# Page 8 | Maintenance Connection Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Maintenance Connection the right Equipment Maintenance solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/12444/Maintenance-Connection/reviews

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Maintenance Connection

4.4 (443)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of Maintenance Connection

## Showing most helpful reviews

Showing 176-200 of 443 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Paul B.  
Asset Management Engineer  
  
Used the software for: 2+ years

### "Great functionality and ease of customization for tracking asset maintenance."

April 10, 2018

5.0

Pros

It is very simple and easy to customize, hide, add additional fields specific to our operation. Very user friendly and intuitive to use for many employees. Easy one button clicks and drop downs to reduce confusion and inconsistent information being input into the system. Reporting can be customized and used to edit, open, manage records.

Cons

Custom and advanced features can be tricky sometimes, but customer support is always there free of charge to come to my aid when I am stuck. And helps to teach as well.

Review Source

SW

Steven W.  
Maintenance Supervisor  
Industrial Automation  
Used the software for: 2+ years

### "limited usefulness with Ipads"

February 10, 2017

3.0

Our technicians use Ipads to access the program, and they are very limited in what they can see and do. When work orders are in a complete status, they are not easily accessible form the ipads, which limits the information the next shift has to see what has been done. The work orders only have a very small text line so it is awkward to type in and to see detailed notes or reports from the Ipads. Since the techs cannot access the information, the reports tend to be very brief and lack details that could help other techs if the same problem comes up again. The company wants to save money on the number of computer logins, so techs do not have regular access to see the work orders on a computer, and the program works differently between the Ipad and computer so they cannot use the computer efficiently when they do manage to get access through one. I have tech level access, but still receive automated reports which can be helpful to see what is going on; I do not see what flexibility there is with creating new reports or using the program to track specific techs or shifts.

Pros

It is helpful in tracking work that needs to be done. It makes assigning projects to specific technicians easy, and tracking how long it takes to complete projects.

Cons

Tablet program is awkward and very limited use when used on its own.

Review Source

Douglas W.  
Operations Shift Manager and Engineer  
  
Used the software for: 1-2 years

### "MC has been very helpful in building a maintenance management system from the ground up"

February 6, 2018

5.0

Helps me manage my maintenance items and spare parts on a day to day basis

Pros

The flexibility built into the software is very nice. It is easy to customize forms and make the software work towards your advantage.

Cons

It would be nice to see more attention directed to non-cloud based users. It is hard to take advantage of all of the features of the software as a non-cloud based user.

Review Source

Response from Accruent

February 7, 2018

Hey thanks for your great review, Douglas! We love to hear that the system makes your job easier! I also wanted to let you know that one of our top priorities for this year is bridging the gap between cloud & non-cloud features - We want everyone to have the same, enjoyable experience! Thank you for your honest feedback! Maintenance Connection

DL

Darrell L.  
Maintenance Supervisor  
Pharmaceuticals  
Used the software for: 1-2 years

### "Good software with some drawbacks"

June 11, 2020

4.0

For the most part this is a great software with a lot of functionality and traceability. However, there are holes in the change tracking that make it difficult, if not impossible, to validate for use as a stand-alone system for FDA regulated processes. This makes it so that you have to use a hybrid system of electronic and paper, which defeats the purpose to a large extent of having this software. I have tried to work with their support to get these holes fixed, but to no avail. Also, since Accruent took over, they no longer allow month by month use. They require at least a 1 year commitment in order to use the software, and they also charge extra if you want to be billed on a monthly basis instead of paying all up front.

Pros

It has an extensive reporting system that makes it easy to customize reports based on many different criteria and any report you create can be scheduled to be emailed to whoever needs it at any specified time interval.

Cons

The software cannot be validated according to the FDA standards as a stand-alone management system for maintenance.

Reason for choosing Maintenance Connection

Maintenance connection had a more robust system with better change tracking, at the time.

Review Source

KB

Kelly B.  
Corporate Controller  
Industrial Automation  
Used the software for: 2+ years

### "MC better than Maximo? I think so!"

December 3, 2018

4.0

Pros

I was first introduced to Maintenance Connection in 2007. In the world of software development, that was a lifetime ago. It was a solid package back then, but I have since watched it bloom into the most highly rated CMMS software on Gartner's Magic Quadrant. What happened? In my opinion, the key to that success was rapid deployment of a mobile solution as well as well-executed integrations with other systems (especially ERPs). The power of Maintenance Connection (MC) is only effective if you can take it on the road with you and incorporate it with your other software solutions. TCO is also a huge factor with software implementation/ongoing maintenance and I believe MC is a decent value.

