# Page 6 | Maintenance Connection Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Maintenance Connection the right Equipment Maintenance solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/12444/Maintenance-Connection/reviews

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Maintenance Connection

4.4 (443)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Maintenance Connection

## Showing most helpful reviews

Showing 126-150 of 443 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MS

Maria S.  
ADMINISTRATOR  
Accounting  
Used the software for: 6-12 months

### "Maintenance Connection"

December 18, 2025

1.0

Then only good this is that it is all in one place to find everything. Other than that, this has been the worse program I have ever used.

Pros

That everything is in one place. It is easy to learn and easy to navigate. Other than that, not many pros for this program.

Cons

It runs to slow; it does not go from screen to screen very easily. It freezes to often where you have to get out completely and they reload again. Sometimes you have to do these 3 or more times for it to work.

Review Source

RG

Ron G.  
HVAC Mechanic  
Research  
Used the software for: 1-2 years

### "HVAC Facilities Maintenance"

February 24, 2026

3.0

Pros

Have the options to add important information to the assets for future use to fix issues with that asset.

Cons

That Maintenance seems to bog down or works slowly in the afternoon hours verse the morning works quicker. When we look at expired work orders click on the tab nothing shows up it is like a work order wasn't fully closed and we can't find it.

Review Source

EM

Erik M.  
Test Engineer  
Automotive  
Used the software for: 6-12 months

### "So-so experience"

February 23, 2026

3.0

Pros

Filtering through and viewing work orders is fairly simple. The website itself is fairly quick to respond.

Cons

A lot of the interface is confusing and cluttered, especially when adding tasks to work orders and when selecting assets for work orders. I would like to see a much better text editor in the task view. It is not clear what permissions a given user has and does not have.

Review Source

SS

Steve S.  
Facilities Manager  
Research  
Used the software for: 6-12 months

### "Very Digestable"

February 25, 2026

3.0

User Friendly for the most part, but more difficult when you go beyond the technician level. As I learn and use it more and become more familiar with capabilities it is becoming easier to use.

Pros

Ease of access and searchability make this Operating system user friendly and well defined. I would recommend to other companies to use.

Cons

Naming conventions not specified. There are blocks in the learning curve that make it hard to find what you are looking for. Trying the help solutions does not always work.

Review Source

MB

Monica B.  
Administrative Assistant II  
Higher Education  
Used the software for: 2+ years

### "Thank you! "

February 24, 2026

5.0

Overall, my experience with Maintenance Connection has been great. This is a very helpful system to keep track of work being done in our facility.

Pros

With the new updates it is much easier to navigate through the system, makes team collaboration easy

Cons

Reports are a little difficult to create because there are so many moving parts to contribute to the whole of the final result.

Review Source

CC

Chris C.  
main sup  
Wine and Spirits  
Used the software for: 1-2 years

### "Maintenance suppervisor"

February 23, 2026

5.0

Great

Pros

Calling in for help with the MC software. Setting up pms to generate automatically. The dashboard...

Cons

Inputting parts manually. When creating from scratch it is a daunting task.

Review Source

CH

Christopher H.  
lead tech  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "1st shift Lead tech"

February 24, 2026

5.0

its been great and makes aware everthing thats need to be seen ore ware and tare addressed and handel properly

Pros

keep factory updated on mantenance keeps every onpoint instead of waiting for a complete break down before fixing the issuse

Cons

should give more detail certain problems when they occure so when somthing we do not of can read as instructions

Review Source

JS

Jeremy S.  
Maintenance Planner  
Machinery  
Used the software for: 1-2 years

### "Give the end-user what they need by listening to folks like me."

December 18, 2025

1.0

Cons

I don't like it. Reports are impossible. Customization to an end-users desired layout isn't available. Simple needs aren't attainable.

Review Source

TB

Tina B.  
Project Assistant  
Environmental Services  
Used the software for: Less than 6 months

### "MC - easy!"

December 18, 2025

4.0

Being new on the project, I find it easy to navigate when I put in maintenance orders. I also find it easy to navigate and look for orders.

Pros

I can easily move between tabs. It's let me correct items that I add. It reminds me of my next steps.

