Twilio

Twilio Platform

4.5 / 5 78 reviews


Average Ratings

78 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Twilio
  • www.twilio.com
  • Founded 2008
  • United States

About Twilio Platform

Provides simple, pay-as-you-go APIs for businesses to build scalable, reliable voice and SMS apps for the web or mobile devices.


Twilio Platform Features

  • Access Control
  • Code Assistance
  • Collaboration
  • Debugging
  • Graphical User Interface
  • Mobile Development
  • Software Development
  • Testing Management
  • Version Control
  • Web Development
  • Appointment Scheduling
  • Calendar Management
  • Email Reminders
  • IVR / Voice Recognition
  • Online Booking
  • Payment Reminders
  • Recurring Appointments
  • Rescheduling
  • SMS Messaging
  • Two-Way Messaging
  • Audio / Video Conferencing
  • Call Center
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • IVR / Voice Recognition

Twilio Platform Reviews Recently Reviewed!


Tyranny of the 2FA gods!

Feb 01, 2018
2/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Cons: Customer Support is only available by email, not by phone, and it takes 1-3 days to hear back from them.

I was in the process of integrating their OneTouch functionality into a software program I'm designing, and I finally found out why no one else integrates it. It's busted and when you go to click the "Accept" or "Reject" buttons, it gives you an error.

Authy support said to reinstall my Authy app, and now I can't get back into the app until 2 days later because of their overbearing security. They refuse to get me out of the bind, and I'm unable to access any of my accounts until they lift the hold.

I've learned my lesson and I'm going to use LastPass so they can't hold my accounts hostage anymore for their nefarious purposes.

Overall: Authy by Twilio is a run-of-the-mill 2FA app. There's nothing special about it. It works when you're not switching your hardware.

Capterra-loader

Easy to integrate with any platform

Jul 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - It has an API Rest and a 5 minutes to implement rule, which is quite true.
- They have a quick start for many platforms / languages.
- SMS Feature was exactly what I needed, fast send/receive messages.
- Besides having excellent docs, they have something called TwilioQuest, which I found really funny and entertaining.

Cons: - Price per SMS seems to be high, at least in my country. I guess it depends on what are you building, and the value you give to this feature.

Overall: I was able to create a driver with LUA, and integrate SMS feature to Control4 Home Smart System.
I wanted to receive messages every time certain events occurred, and Twilio is really accurate and helpful. I had to minimize the amount of messages so I could spend less money per month.

Extremely easy to set up and get going!

Dec 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: As a lead architect, I am always on the look out for stable, easy to integrate tools and services for our various Enterprise solutions.

With Twilio, I was able to get a fully functioning Enterprise level SMS Notification Microservice up and running in under an hour.
The ease of integration, it's simple API and documentation is what any developer would be happy with.
The price point is also very reasonable and I would highly recommend this solution to anyone who is looking to evaluate or use this service.

Overall: The software was able to solve for a business requirement.
Price point was reasonable.
Performance is very good.

Twilio Platform = Solid

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Even though I am not a developer, even I can get Twilio services working. I have helped a few local businesses in my area drop the traditional POTS lines and migrate over to Twilio and have heard nothing but great reviews. That platform has even given me the push to sign up for a couple dev classes to get even more out of it.

Cons: Some of the documentation can be extremely vague. I understand that it is made for developers/programmers but there is a big portion of potential users that would love to use some of the features, but just don't have the coding background/knowledge to make it come alive.

Great telephone / text software that can integrate into multiple sites easily.

Jun 25, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ability to acquire phone numbers quickly, set up with API access, and get up and running within a very short time frame. Pricing is very competitive in the market, and tracking is made easy within their platform.

Cons: Sending only one text per second on their base package is a bit limiting, but cost effective enough to make it worthwhile. They do allow businesses to be a "reseller" of their product, which allows companies to charge a client 4x what a twilio customer would pay.

I use this platform daily to monitor SMS messaging.

Jun 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The platform is easy to pinpoint a message and why it was sent. The fact that the message is presented is an added plus, as other platforms for say email recording do not present such detail. Also, their support is superior.

