--- title: "Regpack Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Regpack the right Camp Management solution for you? Explore 370 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/124427/Regpack/reviews/" page_type: "reviews" language: "en" --- Regpack 4.4 (370) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Regpack Ease of use 4.0 Customer Service 4.3 ## Pros and Cons in Reviews rp ryan p Graphic DesignerDesign, 2 - 10 employeesUsed the software for: Less than 6 months. “I like how centralizes billing, recurring payments, autobill options, invoicing, and reminders in one place, which cuts down on spreadsheets and manual follow-ups“ February 21, 2026 KC Kelie C Camp Owner DirectorChild Day Care Services, Self-employedUsed the software for: 6-12 months. “Some parent feedback I've received is that they can't figure out how to add additional weeks or camp store money (products).“ July 20, 2026 SH Susan H Director of International ProgramsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Regpack has a great variety of functions that are very helpful for our program registration process - user forms to gather info, bulk emails, reports to see specific info for all participants, etc.“ December 18, 2023 KC Kelie C Camp Owner DirectorChild Day Care Services, Self-employedUsed the software for: 6-12 months. “I reached out at the end of april/early may to let them know of the issue, and camp ends the end of july and they still do not work. “ July 20, 2026 TB Tabitha B Event LeaderCivic & Social Organization, 51 - 200 employeesUsed the software for: Less than 6 months. “Parents signing their children up for events is super easy now!“ June 18, 2026 AC Aryn C COONon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “It seems like the system is almost too complicated for what we need.“ July 21, 2026 AC Aryn C COONon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “We have had no issues on the customer support side either.“ July 21, 2026 AW Anne W Camp ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I don't think the payment processing allows enough choice for my users. If you don't expect your users to pay in full as the time of registration, then it is difficult to make a payment and many times my users have ended up with the full amount being charged and then I have to process a refund for them. When this happens, then the users only remember that problem they had making a payment and not how easy it was to register.“ April 1, 2024 ## Showing most helpful reviews Showing 1-25 of 370 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jean P. WordPress Web Consultant & Professional Photographer Internet Used the software for: 6-12 months ### "A robust system that can accommodate the intricacies of just about any modern web based business" October 1, 2018 4.0 Overall after using the software for several months, there's almost no way we're going back to our old ways of using several different pieces of software to achieve a convoluted goal. There's no one place to view data, create events, get online payments securely, and create custom reports. Pros The customer service at the beginning is great. They have plenty of staff to review your needs and provide solutions. Offering video help tutorials are key, and they provide a bunch to you either that are pre-recorded or to your specific asks. Being able to incorporate this software on a WordPress website allows us to continue to have our brand and familiarity with a new user experience without ever leaving our website. Cons Maybe there are too many options right out of the gate. You may need a bit of hand holding through your first few projects. Being able to copy projects for future use is key. You're able to set a project to your exact liking then just use that as a template for your new projects. There is no phone support, but the online ticketing feature does provide great feedback in a day or two. Review Source Response from Regpack October 5, 2018 Jean, it's great to hear that Regpack has replaced several different software tools! Automating your process means saving time and working more efficiently! Good to know Regpack has been able to provide this for you and that in addition, can accommodate the intricacies of your organization's process. EW Emily W. Administrative Assistant Non-Profit Organization Management Used the software for: 6-12 months ### "Great decision from our camp! " July 21, 2026 5.0 We have been very pleased with the decision to use Repack. The people we have worked with have been great from the sales team (so much patience with all of our questions) to the customer service and trainers! Pros Repack helped streamline our registration to be easier for both our camp and the people who register. We have also had an incredible customer support experience. They are quick to respond and pursue an answer that is specific to our need and not give just a generic response. We have seen it worth the investment to use Repack. We also love the integration of it directly on our website instead of going to an outside browser. It took a bit to learn, but back end event management has been a game changer for us an d the training was great! Cons We do wish that there was a store component. We can use Repack for people to add merchandise to their