# Page 2 | Maintenance Connection Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Maintenance Connection the right Equipment Maintenance solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/12444/Maintenance-Connection/reviews

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Maintenance Connection

4.4 (443)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Maintenance Connection

## Showing most helpful reviews

Showing 26-50 of 443 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Anne Marie C.  
Business Analyst II  
Printing  
Used the software for: 2+ years

### "It's not just great software, it's great service."

February 23, 2026

5.0

The staff is supportive, the system is easy to implement and it is a great value for the money. I highly recommend.

Pros

Their support is outstanding! They respond quickly to any questions or problems we encounter and have helped us with inventive solutions to problems unique to our business. Our employees are able to quickly learn how to use the software through their training. Plus, all of the reporting is accurate, understandable and easily implemented.

Cons

The web ap is a bit clunky however that has improved over time. The graphics on their in-house standard dashboards are a bit dated in their formatting.

Alternatives considered

[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/)

Reason for choosing Maintenance Connection

Easier to use and implement and the ability to use a timer to capture actual labor hours

Review Source

IF

Ian F.  
Franchise Equipment Manager  
Food & Beverages  
Used the software for: 2+ years

### "Newnan FEM"

February 23, 2026

4.0

I can use it to get the job done. When doing multiple repetitive changes it does start to lag. Could use a dark mode or skin

Pros

We use it. I can generally find what information I'm looking for rather quickly. The overall lay out is good

Cons

The way things are calculated. Being able to fully customize reports. Not being able to schedule a future work order without down time counting against us.

Switched from

[Citrix Workspace](https://www.capterra.com/p/220624/Citrix-Workspace/)

VMMS reached End of Life for us and we needed new software.

Review Source

DS

Debbie S.  
CMMS Administrator  
Environmental Services  
Used the software for: 2+ years

### "Excellent Work Order, Asset, Reporting and Preventative Maintenance System"

December 18, 2025

5.0

The experience has been awesome! I'm the administrator to Maintenance Connection for Jacobs Engineering. I'm on the Villages Florida project. We use this system consistently.

Pros

Everything! I've been using this system for 12+ years. It gets better every year. I love the reporting and the asset module, and of course, the work order and preventative maintenance scheduling!

Cons

There is really nothing I dislike about Maintenance Connection. If I have issues with the system in general, I would like to see better solutions with Accruent.

Alternatives considered

[Trimble Cityworks](https://www.capterra.com/p/80839/CityWorks/)

Reason for choosing Maintenance Connection

Maintenance Connection is easier to learn and to get the team involved. They also prefer Maintenance Connection.

Review Source

AF

Amy F.  
Maintenance Schedule Planner Manager  
Hospitality  
Used the software for: 2+ years

### "Adapting with Maintenance Connection"

December 18, 2025

5.0

I have used MC for the past 12 years and it has been a joy to see what all this system can do. Constant updates and improvements keep me busy with finding improvements I can make in our own processes.

Pros

Customizing features has been a huge benefit for adapting to changing internal processes. Customer Service has always been quick to respond and follow through with correcting my issues. Document management has also been an incredible asset for my company who is getting away from paper and shared files. API availability makes it easier to connect with multiple systems my company uses in other departments.

Cons

I don't dislike many features, but it would be nice to customize more without being a master in SQL. MC has had ongoing bug fixes and improvements so when something has been an issue it is either fixed or improved. Other dislikes have already been fixed/implemented such as the service requester portal and MC express becoming outdated.

Review Source

DB

David B.  
Life Safety Technician  
Hospital & Health Care  
Used the software for: 1-2 years

### "Maintenance Connection: A must have for anyone in maintenance (or anyone who doesn't want their equipment to break down) "

December 18, 2025

5.0

The more I use the program, the more I enjoy my work! I learn something new about the program almost every day. I look forward to the day when I can collaborate a little easier with the program and hopefully have API access.

Pros

I love all the features that Maintenance Connection has built into it. It gives you the ability to keep track of every little aspect of your equipment, as well as the inspections and maintenance done to it. I love that it leaves a place open for the user to add their own information about assets with the user-defined fields. They thought of almost everything when designing the program. I love how it has the ability to predict when something could go wrong.

