# Page 2 | Regpack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Regpack the right Registration solution for you? Explore 364 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124427/Regpack/reviews --- Regpack 4.4 (364) [View alternatives](https://www.capterra.com/p/124427/Regpack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of Regpack ## Showing most helpful reviews Showing 26-50 of 364 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Stacey S. Owner & Director of Wellness & Community Programs Professional Training & Coaching Used the software for: Less than 6 months ### "RegPack for Retreats and Wellness Program Memberships" June 13, 2023 5.0 Aside from the hiccup with BlueSnap, I am happy with the product. It gives a professional and streamlined appearance to my registration and payment processes. Pros The features that are most impactful are payment processing, flexible payments, and forms. I also like the diversity of programs that I can offer for my services and products. Cons Integration with my existing business was not difficult at all. But BlueSnap's underwriting department rep's communication put a really bad taste in my mouth. I wasn't pleased with that interaction at all. Their lackluster follow-ups actually impacted my ability to launch my main product by several weeks. Review Source EM Elizabeth M. Director Education Management Used the software for: 6-12 months ### "customer support" June 30, 2021 3.0 Non-productive; as I cannot use their reports. Contacted support about this. They said they would look into it. But then, 3 months gone by, no change. Thus, I gave up. Pros MANY knobs for adjustment (but, it because also its issues) Cons 1) Having a lot of knobs is a good thing ONLY when it helps customers' productivity. Often one size fits all is not the best solution. 2) The system requires a somewhat tech-savvy administrative staff to manipulate. COMPLETELY defeat my purpose to subscribe the service; as I have already written in-house one myself, except customer portal portion. To get it right, hiring an admin staff who do not have reasonable technical skill is not suitable. 3) Technical support needs to be patient listening to customer's issue; instead of coming across dismissive. One of them often went off the tangent to talk about many details that I have already known; but still not answering my question. I am always left frustrated and exhausted after talking to your support; as he finally got to answer my question after 10-20 minutes having him talking most of them instead of trying to understand my issue. I understand he wants to make sure to give me as many details as possible; but it is ONLY effective IF it focuses on understanding my question first. Another one was just wrong, and often came off dismissive.. Once, she just told me I should run it on firefox instead of Chrome instead; and nothing she could do to help!? She must think Chrome with over 70% user market is not a crucial , but I should just focus on firefox (with less than7% user market). 4) searching thru their knowledgebase is like finding a needle in a hay stack. 5) report misses clarity on students' info. Reason for choosing Regpack Canvas is great, but cost a lot more; and it does not even have payment system. Review Source Response from Regpack July 12, 2021 Hi Elizabeth, thanks for all of this constructive feedback. I understand that you came to Regpack after using a home built system, so I can understand how there wasn't always a 1:1 with the report data you wanted and what Regpack can pull for you. Regpack is highly customizable and allows for organizations to build out an onboarding flow and database that is very powerful. After reviewing your communication with our Support team, I do see that all of your questions were answered in a timely manner. Apologies if you did not find this or our help article and video library helpful. Our Support team often spends time looking into the specific setup of your system and creates custom video responses both to visually answer your question and provide content that you can reference in the future. We were sorry that you didn't go live with your project and enjoy the benefits of what Regpack has to offer. MC Mary C. Administrative Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Regpack Review" January 5, 2023 4.0 Very happy to use Regpack and look forward to learning more updates to the system. Pros Ease of online registration, generating reports for our needs, automatic payments = greater cash flow and reduces the amount of non-payments we used to have. Online registration reduces the paper forms and customer traffic to the office. Desk side chats are helpful with Regpack staff. Customer support is available whenever there is an issue. Cons Setting up discounts in our system is difficult because we have so many products and different tuition rates for each consumer. Many times throughout the year we need to adjust a consumer's tuition and I wish it was easier to do. Review Source Response from Regpack January 23, 2023 Mary - so exciting to hear that Regpack makes you more money! So happy to hear you love our client focused monthly live webinars as well, to help you learn the system more. I hear you about the discounts and we'd love to help use automatic discounts to streamline some of this for you! KC Ki C. Executive Director Music Used the software for: 2+ years ### "Customer Support is the PITS!" November 2, 2021 3.0 Negative. Zero stars. Do