hear the reporting, triggers, email features and forms allow you to successfully register families online and manage your payments.

While our group pay option was removed recently due to errors it was causing in the system, this does not limit the ability for families to pay for their children online easily within the system. Our goal is to provide payment options that work seamlessly and we made the choice to rebuild Group Pay so it will function as intended without compromising payment functionality overall in the system.

As a note on the Facebook browser. this is an internal FB product that is meant to show pictures and other media content. Many external websites don't function as intended. You should definitely reach out to Facebook for other alternatives that would work to promote your Registration link.

Please reach out to Client Success if you'd like to discuss your issues further.

It took a season to learn but every season after, using it has saved time.

Jan 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is simple and straight-forward. I love the automated emails we can send, especially now that we can copy them into a new project and don't have to re-write them every time. Online payment options are also extremely useful in saving time.

Cons: Still not everything can be bilingual (English and French). Most of the application can be translated for our users but the look suffers from it.

Overall: Time saving, printing and mailing costs lowered (we used to run with paper registrations). It allows online payments which is great for new customers and still allows us to enter payments on the back-end of things if pple still prefer to pay via cheque or cash. It keeps all the information at the same location and enables us to find it easily through customizable reports.

Vendor Response

by Regpack on February 09, 2018

Marianne, thanks for your wonderful review.

At its core, Regpack is a tool for any organization to save time, automate their once paper/manual process, and effortlessly accept payments online.

Glad to know that our copy project functionality has saved you even more time and allows you to manage your camp easily year after year!

I love RegPack. Using it has made my life so much easier.

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I love most about RegPack is the trigger functionality. I can use triggers to customize my form exactly as I need it.

Cons: I wish that I could get real-time customer service help without having to email back and forth and not getting a response for a day, maybe even two. I wish I could get real-time help over the phone so that my dilemmas would not take hours to resolve.

Vendor Response

by Regpack on January 18, 2018

Charles, we are so happy to hear that your life is so much easier with Regpack!

I think most non-profit organizations and faith communities would agree that there are never enough hours in the day to get everything you need done. Add to that, your main purpose is to be present for your community, not buried under paperwork.

We created Regpack to save our clients TIME. In fact, we've found that on average, admins using our system save over 60+ hours a month on admin tasks related to registration, payments and applicant management.

It's always great to hear that this is happening in practice for our valued clients!

It's made my job much easier since the company started using regpacks

Feb 09, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: The forms and lists are very important for my role. I am able to make lists of only the relevant information from the applications

Cons: I get frustrated when I filter something and go back and it is no longer filtered. Its frustrating to refilter each time.

Vendor Response

by Regpack on February 12, 2018

Cindy, it's great to hear that your job is easier when using Regpack. That is what we strive to do for our clients!

One of the key ways we are able to save you time is the ability to use your data the way you need. Creating filtered lists of the fields needed to create any list or report is key to automating the registration process. Glad this has been your experience!

Capterra loader

Been using RegPack for the past 3 years. It's an excellent product and service has been A1.

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support team is excellent in helping us set up our projects. They delivered a product that we can use bilingually too. The user rates are very reasonable.

Cons: I would love the elimination of credit card fees but I probably want to live in a perfect world too. Very satisfied.

Overall: Registration for our event is easier and more reliable.

Vendor Response

by Regpack on February 09, 2018

Brian, we'd love to live in a perfect world as well!

Glad to hear that the Support you've received from Regpack has been top notch and you are using our powerful registration system at a reasonable rate!

We are glad to have you in the Regpack family for 3 year and counting!

Saved me!

Apr 16, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once I "got it," I love being able to duplicate projects and customize to the client. Regpacks Has allowed me to streamline and scale my business. I am very grateful.

Cons: This is my first experience with learning a new software of this type. So, I would say to anyone that you have to experience a learning curve and expect to do some work on your own before you can really figure it out. They do a great job of training you Though.

Overall: Again, this has really help streamline and scale my business.

Vendor Response

by Regpack on April 17, 2019

Nicole, great to hear that the flexibility Regpack offers you to customize your workflow and create new projects is helping your business grow! We are grateful for your business :-)

Glad to know that our training and support team has been helpful and you have found value in our product. Our goal is not just a great product, but a product that partners with you to grow your enrollment and revenue with effective automation and business tools to help you succeed!

If you like good customer service, this isn't your program

Feb 13, 2019
3/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: I liked the capability to run various reports.

