# Page 12 | Maintenance Connection Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is Maintenance Connection the right Equipment Maintenance solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/12444/Maintenance-Connection/reviews

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Maintenance Connection

4.4 (443)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 12 - Reviews of Maintenance Connection

## Showing most helpful reviews

Showing 276-300 of 443 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CO

Chris O.  
Chief Operations Officer  
Mining & Metals  
Used the software for: 1-2 years

### "Great user friendly product!"

September 25, 2019

5.0

Uptime on equipment has improved, we are able to track the work and expense on our assets better to make more informed decisions on whether to upgrade or replace certain items. When I went to analyze the business needs and searched for a vendor to partner with to help with our maintenance tracking needs, Maintenance Connection was their from the beginning and still to this day help with any needs that we may need, our rep even just checks in to see how things are going and if we need anything. This kind of customer service is dwindling

Pros

1\. Customer service is fantastic 2. User friendly 3. Easy to manipulate the data 4. Reporting is great, lots of options 5. Customizable to the user 6. Mobile friendly application

Cons

N/A Really have no complaints. I just hope that the company that bought them does not deviate from the high level of service that we have experienced since purchasing the software.

Review Source

WO

William O.  
Maintenance Mechanic  
Aviation & Aerospace  
Used the software for: 1-2 years

### "At times, slow to load. Site navigation can be slow."

February 10, 2018

4.0

A good way to compare preventative maintenance versus emergency maintenance work during a weekly cycle.

Pros

Keeps a good log of parts used versus parts on hand. Allows for cross referencing with fellow employees, on the same work order.

Cons

Hard to get to file photo attachments. Attachments can be lost or non-accessible. Archive folder not functioning, so can not refer to any history of repair or service to preventative maintenance scheduled work orders.

Review Source

EA

Edgardo A.  
Environmental Service Director  
  
Used the software for: 2+ years

### "Great software, easy to surf through the menu, easy friendly, reports are great. assets inventory."

August 1, 2018

5.0

Pros

The easy interaction among the menu, easy work order creation and follow up. I use TELS software too and Maintenance connection is far way better.

Cons

I am very satisfied with this software, I do not have any cons at this point, the only point to be addressed id the fact

Review Source

BD

Bob D.  
Director  
Facilities Services  
Used the software for: 2+ years

### "Maintenance Connection Review"

December 14, 2018

5.0

Overall our experience with the program has been good. Looking forward to future improvements

Pros

Easy to use overall. Price is reasonable. Scalable as you grow.

Cons

Can not add documents easily (manuals, list, etc.) Not always intuitive to a new user. Templates for PMs would be helpful

Review Source

BB

Brian B.  
Fleet Planner/assn't equip. mgr.  
Utilities  
Used the software for: 2+ years

### "customer service has been second to none"

February 7, 2018

4.0

organization and consistancy

Pros

customer service has been responsive and helpful, not having to wait for new updates to make changes has also been great

Review Source

Response from Accruent

February 8, 2018

Thanks for the kind review, Brian! We look forward to providing outstanding customer service to you for years to come! Thanks, Maintenance Connection

NR

Neicha R.  
Project Controls Specialist  
  
Used the software for: 1-2 years

### "Takes a bit of training, but very easy to use after that"

February 14, 2018

5.0

Pros

Customer support whenever help is needed - very fast responses with knowledgeable folks working on solutions

Cons

We tried to use it as an ERP system and it is just not robust enough - you should look into creating one

Review Source

TW

Terry W.  
Senior Project Manager  
Facilities Services  
Used the software for: 2+ years

### "We are using MC at over 30 campuses nationwide. Great product."

February 6, 2018

5.0

Pros

Ease of use and the support we get. Staff and clients like the product and the custom reports we can generate with MC.

Cons

Doesn't have some of the features we would like. We would like to see an event planner in the system and a fleet management module.

Review Source

TC

Timothy C.  
Maintenance Planner  
Facilities Services  
Used the software for: 2+ years

### "First Time Experience - The Best!!!!!"

October 4, 2016

5.0

Being my first time at a Chectpoint Convention, I am very impressed. The staff has been very knowledgeable and easy to talk to. I would recommend going to anyone who's looking for a better way to manage a business. Thanks Again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1

Pros

Easy to use.

