# Regpack Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Regpack the right Registration solution for you? Explore 364 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124427/Regpack/reviews --- Regpack 4.4 (364) [View alternatives](https://www.capterra.com/p/124427/Regpack/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Regpack Ease of use 4.0 Customer Service 4.3 ## Pros and Cons in Reviews Streamlined and customizable registration 88% positive reviews out of 83 Most reviewers report the registration process is user-friendly, adaptable, and simplifies participant management significantly. Inflexible and confusing payment features 35% negative reviews out of 68 Some users comment payment options lack flexibility, cause confusion, and create difficulties with refunds and billing. Flexible project setup and duplication 94% positive reviews out of 33 Most reviewers describe project management as adaptable, with easy duplication and strong support for complex needs. Frequent technical glitches and errors 74% negative reviews out of 47 Most reviewers indicate bugs and issues disrupt workflows, requiring time-consuming troubleshooting and causing user frustration. Anne W Camp Manager, 11 - 50 employees. "Sometimes it is a day or 2 before my problem is resolved and when you are processing registrations daily with an unresolved problem, then it means more work for me." Comprehensive event organization tools 100% positive reviews out of 21 Most reviewers indicate event management is streamlined, customizable, and supports efficient coordination for diverse events. ## Showing most helpful reviews Showing 1-25 of 364 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jean P. WordPress Web Consultant & Professional Photographer Internet Used the software for: 6-12 months ### "A robust system that can accommodate the intricacies of just about any modern web based business" October 1, 2018 4.0 Overall after using the software for several months, there's almost no way we're going back to our old ways of using several different pieces of software to achieve a convoluted goal. There's no one place to view data, create events, get online payments securely, and create custom reports. Pros The customer service at the beginning is great. They have plenty of staff to review your needs and provide solutions. Offering video help tutorials are key, and they provide a bunch to you either that are pre-recorded or to your specific asks. Being able to incorporate this software on a WordPress website allows us to continue to have our brand and familiarity with a new user experience without ever leaving our website. Cons Maybe there are too many options right out of the gate. You may need a bit of hand holding through your first few projects. Being able to copy projects for future use is key. You're able to set a project to your exact liking then just use that as a template for your new projects. There is no phone support, but the online ticketing feature does provide great feedback in a day or two. Review Source Response from Regpack October 5, 2018 Jean, it's great to hear that Regpack has replaced several different software tools! Automating your process means saving time and working more efficiently! Good to know Regpack has been able to provide this for you and that in addition, can accommodate the intricacies of your organization's process. AW Anne W. Camp Manager Recreational Facilities and Services Used the software for: Less than 6 months ### "Mostly satisfied" April 1, 2024 4.0 Overall, I like Regpack and think it is a great value for the cost. I wish it was easier to get help, especially for new clients. Not being able to call and speak to someone to get help is not great. Sometimes it is a day or 2 before my problem is resolved and when you are processing registrations daily with an unresolved problem, then it means more work for me. That being said, the support team has been very helpful, I just wish you could get answers to an issue without having to email and wait. Pros I like being able to create multiple forms, emails and reports and have them be set up to have just the information I need. Cons I don't think the payment processing allows enough choice for my users. If you don't expect your users to pay in full as the time of registration, then it is difficult to make a payment and many times my users have ended up with the full amount being charged and then I have to process a refund for them. When this happens, then the users only remember that problem they had making a payment and not how easy it was to register. Switched from [Campminder](https://www.capterra.com/p/79177/CampMinder/) Campminder is a great company. We are a small not for profit Summer Camp that also has Family Camps and Adult Camps and Campminder did not have a way to fully include those camps the same way as our Youth Camps. We also weren't using all of the products we were paying for, therefor when they announced that they were increasing the rates, we getting enough to justify the increase for us. Review Source Response from Regpack April 10, 2024 Anne, thank you for the thoughtful review. We aer happy to har we are meeting most of your needs. Regpack allows users to go on payment plans or to pay in full, all in a simple interface. Sounds like you would like to configure things so that one option would be more prominent. That is totally possible. Suppot will be reaching out to help you with your options. Thanks again for your supoprt and use of Regpack! JS Julian S. CEO Professional Training & Coaching Used the software for: 6-12 months ### "Great idea, very poorly executed" November 6, 2020 2.0 Regpack's software is very versatile, but