# Page 3 | Regpack Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Regpack the right Registration solution for you? Explore 364 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/124427/Regpack/reviews

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Regpack

4.4 (364)

[View alternatives](https://www.capterra.com/p/124427/Regpack/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated June 3rd, 2026

# Page 3 - Reviews of Regpack

## Showing most helpful reviews

Showing 51-75 of 364 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JW

Jennifer W.  
Owner  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Two years of headaches"

March 5, 2020

1.0

Not happy - the customer service and technical support became non-existent. When I had major issues that needed addressing, I would ask to speak with someone by phone, only to be told they will only deal with me via email. Customer service sucks.

Pros

The sales team set up the software - as soon as that was done, customer service and technical support became impossible.

Cons

Regpack Software is not at all user-friendly. Both the backend and frontend were overly complicated.

Reason for choosing Regpack

Sales team was good at selling the product upfront, but as soon as they got my money, support became overly complicated and non-existent. I would try to call and get sent to an outsourced customer service person who couldn't help me and would just say, send an email.

Review Source

Response from Regpack

March 11, 2020

Jennifer, we're sorry to hear this was your experience with our team. Our support is mainly email focused with scheduled phone calls in addition. We provide extensive 1:1 training with our Training team before projects go live, in addition to our Project Manager build service, which builds out completely your project in Regpack to save you time and effort. Our tool is built with user friendliness in mind, including a back end interface to streamline day to day tasks and a front end experience that can be customized to flow well for your clients. Sounds like in the end we weren't a good fit for what you needed and we wish you the best moving forward.

SW

Shawn W.  
Director of Operations  
Religious Institutions  
Used the software for: 1-2 years

### "Excellent for our use case"

June 7, 2021

5.0

Very good. This product essentially streamlined our online registration process from several days to minutes.

Pros

It is very easy to use, provides a simple method for interacting with applicants, and enables us to report real-time statistics on who is coming to our training and where they are in the process.

Cons

I am challenged by the filtering as I expect to see certain results that for some reason do not show up.

Review Source

Response from Regpack

June 15, 2021

Shawn, glad to hear that Regpack saved you time and provides greater insights to your team!

ER

Erin R.  
Executive Director  
Music  
Used the software for: Less than 6 months

### "The best decision I made this year "

May 10, 2019

5.0

It has been great working with Regpack. Our registration numbers are up this year, thanks in part to the ability to offer auto-payment plans. I would absolutely choose Regpack again.

Pros

Working with Regpack has saved me time and money! I really appreciated that I could send a copy of last year's forms (from another system) to the developer to create a draft system in Regpack. I like the ease of personalizing registrations by adding comments or awarding a scholarship. The ability to send and track emails within the system is fantastic. That function alone has saved me from hiring additional admin help. The filtering system is also helpful, as we have multiple instruments and type of registrations (teachers, students, parents). Another thing that has been really useful is the ability to see and modify a user's registration after it is submitted. I also like being able to work on multiple unrelated projects for different teams.

Cons

Because it is so powerful, it takes a while to learn the ins and outs. I'm sure there are functions and capabilities that I am not using because I haven't discovered them yet. It has been frustrating at times to not find what I'm looking for in the help pages and have to send an email and wait for a reply. I appreciate that the auto-reply has an option where you can let them know if it's an urgent need. The help desk has always replied within the promised time frame with what I need.

Review Source

Response from Regpack

May 16, 2019

Erin, high praise, thank you! It's wonderful to know that Regpack has been a good business decision for your organization. We love to hear that our clients can spend more time on tasks besides managing registration and payments, since Regapck makes this just work! Even better is knowing that using a business tool like Regpack can help increase your enrollment, as well as getting paid when you need to.

EG

Eric G.  
VP, Marketing  
Environmental Services  
Used the software for: 6-12 months

### "I recommend Regpack"

November 8, 2021

5.0

Overall, it is great. Just be patient with the build process and email templates/triggers.

Pros

The pricing is very competitive. Customer service is phenomenal. They help convey the message with customized videos for your ticket.

Cons

The learning curve was a little difficult to learn the platform. However, once you get your feet wet, the learning process gets easier.