not recommend. Customer service is a joke. Pros Conditional logic in the forms is awesome Cons This company keeps raising their prices. There are no discounts for Non-profits. You have no choice over CC processing companies. Customer support is ridiculous, standard response time is 1-2 DAYS. Yes, I said DAYS, not hours. Honestly, the only way you get support in 1 day is if you write URGENT in the memo line. If I'm at a point where I need urgent help I'd need a response time counted in minutes, not Days. There is no live help, not chat, no phone number to call. Also, you'd better word your message perfectly because they only half read it and then reply with basic info you could have found in the online help. Then you have to reply and re-explain the issue and WAIT AGAIN. Yes, they have a lot of information in their digital help section, but it never deals with my specific problem. Last week I told them I wanted to cancel my account because I am truly fed up and was told their is a 120 day cancelation policy. WHAT THE HELL? Who has a 4 mo. cancelation policy on something that is paid yearly? Truly horrible company. It's a shame, they were great 6 years ago when I started with them. I guess greed took over. Yes, you can embed their forms into your website. But it is really jinky, not terribly mobile friendly and frequently doesn't work with Safari. Review Source Response from Regpack November 10, 2021 Hi Kim, We're sorry to hear your frustration with Regpack over the 6 years you've been a client. In the past 6 years, we've only raised our prices once. Re: our cancellation policy, this is outlined in our terms of service at 90 days, is standard industry practice for annual contracts, and has been amended for you as a courtesy to your relationship with Regpack. Our Support team averages a response time of 3-6 hours and after checking your account, it seems our average response time was 5.3 hours. Full resolution can take longer if we don't have all the information we need, so we can be 100% effective in resolving the issue for you. Our processing partners are directly integrated with our system, so this is crucial to allow for integrated payments and reporting, and our processing rates are competitive for the market. We are sorry to see you go, and wish you the best of luck going forward with your business. VR Verified Reviewer Administrator Entertainment Used the software for: Less than 6 months ### "Terrible Customer Service Ruins Other Aspects of Regpack" August 27, 2021 3.0 The worst customer service. We're live and they're ignoring emails. So either there's a bug they don't know how to fix and won't let us know, or once you've paid, they don't care. I've spent this past week attempting to get help and I'd rather be stuck on the 405 at 5PM with the sun in my eyes and four lanes of traffic to cross to make my exit than deal with them. They are costing us time and money as we wait for them to get around to helping us. Dramatic? Yes. I get that. Have I sent more emails than anyone ever should to try and get mediocre help? Also yes. Their line is that they respond 'in the order the emails are received' but apparently they can't hire enough people to answer them in order in a timely fashion. I would not recommend this to anyone, unless you absolutely cannot afford anything else. And then go in prepared, add a few minutes to your morning meditation, practice deep breathing as you wait and wait and wait for help. Pros We purchased this software because it was much cheaper than other versions of membership management software out there, so perhaps I should've been prepared. The function of the Dashboard / Administrative side is a bit obtuse and glitchy at times, but overall usable. Cons It's the customer service that really kills you. Since there are still obvious bugs in the system, you'd think they'd have a customer service team who are interested in helping you iron those out. I've been working with \[SENSITIVE CONTENT\] to get everything set up, so initially responses were timely. However, once you go live they hand you over to their general support team, which does not respond sooner than 12 hrs unless you loop in \[SENSITIVE CONTENT\] and then you'll get one email back from them during the business day on time sensitive issues but no follow up. I looped in \[SENSITIVE CONTENT\] in an effort to get the bugs addressed quickly and she proceeded to ignore my emails until I looped in \[SENSITIVE CONTENT\]. At which point I received timely emails for one morning (ie: I sent an email, they responded, I sent another email, and they responded, and then back to the long wait time). I think the really disappointing aspect is that \[SENSITIVE CONTENT\] couldn't even be bothered to respond to my emails requesting help and following up, despite the fact that we're live and have a serious issue to fix. The support that finally responded to this issue told us to change a setting, but that setting is already correct. When I responded with this information, it's been radio silence ever since. Reason for choosing Regpack It was the best price, and I foolishly thought that the reviews about bad customer service were hyperbolic. Review Source Response from Regpack September 15, 2021 Hi there! I'm sorry to hear that you've had some frustration with our Support team. Upon reviewing your feedback and locating the team members and account you're referencing, our management team personally reviewed the email threads and found that