--- title: "Regpack Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Regpack the right Camp Management solution for you? Explore 368 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-jskei0oik-g2dm.vercel.app/p/124427/Regpack/reviews/" page_type: "reviews" language: "en" --- Regpack 4.4 (368) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of Regpack Ease of use 4.0 Customer Service 4.3 ## Pros and Cons in Reviews rp ryan p Graphic DesignerDesign, 2 - 10 employeesUsed the software for: Less than 6 months. “I like how centralizes billing, recurring payments, autobill options, invoicing, and reminders in one place, which cuts down on spreadsheets and manual follow-ups“ February 21, 2026 KC Kelie C Camp Owner DirectorChild Day Care Services, Self-employedUsed the software for: 6-12 months. “Some parent feedback I've received is that they can't figure out how to add additional weeks or camp store money (products).“ July 20, 2026 SH Susan H Director of International ProgramsNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Regpack has a great variety of functions that are very helpful for our program registration process - user forms to gather info, bulk emails, reports to see specific info for all participants, etc.“ December 18, 2023 KC Kelie C Camp Owner DirectorChild Day Care Services, Self-employedUsed the software for: 6-12 months. “I reached out at the end of april/early may to let them know of the issue, and camp ends the end of july and they still do not work. “ July 20, 2026 TB Tabitha B Event LeaderCivic & Social Organization, 51 - 200 employeesUsed the software for: Less than 6 months. “Parents signing their children up for events is super easy now!“ June 18, 2026 AC Aryn C COONon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “It seems like the system is almost too complicated for what we need.“ July 21, 2026 AC Aryn C COONon-Profit Organization Management, 11 - 50 employeesUsed the software for: Less than 6 months. “We have had no issues on the customer support side either.“ July 21, 2026 AW Anne W Camp ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I don't think the payment processing allows enough choice for my users. If you don't expect your users to pay in full as the time of registration, then it is difficult to make a payment and many times my users have ended up with the full amount being charged and then I have to process a refund for them. When this happens, then the users only remember that problem they had making a payment and not how easy it was to register.“ April 1, 2024 ## Showing most helpful reviews Showing 1-25 of 368 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jean P. WordPress Web Consultant & Professional Photographer Internet Used the software for: 6-12 months ### "A robust system that can accommodate the intricacies of just about any modern web based business" October 1, 2018 4.0 Overall after using the software for several months, there's almost no way we're going back to our old ways of using several different pieces of software to achieve a convoluted goal. There's no one place to view data, create events, get online payments securely, and create custom reports. Pros The customer service at the beginning is great. They have plenty of staff to review your needs and provide solutions. Offering video help tutorials are key, and they provide a bunch to you either that are pre-recorded or to your specific asks. Being able to incorporate this software on a WordPress website allows us to continue to have our brand and familiarity with a new user experience without ever leaving our website. Cons Maybe there are too many options right out of the gate. You may need a bit of hand holding through your first few projects. Being able to copy projects for future use is key. You're able to set a project to your exact liking then just use that as a template for your new projects. There is no phone support, but the online ticketing feature does provide great feedback in a day or two. Review Source Response from Regpack October 5, 2018 Jean, it's great to hear that Regpack has replaced several different software tools! Automating your process means saving time and working more efficiently! Good to know Regpack has been able to provide this for you and that in addition, can accommodate the intricacies of your organization's process. AW Anne W. Camp Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Mostly satisfied" April 1, 2024 4.0 Overall, I like Regpack and think it is a great value for the cost. I wish it was easier to get help, especially for new clients. Not being able to call and speak to someone to get help is not great. Sometimes it is a day or 2 before my problem is resolved and when you are processing registrations daily with an unresolved problem, then it means more work for me. That being said, the support team has been very helpful, I just wish you could get answers to an issue without having to email and wait. Pros I like being able to create multiple forms, emails and reports and have them be set up to have just the information I need. Cons I don't think the payment processing allows enough choice for my users. If you don't expect your users to pay in full as the time of registration, then it is difficult to make a payment and many times my users have ended up with the full amount being charged and then I have to process a refund for them. When this happens, then the users only remember that problem they had making a payment and not how easy it was to register. Switched from [Campminder](https://www.capterra.com/p/79177/CampMinder/) Campminder is a great company. We are a small not for profit Summer Camp that also has Family Camps and Adult Camps and Campminder did not have a way to fully include those camps