ticket, however we would like to see a section that had pictures and you can select individual sizes/colors once you select product instead of making each individual size/color their own product on a long list of items. This is narrowing in on a wish, we really don't have many things we don't like about it! Alternatives considered [CampBrain](https://www.capterra.com/p/79173/CampBrain/) Reason for choosing Regpack Our sales guy, \[sensitive content hidden\], was fantastic and talked through lots of options. At the time it was slightly cheaper as well. Switched from [Wix](https://www.capterra.com/p/169007/Wix/) It was not compatible with our needs and created a lot of work when searching/managing our campers. Review Source KC Kelie C. Camp Owner Director Child Day Care Services Used the software for: 6-12 months ### "Great Set Up, Lackluster Customer Service" July 20, 2026 3.0 I paid in the $5000 range for the product and did not feel I got what I paid for. In the beginning it was great! I had a lot of support from my Project Advisor \[sensitive content hidden\] who was extremely helpful answering my questions and helping me get everything how I wanted it - the whole of registration, certain triggers so I could get the emails I wanted, as well as send. She was fantastic! However, once I needed customer service support the experience lacked what I needed. Some parent feedback I've received is that they can't figure out how to add additional weeks or camp store money (products). Pros I enjoy how customizable Regpack is in terms of forms and fields as well as triggers. I was able to fully customize how I wanted my registration to flow as well as add triggers for different products when parents select different answers to questions. I also liked how I could trigger different discount codes for different answers within forms Cons The customer service was not very helpful. During my most busiest season my scheduled emails did not work, and still do not. I reached out at the end of april/early may to let them know of the issue, and camp ends the end of july and they still do not work. I have reached back up as follow up and have been told they still don't have an answer why. Alternatives considered [CampBrain](https://www.capterra.com/p/79173/CampBrain/) Reason for choosing Regpack I didn't need all the bells and whistles of CampBrain Review Source AC Aryn C. COO Non-Profit Organization Management Used the software for: Less than 6 months ### "RegPack Review" July 21, 2026 4.0 It has been good. This has been a learning experience as we navigate needing a registration system. Our capacity is not as large as some organizations that may use RegPack and all it's features. Pros The registration process seems to be straightforward and easy for our parents and guardians to use. We have had no issues on the customer support side either. Cons It seems like the system is almost too complicated for what we need. This is not necessarily con, it is just the one takeaway I have from using the system. Alternatives considered [Textline](https://www.capterra.com/p/168213/Textline/)[CampBrain](https://www.capterra.com/p/79173/CampBrain/)[AfterSchool HQ](https://www.capterra.com/p/10035274/AfterSchool-HQ/) Reason for choosing Regpack Seemed to check all our boxes of things we needed Review Source AW Anne W. Camp Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Mostly satisfied" April 1, 2024 4.0 Overall, I like Regpack and think it is a great value for the cost. I wish it was easier to get help, especially for new clients. Not being able to call and speak to someone to get help is not great. Sometimes it is a day or 2 before my problem is resolved and when you are processing registrations daily with an unresolved problem, then it means more work for me. That being said, the support team has been very helpful, I just wish you could get answers to an issue without having to email and wait. Pros I like being able to create multiple forms, emails and reports and have them be set up to have just the information I need. Cons I don't think the payment processing allows enough choice for my users. If you don't expect your users to pay in full as the time of registration, then it is difficult to make a payment and many times my users have ended up with the full amount being charged and then I have to process a refund for them. When this happens, then the users only remember that problem they had making a payment and not how easy it was to register. Switched from [Campminder](https://www.capterra.com/p/79177/CampMinder/) Campminder is a great company. We are a small not for profit Summer Camp that also has Family Camps and Adult Camps and Campminder did not have a way to fully include those camps the same way as our Youth Camps. We also weren't using all of the products we were paying for, therefor when they announced that they were increasing the rates, we getting enough to justify the increase for us. Review Source Response from Regpack April 10, 2024 Anne, thank you for the thoughtful review. We aer happy to har we are meeting most of your needs. Regpack allows users to go on payment plans or to pay in full, all in a simple interface. Sounds like you would like to configure things so that one option would be more prominent. That is totally