# Page 7 | Maintenance Connection Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Maintenance Connection the right Equipment Maintenance solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/12444/Maintenance-Connection/reviews

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Maintenance Connection

4.4 (443)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Maintenance Connection

## Showing most helpful reviews

Showing 151-175 of 443 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HM

HANNA M.  
AR, SPECIALIST  
Facilities Services  
Used the software for: Less than 6 months

### "DOCUMENT MANAGEMENT"

December 18, 2025

3.0

OVERALL, I THINK MC WILL BE A VALUABLE TOOL FOR OUR COMPANY. ONCE I STARTED RECEIVING THE REQUEST IT WAS EASY TO NAVIGATE THROUGH THE APP.

Pros

THE PROGRAM OFFERS GREAT DOCUMENT MANAGMENT. I CAN EASILY FIND WHAT I AM LOOKING FOR WITHIN THE REQUEST.

Cons

THE REPORTING COULD BE BETTER. I WOULD LIKE TO SEE A REPORT THAT WOULD SHOW ALL COMPLETED REQUEST, NOT JUST CLOSED PO'S

Review Source

RM

Rifatt M.  
Reliability Engineer  
Chemicals  
Used the software for: Less than 6 months

### "Maintenance Connection Beginner"

February 24, 2026

5.0

Overall, the system works well and has many features that can be utilized to get the most out of Maintenance Connection

Pros

User interface is easy to use and self explanatory. I also like how we can include live checklists and users can open them up at the same time and complete them

Cons

I feel like there are a lot of bugs in the system. The Past Due PM dates are iffy and needs some improvement to properly track.

Review Source

DS

Dave S.  
Maintenance  
Construction  
Used the software for: I used a free trial

### "Maintenance 1st review"

February 24, 2026

5.0

well i'm just starting out with it. maybe on my next review ill have better input.

Pros

Maintenance Connection is very user friendly.

Cons

i couldn't think of anything.

Review Source

NB

Nijah B.  
Sit admin  
Environmental Services  
Used the software for: 1-2 years

### "Admin Site Review post"

December 18, 2025

5.0

Pretty awesome! Very easy to use and user friendly. Help me complete everyday tasks with ease and communicate.

Pros

The ease of use. Very user friendly and informative. Helps me to complete my everyday assigned tasks at work

Cons

Sometimes it is slow and freezes. Will not save the work I just submitted. So I then have to go back and double check

Review Source

wA

william A.  
Maintenance Manager  
Mining & Metals  
Used the software for: 2+ years

### "mc at its core"

September 23, 2024

4.0

upon using mc on a daily basis, i still have issues navigating some of the menus

Pros

the ability to run detailed data reports is a great feature that i utilize daily. i have used jde and sap in the past and there is a little learning curve with them all. the ease of use for the smart reports is probably one of the better features.

Cons

having only 1 window open per license. maintenance connection needs to be dependent on either ip address, mac address, or network user. having to occupy multiple licenses to have multiple instances open is very inconvenient and not very cost effective.

Review Source

MH

Matt H.  
Supervisor, Reliability Engineering  
Textiles  
Used the software for: 2+ years

### "Customizable"

September 23, 2024

5.0

We manage 45,000 assets across 300 sites speared over the US and Canada. We have 700+ technicians in the system daily.

Pros

Easy to customize to our needs. We have dozens of highly customized reports, rules and scheduled jobs.

Cons

No real native mobile app. Kinetic is a separate cost.

Alternatives considered

[IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)

Reason for choosing Maintenance Connection

price, ease of use, mobile interface, API integrations

Review Source

MOŞ

Mehmed Oğuz Ş.  
Research Assistant  
Higher Education  
Used the software for: 6-12 months

### "Maintenance Connection is an highly scalable solution"

January 27, 2025

5.0

Pros

Maintenance Connection provides a highly scalable solution for maintenance management.

Cons

Maintenance Connection can provide a faster customer service.

