--- title: "Maintenance Connection Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Maintenance Connection the right CMMS solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/12444/Maintenance-Connection/reviews/" page_type: "reviews" language: "en" --- Maintenance Connection 4.4 (444) [View alternatives](https://www.capterra.com/p/12444/Maintenance-Connection/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Maintenance Connection Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews BS Britt S CMMS and Planning SupervisorElectrical/Electronic Manufacturing, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I like the ability to track a lot of information in multiple modules, that each module connects to one another, and the customization that you can do as an admin.“ September 26, 2025 BB Bonnie B Digital Systems ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “Maintenance Connection was our first Facilities software and it was a step up from spreadsheets and emails, but for the pricepoint, it was hard to navigate and ultimately some of our staff gave up using it.“ June 24, 2026 ar alan r supervisorEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Maintenance Connection's comprehensive, user-friendly, and customizable interface as its best features, making it easy to manage assets, work orders, and preventive maintenance in one place.“ February 24, 2026 ar alan r supervisorEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Maintenance Connection focus on its steep learning curve, complex user interface, and challenging reporting tools. While users appreciate its depth and customization, they often find the system cumbersome to navigate.“ February 24, 2026 PP Patrick P Maintenance PlannerFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “The available training resources make it easier for new users to get up and running efficiently. Although I have only been using the system for two weeks, I have already been able to configure new technicians, assign user access, set up new assets, and create work orders with confidence.“ February 23, 2026 HD Holly D Assistant Plant ManagerMining & Metals, 201 - 500 employeesUsed the software for: More than 2 years. “Reporting and customization can also be limited without administrative support, making it harder to quickly tailor the system to specific site needs.“ December 18, 2025 KB Kody B Maintenance ManagerFood Production, 51 - 200 employeesUsed the software for: More than 2 years. “We use it primarily for maintenance management and it makes creating PM's and WO's very easy to track and revert back to in times of need, such as an audit.“ February 24, 2026 TK Thomas K Facilities, Maintenance and Procurement CoordinatorChemicals, 201 - 500 employeesUsed the software for: More than 2 years. “Not being able to use symbols in the part name field, for example, when I have different lengths & sizes of fittings and can't actually use fraction or inch symbols.“ December 18, 2025 ## Showing most helpful reviews Showing 1-25 of 444 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David J. Electrician Newspapers Used the software for: 2+ years ### "Benefits of using Maintenance Connection" November 7, 2018 4.0 We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue. The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order. We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store . Pros The ease of use in the configuration of MC is far better than what I experienced with different vendor. Most user options are a setting that the local administrator can change via a tick box option. The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs Cons The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix. Review Source Response from Accruent November 13, 2018 David, Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer. All the best, FS Frida S. Administrative Coordinator Higher Education Used the software for: 2+ years ### "Efficient System Backed by a Strong Support Team" December 18, 2025 5.0 I appreciate how reliable the support team is! The system itself works efficiently to address our everyday operational needs. Pros Maintenance Connection system is very user-friendly. It's a very robust system that offers unlimited potential to address the growing needs of our organization. It is highly customizable and has lots of functionality. Cons As a user and co-admin, I have yet to experience what I like the least about Maintenance Connection. We are still working to optimize everything it can do for our organization. So far, it meets our expectations well. Switched from [Ellucian](https://www.capterra.com/p/135932/Ellucian/) We were looking for a more efficient and upgrade system functionality. Review Source CP Chris P. facilities administrative coordinator Non-Profit Organization Management Used the software for: 2+ years ### "worth a try" February 24, 2026 3.0 i enjoy the system it has taught me alot especially with the accruent accademy but there is just alot of systems or processes that just are not necessary. Pros customer support, easy to use once you get used to it, the team can get on and see whats pending and over due especailly with this 2026 update. Cons the system is very hard to navigate, sometime the work orders/PMs dont generate, sometimes PM's double publish for no reason, or not on time. there is a time difference of when someone imputs a work order to when it gets published its a bad thing especially when its a high priority item. Review Source TB Tracy B. Director of Maintenance and Engineering Utilities Used the software for: 2+ years ### "Can't Find Anything Better" February 24, 2026 5.0 I have used eight different CMMS systems throughout my career. Maintenance Connection is the easiest system to use, while providing the most usable information. Pros It's just a very easy program to use and manage! I don't have to spend half of my day managing the program, but instead, I spend 30 minutes a day managing the workforce and maintenance jobs! Cons The glitches that