Cons: The company absolutely refuses to speak with you over the phone after you make a payment with them. We've had multiple issues with the program they set up for us and every time we email them, it takes days to get a response. Nobody will speak to you over the phone even when the issue is 100% the company's fault. Instead they send you videos and choose to ignore the problem you have. We have lost thousands of dollars as a company because of their lack of customer service.

Overall: The customer service is truly the worst customer service I have ever encountered as a business owner. The "receptionist" has zero answers to questions, can't connect you to a real person, and tells you to email them. When you email them, they don't understand the problem and instead of trying to figure it out, they give you a broad response that doesn't solve your problem. I do not recommend this company under any circumstance.

Vendor Response

by Regpack on February 15, 2019

Hi Cody,

After taking a look at your account, it seems as though during your build process with your Project Manager, your team chose to make changes to your project and go against our best practice advice. We sent many videos back and forth to explain how your system worked, provided live 1:1 training, and made requested changes to your project at your request, despite our advice that there is a better way to do it.

Regarding our support, we provide scheduled phone call support as well as unlimited email support. We schedule calls since all projects are unique and it gives our Support team time to prepare for the call and ensure we understand your system. Email support can take longer when a client does not provide enough information to understand the problem, and has to ask follow up questions.

I see that today you created another Regpack project. I hope that with the expert advice from our Operations team, you will see how amazing Regpack can work for your organization.

The sales, support, and training teams have all been super helpful.

Feb 07, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It is the only software I found that allowed for use of extensive condition logic in my forms. We have multiple camp locations that have a variety of registration options. Being able to ask "if/then" questions is critical to my forms.

Cons: The user interface on the customer end is pretty basic. I wish it was a little more attractive. It is easy to use however. One unfortunate issue is that the content jumps too much.

Email marketing would be a tremendous asset. I wish there was a way to integrate previous clients and contact lists for marketing purposes. It would be a huge time savings for me to have all of this information in one system.

Vendor Response

by Regpack on February 15, 2018

Kim, thank you for this great review!

One thing that sets Regpack apart from the rest of the pack is our conditional logic. Sure every software offers a way to ask a follow up question, but Regpack takes this several steps further to support organizations like you have many variables and want a clean, seamless registration flow.

Adding more email features is on our agenda. We do have an option to upload email contacts so you can send previous contacts communications. You can even assign a specific status to them so you can filter based on whatever criteria you like for more targeted messaging!

We appreciate your business and feedback!

Budget friendly but lacks in other areas

Aug 23, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The cost was what made us choose this software. The functionality works, but you really do get what you pay for, which is not much.

Cons: It is not very end user friendly. You have to create VERY detailed instructions for others to register within the software.

Their credit card fees are ridiculous and they have awful customer service. No way to call in to physically talk to someone. They communicate via email and take about a day to reply which is not convenient when you have people trying to create their profiles.

Overall: We are using the software for our annual conference registration and it has been a process to learn the system. It might be easier if they had good support.

Vendor Response

by Regpack on September 04, 2018

I'm sorry to hear you aren't satisfied with Regpack. We'd love the opportunity to discuss your experience more.

I want to address a few points:

1. Our Project Managers build out every client system to ensure it is easy for end users to complete, as well as for you to manage. Our conditional logic works to make sure every applicant flows smoothly as well.

2. Currently our support is via email with scheduled phone calls as needed. This model of support works in a few ways. Most issues can be resolved via email. We also respond to time sensitive emails quickly. We schedule calls as this allows for our support team to review your account thoroughly and be able to provide the best support. Every system is unique and complex, and we want to ensure we can provide the best support to you.

Again, I would love if you would reach out and allow our Client Success team to work with you on understanding some of these pain points and seeing what we can do to alleviate them.

Our needs presented a challenge, Regpack worked with us create a good compromise solution.

Aug 08, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Overall visual appeal, functionality for cost, ease of use in admin maintenance, flexibility in billing, and overall system capability.

Cons: Would like to see a more customizable scheduler widget (more geared towards multi-day, academic-style calendar in our case), more robust data export (system was unable to export the data for certain more extensive reports in a single export, but rather could only handle 100 or so records at a time), and would like a more intuitive interface for creating reports.

Overall: Great improvements in our organization and our programming were made in productivity, efficiency, accuracy of records, communication with customers, billing procedure, and registration efforts. We also gained knowledge online registration software solutions in general, and are better-educated and more experienced consumers thanks to our work with Regpack.

Regpack is AWESOME

Oct 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our regional planning team has used RegPack for years to organize a 1,000+ person annual, professional development event. Regpack is powerful, easy to use and affordable.