Switched from

[Zoidii](https://www.capterra.com/p/218788/Zoidii/)

Maintenance Connection provides a much more scalable solution.

Review Source

SK

Stergios K.  
Operations System Manager  
Building Materials  
Used the software for: 2+ years

### "Maintenance Connection Review and Feedback"

September 24, 2024

4.0

Overall, the product is great. I would like to see options to schedule more then a week out.

Pros

Ease of use for building PMs and work order creation. Mobil use is a great option

Cons

Labor management and multiple modules to create a PM.

Review Source

LC

Logan C.  
Branch Manager  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great platform for a tech savvy team"

January 17, 2025

5.0

Positive. However, their account management and accounting teams have problems and the customer service isn't great.

Pros

Extremely customizable and sophisticated. Has everything you may need to run a facility and more.

Cons

It's scope of use makes it almost unapproachable without a dedicated team administrator to learn the platform. Putting that in perspective, after completing nearly 40 hours of training in the platform and there was STILL features that I didn't have time to complete the training on.

Review Source

LD

Lacey D.  
Administrative Coordinator for Facilities Operations  
Higher Education  
Used the software for: 1-2 years

### "Southern Arkansas University MC"

September 23, 2024

5.0

MC has been a great work order system for me as I issue out many work orders each day. I also enjoy being able to review any action that has been done towards the wo, making it nice for me to know exactly what to say when someone calls asking for an update.

Pros

It’s over all ease of use and attention to details that’s are needed.

Cons

Making a report is a bit time consuming but honestly that may be my inexperience with building those.

Review Source

BX

Banghe X.  
IT Analyst  
Education Management  
Used the software for: 2+ years

### "IT Analyst"

January 30, 2025

3.0

Your support team is friendly, professional.

Pros

serve our university facility team's needs

Cons

the product update causes big troubles and worry a lot each time

Review Source

BK

Brian K.  
Technical Systems Manager  
Airlines/Aviation  
Used the software for: 2+ years

### "Why Maintenance Connection"

September 23, 2024

4.0

I have been working with Maintenance Connection for 10 years now. Having worked with other systems, it seams easiest to use.

Pros

Ease of use, very intuitive, Tech can be trained in a short period of time.

Cons

Fields can not be moved around or change from tab to tab.

Review Source

Godfrey C.  
Technical Quality Manager  
Tobacco  
Used the software for: 2+ years

### "Maintenance Connection Review"

July 1, 2021

5.0

The software is extremely user-friendly and functionality. It is capable of handling much more than asset management, preventative maintenance, protocols, and task tracking. It even has a process of evaluation for collective requests and budget control.

Pros

Maintenance: calendar-based maintenance planning to facilitate preventive/predictive maintenance. Since automated alerts are sent, periodic maintenance is required, essential maintenance is hardly ever forgotten.

Cons

Provides only a few tools for creating ad-hoc or tailored reports.

Reason for choosing Maintenance Connection

Usability, ease of access to feature during route checks by artisans

Review Source

LS

Lillian S.  
Server Application Specialist  
Government Administration  
Used the software for: 2+ years

### "Maintenance Connection is User Friendly"

February 23, 2024

5.0

Overall ease of use and the support team is VERY helpful. I usually get an answer to a support question same day. Also the notifications when the system is "down" are sent timely.

Pros

Ease of use, and the functionality of scheduling work orders to staff members

Cons

Some support issues turn out to be a functionality that is NOT an option in the system. You have to submit an "idea" for future roll-outs of the product

Review Source

Joanna H.  
Maintenance Coordinator/Engineering Clerk  
Automotive  
Used the software for: 2+ years

### "CMMS Software You Can Use"

November 8, 2018

4.0

We have been able to implement MTBF tracking and starting to analyze the data we've been collecting to help put the top issues to rest. Their customer service team is top-notch, they are there to answer any questions or issues you might have. Kudos to them and all of their quick responses!!