Cons: The biggest pain-point is that the messages are in UTC time, and while that feature is understandable, it does create a few seconds of additional work in conversion.

Overall: From SMS recordings, to phone recordings, this tool is a must.

My option to send SMS's in my application

Apr 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Twilio has good callback system and retries associated with it, it was really easy to integrate with our application. Additionally, we can know do it internationally and help us expand our business.

Cons: The administration page could be improved. And it seems that it is not easy to understand which countries currently twilio support and if it's supported income and outcome messages or not.

Overall: My software to send SMS's along my app.

Great call recording features for quality assurance

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We use the call recording component of Twilio to record inbound customer service, sales, and support calls. We had the recording integrated with our website via the specialty phone numbers that we put on site. This gave us tremendous insight into our customer experience process. I can't speak to the implementation part since it was handled by our website provider, but using it was very simple.

Cons: Since we utilized the client side integration, I can't speak much to the native Twilio functionality. Everything that came through on our end was great. I think I would have preferred the native Twilio features, however, to have more flexibility with how we manage our calls.

Overall: We were able to monitor phone calls to improve customer service and employee training

We have been using this platform for several years to run all of our phone operations

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to adapt to specific requirements and custom builds. They are helpful in the requirements we need to advance our operations and commands.

Cons: Wish they had more pricing options so that we can provide our clients with more cost effective options.

Overall: We have been able to create our own programs and software to suit our company and clients.

Capterra-loader

Easy integration to send text messages out to clients from my software

Jul 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Web based API - nothing complicated here - it was straight forward and easy to use. I could start with basic features and add more later on.

Cons: Nothing negative comes to mind. Some of my customers (healthcare industry) were adverse to using twillio and I think they tried to get a BAA in place and were not able to.

powerfull sms broadcasting

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: twilio is leading in sms, voice calls, and many more services, for example i really like sms broadcasting feature and the support docs are super clear and price is resoneble

Cons: I've been using Twilio for years and have yet to have an issue, just one that about masking SMS can not implement in INDONESIA,

Capterra-loader

Twilio Took My Chat Bots to a Whole New Level.

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: What I like most about Twilio is that it allows me to initiate a chat bot from an SMS message. This is particularly handy in recruiting applications where I want people to be able to text "jobs" to a certain number and immediately engage with a chat bot to gather information.

I can have the bot collect contact information and then redirect the applicant to a webpage where he or she can complete an application. I call also collect the contact information and then notify someone in HR to call the applicant right away. This kind of fast response dramatically increases my clients' hire rates.

Cons: What I like least about this feature is that its a little awkward to use. If you don't have knowledge about Authorization Tokens and back-end website stuff, this may take a little learning. Also, I appreciate their dedication to security, but forcing me to use a 14-character password is a hassle.

Overall: Twilio allows me to initiate chat bots from SMS messages.

Cutting Edge and AWESOME

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The team at Twilio is putting together world class architecture on new innovative tools every day. We are leveraging it to strengthen our position in the healthcare world designing innovative apps.

Cons: Some of the documentation is lacking and the descriptions are somewhat nebulous. SMS messaging context seems to be more from their point of view, instead of the user or company using it, which makes diagnosing issues extremely confusing.

Capterra-loader

We absolutely love this platform!

Jun 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We use this platform on a daily basis with our customers and it is an essential part of our business. It works seamlessly and without any issues.

Cons: I really do not have any complaints about this system other than I wish they had numbers available in every country.

Effective integrations at a low cost

Jul 17, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use Twilio to integrate text messaging with our CRM. The interface is easy to navigate and setup was a cinch. Unbelievably broad product offering, we plan to incorporate the faxing component as well.

Cons: Encountered some unusual logging issues early on, but I think that was more on our programming than Twilio. Otherwise, I'm hard pressed to come up with a "con".

Overall: Greatly expanded our ability to communicate with our customers.

Premier communication gateway

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The Twilio platform is a fantastic gateway for communications of all types. Their levels of APIs is insane!

Cons: I wish the international texting rates were lower. Seems very steep for countries like Australia when using send/receive texts.