occasionally happen. However, these are usually corrected within a day or two. When something does happen, the process to request help is very easy and is usually acted upon within a couple hours. Switched from [Maximo](https://www.capterra.com/p/170474/Maximo/) Maintenance Connect is so much easier, yet provides the same products. Review Source JB Jack B. Maintenance Consultant Food & Beverages Used the software for: 6-12 months ### "It is lengthy. Needs to be shortened into a Catchier Name" December 18, 2025 4.0 For the most part it does what it was designed for. It's a CMMS program. Like I mentioned the AI future is now. Pros Maintenance Connection has everything that is needed in a CMMS Program that is needed to do what is generally needed in the industry. Cons As AI is ramping up, it is not setup currently to start at the beginning of the new era. Predictive is good but self-troubleshooting program would be better Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Reason for choosing Maintenance Connection Familiarity from other companies and associates Switched from [Cogsdale](https://www.capterra.com/p/12557/Customer-Service-Management/) Previous CMMS did not have the features needed. Review Source AD Amy D. Program Manager Utilities Used the software for: 2+ years ### "Maintenance Connection Professional Use Experience" December 18, 2025 3.0 I've been using Maintenance Connection since 2009 and it a very handy, user-friendly tool that is easily deployed, easy to administer, and easy to data mine. It has been a great experience but am hopeful that Accruent can bring on more enhanced features such as GIS integration. Pros Our staff truly appreciate the user-friendliness of the software. New users find it easy to learn and navigate to accomplish their tasks. The Reports module is by far one of the best applications with this CMMS. Other software struggle in this area or you have to use a 3rd-party software. Cons I think that Maintenance Connection can enhance the software by standing up a robust GIS functionality for all cloud-service clients. This is the one area that our clients request and is a challenge to deliver using Maintenance Connection. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Reason for choosing Maintenance Connection Cost and user-friendly interface and navigation Review Source SP Skyler P. Facilities Coordinator Hospital & Health Care Used the software for: 2+ years ### "Lacking Support and Customization" December 18, 2025 3.0 Overall good experience, I just wish I was able to use it to its full potential. There's a lot of bugs in the system that make asset addition especially difficult/time consuming. Pros Ease of use for the customers- Easy to setup accounts and links for customers to submit work order requests. Cons As a seasoned user, there's not a lot of options for me to customize what I need. We have used the system for 5 years and Im still not getting what I need from the program and I dont have the support to assist Switched from [PCS TMS](https://www.capterra.com/p/29249/Express/) Our department was outsourced and the switch was made with the new management team Review Source CA Cole A. Asset Reliabilty Machinery Used the software for: 2+ years ### "Asset Reliabitly System Admin." February 23, 2026 4.0 I am very compfortable using this platform. I use the Accruent Academy often to refresh my myself when needed. Pros I like the how easy it is to search for assets using global search. And how easy it is to create new assets and PM'. Cons I wish it was easier to add images to the procedure task while creating PMs. It would be wonderful to be able copy an image from a users manual and paste it on the task it is refering to. Switched from [MPP.360](https://www.capterra.com/p/10006003/MPP-360/) My old place of employment shut down operations at that plant. New Job. Review Source AA Alan A. Maintenance and Reliability Manager Building Materials Used the software for: 2+ years ### "Satisfied User" December 18, 2025 4.0 I like the software and have used it for almost 6 years in two different companies. Being able to have their team listen and give you what you ask for, provided it is within the capabilities of the software. Pros The flexibility to create my own reports to fit my situation and the ease of which people can adapt to using it. Cons One minor complaint that I have is that not being able to print either a calendar or Gantt chart to post is an inconvenience, but we do work around it. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Maximo](https://www.capterra.com/p/170474/Maximo/) Reason for choosing Maintenance Connection Ease of implementation and the user interface Switched from [JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/) Ease of use and MC has exactly the functions a maintenance team needs without the extra Knowledge needed for keystroke combinations Review Source TC Tamara C. Maintenance Planner Consumer Goods Used the software for: Less than 6 months ### "Eyes of a Maintenance Planner " February 24, 2026 4.0 Positive, Easy to Learn, Love the training modules are accessible and detailed. I would recommend this CMMS program to any company I find myself at. Pros Being able attach photos, documents, and notes to all PM's, Work Orders, Inventory, PO's. Every aspect can hold all the details needed to create a smooth transaction for preventive maintenance. Cons The service requests aren't required to obtain critical information to convert to workorder as a planner. Switched from [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/)[L2L Connected Workforce Platform](https://www.capterra.com/p/144367/Dispatch/) I switched jobs, my previous employer was using SAP and transferring over to L2L. Review Source AF Amy F. Maintenance Schedule Planner Manager Hospitality Used the software for: 2+ years ### "Adapting with Maintenance Connection" December 18, 2025 5.0 I have used MC for the past 12 years and it has been a joy to see what all this system can do. Constant updates and improvements keep me