Cons

I wish it were just a little more user-friendly. I hate that I am unable to access the majority of these features. For instance, when I tried to add a detail such as the Year Manufactured to the fire extinguishers that I am tracking in the program, it says I don't have sufficient permissions to do so. Which is a smart security move in most situations; however, I don't see how this could be a security risk.

Review Source

TA

Triston A.  
Project Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "Akers - Maintenance Connect Self Evaluation"

December 18, 2025

5.0

Overall i have been able to master it within my own scope and needs, helping others learn, and furthering my career because of it. I think it is a very robust and dynamic platform, i hope (when) AI gets incorporated, it is not a slop assistant or chat bot. i hope it is an actionable and actually helpful tool. it would be great if it could be used as a clean up tool, needle in a haystack finder, system simplifier (when it comes to Rules, UDFs, smart reports, etc.)

Pros

The amount of features that it has and the fact that you can choose how in depth you want to use those features or not.

Cons

I wish there were more advanced tutorials or demos or walkthroughs or seminars. I think my situation may be different since we have a proprietary license (or something) but as a power user of maintenance connect, i wish we had advanced classes and those advanced capabilities were made available instead of restricted.

Review Source

CW

Carly W.  
Building services coordinator  
Consumer Goods  
Used the software for: 2+ years

### "Great platform to use"

February 24, 2026

4.0

Overall i am happy. I appreciate it is capable of so much more than we use it for I just need time to invest on how to utilise it more.

Pros

On the whole I really like the user interface and the custoner support is excellent. I always get very detailed step by step help when I raise issues via the support website.

Cons

Can be frustrating with some of the wording being amercian as its often not the wording we would use but I get it. also sometimes when you raise an issue because of the time difference it can take a while to get a response. (responses are alwatys helpful though when they do come through)

Alternatives considered

[CAFM Explorer](https://www.capterra.com/p/126258/CAFM-Explorer/)

Reason for choosing Maintenance Connection

fitted our needs more. we set out a list of "wants" and it fitted the most

Switched from

[Cherwell Service Management](https://www.capterra.com/p/121158/Cherwell-Software/)

wasnt fit for purpose for what we needed

Review Source

JM

Jeremy M.  
Health and Safety Manager  
Oil & Energy  
Used the software for: 1-2 years

### "MC is Awesome!"

December 18, 2025

5.0

Pros

This is a great platform overall, and I genuinely enjoy working in MC. Having everything centralized in one system makes a big difference in day-to-day efficiency. It saves a significant amount of time compared to having to switch back and forth between multiple programs, windows, or software tools just to complete routine tasks. The streamlined workflow helps reduce confusion, minimizes the chance of missing information, and allows me to stay more focused on the work itself rather than on managing different systems. Overall, MC improves productivity and makes managing tasks, documentation, and coordination much smoother and more organized.

Cons

One area where the platform could be improved is the report print function. When reports are printed or exported, the results often appear blurry or unclear, which makes them difficult to read and less professional in appearance. This can be frustrating, especially when reports need to be shared with leadership, clients, or used for official documentation. Clear, high-quality output is important for accuracy, recordkeeping, and communication, and the current print quality does not always meet those expectations. Improving the resolution and formatting of printed reports would greatly enhance usability and confidence in the system. A sharper, more readable report output would make the platform more effective for both internal and external use.

Review Source

FS

Frida S.  
Administrative Coordinator  
Higher Education  
Used the software for: 2+ years

### "Efficient System Backed by a Strong Support Team"

December 18, 2025

5.0

I appreciate how reliable the support team is! The system itself works efficiently to address our everyday operational needs.

Pros

Maintenance Connection system is very user-friendly. It's a very robust system that offers unlimited potential to address the growing needs of our organization. It is highly customizable and has lots of functionality.

Cons

As a user and co-admin, I have yet to experience what I like the least about Maintenance Connection. We are still working to optimize everything it can do for our organization. So far, it meets our expectations well.