possible. Suppot will be reaching out to help you with your options. Thanks again for your supoprt and use of Regpack! CG Chelsea G. Finance and Partnerships Manager Education Management Used the software for: 6-12 months ### "Just Ok..." August 3, 2026 3.0 We had an ok experience but was not as excited about the system at the end of camp as we had been at the beginning of registration. Pros I liked the registration system tracking available spots and I think the flow of registration was intuitive. Cons I found the reporting to be cumbersome. Also, the system made payments very unclear for parents; it led to a lot of frustration with families. We also had an issue with people registering, paying for camp, and skipping fields that were marked as mandatory (safety waivers, etc...). Parents often complained about getting locked out and unable to add more weeks to their carts after the initial check out process. Alternatives considered [Jumbula](https://www.capterra.com/p/141309/Jumbula/) Reason for choosing Regpack We were excited about the potential of the systm compared to Jumbula Switched from [Sawyer](https://www.capterra.com/p/163567/Sawyer/) We were looking for a more intuitive registration system Review Source LD Larema D. Associate Director Alternative Dispute Resolution Used the software for: 1-2 years ### "Great Database and Payment System" November 22, 2022 5.0 I enjoy Regpack overall. I think the things wrong with the system are minimal compared to the hassle of not having Regpack to manage all of our clients. I look forward to further developments and have been very happy about some of my prior issues being addressed since first joining on. I always get excited about new features. Pros My favorite parts of Regpack are the triggered email features and the ability to sort and create reports on any of the information imputed. I also very much enjoy the payment portal and the customizable forms. Before coming to Regpack we only had fillable form to email from our website, so having the data populate to printable forms or to exportable spreadsheets was a game changer. It's also immensely helpful to have so many customizable report options, as you can run a report on any group for any fields. Cons There are a few quirky issues I have run into while using Regpack. For one, when sending emails with reminders for forms that have not been completed, it automatically includes a link to the form. Helpful, right? Except it doesn't actually login when showing this form, so I had a handful of parents who would follow the incomplete form link instead of logging into their account to finish their paperwork, then they got frustrated because they filled out the same form a ton of times, but it did not save because of this weird quirk in the system. Little things like that pop up every now and again. Users also complain about not being able to find the dashboard on occasion to make payments, so having a better way for a "payment due" window to pop up, even over incomplete forms, or having a ranking system in the back end for project setup where it shows a priority list of things to display (currently you can select dashboard, first incomplete form, or a specific form, but I think it would be neat to be able to prioritize which to show based on triggers, like show incomplete form UNLESS payment due type of system). Also, the phone number fields drive me up a wall. Breaking the number into 3 sections means you can't copy and paste a number into a field if someone asks you to update a form, people can be morons and put the entire number in one of the fields (parents do it ALL the time) and the phone number only field won't let you put parentheses around the beginning part of the number Switched from [Bunk1](https://www.capterra.com/p/149499/Bunk1/) They basically discontinued all support for us, and their Reports were the absolute worst. Review Source Response from Regpack December 27, 2022 Larema! Thanks for all this helpful feedback and your kind words. So sorry to hear your previous platform discontinued support and didn't provide the reporting tools necessary to run your business productively! I appreciate some of the quirks you mentioned and have passed these on to our dev team to look into! We are also getting better and we do that through feedback with our esteemed clients! VR Verified Reviewer Head of Production Events Services Used the software for: Less than 6 months ### "Shockingly Customizable for a low-price! " October 3, 2019 4.0 RegPack reduced the amount of time I spend on admin (emailing my exhibitors individually and tracking all submissions) and created a better, more professional user experience of the exhibitors. It essentially gave them a custom portal to submit and track the status of all assets in one place. Invaluable! Pros The ability to create a highly customized, "portal-like" experience as they submit forms, while using an off-the-shelf software. Typically this would need to be done with a web developer! And the ability to generate reports and email them all at once is so useful. Cons The back-end of the software can be difficult to use and unintuitive. Switched from [Cognito Forms](https://www.capterra.com/p/138990/Cognito-Forms/) Cognito forms is excellent for form building (more user friendly and