Pros

The simplicity of initial setup and the ease of daily use is one of the best things about Maintenance Connection. The software is very intuitive and is designed with the end-user in mind. Their community area (MC User Connect) is a great part of the package - there's a Product Suggestion area, on-demand learning videos, and a library that holds a great amount of instruction if needed.

Cons

If you are using Maintenance Connection to connect multiple locations or facilities under one system, there are some areas of the software that need to be location specific, such as Failures - all 8 of my facilities do not share the same failure codes - we each have different equipment and machinery.

Review Source

Response from Accruent

November 13, 2018

Thank you so much for the great review, Joanna! We're so glad you're a Maintenance Connection customer. Thank you!

VR

Verified Reviewer  
CMMS Coordinator  
Hospital & Health Care  
Used the software for: 1-2 years

### "CMMS Software"

December 18, 2018

4.0

Overall I think it's a wonderful CMMS Software package. The offer cloud service and have great customer service that will remote in with you and walk you through any problem you may have. I haven't worked with the back-end, but as far as creating assets, work orders and reports it doesn't get much easier.

Pros

The reports module is a beast! If you have ever had to create a report using Crystal Reports before you understand how complex reporting can get. Maintenance Connection makes creating reports simple to do. You do not have to be a wiz at SQL to create very sophisticated reports. I also like that I can copy or clone just about anything in the database. This makes asset creation and pm schedule creation very easy.

Cons

We are not using the most current version, so the issues we experience are likely resolved. That being said, trying to export reports to pdf was buggy at first but seems to have cleared up. I also wish there was a way to create a bulletin (and there may be) that would alert you to whenever a new rule was created, changed etc... because sometimes new rules can cause work order generation issues and it's often the last thing looked at.

Review Source

LR

Lindsey R.  
Water Conservation Specialist  
Government Administration  
Used the software for: 1-2 years

### "Maintenance Connection Review"

February 21, 2024

3.0

I use it for basic work order tracking primarily, because the amount of time and effort needed to master more complicated tasks is too great.

Pros

I like that there are so many things you can utilize Maintenance Connection for. For someone who has the time and energy, it could be incredibly valuable.

Cons

The program is clunky and not user friendly. To really understand some of the valuable functions, one has to spend a large amount of time learning how to use them properly. I am constantly having to re-learn how to do things in the system.

Review Source

CF

Carin F.  
Compression Operations Assistant  
  
Used the software for:

### "MC Review by EOG Resources"

August 3, 2011

4.0

I will recommend MC to anyone. There's so much that you can do with this program, it amazes me that I find something new each week. We track: Asset Moves, Calculate Usage Fees for Equipment, Track Run Hours, PM Schedule, Labor Records, plus many more. We have spent more money than expected in custom work, but support has worked well with getting everything needed, minimized the cost and/or came up with better solutions. The support team, especially who I deal with on a regular basis, throwing new ideas at (Arlene, Randy and Dan), are all extremely helpful. MC tracks more than what we originally planned for, maintains a good schedule, and will soon be company wide here at EOG. Different divisions all over the US with EOG have heard so much about how it's helped the South, that I've been getting phone calls and emails asking, How does it work? What do we need to do? Do you think it will help? etc... Definitely has been well worth the money spent and has saved us a lot of money in return.

Pros

Maintenance Connection (MC), has definitely helped us keep track of our equipment in the field. Our maintenance records are much easier to get to and review. We are able to diagnose and stop prevent future crashes based off the history reports. We have minimzed our spreadsheet use. I myself have stop using over 15 spreadsheets. We've been able to export our reports and link to a small access database to run numbers for accounting. This normally took everyone 1-2 weeks and now MC has allowed us to cut our time back to 1 day. Our company has to deal with State Regulations for Emissions/Greenhouse Gas. We've been able to implement so many flags to make sure we stay on top of our testing, run hours and our facility emissions. MC has been very flexible on what we can add, change and customize to fit our needs.