Reason for choosing Regpack

Pricing and better fit for what we do. Specifically, the deciding factor was group registration. We often have supervisors register their employees so being able to register all employees at once was important for us.

Review Source

Response from Regpack

November 12, 2021

Eric, so great to hear that you are loving Regpack and the support we provide! We know how important registering people according to YOUR process is, so that's why we've built Regpack to support the unique needs of our clients. We're grateful for your partnership!

NW

Nic W.  
Owner  
Sports  
Used the software for: 2+ years

### "Flexible Registration Software"

October 29, 2022

5.0

Pros

Our programs require a lot of paperwork and info and regpack gives us the freedom to design what we need and more options than any company we talked to and the pricing is reasonable.

Cons

Can occasionally be slow to load and this is both a pro and con but the security is pretty good so it can log you out often and require additional security codes to log in.

Switched from

[CampDoc](https://www.capterra.com/p/119061/CampDoc-com/)

needed more custom options

Review Source

Response from Regpack

November 10, 2022

Nic - the beauty of Regpack is exactly what you described: the flexibility to build out your processes your way, not ours. Glad you are enjoying that!

hW

hester W.  
Director of Film and Media  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "First Time User"

July 14, 2022

3.0

It was okay. I definitely could've spent more time learning it, but it didn't feel too user friendly so I am sure there is a lot I could do if I understood it a bit more. I know there are a lot of video tutorials, but its hard for me to learn that way, so I may just need someone to teach me a bit more before next years camp.

Pros

I like that all the info is saved in one place and that I can email all users together.

Cons

It was hard to navigate to find where everything is and to see who had completed the process. I couldn't always tell who was on my final camp list. Also I wish i could send emails more easily to people and there were a lot of people who didn't get the emails and I wasn't aware of it.

Review Source

Response from Regpack

July 16, 2022

Hester - sounds like you can really benefit from a 1:1 Training session, something we offer all clients. Happy to reach out and connect you with this resource. Your success using Regpack is our #1 priority!

MB

Mark B.  
Director of Operations  
Hospitality  
Used the software for: Less than 6 months

### "Wildly useful, flexible and comprehensive registration tool!"

January 29, 2022

5.0

All-in-all, extremely good. They make remote support work very well. The support team is both responsive and extremely knowledgeable of the product.

Pros

The flexibility of the registration form builder which met the needs of my most complicated programs.

Cons

I would have LOVED if I could have integrated my existing payment platform rather than wait for and accept the rates of a new processor.

Reason for choosing Regpack

I don't remember the names of the 10-15 products I sampled, but not one offered the flexibility of Regpack.

Switched from

[Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)

Not one of these platform met all the needs of our registration processes.

Review Source

Response from Regpack

March 15, 2022

Mark - so great to hear that you're enjoying our support and we're able to tick the boxes of your needs in ways other software options could not. This is where Regpack is perfect for organizations with unique processes and specific needs. We cater to it all! I hope now that you're well into your registration season, you're appreciating the functionality of the integrated payments for easier reporting, and the automation for closing balances it provides so you can focus on your programs and we focus on bringing in revenue for you. We're always here if you need help!

Tami B.  
Owner and Principal  
  
Used the software for: Less than 6 months

### "Flexible system that can be used for much more than just registering users"

May 8, 2018

5.0

Pros

Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

Cons

Would like it to do the following: 1. Enable triggers to change a user's status 2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email. 3. Ability to sort statuses. 4. Ability to have payment plans for paying that aren't forced (auto-bill). 5. Ability for an admin to login as a user to see what's happening in their account. 6. Make editing of an existing filter work better (it typically erases it and you have to start over). 7. Make it easier to unassign users from an asst. admin in bulk.

Review Source

Response from Regpack

May 15, 2018

Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought. Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.

KG

Kristin G.  
Senior Communications Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Regpack Worked For Us"

January 4, 2020

5.0

Overall, our experience was great and we would use Regpack in the future.

Pros

We liked using Regpack for our events. It was easy to set up and you could clone events to make it even easier to set up the next one. You could manage multiple events at once. If I ever had a question, Regpack had FAQs to reference or I could submit my question and someone got back to me within 24-48 hours. The customer service was great!