customizable forms) but has none of the portal functionality of RegPack. Review Source Response from Regpack October 10, 2019 So wonderful to hear that Regpack has been an invaluable tool for you and your event management. Regpack excels at creating a customized experience from start to finish for both you and your attendees, and it's great to hear this is how you've experienced our platform! TB Tabitha B. Event Leader Civic & Social Organization Used the software for: Less than 6 months ### "Regpack is the Best Choice for Event Registration " June 18, 2026 5.0 Great! It allows me to do everything I need for even registration in one place. Parents signing their children up for events is super easy now! Pros Repack allows me to gather payments, registration information, and everything I need for an affordable price and easy use. Cons It took a while to master the use of it and learn how to use all the functions. Once I learned, It was easy to teach others. Review Source Response from Regpack July 2, 2026 Thanks so much, Tabitha! We love hearing that Regpack gives your team one place to manage registrations, payments, and the information you need to run your events. Making sign-ups easier for families while helping your team stay organized is exactly what we’re here for. We’re glad Regpack is giving you more time back to focus on the work that matters most, growing and supporting your community! ML Marsha L. Manager Child Day Care Services Used the software for: 6-12 months ### "Regpack a NonProfit’s Tool" August 8, 2026 5.0 I like how Regpack automates many of the processes that would otherwise take significant administrative time. Pros Regpack is valuable for day to day operations. It is great for registrations, payments, payment plans and ongoing program administration in one place. Cons The platform can seem to be more complicated than it needs to be. Some process require too many steps. Review Source rP ryan P. Graphic Designer Design Used the software for: Less than 6 months ### "decent value for saving time" February 21, 2026 4.0 Overall, the pricing feels fair for what you get, especially if you need advanced features like group registration, flexible pricing, Pros I like how centralizes billing, recurring payments, autobill options, invoicing, and reminders in one place, which cuts down on spreadsheets and manual follow-ups Cons A big thing I'm not a fan of is the interface isn’t immediately intuitive and setting up complex registrations or payment plans can take time and test one's patience. Review Source Response from Regpack July 2, 2026 Thanks so much, Ryan! We’re glad Regpack is helping centralize billing, recurring payments, invoicing, reminders, and follow-ups in one place. Cutting down on spreadsheets and manual work is exactly what we want for your team. We also appreciate the feedback on setup, and our Support team is always happy to help make more complex registrations and payment plans easier to manage. Thanks for choosing Regpack! LH Linda H. Registrar Non-Profit Organization Management Used the software for: 2+ years ### "Regpack Review" September 20, 2019 4.0 Overall we really like Reg Pack, it is the closest we could get to a custom built system. The pricing is very reasonable for what Reg Pack offers I am using Reg Pack for three different types of youth sports businesses and it meets the needs of each one and their unique processes that other sports management tools could not handle. Pros We really like the ability to build an intuitive registration process, reporting & emails. We have 13 different organizations, this product allows me to tailor each organizations project to fit their specific needs with forms, products, emails & reporting. We have a lot of unique processes and requirements that other products could not accommodate, because they did not have the ability to customize like Reg Pack does. The ability to push out system and manual emails for reminders, notices, payments received etc, has been huge for us, we really love this feature. Being able to build our own reports is great as well. Overall we really like the product. We are still learning features after using it for 2 years and I am sure we will continue to improve our processes as we learn features that we don't currently know. I really like that it is a pure data management tool and does not have all the other fluff that other youth sports registration management tools have. Reg Pack was very easy to learn and our parents and volunteers are really glad to get away from paper registration. Cons Don't like the email only method of support. Sometimes it is difficult to get your issue across clearly in an email and it takes several iterations of emails back and forth to resolve. Would like the ability to speak to a person more often and discuss issues and learn tips & best practices to improve our use and knowledge of Reg Pack's features. Not having the ability to build ID card templates in Reg Pack and print from regular or badge printer. All the data is in Reg Pack and the photo, but I have to export data and manually export each photo to an external system to be able to print ID cards and badges. Very time consuming with 3000+ kids and 900+ volunteers that register daily over a 5 month period. Not having the ability to run