# Maintenance Connection Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Maintenance Connection the right Asset Tracking solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/12444/Maintenance-Connection/reviews --- Maintenance Connection 4.4 (443) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Maintenance Connection Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews Comprehensive maintenance operations platform 88% positive reviews out of 50 Most reviewers find maintenance management centralizes work orders, preventive schedules, and asset history, improving organization and accountability. Kody B Maintenance Manager, 51 - 200 employees. "We use it primarily for maintenance management and it makes creating PM's and WO's very easy to track and revert back to in times of need, such as an audit." Complex and restrictive reporting 38% negative reviews out of 64 Some users say reporting is difficult to customize, with locked templates, unclear outputs, and a steep learning curve. Stephen O Manager, 51 - 200 employees. "There are several reports in a LOCKED mode that I am unable to use or modify." Streamlined asset organization tools 90% positive reviews out of 40 Most reviewers describe asset management as intuitive, making asset tracking, work order handling, and preventive maintenance efficient. alan R supervisor, 2 - 10 employees. "Maintenance Connection's comprehensive, user-friendly, and customizable interface as its best features, making it easy to manage assets, work orders, and preventive maintenance in one place." Frequent bugs and update problems 54% negative reviews out of 41 Some reviewers indicate bugs, interface glitches, and update issues disrupt workflows and cause frustration during daily use. Keith L Associate Director of Physical Plant, 201 - 500 employees. "Updates can end up breaking things before they fix the previous issue. When presented with updates via the road-map, the updates take an extreme amount of time to come to fruition." Highly adaptable feature set 90% positive reviews out of 31 Most users comment features in Maintenance Connection are versatile, allowing customization for diverse workflows and industry needs. Rifatt M Reliability Engineer, 10,001+ employees. "Overall, the system works well and has many features that can be utilized to get the most out of Maintenance Connection" ## Showing most helpful reviews Showing 1-25 of 443 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David J. Electrician Newspapers Used the software for: 2+ years ### "Benefits of using Maintenance Connection" November 7, 2018 4.0 We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue. The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order. We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store . Pros The ease of use in the configuration of MC is far better than what I experienced with different vendor. Most user options are a setting that the local administrator can change via a tick box option. The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs Cons The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix. Review Source Response from Accruent November 13, 2018 David, Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer. All the best, CS Cameron S. Senior Reliability Engineer Chemicals Used the software for: 1-2 years ### "Built from the ground up as a CMMS, you can tell every details has been considered by folks who worked in the field. " December 18, 2025 5.0 I've used other CMMSs and MC is I think my 6th and it's the best out of all of them, it's highly functional, work orders carry so much more capability and are easy for technicians Pros I like how functional it is and how a lot of various scenarios have been thought out in the field and solved in . I also like how easy it is to navigate around. Cons No cycle count function for inventory management. I notice filters sometimes don't work. I think the overall user interface is slightly outdated, however the UI design is relatively functional, there is really no "Bloat" or unnecessary graphics or colors when using MC. Alternatives considered [SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[HxGN EAM](https://www.capterra.com/p/249582/HxGN-EAM/) Reason for choosing Maintenance Connection Easy of use, highly functional, cost per concurrent user, customization, requires no IT support to implement. Switched from [HxGN EAM](https://www.capterra.com/p/249582/HxGN-EAM/) Not functional enough, not user friendly, required our IT department to roll out to sites. Too complicated to perform any task or retrieve any information from. Review Source AD Amy D. Program Manager Utilities Used the software for: 2+ years ### "Maintenance Connection Professional Use Experience" December 18, 2025 3.0 I've been using since 2009 and it a very handy, user-friendly tool that is easily deployed, easy to administer, and easy to data mine. It has been a great experience but am hopeful that Accruent can bring on more enhanced features such as GIS integration. Pros Our staff truly appreciate the user-friendliness of the software. New users find it easy to learn and navigate to accomplish their tasks. The Reports module is by far one of the best applications with this CMMS. Other software struggle in this area or you have to use a 3rd-party software. Cons I think that can enhance the software by standing up a robust GIS functionality for all cloud-service clients. This is the one area that our clients request and is a challenge to deliver using Maintenance Connection. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Reason for choosing Maintenance Connection Cost and user-friendly interface and navigation Review Source KA Kevin A. Maintenance Supervisor Machinery Used the software for: 6-12 months ### "A lot of great KPI options, Huge Learning Curve to get Right...." February 24, 2026 3.0 Process Automation of PM's are not intuitive. Cannot seem to control when it start verses target date of specific pm to accurately track KPI's Pros All the options that are available to really track important KPI's, expenses, parts, team members, as well as different layers of user access and work order generation. Cons It is not user intuitive to use, some simple things are buried in categories that are not logical. User interface not as robust. Setting up PM's, the prime use i feel for this type of product, is not very easy to set up nor control Alternatives considered [SAP S/4HANA Cloud](https://www.capterra.com/p/152293/SAP-S-4HANA/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing Maintenance Connection Was not involved in the decision of opting to use as the CMMS Software for the company Review Source DS Debbie S. CMMS Administrator Environmental Services Used the software for: 2+ years ### "Excellent Work Order, Asset, Reporting and Preventative Maintenance System" December 18, 2025 5.0 The experience has been awesome! I'm the administrator to for Jacobs Engineering. I'm on the Villages Florida project. We use this system consistently. Pros Everything! I've been using this system for 12+ years. It gets better every year. I love the reporting and the asset module, and of course, the work order and preventative maintenance scheduling! Cons There is really nothing I dislike about . If I have issues with the system in general, I would like to see better solutions with Accruent. Alternatives considered [Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/) Reason for choosing Maintenance Connection is easier to learn and to get the team involved. They also prefer Maintenance Connection. Review Source HD Holly D. Assistant Plant Manager Mining & Metals Used the software for: 2+ years ### "Maintenance Connection – End-User Feedback" December 18, 2025 4.0 Overall, my experience with has been positive. It provides a reliable system for managing work orders, preventive maintenance, and asset history, which supports better organization, accountability, and compliance. While there is a learning curve and some processes can feel time-consuming, the system is effective once users are familiar with it and helps improve visibility and consistency across maintenance operations. Pros provides a centralized platform for tracking work orders, preventive maintenance, and asset history, which helps improve organization and visibility across maintenance activities. Cons The system can feel cumbersome at times, particularly when entering or updating work orders, as it requires multiple steps and fields. Navigation is not always intuitive, which can slow down technicians in the field, and some features are not as user-friendly on mobile devices. Reporting and customization can also be limited without administrative support, making it harder to quickly tailor the system to specific site needs. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing Maintenance Connection was selected because it offered the best overall balance of functionality, asset management depth, and support for preventive maintenance and compliance requirements. Review Source FS Frida S. Administrative Coordinator Higher Education Used the software for: 2+ years ### "Efficient System Backed by a Strong Support Team" December 18, 2025 5.0 I appreciate how reliable the support team is! The system itself works efficiently to address our everyday operational needs. Pros system is very user-friendly. It's a very robust system that offers unlimited potential to address the growing needs of our organization. It is highly customizable and has lots of functionality. Cons As a user and co-admin, I have yet to experience what I like the least about . We are still working to optimize everything it can do for our organization. So far, it meets our expectations well. Switched from [Ellucian](https://www.capterra.com/p/135932/Ellucian/) We were looking for a more efficient and upgrade system functionality. Review Source BS Britt S. CMMS and Planning Supervisor Electrical/Electronic Manufacturing Used the software for: 2+ years ### "The CMMS that can do it all and continues to grow" September 26, 2025 5.0 I have been using MC for 12 years and I have enjoyed using this software. I have looked at other software and I always compare it to MC and it never comes close to what MC can offer. Pros I like the ability to track a lot of information in multiple modules, that each module connects to one another, and the customization that you can do as an admin. Cons I wish some modules were more robust; I wish the procedure tasks were easier to use; I wish there were a better chat feature available for techs; and I would like to see more ideas from users be implemented. Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Reason for choosing Maintenance Connection System was built how we needed to continue using it compared to MaintainX. Review Source EH Evaristo H. hvac tech Logistics and Supply Chain Used the software for: Less than 6 months ### "Ride on a glide" February 24, 2026 5.0 really a great way to monitor and keep track of your assets in real time. history and other features are right at you finger tips.. aside from the other programs ive used i would say that this one is quite the best. Pros easy connection to internet and easily finding what im looking for at a moments notice. compared to other programs where i would need to log in just to log in was figuratively unappealing. Cons The only downfall that i came across or felt as though would need some improving is the fact that there isnt a feature where you could retract older posts or older Work Orders that needed to be revisited. no option for retrieving deleted files either. Switched from [Corrigo](https://www.capterra.com/p/14544/Corrigo-CMMS-Property-Mgmt/) corrigo was complicated and did not focus on task at hand Review Source CH Craig H. Maintenance Controller Engineering Hospital & Health Care Used the software for: 2+ years ### "Need Change" February 23, 2026 3.0 Average. Pros staying up to date with just w/o and reporting. Cons there has been no improvement, for purchase orders, invoicing, receiving, and most importantly Inventory. i may be the 1% But i really could use some improvements. Switched from [TMS.AI](https://www.capterra.com/p/153047/Rose-Rocket/) We Wanted Improvements, in overall, engineering productivity. Review Source DB David B. Life Safety Technician Hospital & Health Care Used the software for: 1-2 years ### "Maintenance Connection: A must have for anyone in maintenance (or anyone who doesn't want their equipment to break down) " December 18, 2025 5.0 The more I use the program, the more I enjoy my work! I learn something new about the program almost every day. I look forward to the day when I can collaborate a little easier with the program and hopefully have API access. Pros I love all the features that has built into it. It gives you the ability to keep track of every little aspect of your equipment, as well as the inspections and maintenance done to it. I love that it leaves a place open for the user to add their own information about assets with the user-defined fields. They thought of almost everything when designing the program. I love how it has the ability to predict when something could go wrong. Cons I wish it were just a little more user-friendly. I hate that I am unable to access the majority of these features. For instance, when I tried to add a detail such as the Year Manufactured to the fire extinguishers that I am tracking in the program, it says I don't have sufficient permissions to do so. Which is a smart security move in most situations; however, I don't see how this could be a security risk. Review Source JM Jeremy M. Health and Safety Manager Oil & Energy Used the software for: 1-2 years ### "MC is Awesome!" December 18, 2025 5.0 Pros This is a great platform overall, and I genuinely enjoy working in MC. Having everything centralized in one system makes a big difference in day-to-day efficiency. It saves a significant amount of time compared to having to switch back and forth between multiple programs, windows, or software tools just to complete routine tasks. The streamlined workflow helps reduce confusion, minimizes the chance of missing information, and allows me to stay more focused on the work itself rather than on managing different systems. Overall, MC improves productivity and makes managing tasks, documentation, and coordination much smoother and more organized. Cons One area where the platform could be improved is the report print function. When reports are printed or exported, the results often appear blurry or unclear, which makes them difficult to read and less professional in appearance. This can be frustrating, especially when reports need to be shared with leadership, clients, or used for official documentation. Clear, high-quality output is important for accuracy, recordkeeping, and communication, and the current print quality does not always meet those expectations. Improving the resolution and formatting of printed reports would greatly enhance usability and confidence in the system. A sharper, more readable report output would make the platform more effective for both internal and external use. Review Source BR Brian R. Maintenance Supervisor Industrial Automation Used the software for: 2+ years ### "Exemplary Customer Service" February 25, 2026 5.0 As a user of over 8 years I have become very familiar with the in's and out's of the daily operation. If a need arises that I am unfamiliar with customer service is always quick to respond with a solution and/or just solve the problem for us remotely. This in and of itself is why I chose to participate in the review. Accruent