the company's inability to keep the registration system functioning correctly coupled with their policy of email only communication makes this an extremely aggravating company to be a customer of. We signed on with Regpack in May, 2020. In the time we have been with Regpack, the campaigns we've developed and run for 4 of these 7 months have resulted in lost time, money and customers due to Regpack payment system and integration failures. For example, currently, 7 prospective registrants for our November classes have wanted to register and pay via e-check (ACH), however Regpack system failures have caused them to attempt and fail with errors and erroneous charges to their bill now 3 times . I submitted an urgent ticket to Regpack development 5 days ago, and had to follow up multiple times to get updates over the past days. Yesterday Regpack support emailed to report that the had fixed the problem, so we walked the registrant through and again they received an error. When I reported this, Regpack advised me to call the customer a THIRD time to get screenshots and time/date login data and report back, but I don't feel comfortable going back to my customer yet again, and turning them into a Guinea pig for a registration system that is not functioning. This issue is the current one in a string of system failures that have cost us time and lost revenue over the past half year, and we are leaving Regpack at the end of this month. Pros Flexibility/versatility of the software One of the support managers was willing speak over the phone, despite email-only support. Cons There are recurring system errors that cause failures in payment processing Regpack support is slow to respond, not able to provide adequate details It is not possible to speak with Regpack employees, even during a critical system failure Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/)[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing Regpack The cost to start with Regpack was much less than the others. Review Source Response from Regpack November 12, 2020 Julian, I'm sorry that this was your experience with Regpack and that you felt we were not prompt enough in our response to your issue. As soon as any client reports an issue with payment functionality, it's immediately escalated to our development team as was the case here. The fix was pushed through as quickly as our team was able to resolve the issue. This issue affected your system alone and not others, so we had to investigate what was happening. Sometimes when working with complex business tools, there are situations that affect only one client or system, and this takes time to resolve and resolution includes working together with our clients and applicants to solve it. Our success and support team did keep you updated as updates came in from development. Trust that this was being addressed internally. Additionally we provided options for you to continue to collect payments while we implemented a fix. We're sorry to see you go, and we wish you luck with your business! rP ryan P. Graphic Designer Design Used the software for: Less than 6 months ### "decent value for saving time" February 21, 2026 4.0 Overall, the pricing feels fair for what you get, especially if you need advanced features like group registration, flexible pricing, Pros I like how centralizes billing, recurring payments, autobill options, invoicing, and reminders in one place, which cuts down on spreadsheets and manual follow-ups Cons A big thing I'm not a fan of is the interface isn’t immediately intuitive and setting up complex registrations or payment plans can take time and test one's patience. Review Source LD Larema D. Associate Director Alternative Dispute Resolution Used the software for: 1-2 years ### "Great Database and Payment System" November 22, 2022 5.0 I enjoy Regpack overall. I think the things wrong with the system are minimal compared to the hassle of not having Regpack to manage all of our clients. I look forward to further developments and have been very happy about some of my prior issues being addressed since first joining on. I always get excited about new features. Pros My favorite parts of Regpack are the triggered email features and the ability to sort and create reports on any of the information imputed. I also very much enjoy the payment portal and the customizable forms. Before coming to Regpack we only had fillable form to email from our website, so having the data populate to printable forms or to exportable spreadsheets was a game changer. It's also immensely helpful to have so many customizable report options, as you can run a report on any group for any fields. Cons There are a few quirky issues I have run into while using Regpack. For one, when sending emails with reminders for forms that have not been completed, it automatically includes a link to the form. Helpful, right? Except it doesn't actually login when showing this form, so I had a handful of parents who would follow the incomplete form link instead of logging into their account to finish their paperwork, then they got frustrated because they filled out the same form a ton of times, but it did not save because of this weird quirk in the system. Little things like that pop up every now and again. Users also complain about not being able to find the dashboard on occasion to make payments, so having a better way for a "payment due" window to pop up, even over incomplete forms, or having a ranking system in the back end for project setup where it shows a priority list of things to display (currently you can select dashboard, first incomplete form, or a specific form, but I think it would be neat to be able to prioritize