global reports across multiple projects with like data fields. Credit card fees are a bit high and forces our organizations to eat the fee to get parents to pay online or continue to use external payment options. Reason for choosing Regpack The ability to customize and manage the data and reporting Reg pack does not have all the fluff, social media forums, website requirements, etc that the others had The ability to have a stand alone registration process for each organization, yet I can oversee & manage all of them as the League Administrator. Review Source Response from Regpack September 24, 2019 Linda, great to hear that Regpack has allowed you and your organization to move away from paper and get a customizable system to fit your exact needs, down to the project level. It's also great to hear you "get it" about the fluff vs function - we aim to provide a business tool that allows you to manage your data how YOU Need to, without getting lost in features you don't need. We're happy to have you as part of the Regpack family! VR Verified Reviewer Administrator Entertainment Used the software for: Less than 6 months ### "Terrible Customer Service Ruins Other Aspects of Regpack" August 27, 2021 3.0 The worst customer service. We're live and they're ignoring emails. So either there's a bug they don't know how to fix and won't let us know, or once you've paid, they don't care. I've spent this past week attempting to get help and I'd rather be stuck on the 405 at 5PM with the sun in my eyes and four lanes of traffic to cross to make my exit than deal with them. They are costing us time and money as we wait for them to get around to helping us. Dramatic? Yes. I get that. Have I sent more emails than anyone ever should to try and get mediocre help? Also yes. Their line is that they respond 'in the order the emails are received' but apparently they can't hire enough people to answer them in order in a timely fashion. I would not recommend this to anyone, unless you absolutely cannot afford anything else. And then go in prepared, add a few minutes to your morning meditation, practice deep breathing as you wait and wait and wait for help. Pros We purchased this software because it was much cheaper than other versions of membership management software out there, so perhaps I should've been prepared. The function of the Dashboard / Administrative side is a bit obtuse and glitchy at times, but overall usable. Cons It's the customer service that really kills you. Since there are still obvious bugs in the system, you'd think they'd have a customer service team who are interested in helping you iron those out. I've been working with \[SENSITIVE CONTENT\] to get everything set up, so initially responses were timely. However, once you go live they hand you over to their general support team, which does not respond sooner than 12 hrs unless you loop in \[SENSITIVE CONTENT\] and then you'll get one email back from them during the business day on time sensitive issues but no follow up. I looped in \[SENSITIVE CONTENT\] in an effort to get the bugs addressed quickly and she proceeded to ignore my emails until I looped in \[SENSITIVE CONTENT\]. At which point I received timely emails for one morning (ie: I sent an email, they responded, I sent another email, and they responded, and then back to the long wait time). I think the really disappointing aspect is that \[SENSITIVE CONTENT\] couldn't even be bothered to respond to my emails requesting help and following up, despite the fact that we're live and have a serious issue to fix. The support that finally responded to this issue told us to change a setting, but that setting is already correct. When I responded with this information, it's been radio silence ever since. Reason for choosing Regpack It was the best price, and I foolishly thought that the reviews about bad customer service were hyperbolic. Review Source Response from Regpack September 15, 2021 Hi there! I'm sorry to hear that you've had some frustration with our Support team. Upon reviewing your feedback and locating the team members and account you're referencing, our management team personally reviewed the email threads and found that response times were generally within 2-6 hours from receipt. Additionally our Support team, Project Management team, and Sales team was in constant communication with you to provide explanation and context for your questions and to ensure you went live on schedule and with the resources you needed to be successful. If you have further feedback that our team can address personally, please let us know and we're glad to help. SI Steve I. VP Operations Non-Profit Organization Management Used the software for: 6-12 months ### "MTI Review" August 23, 2023 4.0 The overall experience has been very good. From initial "fit" conversations with \[sensitive content hidden\] to final details with \[sensitive content hidden\] to the implementation process with \[sensitive content hidden\], we have been pleased. While there have been some bumps, the customer service we have experienced in rectifying/understanding the issues has been good. Pros Customization, Reporting, Ease of implementation Cons The conditional logic is excellent but there are still some responses we'd like to see more adjustment in. QBO