response times were generally within 2-6 hours from receipt. Additionally our Support team, Project Management team, and Sales team was in constant communication with you to provide explanation and context for your questions and to ensure you went live on schedule and with the resources you needed to be successful. If you have further feedback that our team can address personally, please let us know and we're glad to help. AA Abena A. Director Used the software for: 6-12 months ### "Overall helps with mass registration and payment processing. " November 5, 2017 4.0 Pros automated, cc processing, filters, sending mass emails (I wish you did not have to create it first). I like that we can send parents to our site, registration for parents is relatively straight forward. Payment plans was a great feature. Cons I do not like that the account is still considered "active" even if you are not accepting payments. You have to email to "turn it off" and this was not effectively communicated so I feel as though I have been overcharged a lot. Everything is US$ and we are a Canadian company which does not help. Automated invoices via email was nice but would be better if sent as a pdf. Invoice email triggers didn't always work, and was problematic to trigger for people on payment plans. The software was meant to improve our mass registration issue and payment processing which it has done, however I wish it did more convenient things like exported class attendance lists (no cvs that need to be manipulated), had staff management or ways staff can sign contracts and upload information, was straightforward in adding additional programs that existing users can sign up to, better ways to deal with medical reports for campers. We recently added some new programs and there isn't a simple way to do this without creating a new project. A new project is an additional (not communicated to us during demo). We have used for 1 summer and I foresee having issues with parents signing up next year. Better communication and videos on how returning campers can sign up quickly using their past info would be helpful.Overall we budgeted for this software based on prices that were communicated to us but have been experiencing several unexpected charges, making us question if we choose the right software Review Source Response from Regpack November 6, 2017 Abena, thanks for taking the time to share. Pricing and procedures are all clearly noted Terms of Service document that you reviewed and signed. I'm sorry this wasn't made clear to you and if you have questions or would like to review your Terms, please let Support know. As we are a US-based company, our listed prices are in USD, however, you are processing your registration payments in CAD. The ability to charge in multiple currencies is a unique feature of Regpack! I am glad to hear your feedback that Regpack did what it was intended to: allow for mass registration and payment collection. It sounds like Regpack is able to provide class attendance lists, sends payment invoice emails and reporting as well. You are able to use Regpack for your staff, including using our e-signature widget to have staff sign contracts and our upload tool so they can upload documents. We are happy to work with you to make your registration easy and seamless! Thanks for your feedback! SI Steve I. VP Operations Non-Profit Organization Management Used the software for: 6-12 months ### "MTI Review" August 23, 2023 4.0 The overall experience has been very good. From initial "fit" conversations with \[sensitive content hidden\] to final details with \[sensitive content hidden\] to the implementation process with \[sensitive content hidden\], we have been pleased. While there have been some bumps, the customer service we have experienced in rectifying/understanding the issues has been good. Pros Customization, Reporting, Ease of implementation Cons The conditional logic is excellent but there are still some responses we'd like to see more adjustment in. QBO integration time-line.More flexibility in reporting.Increased customization in payment process. (auto-pay as an option, some of the verbiage, soften secure-payment messaging) Review Source PB Padmaja B. Director of Information Technology Education Management Used the software for: 2+ years ### "Regpack use for Event / Transportation Registration. " November 5, 2021 4.0 I should thank the account manager who was helpful in guiding us to approach the customer service for some of the technical issues. Certain issues were resolved by her immediately. Overall it's a good experience with Regpack. Pros The product is easy to use. The online customer service responds within 24 hours. Account manager is transparent about the product features and honest about the services offered by Regpack. The parents are not required to fill up their profile page every year. In this way, the parents can directly access the registration page after checking the profile page. Cons Refund payment procedure can be made easy for the accounts payable executive. Report writing can be more flexible. Review Source Response from Regpack November 9, 2021 Thanks for your feedback Padmaja! Glad your experience with Regpack has been easy and you've enjoyed our customer support and our Account Management team. VR Verified Reviewer Marketing and Partner Channel Coordinator Computer Software Used the software for: 1-2 years ### "Budget friendly but lacks in other areas" August 23, 2018 3.0 We are using the