Cons

I haven't used it enough to determine this. I look forward to learning more about maintenance connection to see it's real power.

Review Source

AP

ASTRID P.  
ADMIN  
Wine and Spirits  
Used the software for: 6-12 months

### "PRETTY GOOD"

December 18, 2025

4.0

OVERALL IT HAS BEEN EASY TRANSITION AS I HAVE LEARNED TO USE IT AND I CAN FIND THE INFORMATION I NEED

Pros

EASY TO LEARN TO USE, NAVIGATE AND FIND INFORMATION NEEDED, IT WOULD BE NICE TO ALSO HAVE A SECTION WITH HOW TO VIDEOS

Cons

SOMETIMES WORK IS NOT SAVED AND I WOULD NEED TO RESTART MY WORK OR SAVE MY WORK OFTEN SO I DON'T MISS IT

Review Source

ES

Evan S.  
Mountain Operation Service Specialist  
Sports  
Used the software for: Less than 6 months

### "MC Review Shop Setting "

February 23, 2026

3.0

Mostly good, though with this recent update it has our organization considering other software options if issues can not get resolved.

Pros

Process automation works well. Quick interface when it works. Great asset trees. Good customer support.

Cons

The update to the user interface feels outdated and does not work as intended. Building reports should be more straightforward.

Switched from

[IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)

Switched to a new job that uses a new system.

Review Source

KK

Keon K.  
FM  
Facilities Services  
Used the software for: Less than 6 months

### "MC Review SoCal User"

December 18, 2025

5.0

Overall, my experience with Maintenance Connection has been positive. The platform offers robust features for managing work orders, tracking maintenance schedules, and generating reports, which helps improve operational efficiency. While there may be a learning curve initially, the system's functionalities are quite comprehensive and support our maintenance needs effectively.

Pros

user-friendly interface, comprehensive maintenance tracking features, real-time reporting, and efficient work order management.

Cons

learning curve for new users, occasional complexity in customization, or needing more integrations with other systems.

Review Source

AH

Adrian H.  
Assistant Facilities Director  
Facilities Services  
Used the software for: Less than 6 months

### "MC works wonderful"

February 23, 2026

4.0

Once I was educated on the proper way to use it, it has become a great way to maintain records of what projects are being worked on and how long it takes.

Pros

Once the program was explained it became easier to use. Then I was able track the work orders daily to see the progression of the staff.

Cons

When I did not know how to use the system it was very frustrating to learn without guidance. It was difficult to read.

Review Source

MB

Max B.  
Service Specialist  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "A little clunky"

December 18, 2025

4.0

Pros

Maintenance Connect has been an excellent tool for us to track and archive work orders and asset history

Cons

It's not the most user-friendly experience. The system is fast enough, but isn't quite intuitive or streamlined enough, and takes some time to learn to navigate with any sort of confidence

Review Source

CA

Charday A.  
Maintenance Secretaty  
Law Enforcement  
Used the software for: Less than 6 months

### "Maintenance Secretary"

February 24, 2026

5.0

I haven't used Maintenance Connection long, but everything seems easy to use. Truly impressive and reliable.

Pros

Easy to use, intuitive design that saves time and makes every task simple and stress-free daily now.

Cons

I think it's great, truly impressive and reliable, delivering consistent value and results every time.

Review Source

dT

daniel T.  
rsm  
Apparel & Fashion  
Used the software for: 1-2 years

### "gift card bonus "

February 24, 2026

4.0

overall experience is good, im happy this program is in place because it keeps us up and running and the rsrs' safe

Pros

lets me keep track of maintenance for trucks, keeps them up and running im up to date with pm's and all repairs

Cons

sometimes hard to navigate system, changes the way to input info and it could be difficult to navigate sometimes

Review Source

bS

blair S.  
mechanical tech  
Oil & Energy  
Used the software for: 1-2 years

### "here for the gift card"

February 23, 2026

4.0

good experience overall I find the system easy to navigate and very user friendly compared to other systems i have used.

Pros

simple outlay easy to use. easy to find work orders and add follow up comments where required also easy to add work times etc

Cons

sign in options are not great at the moment. i have to enter my whole email address every time I open MC on my desktop.

