# Page 3 | Maintenance Connection Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Maintenance Connection the right Equipment Maintenance solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/12444/Maintenance-Connection/reviews

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Maintenance Connection

4.4 (443)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Maintenance Connection

## Showing most helpful reviews

Showing 51-75 of 443 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SH

SHAYLA H.  
Facilities Administrator  
Retail  
Used the software for: Less than 6 months

### "Update and simplify"

February 24, 2026

3.0

It's complicated to use. Some of the steps are unnecessary. Don't like the difficulty level to complete simple task. This feels like an early 2000s upgraded version to the AS400 screen, just allowing more colors.

Pros

The ability to track and maintain inventory. There is visibility into other DCs stockrooms if you ever need to get information missing or request parts that may have long lead times. This makes collaborating to get parts from other users very simple.

Cons

The platform needs an overhaul. The look is dated. The actions to complete tasks should be reduced. Having to create POs in MC when you have already done one in the procurement database is inefficient. The PM process has useless tabs. Learning this system requires effort that shouldn't be needed. Creating reports and the tracking needs major work. Too many options that create confusion and extra work even after you export. Having to get administrator approval to make changes should not be required if each DC is isolated from other locations. This would eliminate so much extra time trying to manage dead stock or updating part information. A connection to procurement systems needs to be created to help streamline the PO creation process and make this an automatic action in MC.

Review Source

KS

Kim S.  
Maintenance System Specialist  
Food Production  
Used the software for: 2+ years

### "Maintenance Connection is a decent maintenance system platform"

February 23, 2026

4.0

Overall our company likes Maintenance Connection and we don't want to change to anything new if we do not have to. Hoping the glitching slows down.

Pros

What I loke most about Maintenance Connection is the ease of moving between screens and inner platforms.

Cons

What I like least about Maintenance Connection is all of the glitches that we have been having in the past 6 months.

Review Source

CA

Cole A.  
Asset Reliabilty  
Machinery  
Used the software for: 2+ years

### "Asset Reliabitly System Admin."

February 23, 2026

4.0

I am very compfortable using this platform. I use the Accruent Academy often to refresh my myself when needed.

Pros

I like the how easy it is to search for assets using global search. And how easy it is to create new assets and PM'.

Cons

I wish it was easier to add images to the procedure task while creating PMs. It would be wonderful to be able copy an image from a users manual and paste it on the task it is refering to.

Switched from

[MPP.360](https://www.capterra.com/p/10006003/MPP-360/)

My old place of employment shut down operations at that plant. New Job.

Review Source

aN

anes N.  
maintenance planner  
Machinery  
Used the software for: 1-2 years

### "A Solid Maintenance Tool with Good Potential"

February 24, 2026

4.0

My overall experience with Maintenance Connection was not very positive. I found the system to be overly complicated and not very intuitive. Simple tasks often required too many steps

Pros

What I appreciated most about Maintenance Connection was how user‑friendly and organized the system is. The platform makes it easy to manage work orders, track asset history, and coordinate preventive maintenance — all in one place. The layout is clean and intuitive, which helps reduce time spent searching for information and improves workflow efficiency.

Cons

What I liked least about Maintenance Connection was how complicated the KPI features were. The setup and reporting structure felt overly complex, making it difficult to quickly track performance or pull meaningful insights. Instead of helping streamline maintenance metrics, the KPI tools often required extra time and effort to use effectively.

Review Source

TL

Tyler L.  
Mechanic  
Utilities  
Used the software for: 2+ years

### "Great program"

February 24, 2026

4.0

Overall, the program is fantastic. All employees have access to view all data on assets if they need at any given time without needing to dig through countless paper manuals saving time and money. We use this daily with multiple users making work orders, being able to put them in a list of urgency.

Pros

I love how it makes maintenance requests 95% automated, and reports are easily accessible after the repairs/PM are completed.

Cons

On occasion the program will have an error and I would need to close the website and re-login. Not a huge deal but a slight inconvenience

Review Source

JD

Jeffrey D.  
Maintenance Planner  
Building Materials  
Used the software for: 2+ years

### "User friendly "

February 24, 2026

5.0

I enjoy using maintenance connect because of its capabilities in use. It has other functions that are great in an MCC environment.