Capterra-loader

I simply love Twilio

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Twilio is an industry leading solution for sending automated SMS, voice calls, and more. The UX is fantastic, the support docs are super clear (Say my developers) and the price is reasonable.

Cons: I haven't run into any shortcomings with Twilio yet. Perhaps the prices for a custom short code phone number could be more affordable?

Overall: We use it to send SMS and automated voice calls to our clients and members.

Good API software solution. Missing a few pieces.

May 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to integrate, lots of functionality. Logs are useful to get error information. Help desk is friendly and helpful.

Cons: Very pricey, for decent amount of cps. Answering machine detection isn't there yet, having trouble getting it to leave messages appropriately.

Overall: Giving clients tha ability to sent notifications to students, parents, and staff quickly and easily. Was easy to implement, had product up and running quickly.

The standard for online messaging services

Dec 10, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Non-profit pricing
Lots of integrations
Easy to sign up
Easy to set up

Overall: We use Twilio to integrate with our Church Management System to provide better communication with our members. The Twilio integration was built by the ChMS company using the SMS API and it works well. I've also used their voice API and their authentication app, which are very good. They have very competitive prices and solid service. They also offer discounts for qualified non-profits.

Capterra-loader

Twilio is a complete communication platform. It's API is really powerful and easy to use.

Mar 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Twilio is really easy to use, it has clients for most programming languages and great API documentation. Twilio dashboard lets you analyze calls, messages and its contents, so it's really easy to debug when something goes wrong.

Cons: When using Twilio clients, the API may change and break things when updating. Error messages when the software fails are not custom, so users may be confused when receiving an error call. Twilio is expensive, more so if you're making a lot of calls or sending messages.

Capterra-loader

The best platform we have found for reminders by SMS

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: This tool has been very easy to use, we feared that the integration with our company was a bit difficult but there were no problems, the integration was clean and it has helped us a lot to make reminders between employees and our customers. The best of all is that it works internationally

Cons: In general I do not have cons with this platform, as all the software with a good quality presents a high price that would be a problem for certain users, the rest comes well

Twilio is a game changer for midsize nonprofits

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's ease of use and developer documentation are best in class.

Cons: It would be amazing if SMS shortcodes we're cheaper, but that's not Twilio's fault.

Overall: Twilio lets us do things with phone numbers that we had never dreamed of just a few years ago. With integration into our primary business apps, we're able to send text messages programmatically, make robo calls, use disposable phone numbers... The best part of the products that Twilio offers is that they all work consistently, and they provide feedback when they don't. It just works!

Recommendations to other buyers: Use the docs, don't be afraid to reach out to their support team if you run into problems!

Capterra-loader

Great APIs that scale with great documentation and responsive support

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Twilio really knows how to deliver solutions that scale. Their APIs are extremely reliable and mature. We use Twilio in our product 24/7 and the experience so far has been fantastic.

Cons: Nothing to really complain about. They ship new capabilities every few days so can't wait what will be available soon!

Super developer friendly SMS service.

Feb 06, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Super fast to integrate. Lots of code examples.

Cons: So many features makes the UI a little hard to navigate.

Overall: The Twilio Service has such a large range of SMS and Messaging features, that it takes a bit to get 100% familiar with everything they can do. We have found the SMS feature integrates very quickly into your mobile app and the price point per SMS is great.

Great voice and text as a service

Jul 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very good customer support Global reach across the globe Easy to integrate Feature rich - much more than only voice and text

Cons: Can't use friendly name for text message without purchasing and configuring a dedicated number There are other services which might be cheaper in some areas

A unique product that provides an easy way to programmatically utilize SMS and Voice

Jun 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Twilio provides easy-to-use SDKs for it's product which makes creating SMS, "Answers" to calls, and other phone related tasks easy. Pricing makes this almost a no-brainer when deciding to use this product for your application.

Cons: At scale, Twilio could become expensive, but I'm sure you may be able to have some kind of enterprise plan when you reach that level. Other than that, the product is great. I hope this review "speaks for itself"

Capterra-loader

Great SMS notification broadcasting platform

Jul 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Allows users to keep track of messages sent and this allows not only for detailed customer follow-ups but for proper accounting. The SMS notifications in particular make our customers feel more appreciated since the connection to our contact lists for example is easy and seamless. Doesn't require much technical expertise to setup and maintain.