integration time-line.More flexibility in reporting.Increased customization in payment process. (auto-pay as an option, some of the verbiage, soften secure-payment messaging) Review Source VR Verified Reviewer Marketing and Partner Channel Coordinator Computer Software Used the software for: 1-2 years ### "Budget friendly but lacks in other areas" August 23, 2018 3.0 We are using the software for our annual conference registration and it has been a process to learn the system. It might be easier if they had good support. Pros The cost was what made us choose this software. The functionality works, but you really do get what you pay for, which is not much. Cons It is not very end user friendly. You have to create VERY detailed instructions for others to register within the software. Their credit card fees are ridiculous and they have awful customer service. No way to call in to physically talk to someone. They communicate via email and take about a day to reply which is not convenient when you have people trying to create their profiles. Review Source Response from Regpack September 4, 2018 I'm sorry to hear you aren't satisfied with Regpack. We'd love the opportunity to discuss your experience more. I want to address a few points: 1. Our Project Managers build out every client system to ensure it is easy for end users to complete, as well as for you to manage. Our conditional logic works to make sure every applicant flows smoothly as well. 2. Currently our support is via email with scheduled phone calls as needed. This model of support works in a few ways. Most issues can be resolved via email. We also respond to time sensitive emails quickly. We schedule calls as this allows for our support team to review your account thoroughly and be able to provide the best support. Every system is unique and complex, and we want to ensure we can provide the best support to you. Again, I would love if you would reach out and allow our Client Success team to work with you on understanding some of these pain points and seeing what we can do to alleviate them. JN Jessica N. Program Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "RegPack is great for a busy healthcare centre! " March 7, 2022 5.0 Pros The customer support is truly amazing. It was so helpful to have a project manager and support team assist in setting up our program registration. They checked in regularly until we successfully launched and helped us make tweaks along the way. It is also really neat how integrated the RegPack system looks in on our company website. You would never know an entirely separate system was used. Lastly, once you get the hang of setting up new programs, the process is quite easy and their self-help resources have a ton of information to help when needed. Cons I think the only con would be, since our programs are all free to participants, we do not have a formal way to ensure clients fill out all the registration information. Review Source Response from Regpack March 15, 2022 Jessica - so great to hear that we can support your program registrations at your healthcare centre! Seamless integration is what we specialize in and glad to hear your experience with both our hands on onboarding team AND our self-help videos, articles, and resource library are of great help to you! AT Amber T. Camp Accountant Non-Profit Organization Management Used the software for: 1-2 years ### "Lots of functionality but missing some key features." April 15, 2019 3.0 I honestly have to say my experience with RegPack has been neutral. There is a lot of functionality but sometimes a feel like the functionality is not well thought out. I would love to have a card reader or some type of integrations so you can take registration at the door. They also discontinued the group pay option without letting us know. I am not sure how other camps are handling this but we have multiple kids from a family come to camp and the parents have to pay in 2-3 transactions depending on how many kids they send. We have a lot of users commenting that this is not a good user experience especially because they had group pay and now they don't. RegPack has given a canned response of why it messes up their system and thats why they discontinued it but thats it. Overall I have to say I am a neutral on Regpack. it does its job but sometimes I feel like it could be better and they could offer a better customer experience. Pros This software system has a lot of features to choose from. You have lots of options and triggers that you can use on your forms and products. You have reports and email communications right inside the UI. They send out newsletters. Cons No card reader integrations. No group pay option. They remove functionality without notifying you. Customer support is chat only, if you want to speak in person it takes multiple escalations to get a live person. This makes it really hard when the system is down or not working. UI could be more intuitive, an example is you can't link to their system inside the facebook app on your phone. The form droplist/options will not work and making it so users can't register from facebook on their phone. Review Source Response from Regpack April 18, 2019 Hi Amber, It seems as though Regpack does quite a lot for you and your Camp! It's great to hear the