busy with finding improvements I can make in our own processes. Pros Customizing features has been a huge benefit for adapting to changing internal processes. Customer Service has always been quick to respond and follow through with correcting my issues. Document management has also been an incredible asset for my company who is getting away from paper and shared files. API availability makes it easier to connect with multiple systems my company uses in other departments. Cons I don't dislike many features, but it would be nice to customize more without being a master in SQL. MC has had ongoing bug fixes and improvements so when something has been an issue it is either fixed or improved. Other dislikes have already been fixed/implemented such as the service requester portal and MC express becoming outdated. Review Source JM Jeremy M. Health and Safety Manager Oil & Energy Used the software for: 1-2 years ### "MC is Awesome!" December 18, 2025 5.0 Pros This is a great platform overall, and I genuinely enjoy working in MC. Having everything centralized in one system makes a big difference in day-to-day efficiency. It saves a significant amount of time compared to having to switch back and forth between multiple programs, windows, or software tools just to complete routine tasks. The streamlined workflow helps reduce confusion, minimizes the chance of missing information, and allows me to stay more focused on the work itself rather than on managing different systems. Overall, MC improves productivity and makes managing tasks, documentation, and coordination much smoother and more organized. Cons One area where the platform could be improved is the report print function. When reports are printed or exported, the results often appear blurry or unclear, which makes them difficult to read and less professional in appearance. This can be frustrating, especially when reports need to be shared with leadership, clients, or used for official documentation. Clear, high-quality output is important for accuracy, recordkeeping, and communication, and the current print quality does not always meet those expectations. Improving the resolution and formatting of printed reports would greatly enhance usability and confidence in the system. A sharper, more readable report output would make the platform more effective for both internal and external use. Review Source FC Francisco C. Building coordinator Facilities Services Used the software for: 6-12 months ### "Facilities Coordinator" February 23, 2026 4.0 It has been a good experience so far. The only thing I would like to see is simpler/streamlined use of the app to make tasks/processes faster and save some time. I would also like to be able to automate tasks easily. Pros It is very streamlined and easy to use. it facilitates my days and makes my work more efficient. I am able to keep track of all my staff and their projects to ensure they are completing them in a timely manner. The app is also very secure, and has great value. Cons I think they could simplify some of the processes. I would like to be able to automate tasks, and sometimes it is a little complicated and hard to understand how to do this properly/effectively. The customer support is also very helpful. Review Source SK Sarah K. Assistant Director of Quality Assurance and Regulatory Compliance Hospital & Health Care Used the software for: 2+ years ### "Assistant Director of Quality Assurance and Regulatory Compliance" February 23, 2026 3.0 As a system we need to update this more regularly and more detail training would be helpful. It would be a better system if our own team actually utilize the tools provided by MC. Overall I would continue to use it and see no problems Pros That a lot of items is all in one system. Pictures and videos/ documents are all important - and we are able to keep it in one system. we don't use it for financial documents - which would be useful. It has great potential. Cons We don't utilize enough of it and not train prior to using it - the weekly meeting is great but hard to attend Review Source SH SHAYLA H. Facilities Administrator Retail Used the software for: Less than 6 months ### "Update and simplify" February 24, 2026 3.0 It's complicated to use. Some of the steps are unnecessary. Don't like the difficulty level to complete simple task. This feels like an early 2000s upgraded version to the AS400 screen, just allowing more colors. Pros The ability to track and maintain inventory. There is visibility into other DCs stockrooms if you ever need to get information missing or request parts that may have long lead times. This makes collaborating to get parts from other users very simple. Cons The platform needs an overhaul. The look is dated. The actions to complete tasks should be reduced. Having to create POs in MC when you have already done one in the procurement database is inefficient. The PM process has useless tabs. Learning this system requires effort that shouldn't be needed. Creating reports and the tracking needs major work. Too many options that create confusion and extra work even after you export. Having to get administrator approval to make changes should not be required if each DC is isolated from other locations. This would eliminate so much extra time trying to manage dead stock or updating part information. A connection to procurement systems needs to be created to help streamline the PO creation process and make this an automatic action in MC. Review Source KS Kim S. Maintenance System Specialist Food Production Used the software for: 2+ years ### "Maintenance Connection is a decent maintenance system platform" February 23, 2026 4.0 Overall our company likes Maintenance Connection and we don't want to change to anything new if we do not have to. Hoping the glitching slows down. Pros What I loke most about Maintenance Connection is the ease of moving between screens and inner platforms. Cons What I like least about Maintenance Connection is all of the glitches that we have been having in the past 6 months. Review