the same way as our Youth Camps. We also weren't using all of the products we were paying for, therefor when they announced that they were increasing the rates, we getting enough to justify the increase for us. Review Source Response from Regpack April 10, 2024 Anne, thank you for the thoughtful review. We aer happy to har we are meeting most of your needs. Regpack allows users to go on payment plans or to pay in full, all in a simple interface. Sounds like you would like to configure things so that one option would be more prominent. That is totally possible. Suppot will be reaching out to help you with your options. Thanks again for your supoprt and use of Regpack! TB Tabitha B. Event Leader Civic & Social Organization Used the software for: Less than 6 months ### "Regpack is the Best Choice for Event Registration " June 18, 2026 5.0 Great! It allows me to do everything I need for even registration in one place. Parents signing their children up for events is super easy now! Pros Repack allows me to gather payments, registration information, and everything I need for an affordable price and easy use. Cons It took a while to master the use of it and learn how to use all the functions. Once I learned, It was easy to teach others. Review Source Response from Regpack July 2, 2026 Thanks so much, Tabitha! We love hearing that Regpack gives your team one place to manage registrations, payments, and the information you need to run your events. Making sign-ups easier for families while helping your team stay organized is exactly what we’re here for. We’re glad Regpack is giving you more time back to focus on the work that matters most, growing and supporting your community! JS Julian S. CEO Professional Training & Coaching Used the software for: 6-12 months ### "Great idea, very poorly executed" November 6, 2020 2.0 Regpack's software is very versatile, but the company's inability to keep the registration system functioning correctly coupled with their policy of email only communication makes this an extremely aggravating company to be a customer of. We signed on with Regpack in May, 2020. In the time we have been with Regpack, the campaigns we've developed and run for 4 of these 7 months have resulted in lost time, money and customers due to Regpack payment system and integration failures. For example, currently, 7 prospective registrants for our November classes have wanted to register and pay via e-check (ACH), however Regpack system failures have caused them to attempt and fail with errors and erroneous charges to their bill now 3 times . I submitted an urgent ticket to Regpack development 5 days ago, and had to follow up multiple times to get updates over the past days. Yesterday Regpack support emailed to report that the had fixed the problem, so we walked the registrant through and again they received an error. When I reported this, Regpack advised me to call the customer a THIRD time to get screenshots and time/date login data and report back, but I don't feel comfortable going back to my customer yet again, and turning them into a Guinea pig for a registration system that is not functioning. This issue is the current one in a string of system failures that have cost us time and lost revenue over the past half year, and we are leaving Regpack at the end of this month. Pros Flexibility/versatility of the software One of the support managers was willing speak over the phone, despite email-only support. Cons There are recurring system errors that cause failures in payment processing Regpack support is slow to respond, not able to provide adequate details It is not possible to speak with Regpack employees, even during a critical system failure Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Regpack The cost to start with Regpack was much less than the others. Review Source Response from Regpack November 12, 2020 Julian, I'm sorry that this was your experience with Regpack and that you felt we were not prompt enough in our response to your issue. As soon as any client reports an issue with payment functionality, it's immediately escalated to our development team as was the case here. The fix was pushed through as quickly as our team was able to resolve the issue. This issue affected your system alone and not others, so we had to investigate what was happening. Sometimes when working with complex business tools, there are situations that affect only one client or system, and this takes time to resolve and resolution includes working together with our clients and applicants to solve it. Our success and support team did keep you updated as updates came in from development. Trust that this was being addressed internally. Additionally we provided options for you to continue to collect payments while we implemented a fix. We're sorry to see you go, and we wish you luck with your business! LD Larema D. Associate Director Alternative Dispute Resolution Used the software for: 1-2 years ### "Great Database and Payment System" November 22, 2022 5.0 I enjoy Regpack overall. I think the things wrong with the system are minimal compared to the hassle of not having Regpack to manage all of our clients. I look forward to further developments and have been very happy about some of my prior issues being addressed since first joining on. I always get excited about new features. Pros My favorite parts of Regpack are the triggered email features and the ability to sort and create reports on any of the information imputed. I also very much enjoy the payment portal and the customizable forms. Before coming to Regpack we only had fillable form to email from our website, so having the data populate to printable forms or to exportable spreadsheets was a game changer. It's also immensely helpful