Cons

We often had issues with using different browsers as well as browser updates. I have moved onto another company and no longer use MC, so I'm not sure if they have put additional resources on that to ensure those bugs are kept to a minimum. Be sure to ask about that if you are considering this software.

Review Source

VR

Verified Reviewer  
BMET III  
Hospital & Health Care  
Used the software for: 2+ years

### "Makes work easy"

February 7, 2018

5.0

Make my daily job easier

Pros

Ease of use. This is a simple program for technical users. The software is easy to use and has been debugged so there is not any issues that cause problems. I have not had any problems in my daily use of maintenance connection.

Cons

Excessive typing required. I was hoping that we could automate filling in some more areas with drop down menus

Review Source

VR

Verified Reviewer  
Equipment Reliability & Maintneance Technician  
Telecommunications  
Used the software for: 2+ years

### "To combine a good piece of software with a great team makes it great."

February 6, 2018

5.0

Ease of use, excellent customer support, and unparalleled reporting.

Pros

The software is web based and hosted so for our money this takes the burden off of our IT department. This along with their superior customer support gives us confidence that the software will flex to our needs. The reporting tools stands out also. There is nothing that can't be found through a report. The ability to customize reports puts a personal touch to each one.

Cons

As with everything there is a cost associated with it. Along those lines, the separation of mobile. It would be nice if MC Express what just part of the overall package. Having to purchase Add-ons is not something that is usually in the cards.

Review Source

Pancham K.  
Process Engineer  
Mechanical or Industrial Engineering  
Used the software for: 6-12 months

### "A robust maintenance management and request platform"

August 1, 2022

4.0

Pros

Multiple features, from drafting work orders to tracking follow-up WOs. Flexibility to close it on your own or request the appropriate personnel to do it. Useful email notification feature of completed WOs and PMs as per your process area.

Cons

It maybe my organization using a particular old version of the platform, but the UI and ease of use can be of huge improvement, streamlining simplicity would a point of focus for better usage.

Review Source

ES

Eric S.  
Maintenance Lead  
Automotive  
Used the software for: 2+ years

### "Use it everyday, helps keep my maintenance team on time."

July 17, 2017

4.0

Allows me to keep my OEE above the company standard. Allows us to keep up with needed parts and helps reduce cost associated with preventative maintenance needs.

Pros

Flexible Inventory Setup, PM scheduling, Asset Tracking, ability to put more than one vendor to individual parts in inventory is a super plus. Ability to have multiple warehouse and shops also a plus.

Cons

Down time tracking not flexible - needs improvement. Some of the canned reports are not useful for our plants, would like to see more barcode integration.

Review Source

Response from Accruent

July 19, 2017

Thank you so much for your feedback, Eric! We're glad that the system helps your OEE exceed! By the way, we've included improved barcode integration in Version 8.0 of our latest software. Thank you again for your feedback!

ME

Mark E.  
Maintenance Manager  
Machinery  
Used the software for: 2+ years

### "Great. It's been a Godsend for me."

July 11, 2017

4.0

It helps the maintenance department and me stay organized.

Pros

I'm audited quite frequently by our customers and each one I've shown the maintenance Connection Program to has liked it. I can virtually run our maintenance department without physically being there which really helps me keep tabs when I'm on vacation. The inventory module forces us to be organized which helps with the 6S program.

Cons

We are a cloud user and I think it's mainly because of our company securities, I have to store my documents on a Google drive and link it in. The only one-on-one training I've had was when the bus traveled to MPLS. They don't seem to get close to the upper Midwest.

Review Source

Response from Accruent

July 11, 2017

Thank you so much for your review, Mark! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

Kevin H.  
Maintenance Planner  
Mechanical or Industrial Engineering  
Used the software for: 2+ years

### "Software Review"

November 13, 2018

5.0

I highly recommend purchasing this program for any company that needs to track their equipment. This can track your hours, parts used & stocked, purchase history, equipment history, PMs and have all your vendors and manufactures a click away.

Pros

This is a very good CMMS. I have worked with several since 1985. Maintenance Connection's gold is in the reports. No other program offers this type of option. It cannot be beet. As a super-user I can tell you the reports function gives you every possible option to track your documentation and report it to those that need it.

Cons

The MC University training program needs help. I have been very dissatisfied with it. They do not take into account actual uses of the program. The writer probably hasn't actually used the program in real world as I have for 12 years.

Review Source

PP

Patrick P.  
Hydro Maintenance Specialist  
Utilities  
Used the software for: 2+ years

### "Great Product / Excellent Support"

March 22, 2017

5.0

Maintenance Connection has given us the ability to progressively change much of our maintenance culture from reactive to preventative. It is an excellent tool that provides our teams the means to better troubleshooting and preparedness, leading directly to increased efficiency. Having the flexibility to form this product to our work flow and process is invaluable.