which to show based on triggers, like show incomplete form UNLESS payment due type of system). Also, the phone number fields drive me up a wall. Breaking the number into 3 sections means you can't copy and paste a number into a field if someone asks you to update a form, people can be morons and put the entire number in one of the fields (parents do it ALL the time) and the phone number only field won't let you put parentheses around the beginning part of the number Switched from [Bunk1](https://www.capterra.com/p/149499/Bunk1/) They basically discontinued all support for us, and their Reports were the absolute worst. Review Source Response from Regpack December 27, 2022 Larema! Thanks for all this helpful feedback and your kind words. So sorry to hear your previous platform discontinued support and didn't provide the reporting tools necessary to run your business productively! I appreciate some of the quirks you mentioned and have passed these on to our dev team to look into! We are also getting better and we do that through feedback with our esteemed clients! RS Rachel S. Education & Camp Director Education Management Used the software for: 2+ years ### "5 Year User" February 15, 2022 3.0 Subpar at best. For someone with automation/website design/coding/management experience I feel this program has away to go. I would appreciate and look forward to a more user-friendly experience in the future. Quicker support services would be a huge help. Pros Waitlist features, mostly customizable. I like that I am in control (for the most part) of what our registration looks like. Cons The support services. The timeliness and quality of these services continue to not be beneficial and unhelpful. 1-2 days is ridiculous especially when most problems arise during registration etc. Our parents/clients become very angry when we are not able to quickly help them and there spot gets filled... Alternatives considered [Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) Reason for choosing Regpack At the time it served our needs better. ACTIVE however has phone numbers, a chat service and a quicker support service from what I have heard and researched. Review Source Response from Regpack February 18, 2022 Hey Rachel, Glad to hear that you love Regpack gives you the ability to control the look and flow of your registration process. Regarding our Support, our average response time to support requests is 4 hours, not 1- 2 days. I hope you have taken advantage of our Q&A sessions we offer, which are 1:1 training calls that allow you to ask questions, learn your system setup, and understand how best to use the system. AB Andrew B. Director of Operations Performing Arts Used the software for: 2+ years ### "Robust product with lots of options, but some glitches" July 15, 2020 4.0 The discount structure of our program was so easy to set up in the system. We loved that part of it. And the autobilling and email automation saved us so much time! Pros Lots of different ways to set up your program with custom forms, payment plans, and automations. This software is great for a wide variety of use cases. The new interface on the back end is easy to use with a great search function. And the autobilling makes it really easy to make sure everyone is paid up. Cons It does glitch occasionally. A button won't work as you expect it to. A filter will include erroneous results. A pop-over or tool tip will get stuck in place and you'll have to refresh the page. Our users frequently had issues resetting their passwords. It chips away at the faith you have in the software to give you reliable reports, etc. The user experience is also not the most intuitive on the front end. Right at the beginning, there is a box with a dotted border instructing users on how to use the progress bar to navigate the forms. Why not just make the progress bar more obviously interactive? This is UX design 101. If you have to explain something in your design, you should find a way to make it more intuitive instead. And our patrons STILL had questions about how to find things in the system. Reason for choosing Regpack None, really. We found regpack through a recommendation and I immediately saw it as a huge upgrade for us without a big increase of costs. Switched from [Studio Pulse](https://www.capterra.com/p/150389/Studio-Pulse/) User experience for our patrons was HORRIBLE in studio pulse. The way the class descriptions were displayed was NASTY. And the discounting/billing options were slim. We were still doing most payments via check because it was so bad. Review Source Response from Regpack July 23, 2020 Andrew, I'm so glad to read that Regpack makes customizing your process easy and gives you the options you need to present your classes and manage your attendees easily in the back end. I have our dev team looking into some of the glitches you mentioned. We work hard to ensure a smooth user experience and when we find issues, we work quickly to resolve them. The resent password issue you mentioned was brought to our attention and resolved last month. All in all, its great to hear Regpack has been a big upgrade for how you work and we look forward to continued success in our partnership! CD Carson D. Webmaster Education Management Used the software for: Less than 6 months ### "Great service and a great team!" January 5, 2022 5.0 Overall I would recommend Regpack to any organization looking for a powerful and flexible registration platform. The flexibility and group registration are by far the best features of the software. Alongside the amazing team behind it! Pros Software was extremely easy to integrate into our website, thus allowing a cohesive look on our website. The