to have so many customizable report options, as you can run a report on any group for any fields. Cons There are a few quirky issues I have run into while using Regpack. For one, when sending emails with reminders for forms that have not been completed, it automatically includes a link to the form. Helpful, right? Except it doesn't actually login when showing this form, so I had a handful of parents who would follow the incomplete form link instead of logging into their account to finish their paperwork, then they got frustrated because they filled out the same form a ton of times, but it did not save because of this weird quirk in the system. Little things like that pop up every now and again. Users also complain about not being able to find the dashboard on occasion to make payments, so having a better way for a "payment due" window to pop up, even over incomplete forms, or having a ranking system in the back end for project setup where it shows a priority list of things to display (currently you can select dashboard, first incomplete form, or a specific form, but I think it would be neat to be able to prioritize which to show based on triggers, like show incomplete form UNLESS payment due type of system). Also, the phone number fields drive me up a wall. Breaking the number into 3 sections means you can't copy and paste a number into a field if someone asks you to update a form, people can be morons and put the entire number in one of the fields (parents do it ALL the time) and the phone number only field won't let you put parentheses around the beginning part of the number Switched from [Bunk1](https://www.capterra.com/p/149499/Bunk1/) They basically discontinued all support for us, and their Reports were the absolute worst. Review Source Response from Regpack December 27, 2022 Larema! Thanks for all this helpful feedback and your kind words. So sorry to hear your previous platform discontinued support and didn't provide the reporting tools necessary to run your business productively! I appreciate some of the quirks you mentioned and have passed these on to our dev team to look into! We are also getting better and we do that through feedback with our esteemed clients! RS Rachel S. Education & Camp Director Education Management Used the software for: 2+ years ### "5 Year User" February 15, 2022 3.0 Subpar at best. For someone with automation/website design/coding/management experience I feel this program has away to go. I would appreciate and look forward to a more user-friendly experience in the future. Quicker support services would be a huge help. Pros Waitlist features, mostly customizable. I like that I am in control (for the most part) of what our registration looks like. Cons The support services. The timeliness and quality of these services continue to not be beneficial and unhelpful. 1-2 days is ridiculous especially when most problems arise during registration etc. Our parents/clients become very angry when we are not able to quickly help them and there spot gets filled... Alternatives considered [Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) Reason for choosing Regpack At the time it served our needs better. ACTIVE however has phone numbers, a chat service and a quicker support service from what I have heard and researched. Review Source Response from Regpack February 18, 2022 Hey Rachel, Glad to hear that you love Regpack gives you the ability to control the look and flow of your registration process. Regarding our Support, our average response time to support requests is 4 hours, not 1- 2 days. I hope you have taken advantage of our Q&A sessions we offer, which are 1:1 training calls that allow you to ask questions, learn your system setup, and understand how best to use the system. AB Andrew B. Director of Operations Performing Arts Used the software for: 2+ years ### "Robust product with lots of options, but some glitches" July 15, 2020 4.0 The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time! Pros Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up. Cons It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc. The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system. Reason for choosing Regpack None, really. We found regpack through a recommendation and I immediately saw it as a huge upgrade for us without a big increase of costs. Switched from [Studio Pulse](https://www.capterra.com/p/150389/Studio-Pulse/) User experience for our patrons was HORRIBLE in studio pulse. The way the class descriptions were displayed was NASTY. And the discounting/billing options were slim. We were still doing most payments via check because it was so bad. Review Source Response from Regpack July 23, 2020 Andrew, I'm so glad to read that Regpack makes customizing your process easy and gives you the options you need to present your classes and manage your attendees easily in the back end. I have our dev team looking into some of the glitches you mentioned. We work hard to ensure a smooth user experience and when we find issues, we work quickly to resolve them. The resent password issue you mentioned was brought to our attention and resolved last month. All in all, its great to hear Regpack has been a big upgrade for how you work and we look forward to continued success in our partnership! CD Carson D. Webmaster Education Management Used the software for: Less than 6 months ### "Great service and a great team!" January 5, 2022 5.0 Overall I would recommend Regpack to any organization looking for a powerful and flexible registration platform. The flexibility and group registration are by far the best features of the software. Alongside the amazing team behind it! Pros Software was extremely easy to integrate into our website, thus allowing a cohesive