Cons

Based on how MC was initially set up, we've had to make quit a few customizations to the program to fit our needs. We have several more projects in works now. The program is set up to do what we want, but the way our company is set up, we have to take different steps to get to that end result. In the end, it cost a little more for each customization. I would definitely like to see, in the future, an easier way to keep the overall history in an upgrade would be nice, to fit our needs better when we have Assets and Parent Locations they change often.

Review Source

RH

Roy H.  
Manager  
Government Administration  
Used the software for: 2+ years

### "Maintenance Connection used by local government"

February 22, 2017

4.0

The County of Santa Barbara has been using the software for approximately 5 years. We use it for all our work orders. The navigation is good. We use it for preventive maintenance. The software can do a lot more than we need. The reporting is just "OK". This is the area they can improve on. A great feature is, we store all our building blue prints in the software and we are starting to put in service manuals. This way the maintenance staff can see the prints and the manuals when he gets a work order on his smart phone. The initial installation of the software was the fastest I have ever seen just a few hours for the webservers and sql server. Putting the data in the software takes years and we will be inputting more data every year. The navigation tree is great,,,, like windows explorer,,, easy to move around in the software, things are easy to find. Good software product.

Pros

Ease of navigations , ability to upload prints, manuals and pictures.

Cons

Reporting is not easy

Review Source

Response from Accruent

March 9, 2017

Hello Roy, Thank you for taking the time to give a thorough review of your experience using Maintenance Connection CMMS. We pride ourselves on successful implementation for all customers and are glad to hear your installation experience was smooth and fast. Additionally, it¿s great to hear that you find our navigation to be simple and easy to find what you¿re looking for. Our Customer Success team will reach out to you directly to understand your needs and feedback regarding reporting, and to share with you the reporting enhancements we have planned. Thank you again for your positive feedback, we always love to hear what customers think! -Carissa

TS

Travis S.  
VP of Technical Milling and Sales  
Food & Beverages  
Used the software for: 2+ years

### "The Good, and the Bad"

February 21, 2024

3.0

Neutral ... good for standard facility use, struggling with good things to say about MC Kinetic.

Pros

MC use for inventories and maintenance of our internal facilities/work orders is great.

Cons

We have been trying to apply the MC Kinetic application for our service team that travels across the USA servicing our customers. This endeavor began in Feb. of 2023, and we have yet to have a usable product, even though we are paying for multiple licenses, and have paid in a LOT of money for technical support to get this going. It's been over a year now, still cannot use the app at a level that will allow us to share our service reports with our customers.

Review Source

Emily B.  
Project Manager  
Facilities Services  
Used the software for: 2+ years

### "Great Product"

October 21, 2019

5.0

This is a good product and the company really stands behind it. I have used competitor software and it doesn't have the same capabilities that MC does.

Pros

It is visually appealing and not too cluttered like competitor software. The average user can get started quickly with a short introduction.

Cons

Running scripts is complicated. I have had to reach out to support to help with the SQL. More push button options would be helpful.

Alternatives considered

[AVEVA Enterprise Asset Management](https://www.capterra.com/p/212587/AVEVA-Enterprise-Asset-Management/)

Reason for choosing Maintenance Connection

This product is more affordable and does what we need it to do.

Review Source

VR

Verified Reviewer  
Research Assistant- Project Lead  
Farming  
Used the software for: 2+ years

### "Easy way to submit work orders to get things done!"

July 28, 2018

5.0

Pros

As a user, I appreciate being able to submit and follow up on work orders sent to facilities. They are able to organize and assign tasks to their crew. It's easy to sign in and a user friendly interface

Cons

I am not sure from the programming end when it comes to formatting, but I was wondering if there was a way to save certain information. Currently, we have a complicated drop down menus for each section. It's complicated because there's so many categories, but I would like to have a "saved profile" for certain things like location, site and other features to make requests quicker.

