--- title: "Maintenance Connection Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Maintenance Connection the right CMMS solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-jskei0oik-g2dm.vercel.app/p/12444/Maintenance-Connection/reviews/" page_type: "reviews" language: "en" --- Maintenance Connection 4.4 (444) [View alternatives](https://www.capterra.com/p/12444/Maintenance-Connection/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of Maintenance Connection Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews PP Patrick P Maintenance PlannerFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “The available training resources make it easier for new users to get up and running efficiently. Although I have only been using the system for two weeks, I have already been able to configure new technicians, assign user access, set up new assets, and create work orders with confidence.“ February 23, 2026 ar alan r supervisorEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Maintenance Connection focus on its steep learning curve, complex user interface, and challenging reporting tools. While users appreciate its depth and customization, they often find the system cumbersome to navigate.“ February 24, 2026 ar alan r supervisorEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Maintenance Connection's comprehensive, user-friendly, and customizable interface as its best features, making it easy to manage assets, work orders, and preventive maintenance in one place.“ February 24, 2026 BB Bonnie B Digital Systems ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “Maintenance Connection was our first Facilities software and it was a step up from spreadsheets and emails, but for the pricepoint, it was hard to navigate and ultimately some of our staff gave up using it.“ June 24, 2026 KB Kody B Maintenance ManagerFood Production, 51 - 200 employeesUsed the software for: More than 2 years. “We use it primarily for maintenance management and it makes creating PM's and WO's very easy to track and revert back to in times of need, such as an audit.“ February 24, 2026 EM Erik M Test EngineerAutomotive, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “A lot of the interface is confusing and cluttered, especially when adding tasks to work orders and when selecting assets for work orders.“ February 23, 2026 DE David E Maintenance TechBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: 6-12 months. “It strikes the perfect balance between robust data tracking and a clean, clutter-free layout that even our least tech-savvy technicians can master.“ February 23, 2026 KL Keith L Associate Director of Physical PlantHigher Education, 201 - 500 employeesUsed the software for: 1-2 years. “Updates can end up breaking things before they fix the previous issue. When presented with updates via the road-map, the updates take an extreme amount of time to come to fruition.“ February 24, 2026 ## Showing most helpful reviews Showing 1-25 of 444 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David J. Electrician Newspapers Used the software for: 2+ years ### "Benefits of using Maintenance Connection" November 7, 2018 4.0 We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue. The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order. We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store . Pros The ease of use in the configuration of MC is far better than what I experienced with different vendor. Most user options are a setting that the local administrator can change via a tick box option. The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs Cons The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix. Review Source Response from Accruent November 13, 2018 David, Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer. All the best, BS Britt S. CMMS and Planning Supervisor Electrical/Electronic Manufacturing Used the software for: 2+ years ### "The CMMS that can do it all and continues to grow" September 26, 2025 5.0 I have been using MC for 12 years and I have enjoyed using this software. I have looked at other software and I always compare it to MC and it never comes close to what MC can offer. Pros I like the ability to track a lot of information in multiple modules, that each module connects to one another, and the customization that you can do as an admin. Cons I wish some modules were more robust; I wish the procedure tasks were easier to use; I wish there were a better chat feature available for techs; and I would like to see more ideas from users be implemented. Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Reason for choosing Maintenance Connection System was built how we needed to continue using it compared to MaintainX. Review Source JK Jennifer K. Coordinator Health, Wellness and Fitness Used the software for: 1-2 years ### "Coordinator (oversee all work orders) " February 23, 2026 3.0 Since being with Maintenance Connection, it has been "OK." I find people who are to help, some do bare minimum, some some rise up and go above and beyond. That is sincerely needed with using software that one does not know all about. Pros Keeps all information in database that has been entered. Now that I was taught on how to search with using the "wildcard" way, Ex: %digital% - that has helped tremendiously! Cons No ease of use, especially graphically. We have been using MC since the spring of last year and all vendors have done the "White Wall Process" and still from time to time, do not receive work orders. it's not reliable. Switched from [Ideagen Internal