Cons

This may have been the plan that we were using, but we could only have one admin. This made the processes siloed when having to make updates to our forms.

Alternatives considered

[Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Reason for choosing Regpack

The pricing was right and Regpack offered what we needed.

Review Source

Response from Regpack

January 7, 2020

Kristin- so great to hear that you could manage all of your events in one place seamlessly. For the future, note that it's possible to add as many admins to your account as you need, including free assistant and view only admins to control permissions and access. We try to make it easy to ensure your team can work together efficiently and access the data they need!

BC

Brian C.  
Manager  
Education Management  
Used the software for: 1-2 years

### "Extremely disappointed by features, buggy UI, poor support"

February 28, 2021

3.0

I feel like they sold us an incomplete product that had much room for improvement. Unfortunately we did not have time to wait around for these improvements so we switched to another platform.

Pros

Not much. Regpack is cheaper than other registration solutions though.

Cons

Refunds >60 days must be requested manually with their support team. We had a lot of problems with our users running our registration form on Safari. Had some security issues where our admins could log into each others account through copy pasting of the backend URLs- I think this was resolved. Their integrated payments partner BlueSnap doesn't have the best admin dashboard and transaction data is not updated real time like how it would be with other payment merchants like Stripe or Paypal.

Review Source

Response from Regpack

March 3, 2021

Hi Brian, thanks for your feedback. I'm sorry you felt like Regpack didn't completely meet your needs. Regarding refunds, 60+ day refund requests are almost always handled by the processor directly. It is standard practice in the industry for a payment gateway to question a refund more than 60 days out. Payment data both in Regpack payment reports and in the BlueSnap dashboard are updated in real-time, including refunds, capturing of payments, and payment authorizations. We're happy to look into this further if you can provide examples. Lastly, regarding Safari, the issues you describe are issues with the Safari browser itself, and not Regpack. These issues do not come up in any other browser, so the system is working as intended. Our Support, Project Management, and Client Success teams work hard to provide the best experience for our clients to ensure you can build your system, go live, and manage clients and payments productively. We're sorry this wasn't your experience of Regpack.

KF

Kim F.  
Director of Operations  
Legal Services  
Used the software for: Less than 6 months

### "Not sure what exactly we paid for"

July 22, 2019

1.0

This is NOT a product I would recommend. After discussing with our web designer, he indicated he had never worked with a registration process that​ is so complicated. Had we not already invested in Regpacks, we would have taken his advice and gone a much more user-friendly route.

Pros

None come to mind. I am not sure after walking through the process what the advantages are to much simpler products offered.

Cons

Nearly impossible to get ahold of support. Configuring a project​ is much more complicated than lead to believe. I have never called and spoken with someone, rather only a message is taken with someone advising you that your call will be returned in 1-2 days. Meanwhile, if you are in need of launching your project in a timely manner, how can you possibly do so when you can never speak to someone. Basically, a 5-10 minute resolve to your issue can instead take days.

Review Source

Response from Regpack

July 30, 2019

Hi Kim, I'm sorry to hear this has been your experience with Regpack. After reviewing your account, it seems as though your Project Manager was in constant communication with you during your build process, including scheduling multiple phone calls to ensure your project was built according to your needs and a final call to walk through your system before going live. We also did everything on our end to ensure you went live on your timeline. Regarding our Support, we are email based however calls are scheduled when needed. Due to the complex builds of each client, we schedule calls so our team has time to review your system to offer the most productive feedback. Additionally, when a project is live, we like to ensure changes will not negatively affect your data and the experience of your users. Lastly, we offered the option for a 1:1 Q&A session with our team, which was scheduled for June 26, however you did not attend nor did you respond to our email with the option to reschedule.

Brian M.  
Executiv Director  
  
Used the software for: 2+ years

### "Been using RegPack for the past 3 years. It's an excellent product and service has been A1."

January 9, 2018

5.0

Registration for our event is easier and more reliable.

Pros

The support team is excellent in helping us set up our projects. They delivered a product that we can use bilingually too. The user rates are very reasonable.

Cons

I would love the elimination of credit card fees but I probably want to live in a perfect world too. Very satisfied.