Cons: The only function we would like to add is the ability for attendees to create/update an account without being able to see/register for "products." This is a very small concern but it "would be nice."

Overall: FANTASTIC! Great customer support, very powerful and easy to use. The system was able to handle 400 registrations in just an HOUR with no problems. We had no clue that so many attendees would be so excited to register for our event and were thrilled that RegPack handled the workload without issues.

Vendor Response

by Regpack on October 05, 2018

Cindy, so glad to hear how registration is easy with Regpack and that our system has handled your needs, including such great enrollment numbers in such a short time!

It has been a pleasure working with you for so many years and having you a part of the Regpack family!

Regpack: Great service and product for event planning/registering

Oct 05, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great value! Good support. Copying of events does not require you to re-build your event program in the system from the ground up every time you repeat it (which we do, once a year). Seems to play well with other systems (exporting data, etc.).

Cons: I wish it was a little more intuitive/user-friendly. That being said, we only use it once a year, so we forget how to use certain features after having not used it for 9 months or so!

Overall: Overall, it has served our needs quite well. We run an annual event where our student event where they have to register for sessions they'd like to attend. Our first year we tried using Google forms and it was a nightmare.

Vendor Response

by Regpack on October 09, 2018

Laura, so glad to know that Regpack isn't a nightmare for you like your previous system! Technology is supposed to make managing events easier, not harder! It's great to hear that copying your project from year to year helps save you even more time!

Capterra loader

Using Regpack has STREAMLINED and REVOLUTIONIZED our summer program registration process.

May 30, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Filtering options, pulling reports, in-software messaging system, professional look-- Regpack has truly changed the way that we register for our summer program. Everything was so simple to use for our parents who are constantly on the go. Everyone at Regpack has been extremely helpful, courteous and professional in each interaction. I could sing Regpack's praises from the mountaintops.

Cons: Email Server issues, lack of personalization/customization in the messaging system-- these are truly the smaller issues that I've had with Regpack. As a communications coordinator, I want our brand to be consistent throughout every platform and communication medium; however, I realize that the messaging system could possibly be built out so that all messages look the absolute best.

Vendor Response

by Regpack on June 05, 2018

Wow, Kayla, so great to hear that Regpack as revolutionized your registration process!

With all the free time you have from streamlining your registration process, seems like you deserve some free time up to a beautiful mountain top to singe our praises, and enjoy a nice picnic and the views!

Thanks so much for your feedback and being a part of the Regpack family!

Great Registration Option

Mar 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their customer service is great, it's easy to edit yourself, and the filters will save me lots of time! They have many YouTube videos that teach you how to edit, and they also give you training sessions. Our registrants really appreciate the payment plan option.

Cons: I loved their YouTube videos, but I didn't know they existed until after my first training session. If I had been aware of them and watched them before my first training, I would have had a much better idea of what to ask.

Overall: In previous years, we had a paper application and/or used Google forms. In both instances, registrants had to add up their own totals. Once submitted, there were often many mistakes we would have to fix. With Regpack, there's no math to be done or double check! Now that we're able to take payments online, we'll never go back!

Vendor Response

by Regpack on March 19, 2019

How wonderful that registration and getting paid is now mistake free!

Filtering your data is so important to work efficiently and get the information you need to run your camp effectively.

We pride ourselves on offering extensive Support, both in training, via email and with our library of video tutorials and help articles. Glad to know you've found all of these resources valuable!

Flexible, easy to use software for complex scheduling event

Oct 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've used Regpacks for over three years and have been impressed by the rapid updates that have made it irreplaceable for our organization. We run a one night educational event where community members select three speakers across three times slots. Some pay, some do not. Regpacks has made it easy to set up, embed the site in our website, track and then report on our participants. When I have an issue customer support is fast to help and if they can't answer they escalate to development and the issue is usually resolved within a day or so. Can't recommend this highly enough.

Pros:

- flexible for your needs (and these change and the software does as well)

- is able to take credit card payments with ease

- sends back end email confirmations automatically and when pushed out by admin

- reporting makes it easy to track what is going on

- great people at regpacks to work with

- at the end of every project I send a list of things that could be done better and I've noticed that many of them, over time, have been implemented

- online help is very good

Cons:

- not too many here because they respond quickly to questions when asked, but there are times when having a support person during the weekend would be helpful

- there are some things that as an admin you cannot do yourself that don't make sense. For example, I include speaker pictures in each bio, but they have to be set to Regpacks for inserting.