look on our website. The group registration is a huge hit with me! I tried multiple other softwares (some free some not) and none of them come close to Regpack. They also have top notch customer support. I felt supported throughout the entire building process. Cons Truthfully, I haven't found anything I terribly hate. The software is a learning curve at first. But they do a great job of providing resources and getting you familiar with the terminology. Alternatives considered [RegFox](https://www.capterra.com/p/91029/RegFox/) Reason for choosing Regpack Because Regpack had the exactly what I needed for group registrations. Review Source Response from Regpack January 7, 2022 Thanks Carson for this glowing feedback! Glad we had the functionality you needed and that our team was there to support you every step of the way! SS Sharon S. Associate Director of Summer Enrollment Education Management Used the software for: 1-2 years ### "Great for adult and group registration " July 31, 2023 5.0 This system has been a lifesaver. Our adult students were getting frustrated using a registration system that was designed to register kids and teens. This allows them to sign themselves up as campers. Its easy to use, clean and allows them to sign up at anytime online. Pros Easy to use, customizable, and adaptable to our needs. Cons Haven't found anything that stands out. Switched from [Campminder](https://www.capterra.com/p/79177/CampMinder/) It was not designed for adult and group registration. They are developing an adult module but after years of using this system it's still in the beta for the adult module. We still use and love campminder for our under 18 programs. Review Source VR Verified Reviewer Head of Production Events Services Used the software for: Less than 6 months ### "Shockingly Customizable for a low-price! " October 3, 2019 4.0 RegPack reduced the amount of time I spend on admin (emailing my exhibitors individually and tracking all submissions) and created a better, more professional user experience of the exhibitors. It essentially gave them a custom portal to submit and track the status of all assets in one place. Invaluable! Pros The ability to create a highly customized, "portal-like" experience as they submit forms, while using an off-the-shelf software. Typically this would need to be done with a web developer! And the ability to generate reports and email them all at once is so useful. Cons The back-end of the software can be difficult to use and unintuitive. Switched from [Cognito Forms](https://www.capterra.com/p/138990/Cognito-Forms/) Cognito forms is excellent for form building (more user friendly and customizable forms) but has none of the portal functionality of RegPack. Review Source Response from Regpack October 10, 2019 So wonderful to hear that Regpack has been an invaluable tool for you and your event management. Regpack excels at creating a customized experience from start to finish for both you and your attendees, and it's great to hear this is how you've experienced our platform! KB Karen B. Assistant Director Education Management Used the software for: 1-2 years ### "Registration made Easy! " April 26, 2023 5.0 I purchased Regpack last year for our District. We use it to handle registration for our Career Technical Education summer camps. Prior to hiring Regpack, we hand registered attendees; Regpack makes the whole registration process easy! I also appreciate that we are able to do so much customization within the program. Pros Regpack makes handling registration a breeze! It is very easy to schedule offerings, publicize them, register participants and then manage those registrations. Need to send a reminder to a class? Easy! Need to change the location and notify all participants? Super Easy! Need to manage a wait list and communicate with those on the list? Super easy! Do you want your registration process to be easy for parents while also aesthetically pleasing? Regpack will do that for you! Cons Initially, getting support was a little clunky, but the process has been streamlined and now it is easy to get help with any components that prove challenging to me. Review Source KC Ki C. Executive Director Music Used the software for: 2+ years ### "Customer Support is the PITS!" November 2, 2021 3.0 Negative. Zero stars. Do not recommend. Customer service is a joke. Pros Conditional logic in the forms is awesome Cons This company keeps raising their prices. There are no discounts for Non-profits. You have no choice over CC processing companies. Customer support is ridiculous, standard response time is 1-2 DAYS. Yes, I said DAYS, not hours. Honestly, the only way you get support in 1 day is if you write URGENT in the memo line. If I'm at a point where I need urgent help I'd need a response time counted in minutes, not Days. There is no live help, not chat, no phone number to call. Also, you'd better word your message perfectly because they only half read it and then reply with basic info you could have found in the online help. Then you have to reply and re-explain the issue and WAIT AGAIN. Yes, they have a lot of information in their digital help section, but it never deals with my specific problem. Last week I told them I wanted to cancel my account because I am truly fed up and was told their is a 120 day cancelation policy. WHAT THE HELL? Who has a 4 mo. cancelation policy on something that is paid yearly? Truly horrible company. It's a shame, they were great 6 years ago when I started with them. I guess greed took over. Yes, you can embed their forms into your website. But it is really jinky, not terribly mobile friendly and frequently doesn't work with Safari. Review Source Response from Regpack November 10, 2021 Hi Kim, We're sorry to hear your