software for our annual conference registration and it has been a process to learn the system. It might be easier if they had good support. Pros The cost was what made us choose this software. The functionality works, but you really do get what you pay for, which is not much. Cons It is not very end user friendly. You have to create VERY detailed instructions for others to register within the software. Their credit card fees are ridiculous and they have awful customer service. No way to call in to physically talk to someone. They communicate via email and take about a day to reply which is not convenient when you have people trying to create their profiles. Review Source Response from Regpack September 4, 2018 I'm sorry to hear you aren't satisfied with Regpack. We'd love the opportunity to discuss your experience more. I want to address a few points: 1. Our Project Managers build out every client system to ensure it is easy for end users to complete, as well as for you to manage. Our conditional logic works to make sure every applicant flows smoothly as well. 2. Currently our support is via email with scheduled phone calls as needed. This model of support works in a few ways. Most issues can be resolved via email. We also respond to time sensitive emails quickly. We schedule calls as this allows for our support team to review your account thoroughly and be able to provide the best support. Every system is unique and complex, and we want to ensure we can provide the best support to you. Again, I would love if you would reach out and allow our Client Success team to work with you on understanding some of these pain points and seeing what we can do to alleviate them. JM Jessica M. Client Services Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great Starting Point for a New Program" June 17, 2016 4.0 Overall, I have been very happy with my experiences with Regpack. The individuals who have assisted us from our initial inquiry, all the way through getting our specific forms set up have all been professional, quick to respond, and willing to work with us to the best of their abilities. My only drawback to this review is the functionality of the software is somewhat limited. I feel we were a little mislead on the capabilities the program had when we were discussing what we needed with our rep from Regpack. There have been a few moments where I set the system up the way I felt it would best meet OUR needs as a company and was told that I "couldn't" do it that way (not that the system didn't allow for it, but REGPACK as a company wouldn't allow it to be set up that way or that I couldn't do it as an administrator, that someone at Regpack would have to set it up for me). That was a little frustrating, particularly when it is something simple that I can handle doing, and am forced to email/call and wait for a response. This could potentially become a bigger issue as we go public and need to make adjustments. I will say that the individuals who helped us get our forms set up and the system programmed the way we wanted it did their very best to give us what we needed, despite the limits set forth by various issues. We are still concerned with the real-life application of our system, but for what we paid, I think we are getting a VERY good starting point. Time will tell whether or not this is a sustainable system for us, or if we will need to go to another company that can do more custom work (which will, of course, be far more expensive) Lastly - I want to say thank you to Max, Nicole and Andrew for all their help. They put up with endless questions, multiple conference calls, emails from us at crazy hours thanks to our time difference, and have taken it all in stride. I appreciate everything they have done to help us launch this program and look forward to our next endeavor (which we will be starting shortly!) Pros I think the software is incredibly user friendly. From the back-end, I was able to figure out how to set up almost everything I needed. It is allowing us to pilot an online program for applications, which is huge for our Foundation. I can't say enough good about the bang for the buck here. :) Cons There are frequently freezes/glitches when working from both the front and back ends, which results in having to refresh the page. Frustrating for me, but workable. I am concerned with how this might deter folks coming in to use our system, but time will tell. I definitely am unhappy with some of the inflexibility the system has with regard to editing wording, etc. However, I have been told these are things that may be fixed in the future. Review Source SS Sharon S. Associate Director of Summer Enrollment Education Management Used the software for: 1-2 years ### "Great for adult and group registration " July 31, 2023 5.0 This system has been a lifesaver. Our adult students were getting frustrated using a registration system that was designed to register kids and teens. This allows them to sign themselves up as campers. Its easy to use, clean and allows them to sign up at anytime online. Pros Easy to use, customizable, and adaptable to our needs. Cons Haven't found anything that stands out. Switched from [Campminder](https://www.capterra.com/p/79177/CampMinder/) It was not designed for adult and group registration. They are developing an adult module but after years of using this system it's still in the beta for the adult module. We still use and love campminder for our under 18 programs. Review Source JN