Cons

Nothing

Review Source

RR

Ricardo R.  
Facilities Manager  
Aviation & Aerospace  
Used the software for: 1-2 years

### "Great time learning MC at Checkpoint"

October 5, 2016

5.0

I have really enjoyed gaining additional knowledge about features of MC. The conference seminars have been very useful and I cant wait to get back home and start implementing new techniques.

Pros

has the ability to gather and organize all necessary data for managing a facilities maintenance program

Cons

at first look the software does not look very user friendly and its not very intuitive as far as functions and buttons to execute different commands

Review Source

TH

Timothy H.  
Maintenance Supervisor  
Utilities  
Used the software for: 2+ years

### "Maintenance Connect does everything we need and more, constantly finding more value added apps."

February 6, 2018

4.0

All-in-one application for all my CMMS needs

Pros

Ease of moving through the various modules and screens. scheduling using either the calendar or the list

Cons

The stockroom module is no as intuitive to use as other programs, sometimes locating parts is difficult.

Review Source

MH

Michael H.  
Director of Facilities  
Hospital & Health Care  
Used the software for: 1-2 years

### "A solid value add program"

February 9, 2018

4.0

Our ability to track and manage equipment has proven invaluable to the organization. The system also brings a level of transparency to the work request process that was deeply needed and truly valued.

Pros

The set up and installation of the system was easy. The ability to customized the system around our organization was another selling point.

Cons

The system can be slightly cumbersome at times and it does not always have the ease of use I expected.

Review Source

CC

Cathy C.  
facilities assistant  
Government Administration  
Used the software for: 2+ years

### "MC"

November 9, 2018

5.0

I've really enjoyed working in MC and working with the team at MC

Pros

It's very user friendly and I enjoy how it stores the information well for reporting.

Cons

Since there are so many features, it can feel like you're not using the best tool for what you're doing.

Review Source

PB

Paul B.  
Asset Managing Engineer  
Government Administration  
Used the software for: 2+ years

### "This CMMS is very intuitive and very practical to use. "

July 12, 2017

5.0

Able to track maintenance costs and verify data to utilize for equipment replacement strategies.

Pros

The ability to instantly speak and interact with a support person to address issues in real time and on the spot. Very customizable yet simple.

Cons

There are alot of things we don't currently use that needed to be hidden/de-activated to make the process simpler.

Review Source

Response from Accruent

July 19, 2017

Paul, it's so good to hear that you like the software! Thanks for your feedback!

EM

Erin M.  
Maintenance Planner  
Utilities  
Used the software for: 6-12 months

### "MC Rating from Erin McLachlan"

October 4, 2016

5.0

Support is excellent. Web based makes it lightweight. Though being dependent on the web also depends on the robustness of the internet. Remembering to save often helps. I am pretty new to the application but looking forward to learning more. One thing that would help: When a user performs a PM and that PM cannot be complete due to an issue with the asset, the user then clicks Create Follow Up Work order. But the user has to manually go create the new followup work order. What would help would be that when that Create Follow Up work order is checked, it triggers a New Work Order window with the failed PM work order number in the Details. Thanks for listening!

Pros

service, functionality

Review Source

MM

Mac M.  
Mr  
Utilities  
Used the software for: 2+ years

### "Need to change your focus"

December 13, 2018

3.0

A continuing struggle to make it work how we want it to. Constant irritation at the little bugs that never get fixed.

Pros

The promises made by the salesman when we bought it.

Cons

The fact he was lying to us the entire time, Its nothing like it was portrayed to be.

Review Source

ML

Miguel L.  
Maintenance Planner  
Food & Beverages  
Used the software for: 2+ years

### "Lodi west side 79"

October 4, 2016

5.0

This is great. Nice to work close up with all the techs and be able to ask questions and get answers back right away. i have a lot of questions about my day to day operations and hoping to find short cuts and an easier way to get through steps.

