--- title: "Accruent Maintenance Connection Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Accruent Maintenance Connection the right CMMS solution for you? Explore 444 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/12444/Maintenance-Connection/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-27" --- Accruent Maintenance Connection 4.4 (444) [View alternatives](https://www.capterra.com/p/12444/Maintenance-Connection/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 27th, 2026 # Reviews of Accruent Maintenance Connection Ease of use 4.3 Customer Service 4.4 ## Pros and Cons in Reviews ar alan r supervisorEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Maintenance Connection's comprehensive, user-friendly, and customizable interface as its best features, making it easy to manage assets, work orders, and preventive maintenance in one place.“ February 24, 2026 BB Bonnie B Digital Systems ManagerNon-Profit Organization Management, 51 - 200 employeesUsed the software for: 1-2 years. “Maintenance Connection was our first Facilities software and it was a step up from spreadsheets and emails, but for the pricepoint, it was hard to navigate and ultimately some of our staff gave up using it.“ June 24, 2026 PP Patrick P Maintenance PlannerFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “The available training resources make it easier for new users to get up and running efficiently. Although I have only been using the system for two weeks, I have already been able to configure new technicians, assign user access, set up new assets, and create work orders with confidence.“ February 23, 2026 ar alan r supervisorEnvironmental Services, 2 - 10 employeesUsed the software for: More than 2 years. “Maintenance Connection focus on its steep learning curve, complex user interface, and challenging reporting tools. While users appreciate its depth and customization, they often find the system cumbersome to navigate.“ February 24, 2026 KB Kody B Maintenance ManagerFood Production, 51 - 200 employeesUsed the software for: More than 2 years. “We use it primarily for maintenance management and it makes creating PM's and WO's very easy to track and revert back to in times of need, such as an audit.“ February 24, 2026 HD Holly D Assistant Plant ManagerMining & Metals, 201 - 500 employeesUsed the software for: More than 2 years. “Reporting and customization can also be limited without administrative support, making it harder to quickly tailor the system to specific site needs.“ December 18, 2025 DE David E Maintenance TechBusiness Supplies and Equipment, 51 - 200 employeesUsed the software for: 6-12 months. “It strikes the perfect balance between robust data tracking and a clean, clutter-free layout that even our least tech-savvy technicians can master.“ February 23, 2026 TK Thomas K Facilities, Maintenance and Procurement CoordinatorChemicals, 201 - 500 employeesUsed the software for: More than 2 years. “Not being able to use symbols in the part name field, for example, when I have different lengths & sizes of fittings and can't actually use fraction or inch symbols.“ December 18, 2025 ## Showing most helpful reviews Showing 1-25 of 444 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David J. Electrician Newspapers Used the software for: 2+ years ### "Benefits of using Maintenance Connection" November 7, 2018 4.0 We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root cause of the issue. The trades staff can also access asset information via the tablet (such as manuals, procedures) that are directly linked to the asset or the work order. We are now seeing huge gains in efficiencies in the inventory section of our business due to the automatic reorder functionality for inventory as the trades staff directly book out parts used. once a work order is entered on the tablet, the trades staff can look up parts that are used on that asset and see how many of those parts are in stock and the location of the bin in the store . Pros The ease of use in the configuration of MC is far better than what I experienced with different vendor. Most user options are a setting that the local administrator can change via a tick box option. The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs Cons The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix. Review Source Response from Accruent November 13, 2018 David, Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer. All the best, FS Frida S. Administrative Coordinator Higher Education Used the software for: 2+ years ### "Efficient System Backed by a Strong Support Team" December 18, 2025 5.0 I appreciate how reliable the support team is! The system itself works efficiently to address our everyday operational needs. Pros Maintenance Connection system is very user-friendly. It's a very robust system that offers unlimited potential to address the growing needs of our organization. It is highly customizable and has lots of functionality. Cons As a user and co-admin, I have yet to experience what I like the least about Maintenance Connection. We are still working to optimize everything it can do for our organization. So far, it meets our expectations well. Switched from [Ellucian](https://www.capterra.com/p/135932/Ellucian/) We were looking for a more efficient and upgrade system functionality. Review Source CP Chris P. facilities administrative coordinator Non-Profit Organization Management Used the software for: 2+ years ### "worth a try" February 24, 2026 3.0 i enjoy the system it has taught me alot especially with the accruent accademy but there is just alot of systems or processes that just are not necessary. Pros customer support, easy to use once you get used to it, the team can get on and see whats pending and over due especailly with this 2026 update. Cons the system is very hard to navigate, sometime the work orders/PMs dont generate, sometimes PM's double publish for no reason, or not on time. there is a time difference of when someone imputs a work order to when it gets published its a bad thing especially when