Jessica N. Program Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "RegPack is great for a busy healthcare centre! " March 7, 2022 5.0 Pros The customer support is truly amazing. It was so helpful to have a project manager and support team assist in setting up our program registration. They checked in regularly until we successfully launched and helped us make tweaks along the way. It is also really neat how integrated the RegPack system looks in on our company website. You would never know an entirely separate system was used. Lastly, once you get the hang of setting up new programs, the process is quite easy and their self-help resources have a ton of information to help when needed. Cons I think the only con would be, since our programs are all free to participants, we do not have a formal way to ensure clients fill out all the registration information. Review Source Response from Regpack March 15, 2022 Jessica - so great to hear that we can support your program registrations at your healthcare centre! Seamless integration is what we specialize in and glad to hear your experience with both our hands on onboarding team AND our self-help videos, articles, and resource library are of great help to you! SB Sarah B. Owner/Director Education Management Used the software for: Less than 6 months ### "Best program out of the 3 I've worked with" September 13, 2022 5.0 I love it! The staff is fantastic, the system is user friendly and the families have had minimal issues with the new system. Pros The software is very intuitive and easy for a computer dummy, like my self, to figure out Cons This is very minor but there are a few features that I wish the system had, such as an option to choose how payments are shown. More nit picky issues than fundamental issues. Alternatives considered [BackPac](https://www.capterra.com/p/233680/BackPac/) Reason for choosing Regpack The responsiveness of the inquiry and the attentive responsive to my initial questions. Switched from [ProClass](https://www.capterra.com/p/115868/ProClass/) The first person that created our registration did a fantastic job but no one else could manage it but him. It became a dangerous situation for a small business to depend on one person. The second system I tried was the least intuitive thing I think I have ever used on a computer. Everything took a very long time to do and families kept getting kicked off the system and then were unable to log back in. A true nightmare. Review Source Response from Regpack September 20, 2022 Sarah - so glad we were able to provide a tool that you and your team, and your families, can use easily! MM Matthew M. Manager of Data Services Non-Profit Organization Management Used the software for: Less than 6 months ### "Regpack's flexibility is what our organization needed" December 22, 2021 4.0 Overall, I'm happy with my experience with Regpack. The ability to customize our registration forms has enabled my team to collect data without duplicating effort and with confidence in the data's accuracy. Our time and stress spent administering events has reduced drastically as a result. Pros I most appreciate Regpack's customizability in its registration. Our organization can easily set up forms and products that meet often-changing needs. Also, Regpack can collect data from international event participants, which is essential for us as a global organization. Cons We have received feedback from users that Regpack is challenging or confusing to use. An ineffective GUI causes this problem and will continue to do so until Regpack improves it. By updating the software to meet the standard set by more popular events platforms, Regpack will improve ease-of-use. Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Eventbrite did not provide the flexibility we needed, nor did it provide the international capabilities we needed. Review Source Response from Regpack January 7, 2022 Great to hear, Matthew, that you and your team can get the data you need from clients and increase productivity for your global business! It's a pleasure working with you. MP Marlene P. Programs and Events Coordinator Education Management Used the software for: 6-12 months ### "Regpack Review" February 15, 2023 4.0 Overall, Regpack has been good for building out products and I'm sure some hiccups we faced along the way were user errors. It was great to have a prompt and knowledgable support team to help. Pros The ability to create products for each aspect of our summer camps is helpful in allowing us to pair up items that need to be charged, such as tuition and fees, as well as allowing students to add in optional products, like housing. I love how quick and helpful the Support team was with helping along the way. Cons There were a few bugs along the way that slowed me down a bit along the way. Little quirks that seemed to clear out upon frequent 'refreshings' of my browser. Review Source Response from Regpack March 2, 2023 Awesome to read that you can increase revenue through add-ons and optional products during the camp registration process! AT Amber T. Camp Accountant Non-Profit Organization Management Used the software for: 1-2 years ### "Lots of functionality but missing some key features." April 15, 2019 3.0 I honestly have to say my experience with RegPack has been neutral. There is a lot of functionality but sometimes a feel like the functionality is not well thought out. I would love to have a card reader or some type of integrations so you can take