Cons: The error feedback messages are not unique and this causes confusion to users as we cannot sometimes pin point the actual issue. I feel with the number of rich features that the User Interface might be a bit of overkill.

Overall: Once connected to other business software such as company CRMs or CMS it makes communication from this software to customers much more efficient and professional. I'd highly recommend it to all service or product providers.

Super easy to use and setup.

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It was super easy to integrate and setup SMS messaging and validation with Twilio. Just a few hours and we were done.

Cons: I wish the cost was better at high volumes. Once you hit 100s of millions of messages there are cheaper solutions.

Capterra-loader

Great communications platform

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Twilio create a range of innovative products that allow you to communicate in a so many creative ways.

The support from the development team is excellent

Cons: Occasionally, documentation will become outdated and isn't always easy to find.

The packages for some languages will contain more bugs & may be slow to add functionality (such as C#) but the Twilio team always eventually fix any bugs & improve the libraries

Beta products may rarely change and introduce breaking changes (as you would expect with a product still in development)

The best SMS platform I've tried

Nov 23, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and ability to run TwiML code in their cloud.

Cons: The learning curve for the web console is a little steep, but once you get through that - the ease of use is great.

Overall: I needed an SMS partner that had a compatible API for another software application I run. After trying all of the compatible solutions, Twilio won hands-down. Their software set is more advanced and easier to use than the other solutions I tried. I absolutely love their TwiML language and the ability to run some TwiML code in their cloud is fantastic. I am able to send out automated and customizable SMS alerts very easily. I am able to easily troubleshoot texts not received and setting up error alerts gives me great confidence in knowing my texts are going through.

Recommendations to other buyers: Whether you try Twilio first or last, be sure you give them a thorough run through!

Capterra-loader

We love Twilio!!!

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I've looked into a ton of different sms/calling API's, and Twilio's is the fairest price for the easiest to use API. It's just been a pleasure developing software around it.

Cons: I would say that the best Twilio features require a significant amount of technical experience. It's certainly great for developers though!

I'm sure that I'm not twilio's target market. I send 10 texts a month, but it's still amazing.

Dec 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Twilio is crazy cheap. I'm not sure how they make any money. They give you functionality you can't get anywhere else for a steal.

Cons: If I had to list something, it would be that I wish this was integrated into more software suites by default. I shouldn't have to use zapier and twilio to make average software amazing.

I was able to setup a phone number with automation in less than an hour.

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Twilio makes it super easy (and affordable) to setup a phone number with automated features like voicemail, text to email, and more.

Cons: Support response time could be a little faster, but overall, it's a powerful solution that's easy to configure.

Overall: Powerful and easy to use phone and sms functionality at an affordable price.

Capterra-loader

Simple but works great

Mar 19, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: My favorite feature about this Software is the function to send SMS to customers, making it really handy an useful to keep track of them

Outstanding company, makes SMS integration in your apps completely seamless.

Jul 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use regarding app integration. Within 10 minutes, I was sending test messages to myself. Very fair pricing model per message and excellent customer support (almost too good)

Cons: There really isn't much to say negative about the platform. I have only used it in small scale personal apps so I have no idea how the cost and efficiency scales as you start sending thousands or millions of SMS messages to a massive client base but so far so good.

Overall: Creating custom tailored apps on my main home PC that will push SMS to my phone to alert me of various behaviors and activities has been a massive time saver. Thanks to Twilio team for implementing such a headache free SMS solution.

An amazing software to deliver SMS, I've never used one before but this one is amazing

Mar 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The user interface it is amazing and it is definitely really easy to integrate with, we have a lot of documentation and the administration dashboards are really usefull.

Cons: The price is really high but the benefit is good it is hard to say something bad about this software besides it is high price.

Really cheap way to send SMS messages and voicemails.

May 16, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Twilio is very inexpensive. It's also extremely customizable via their API. The code samples are helpful and making API calls is very simple.