its a high priority item. Review Source TB Tracy B. Director of Maintenance and Engineering Utilities Used the software for: 2+ years ### "Can't Find Anything Better" February 24, 2026 5.0 I have used eight different CMMS systems throughout my career. Maintenance Connection is the easiest system to use, while providing the most usable information. Pros It's just a very easy program to use and manage! I don't have to spend half of my day managing the program, but instead, I spend 30 minutes a day managing the workforce and maintenance jobs! Cons The glitches that occasionally happen. However, these are usually corrected within a day or two. When something does happen, the process to request help is very easy and is usually acted upon within a couple hours. Switched from [Maximo](https://www.capterra.com/p/170474/Maximo/) Maintenance Connect is so much easier, yet provides the same products. Review Source JB Jack B. Maintenance Consultant Food & Beverages Used the software for: 6-12 months ### "It is lengthy. Needs to be shortened into a Catchier Name" December 18, 2025 4.0 For the most part it does what it was designed for. It's a CMMS program. Like I mentioned the AI future is now. Pros Maintenance Connection has everything that is needed in a CMMS Program that is needed to do what is generally needed in the industry. Cons As AI is ramping up, it is not setup currently to start at the beginning of the new era. Predictive is good but self-troubleshooting program would be better Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Reason for choosing Accruent Maintenance Connection Familiarity from other companies and associates Switched from [Cogsdale](https://www.capterra.com/p/12557/Customer-Service-Management/) Previous CMMS did not have the features needed. Review Source AD Amy D. Program Manager Utilities Used the software for: 2+ years ### "Maintenance Connection Professional Use Experience" December 18, 2025 3.0 I've been using Maintenance Connection since 2009 and it a very handy, user-friendly tool that is easily deployed, easy to administer, and easy to data mine. It has been a great experience but am hopeful that Accruent can bring on more enhanced features such as GIS integration. Pros Our staff truly appreciate the user-friendliness of the software. New users find it easy to learn and navigate to accomplish their tasks. The Reports module is by far one of the best applications with this CMMS. Other software struggle in this area or you have to use a 3rd-party software. Cons I think that Maintenance Connection can enhance the software by standing up a robust GIS functionality for all cloud-service clients. This is the one area that our clients request and is a challenge to deliver using Maintenance Connection. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/) Reason for choosing Accruent Maintenance Connection Cost and user-friendly interface and navigation Review Source CA Cole A. Asset Reliabilty Machinery Used the software for: 2+ years ### "Asset Reliabitly System Admin." February 23, 2026 4.0 I am very compfortable using this platform. I use the Accruent Academy often to refresh my myself when needed. Pros I like the how easy it is to search for assets using global search. And how easy it is to create new assets and PM'. Cons I wish it was easier to add images to the procedure task while creating PMs. It would be wonderful to be able copy an image from a users manual and paste it on the task it is refering to. Switched from [MPP.360](https://www.capterra.com/p/10006003/MPP-360/) My old place of employment shut down operations at that plant. New Job. Review Source SP Skyler P. Facilities Coordinator Hospital & Health Care Used the software for: 2+ years ### "Lacking Support and Customization" December 18, 2025 3.0 Overall good experience, I just wish I was able to use it to its full potential. There's a lot of bugs in the system that make asset addition especially difficult/time consuming. Pros Ease of use for the customers- Easy to setup accounts and links for customers to submit work order requests. Cons As a seasoned user, there's not a lot of options for me to customize what I need. We have used the system for 5 years and Im still not getting what I need from the program and I dont have the support to assist Switched from [PCS TMS](https://www.capterra.com/p/29249/Express/) Our department was outsourced and the switch was made with the new management team Review Source TC Tamara C. Maintenance Planner Consumer Goods Used the software for: Less than 6 months ### "Eyes of a Maintenance Planner " February 24, 2026 4.0 Positive, Easy to Learn, Love the training modules are accessible and detailed. I would recommend this CMMS program to any company I find myself at. Pros Being able attach photos, documents, and notes to all PM's, Work Orders, Inventory, PO's. Every aspect can hold all the details needed to create a smooth transaction for preventive maintenance. Cons The service requests aren't required to obtain critical information to convert to workorder as a planner. Switched from [SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/)[L2L Connected Workforce Platform](https://www.capterra.com/p/144367/Dispatch/) I switched jobs, my previous employer was using SAP and transferring over to L2L. Review Source AA Alan A. Maintenance and Reliability Manager Building Materials Used the software for: 2+ years ### "Satisfied User" December 18, 2025 4.0 I like the software and have used it for almost 6 years in two different companies. Being able to have their team listen and give you what you ask for, provided it is within the capabilities of the software. Pros The flexibility to create my own reports to fit my situation and the ease of which people can adapt to using it. Cons One minor complaint that I have is that not being able to print either a calendar or Gantt chart to post is an inconvenience, but we do work around it. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Maximo](https://www.capterra.com/p/170474/Maximo/) Reason for choosing Accruent Maintenance Connection Ease of implementation and the user interface Switched from [JD Edwards EnterpriseOne](https://www.capterra.com/p/212037/JD-Edwards-EnterpriseOne/) Ease of use and MC has exactly the functions a maintenance team needs without the extra Knowledge needed for keystroke combinations Review Source AF Amy F. Maintenance Schedule Planner Manager Hospitality Used the software for: 2+ years ### "Adapting with Maintenance Connection" December 18, 2025 5.0 I have used MC for the past 12 years and it has been a joy to see what all this system can do. Constant updates and improvements keep me busy with finding improvements I can make in our own processes. Pros Customizing features has been a huge benefit for adapting to changing internal processes. Customer Service has always been quick to respond and follow through with correcting my issues. Document management has also been an incredible asset for my company who is getting away from paper and shared files. API availability makes it easier to connect with multiple systems my company uses in other departments. Cons I don't dislike many features, but it would be nice to customize more without being a master in SQL. MC has had ongoing bug fixes and improvements so when something has been an issue it is either fixed or improved. Other dislikes have already been fixed/implemented such as the service requester portal and MC express becoming outdated. Review Source KL Kevin L. Maintenance Lead Technician Warehousing Used the software for: 2+ years ### "Solid Tool That Keeps Our Team Moving" February 24, 2026 4.0 Overall, it’s been a dependable system for our team. It helps us stay organized, keep track of assets, and stay on top of maintenance without things falling through the cracks. It’s not perfect, but it gets the job done, and the support team really helps make up for any rough edges. Pros Maintenance Connection has made our day‑to‑day work a lot smoother. Creating and tracking work orders is pretty straightforward, and keeping up with preventive maintenance is way easier now. Inventory tracking has also gotten better over the years, which saves us a ton of headaches. Their support team deserves credit — whenever we’ve run into issues, they’ve been quick to jump in and help. Cons The interface could definitely use a refresh. Some things take more clicks than they should, and a few parts of the system feel a bit old‑school. Reporting works well once you figure it out, but there’s a learning curve. The mobile version is handy, but still not perfect when you're out in the field. Review Source FC Francisco C. Building coordinator Facilities Services Used the software for: 6-12 months ### "Facilities Coordinator" February 23, 2026 4.0 It has been a good experience so far. The only thing I would like to see is simpler/streamlined use of the app to make tasks/processes faster and save some time. I would also like to be able to automate tasks easily. Pros It is very streamlined and easy to use. it facilitates my days and makes my work more efficient. I am able to keep track of all my staff and their projects to ensure they are completing them in a timely manner. The app is also very secure, and has great value. Cons I think they could simplify some of the processes. I would like to be able to automate tasks, and sometimes it is a little complicated and hard to understand how to do this properly/effectively. The customer support is also very helpful. Review Source PS Paul S. Maintenance Planner Food & Beverages Used the software for: 1-2 years ### "Pretty robust CMMS with lots of customizations." December 18, 2025 5.0 Overall, Maintenance Connection has proven to be a great value for the cost, providing a secure site with tons of operational tools and solid customer service. Pros I find the document and asset management very useful. Building BOM for equipment, attaching technical data and images, all of which can be linked to work orders. PM planning and sorting makes maintaining a professional approach to maintenance easy. PO creation and organization have become essential to our organization. Cons The report building could potentially be a little more user friendly, such as utilizing a report building "wizard" tool, but is overall very useful and an integral part of staying on track with our KPI's and overall site coordination. Review Source SH SHAYLA H. Facilities Administrator Retail Used the software for: Less than 6 months ### "Update and simplify" February 24, 2026 3.0 It's complicated to use. Some of the steps are unnecessary. Don't like the difficulty level to complete simple task. This feels like an early 2000s upgraded version to the AS400 screen, just allowing more colors. Pros The ability to track and maintain inventory. There is visibility into other DCs stockrooms if you ever need to get information missing or request parts that may have long lead times. This makes collaborating to get parts from other users very simple. Cons The platform needs an overhaul. The look is dated. The actions to complete tasks should be reduced. Having to create POs in MC when you have already done one in the procurement database is inefficient. The PM process has useless tabs. Learning this system requires effort that shouldn't be needed. Creating reports and the tracking needs major work. Too many options that create confusion and extra work even after you export. Having to get administrator approval to make changes should not be required if each DC is isolated from other locations. This would eliminate so much extra time trying to manage dead stock or updating part information. A connection to procurement systems needs to be created to help streamline the PO creation process and make this an automatic action in MC. Review Source TL Tyler L. Mechanic Utilities Used the software for: 2+ years ### "Great program" February 24, 2026 4.0 Overall, the program is fantastic. All employees have access to view all data on assets if they need at any given time without needing to dig through countless paper manuals saving