reporting, triggers, email features and forms allow you to successfully register families online and manage your payments. While our group pay option was removed recently due to errors it was causing in the system, this does not limit the ability for families to pay for their children online easily within the system. Our goal is to provide payment options that work seamlessly and we made the choice to rebuild Group Pay so it will function as intended without compromising payment functionality overall in the system. As a note on the Facebook browser. this is an internal FB product that is meant to show pictures and other media content. Many external websites don't function as intended. You should definitely reach out to Facebook for other alternatives that would work to promote your Registration link. Please reach out to Client Success if you'd like to discuss your issues further. CB Charlie B. Director Recreational Facilities and Services Used the software for: 2+ years ### "Regpack Review" February 1, 2019 4.0 Like I said, the waitlist feature is the main distinguishing factor from any other software. I also enjoy being able to see previous years' "projects" for recruiting purposes. Pros The reason we chose regpack vs. other software is because of the waitlist function. It allows us to approve or waitlist applicants manually, which is really helpful because building our waitlist is more of an art than a science (IE the number of boys vs. girls we accept can change based on who registers). Cons We have had some frustration with customer support. For example, we wanted to set-up our health form through regpack rather than families upload a PDF in the hopes that it would be easier for us to print all of them. The first few responses were just someone sending us a link to an online tutorial and it took a while to actually speak with someone face to face. With that said, once we did talk to someone our questions were answered and we're happy with the way the health form turned out. Review Source Response from Regpack February 6, 2019 Charlie, glad that the waitlist function works so well for your organization! It's always fun to hear how different organizations use one single feature in a customized way that works exactly for their needs! That's the beauty of Regpack! I'm glad you found a solution to your health forms in Regpack as well. Regpack is perfect for creating YOUR process in the system. Apologies for the initial responses that didn't meet your needs. We work hard to ensure all projects are set up as best as possible, including a project manager who knows your field and builds out your first project for you. The Support team is always available to answer your questions until you find a solution that meets your needs! MR Morley R. Director Sports Used the software for: 1-2 years ### "Administration ease; poor support communication" November 10, 2021 5.0 GREAT, love everything, just wish support communication was available over the phone. Pros I love how easy any/all administrator tasks are. I can see all the info I need within seconds. I love the reports and product layouts and can easily edit customers' profiles Cons I CAN'T COMMUNICATE WITH SUPPORT. The only communication available is via email and it is not very efficient. I would LOVE to be able to talk to support via phone when urgent issues need to be resolved. Review Source Response from Regpack November 17, 2021 Thanks Morley! So great to hear how Regpack helps make your admin tasks easier and more transparent, including managing your client profiles. Our Support team is email based since all of our clients have the system setup in their own unique ways and requires time to dive directly into your system in order to understand your setup and needs, and then provide the best feedback. That being said, our average response time is 2-4 hours so we're always getting back to our valued clients ASAP! CW Cody W. CEO Events Services Used the software for: 6-12 months ### "If you like good customer service, this isn't your program" February 13, 2019 3.0 The customer service is truly the worst customer service I have ever encountered as a business owner. The "receptionist" has zero answers to questions, can't connect you to a real person, and tells you to email them. When you email them, they don't understand the problem and instead of trying to figure it out, they give you a broad response that doesn't solve your problem. I do not recommend this company under any circumstance. Pros I liked the capability to run various reports. Cons The company absolutely refuses to speak with you over the phone after you make a payment with them. We've had multiple issues with the program they set up for us and every time we email them, it takes days to get a response. Nobody will speak to you over the phone even when the issue is 100% the company's fault. Instead they send you videos and choose to ignore the problem you have. We have lost thousands of dollars as a company because of their lack of customer service. Review Source Response from Regpack February 15, 2019 Hi Cody, After taking a look at your account, it seems as though during your build process with your Project Manager, your team chose to make changes to your project and go against our best practice advice. We sent