frustration with Regpack over the 6 years you've been a client. In the past 6 years, we've only raised our prices once. Re: our cancellation policy, this is outlined in our terms of service at 90 days, is standard industry practice for annual contracts, and has been amended for you as a courtesy to your relationship with Regpack. Our Support team averages a response time of 3-6 hours and after checking your account, it seems our average response time was 5.3 hours. Full resolution can take longer if we don't have all the information we need, so we can be 100% effective in resolving the issue for you. Our processing partners are directly integrated with our system, so this is crucial to allow for integrated payments and reporting, and our processing rates are competitive for the market. We are sorry to see you go, and wish you the best of luck going forward with your business. AA Abena A. Director Used the software for: 6-12 months ### "Overall helps with mass registration and payment processing. " November 5, 2017 4.0 Pros automated, cc processing, filters, sending mass emails (I wish you did not have to create it first). I like that we can send parents to our site, registration for parents is relatively straight forward. Payment plans was a great feature. Cons I do not like that the account is still considered "active" even if you are not accepting payments. You have to email to "turn it off" and this was not effectively communicated so I feel as though I have been overcharged a lot. Everything is US$ and we are a Canadian company which does not help. Automated invoices via email was nice but would be better if sent as a pdf. Invoice email triggers didn't always work, and was problematic to trigger for people on payment plans. The software was meant to improve our mass registration issue and payment processing which it has done, however I wish it did more convenient things like exported class attendance lists (no cvs that need to be manipulated), had staff management or ways staff can sign contracts and upload information, was straightforward in adding additional programs that existing users can sign up to, better ways to deal with medical reports for campers. We recently added some new programs and there isn't a simple way to do this without creating a new project. A new project is an additional (not communicated to us during demo). We have used for 1 summer and I foresee having issues with parents signing up next year. Better communication and videos on how returning campers can sign up quickly using their past info would be helpful.Overall we budgeted for this software based on prices that were communicated to us but have been experiencing several unexpected charges, making us question if we choose the right software Review Source Response from Regpack November 6, 2017 Abena, thanks for taking the time to share. Pricing and procedures are all clearly noted Terms of Service document that you reviewed and signed. I'm sorry this wasn't made clear to you and if you have questions or would like to review your Terms, please let Support know. As we are a US-based company, our listed prices are in USD, however, you are processing your registration payments in CAD. The ability to charge in multiple currencies is a unique feature of Regpack! I am glad to hear your feedback that Regpack did what it was intended to: allow for mass registration and payment collection. It sounds like Regpack is able to provide class attendance lists, sends payment invoice emails and reporting as well. You are able to use Regpack for your staff, including using our e-signature widget to have staff sign contracts and our upload tool so they can upload documents. We are happy to work with you to make your registration easy and seamless! Thanks for your feedback! PB Padmaja B. Director of Information Technology Education Management Used the software for: 2+ years ### "Regpack use for Event / Transportation Registration. " November 5, 2021 4.0 I should thank the account manager who was helpful in guiding us to approach the customer service for some of the technical issues. Certain issues were resolved by her immediately. Overall it's a good experience with Regpack. Pros The product is easy to use. The online customer service responds within 24 hours. Account manager is transparent about the product features and honest about the services offered by Regpack. The parents are not required to fill up their profile page every year. In this way, the parents can directly access the registration page after checking the profile page. Cons Refund payment procedure can be made easy for the accounts payable executive. Report writing can be more flexible. Review Source Response from Regpack November 9, 2021 Thanks for your feedback Padmaja! Glad your experience with Regpack has been easy and you've enjoyed our customer support and our Account Management team. JM Jessica M. Client Services Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great Starting Point for a New Program" June 17, 2016 4.0 Overall, I have been very happy with my experiences with Regpack. The individuals who have assisted us from our initial inquiry, all the way through getting our specific forms set up have all been professional, quick to respond, and willing to work with us to the best of their abilities. My only drawback to this review is the functionality of the software is somewhat limited. I feel we were a little mislead on the capabilities the program had when we were discussing what we needed with our rep from Regpack. There have been a few moments where I set the system up the way I felt it would best meet OUR needs as a company and was told that I "couldn't" do it that way (not that the system didn't allow for it, but REGPACK as a