Pros

user friendly with icons

Cons

browser software

Review Source

HT

Heather T.  
Mountain Operations Admin  
Hospitality  
Used the software for: 6-12 months

### "A Great Tool"

October 5, 2016

4.0

I have called into MC several times for various reasons over my brief period of use. I have always found the staff more than helpful. As a company I find that MC stands behind their product, and values in a way that proves that they care, not only for the bottom line, but also for the experience of he user. The functionality of the system is so versatile that it can accomplish things for a variety of industries. I look forward to learning more about the system and it's applications going forward and applying it to our industry. One item that I have had trouble with in the past, was as a new user, learning the systems capability. While MCU is a great tool, I have found that the videos are a bit dry and hard to stay engaged during. The supplemented examples are a great feature and I find that they are often times more helpful. The more I learn about MC and its applications the more I would like to incorporate it into our business. Thank you for a great product.

Pros

This software is capable of so much and can do more than I am sure I am aware of.

Cons

The learning curve can be a challenge.

Review Source

RT

Russell T.  
Electrician  
Utilities  
Used the software for: 2+ years

### "Maint Conn"

November 9, 2018

5.0

Maintenance Connection makes it easy to track what maintenance has been done and what needs to be done. There is flexibility to add unusual tasks easily.

Pros

The ability to sign off numerous work orders simultaneously.

Cons

Labor hours always defaulting to 1 regular.

Review Source

EP

Elizabeth P.  
Facilities Manager  
Government Administration  
Used the software for: 2+ years

### "Easy Implementation"

November 7, 2018

5.0

Customer Service has been great. Never seems to be any downtime from the servers.

Pros

It was extremely easy to implement and hit the ground running with minimal training. We love it!

Cons

Would like the mobile app included in our service contract.

Review Source

EC

Erica C.  
Service Coordinator  
Machinery  
Used the software for: 1-2 years

### "It is very user friendly"

July 11, 2017

5.0

in our PM areas helping keep track and keep up with our PM projects.

Pros

As stated above when I first started using MC I was nervous but once I started using it each day was easier and easier it was pretty fast.

Cons

The Labor time sheet is still a bit clunky, would have like to see there be more changed to that on the last update.

Review Source

Response from Accruent

July 19, 2017

Hi Erica! Thanks for your feedback! Glad to hear that you like the software!

DR

Dallas R.  
Maintenance Lead  
Sporting Goods  
Used the software for: 2+ years

### "Maintenance Lead"

November 9, 2018

4.0

use of finding parts after used on the equipment

Pros

ease of use and not hard to manage forms and print out reports. Can practically cross reference all data.

Cons

it takes awhile to learn the filters and get the info that we seek.

Review Source

tB

tiffany B.  
technical buyer  
Hospital & Health Care  
Used the software for: 2+ years

### "maintenance sales and procurement"

February 6, 2018

5.0

Pros

the user interface is very good, very easy to use and self explanatory, and tech support always available

Cons

I do not like the fact that you can not create a purchase order when you are only on the mobile version

Review Source

JM

Jenifer M.  
Maintenance Planner  
Automotive  
Used the software for: 2+ years

### "Our Custiomers like it"

November 6, 2018

5.0

Our customers like it. It is a little tough navigating the reports function, but Rep is always very helpful and patient

Pros

It meets all our regulatory requirements

Cons

Attachments don't always open, it does better to just use a word document

Review Source

Eddie S.  
Director Of Operations  
  
Used the software for:

### "During the evaluation of this software it performed very well."

February 9, 2018

4.0

Pros

I like the way you could upload information into the system, the easy at which the maintenance department could use the system. I like the feature of the PM and Inventory parts. The screen was easy to navigate and understand.

Cons

It was a little more powerful for what we were looking for. We chose to go with a different software to use a bridge until Corporate purchase a total enterprise system.

Review Source

DC

David C.  
Facilities Engineer  
  
Used the software for: 1-2 years

### "Very useful tool"

February 9, 2018

4.0

Pros

Allows me to keep track of who is performing what task and whether or not it gets completed on time.

Cons

It can get confusing to navigate through and is slightly unclear. For example, there are many reports that sound like what you are looking for but, when you run the report it may not return the desired information.

Review Source

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