Pros

User friendly. It makes it easy to navigate and functions well. You can connect easily and move around the system.

Cons

Grouping several areas only allows one at a time. Would like to be able to grab several locations at once to view work orders.

Review Source

aR

alan R.  
supervisor  
Environmental Services  
Used the software for: 2+ years

### "pros cons good bad "

February 24, 2026

5.0

I find Maintenance Connection versatile with its wide range of functionalities. For someone willing to invest time and effort, it can be incredibly valuable.

Pros

Maintenance Connection's comprehensive, user-friendly, and customizable interface as its best features, making it easy to manage assets, work orders, and preventive maintenance in one place. Key benefits include improved organization, reliable performance, and helpful customer support, which collectively boost productivity

Cons

Maintenance Connection focus on its steep learning curve, complex user interface, and challenging reporting tools. While users appreciate its depth and customization, they often find the system cumbersome to navigate.

Review Source

TC

Tamara C.  
Maintenance Planner  
Consumer Goods  
Used the software for: Less than 6 months

### "Eyes of a Maintenance Planner "

February 24, 2026

4.0

Positive, Easy to Learn, Love the training modules are accessible and detailed. I would recommend this CMMS program to any company I find myself at.

Pros

Being able attach photos, documents, and notes to all PM's, Work Orders, Inventory, PO's. Every aspect can hold all the details needed to create a smooth transaction for preventive maintenance.

Cons

The service requests aren't required to obtain critical information to convert to workorder as a planner.

Switched from

[SAP SuccessFactors HCM](https://www.capterra.com/p/144575/SuccessFactors-Perform-and-Reward/)[L2L Connected Workforce Platform](https://www.capterra.com/p/144367/Dispatch/)

I switched jobs, my previous employer was using SAP and transferring over to L2L.

Review Source

RP

Russell P.  
Operations Manager - Maintenance, Safety, Security  
Package/Freight Delivery  
Used the software for: 1-2 years

### "Not the best, but has the potential to be"

December 18, 2025

3.0

After working with the team, many changes have been implemented to improve its usability, so decent experience overall, but could be excellent if the right changes were made.

Pros

Has the ability to do a multitude of actions and store a ton of data. Can probably provide more info than any other CMMS if implemented correctly.

Cons

Not intuitive in the least bit and could be vastly improved in almost every area. Multiple tasks do not work correctly or need additions to be effective.

Review Source

LA

Lance A.  
Lead Facilities Technician  
Government Administration  
Used the software for: 2+ years

### "Perfect Connection "

December 18, 2025

5.0

Overall a great experience with the different ways to set up work orders and see who did what and how it was done.

Pros

The peace of mind knowing what needs and been done. There are so many things that you can set up and reminders as well as keep note.

Cons

When some people do not give enough information. Sometimes it will not load or there are too many users.

Switched from

[Footprints](https://www.capterra.com/p/161824/Footprints-EMR/)

To better keep track of the different task as well as check on progress.

Review Source

RM

Ronan M.  
Facilities Manager  
Facilities Services  
Used the software for: 2+ years

### "Great system"

February 24, 2026

5.0

Have been using it for 10 years and have found it very beneficial to my day to day workload. I feel though that it could do more for me if I had the required training.

Pros

Easy to use Comprehensive reports has multiple client friendly features such as direct logging. he platform made it easy to track work orders, manage assets, and maintain service history, which helped improve visibility across maintenance operations.

Cons

Issues with pictures printing to WOs. THere is also an issue with zeroing invoice costs The reporting function, while useful, could be somewhat limited and required additional manual input or manipulation to produce more tailored reports.

Review Source

DD

Derek D.  
Facility Manager  
Facilities Services  
Used the software for: 2+ years

### "Super Efficient Progam!"

December 18, 2025

5.0

It is the lifeline for our site. We assign correctives, track work order status and make sure preventive work is completed on time.

Pros

Tracking work order status and client reports. It helps us keep track of all work that is being done in our facilities.