company wouldn't allow it to be set up that way or that I couldn't do it as an administrator, that someone at Regpack would have to set it up for me). That was a little frustrating, particularly when it is something simple that I can handle doing, and am forced to email/call and wait for a response. This could potentially become a bigger issue as we go public and need to make adjustments. I will say that the individuals who helped us get our forms set up and the system programmed the way we wanted it did their very best to give us what we needed, despite the limits set forth by various issues. We are still concerned with the real-life application of our system, but for what we paid, I think we are getting a VERY good starting point. Time will tell whether or not this is a sustainable system for us, or if we will need to go to another company that can do more custom work (which will, of course, be far more expensive) Lastly - I want to say thank you to Max, Nicole and Andrew for all their help. They put up with endless questions, multiple conference calls, emails from us at crazy hours thanks to our time difference, and have taken it all in stride. I appreciate everything they have done to help us launch this program and look forward to our next endeavor (which we will be starting shortly!) Pros I think the software is incredibly user friendly. From the back-end, I was able to figure out how to set up almost everything I needed. It is allowing us to pilot an online program for applications, which is huge for our Foundation. I can't say enough good about the bang for the buck here. :) Cons There are frequently freezes/glitches when working from both the front and back ends, which results in having to refresh the page. Frustrating for me, but workable. I am concerned with how this might deter folks coming in to use our system, but time will tell. I definitely am unhappy with some of the inflexibility the system has with regard to editing wording, etc. However, I have been told these are things that may be fixed in the future. Review Source MP Marlene P. Programs and Events Coordinator Education Management Used the software for: 6-12 months ### "Regpack Review" February 15, 2023 4.0 Overall, Regpack has been good for building out products and I'm sure some hiccups we faced along the way were user errors. It was great to have a prompt and knowledgable support team to help. Pros The ability to create products for each aspect of our summer camps is helpful in allowing us to pair up items that need to be charged, such as tuition and fees, as well as allowing students to add in optional products, like housing. I love how quick and helpful the Support team was with helping along the way. Cons There were a few bugs along the way that slowed me down a bit along the way. Little quirks that seemed to clear out upon frequent 'refreshings' of my browser. Review Source Response from Regpack March 2, 2023 Awesome to read that you can increase revenue through add-ons and optional products during the camp registration process! JH Jamila H. Program Operations Manager Education Management Used the software for: Less than 6 months ### "Effective and helps if you are tech savy" January 7, 2022 4.0 Using Regpack has been an interesting experience. Initially the first semester was the most challenging to set up classes and the link. However, using it for the second semester has been better given the fact that we have experience using the website. Pros \- Easy to copy projects and products - Customizable when setting up reports and email - Easy to edit products with classes description, quota and specifications - Easy to make back end changes for users or create a family Cons \- It's not completely user friendly if you are not tech savy - There should be more customizations with projects - Export to pdf or regular excel not google sheet - Unable to export collective images from the registration form, instead you have to go through each student Reason for choosing Regpack n/a Review Source Response from Regpack January 19, 2022 Thanks for the great feedback Jamila! Regarding exporting, you can totally export to a regular excel sheet, as well as google sheets! MG Michael G. Director of Finance Education Management Used the software for: Less than 6 months ### "Game Changer" July 18, 2019 5.0 Our summer camp program was all-paper. Poor controls and oversight over registration fee collection. Registration forms were eye-tests and poorly designed. Creating class rosters was an administrative nightmare. Our summer camp director wanted to enhance program offerings and increased the number of camps/classes available by 30%. We began researching a camp registration product in mid-April and had designed and implemented a registration platform in less than 2 weeks. Our camp participation rate and fees collected jumped by over 40%. The triggers process presented a parent with all camp options available to their son or daugher, based upon age, grade and gender. This increased the number of camps registered for by family from prior years. We now have control over who didn't pay. We now have 100% compliance with release forms. And we didn't add anyone. In fact, it reduced overall effort. Our camp director and counselors were able to prepare based upon number of kids registered. It reduced waste in ordering materials and actually allowed us to reduce the number of counselors who were previously being employed "just in case" we needed another counselor. Reduced friction in the registration process, improved revenue and participation rates, improved cost management. VERY reasonable pricing. Easy to administer. What else is there to say?? Pros Work flow ensures that all necessary steps are taken. If anything is missed--it