Switched from

[Ellucian](https://www.capterra.com/p/135932/Ellucian/)

We were looking for a more efficient and upgrade system functionality.

Review Source

KL

Keith L.  
Associate Director of Physical Plant  
Higher Education  
Used the software for: 1-2 years

### "SAU MC review"

February 24, 2026

5.0

My overall experience is pleasant. I would like to see this system continue to grow and become more efficient over time.

Pros

We really like the many different options for metrics and tracking expenses as well as man-hours within the Maintenance Connection MRO.

Cons

Sometimes the user interface can get misconstrued with updates. Updates can end up breaking things before they fix the previous issue. When presented with updates via the road-map, the updates take an extreme amount of time to come to fruition.

Alternatives considered

[MPX](https://www.capterra.com/p/255721/MPX/)

Reason for choosing Maintenance Connection

We liked the user interface and customizability the most. It seemed most tailored for our needs.

Switched from

[MPX](https://www.capterra.com/p/255721/MPX/)

We needed a more robust and updated system to operate within.

Review Source

BH

Bart H.  
Lead Critical Facility Engineer  
Computer & Network Security  
Used the software for: 2+ years

### "Reliable, easy"

February 25, 2026

4.0

I've been a user and admin of MC for many years. I think it's a fairly reliable tool, but not as user friendly as it could be. There are bugs here and there I would like to see smoothed out but overall I think it's a good tool with room for improvement.

Pros

It's easy to navigate. I like the levels of error protection across the tool, making sure that erroneous actions are limited.

Cons

Difficult to mass manipulate work orders. There are times when large groups of work orders are needed to be assigned to a specific person on multiple specific dates, or work orders that multiple need to be issued. Right now there's no easy way to do mass edits, only one at a time in most cases. Better flexibility in that would help. I think it would be nice for export capabilities too, for multiple user access levels. If a user level could export a list of assets, or work orders into a .csv file, that would be a huge benefit for our business.

Alternatives considered

[IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)

Reason for choosing Maintenance Connection

Cost, MC is similar and was able to meet our needs

Review Source

PS

Paul S.  
Maintenance Planner  
Food & Beverages  
Used the software for: 1-2 years

### "Pretty robust CMMS with lots of customizations."

December 18, 2025

5.0

Overall, Maintenance Connection has proven to be a great value for the cost, providing a secure site with tons of operational tools and solid customer service.

Pros

I find the document and asset management very useful. Building BOM for equipment, attaching technical data and images, all of which can be linked to work orders. PM planning and sorting makes maintaining a professional approach to maintenance easy. PO creation and organization have become essential to our organization.

Cons

The report building could potentially be a little more user friendly, such as utilizing a report building "wizard" tool, but is overall very useful and an integral part of staying on track with our KPI's and overall site coordination.

Review Source

TB

Tracy B.  
Director of Maintenance and Engineering  
Utilities  
Used the software for: 2+ years

### "Can't Find Anything Better"

February 24, 2026

5.0

I have used eight different CMMS systems throughout my career. Maintenance Connection is the easiest system to use, while providing the most usable information.

Pros

It's just a very easy program to use and manage! I don't have to spend half of my day managing the program, but instead, I spend 30 minutes a day managing the workforce and maintenance jobs!

Cons

The glitches that occasionally happen. However, these are usually corrected within a day or two. When something does happen, the process to request help is very easy and is usually acted upon within a couple hours.

Switched from

[Maximo](https://www.capterra.com/p/170474/Maximo/)

Maintenance Connect is so much easier, yet provides the same products.

Review Source

JK

Jennifer K.  
Coordinator  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Coordinator (oversee all work orders) "

February 23, 2026

3.0

Since being with Maintenance Connection, it has been "OK." I find people who are to help, some do bare minimum, some some rise up and go above and beyond. That is sincerely needed with using software that one does not know all about.

Pros

Keeps all information in database that has been entered. Now that I was taught on how to search with using the "wildcard" way, Ex: %digital% - that has helped tremendiously!