registration at the door. They also discontinued the group pay option without letting us know. I am not sure how other camps are handling this but we have multiple kids from a family come to camp and the parents have to pay in 2-3 transactions depending on how many kids they send. We have a lot of users commenting that this is not a good user experience especially because they had group pay and now they don't. RegPack has given a canned response of why it messes up their system and thats why they discontinued it but thats it. Overall I have to say I am a neutral on Regpack. it does its job but sometimes I feel like it could be better and they could offer a better customer experience. Pros This software system has a lot of features to choose from. You have lots of options and triggers that you can use on your forms and products. You have reports and email communications right inside the UI. They send out newsletters. Cons No card reader integrations. No group pay option. They remove functionality without notifying you. Customer support is chat only, if you want to speak in person it takes multiple escalations to get a live person. This makes it really hard when the system is down or not working. UI could be more intuitive, an example is you can't link to their system inside the facebook app on your phone. The form droplist/options will not work and making it so users can't register from facebook on their phone. Review Source Response from Regpack April 18, 2019 Hi Amber, It seems as though Regpack does quite a lot for you and your Camp! It's great to hear the reporting, triggers, email features and forms allow you to successfully register families online and manage your payments. While our group pay option was removed recently due to errors it was causing in the system, this does not limit the ability for families to pay for their children online easily within the system. Our goal is to provide payment options that work seamlessly and we made the choice to rebuild Group Pay so it will function as intended without compromising payment functionality overall in the system. As a note on the Facebook browser. this is an internal FB product that is meant to show pictures and other media content. Many external websites don't function as intended. You should definitely reach out to Facebook for other alternatives that would work to promote your Registration link. Please reach out to Client Success if you'd like to discuss your issues further. Brad H. Director Of Operations Events Services Used the software for: Less than 6 months ### "Big improvement over our old system" January 8, 2019 4.0 Pros What took me away from my old system and originally attracted me to RegPack is the appearance and registration experience for the end user. It's much more attractive and intuitive than my old system was. This alone makes for a more professional looking event. It's also much more powerful. I love the "triggers," which let you do so many things once you realize how they work. Using "tokens" to customize emails with specific registrant data has also been especially helpful. Support is good--as long as you can wait 24 to 48 hours for an answer. This was an adjustment for me, but now that I have got things down well it's not that big of a deal. Cons The credit card rates are extremely high--probably the highest you'll find. This was a big turn off for me, especially since I had negotiated very good rates with my old provider. In the end though, I was able to justify this somewhat with some savings I made elsewhere. Financial reporting is much more complicated than with my old system. I am required to have very detailed reports that reconcile with the bank deposit and to get what I need, I have to Frankenstein a report from both RegPack and their credit card provider. It's very time consuming relative to my old system. I've been told they are working to include more customization though. Review Source Response from Regpack January 9, 2019 Brad, it's great that Regpack is an improvement for you, especially with the end user experience and using triggers to really customize that experience for your clients. One great thing about Regpack is that we embed on your website and provide a really unique flow. This really gives a professional point of entry to your business that helps you succeed! JH Jamila H. Program Operations Manager Education Management Used the software for: Less than 6 months ### "Effective and helps if you are tech savy" January 7, 2022 4.0 Using Regpack has been an interesting experience. Initially the first semester was the most challenging to set up classes and the link. However, using it for the second semester has been better given the fact that we have experience using the website. Pros \- Easy to copy projects and products - Customizable when setting up reports and email - Easy to edit products with classes description, quota and specifications - Easy to make back end changes for users or create a family Cons \- It's not completely user friendly if you are not tech savy - There should be more customizations with projects - Export to pdf or regular excel not google sheet - Unable to export collective images from the registration form, instead you have to go through each student Reason for choosing Regpack n/a Review Source Response from Regpack January 19, 2022 Thanks for the great feedback Jamila! Regarding exporting, you can totally export to a regular excel sheet, as well as google sheets! CB Charlie B. Director