Pros

Ability to adapt to our maintenance needs.

Cons

Waiting for product suggestions to materialize. Would like it to completely integrate with our financial system

Review Source

Response from Accruent

May 5, 2017

Thank you for your comments Patrick! It's great to hear that Maintenance Connection's software has had such a positive impact on your organizations maintenance processes. We take our customer's product suggestions seriously and our Product Development team considers each one carefully. As far as integration with financial system's, we currently provide integration options via our Web API and Project Development Services. Our customer success team will be in touch soon to further discuss your comments.

KP

Kristi P.  
Administrative Assistant  
  
Used the software for: 2+ years

### "Easy to Organize and Use"

July 11, 2017

5.0

Pros

Maintenance Connection allows us to keep all of our assets organized and structure our asset tree as we see fit. All work is documented and saved. We can have all cost, downtime, and other asset information together in one place. This program works well if you have everyone putting in an effort to utilize the different features that it offers.

Cons

Customizing reports can be difficult if you don't know what you are doing or how you want it or have to many factors that you need. However, customer service is a huge help and can usually help you customize your report.

Review Source

Response from Accruent

July 11, 2017

Thank you so much for your review, Kristi! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

EM

Erin M.  
Executive Coordinator, Mt. Ops & Facilities Maint.  
Hospitality  
Used the software for: 2+ years

### "Excited to learn more!!"

October 5, 2016

4.0

We are excited to see the full potential of this software in our environment. It was purchased over years ago and we are really just beginning to use it primarily for our vehicles at this point. We look forward to using it for our lifts and hopefully our facilities, as well. Customer service is great. I feel the MCU should be included in the annual subscription. The videos and technical help is not as helpful as calling. Videos like the ones used in Lynda.com would be more helpful. I think the checkpoint is great, but feel the sessions go too fast and should be a little more in depth. They have to move fast to stay on schedule, so maybe recording them and posting after the event or even sending to attendees afterward. Possibly even sell as a one time subscription to businesses that didn't attend??

Pros

CUstomer service is awesome, comprehensive reports, great for asset management, etc.

Cons

Not intuitive, ease of online help.

Review Source

VR

Verified Reviewer  
Co-Owner  
Biotechnology  
Used the software for: 2+ years

### "Really like MCs Versatility "

November 9, 2018

5.0

Pros

What I like the most is there are many ways to do things so we could easily massage the system to work with our work flow.

Cons

Sometimes get finicky with browser updates...

Review Source

TC

Tim C.  
Wind Technician  
Renewables & Environment  
Used the software for: 2+ years

### "Work orders and procedures are great, reporting is complicated"

November 6, 2018

4.0

Overall on a day to day basis, it works out very well. When it comes to Asset management, it has to be done correctly from the beginning, otherwise there's no way to fix it later. This is suppose to be useful for every employee but it seems you need specialists in your company to handle reporting and troubleshooting.

Pros

Creating work orders, both automatically and manually are very easy. Adding time and creating procedures to add to work orders are easy too.

Cons

Creating a report to show specific data always requires that i get assistance from customer support whom shows me what seems like hidden features in the software and uses terms im not familiar with. Offline version has problems with loading or not pulling a work order when it fits all the requirements, and then releasing it back to CMMS takes a long time.

Review Source

Duane G.  
Senior Systems Analyst  
Mining & Metals  
Used the software for: 2+ years

### "Great Software for a Reasonable Cost"

November 9, 2018

5.0

Pros

This software provides everything your maintenance programs needs and more, for an incredibly reasonable price.

Cons

Not really any complaints at all. It works very well.

Review Source

AG

Aaron G.  
Data Analyst  
Utilities  
Used the software for: 2+ years

### "Best Supported Software We've Ever Had"

January 11, 2018

5.0

Pros

It's ability to notify people, organize work flows, and provide the information that is needed to everyone that uses it.

Cons

Support for the Canadian products (Tablet Hybrid) is not at the same level as the core company. If the Canadian support team had the responsiveness I've become accustomed too, then this wouldn't be a con.

Review Source

Response from Accruent

January 22, 2018

Aaron, thanks so much for your stellar review! We're glad to hear that you love the support! We're hard at work behind the scenes to make sure that the Canadian products are supported at the same level you're used to with the US products :) Thanks for being a loyal customer!