Cons

Not having enough licenses for our site. If there was a way to improve upon this, where it wasn't an issue. The program would be absolutely perfect.

Review Source

AM

Amanda M.  
MRO Purchasing Agent  
Renewables & Environment  
Used the software for: 2+ years

### "Maintenance Connect "

February 24, 2026

5.0

It is wonderful. I can keep track of literally everything and it benefits me as an employee and the company so much.

Pros

What I like most is the ease of use, multiple ways to keep track of things. How you can hook everything together and keep everything all in one place.

Cons

There not really anything that I do not like about maintenance connect. It's a pretty awesome tool to have.

Review Source

DS

Dhruv S.  
Lead Advance Field service techniain  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "IRIS - Maintenance Connection"

February 23, 2026

5.0

Good to use, easy quick and efficient, history can be tracked which is very good in troubleshooting or research work .

Pros

Easy user interface ,efficient team work, Customer support is really continent, value for money, secure, Maintenance management and automation is quick and adaptive.

Cons

It needs to be reloaded every time after 5 mins. Need to open WO in new window and every time we need to save the WO always while making small correction as well.

Switched from

[Enterprise Asset Management (EAM) Software](https://www.capterra.com/p/349/IFS-PLM/)[APN InTouch](https://www.capterra.com/p/10024915/APN-InTouch/)

Started new job at Honeywell Canada. So started using new software.

Review Source

HK

Hashim K.  
Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Very Good User Interface."

February 24, 2026

4.0

I am happy with the Maintenance Connection interface. It's simple and easy to use. However, it can get frustration at times when you have to close several work orders and have to repeat the labor hours.

Pros

Ease of navigating around. From opening to closing work orders it provides an excellent user interface.

Cons

Having to enter time sheet hours twice. It should be able to populate the labor hours when closing out the work order.

Review Source

SO

Stephen O.  
Manager  
Pharmaceuticals  
Used the software for: 2+ years

### "My Review of Accruent CMMS"

February 24, 2026

5.0

Been using it now for 4 years. Compared to others, it's good. Loads fast and the asset and inventory modules are used by me daily.

Pros

Maintenance Connection has had several upgrades over the years. The asset management program performs great with the various modules included.

Cons

I find the reports section to be somewhat difficult. There are several reports in a LOCKED mode that I am unable to use or modify.

Review Source

MM

MARIANNA M.  
CLERICAL ASSOCIATE  
Hospital & Health Care  
Used the software for: 2+ years

### "MAINTENANCE CONNECTION IS MY GO-TO"

December 18, 2025

4.0

EASY TO LEARN AND USE. I HAVE TO TEACH PEOPLE HOW TO USE IT OVER THE PHONE QUITE FREQUENTLY (THEY USE SERVICE REQUESTER) AND IT'S EASY FOR THEM TO LEARN

Pros

WHEN IT WORKS IT'S A GREAT APP BUT WHEN IT CRASHES IT'S A REAL NUISANCE. EASY TO LEARN. WHAT ELSE TO SAY?

Cons

FREEZES AND CRASHES A LOT. SOME OF THE CONFIGURATIONS ARE TOO CONVOLUTED AND CONFUSE PEOPLE. REDESIGN!

Review Source

CV

CLINTON V.  
Biomed Technician  
Hospital & Health Care  
Used the software for: 2+ years

### "maintenance connection review"

December 19, 2025

5.0

Overall my experience is good with maintenance connection. it seems like there is an abundance of information available.

Pros

I like that you can enter a lot of data for an asset. i feel that there are a lot of fields from location to cost and PM management.

Cons

I wish that there was more of a profile for a specific user. For example, if I were to log into maintenance connection i would like to see a real quick and simple dashboard of my to-do's, like open correctives and open PM's.

Review Source

FB

Francis B.  
System Mechanic A  
Logistics and Supply Chain  
Used the software for: 2+ years

### "My experience on maintenance connection"

December 18, 2025

5.0

My experience with MC has been positive. The system makes it straight forward to manage preventive and corrective maintenance for BHS and PBB. Work orders are easy to create, update, and close which helps keep our operations organized and efficient

Pros

has a very user-friendly interface that makes it easy to create, track and close work orders. It helps our team efficiently to manage maintenance activities BHS and boarding bridges with clear documentation.