group registration is a huge hit with me! I tried multiple other softwares (some free some not) and none of them come close to Regpack. They also have top notch customer support. I felt supported throughout the entire building process. Cons Truthfully, I haven't found anything I terribly hate. The software is a learning curve at first. But they do a great job of providing resources and getting you familiar with the terminology. Alternatives considered [RegFox](https://www.capterra.com/p/91029/RegFox/) Reason for choosing Regpack Because Regpack had the exactly what I needed for group registrations. Review Source Response from Regpack January 7, 2022 Thanks Carson for this glowing feedback! Glad we had the functionality you needed and that our team was there to support you every step of the way! VR Verified Reviewer Head of Production Events Services Used the software for: Less than 6 months ### "Shockingly Customizable for a low-price! " October 3, 2019 4.0 RegPack reduced the amount of time I spend on admin (emailing my exhibitors individually and tracking all submissions) and created a better, more professional user experience of the exhibitors. It essentially gave them a custom portal to submit and track the status of all assets in one place. Invaluable! Pros The ability to create a highly customized, "portal-like" experience as they submit forms, while using an off-the-shelf software. Typically this would need to be done with a web developer! And the ability to generate reports and email them all at once is so useful. Cons The back-end of the software can be difficult to use and unintuitive. Switched from [Cognito Forms](https://www.capterra.com/p/138990/Cognito-Forms/) Cognito forms is excellent for form building (more user friendly and customizable forms) but has none of the portal functionality of RegPack. Review Source Response from Regpack October 10, 2019 So wonderful to hear that Regpack has been an invaluable tool for you and your event management. Regpack excels at creating a customized experience from start to finish for both you and your attendees, and it's great to hear this is how you've experienced our platform! PB Priscilla B. Registrar Music Used the software for: 2+ years ### "Regpack allows for ease in managing a waitlist" June 8, 2024 5.0 We are in our 9th year with RP and the past 2 or 3 have been the best ever. The team has worked to better understand our specific business needs and suggest modifications to our specific projects to help ensure a seamless registration process for our customers. Pros Regpack offers the ability to customize your registration project to meet the needs of your business. The ease in managing our waitlisted recipients in RP is one of my favorite features. The automated payment processing and automated emails are also critical. Cons RP offers technical Support by email, but with any technical writing/questions it can be hard to "be on the same page with someone" when exchanging emails. Thankfully, they implemented a Project Success Manager role which allows customers a different type of access for a critical question or concern. Review Source KB Karen B. Assistant Director Education Management Used the software for: 1-2 years ### "Registration made Easy! " April 26, 2023 5.0 I purchased Regpack last year for our District. We use it to handle registration for our Career Technical Education summer camps. Prior to hiring Regpack, we hand registered attendees; Regpack makes the whole registration process easy! I also appreciate that we are able to do so much customization within the program. Pros Regpack makes handling registration a breeze! It is very easy to schedule offerings, publicize them, register participants and then manage those registrations. Need to send a reminder to a class? Easy! Need to change the location and notify all participants? Super Easy! Need to manage a wait list and communicate with those on the list? Super easy! Do you want your registration process to be easy for parents while also aesthetically pleasing? Regpack will do that for you! Cons Initially, getting support was a little clunky, but the process has been streamlined and now it is easy to get help with any components that prove challenging to me. Review Source LH Linda H. Registrar Non-Profit Organization Management Used the software for: 2+ years ### "Regpack Review" September 20, 2019 4.0 Overall we really like Reg Pack, it is the closest we could get to a custom built system. The pricing is very reasonable for what Reg Pack offers I am using Reg Pack for three different types of youth sports businesses and it meets the needs of each one and their unique processes that other sports management tools could not handle. Pros We really like the ability to build an intuitive registration process, reporting & emails. We have 13 different organizations, this product allows me to tailor each organizations project to fit their specific needs with forms, products, emails & reporting. We have a lot of unique processes and requirements that other products could not accommodate, because they did not have the ability to customize like Reg Pack does. The ability to push out system and manual emails for reminders, notices, payments received etc, has been huge for us, we really love this feature. Being able to build our own reports is great as well. Overall we really like the product. We are still learning features after using it for 2 years and I am sure we will continue to improve our processes as we learn features that we don't currently know. I really like that it is a pure data management tool and does not have all the other fluff that other youth sports registration management tools