Average Ratings

24 Reviews
  • 5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    24/7 (Live Rep)

Vendor Details

  • Twilio
  • www.twilio.com
  • Founded 2007
  • United States

About Twilio Platform

Provides simple, pay-as-you-go APIs for businesses to build scalable, reliable voice and SMS apps for the web or mobile devices.


Spotlight_media_placeholder

Twilio Platform Features

  • Access Control
  • Code Assistance
  • Collaboration
  • Debugging
  • Graphical User Interface
  • Mobile Development
  • Software Development
  • Testing Management
  • Version Control
  • Web Development
  • Appointment Scheduling
  • Calendar Management
  • Email Reminders
  • IVR / Voice Recognition
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Messaging
  • Two-Way Messaging

Twilio Platform Reviews Recently Reviewed!

Great go-to solutions for every telephony-related need if you have the required technical know-how

Nov 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Well-documented and feature-rich API Reliability: I have yet to see it crash Presence in wide range of countries

Cons: Pricing can be a little steep on certain products Very basic UI: coding is necessary for almost any type of use even the most standard ones

Super easy to use and setup.

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It was super easy to integrate and setup SMS messaging and validation with Twilio. Just a few hours and we were done.

Cons: I wish the cost was better at high volumes. Once you hit 100s of millions of messages there are cheaper solutions.

I absolutely love this product. It's easy to use and their support is so receptive.

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is easy to use, and I do use it daily. When tracking sms messages sent, it displays the messages and makes it easy to find a particular message I'm looming for. Further, they're support is wonderfully receptive! Got my answer quick and fast the one time I needed to reach out to them.

Cons: Sometimes it can get a little cumbersome getting acquainted to all of the tabs...but that's because Twilio has so many features and can do so much!

Twilio is crazy easy to acquire numbers, do SMS logging, call logs, etc...

Sep 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love how this site is a one stop shop for all my telephone needs. I can fulfill all basic needs within a few clicks.

Cons: There is a bit of a learning curve at first as you become acquainted with the site layout, but it's honestly not bad.

Cutting Edge and AWESOME

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The team at Twilio is putting together world class architecture on new innovative tools every day. We are leveraging it to strengthen our position in the healthcare world designing innovative apps.

Cons: Some of the documentation is lacking and the descriptions are somewhat nebulous. SMS messaging context seems to be more from their point of view, instead of the user or company using it, which makes diagnosing issues extremely confusing.

Good API software solution. Missing a few pieces.

May 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to integrate, lots of functionality. Logs are useful to get error information. Help desk is friendly and helpful.

Cons: Very pricey, for decent amount of cps. Answering machine detection isn't there yet, having trouble getting it to leave messages appropriately.

Overall: Giving clients tha ability to sent notifications to students, parents, and staff quickly and easily. Was easy to implement, had product up and running quickly.

Really cheap way to send SMS messages and voicemails.

May 16, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Twilio is very inexpensive. It's also extremely customizable via their API. The code samples are helpful and making API calls is very simple.

Cons: There is no real user interface. Pretty much the only way to use the software is to program it via the API.

Great if you need multiple phone numbers

Apr 15, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Extremely affordable. Allows you to purchase multiple numbers with ease

Cons: User interface design for more IT savvy individuals. It can seem a bit intimidating at first for the average lay person to navigate the interface. Plus that options that are geared for more complex set ups that would require a more extensive knowledge in the area of IT

Overall: It is easy to set up a basic telephone number and I liked that we were able to choose telephone numbers from many different geographical locations. We had no problems with their forwarding options either. The pricing is right too.

Recommendations to other buyers: If you just want to create a different number or multiple numbers fore cheap then Twilio is a great option

Super developer friendly SMS service.

Feb 06, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Super fast to integrate. Lots of code examples.

Cons: So many features makes the UI a little hard to navigate.

Overall: The Twilio Service has such a large range of SMS and Messaging features, that it takes a bit to get 100% familiar with everything they can do. We have found the SMS feature integrates very quickly into your mobile app and the price point per SMS is great.

Amazing Set of APIs at a Reasonable Price

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: If you want to do phone calls or texting in your application, this platform is amazing. It makes the process simple and there are great examples of how to do it right on their site. Whenever I need to add this type of functionality to an application, I look to Twilio. I don't even bother shopping around anymore.