has really invested in customer service. It has always been good but even better over the last 1-2 years. Keep up the good work. Pros The simplicity of navigation... It is much easier than other CMMS platforms. This helps keep technician interaction to a minimum to focus on labor tasks at hand. Cons \- Labor and user set-up... Needing to navigate to multiple levels of the software to assign appropriate authorizations. - Frequent updates requiring cache and browsing history deletion for the program to function correctly. - Global search function for inventory or asset information. I wish it was more one word search specific for results. It not being can make it difficult to find a result quickly Review Source JT Jasmine T. Maintenance supervisor Facilities Services Used the software for: 2+ years ### "Maintenance Connection Reveiw" February 23, 2026 5.0 My experience has been a great experience so far. Im able to create work orders and close work orders or look up past work orders for more information. Pros Its easy ton navigate and have access to my work orders, assets and labor time. Im able to get any information needed without a hassle Cons It logs me out after not being active. It wont let me access work orders for a certain location. I was able to access my northwest and college Of nursing locations before but cant now Review Source NT Nathan T. Maintenance Lead Financial Services Used the software for: 1-2 years ### "Better than most." December 18, 2025 5.0 Overall I like MC over any of the other systems I have worked with. Being able to setup auto assignments, and send emails based on status changes of work orders, if setup correctly it is almost a hands off system. Pros After using several different programs, MC is one of the easiest to learn. It also helps that the Academy is free and available at any time. Cons Setting up a new user, is a little harder than I think it needs to be. The site admin should be able to setup someone without having to go through the login screen. Review Source SH SHAYLA H. Facilities Administrator Retail Used the software for: Less than 6 months ### "Update and simplify" February 24, 2026 3.0 It's complicated to use. Some of the steps are unnecessary. Don't like the difficulty level to complete simple task. This feels like an early 2000s upgraded version to the AS400 screen, just allowing more colors. Pros The ability to track and maintain inventory. There is visibility into other DCs stockrooms if you ever need to get information missing or request parts that may have long lead times. This makes collaborating to get parts from other users very simple. Cons The platform needs an overhaul. The look is dated. The actions to complete tasks should be reduced. Having to create POs in MC when you have already done one in the procurement database is inefficient. The PM process has useless tabs. Learning this system requires effort that shouldn't be needed. Creating reports and the tracking needs major work. Too many options that create confusion and extra work even after you export. Having to get administrator approval to make changes should not be required if each DC is isolated from other locations. This would eliminate so much extra time trying to manage dead stock or updating part information. A connection to procurement systems needs to be created to help streamline the PO creation process and make this an automatic action in MC. Review Source aN anes N. maintenance planner Machinery Used the software for: 1-2 years ### "A Solid Maintenance Tool with Good Potential" February 24, 2026 4.0 My overall experience with was not very positive. I found the system to be overly complicated and not very intuitive. Simple tasks often required too many steps Pros What I appreciated most about was how user‑friendly and organized the system is. The platform makes it easy to manage work orders, track asset history, and coordinate preventive maintenance — all in one place. The layout is clean and intuitive, which helps reduce time spent searching for information and improves workflow efficiency. Cons What I liked least about was how complicated the KPI features were. The setup and reporting structure felt overly complex, making it difficult to quickly track performance or pull meaningful insights. Instead of helping streamline maintenance metrics, the KPI tools often required extra time and effort to use effectively. Review Source LG Larizah G. Preventative Administrator Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Reliable and Feature-Rich" December 18, 2025 5.0 My overall experience with has been positive. It is a secure and reliable system with useful features that help manage maintenance work efficiently. While it can sometimes take a while to load, the good value for money and helpful customer support make it a solid and dependable platform to use. Pros What I liked most about is that it feels safe and reliable to use. It offers good value for the price by providing useful features that help reduce downtime and keep work running smoothly. The customer support is also helpful and quick to respond, which makes using the system easier. Cons What I liked most about is that it feels safe and reliable to use and