Source aR alan R. supervisor Environmental Services Used the software for: 2+ years ### "pros cons good bad " February 24, 2026 5.0 I find Maintenance Connection versatile with its wide range of functionalities. For someone willing to invest time and effort, it can be incredibly valuable. Pros Maintenance Connection's comprehensive, user-friendly, and customizable interface as its best features, making it easy to manage assets, work orders, and preventive maintenance in one place. Key benefits include improved organization, reliable performance, and helpful customer support, which collectively boost productivity Cons Maintenance Connection focus on its steep learning curve, complex user interface, and challenging reporting tools. While users appreciate its depth and customization, they often find the system cumbersome to navigate. Review Source KH Kittra H. Maintenance Planner Industrial Automation Used the software for: 2+ years ### "MC asset help" February 23, 2026 5.0 MC has made asset health documentation a breeze when cooperate is wanting to know how much time, labor and material was put into the asset questioned. Pros Management of the assets is the biggest win with a paper trail for audit reasons and showing customers documentation. Cons Some of the reports running are not simple to navigate or make. I would like to have a blank report and make my own with no prerequisites. Review Source AM Amanda M. MRO Purchasing Agent Renewables & Environment Used the software for: 2+ years ### "Maintenance Connect " February 24, 2026 5.0 It is wonderful. I can keep track of literally everything and it benefits me as an employee and the company so much. Pros What I like most is the ease of use, multiple ways to keep track of things. How you can hook everything together and keep everything all in one place. Cons There not really anything that I do not like about maintenance connect. It's a pretty awesome tool to have. Review Source LG Larizah G. Preventative Administrator Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Reliable and Feature-Rich" December 18, 2025 5.0 My overall experience with Maintenance Connection has been positive. It is a secure and reliable system with useful features that help manage maintenance work efficiently. While it can sometimes take a while to load, the good value for money and helpful customer support make it a solid and dependable platform to use. Pros What I liked most about Maintenance Connection is that it feels safe and reliable to use. It offers good value for the price by providing useful features that help reduce downtime and keep work running smoothly. The customer support is also helpful and quick to respond, which makes using the system easier. Cons What I liked most about Maintenance Connection is that it feels safe and reliable to use and offers good value for the price with helpful maintenance features. However, what I don’t like is that the system can sometimes take a while to load. Customer support is helpful and responsive, which makes the experience better overall. Review Source eE eamonn E. sr. maintenance manager Logistics and Supply Chain Used the software for: 2+ years ### "gap fishkill" February 23, 2026 3.0 average, would like to see more AI capabilities and reporting. This would be a great selling point for the app. Pros user friendly, can easily onboard new techs. Purchase orders are easy to process and follow. Asset hierarches are structured and easy to follow. Cons limited reporting, limited flexibility with parts i.e techs can not see issue units resulting in inventory variances. Review Source JW James W. Chief Engineer Hospitality Used the software for: 2+ years ### "User Review" February 24, 2026 5.0 Always fast and user friendly. Adding and removing users are done with ease. The layout could be better but overall a good application. Pros Ease of using the application, The updates are always helpful and the application is very user friendly for my techs. Cons The layout of the desktop version could be set up better, Put in more columns to use tthe features of the app. Review Source DD Derek D. Facility Manager Facilities Services Used the software for: 2+ years ### "Super Efficient Progam!" December 18, 2025 5.0 It is the lifeline for our site. We assign correctives, track work order status and make sure preventive work is completed on time. Pros Tracking work order status and client reports. It helps us keep track of all work that is being done in our facilities. Cons Not having enough licenses for our site. If there was a way to improve upon this, where it wasn't an issue. The program would be absolutely perfect. Review Source FB Francis B. System Mechanic A Logistics and Supply Chain Used the software for: 2+ years ### "My experience on maintenance connection" December 18, 2025 5.0 My experience with MC has been positive. The system makes it straight forward to manage preventive and corrective maintenance for BHS and PBB. Work orders are easy to create, update, and close which helps keep our operations organized and efficient Pros has a very user-friendly interface that makes it easy to create, track and close work orders. It helps our team efficiently to manage maintenance activities BHS and boarding bridges with clear documentation. Cons So far, there are no major issues based on our daily use. some reports take extra steps to navigate but overall is has not affected our maintenance operations. Review Source TB Thomas B. LEAD MECHANIC Utilities Used the software for: 2+ years ### "Lead Mechanic" December 18, 2025 5.0 I love Maintenance Connection. Use it every day. Hope to use this same program for the rest of my career. Pros Maintenance connection is very user friendly. Its simplicity makes it super easy to navigate. I look forward to using it for many years to come. Cons The 15-minuet automatic refresh, had to retype a lot of labor report. But I've learned to save intermittently. Also, I would love for it to work better on my iPhone. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.