Review Source

Response from Regpack

February 9, 2018

Brian, we'd love to live in a perfect world as well! Glad to hear that the Support you've received from Regpack has been top notch and you are using our powerful registration system at a reasonable rate! We are glad to have you in the Regpack family for 3 year and counting!

MB

Michaela B.  
Kinderclub Director  
Education Management  
Used the software for: Less than 6 months

### "Regpack is easy to use!"

July 10, 2023

5.0

So far it has been great. My school has just started using Regpack and the feedback so far is great!

Pros

It is great having the projext manager to help set your sessions.Customer Service is fast in responding, nice and helpful

Cons

As an admin it is more watching videos to learn the system. Other companies have training sessions to over everything.

Reason for choosing Regpack

Regpack has everything we need and we can alter the product to our linking.

Review Source

MM

Marshall M.  
Tech  
Education Management  
Used the software for: Less than 6 months

### "Flexible registration system for simple or complex needs"

March 23, 2018

5.0

Streamlined our registration process, much simpler user interface and payments system when compared to our previous registration tool.

Pros

Regpack is perfect for organizations that need to have family registrations, with the ability to collect information from parent(s) and children. Almost everything can be customized to specific processes, and the conditional logic is easy to set up and manage. The tight integration with the payments system allows easy handling of refunds, and reporting it possible on just about anything. It makes creating custom fields, and then filtering and reporting based on the data a breeze.

Cons

Currently they do not have the ability either from support or the system to combine profiles if a parent accidentally creates multiple profiles. A countdown timer for cart reservations is not available. Waitlist management is a little cumbersome, and if someone drops out of a course (making one spot open) whoever gets to it next gets that spot, instead of going to a waitlist person (or just adding the next registrant to the end of the waitlist). This results in awkward conversations with parents who are on the waitlist if they find out their friend made it into the course after it was waitlisted. Customer support is usually helpful, but they are only available by email, with a 24-48 hour SLA. This means complex support requests can take up to a week to resolve while waiting for the back and forth to occur. Many of these cons are being fairly picky, but if they are addressed in meaningful ways, would take this product to the next level.

Review Source

Response from Regpack

March 27, 2018

Hi Marshall, thanks for much for this great feedback! It's great to hear the flexibility of the system helps you to manage your registration process and that reporting on both payments and your data is exactly what you need! Thank you as well for those feature suggestions! Most of our new development comes from feedback from our valuable clients, as we know you know best on how to make the system next level.

VR

Verified Reviewer  
developer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Mind-blowingly comprehensive registration platform!"

December 23, 2022

5.0

Pros

Regpacks is a great platform! It has all the features you could ever need in one place. The registration process is seamless and easy to use. I'm not sure how they do it, but they have got everything covered, from the basics to more complex features. It has everything that I need to run my event - from registration to payments, to marketing, and even a full-blown app! It's mind-blowingly comprehensive and I highly recommend it. I would highly recommend this product to anyone who needs a registration platform!

Cons

It's hard to access information for more than one person at a time

Review Source

Response from Regpack

December 27, 2022

Always great to hear that our platform meets all your needs!

CH

Christine H.  
Enrollment Coordinator  
Education Management  
Used the software for: 1-2 years

### "First Time as Administrator with NO programming experience"

January 18, 2023

4.0

Overall it is a program that I will continue in the future. I appreciate that they are consistently updating it and offer tutorials to walk you through the new features.

Pros

Regpack is very easy to navigate for some with no computer programming experience. The customer service is very helpful and even had a zoom call with me to walk me through the process.

Cons

Reports are not the easiest to pull up.

Reason for choosing Regpack

Price

Review Source

Response from Regpack

January 23, 2023

So happy to hear, Christine, that you had an easy time learning the system and that our team was helpful in supporting you! If you have any questions about reporting, including help building out any custom reports, please let our Support team know!