Recreational Facilities and Services Used the software for: 2+ years ### "Regpack Review" February 1, 2019 4.0 Like I said, the waitlist feature is the main distinguishing factor from any other software. I also enjoy being able to see previous years' "projects" for recruiting purposes. Pros The reason we chose regpack vs. other software is because of the waitlist function. It allows us to approve or waitlist applicants manually, which is really helpful because building our waitlist is more of an art than a science (IE the number of boys vs. girls we accept can change based on who registers). Cons We have had some frustration with customer support. For example, we wanted to set-up our health form through regpack rather than families upload a PDF in the hopes that it would be easier for us to print all of them. The first few responses were just someone sending us a link to an online tutorial and it took a while to actually speak with someone face to face. With that said, once we did talk to someone our questions were answered and we're happy with the way the health form turned out. Review Source Response from Regpack February 6, 2019 Charlie, glad that the waitlist function works so well for your organization! It's always fun to hear how different organizations use one single feature in a customized way that works exactly for their needs! That's the beauty of Regpack! I'm glad you found a solution to your health forms in Regpack as well. Regpack is perfect for creating YOUR process in the system. Apologies for the initial responses that didn't meet your needs. We work hard to ensure all projects are set up as best as possible, including a project manager who knows your field and builds out your first project for you. The Support team is always available to answer your questions until you find a solution that meets your needs! MR Morley R. Director Sports Used the software for: 1-2 years ### "Administration ease; poor support communication" November 10, 2021 5.0 GREAT, love everything, just wish support communication was available over the phone. Pros I love how easy any/all administrator tasks are. I can see all the info I need within seconds. I love the reports and product layouts and can easily edit customers' profiles Cons I CAN'T COMMUNICATE WITH SUPPORT. The only communication available is via email and it is not very efficient. I would LOVE to be able to talk to support via phone when urgent issues need to be resolved. Review Source Response from Regpack November 17, 2021 Thanks Morley! So great to hear how Regpack helps make your admin tasks easier and more transparent, including managing your client profiles. Our Support team is email based since all of our clients have the system setup in their own unique ways and requires time to dive directly into your system in order to understand your setup and needs, and then provide the best feedback. That being said, our average response time is 2-4 hours so we're always getting back to our valued clients ASAP! ND Nancy D. Special Asst to the Board Recreational Facilities and Services Used the software for: 2+ years ### "We are a swim club with a very complicated rate structure, and RP has been pretty responsive. " January 8, 2018 4.0 Our members get to register online, which some of them prefer to filling out a paper form. (Our swim club has a limited membership, so we do not need it to handle volume or for marketing.) Pros Affordable. Their programmers have worked with us on necessary customization. We are a seasonal business, so are just starting to look at next season, and see that there are lots of improvements, but we have not tried them yet. Cons Because we have different kinds of memberships and extra services, it has been a challenge to program and sometimes it has taken several tries/tests to get things to work smoothly. Also, their constant improvements sometimes get ahead of us (seasonal users), so we have to re-learn how to handle something that is changed. We have had some problems getting the kind of reports we need, but that may be more our lack of training/understanding. When the funds are conveyed, their reports (but not the actual deposits) with the details have sometimes taken an extra day or two, and the format (which may come from their card processor, not RP) could could be better. (As seasonal users, our frequency of use, the question below, varies...several times a week during our peak registration time, then very little the rest of the time.) Review Source Response from Regpack January 19, 2018 Nancy, we're glad to hear that Regpack can handle your complicated payment structure. Regpack started out as our CEO's PH.D. thesis that looked at data networks and their connections. This has formed the basis of Regpack being able to create pretty much any logic needed by our clients, in your case, a rate structure that serves your exact needs. For your system specifically, autobilling plays a huge roll in ensuring every registrant type is charged appropriately as well as paying on a variety of schedules and payment plans. Most registration software options on the market cannot provide such comprehensive and robust functionality. We are glad to have you back for your 3rd season with us in 2018! CW Cody W. CEO Events Services Used the software for: 6-12 months ### "If you like good customer service, this isn't your program" February 13, 2019 3.0 The customer service is truly the worst customer service I have ever encountered as a business