# Page 9 | Maintenance Connection Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is Maintenance Connection the right Equipment Maintenance solution for you? Explore 443 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/12444/Maintenance-Connection/reviews

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Maintenance Connection

4.4 (443)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 9 - Reviews of Maintenance Connection

## Showing most helpful reviews

Showing 201-225 of 443 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BM

Brandon M.  
Tech  
Utilities  
Used the software for: 2+ years

### "Heavy User"

November 14, 2018

4.0

Customer service is great when there are issues with creating reports, ect. The problem is that the system is so non intuitive that it seems like even after using MC university and working with the system for 8 years I still pull my hair out trying to set up reports, change data fields, and get pictures to integrate properly...ect. It's a major head ache and causes a lot of wasted time. Honestly the interface is a nightmare, and without a sql coding genius on staff, it's impossible to make certain things work.

Pros

It's a powerful piece of software, lots of reporting capabilities.

Cons

Random bugs that have in the past caused loss of actual hours to work orders. The only way to recall the data was an entire data base roll back, which would cause even more harm to our system.

Review Source

BW

Brooks W.  
Facilities Planner  
Military  
Used the software for: 2+ years

### "Customer service is the best part!"

July 11, 2017

5.0

Ease of PM planning, ease of workorder management and direction to the team from a central system that everyone can use easily.

Pros

Ease of use and how in depth it is, 5 star customer service. How you can set up PM's to become auto generating and assigned to the proper people.

Cons

When opening up any option it opens a new page on the browser. Sometimes the system stops working while I'm in the middle of updating a process and I have re do the whole thing.

Review Source

Response from Accruent

July 11, 2017

Thank you so much for your review, Brooks! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

HH

Hal H.  
CMMS Administrator  
Utilities  
Used the software for: 2+ years

### "Maintenance Connection Review"

June 13, 2016

5.0

My experience with working with the Maintenance Connection is been excellent, our Maintenance Crews can spend more time preforming maintenance and use less time filling out a work order.

Pros

The software once you learn it, it becomes very easy to use. My personal experience has been that if Maintenance Connection is contracted for training, the training will pay-off. M/C and I trained 65 District employees and I've only had support 3 questions, since the training classes 3 weeks ago...

Cons

The documentation module doesn't work as it should, a user should be able to cut and paste data into the program without losing the formatting of cut and paste .

Review Source

BF

Bryann F.  
Warehouse Associate  
Mining & Metals  
Used the software for: 2+ years

### "Easy to use & helpful support."

July 21, 2017

5.0

A more organized work order system, of which we had nothing before.

Pros

Easy to use! We manage over 100 pieces of equipment and over 3000 inventory items, so it's nice to have all of our data in one place. Reports are easy to create, and I have had nothing but excellent support from the help desk on several occasions.

Cons

No ability for the user to add multiple items (for example, inventory). It all has to be done by MC staff - would love if the option was available to us.

Review Source

Response from Accruent

July 21, 2017

Bryann, thanks so much for your review! It's great to hear that we've been able to help your organization manage such a large inventory! We're hope we've been able to exceed your expectations.

Michele P.  
Preventive Maintenance Coordinator  
  
Used the software for:

### "Thank You Mike and Brad I believe Maintenance Connection is the Right Choice for South Tahoe PUD"

February 10, 2010

4.0

Excellent! Each release shows MC is listening to it's customer base.

Pros

Mike Reiff has been both knowledgeable and innovative with our ongoing installation/systems integration. Without his ability to look outside the box and come up with solutions we would not have achieved the success' we have today. MC's TS Staff have been key in the integration of the project. Brad Squires has lent a hand when needed and assisted with his vast comprehensive knowledge of the MC program and databases. Many companies promised they could give us the world in what we knew would be a complicated migration from our 20+ year CMMS database to whatever system we chose not to mention the integration with our GIS, Inventory parts, HR, and Utility billing systems. We also had to have a system that could be customized to each of our crew departments unique work order needs not the other way around as so many systems are designed. Maintenance Connection is one of those rare products that you actually get what they promise.

Cons

GIS viewer needs to be improved. History is inconsistent.