Audit](https://www.capterra.com/p/155355/Ideagen-Internal-Audit/) Not being liscnensed again. There is talk of going to a more user friendly software down the road. Review Source TB Tracy B. Director of Maintenance and Engineering Utilities Used the software for: 2+ years ### "Can't Find Anything Better" February 24, 2026 5.0 I have used eight different CMMS systems throughout my career. Maintenance Connection is the easiest system to use, while providing the most usable information. Pros It's just a very easy program to use and manage! I don't have to spend half of my day managing the program, but instead, I spend 30 minutes a day managing the workforce and maintenance jobs! Cons The glitches that occasionally happen. However, these are usually corrected within a day or two. When something does happen, the process to request help is very easy and is usually acted upon within a couple hours. Switched from [Maximo](https://www.capterra.com/p/170474/Maximo/) Maintenance Connect is so much easier, yet provides the same products. Review Source JB Jack B. Maintenance Consultant Food & Beverages Used the software for: 6-12 months ### "It is lengthy. Needs to be shortened into a Catchier Name" December 18, 2025 4.0 For the most part it does what it was designed for. It's a CMMS program. Like I mentioned the AI future is now. Pros Maintenance Connection has everything that is needed in a CMMS Program that is needed to do what is generally needed in the industry. Cons As AI is ramping up, it is not setup currently to start at the beginning of the new era. Predictive is good but self-troubleshooting program would be better Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Reason for choosing Maintenance Connection Familiarity from other companies and associates Switched from [Cogsdale](https://www.capterra.com/p/12557/Customer-Service-Management/) Previous CMMS did not have the features needed. Review Source AD Amy D. Program Manager Utilities Used the software for: 2+ years ### "Maintenance Connection Professional Use Experience" December 18, 2025 3.0 I've been using Maintenance Connection since 2009 and it a very handy, user-friendly tool that is easily deployed, easy to administer, and easy to data mine. It has been a great experience but am hopeful that Accruent can bring on more enhanced features such as GIS integration. Pros Our staff truly appreciate the user-friendliness of the software. New users find it easy to learn and navigate to accomplish their tasks. The Reports module is by far one of the best applications with this CMMS. Other software struggle in this area or you have to use a 3rd-party software. Cons I think that Maintenance Connection can enhance the software by standing up a robust GIS functionality for all cloud-service clients. This is the one area that our clients request and is a challenge to deliver using Maintenance Connection. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Reason for choosing Maintenance Connection Cost and user-friendly interface and navigation Review Source SP Skyler P. Facilities Coordinator Hospital & Health Care Used the software for: 2+ years ### "Lacking Support and Customization" December 18, 2025 3.0 Overall good experience, I just wish I was able to use it to its full potential. There's a lot of bugs in the system that make asset addition especially difficult/time consuming. Pros Ease of use for the customers- Easy to setup accounts and links for customers to submit work order requests. Cons As a seasoned user, there's not a lot of options for me to customize what I need. We have used the system for 5 years and Im still not getting what I need from the program and I dont have the support to assist Switched from [PCS TMS](https://www.capterra.com/p/29249/Express/) Our department was outsourced and the switch was made with the new management team Review Source AA Alan A. Maintenance and Reliability Manager Building Materials Used the software for: 2+ years ### "Satisfied User" December 18, 2025 4.0 I like the software and have used it for almost 6 years in two different companies. Being able to have their team listen and give you what you ask for, provided it is within the capabilities of the software. Pros The flexibility to create my own reports to fit my situation and the ease of which people can adapt to using it. Cons One minor complaint that I have is that not being able to print either a calendar or Gantt chart to post is an inconvenience, but we do work around it. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Maximo](https://www.capterra.com/p/170474/Maximo/) Reason for choosing Maintenance Connection Ease of implementation and the user interface Switched from [JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/) Ease of use and MC has exactly the functions a maintenance team needs without the extra Knowledge needed for keystroke combinations Review Source CA Cole A. Asset Reliabilty Machinery Used the software for: 2+ years ### "Asset Reliabitly System Admin." February 23, 2026 4.0 I am very compfortable using this platform. I use the Accruent Academy often to refresh my myself when needed. Pros I like the how easy it is to search for assets using global search. And how easy it is to create new assets and PM'. Cons I wish it was easier to add images to the procedure task while creating PMs. It would be wonderful to be able copy an image from a users manual and paste it on the task it is refering to. Switched from [MPP.360](https://www.capterra.com/p/10006003/MPP-360/) My old place of employment shut down operations at that plant. New Job. Review Source TC Tamara C. Maintenance