CS

Caitlin S.  
Director of Operations  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Quick and easy registration software"

May 12, 2021

5.0

\[SENSITIVE CONTENT HIDDEN\], our sales contact, provided excellent sales support and advice. He took the time to learn about our organization, answer questions and demonstrate the product on more than one occasion. \[SENSITIVE CONTENT HIDDEN\] provided us with flexible pricing options and helped us find a solution that was affordable and appropriate for our registration needs. Will Young, our project manager, took our requirements and set up the initial project. Our feedback and change requests were handled quickly and professionally. From the first meeting with Will to the actual launch of our registration software, took about 10 business days. This is a testament to the support of the RegPacks team and the ease of use of the RegPacks software. We only had one or two support questions after we launched, and they were handled with custom video replies that quickly addressed our particular issue and provided a solution. Overall, we have had a terrific experience with RegPacks.

Pros

The software is easy to customize and manage. It is easy and quick to copy projects without getting additional technical support.

Cons

Some of our logic scenarios were not available yet in the system, but workarounds were provided.

Review Source

Response from Regpack

May 20, 2021

Caitlin, so great hearing how smooth the onboarding proecss was and that you are pleased with our product and support! Client satisfaction is our #1 goal! Glad to have you and Strong Start part of the Regpack family!

LC

Lindsay C.  
Director of Youth Camps  
Education Management  
Used the software for: 1-2 years

### "Youth Camp Programming Review"

December 9, 2022

4.0

Pros

I like that it has a lot of different features throughout the system to try and make it a one stop shop (parent and student forms, payments, program selections).

Cons

I wish RegPack had an option to check student in and out of camps that notifies the families that their students has been checked in and out of the camp. This would be a great safety measure and would be nice that all the data is already in the system so that I did not have to pull reports to put in an excel sheet for check in/out.

Review Source

Response from Regpack

December 27, 2022

Glad to hear that Regpack can be a one stop shop for your tech needs from registration to payments! We have added your suggestion about check in and out notifications, so thank you for this feedback! We are always developing our platform based on the needs of our clients!

CM

Christine M.  
Registrar  
Education Management  
Used the software for: 1-2 years

### "RegPack is helpful and affordable, but could be better."

July 14, 2022

4.0

Overall it is quite useful!

Pros

Registration for many class options, gathering important information, and collecting payments in one system is very helpful!

Cons

Running reports is tricky. Taking attendance in RegPack doesn't work well.

Review Source

Response from Regpack

July 16, 2022

Christine - so happy to hear Regpack allows you to present all of your offerings, and onboard and charge your students all in one system. Our goal is to save you time and ensure you are paid on time!

KK

Krista K.  
Director  
Events Services  
Used the software for: 6-12 months

### "Horrible!"

May 26, 2020

2.0

Horrible, I would never recommend to anyone.

Pros

The only good thing what the ease of setting up the site.

Cons

With their new updates I find it almost impossible to use. The reports look like word docs and something my 9 year old made. They offer an option to upload pictures of our campers but then you can not run a report with the pictures. Not easy to navigate around. So grateful that we did not do more then 1 year. Every time I go to login (on the same person home computer) it sends me a new security code. You can only do refunds within a short window to your customers.

Reason for choosing Regpack

Cost, salesman

Switched from

[Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/)

Ease of having registration right on our website.

Review Source

Response from Regpack

June 10, 2020

So sorry you feel frustrated by our latest update. In addition to the weekly webinars, help center articles and videos, and our Support team - we work hard to make sure that any confusion is mitigated quickly and are always here to answer your questions as they arise. Regarding the security code - we take security at Regpack very seriously. We use a variety of tools and mechanisms to ensure that your data is kept safe and cannot be breached. While it might seem tedious to login with a security code, this is just one of many measures we take to ensure the security of your organization and your family's information. It's always possible to do refunds through the system and with the help of our payments team if necessary. If you have questions about this, please reach out to our Payments team and they will be happy to help!

SH

Susan H.  
Director of International Programs  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Frequent Regpack user"

December 18, 2023

4.0

Pros

Regpack has a great variety of functions that are very helpful for our program registration process - user forms to gather info, bulk emails, reports to see specific info for all participants, etc.

Cons

I've experienced a lot of weird glitches (automatically redirects to pages that it shouldn't, needs refreshing frequently, etc.).