have. Reg Pack was very easy to learn and our parents and volunteers are really glad to get away from paper registration. Cons Don't like the email only method of support. Sometimes it is difficult to get your issue across clearly in an email and it takes several iterations of emails back and forth to resolve. Would like the ability to speak to a person more often and discuss issues and learn tips & best practices to improve our use and knowledge of Reg Pack's features. Not having the ability to build ID card templates in Reg Pack and print from regular or badge printer. All the data is in Reg Pack and the photo, but I have to export data and manually export each photo to an external system to be able to print ID cards and badges. Very time consuming with 3000+ kids and 900+ volunteers that register daily over a 5 month period. Not having the ability to run global reports across multiple projects with like data fields. Credit card fees are a bit high and forces our organizations to eat the fee to get parents to pay online or continue to use external payment options. Reason for choosing Regpack The ability to customize and manage the data and reporting Reg pack does not have all the fluff, social media forums, website requirements, etc that the others had The ability to have a stand alone registration process for each organization, yet I can oversee & manage all of them as the League Administrator. Review Source Response from Regpack September 24, 2019 Linda, great to hear that Regpack has allowed you and your organization to move away from paper and get a customizable system to fit your exact needs, down to the project level. It's also great to hear you "get it" about the fluff vs function - we aim to provide a business tool that allows you to manage your data how YOU Need to, without getting lost in features you don't need. We're happy to have you as part of the Regpack family! VM Valerie M. Grant & Office Coordinator Education Management Used the software for: 2+ years ### "Best Solution So Far" April 9, 2021 4.0 Overall, it's the best we've used in the last 8 years out of the 5 we have tried. But it is somewhat complicated for the end user. I am constantly fielding phone calls and emails from parents who are having trouble finding classes, logging in, updating Child Profiles, etc. The Triggers also work for the most part, but definitely glitch often and I have to move 3rd graders from the 1st grade classes because they showed available. I have spent a lot of time learning this system and really hope they keep updating, fixing, and adding features because some things just seem elementary that are not available, such as the duplicate merging option, even Excel and Google have these funtions. Pros We love the ability to create different projects with different needs, such as registration. One project could be for camps that parents fill out and one for adults where only tickets are purchased. This is awesome given that we are a nonprofit and host many different classes, camps, workshops, and events. I also love the ease of access when creating discount codes, etc. I love that products can be categorized and bulk triggers can be added. Payment processing and report pulling is easy and fully customizable. Cons They took away the feature that counts quotas after a product has been paid for. It is very important, especially since COVID, that we only have so many students per class. This does not work as parents begin registration often, but never complete it. The password/login feature glitches A LOT! Parents end up getting frustrated and creating a new account instead of logging in because the Reset Password function almost NEVER works properly. There also is no way to Merge DUPLICATE accounts when this happens, and they charge per Active User, so I have some parents that have 2-4 accounts, and they are all active, taking up user space, costing us more money. I can't make them inactive because they have classes paid for and registered on each account. If you make them inactive, it pulls them from the rosters. There is also no way to BULK delete users that begin the registration process, but never complete it, you can't DELETE anything, not even Projects. I spend A LOT of time marking "Missing Names" as inactive so that they don't count towards User Quotas. Payments are easy, and pulling reports, however, if you want to issue a refund after 30 days, you have to log in to the separate BlueSnap Merchant Account because Regpack doesn't allow this. There also is no way to automatically change Age/Grade levels for students each year. If the parent doesn't update the Child Profile, the system doesn't either and will show a 5th grader in 5th grade for years. Review Source Response from Regpack April 12, 2021 Valerie, it's so great that you've been using Regpack for so long and see the value it brings to your organization. The flexibility of the software to work for a variety of different processes is crucial, especially in today's climate! I appreciate your feedback on the paid for product feature, which was something we deprecated this year. Quotas do still work, and we'd love to chat further about optimizing this for you! As a note, our pricing includes unlimited users, so you don't have to worry about paying for extra. The limitation for refunds in the system is 60+ days, and this is a restriction imposed by payment processors and not Regpack. We're always happy to help facilitate this process for you! We'd love to chat more about the login issues you are describing so we can help you and your parents resolve them. SJH Sarah Jean H. Digital Strategy Consultant Marketing and Advertising Used the software for: Less