Cons

No ease of use, especially graphically. We have been using MC since the spring of last year and all vendors have done the "White Wall Process" and still from time to time, do not receive work orders. it's not reliable.

Switched from

[Ideagen Internal Audit](https://www.capterra.com/p/155355/Ideagen-Internal-Audit/)

Not being liscnensed again. There is talk of going to a more user friendly software down the road.

Review Source

AD

Amy D.  
Program Manager  
Utilities  
Used the software for: 2+ years

### "Maintenance Connection Professional Use Experience"

December 18, 2025

3.0

I've been using Maintenance Connection since 2009 and it a very handy, user-friendly tool that is easily deployed, easy to administer, and easy to data mine. It has been a great experience but am hopeful that Accruent can bring on more enhanced features such as GIS integration.

Pros

Our staff truly appreciate the user-friendliness of the software. New users find it easy to learn and navigate to accomplish their tasks. The Reports module is by far one of the best applications with this CMMS. Other software struggle in this area or you have to use a 3rd-party software.

Cons

I think that Maintenance Connection can enhance the software by standing up a robust GIS functionality for all cloud-service clients. This is the one area that our clients request and is a challenge to deliver using Maintenance Connection.

Alternatives considered

[IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)

Reason for choosing Maintenance Connection

Cost and user-friendly interface and navigation

Review Source

FC

Francisco C.  
Building coordinator  
Facilities Services  
Used the software for: 6-12 months

### "Facilities Coordinator"

February 23, 2026

4.0

It has been a good experience so far. The only thing I would like to see is simpler/streamlined use of the app to make tasks/processes faster and save some time. I would also like to be able to automate tasks easily.

Pros

It is very streamlined and easy to use. it facilitates my days and makes my work more efficient. I am able to keep track of all my staff and their projects to ensure they are completing them in a timely manner. The app is also very secure, and has great value.

Cons

I think they could simplify some of the processes. I would like to be able to automate tasks, and sometimes it is a little complicated and hard to understand how to do this properly/effectively. The customer support is also very helpful.

Review Source

MF

Micah F.  
Facilities and Equipment leader  
Machinery  
Used the software for: 2+ years

### "quality site that is reliable"

December 18, 2025

4.0

I have been using for almost 10 years now and haven't had any real hiccups or crashes, very reliable site!

Pros

easy to navigate when shown how to use it. there is a lot of this app that i don't use but would like to get to know.

Cons

sometimes it's busy and i have trouble finding what I am doing. once i click around though I can usually find what I am looking for.

Review Source

NT

Nathan T.  
Maintenance Lead  
Financial Services  
Used the software for: 1-2 years

### "Better than most."

December 18, 2025

5.0

Overall I like MC over any of the other systems I have worked with. Being able to setup auto assignments, and send emails based on status changes of work orders, if setup correctly it is almost a hands off system.

Pros

After using several different programs, MC is one of the easiest to learn. It also helps that the Academy is free and available at any time.

Cons

Setting up a new user, is a little harder than I think it needs to be. The site admin should be able to setup someone without having to go through the login screen.

Review Source

DS

Dakota S.  
Analyst  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "It's Alright"

February 23, 2026

3.0

Not bad, it is definitely better than other programs I have used before. However I think too much focus is put into the "what else can we do" and not enough is put into "what can we fix". Everything I see is talking about new feature here, or an added ability to do this, but hardly fixing things that have been an issue for years.

Pros

The ability to get data, where it is stored, how many modules are interconnected without having to use multiple services linked together.

Cons

The UI was fairly clunky when I first started using it, and looked really outdated. Now it has a fresh coat of paint, even more clunky as some QoL features got swapped out to make things look better. With the most recent update it is even more broken than before.

Review Source

JT

Jasmine T.  
Maintenance supervisor  
Facilities Services  
Used the software for: 2+ years

### "Maintenance Connection Reveiw"

February 23, 2026

5.0

My experience has been a great experience so far. Im able to create work orders and close work orders or look up past work orders for more information.