Review Source

Kayla W.  
Communications and Development Coordinator  
  
Used the software for: Less than 6 months

### "Using Regpack has STREAMLINED and REVOLUTIONIZED our summer program registration process. "

May 30, 2018

5.0

Pros

Filtering options, pulling reports, in-software messaging system, professional look-- Regpack has truly changed the way that we register for our summer program. Everything was so simple to use for our parents who are constantly on the go. Everyone at Regpack has been extremely helpful, courteous and professional in each interaction. I could sing Regpack's praises from the mountaintops.

Cons

Email Server issues, lack of personalization/customization in the messaging system-- these are truly the smaller issues that I've had with Regpack. As a communications coordinator, I want our brand to be consistent throughout every platform and communication medium; however, I realize that the messaging system could possibly be built out so that all messages look the absolute best.

Review Source

Response from Regpack

June 5, 2018

Wow, Kayla, so great to hear that Regpack as revolutionized your registration process! With all the free time you have from streamlining your registration process, seems like you deserve some free time up to a beautiful mountain top to singe our praises, and enjoy a nice picnic and the views! Thanks so much for your feedback and being a part of the Regpack family!

MN

Michelle N.  
Extension Educator  
Higher Education  
Used the software for: Less than 6 months

### "RegPack has lots to OFFER!!"

July 11, 2022

5.0

Overall it worked for our event. We had large learning curve at the beginning of the registration, but once it was open and we started figuring out the quirks, we were good.

Pros

Self registration and payment options was the most impactful parts of this system. Also the complexity of this camp allowed for us to on the back side build in features that helps us manage all the youth that are attending/fees.

Cons

We would like to see the photo show up on a report form. We also need to work on set up so that when registering youth have to pick sessions that are not full. We really wish that the collaborators could see balances, that was a big struggle for our case.

Reason for choosing Regpack

All of the versatility of the program and the great sales guy!!

Review Source

Response from Regpack

July 12, 2022

Michelle- so great to hear how allowing your applicants to register and pay on their own made such an impact for you, your team, and your offerings! Our great sales guy hearts you right back!

EK

Eli K.  
Director  
Education Management  
Used the software for: 2+ years

### "I have happily used Regpack on and off for a few years for my summer day camp. "

January 14, 2018

5.0

Helped us stay organized and create a smooth registration process for our customers.

Pros

I have happily used Regpack on and off for a few years for my summer day camp. Each summer I use it the features have been updated. Parents have been happy with the smooth process and I can easily find any information that I need. By seeting the filters I can see how many kids are in camp on a given week, I can view by age, gender, and pretty much any detail that I have collected data on. This allows me to stay organized and plan more effectively.

Cons

I wish that it synced with Google sheets so that I could share more easily with staff members. Currently, I would need to download any lists I create first. Its not a big deal... just an extra step that I'd love to see taken out in the future.

Review Source

Response from Regpack

January 17, 2018

Thanks for this great review Eli! We take the needs of our clients very seriously, so our constant feature updates (722 updates in 2017 alone!) is our way to ensuring our clients have the tools they need to make registration easy. There is a reason we say Regpack is a "family friendly" registration software. Allowing parents to register their child or multiple children easily is just one way we make camp registration more streamlined and easier for everyone. I'm glad you've found value with our filtering functionality. This is such a great way to find the exact data you are looking for, creating reporting for your entire camp and plan out your activities, counselor assignments and bunks for your sessions.

VR

Verified Reviewer  
Scientist - Lab Manager  
Biotechnology  
Used the software for: Less than 6 months

### "Very good software registration for a 200 people event "

October 2, 2018

4.0

Ideal, convenient, affordable

Pros

The fact that we had a project manager from the very beginning to set up the structure for our registration was really helpful, mostly because we didn't know anything about the software and we needed to open the registration soon. Also we had a training session that help us to understand more the software and be independent. I think this software is friendly for new users and it is ideal if you want to collect all sort of information from the attendees and even payments. Finally Regpack was great to generate quick and easy reports.

Cons

I would to have the costumer service to be more direct, for now it only allows to send messages with a response of 24 hours. Sometime it is easier and faster to get answers with a phone call.

Review Source

Response from Regpack

October 5, 2018

Thanks for this great review! Our software can do a lot of great and powerful things, which is why we set up new clients with a Project Manager and training to help build out the system in the best way and allow you to manage it going forward. It's great to hear this process worked well for you and you felt supported!

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