than 6 months ### "I have some suggestions" July 14, 2020 4.0 My overall experience has been poor. The one exception to that rule is \[SENSITIVE CONTENT HIDDEN\], the salesperson who I dealt with initially. He responds to my emails promptly and seeks out answers to my questions. Not so with the actual project manager. I don't understand the project manager role. \[SENSITIVE CONTENT HIDDEN\] joined me for one phone call -- which was long distance for me -- and I haven't been able to speak with her since. I assumed that the PM would walk me through the process of setting up a form. I assumed that we would have a share-screen session where she would explain the different functionalities and connections between the software's various components. I assumed that I would receive training. None of that happened. Instead, I set up the form. \[SENSITIVE CONTENT HIDDEN\] reviewed it, took 3 days to respond, and made minor changes. Then she sent me form emails. When I asked a question - silence. When I asked again - form email. When I asked for resources, I got a hurried Loom video. Where's the training? Where's the documentation? Where's the assistance? Where's the Customer Service? We were under a deadline and had to launch. There were problems and unforeseen issues, mostly because I was troubleshooting without any training. The only person that responded to our pleas for help was \[SENSITIVE CONTENT HIDDEN\]. Promote him. He's the only reason I'm not slamming you on every review site I can find. I suggest that you review your 10 day build process and the role of a PM. Currently, they're both useless. Pros Maintaining the User database is easy and straightforward. Cons The Roadblocks don't seem to actually work. Getting forms/triggers to save can be quite a challenge. Getting a trigger to fire without having to save the page multiple times is a challenge. Users keep getting error messages about refreshing the page, which they do to no avail. The language describing some of the tools/features is convoluted and unclear. Drag and drop on the forms is a nightmare. Why are the products all listed in one section on the form? They really need to be separate blocks that can be moved like the Fields are moved within a form. Review Source Response from Regpack July 23, 2020 Sarah Jean, I'm sorry to hear you had a frustrating experience with our Project Manager. After reviewing your account, it seems as though there was a miscommunication about the way our onboarding process works. The PM assigned to your account is an expert in building Regpack projects. As part of our service, we build out your system for you, so you don't have to quickly learn how to on your own. Once the system is built out for you, we assign a Trainer to your account who works on a screenshare 1:1 with you to teach you the system and answer all of your questions. You actually had a training session on July 16th, 2 days after you wrote this review. While it sounds like we got off on the wrong foot, I'm hoping your training session can help mitigate your issues and once you go live, you will see how Regpack can really optimize your registration process and allow you and your team to manage data and payments easily in the back end. We look forward to a positive relationship with you! MC Meghan C. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Great software for payment processing, registration and after school/camp management!" December 12, 2022 5.0 We are very happy with the service we receive from Regpack. We are able to create new projects and registration portals with ease, and with a very short turn-around time. The support team is always super helpful. The automated payment system is integral to our business and cash flow - it has proven to be very reliable. Customers are able to register and make payments easily. Pros I love that we can customize our registration process, easily and on our own. Updates take place in real-time and there is a great support team to answer Qs. Cons There is no translation function, but the support team has helped with work-arounds. Alternatives considered [InfoTrack](https://www.capterra.com/p/234460/InfoTrack/) Reason for choosing Regpack Yes Review Source Response from Regpack December 27, 2022 Thanks for this great feedback! Glad you have found a workaround for different languages. We do have the ability to customize all free text fields and form fields in any language, so I hope you've found this flexibility helpful! MC Madey C. Executive Services & Education Coordinator Education Management Used the software for: 2+ years ### "Love Working with Regpack" October 31, 2022 5.0 It is great, I enjoy using it. Pros I like the features that they have continued to add over the years. It has come a long way since we started using this in 2017. The customer support is always timely with issues and responses. They also are really good at checking in to make sure that you like using it and if we have any issues. Cons I wish that some things transferred over. For example, we use this to put on educational events, so sometimes a user may come to multiple events and not all of their information transfers. Not that big of a deal, it just would be helpful. Reason for choosing Regpack Cost. Regpack offers what we need for a great cost. Switched from [iMIS](https://www.capterra.com/p/15885/iMIS/) Cost and iMIS was very outdated. Review Source Response from Regpack November 10, 2022 Madey - so happy to hear you love using Regpack and our team gives you the support you need! VG Verna G. Executive Director Education Management Used the software for: 1-2 years ### "Don't do it" January 18, 2023 1.0 Not good. Although, after repeated