Vendor Response

by Regpack on October 15, 2015

Julie thanks for the amazing review. Yes, we do everything possible to get you the features and abilities you need. Your feedback is priceless and allows us to make the system better all the time!

Very good software registration for a 200 people event

Oct 02, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The fact that we had a project manager from the very beginning to set up the structure for our registration was really helpful, mostly because we didn't know anything about the software and we needed to open the registration soon. Also we had a training session that help us to understand more the software and be independent. I think this software is friendly for new users and it is ideal if you want to collect all sort of information from the attendees and even payments. Finally Regpack was great to generate quick and easy reports.

Cons: I would to have the costumer service to be more direct, for now it only allows to send messages with a response of 24 hours. Sometime it is easier and faster to get answers with a phone call.

Overall: Ideal, convenient, affordable

Vendor Response

by Regpack on October 05, 2018

Thanks for this great review! Our software can do a lot of great and powerful things, which is why we set up new clients with a Project Manager and training to help build out the system in the best way and allow you to manage it going forward. It's great to hear this process worked well for you and you felt supported!

Regpack makes organizing our applications easy!

Apr 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We love the software and how easy it is to pull reports and other bits of information

Cons: Takes a little bit of time to learn to navigate certain functions but thats a small con

Vendor Response

by Regpack on April 17, 2019

Ari, our goal is to provide tools to organizations to automate and simplify their onboarding processes. It's great to know that reporting allows you to get the information you need and organization within your team is easy!

The customer service has been GREAT! The learning of system takes time, but we are happy with it.

Jul 17, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Customisable! We are a VERY small camp and have a lot of special needs campers - so this system is great for getting all that detail from campers.

Cons: Our campers/parents have a hard time navigating it and get confused easily about how to register a camper a second time - they end up creating a new camper because they are not directed to their dashboard when they log back on. I spend a LOT of time trouble shooting via email/phone just to get them back on track. A short tutorial video for the users would be REALLY helpful!

Regpack helped us streamline registration

Apr 03, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We were able to approve potential attendees as they signed up without having to move information from one system to another.

Love the emailing feature and the ability to categorize people as we reviewed.

Cons: I wish we could attach documents to the emails (certificates of completion/maps).

It isn't user friendly to start.

Overall: Overall we are happy with the software once we used it for our first event and spent a lot of time getting to know the program. My biggest complaint is that when we did our sales presentation and decided to go with your company, we were told that once the program was ready to go, we would have an onboarding call for training. Once we got to that point...we were sent to your YouTube channel. Your designer did help us a lot by doing some specific videos when we couldn't find the answer to some of our issues. However, we spent a lot of time searching and rewatching the videos when a 30-minute onboarding session (which is also mentioned in video one) would have set us up more for success.

We do three large events a year and will be using the registration for all of them. It is a good value for the money but I think we would be utilizing it even better with some training.

Vendor Response

by Regpack on April 09, 2019

Kathy, glad Regpack has helped to automate your registration so you can work smarter and quicker (manually transferring data is suck a time killer!)

Filtering attendees and bulk emailing with Regpack is super simple and it's great to hear you find this ability so useful!

Regarding your training experience, we do offer 1:1 trainings to clients before their projects go live. You can connect with our Client Success team to learn more!

the program is easy to use and very user friendly, customer service good when can get ahold of them

Aug 29, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it is easy to use, user friendly, easy to navigate and draw reports from, can filter in may different ways to get the information you need quickly and efficiently. customer service is always very friendly when you can get ahold of them.

Cons: the software is great. the only issue i have encountered is that after we closed the account from our first event, we continued to get charged and then i had to call customer service when i needed to reinstate and they said for some odd balance would be removed no problem, which it was but getting someone from customer service to respond was not as easy as hoped.

Overall: hosted a successful conference for cancer research and fundraising.

Capterra loader

We almost wrote our own software but Regpacks provided most of the functionality we were looking for

Jan 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Handles lots of data with ease and makes using that data very simple. It also allowed us to create 60+ View Only accounts so our partners can view data from their organizations as well.

Cons: It does not have the capability to email notifications and to work-flow our application process like were hoping for. But, we expressed that to their development team and are hopeful those functions may be added.

Overall: Quick implementation - we went from signing the contract to being live with taking online applications in days. Now we have a permanent record of the data, we can easily export the data to where we want to use it and we have access or everyone that needs it.