LD

Len D.  
Operations Support and Infrastructure  
Government Administration  
Used the software for: 2+ years

### "Flexibility is the Key"

November 7, 2018

4.0

We're attempting to implement full CMMS, no information to remain in a silo. All updates are realtime reported through BI

Pros

I love the simple interface the crews use to enter data - TWC. I love the Asset Spec section - flexible and easy to expand. The ability to write rules adds even more flexibility and work automation to the software. Attaching more than one asset to a work order and the ability to use data hub is very important to us. The ability for procedures to update asset specs is another biggy

Cons

The integration with GIS...it's weak. Reporting could be improved we are now using BI to pull data from Asset Specs - Qlik Sense The process of adding more than one asset needs to be improved Enter time needs to be more flexible - more fields

Review Source

BM

Boyd M.  
Sr. Operations Director  
Aviation & Aerospace  
Used the software for: 2+ years

### "By far the best value CMMS"

November 6, 2018

5.0

The Maintenance Connection support team is wonderful. They help you get to the solution you need and they don't nickle and dime you with extra charges like some of their competitors.

Pros

The Maintenance Connection reporting engine is outstanding. It is very easy to create custom reports yourself without having to pay a third party consultant. The "Smart Reports" feature lets the user link directly back to source data. For example, if you have a purchasing report with all the POs for the month, you can click on a line item and be taken directly to the specific PO in question. Same with work orders...

Cons

No cons at the moment. It seems when you run into an issue or a needed enhancement, the Maintenance Connection Team listens and fixes the problem.

Review Source

VR

Verified Reviewer  
Security Coordinator  
Food & Beverages  
Used the software for: 1-2 years

### "Helps Stay on Top of Everything"

January 17, 2019

5.0

For the most part, it makes tracking everything seamless.

Pros

Makes it very easy to stay organized and follow up on all items as needed- both urgent ones and scheduled tasks.

Cons

Sometimes it is difficult to figure out how to do exactly what needs to be done. It can be difficult to find a solution on your own.

Review Source

MP

MJ P.  
Preventative Maintenance Coordinator  
  
Used the software for: 6-12 months

### "Worthwhile Program!"

March 23, 2017

4.0

We've been using Maintenance Connection since 2008 and it has helped us better our maintenance practices and tracking. Customer service is by far one of the best features MC offers. If you submit a request... you get an answer in a timely response!

Pros

Easy to use if everything is set up correctly

Cons

The reporting function is cumbersome to navigate I'd rather have more keyboard functionality as opposed to clicking with a mouse

Review Source

Response from Accruent

May 5, 2017

Thank you for your recent comments MJ! Great to see our long-time customers experiencing continued benefits from using our software. We hear similar feedback from other customers about the reporting function. Reports are often copied and the reporter quickly becomes bogged down with too many reports. We do offer a reports clean-up to help with this, we also have over 30 articles pertaining to reports in the library on MC User Connect, as we ll as a dedicated course in MC University. Our customer success team will reach out soon to connect with you about your concerns.

PR

Patty R.  
Lead Maintenance Planner  
  
Used the software for: 1-2 years

### "Decent software package "

July 11, 2017

4.0

Implemented a comprehensive computerized maintenance program at our company.

Pros

Flexibility - you can customize this software to work in many different businesses. Ability to set up different security access levels for different users.

Cons

Customer Support (Canada) When we asked questions that would help us in the basic set up of our assests on the program, they were not able to answer our questions but they did get a hold of a different client and they were able to help us. When we asked about how the security levels all related and a step by step, we were informed they have not competed that yet and to simply go in and try different options.

Review Source

Response from Accruent

July 20, 2017

Patty, thank you so much for your feedback on what you like and dislike about the software - We really value your input. If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com

MW

Melissa W.  
Biomedical Equipment Technician III  
  
Used the software for: 2+ years

### "MC has taken our asset inventory to a level of detail we never thought would be possible. "

February 12, 2018

5.0

Pros

The amount of information that you can customize and set up to run as a report or export to excel has been a game changer. We keep track of cost of repair per asset and when we need to evaluate equipment. It is so easy to pull this information and track how much we have spent. We haven't come across any information we can't capture. Customer support, tech support and the forums are quick, reliable resources for support and instruction.

Cons

The only thing I would like to see is the serial number available on our work orders in addition to asset id. The global search is a great addition, but it seems to still need more work. It doesn't 'find' what I am looking for quite often.

Review Source

Jeremie K.  
Maintenance Manager  
Food & Beverages  
Used the software for: 2+ years

### "Maintenance connection has made the management of our maintenance much simpler."

October 4, 2016

5.0

We have used maintenance connection for almost 4 years now and are still not using the many tools that the software has to offer. we have developed a great base of information and are continuing to use more and more tools as we step further into managing our company maintenance program.

Pros

Easy to use. The support couldn't be better

Cons

None at this time.

Review Source

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