The standard for online messaging services

Dec 10, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Non-profit pricing
Lots of integrations
Easy to sign up
Easy to set up

Overall: We use Twilio to integrate with our Church Management System to provide better communication with our members. The Twilio integration was built by the ChMS company using the SMS API and it works well. I've also used their voice API and their authentication app, which are very good. They have very competitive prices and solid service. They also offer discounts for qualified non-profits.

A very useful service

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Our product is integrated with this service and we use the SMS gateway function for not only our product but for our company's SMS service to our clients too.

Two word - Awesome! & Easy!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was worried about integrating text messaging functionality in my software but when I came across Twilio's platform, those worries were gone in thin air. The time it took me to send my first test text message was 2 mins, yes that's right. its that simple to integrate Twilio in your software.

The best SMS platform I've tried

Nov 23, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use and ability to run TwiML code in their cloud.

Cons: The learning curve for the web console is a little steep, but once you get through that - the ease of use is great.

Overall: I needed an SMS partner that had a compatible API for another software application I run. After trying all of the compatible solutions, Twilio won hands-down. Their software set is more advanced and easier to use than the other solutions I tried. I absolutely love their TwiML language and the ability to run some TwiML code in their cloud is fantastic. I am able to send out automated and customizable SMS alerts very easily. I am able to easily troubleshoot texts not received and setting up error alerts gives me great confidence in knowing my texts are going through.

Recommendations to other buyers: Whether you try Twilio first or last, be sure you give them a thorough run through!

Twilio is a game changer for midsize nonprofits

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: It's ease of use and developer documentation are best in class.

Cons: It would be amazing if SMS shortcodes we're cheaper, but that's not Twilio's fault.

Overall: Twilio lets us do things with phone numbers that we had never dreamed of just a few years ago. With integration into our primary business apps, we're able to send text messages programmatically, make robo calls, use disposable phone numbers... The best part of the products that Twilio offers is that they all work consistently, and they provide feedback when they don't. It just works!

Recommendations to other buyers: Use the docs, don't be afraid to reach out to their support team if you run into problems!

Easy using Zapier

Nov 19, 2016
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money

Comments: Best SMS service I know o!
This service is more for Developers, but can be used easily with Zapier.

Twilio--a MUST for integrating any communications functionality

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Twilio is the market leader for cloud communications for a reason. No other platform comes even close in terms of functionality. Most of us have used their technology in some capacity and don't even know it--it is that seamless. Note that nothing is productized so you need to have resources to build. However, the platform is so easy to use, you'll be surprised at how little time it takes to actually build something. Twilio has truly revolutionized the way we communicate.

All-inclusive API for international calls but limited portability functionnality

Jan 27, 2016
4/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support
4 / 5
Value for Money

Comments: We use TWILIO by the way of LiveAgent' Twilio integration. it's very powerful, it's provide easy call recording, text-to-speech and queue. If you want to use physicals phones, it's a little bit more complicate than generic VOIP providers.

Pros: call recording call queuing text-to-speech for all calls texts built-in softphone (with flash)

Cons: so complicate to use himself the API laborious call records deleting (manually, one by one) no support and portability for 01- french geographical phone number Flash softphone is just a little bit slow to connect to the call (on customer side (web callback button) and agent side)

A ridiculously easy way to get started with phones.

Sep 25, 2014
5/5
Overall

Comments: When the topic came up of integrating phone interactions into a software solution it could send a chill down any modern developer's back. Even the thought of choosing which provider to go with could leave me in a cold sweat, let alone handle the implementation. So I was doubtful when I plugged Twilio into NuGET and sent the first SMS message. But as it instantly arrived on my phone (prepended with the trial account message) I was left surprised at the ease.

Pros: - API packages across the board allow quick and easy integration. - Affordable pricing with volume scaling. - Trial accounts are able to see the technology work in real-time to gain an immediate understanding of what this service provides.

Disrupt Your Business Communication Suite with a Communications API and Cloud Platform

Mar 01, 2013
5/5
Overall

Comments: The main thing to remember about Twilio is that it¿s a platform and can be used to create a wide-range of solutions. With it, you can build applications to address a wide variety of tasks including making or receiving calls and messages, converting your browser into a phone line and vice versa etc. Although these tasks sound fairly technical, Twilio strips away the complexity using a simple, easy-to-use applications programming interface. Registration is fairly simple and involves configuring a Twilio number for calls and messages.

May 11, 2017
5/5
Overall

May 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Mar 28, 2016
5/5
Overall

Oct 14, 2015
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support
2 / 5
Value for Money