Cons: There is no real user interface. Pretty much the only way to use the software is to program it via the API.

Easy To Use.

Apr 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It integrates with our scheduling software L27 to send out automated service text message reminders.

Cons: Pricing is not terrible, but I'd prefer for it to be lower than it actually is at the moment. All in all there are no cons.

Overall: Automated Text Messages

Incredibly simple way to send SMS programatically

Jun 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The API and related development kits are incredibly simple to use. You can be up and running, sending programmatic SMS in now time.

Cons: More programatic controls about throttling and retries would be great - but not necessary. In fact, they might have been included in a later release and I may not have seen them yet...

Great if you need multiple phone numbers

Apr 15, 2017
5/5
Overall
2 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Extremely affordable. Allows you to purchase multiple numbers with ease

Cons: User interface design for more IT savvy individuals. It can seem a bit intimidating at first for the average lay person to navigate the interface. Plus that options that are geared for more complex set ups that would require a more extensive knowledge in the area of IT

Overall: It is easy to set up a basic telephone number and I liked that we were able to choose telephone numbers from many different geographical locations. We had no problems with their forwarding options either. The pricing is right too.

Recommendations to other buyers: If you just want to create a different number or multiple numbers fore cheap then Twilio is a great option

Best tool for SMS marketing

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is the best tool to be in touch with your customers via SMS marketing. I usually use this tool to send SMS notifications to my clients.

Best in class Programmable SMS with great support for Churches/Non-profits

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Any developer in the programmable SMS space has probably used Twilio. Their API is solid and their dashboard is dead simple to use. The cherry on top is a massively generous non-profit grant that allows churches/non-profits to use their product totally free.

Cons: I've been using Twilio for years and have yet to have an issue. So far the only limitations have been my programming abilities.

This SMS tool is the best way to reach new customers.

Mar 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I usually use this tool for SMS integration with websites.
You can easily send and receive text message globally with the API integration.
The best part is "Pay as you go"

Overall: I help me to send SMS message to my customers without any delay.

Best API for SMS and etc.

Jun 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: they have nice API and also understandable documentation. I've used this software in my research project as a developer which is easier for me to integrate this software to my project.

Cons: well as far as I know they don't have any affordable promos for the customer and also they have limited area which is not good in the south east area that makes the SMS delay.

Capterra-loader

Hated the service

Mar 07, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It was inexpensive, though you get what you pay for) compared to other providers and was readily available through our CRM.

Overall: None

I absolutely love this product. It's easy to use and their support is so receptive.

Oct 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The product is easy to use, and I do use it daily. When tracking sms messages sent, it displays the messages and makes it easy to find a particular message I'm looming for. Further, they're support is wonderfully receptive! Got my answer quick and fast the one time I needed to reach out to them.

Cons: Sometimes it can get a little cumbersome getting acquainted to all of the tabs...but that's because Twilio has so many features and can do so much!

Twillio is a great SMS platform

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like the most about Twillio is the ease of use of their API, and how easy is to get started as o developer to use their services.

Cons: I don't remember anything in particular that I dislike about Twillio, but I think that some developers might find their API at fault in some areas.

Best Platform to send sms and Voice message.

Jul 26, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have implemented twilio with Asp.Net C#. There is SDK available for C# to send sms and voice message. Its very easy to implement with asp.net c# language. There are already created functions to send sms and voice message.

Cons: Twilio is not a open source. You need to purchase it. Its very costly but service is bery good. Good customer support but its only by email not phone so you wait 2-3 days for reply.

Twilio is crazy easy to acquire numbers, do SMS logging, call logs, etc...

Sep 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love how this site is a one stop shop for all my telephone needs. I can fulfill all basic needs within a few clicks.

Cons: There is a bit of a learning curve at first as you become acquainted with the site layout, but it's honestly not bad.

If you want your application to send texts this is exactly what you need

May 08, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I've only built a single application so far that sends texts and they had to be sent to French phone numbers. Twilio was one of the few choices available but it was so amazing and robust that I would use them for any text message app in the future.