Review Source

DH

David H.  
Maintenance Supervisor  
Utilities  
Used the software for: 2+ years

### "FSSD"

November 9, 2018

4.0

Pros

It does what we need it to do. Good for managing PM and corrective work orders. Also good for managing and costing inventory.

Cons

Reports. The reporting functionality is not intuitive. When a report is needed, anyone should be able to easily filter and pull a report for what they need. We only have one person that knows how to get the reports to work ok. This is the biggest issue with this system in my opinion.

Review Source

Jordane M.  
Math and Physics Tutor  
Electrical/Electronic Manufacturing  
Used the software for: 1-2 years

### "Benefits and minor flaws"

January 25, 2019

5.0

High potential software that provides great services for inventory type companies.

Pros

Management of all the subsystems of the company is handled using Maintenance Connection. Although it requires much aid and experience with the application, once mastered, it provides an arsenal of tools to keep a check of all facilities and services of the engineering department.

Cons

Contacting support can sometimes take prolonged periods compared to other software. On successful communication, they provide comprehensive solutions to any problems experienced.

Review Source

BK

Brook K.  
Sr. Purchasing & Procurement Specialist  
Oil & Energy  
Used the software for: 2+ years

### "All in one software"

August 22, 2018

5.0

They have the best customer support team. We have asked to customize so many things and they always find a way to accommodate us and what we are trying to do.

Pros

This software has options to do most everything. We use this not only for maintenance but we do P.O. and work orders for purchasing and procurement. We also now store doc control through this and keep track of receiving/accounting for both USD and CAD.

Cons

The only thing they could add would be a payment portal. Then you could purchase to pay and house everything in one place.

Review Source

VR

Verified Reviewer  
Maintenance Coordinator  
Automotive  
Used the software for: 2+ years

### "100% better than my company's last CMMS"

February 9, 2018

4.0

Better Asset Management, better scheduling and planning of work. Over all department is more efficient.

Pros

Asset history can be review directly in the asset module or use the basic and or custom reports. PMs and procedure modules are very simple to set up.

Cons

Asset downtime embeds after completion of work. If correction needs to be made many steps are taken to correct downtime.

Review Source

CA

Chris A.  
Activity Services Director  
Hospital & Health Care  
Used the software for: 2+ years

### "Expedites the process of work orders"

July 11, 2017

5.0

Quicker service and easier and faster gathering of information for the job.

Pros

We are able to quickly get and understand the needs of the residents to give them a quicker and better result of their needs.

Cons

The overload of information and reports that can be generated by Maintenance Connection can be overwhelming. There are so many options for reports, you can lose yourself in reports sometimes. But, you need them there because everyone is looking for other options.

Review Source

Response from Accruent

July 20, 2017

Chris, thanks for leaving us your feedback! It's great to hear that it speeds up the job!

cC

casey C.  
Purchaser, Super User  
  
Used the software for: 2+ years

### "Very user friendly, easy to train other employees in the system "

July 11, 2017

4.0

Pros

How visually clean everything is, for example the Asset Tree.. Preventative Maintenance Schedules are easy to set up and manipulate/edit when required

Cons

The frequent glitches and when the system goes down without warning. occasionally can be difficult to ensure proper criteria is being pulled in the reports

Review Source

Response from Accruent

July 11, 2017

Thank you so much for your review, Casey! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

AM

Anthony M.  
Sr. Analyst  
Wireless  
Used the software for: 2+ years

### "Functional and easy to operate"

February 6, 2018

5.0

I don't have to manage work order progress manually through an excel file. I have historical data at my fingertips

Pros

Reporting is easy, and can export into CSV files. I also like that I can email the report directly to the requester.

Cons

I see every report for every area. It would be nice to add or delete reports that only apply to my section

Review Source

Response from Accruent

February 7, 2018

Thanks for your great review, Anthony! We're glad that you love the reporting module! If you ever need help with setting up your reports feel free to submit a support ticket and one of our experts will be happy to help :) Thanks! Maintenance Connection

LT

Louise T.  
Engineering Systems Specialist  
Food Production  
Used the software for: 2+ years

### "MC Review"

March 15, 2019

4.0

They were very responsive during our implementation and they are always responsive with any customer service needs we have.