is easy to see what was missed. Ability to present a suite of camps and classes for a registrant based upon triggering criteria--age, grade, gender. Easy to data mine and create own reports. Working with design and implementation team was flawless and professional. Families found it easy to work with. Uptime/availability. Cons Standard reporting. Didn't provide us with much useful information. As highlighted in pros--the ability to data mine offset the weakness. Review Source Response from Regpack July 23, 2019 The benefits you describe are EXACTLY what we love to hear from clients. Our goal is to provide an invaluable tool to our clients that make collecting and managing data & payments streamlined and easy. We love knowing that registration and income increased dramatically once you moved to Regpack as well as form compliance. These things make going into your camp season less stressful! BL Barbie L. Registrar Recreational Facilities and Services Used the software for: 1-2 years ### "Ready for Regpack" January 10, 2022 5.0 I've really appreciated the support that the Regpack team offers and the speed with which they respond to any issues. From online tutorials and descriptions of features to desk side chats with support people, I always feel like I can get any question answered quickly. Pros The intuitive nature of Regpack has made learning and navigating the software pretty manageable. As a camp and retreat center, our registration process has a lot of variables and some complicated pricing structures. With Regpack, we've been able to create a system that works for both our customers and our registration team. Automated emails, payments, and report generation have also been super helpful. Cons One area that was an initial challenge is the inclusion of a payment protection option. It was confusing for our customers and unexpected as the administrator. Although its not right for our operations, others might find it useful. Review Source Response from Regpack January 19, 2022 So happy to hear that Regpack has supported you and your team in creating systems that work for you and for your clients for payments, email automation, and analytics! RS Rachel S. Program Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Makes my job easier! " June 23, 2020 5.0 Overall, we LOVE Regpack and have nicknamed it Reggie in our office! It cuts my admin time by about 30% in managing our program, and as I discover more features and learn how to better utilize all it has to offer I would guess that percentage would increase. The online videos and training are helpful and if you have time to watch them, I definitely would. If we need a new "project" I would likely have the RegPack team build it to save time and ensure its done right. Once it's set up it easy to edit and update (or copy, if you want a duplicate). Pros I love how easy it is to sort, and set statuses for all users across the platform. We do a phased application cycle and its important to track where people are in the process. The status feature lets us do that. Then you can trigger custom emails once the form is complete, or annual send emails as needed from the system. I also love the report building, and the ability to export the whole application, including uploaded documents in ONE STEP. I love a lot of things, so it's hard to say what I love the "most." Cons I feel like it can be slightly confusing the build out a new form from scratch and get the flow/triggers the way you intend them. With that said, RegPack will build it for you for a very reasonable price. The other thing is that I have not had awesome luck with the response from their support team (long reply times, or no reply). Reason for choosing Regpack My other option was a WordPress form and then tracking everything by hand in excel. Booooo. Can you even call that an alternative? Review Source Response from Regpack July 2, 2020 Rachel, so great to hear this feedback and how much Regpack is helping to manage your processes more efficiently as well as allowing you to customize your workflow to match your unique needs. Regpack really shines when it comes to managing a multi step process, and it sounds like you are using our status tool along with other functions to ensure applicants move through the process in a way that is easy for you to manage. SW Shawn W. Director of Operations Religious Institutions Used the software for: 1-2 years ### "Excellent for our use case" June 7, 2021 5.0 Very good. This product essentially streamlined our online registration process from several days to minutes. Pros It is very easy to use, provides a simple method for interacting with applicants, and enables us to report real-time statistics on who is coming to our training and where they are in the process. Cons I am challenged by the filtering as I expect to see certain results that for some reason do not show up. Review Source Response from Regpack June 15, 2021 Shawn, glad to hear that Regpack saved you time and provides greater insights to your team! EG Eric G. VP, Marketing Environmental Services Used the software for: 6-12 months ### "I recommend Regpack" November 8, 2021 5.0 Overall, it is great. Just be patient with the build process and email templates/triggers. Pros The pricing is very competitive. Customer service is phenomenal. They help convey the message with customized videos for your ticket. Cons The learning curve was a little difficult to learn the platform. However, once you get your feet wet, the learning process gets easier. Reason for choosing Regpack Pricing and better fit for what we do. Specifically, the deciding factor was group registration. We often have supervisors register their employees so being able to register all employees at once was important for