Pros

Its easy ton navigate and have access to my work orders, assets and labor time. Im able to get any information needed without a hassle

Cons

It logs me out after not being active. It wont let me access work orders for a certain location. I was able to access my northwest and college Of nursing locations before but cant now

Review Source

SK

Sarah K.  
Assistant Director of Quality Assurance and Regulatory Compliance  
Hospital & Health Care  
Used the software for: 2+ years

### "Assistant Director of Quality Assurance and Regulatory Compliance"

February 23, 2026

3.0

As a system we need to update this more regularly and more detail training would be helpful. It would be a better system if our own team actually utilize the tools provided by MC. Overall I would continue to use it and see no problems

Pros

That a lot of items is all in one system. Pictures and videos/ documents are all important - and we are able to keep it in one system. we don't use it for financial documents - which would be useful. It has great potential.

Cons

We don't utilize enough of it and not train prior to using it - the weekly meeting is great but hard to attend

Review Source

CR

Corey R.  
Maintenance  
Packaging and Containers  
Used the software for: 1-2 years

### "Review of Maintenance Connection"

December 18, 2025

4.0

Ive had a good experience but only after taking the time to master many of the features. It takes a lot of effort to really implement the features this system offers because you have to be aware of what fields are connected/how they appear elsewhere in the system.

Pros

customizability and reportability. I can customize most fields to better fit our operation. I can also report on anything so long as the report is set up correctly

Cons

Some features are hard to understand how to use even with technical knowledge and help manual. Cant easily see photo library (cant see full photo library anywhere). Some functions are not at all self explanatory and have no help page (or hard to find) such as the vertical report set up

Review Source

jS

jonathan S.  
Tech  
Building Materials  
Used the software for: 1-2 years

### " maintenance Tech"

February 24, 2026

5.0

Overall, my experience has been positive. The platform helps streamline maintenance operations, reduce paperwork, and improve tracking of tasks and assets. While there is a learning curve and a few usability issues, it is a reliable tool that improves organization and efficiency once fully implemented.

Pros

The system makes it easy to track work orders, schedule preventive maintenance, and keep asset history organized in one place. The interface is fairly straightforward once you get used to it, and it helps improve communication between technicians and management. Reporting features also help monitor performance and maintenance trends.

Cons

Some parts of the interface feel outdated and can take time to learn for new users. Searching for specific information or generating certain reports can require multiple steps, and mobile usability could be smoother. Customization options are helpful but sometimes confusing to configure without support.

Review Source

PP

Patrick P.  
Maintenance Planner  
Food & Beverages  
Used the software for: Less than 6 months

### "New to Maintenance Connection but learning"

February 23, 2026

4.0

Overall, my experience so far has been positive, and I appreciate the platform’s training support and functional capabilities.

Pros

I have experience using several maintenance management software platforms, and from an end-user perspective, Maintenance Connection offers a robust set of features, particularly when it comes to training and onboarding. The available training resources make it easier for new users to get up and running efficiently. Although I have only been using the system for two weeks, I have already been able to configure new technicians, assign user access, set up new assets, and create work orders with confidence. The system is intuitive enough to allow new users to become productive quickly.

Cons

One area for potential improvement would be enhancing the ease of locating previously created work orders within the system. Additionally, the process for assigning work orders feels somewhat less streamlined compared to other platforms I have used. That said, as I continue to work within the system, I am becoming more comfortable with its workflow.

Review Source

AF

Abdelkarim F.  
team leader maintenace  
Chemicals  
Used the software for: 2+ years

### "Amélioration continu MC"

December 18, 2025

5.0

Cet outil présente l’avantage de pouvoir être amélioré en continu. J'aimerais tant avoir la possibilité de travailler avec la nouvelle version de maintenance Connection

Pros

Gestion documentaire. il est tout a fait possible de récupérer des documents pré enregistré et cela représente un net avantage

Cons

Ne pas pouvoir intégrer plusieurs rapports en même temps dans un OT. il est parfois nécessaire de renseigner plusieurs documents issue d'interventions règlementaires ou suite a une procédure assez longue avec plusieurs documents.

Review Source

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