Cons: Sending text messages from an app is a relatively complex thing to do. It was a little difficult getting started but Twilio's support center and sample code is VERY good.

Capterra-loader

Best in class for SMS integrations

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: If you need to do some kind of SMS integration in your app, you can't beat Twilio. It's undoubtedly the top of its class with the most available numbers, features, and the most complete API.

Cons: Older versions of the API could be a little confusing but I know they've worked on improving that. The system of purchasing/topping up a credit balance is a little annoying too, but not the end of the world with auto-top-up.

All in one solution.

Jun 25, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Twilio Platform brings all in one solution, it includes voice, video, SMS, MMS running over IP communications.

Cons: Long calls to the API could cause some response delay in an environment where everything should be real time.

A ridiculously easy way to get started with phones.

Sep 25, 2014
5/5
Overall

Comments: When the topic came up of integrating phone interactions into a software solution it could send a chill down any modern developer's back. Even the thought of choosing which provider to go with could leave me in a cold sweat, let alone handle the implementation. So I was doubtful when I plugged Twilio into NuGET and sent the first SMS message. But as it instantly arrived on my phone (prepended with the trial account message) I was left surprised at the ease.

Pros: - API packages across the board allow quick and easy integration. - Affordable pricing with volume scaling. - Trial accounts are able to see the technology work in real-time to gain an immediate understanding of what this service provides.

Easy API for texting and calling functionality when building an app

Jan 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: - The API is easy to learn and use. Even as a beginner in Python a few years ago, I was able to make an app that incorporated texting and calling.
- They seem to always be coming out with new features, which are fun to experiment with.

Capterra-loader

SMS marketing made possible!

Jul 10, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Automated SMS tool that can work wonders! We just started trying out this tool if it'll work with our service/product so far we like it.

Cons: We started trying out this tool and setting up the basics, we are just waiting for the developers to fully set it up. So far all good, price is reasonable and the tutorial/documentation is clear.

Amazing for connecting our business to our users

Jun 06, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very versatile with lots of features. Can be used for all sorts - We are using it to verify users by sending SMS authentication messages when they register for our app

Cons: Some of the features go over my head - im a bit of a technophobe however the support has been brilliant!!!

Overall: It gave us a platform to authenticate our users :-)

Simple tool that allows business to reach their customers

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Integration is straight forward
- SMS support functionality is superb
- the dashboard provides an effective visual interface

Cons: The application is cloud based and thus requires a constant and stable connection to the internet which can be expensive and inconvenient

Overall: Simple SMS broadcasting tool to help reach customers

You can easily send and receive text message with the API integration. As SMS is being used widely

Mar 25, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Quite a good tool for most of the businesses where they need to interact with their client on daily basis and send notifications. Integration is also easy.

Cons: There is nothing I can think of as con for this product. This is a very good tool for SMS integration with your website.

Overall: Fastest way to reach out

Capterra-loader

Overwhelming trying to implement Twilio

May 06, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the fact that they are able to send out automated SMS through Twilio and my CRM. I think they have an implementation team.

Cons: they have the integration between the two already set up, but I'm not finding it very easy to set up.

Overall: haven't received any benefit yet, I haven't got the software working properly yet.

Vendor Response

by Twilio on May 10, 2018

Scott, thank you for taking the time to write this review. We very much appreciate your feedback. I'm sorry to hear that you are having difficulties integrating Twilio with your CRM. We would like to help you if we can. Could you send a note to help@twilio.com with your details so that we can reach out? Thank you.

Only the best platform to provide customers with best communication system based product

Jan 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Twilio provides lots of APIs to integrate communication systems in own product like sms, voice call, video calls, etc .

Cons: Some of the features are only available for US based numbers, even though twilio provides own number to subscribe to, which is expensive.

Overall: Integrating communication systems is easier than ever

Great go-to solutions for every telephony-related need if you have the required technical know-how

Nov 10, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Well-documented and feature-rich API Reliability: I have yet to see it crash Presence in wide range of countries

Cons: Pricing can be a little steep on certain products Very basic UI: coding is necessary for almost any type of use even the most standard ones

Twilio--a MUST for integrating any communications functionality

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Twilio is the market leader for cloud communications for a reason. No other platform comes even close in terms of functionality. Most of us have used their technology in some capacity and don't even know it--it is that seamless. Note that nothing is productized so you need to have resources to build. However, the platform is so easy to use, you'll be surprised at how little time it takes to actually build something. Twilio has truly revolutionized the way we communicate.