Cons

So far, there are no major issues based on our daily use. some reports take extra steps to navigate but overall is has not affected our maintenance operations.

Review Source

TB

Thomas B.  
LEAD MECHANIC  
Utilities  
Used the software for: 2+ years

### "Lead Mechanic"

December 18, 2025

5.0

I love Maintenance Connection. Use it every day. Hope to use this same program for the rest of my career.

Pros

Maintenance connection is very user friendly. Its simplicity makes it super easy to navigate. I look forward to using it for many years to come.

Cons

The 15-minuet automatic refresh, had to retype a lot of labor report. But I've learned to save intermittently. Also, I would love for it to work better on my iPhone.

Review Source

AS

Annitta S.  
Assistant Director of Facilities Managment  
Higher Education  
Used the software for: 2+ years

### "MC works well for us! "

December 18, 2025

4.0

I have been working in the system for about 2 years, I knew nothing about it when I started, and the trainings were very helpful as well as the help desk when I could not figure something out.

Pros

Easy to learn, works well with our campus. Whenever I have had a question, the support has been great! From fast email reply's to setting up a phone call to walk me through the solution.

Cons

The cost of each license seems steep, when there are several of us that need to work in the system, it is a pain to have to wait until someone is done. Would be nice if there were more options for pricing.

Review Source

DE

David E.  
Maintenance Tech  
Business Supplies and Equipment  
Used the software for: 6-12 months

### "Maintenance Connection Review . "

February 23, 2026

3.0

My experience with this program has been exceptionally smooth from day one. It functions exactly as a maintenance tool should—working quietly in the background to support our goals without creating unnecessary obstacles or administrative "red tape." The simplicity of the layout means we can focus entirely on equipment reliability rather than fighting with a clunky interface. It has truly streamlined our workflow and made our PM reviews a seamless part of the work week.

Pros

his program is remarkably intuitive, stripping away the usual complexity found in maintenance scheduling. The user-friendly interface and logical navigation allow our team to update PM tasks in seconds rather than hours. It strikes the perfect balance between robust data tracking and a clean, clutter-free layout that even our least tech-savvy technicians can master.

Cons

How only a certain amount of people can be on the system at the same time, i believe for us is 2 or 3.

Review Source

JW

James W.  
Chief Engineer  
Hospitality  
Used the software for: 2+ years

### "User Review"

February 24, 2026

5.0

Always fast and user friendly. Adding and removing users are done with ease. The layout could be better but overall a good application.

Pros

Ease of using the application, The updates are always helpful and the application is very user friendly for my techs.

Cons

The layout of the desktop version could be set up better, Put in more columns to use tthe features of the app.

Review Source

TK

Thomas K.  
Facilities, Maintenance and Procurement Coordinator  
Chemicals  
Used the software for: 2+ years

### "CMMS Review 2025"

December 18, 2025

4.0

Overall it had been fantastic. It is so much better than other programs out there. It is so user friendly being able to look up information.

Pros

How I can customize my inventory for all of our different departments & sites. Being able to see which sites has a specific part in inventory helps keep our production going.

Cons

Not being able to use symbols in the part name field, for example, when I have different lengths & sizes of fittings and can't actually use fraction or inch symbols. Having to write out the actual words takes too much space in field.

Review Source

aT

andrew T.  
Sr. Maintenance Technician  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "look at this"

December 18, 2025

4.0

Maintenance Connection has been a very positive experience. I particularly appreciate the intuitive design of the windows and the smooth transitions between different sections of the software. The user interface is well-crafted and easy to navigate.

Pros

Maintenance Connection boasts a user-friendly layout and exceptional ease of use. The setup is intuitive and well-designed, making the entire platform a pleasure to navigate.

Cons

the window timer is sometimes annoying because we can't always sit and get out everything before having to run-out the door for another call

Review Source

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