Pros

Customer service is excellent! The reporting feature has a lot of canned reports and is easy to learn how to configure your own reports.

Cons

Some tracking of downtime or other tracking can be tricky to set up a report.

Review Source

BR

Bryan R.  
Asset Integrity Coordinator  
Oil & Energy  
Used the software for: 2+ years

### "MC is one of the most versatile and innovative software ever used"

February 15, 2018

4.0

Pros

MC is a very versatile product. It has enabled me to enhance the productivity and overall performance of my department in the shortest space of time. MC software has the ability to provide third party support and offers the options to link these as well, making the overall experience more user friendly

Cons

The time it takes to have a new employee trained up to the administrator level can be tedious, however its worth it, to have another capable hands on deck makes the job a lot more efficient

Review Source

IF

Ian F.  
Facilities Controls Engineer  
  
Used the software for:

### "100% Amazing"

December 10, 2009

5.0

Maintenance Connection is just like all the rest of the CMMS Packages out there -- its just that their user interface will blow you away. They've taken the Microsoft Access looking database forms and spiffed them up into multiple screens for easy browsing, and image-based menus for quick access to all areas. If the average CMMS package gets a grade of C, we found one package that we thought was a B, and Maintenance Connection was clearly a solid A, but not as expensive because of their concurrent licensing.

Pros

User Interface: It beats anything else we saw during our initial search. Customizable: they can change almost anything for you. Components to meet most needs: people, companies, assets, vehicles, training, purchase orders, tool checkout, key tracking, meter tracking, predictive maintenance ... oh, and work orders too. Reporter: the possibilities are literally infinite with that thing.

Cons

Internet Explorer only requesters can use other browsers, but anything beyond that requires IE. Built in documentation (tool tips, help notes, etc), but they do have a full online manual, you just have to go find the info you're looking for -- this is only a problem because the program is so feature rich sometimes you dont know what clicking a checkbox will do. Sometimes their support team lacks the knowledge and know-how of complex operations or tasks, you just have to find the right person -- our implementation guy is our go to guy for all the big stuff.

Review Source

HH

Hossein H.  
cmms operator  
Oil & Energy  
Used the software for: 2+ years

### "Not god for big company"

September 10, 2017

2.0

MC ( Maintenance Connection) not good for big company because it's a cloud base CMMS software and I think this is the MC weakness because after a short time of use, the browser cash is full and the software can't work correctly, after this the value will show in MC-CMMS is not correct and finally you can't log-in in the software befor you clear the browser cash and history.

Pros

It,s easy to use in home page and Most feature Accessible in home page. It's fast to login and loading.

Cons

You can login with one user in multi system, but not support remote assistant. Good for small company.

Review Source

SG

Stewart G.  
Chief Engineer  
  
Used the software for: 2+ years

### "Great program with more than enough options to satisfy the most demanding of users."

February 9, 2018

5.0

Pros

The interface is very user friendly. Everything from entering work orders to printing off detailed reports is quite intuitive. I particularly appretiate the asset history records.

Cons

Printing off task lists in a readable format can be tricky from the software. There are however several export options available which complete the process adequately.

Review Source

Response from Accruent

February 13, 2018

Hey Stewart, thanks for leaving such a great review! We're glad to hear that the system helps you easily find the data you need! Thanks for being a loyal customer! Maintenance Connection

bZ

brian Z.  
assistant facility manager  
Hospital & Health Care  
Used the software for: 2+ years

### "I have had a few glitches with CMMS but overall it has been a wonderful program to work with. "

July 24, 2017

3.0

Cost savings, history, and ease on monitoring.

Pros

I can monitor all my assets and have a history trail showing my problematic assets. Also like the ease of tracking costs for jobs.

Cons

There is no way to change a username, so when staff gets married and wants to change the last name the software wont let me.

Review Source

Response from Accruent

July 24, 2017

Hey Brian, thank you for your feedback! It's great to hear that you like the software! I just wanted to let you know that we have a new feature in Version 8.0 of the system that makes it easier to update user's profiles :) Thanks again for the review!