Vendor Response

by Regpack on January 26, 2018

Ryan, thanks for your great feedback!

Writing your own software can be a high price to pay to get all the functionality you are truly looking for. So many registration software options make you fit to their process, and not yours. We're glad to hear that Regpack was able to meet your needs without the hassle and expense of building your own solution.

It's also great to hear how many people are able to access and view your data, which I bet makes collaboration and working together a lot easier.

Comprehensive product - tough learning curve - extraordinary support!

Feb 17, 2016
5/5
Overall

2 / 5
Ease of Use

5 / 5
Customer Support

Comments: I am a new user of your product, having stepped into the role from the person who purchased it two years ago. AS someone not very tech savvy - I have found learning all the ins and outs to be a steep learning curve.

What has saved me has been the tremendous customer support I have received from Andrew. He answers every question within 24 hours and has scheduled 2 lengthy phone consults with me to demonstrate how the system works. I could never have done this without that level of support.

The videos are also quite helpful but much more time consuming to go through them to find the answer to a specific question.

As I learn to use the system, I am incredibly impressed with the features such as the reporting, graphs, etc.

To date, I am incredibly impressed and have recommended it to a similar summer high school program at Mass General Hospital.

Vendor Response

by Regpack on February 22, 2016

Thanks Sally for the great and honest review. We always love to hear what we are doing all and where we need to improve!
Regpack is a powerful business tool after all and hence it can be a little challenging at time. That is why we make sure you have all the support possible so you can enjoy Regpack with all its abilities.
We will be coming out with bite size video series that will be sent to all administrators via email to help learn the ins and outs of the system, something you can always refer to when you need a little help :)
Please feel free to reach out to us for any support and we all hope you continue to enjoy Regpack!

Great team to work with; registration process was very easy to use and train staff to use

Jun 28, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, flexibility, reports, and pricing. Customized training.

Cons: Saving reports on products instead of always having to generate the report with multiple steps. User reports can be saved and run with one click.

Overall: I had an event changing from manual registration to paper registration. From the time the non-profit organization agreed to terms and submitted payment our site was up and running in 3 business days. We paid for a 7 day rush and it was delivered in 3 days. Our first day with registration was so smooth and easy to use. The entire church staff was pleased. Working the Regpack project manager was pleasant, Nicole Williams was efficient and worked with integrity. Training was provided using the solution built for me and not random data, Andrew Nichols spent an extra hour with me during training. He provided design feedback that enabled our reporting needs to be met 100%. When I was concerned I was not received product quota, both Nicole and Andrew assured me a couple of times and Andrew showed me in training. I did not have to simply "believe" them but they showed me. Great experience!!!

Recommendations to other buyers: Continue to grow the product based on your client's feedback.

Easy to use, very scalable, very efficient!

Jan 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a one-stop shop for everything you need in event management/registration.

It's easy to set up forms, products, payment plans, and send custom communications to each person. This has made our organization a lot more efficient and saved us an enormous amount of time.

Cons: The software is great, I don't have any criticism of that. However, the customer service can slow things down. Once your account is up and running, the only way to troubleshoot problems (mostly learn how things work) is to send a message to customer support and receive a response 1-2 days later. It would be great to have a live chat feature.

Overall: Saved time. Saved money. Was able to bring in new business.

Vendor Response

by Regpack on February 09, 2018

Ryan, amazing to hear that not only are you saving time and made your organizational processes more efficient, but you have seen a benefit in new clients as well! This is the cherry on top of the sundae for us!

The most important goal we have for all of our clients is that we save you time AND money. Glad to hear this has been your experience.

Solid software. Terrific customer support. Excellent training process.

Jun 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: We are an agency with multiple clients. I appreciate the single login where I can access all my clients projects. Everyone at RegPack I've ever talked to is friendly, helpful and knows what they're talking about.

Cons: Some quirky interface issues I'd like to see changed both in the back end and the front facing forms. I wish there was a bit more flexibility visually.

Vendor Response

by Regpack on June 11, 2018

Greg, it's great to hear that managing several client projects is easy with Regpack. Glad we are able to provide this functionality for you!

And we always love hearing that our training, support and staff is loved. We work hard to provide you with top notch support and the Regpack family is always here to support you!

Some great but some very frustrating features as well.

Jun 20, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Price point is fantastic, Comments session of each person is good. I like color coding by the number of forms completed by clients

Cons: No phone support. Certain glitches have not been resolved after 2 years. Unable to add cart list to e-mail with amount due deleted

Overall: Enrolling Clients