offers good value for the price with helpful maintenance features. However, what I don’t like is that the system can sometimes take a while to load. Customer support is helpful and responsive, which makes the experience better overall. Review Source cW caleb W. Mechanic III Facilities Services Used the software for: 2+ years ### "Best platform for beginner, and advanced useability " February 24, 2026 4.0 Over the the past four years, I have found that the platform is extremely user friendly, and is very easily learned, even without teaching. Pros I appreciate the useability, and the non complexity of the platform. I also like the fact that you can almost fully customize your screen to fit you. Cons I am not a huge fan of the limited access, although I understand that this is a result of the admin controls Review Source KB Kody B. Maintenance Manager Food Production Used the software for: 2+ years ### "Pricey but overall great program" February 24, 2026 4.0 Going on year 6 now and overall happy with the program. It has helped eliminate down time in the production area and helped with organizing things during out audits. Pros The interface is helpful and easy to understand. We use it primarily for maintenance management and it makes creating PM's and WO's very easy to track and revert back to in times of need, such as an audit. Cons The cost of the program is a little on the expensive side but if you were to use it to its fullest potential, I think one can justify it. Customer support is great when you can get in touch but that is not the easiest thing to do for some reason. Review Source DD Derek D. Facility Manager Facilities Services Used the software for: 2+ years ### "Super Efficient Progam!" December 18, 2025 5.0 It is the lifeline for our site. We assign correctives, track work order status and make sure preventive work is completed on time. Pros Tracking work order status and client reports. It helps us keep track of all work that is being done in our facilities. Cons Not having enough licenses for our site. If there was a way to improve upon this, where it wasn't an issue. The program would be absolutely perfect. Review Source SO Stephen O. Manager Pharmaceuticals Used the software for: 2+ years ### "My Review of Accruent CMMS" February 24, 2026 5.0 Been using it now for 4 years. Compared to others, it's good. Loads fast and the asset and inventory modules are used by me daily. Pros has had several upgrades over the years. The asset management program performs great with the various modules included. Cons I find the reports section to be somewhat difficult. There are several reports in a LOCKED mode that I am unable to use or modify. Review Source DE David E. Maintenance Tech Business Supplies and Equipment Used the software for: 6-12 months ### "Maintenance Connection Review . " February 23, 2026 3.0 My experience with this program has been exceptionally smooth from day one. It functions exactly as a maintenance tool should—working quietly in the background to support our goals without creating unnecessary obstacles or administrative "red tape." The simplicity of the layout means we can focus entirely on equipment reliability rather than fighting with a clunky interface. It has truly streamlined our workflow and made our PM reviews a seamless part of the work week. Pros his program is remarkably intuitive, stripping away the usual complexity found in maintenance scheduling. The user-friendly interface and logical navigation allow our team to update PM tasks in seconds rather than hours. It strikes the perfect balance between robust data tracking and a clean, clutter-free layout that even our least tech-savvy technicians can master. Cons How only a certain amount of people can be on the system at the same time, i believe for us is 2 or 3. Review Source CV CLINTON V. Biomed Technician Hospital & Health Care Used the software for: 2+ years ### "maintenance connection review" December 19, 2025 5.0 Overall my experience is good with . it seems like there is an abundance of information available. Pros I like that you can enter a lot of data for an asset. i feel that there are a lot of fields from location to cost and PM management. Cons I wish that there was more of a profile for a specific user. For example, if I were to log into i would like to see a real quick and simple dashboard of my to-do's, like open correctives and open PM's. Review Source AS Annitta S. Assistant Director of Facilities Managment Higher Education Used the software for: 2+ years ### "MC works well for us! " December 18, 2025 4.0 I have been working in the system for about 2 years, I knew nothing about it when I started, and the trainings were very helpful as well as the help desk when I could not figure something out. Pros Easy to learn, works well with our campus. Whenever I have had a question, the support has been great! From fast email reply's to setting up a phone call to walk me through the solution. Cons The cost of each license seems steep, when there are several of us that need to work in the system, it is a pain to have to wait until someone is done. Would be nice if there were more options for pricing. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.