Planner Consumer Goods Used the software for: Less than 6 months ### "Eyes of a Maintenance Planner " February 24, 2026 4.0 Positive, Easy to Learn, Love the training modules are accessible and detailed. I would recommend this CMMS program to any company I find myself at. Pros Being able attach photos, documents, and notes to all PM's, Work Orders, Inventory, PO's. Every aspect can hold all the details needed to create a smooth transaction for preventive maintenance. Cons The service requests aren't required to obtain critical information to convert to workorder as a planner. Switched from [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/)[L2L Connected Workforce Platform](https://www.capterra.com/p/144367/Dispatch/) I switched jobs, my previous employer was using SAP and transferring over to L2L. Review Source MF Matthew F. Operations Leader Oil & Energy Used the software for: 2+ years ### "Maintenance Connection" February 25, 2026 5.0 I have had a great experience with Maintenance connection and the usability of it from an operators phone is very useful for our facility. we keep all of maintenance and equipment manuals on our M C which allows technicians to access it from remote areas. Pros we use it for maintenance and operations rounds. having the ability to have specs entered is a huge plus and helps us with our operations Cons the website navigation isnt great. when going into an asset and navigating down through multiple planes and then going back, it forces you to go through the entire process again. the back button for the web browser will send you back to the login page. Review Source KL Kevin L. Maintenance Lead Technician Warehousing Used the software for: 2+ years ### "Solid Tool That Keeps Our Team Moving" February 24, 2026 4.0 Overall, it’s been a dependable system for our team. It helps us stay organized, keep track of assets, and stay on top of maintenance without things falling through the cracks. It’s not perfect, but it gets the job done, and the support team really helps make up for any rough edges. Pros Maintenance Connection has made our day‑to‑day work a lot smoother. Creating and tracking work orders is pretty straightforward, and keeping up with preventive maintenance is way easier now. Inventory tracking has also gotten better over the years, which saves us a ton of headaches. Their support team deserves credit — whenever we’ve run into issues, they’ve been quick to jump in and help. Cons The interface could definitely use a refresh. Some things take more clicks than they should, and a few parts of the system feel a bit old‑school. Reporting works well once you figure it out, but there’s a learning curve. The mobile version is handy, but still not perfect when you're out in the field. Review Source PS Paul S. Maintenance Planner Food & Beverages Used the software for: 1-2 years ### "Pretty robust CMMS with lots of customizations." December 18, 2025 5.0 Overall, Maintenance Connection has proven to be a great value for the cost, providing a secure site with tons of operational tools and solid customer service. Pros I find the document and asset management very useful. Building BOM for equipment, attaching technical data and images, all of which can be linked to work orders. PM planning and sorting makes maintaining a professional approach to maintenance easy. PO creation and organization have become essential to our organization. Cons The report building could potentially be a little more user friendly, such as utilizing a report building "wizard" tool, but is overall very useful and an integral part of staying on track with our KPI's and overall site coordination. Review Source SK Sarah K. Assistant Director of Quality Assurance and Regulatory Compliance Hospital & Health Care Used the software for: 2+ years ### "Assistant Director of Quality Assurance and Regulatory Compliance" February 23, 2026 3.0 As a system we need to update this more regularly and more detail training would be helpful. It would be a better system if our own team actually utilize the tools provided by MC. Overall I would continue to use it and see no problems Pros That a lot of items is all in one system. Pictures and videos/ documents are all important - and we are able to keep it in one system. we don't use it for financial documents - which would be useful. It has great potential. Cons We don't utilize enough of it and not train prior to using it - the weekly meeting is great but hard to attend Review Source MF Micah F. Facilities and Equipment leader Machinery Used the software for: 2+ years ### "quality site that is reliable" December 18, 2025 4.0 I have been using for almost 10 years now and haven't had any real hiccups or crashes, very reliable site! Pros easy to navigate when shown how to use it. there is a lot of this app that i don't use but would like to get to know. Cons sometimes it's busy and i have trouble finding what I am doing. once i click around though I can usually find what I am looking for. Review Source KS Kim S. Maintenance System Specialist Food Production Used the software for: 2+ years ### "Maintenance Connection is a decent maintenance system platform" February 23, 2026 4.0 Overall our company likes Maintenance Connection and we don't want to change to anything new if we do not have to. Hoping the glitching slows down. Pros What I loke most about Maintenance Connection is the ease of moving between screens and inner platforms. Cons What I like least about Maintenance Connection is all of the glitches that we have been having in the past 6 months. Review Source KH Kittra