many videos back and forth to explain how your system worked, provided live 1:1 training, and made requested changes to your project at your request, despite our advice that there is a better way to do it. Regarding our support, we provide scheduled phone call support as well as unlimited email support. We schedule calls since all projects are unique and it gives our Support team time to prepare for the call and ensure we understand your system. Email support can take longer when a client does not provide enough information to understand the problem, and has to ask follow up questions. I see that today you created another Regpack project. I hope that with the expert advice from our Operations team, you will see how amazing Regpack can work for your organization. TT Tara T. Admin Specialist Leisure, Travel & Tourism Used the software for: 1-2 years ### "Robust but complicated and not user friendly" July 31, 2023 3.0 The customer support was great from our dedicated rep, but I felt like I got to know her too well...which means we were on the phone frequently. If you are developing relationship with customer service...you are talking to them too much! Pros Regpack had the ability to customize our registration process needs including triggering questions based on answers as well as customizing the overall look of the form. Cons Pulling reports was way more complicated than it needed to be which made the overall management of our trips more difficult and time consuming then necessary Review Source TK Tara K. Director Education Management Used the software for: 6-12 months ### "Summer camp" April 10, 2023 5.0 Easy to get ahold of someone when I need it. just wish it was simpler to navigate. Pros Payment systems are self-managing, and classroom registration triggers. Cons Confusing to set up on your own. need to have a project manager. Alternatives considered [Campminder](https://www.capterra.com/p/79177/CampMinder/) Reason for choosing Regpack had everything we needed. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) not reliable. Review Source SR Sara R. Administrator Leisure, Travel & Tourism Used the software for: 2+ years ### "Great tool!" December 10, 2021 5.0 Setup was easy! Support is OUTSTANDING !! Pros Regpack gives me the ability to easily manage our tour registrants/travelers for multiple tours. Project setup is easy, and since most of our tours are similar, being able to copy projects saves a ton of time. Reporting is simple to customize, and gives me access to the data in any format I need. Cons Imbedding into our existing WP front end is a little clunky, but I can't blame all of that on Regpack. While our registration process isn't impacted, I do with we could get a couple of things ironed out. Review Source Response from Regpack December 14, 2021 Thanks for your feedback Sara! Glad to hear that Regpack helps you to manage your trips easily, and makes project setup every time a big time saver! It's a pleasure working with you and your team! AT Arrienne T. Program Manager, Europe Education Management Used the software for: 1-2 years ### "Outstanding Customer Services" August 5, 2020 5.0 RegPack and the RegPack Customer Service team have just been awesome! We work in a very niche market, and RegPack has assisted us in providing a complete service to our clients in an attractive and user-friendly way. And - where and when we do hit speed bumps - RegPack's team have always been at the ready to hold our hands and walk us through. They are super helpful, super responsive, and proactive at every step. Pros We LOVE that RegPack allows us to charge our clients in a very "hands-off" approach - set and forget (meaning less human intervention, meaning a reduction in possible errors). The interface is attractive and easy to use, helping us to look polished and professional with our clients. Cons We are currently working with RegPack to meet the full scope of our reporting needs and, while we have workarounds to ensure we can get the data we require, RegPack is kindly working on their end to find a solution for us too. Review Source Response from Regpack August 11, 2020 Arrienne, it's such a pleasure working with you and the Austral Group team! Glad to hear that our Customer Support team meets your needs, as well as our software tool to help manage your business internally and provide a professional point of entry for your clients! Brian M. Executiv Director Used the software for: 2+ years ### "Been using RegPack for the past 3 years. It's an excellent product and service has been A1." January 9, 2018 5.0 Registration for our event is easier and more reliable. Pros The support team is excellent in helping us set up our projects. They delivered a product that we can use bilingually too. The user rates are very reasonable. Cons I would love the elimination of credit card fees but I probably want to live in a perfect world too. Very satisfied. Review Source Response from Regpack February 9, 2018 Brian, we'd love to live in a perfect world as well! Glad to hear that the Support you've received from Regpack has been top notch and you are using our powerful registration system at a reasonable rate! We are glad to have you in the Regpack family for 3 year and counting! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.