time and money. We use this daily with multiple users making work orders, being able to put them in a list of urgency. Pros I love how it makes maintenance requests 95% automated, and reports are easily accessible after the repairs/PM are completed. Cons On occasion the program will have an error and I would need to close the website and re-login. Not a huge deal but a slight inconvenience Review Source NT Nathan T. Maintenance Lead Financial Services Used the software for: 1-2 years ### "Better than most." December 18, 2025 5.0 Overall I like MC over any of the other systems I have worked with. Being able to setup auto assignments, and send emails based on status changes of work orders, if setup correctly it is almost a hands off system. Pros After using several different programs, MC is one of the easiest to learn. It also helps that the Academy is free and available at any time. Cons Setting up a new user, is a little harder than I think it needs to be. The site admin should be able to setup someone without having to go through the login screen. Review Source cW caleb W. Mechanic III Facilities Services Used the software for: 2+ years ### "Best platform for beginner, and advanced useability " February 24, 2026 4.0 Over the the past four years, I have found that the platform is extremely user friendly, and is very easily learned, even without teaching. Pros I appreciate the useability, and the non complexity of the platform. I also like the fact that you can almost fully customize your screen to fit you. Cons I am not a huge fan of the limited access, although I understand that this is a result of the admin controls Review Source AM Amanda M. MRO Purchasing Agent Renewables & Environment Used the software for: 2+ years ### "Maintenance Connect " February 24, 2026 5.0 It is wonderful. I can keep track of literally everything and it benefits me as an employee and the company so much. Pros What I like most is the ease of use, multiple ways to keep track of things. How you can hook everything together and keep everything all in one place. Cons There not really anything that I do not like about maintenance connect. It's a pretty awesome tool to have. Review Source eE eamonn E. sr. maintenance manager Logistics and Supply Chain Used the software for: 2+ years ### "gap fishkill" February 23, 2026 3.0 average, would like to see more AI capabilities and reporting. This would be a great selling point for the app. Pros user friendly, can easily onboard new techs. Purchase orders are easy to process and follow. Asset hierarches are structured and easy to follow. Cons limited reporting, limited flexibility with parts i.e techs can not see issue units resulting in inventory variances. Review Source LG Larizah G. Preventative Administrator Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Reliable and Feature-Rich" December 18, 2025 5.0 My overall experience with Maintenance Connection has been positive. It is a secure and reliable system with useful features that help manage maintenance work efficiently. While it can sometimes take a while to load, the good value for money and helpful customer support make it a solid and dependable platform to use. Pros What I liked most about Maintenance Connection is that it feels safe and reliable to use. It offers good value for the price by providing useful features that help reduce downtime and keep work running smoothly. The customer support is also helpful and quick to respond, which makes using the system easier. Cons What I liked most about Maintenance Connection is that it feels safe and reliable to use and offers good value for the price with helpful maintenance features. However, what I don’t like is that the system can sometimes take a while to load. Customer support is helpful and responsive, which makes the experience better overall. Review Source JW James W. Chief Engineer Hospitality Used the software for: 2+ years ### "User Review" February 24, 2026 5.0 Always fast and user friendly. Adding and removing users are done with ease. The layout could be better but overall a good application. Pros Ease of using the application, The updates are always helpful and the application is very user friendly for my techs. Cons The layout of the desktop version could be set up better, Put in more columns to use tthe features of the app. Review Source DD Derek D. Facility Manager Facilities Services Used the software for: 2+ years ### "Super Efficient Progam!" December 18, 2025 5.0 It is the lifeline for our site. We assign correctives, track work order status and make sure preventive work is completed on time. Pros Tracking work order status and client reports. It helps us keep track of all work that is being done in our facilities. Cons Not having enough licenses for our site. If there was a way to improve upon this, where it wasn't an issue. The program would be absolutely perfect. Review Source TL Timothy L. I and E Supervisor Oil & Energy Used the software for: 2+ years ### "I&E with Maintenance Conncet" February 24, 2026 5.0 I love Maintenance Connect. It definitely helps me keeps my tasks organized. I like being able to filter between date and sort by priority. Pros I like the usefulness of the reports. I also like being able to see upcoming tasks and being able to filter them by target dates. Cons Sometimes my work orders seemed to be delayed in getting to me though that could just be that we were going through some organization changes. Review Source TB Thomas B. LEAD MECHANIC Utilities Used the software for: 2+ years ### "Lead Mechanic" December 18, 2025 5.0 I love Maintenance Connection. Use it every day. Hope to use this same program for the rest of my career. Pros Maintenance connection is very user friendly. Its simplicity makes it super easy to navigate. I look forward to using it for many years to come. Cons The 15-minuet automatic refresh, had to retype a lot of labor report. But I've learned to save intermittently. Also, I would love for it to work better on my iPhone. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.