H. Maintenance Planner Industrial Automation Used the software for: 2+ years ### "MC asset help" February 23, 2026 5.0 MC has made asset health documentation a breeze when cooperate is wanting to know how much time, labor and material was put into the asset questioned. Pros Management of the assets is the biggest win with a paper trail for audit reasons and showing customers documentation. Cons Some of the reports running are not simple to navigate or make. I would like to have a blank report and make my own with no prerequisites. Review Source CR Corey R. Maintenance Packaging and Containers Used the software for: 1-2 years ### "Review of Maintenance Connection" December 18, 2025 4.0 Ive had a good experience but only after taking the time to master many of the features. It takes a lot of effort to really implement the features this system offers because you have to be aware of what fields are connected/how they appear elsewhere in the system. Pros customizability and reportability. I can customize most fields to better fit our operation. I can also report on anything so long as the report is set up correctly Cons Some features are hard to understand how to use even with technical knowledge and help manual. Cant easily see photo library (cant see full photo library anywhere). Some functions are not at all self explanatory and have no help page (or hard to find) such as the vertical report set up Review Source RM Ronan M. Facilities Manager Facilities Services Used the software for: 2+ years ### "Great system" February 24, 2026 5.0 Have been using it for 10 years and have found it very beneficial to my day to day workload. I feel though that it could do more for me if I had the required training. Pros Easy to use Comprehensive reports has multiple client friendly features such as direct logging. he platform made it easy to track work orders, manage assets, and maintain service history, which helped improve visibility across maintenance operations. Cons Issues with pictures printing to WOs. THere is also an issue with zeroing invoice costs The reporting function, while useful, could be somewhat limited and required additional manual input or manipulation to produce more tailored reports. Review Source HK Hashim K. Director Hospital & Health Care Used the software for: 2+ years ### "Very Good User Interface." February 24, 2026 4.0 I am happy with the Maintenance Connection interface. It's simple and easy to use. However, it can get frustration at times when you have to close several work orders and have to repeat the labor hours. Pros Ease of navigating around. From opening to closing work orders it provides an excellent user interface. Cons Having to enter time sheet hours twice. It should be able to populate the labor hours when closing out the work order. Review Source SO Stephen O. Manager Pharmaceuticals Used the software for: 2+ years ### "My Review of Accruent CMMS" February 24, 2026 5.0 Been using it now for 4 years. Compared to others, it's good. Loads fast and the asset and inventory modules are used by me daily. Pros Maintenance Connection has had several upgrades over the years. The asset management program performs great with the various modules included. Cons I find the reports section to be somewhat difficult. There are several reports in a LOCKED mode that I am unable to use or modify. Review Source KZ Kevin Z. EHS Manager Packaging and Containers Used the software for: 2+ years ### "One of the best CMMS I have ever used." December 18, 2025 4.0 Overall, I really like the lay out, the fact that there is a mobile platform available that is simplified for the tecnicans on the floor makes MC a great choice for our operations. Pros The flexibility and customization of how workflows are ran. MC also makes tracking purchases and inventory usage very easy. Cons Some menu options are buried pretty deep inside of other menus and remembering where each item is located can be a challenge sometimes. Review Source JW James W. Chief Engineer Hospitality Used the software for: 2+ years ### "User Review" February 24, 2026 5.0 Always fast and user friendly. Adding and removing users are done with ease. The layout could be better but overall a good application. Pros Ease of using the application, The updates are always helpful and the application is very user friendly for my techs. Cons The layout of the desktop version could be set up better, Put in more columns to use tthe features of the app. Review Source TB Thomas B. LEAD MECHANIC Utilities Used the software for: 2+ years ### "Lead Mechanic" December 18, 2025 5.0 I love Maintenance Connection. Use it every day. Hope to use this same program for the rest of my career. Pros Maintenance connection is very user friendly. Its simplicity makes it super easy to navigate. I look forward to using it for many years to come. Cons The 15-minuet automatic refresh, had to retype a lot of labor report. But I've learned to save intermittently. Also, I would love for it to work better on my iPhone. Review Source MM MARIANNA M. CLERICAL ASSOCIATE Hospital & Health Care Used the software for: 2+ years ### "MAINTENANCE CONNECTION IS MY GO-TO" December 18, 2025 4.0 EASY TO LEARN AND USE. I HAVE TO TEACH PEOPLE HOW TO USE IT OVER THE PHONE QUITE FREQUENTLY (THEY USE SERVICE REQUESTER) AND IT'S EASY FOR THEM TO LEARN Pros WHEN IT WORKS IT'S A GREAT APP BUT WHEN IT CRASHES IT'S A REAL NUISANCE. EASY TO LEARN. WHAT ELSE TO SAY? Cons FREEZES AND CRASHES A LOT. SOME OF THE CONFIGURATIONS ARE TOO CONVOLUTED AND CONFUSE PEOPLE. REDESIGN! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.