Review Source

MP

Michael P.  
Preventative Maintenance Coordinator  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Great way to track asset maintenance"

October 24, 2018

4.0

I have used this software for 10 years as both a maintenance supervisor and as a preventative maintenance coordinator. Customer service is fantastic.

Pros

The available features: work order system, preventative maintenance scheduling/tracking, purchase order processing, and asset management. Many features are available for a wide variety of applications. Their customer service is second to none in similar kinds of software.

Cons

Some of the ways that specific features of the program don't interact with each other very well or something that seems easier to execute takes additional steps or mouse clicks to complete. Since the last update, I have noticed more problems - I am not a huge fan of the update. I also don't like being forced to track the majority of work orders by target dates.

Review Source

Response from Accruent

October 30, 2018

Hi Michael, thank you for your review! We're glad that you love the product support! Don't hesitate to reach out to Support@maintenanceconnection.com if there's anything we can do to help. - The Maintenance Connection Team

LG

Lisa G.  
Facilities and Services Information Systems Analyst  
Primary/Secondary Education  
Used the software for: Less than 6 months

### "Maintenance Connection is by far the top of line in support, functionality, ease of use, and overall facilities management."

October 7, 2016

5.0

As the software analyst for Facilities and Services, my first task was to upgrade the current system to a web version. The upgrade went fairly well until we moved to paperless, which included ipads for technicians. We found many limitations that were put on the software and I was forced to make work arounds in order to operate. After a year of frustration and complaints not only by our department but, by users putting in requests, I was given the task of researching other software vendors. We looked at many of the top ten facilities management software packages. Some vendors even came on campus to demo their product. The minute we looked at maintenance connection, we were sold. Here are some of the key points that we found different about maintenance connection. First thing that caught my attention was the fact that there are demo's and how to's on you tube. They are out there for everyone to see. It's not a secret. This told me they are open and not one of those companies that wants you to pay them just to show you functionality. The next selling point was the fact that the requestor can put in a request from any device. They can log into the requestor on their cell phone, ipad, chrome book.... There is not extra module to buy for that. Once I found these items, I set up a demo with them. The person that did the demo was amazing. He wasn't just a salesman, he knew the software and could answer questions about it. This is something I had never seen before. When he demo'd the calendar function (you can assign techs on a calendar), the maintenance manager got very excited. When he showed how easy it was to change a field name just by right clicking on it. I shed a tear. I couldn't help it. I was in front of all my coworkers and didn't want to show emotion but, I was overwhelmed by just how easy everything is. This software is a system admin dream. Six of us went to the user conference this week and all six of us came back with very happy faces and so much excitement. I could go on and on about how wonderful this software is. If you have struggled with your facilities management software, just look up maintenance connection on you tube. If that doesn't convince you, let them demo the software for you. You will be truly amazed!!!!!

Review Source

RK

Rebecca K.  
IT Service Desk Manager  
  
Used the software for: 2+ years

### "MC is robust if you know it & have the time, else it is a basic tool for your shop to manage itself."

July 17, 2017

4.0

Pros

The potential behind this software is impressive. One of our facilities have been using M/C for years and the manager uses this as his one stop shop for everything he works on... from the largest capital projects (complete project management) to the simplest PO order. Managing our inventory, parts, equipment and labor - so much information is available via reporting and historically; it truly makes a difference when evaluating products, requests, resources or incidents. Bottom line, the success of this software, it is about how much time, energy and effort you want to put forth and how much support you have from your up line.

Cons

Support. Routing calls to support or relying on support response can be frustrating. They have some amazing and brilliant people within the support group, please realize that - but getting to them or navigating through the phone system to leave a message is aggravating. More, it is irksome that if I do talk with someone they ask me if I looked on their help page first. Sometimes, that is not enough and I should not be shamed because they are being called.

Review Source

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