BG

Brandon G.  
Facilities  
Warehousing  
Used the software for: 2+ years

### "Greatest Software Ever"

July 11, 2017

5.0

Trackability, ease of use, over all better PM functions, and availability of inventory from site to site.

Pros

Extremely User Friendly, Love it. Definitely Value Add. We have expanded our use from 3 DC's to now in 31 DC's nationwide.

Cons

I wish it was more customizable without extra costs involved. There are a bunch of fields within the Tasks tab on work orders that I would like to utilize for auditing but I would need to change the fields.

Review Source

Response from Accruent

July 20, 2017

Brandon, what a great review! We're so glad to hear that your company has adopted the software!

KH

Kirstin H.  
Operations Administrative Technician  
Oil & Energy  
Used the software for: 2+ years

### "Everyday User"

November 6, 2018

4.0

We use Maintenance Connection differently than most companies. This houses our entire oil field's assets and monitors work done on them. I like that we can keep an eye on things. I wish it allowed for a little more flexibility.

Pros

I like that it follows a linear approach to having work orders and PMs and the asset tree.

Cons

It is difficult to get the results i am looking for when using reports. It also makes it difficult to amend certain things. Our program needs restructured and that daunting task is not something i am looking forward to.

Review Source

JH

John H.  
Inventory/Maintenance Connection Manager  
Oil & Energy  
Used the software for: 2+ years

### "MC allows me to do my job; I'd be lost without it."

July 11, 2017

4.0

I couldn't do my job without Maintenance Connection.

Pros

Customized reports allow for an endless variety of information, and enable my company to make informed decisions.

Cons

The lack of customization options without paying additional money make us think outside of the box to sometimes get what we need.

Review Source

Response from Accruent

July 11, 2017

Thank you so much for your review, John! We're glad to hear that you are satisfied with Maintenance Connection! If there's ever anything we can do to improve your experience, please reach out to our Customer Success team at Success@Maintenanceconnection.com.

EB

Emily B.  
Maintenance Administrator  
Facilities Services  
Used the software for: 2+ years

### "Love, hate relationship. Most days are good and others not so much."

July 17, 2017

4.0

I don't really get a benefit from the software. It is simply what we have to use.

Pros

It has the potential to do a lot, we just don't know how to harness the power! It has many different modules.

Cons

It is not very customizable. Some things can be altered based on preference but it is a complicated process unless you request help from support. It also has a lot of quirks. When things go wrong I will reach out to the support team and they usually have to analyze code to diagnose and correct the problem.

Review Source

DW

Douglas W.  
Shift Manager  
Oil & Energy  
Used the software for: 2+ years

### "Shift Manager - CMMS review"

November 9, 2018

5.0

Pros

I like how flexible to software is and how it can be easily customized I like the user interface as it is very easy to understand I love the support and guides as they make learning/troubleshooting easy

Cons

I wish the had a better platform for completing and logging operator rounds

Review Source

AU

Antonio U.  
Tecnico  
Education Management  
Used the software for: 2+ years

### "It helps me to have better control and maintenance of our servers"

June 14, 2018

4.0

Pros

It is one of our most comfortable applications to keep track of equipment inventories, fix maintenance, with an excellent graphic interface that allows the best management of the program.

Cons

There are certain characteristics that do not work locally, such as communication with other databases of other maintenance programs, it is very closed in that sense

Review Source

Response from Accruent

June 18, 2018

Hello Antonio! Thank you so much for your positive review, we value your feedback. Thank you for being a loyal customer. Maintenance Connection Team

WT

William T.  
CMMS Guru  
Building Materials  
Used the software for: 2+ years

### "MC people are easy to get along with, very hopefully and most of all patient. The system works to. "

February 6, 2018

5.0

promotion

Pros

Ease of use entering information. Ability to change the field names. Ability to make certain fields required and hide others. Being able to separate information based on things like repair center, shop, supervisor.

Cons

lack of customization per customer. Certain menus should be customized by customer and not MC required to make the changes.

Review Source

Response from Accruent

February 7, 2018

Hey William, Thanks for the great review! We love having you as a customer and thank you for your honest feedback! Thanks, Maintenance Connection

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