Disrupt Your Business Communication Suite with a Communications API and Cloud Platform

Mar 01, 2013
5/5
Overall

Comments: The main thing to remember about Twilio is that it¿s a platform and can be used to create a wide-range of solutions. With it, you can build applications to address a wide variety of tasks including making or receiving calls and messages, converting your browser into a phone line and vice versa etc. Although these tasks sound fairly technical, Twilio strips away the complexity using a simple, easy-to-use applications programming interface. Registration is fairly simple and involves configuring a Twilio number for calls and messages.

All-inclusive API for international calls but limited portability functionnality

Jan 27, 2016
4/5
Overall
3 / 5
Ease of Use
2 / 5
Customer Support
4 / 5
Value for Money

Comments: We use TWILIO by the way of LiveAgent' Twilio integration. it's very powerful, it's provide easy call recording, text-to-speech and queue. If you want to use physicals phones, it's a little bit more complicate than generic VOIP providers.

Pros: call recording call queuing text-to-speech for all calls texts built-in softphone (with flash)

Cons: so complicate to use himself the API laborious call records deleting (manually, one by one) no support and portability for 01- french geographical phone number Flash softphone is just a little bit slow to connect to the call (on customer side (web callback button) and agent side)

May 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

good communication software

Aug 01, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Twilio is a good communication software. It offers easy way to make phone call and SMS to communicate with other peoples.

Cons: The price is a little high. And the features sometimes is not easy to use. And the user interface can be improved as well.

The go-to service to add voice and SMS capabilities to your software products

Apr 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Twilio is the absolute #1 service if you need to enhance your software product with voice or SMS capabilities. They have the best, most flexible and most developer-friendly set of APIs out there and the quality and reliability of their service is top notch.

Cons: Even if hard-pressed, I can't find a thing I don't like about Twilio. If you're developer, you are going to love their service!

Amazing Set of APIs at a Reasonable Price

Jan 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: If you want to do phone calls or texting in your application, this platform is amazing. It makes the process simple and there are great examples of how to do it right on their site. Whenever I need to add this type of functionality to an application, I look to Twilio. I don't even bother shopping around anymore.

Two word - Awesome! & Easy!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I was worried about integrating text messaging functionality in my software but when I came across Twilio's platform, those worries were gone in thin air. The time it took me to send my first test text message was 2 mins, yes that's right. its that simple to integrate Twilio in your software.

Twilio is provide wide range of third party api for your website implemntation

May 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: twilio has wide range of api's like voice api or message api or more and advantage is that you can find an example of that in any programming langue and also download code from git .

Cons: if you are using twillio and you are developer than you must have to know that it have limitation for sending and receiving limitation on calls and messages before give any referance

If you need SMS integration Twilio is the tool for you

Aug 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, and reasonable pricing to integrate within your products.

Cons: Not much to complain about. Twilio has been easy to use and friendly to setup.

A very useful service

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Our product is integrated with this service and we use the SMS gateway function for not only our product but for our company's SMS service to our clients too.

Great for SMS integration

Apr 19, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: - Very straightforward integration with out application.
- Supports international SMS
- Allows automated SMS scheduling.

Cons: - It requires technical skills to make it work.
- The pricing options could be more affordable or with better scaling.

Jul 23, 2018
4/5
Overall

May 11, 2017
5/5
Overall

Mar 28, 2016
5/5
Overall

Oct 14, 2015
5/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support
2 / 5
Value for Money
Capterra-loader

One of the most reliable communication APIs out there in the market for developers of all levels!

Jun 18, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The API documentation on their website is top notch. I was able to set up a quick working prototype in no time

Cons: I would say please have more api tuturial on the site. I had to find tutorial outside of the company website.

Overall: - Allowed me to mass message my customers via SMS.