us. Review Source Response from Regpack November 12, 2021 Eric, so great to hear that you are loving Regpack and the support we provide! We know how important registering people according to YOUR process is, so that's why we've built Regpack to support the unique needs of our clients. We're grateful for your partnership! hW hester W. Director of Film and Media Non-Profit Organization Management Used the software for: 6-12 months ### "First Time User" July 14, 2022 3.0 It was okay. I definitely could've spent more time learning it, but it didn't feel too user friendly so I am sure there is a lot I could do if I understood it a bit more. I know there are a lot of video tutorials, but its hard for me to learn that way, so I may just need someone to teach me a bit more before next years camp. Pros I like that all the info is saved in one place and that I can email all users together. Cons It was hard to navigate to find where everything is and to see who had completed the process. I couldn't always tell who was on my final camp list. Also I wish i could send emails more easily to people and there were a lot of people who didn't get the emails and I wasn't aware of it. Review Source Response from Regpack July 16, 2022 Hester - sounds like you can really benefit from a 1:1 Training session, something we offer all clients. Happy to reach out and connect you with this resource. Your success using Regpack is our #1 priority! KF Kim F. Director of Operations Legal Services Used the software for: Less than 6 months ### "Not sure what exactly we paid for" July 22, 2019 1.0 This is NOT a product I would recommend. After discussing with our web designer, he indicated he had never worked with a registration process that​ is so complicated. Had we not already invested in Regpacks, we would have taken his advice and gone a much more user-friendly route. Pros None come to mind. I am not sure after walking through the process what the advantages are to much simpler products offered. Cons Nearly impossible to get ahold of support. Configuring a project​ is much more complicated than lead to believe. I have never called and spoken with someone, rather only a message is taken with someone advising you that your call will be returned in 1-2 days. Meanwhile, if you are in need of launching your project in a timely manner, how can you possibly do so when you can never speak to someone. Basically, a 5-10 minute resolve to your issue can instead take days. Review Source Response from Regpack July 30, 2019 Hi Kim, I'm sorry to hear this has been your experience with Regpack. After reviewing your account, it seems as though your Project Manager was in constant communication with you during your build process, including scheduling multiple phone calls to ensure your project was built according to your needs and a final call to walk through your system before going live. We also did everything on our end to ensure you went live on your timeline. Regarding our Support, we are email based however calls are scheduled when needed. Due to the complex builds of each client, we schedule calls so our team has time to review your system to offer the most productive feedback. Additionally, when a project is live, we like to ensure changes will not negatively affect your data and the experience of your users. Lastly, we offered the option for a 1:1 Q&A session with our team, which was scheduled for June 26, however you did not attend nor did you respond to our email with the option to reschedule. MM Marshall M. Tech Education Management Used the software for: Less than 6 months ### "Flexible registration system for simple or complex needs" March 23, 2018 5.0 Streamlined our registration process, much simpler user interface and payments system when compared to our previous registration tool. Pros Regpack is perfect for organizations that need to have family registrations, with the ability to collect information from parent(s) and children. Almost everything can be customized to specific processes, and the conditional logic is easy to set up and manage. The tight integration with the payments system allows easy handling of refunds, and reporting it possible on just about anything. It makes creating custom fields, and then filtering and reporting based on the data a breeze. Cons Currently they do not have the ability either from support or the system to combine profiles if a parent accidentally creates multiple profiles. A countdown timer for cart reservations is not available. Waitlist management is a little cumbersome, and if someone drops out of a course (making one spot open) whoever gets to it next gets that spot, instead of going to a waitlist person (or just adding the next registrant to the end of the waitlist). This results in awkward conversations with parents who are on the waitlist if they find out their friend made it into the course after it was waitlisted. Customer support is usually helpful, but they are only available by email, with a 24-48 hour SLA. This means complex support requests can take up to a week to resolve while waiting for the back and forth to occur. Many of these cons are being fairly picky, but if they are addressed in meaningful ways, would take this product to the next level. Review Source Response from Regpack March 27, 2018 Hi Marshall, thanks for much for this great feedback! It's great to hear the flexibility of the system helps you to manage your registration process and that reporting on both payments and your data is exactly what you need! Thank you as well for those feature suggestions! Most of our new development comes from feedback from our valuable clients, as we know you know best on how to make the system next level. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.