attempts to get support over several days, I did have a lovely person step in to help me. I got lucky. It looks weeks to get uploaded originally and more than a week to go live second year for our small company. Software should make this easier, not harder. It still costs about as much in labor as our simpler method because it is so complex and easy to err. Pros It pays quickly and after many attempts to get support, I did have a lovely and helpful person work with me. Cons It is difficult to use for admin and for users. I am constantly having to help people register. Takes a lot of my time. Also, there is no way to contact anyone on the phone. They just have an answering service that takes messages that don't go anywhere. No one will talk to you if you need immediate help. They only guarantee a two-day response. Review Source Response from Regpack January 23, 2023 Hi Verna, I am sorry to hear of your experience. It looks like you were using the incorrect support email for a period of time, but were able to connect back with our team, who provided responses promptly for challenges you were facing. We hope that offering 1:1 training for the software, in addition to our custom project manager build that you received at the beginning of your engagement, has helped to make this easier! MG Michael G. Director of Finance Education Management Used the software for: Less than 6 months ### "Game Changer" July 18, 2019 5.0 Our summer camp program was all-paper. Poor controls and oversight over registration fee collection. Registration forms were eye-tests and poorly designed. Creating class rosters was an administrative nightmare. Our summer camp director wanted to enhance program offerings and increased the number of camps/classes available by 30%. We began researching a camp registration product in mid-April and had designed and implemented a registration platform in less than 2 weeks. Our camp participation rate and fees collected jumped by over 40%. The triggers process presented a parent with all camp options available to their son or daugher, based upon age, grade and gender. This increased the number of camps registered for by family from prior years. We now have control over who didn't pay. We now have 100% compliance with release forms. And we didn't add anyone. In fact, it reduced overall effort. Our camp director and counselors were able to prepare based upon number of kids registered. It reduced waste in ordering materials and actually allowed us to reduce the number of counselors who were previously being employed "just in case" we needed another counselor. Reduced friction in the registration process, improved revenue and participation rates, improved cost management. VERY reasonable pricing. Easy to administer. What else is there to say?? Pros Work flow ensures that all necessary steps are taken. If anything is missed--it is easy to see what was missed. Ability to present a suite of camps and classes for a registrant based upon triggering criteria--age, grade, gender. Easy to data mine and create own reports. Working with design and implementation team was flawless and professional. Families found it easy to work with. Uptime/availability. Cons Standard reporting. Didn't provide us with much useful information. As highlighted in pros--the ability to data mine offset the weakness. Review Source Response from Regpack July 23, 2019 The benefits you describe are EXACTLY what we love to hear from clients. Our goal is to provide an invaluable tool to our clients that make collecting and managing data & payments streamlined and easy. We love knowing that registration and income increased dramatically once you moved to Regpack as well as form compliance. These things make going into your camp season less stressful! BL Barbie L. Registrar Recreational Facilities and Services Used the software for: 1-2 years ### "Ready for Regpack" January 10, 2022 5.0 I've really appreciated the support that the Regpack team offers and the speed with which they respond to any issues. From online tutorials and descriptions of features to desk side chats with support people, I always feel like I can get any question answered quickly. Pros The intuitive nature of Regpack has made learning and navigating the software pretty manageable. As a camp and retreat center, our registration process has a lot of variables and some complicated pricing structures. With Regpack, we've been able to create a system that works for both our customers and our registration team. Automated emails, payments, and report generation have also been super helpful. Cons One area that was an initial challenge is the inclusion of a payment protection option. It was confusing for our customers and unexpected as the administrator. Although its not right for our operations, others might find it useful. Review Source Response from Regpack January 19, 2022 So happy to hear that Regpack has supported you and your team in creating systems that work for you and for your clients for payments, email automation, and analytics! TT Tara T. Admin Specialist Leisure, Travel & Tourism Used the software for: 1-2 years ### "Robust but complicated and not user friendly" July 31, 2023 3.0 The customer support was great from our dedicated rep, but I felt like I got to know her too well...which means we were on the phone frequently. If you are developing relationship with customer service...you are talking to them too much! Pros Regpack had the ability to customize our registration process needs including triggering questions based on answers as well as customizing the overall look of the form. Cons Pulling reports was way more complicated than it needed to be which made the overall management of our trips more difficult and time consuming then necessary Review Source TK Tara K. Director Education Management Used the software for: 6-12 months ### "Summer camp" April 10, 2023 5.0 Easy to get ahold of someone when I need it. just wish it was simpler to navigate. Pros Payment systems are self-managing, and classroom registration triggers. Cons Confusing to set up on your own. need to have a project manager. Alternatives considered [Campminder](https://www.capterra.com/p/79177/CampMinder/) Reason for choosing Regpack had everything we needed. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) not reliable. Review Source SR Sara R. Administrator Leisure, Travel & Tourism Used the software for: 2+ years ### "Great tool!" December 10, 2021 5.0 Setup was easy! Support is OUTSTANDING !! Pros Regpack gives me the ability to easily manage our tour registrants/travelers for multiple tours. Project setup is easy, and since most of our tours are similar, being able to copy projects saves a ton of time. Reporting is simple to customize, and gives me access to the data in any format I need. Cons Imbedding into our existing WP front end is a little clunky, but I can't blame all of that on Regpack. While our registration process isn't impacted, I do with we could get a couple of things ironed out. Review Source Response from Regpack December 14, 2021 Thanks for your feedback Sara! Glad to hear that Regpack helps you to manage your trips easily, and makes project setup every time a big time saver! It's a pleasure working with you and your team! AT Arrienne T. Program Manager, Europe Education Management Used the software for: 1-2 years ### "Outstanding Customer Services" August 5, 2020 5.0 RegPack and the RegPack Customer Service team have just been awesome! We work in a very niche market, and RegPack has assisted us in providing a complete service to our clients in an attractive and user-friendly way. And - where and when we do hit speed bumps - RegPack's team have always been at the ready to hold our hands and walk us through. They are super helpful, super responsive, and proactive at every step. Pros We LOVE that RegPack allows us to charge our clients in a very "hands-off" approach - set and forget (meaning less human intervention, meaning a reduction in possible errors). The interface is attractive and easy to use, helping us to look polished and professional with our clients. Cons We are currently working with RegPack to meet the full scope of our reporting needs and, while we have workarounds to ensure we can get the data we require, RegPack is kindly working on their end to find a solution for us too. Review Source Response from Regpack August 11, 2020 Arrienne, it's such a pleasure working with you and the Austral Group team! Glad to hear that our Customer Support team meets your needs, as well as our software tool to help manage your business internally and provide a professional point of entry for your clients! KH Kiersten H. Support Specialist Religious Institutions Used the software for: 1-2 years ### "RegPack Wins for Customer Service" October 26, 2022 4.0 I have been satisfied with my overall experience. Pros I love that I can create all of the forms I need, copy them over to similar projects, and get all of the customer service help that I need. I also really appreciate that feedback was heard and then implemented. Cons I think the aesthetic is really lacking and I think there are just some nuances that could be improved, like families only having to enter information once for their account and then can update as needed. Review Source Response from Regpack November 10, 2022 Kiersten- happy to hear you enjoy copying over project structures, as that is a huge time saver! Our support team is always happy to help! RN Rupa N. Owner Education Management Used the software for: Less than 6 months ### "Do not use this BETA software - It has basic functionality missing that EVERY other software has." February 3, 2020 1.0 None Pros I am very upset that I have put money down on a software for my Summer Camp that does not have ease of use or basic functionality. They have several glitches in the software. I would not advise using them as they can't make switches for easy things. for example, I have to fill up a spot on my summer camp - I have 40 available slots. I wanted them to be filled upon deposit being paid. They didnt do that. They set it up to fill as someone selected them (and not paid). Then I asked them to change it to deposit only (as I don't want to be running reports daily and adding to my already very busy schedule). They said they cant change that. So, basically now I have to run a report daily, remove all the people who have put it in their cart (even though that is counterproductive, as i want to be sure that they not have to put it back in - they are less likely to book if they find it to be gone later) I'm so annoyed at the level of customer service. I think they should clear say in BETA phase, and be charging a hell of a lot less for a software that doesn't have basic functionality. DO NOT RECOMMEND. Here I am on the day of my launch and I'm seriously UPSET. Cons The software and lack of developed platform Review Source Response from Regpack February 27, 2020 Hi Ru, We're sorry to hear this was your experience. I know that there was a specific setup you needed, and while solutions on how to restructure to make it work were offered, you declined to make those changes. Sometimes it's just not a great fit, and we understand that. That is why we offered and processed a full refund to your organization. We wish you the best of luck! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.