Review Source

JL

Jordy L.  
Senior Field Service Technician  
Warehousing  
Used the software for: Less than 6 months

### "Create work orders easily and quickly"

February 23, 2026

5.0

My overall experience with Maintenance Connection has been quite positive. Its pleasant and easy system to navigate

Pros

I really liked how straightforward and intuitive the system is. Its very easy and understandable to use.

Cons

I like the speed and ease of use of Maintenance Connection, as it's easy to adapt to. There's no generally lag.

Review Source

AB

Anthony B.  
WTP Manager  
Utilities  
Used the software for: 1-2 years

### "2026 Review"

February 23, 2026

5.0

Overall experience is good. However I do not use maintenance connection very often or to its full extent.

Pros

Easy to work with and and view. Like being able to see just the work orders pertaining to myself. Thanks.

Cons

Often times there is a few second delay when saving the work order and if you click complete too fast it does not like it.

Review Source

PA

Prince A.  
sr field service technician  
Facilities Services  
Used the software for: Less than 6 months

### "Great software!"

December 18, 2025

5.0

Overall, I've had a very easy experience with iris and it allows me to assign myself work and coordinate better

Pros

I love the convenience of being able be assigned pms, assign myself pms, the labor calendar feature, and the user-friendly interface as well.

Cons

I think just the learning curve but that's with any product. I think there's always a learning curve but once you've broken past that its great

Review Source

VC

Victor C.  
Maintenance Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "Maintenance Supervisors dream CMMS"

February 24, 2026

4.0

My overall experience is that it was VERY easy to learn and quite intuitive. The features are great and the layout is perfect

Pros

The ability to track, assign, create and close work orders in a convenient visual all in one location.

Cons

There isn't much I don't like about it. I'm not sure who wouldn't like this system. I don't know what else to say here.

Review Source

CJ

Christian J.  
Maintenance Planner Senior  
Mechanical or Industrial Engineering  
Used the software for: Less than 6 months

### "Excellent System"

December 18, 2025

5.0

my overall experience with maintenance connection has been great. im very pleased with the product and service.

Pros

very user friendly and easy to navigate and use. excellent support when you have any issues with the system.

Cons

Asset lookup within the hierarchy can be difficult when you are using the maintenance connection application.

Review Source

RG

Robert G.  
Plant Maintenance Manager  
Electrical/Electronic Manufacturing  
Used the software for: 2+ years

### "Preventive Maintenance headache"

September 23, 2024

4.0

Overall, it's a great solution for multiple plants.

Pros

The fluid way to maintain and organize work orders and assets is amazing.

Cons

The steps to design and implement Preventive Maintenance appear to be very cumbersome. The steps seemingly need to be done in reverse, but it may be my team needs more training on the process (another subject).

Reason for choosing Maintenance Connection

Features, cost, and availability of support.

Review Source

CS

Crystal S.  
Senior CMMS Administrator  
Government Relations  
Used the software for: 1-2 years

### "MC within multiple industries"

September 23, 2024

3.0

I have had some bright spots since joining the company that uses MC. Things could be better. The help of FM360 has been important and necessary.

Pros

The asset hierarchy layout is nice. Work Orders are ok.

Cons

Not all components of a closed work order go static. No data import function for CMMS Administrators. Accruent Support for MC is rough. Lack of communication. Some modules are not connected or even really functional. Tools module is poor. Reporting. Dashboards are not helpful like they should be. The industry of corrections is unique. Not being able to redownload photos at all, especially those collected within MC Express

Review Source

GG

Gaurav G.  
Reliability Engineer  
Food Production  
Used the software for: Less than 6 months

### "Excited for next year updates to Maintenance Connection"

December 18, 2025

4.0

I am new to this software, Have been working for the last 3 months on Maintenance connection . it's easy to learn i can say that.

Pros

Easy user interface , very intuitive and easy to learn, The asset module hierarchy is very structured and layered.

Cons

User interface is not visually good like you have graphs and charts stuff but i heard accruent is doing some upgrades in January to make it look more appealing.

Review Source

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