owner. The "receptionist" has zero answers to questions, can't connect you to a real person, and tells you to email them. When you email them, they don't understand the problem and instead of trying to figure it out, they give you a broad response that doesn't solve your problem. I do not recommend this company under any circumstance. Pros I liked the capability to run various reports. Cons The company absolutely refuses to speak with you over the phone after you make a payment with them. We've had multiple issues with the program they set up for us and every time we email them, it takes days to get a response. Nobody will speak to you over the phone even when the issue is 100% the company's fault. Instead they send you videos and choose to ignore the problem you have. We have lost thousands of dollars as a company because of their lack of customer service. Review Source Response from Regpack February 15, 2019 Hi Cody, After taking a look at your account, it seems as though during your build process with your Project Manager, your team chose to make changes to your project and go against our best practice advice. We sent many videos back and forth to explain how your system worked, provided live 1:1 training, and made requested changes to your project at your request, despite our advice that there is a better way to do it. Regarding our support, we provide scheduled phone call support as well as unlimited email support. We schedule calls since all projects are unique and it gives our Support team time to prepare for the call and ensure we understand your system. Email support can take longer when a client does not provide enough information to understand the problem, and has to ask follow up questions. I see that today you created another Regpack project. I hope that with the expert advice from our Operations team, you will see how amazing Regpack can work for your organization. RP Rachael P. President Primary/Secondary Education Used the software for: Less than 6 months ### "Rough start, smooth operation" March 1, 2024 4.0 Frustrating at first during set up but once it got going, it runs great and parent feedback is very positive overall. Pros It's totally customizable which was necessary for our program Cons Set up was full of bugs and required a LOT of work to make it functional. Data entry is cumbersome with a LOT of clicks and no bulk editing for our setup. Alternatives considered [ProClass](https://www.capterra.com/p/115868/ProClass/)[Playground](https://www.capterra.com/p/220200/Playground/)[FACTS](https://www.capterra.com/p/148464/FACTS/) Switched from [CourseStorm](https://www.capterra.com/p/159668/CourseStorm/) Needed automatic billing and more robust registration options Review Source NC Nancy C. Associate Executive Director Performing Arts Used the software for: 2+ years ### "Regpack Review" June 8, 2024 4.0 Overall this system works for our programs. We have a very complex set of needs and for the most part Regpack meets those needs Pros We have a very complex registration with multiple programs and options. Regpack allows us to keep everything organized for our patrons. It also handles the payments for all our programs with automated billing. Cons Our setup is very complex and we do run into technical glitches. Review Source RS Rachel S. Program Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Makes my job easier! " June 23, 2020 5.0 Overall, we LOVE Regpack and have nicknamed it Reggie in our office! It cuts my admin time by about 30% in managing our program, and as I discover more features and learn how to better utilize all it has to offer I would guess that percentage would increase. The online videos and training are helpful and if you have time to watch them, I definitely would. If we need a new "project" I would likely have the RegPack team build it to save time and ensure its done right. Once it's set up it easy to edit and update (or copy, if you want a duplicate). Pros I love how easy it is to sort, and set statuses for all users across the platform. We do a phased application cycle and its important to track where people are in the process. The status feature lets us do that. Then you can trigger custom emails once the form is complete, or annual send emails as needed from the system. I also love the report building, and the ability to export the whole application, including uploaded documents in ONE STEP. I love a lot of things, so it's hard to say what I love the "most." Cons I feel like it can be slightly confusing the build out a new form from scratch and get the flow/triggers the way you intend them. With that said, RegPack will build it for you for a very reasonable price. The other thing is that I have not had awesome luck with the response from their support team (long reply times, or no reply). Reason for choosing Regpack My other option was a WordPress form and then tracking everything by hand in excel. Booooo. Can you even call that an alternative? Review Source Response from Regpack July 2, 2020 Rachel, so great to hear this feedback and how much Regpack is helping to manage your processes more efficiently as well as allowing you to customize your workflow to match your unique needs. Regpack really shines when it comes to managing a multi step process, and it sounds like you are using our status tool along with other functions to ensure applicants move through the process in a way that is easy for you to manage. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.