Who Uses This Software?

We serve over 3,000 associations. Any member-centric organization that wants to grow faster and requires a solution for member management, communications, websites, mobile, and event management.


Average Ratings

76 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $149.00/month
  • Pricing Details
    Essentials, Premier, Pro or Enterprise Versions
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • GrowthZone
  • www.growthzone.com/
  • Founded 1996
  • United States

About GrowthZone

Drive Growth with Smarter Association Software featuring a full AMS with integrated sales funnel management. Ranked in the Top 5 in the 2017 Reviewers' Choice for membership software in overall performance, ease of use, and customer service. Grow and retain membership, generate revenue, engage and communicate with members and prospects, and streamline day-to-day operations.


GrowthZone Features

  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management
  • Chapter Management
  • Committee Management
  • Dues Management
  • Election Management
  • Email Marketing
  • Event Management
  • Financial Management
  • Fundraising Management
  • Jobs Board
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Website Management
  • Accounting
  • Committee Management
  • Donor Management
  • Dues Management
  • Event Management
  • Fundraising Management
  • Member Database
  • Membership Management
  • Social Media Management
  • Volunteer Management

GrowthZone Reviews Recently Reviewed!


Memberzone works well for Business Associations

Feb 20, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pros of the software include the customer support. Since we are an all volunteer organization, training, knowledge transfer and stability of the system are important to us.

Cons: Cons of the software are I would like some additional user levels for the administration staff so we can easily track what volunteers to and better protect our data from lower level volunteers

Overall: We have been using Memberzone for the last 4 years and have found they offer products that grow as our organization has grown. We are able to pick the modules that meet our business needs. We also like the fact that we do not have to sign long term contracts that would lock us into products that would become obsolete and fail to meet our needs. We appreciate the fact that they are continuing to improve the tools based on customer feedback and needs as well.

Recommendations to other buyers: We learned not to try to implement too many things at the same time or it can become overwhelming for the volunteer administration staff.

MemberZone has been an Asset so far! Great Customer Service

Apr 12, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The wide range of features and the ease of making updates to the website.

Cons: Certain limitations to the features, like a better method of organizing sub companies and reps in different company locations

Overall: We switched over our database and website management platform from another company who just wasn't cutting it, and MZ's customer service is probably the best I've seen anywhere. They're polite, intelligent, and easy to work with. They answered all of our questions quickly and are always making suggestions for ways in which their system is limited. The database could use an update... it's not always easy to find what you need and may not be perfect, but they do make continuous updates. The website portion is pretty good, and we've gotten very positive feedback from our members. The price is reasonable for what you get. We've heard they came out with a more user-friendly platform, so hopefully we'll check that out at some point. We love their chat system, and they also communicate via email and phone so you have options!

Recommendations to other buyers: We did a lot of research, and this company knows their stuff... there are a lot of features that can help with maximizing revenue for your company! They're not perfect, and you definitely need training before you jump in, but once you get a handle on it, you can do a lot!

Robust MemberZone Package Makes Chamber Management a Breeze

Apr 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great customer support. Terrific flow between content management and database. Unlimited cloud storage.

Cons: I would like a more robust search engine and ability to filter search criteria. There is some need for a more advanced editor.

Overall: We've been using MemberZone for our business chamber for a few years now, and we have thoroughly enjoyed this package. We are a growing organization and the software really helps us stay on top of things. We especially like the thorough customer service and the different ways of getting assistance when we need it. Training and help services are outstanding! The content management system is relatively easy to navigate. We would highly recommend MemberZone to other chambers or business associations.

MemberZone Function & Use Review

Apr 24, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Calendar, events registration, online payment option, directory, low maintenance database (MemberZone takes care of all the maintenance, yea!)

Cons: Not at intuitive for group/mailing lists. I would like a little more options for customizing fields.

Overall: I mostly use the program to manage our membership and representative directory, calendar events and registration, receive online payments. I like the calendar and online registration feature. I am learning to use the mailing/group lists, but wish it was a little more intuitive. I would like to have the option to add representatives by their titles or by a specific field. The customer service is great! They are very knowledgeable and quick to respond. Thanks!

Best membership software out there!

Apr 12, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It makes my life so much easier! It's like having another employee

Cons: It doesn't integrate that well with quickbooks. It's very time consuming transferring between the 2 programs and as much as I love it, it's not cheap.

Overall: When I first joined our organization, we used spread sheets to track all of our members and events. It took some coaxing, but I was finally able to convince our board to invest in membership software...and I am so thankful they said yes! Memberzone has been a God send! Not only does the system make my daily tasks and communication with members much easier, it gives us a totally professional appearance! I can't say enough about how great this system has been for our organization. It's like having another employee and the customer service is the best! If you aren't using this software, you are working too hard!

Small Non Profit still searching for the right software...

Oct 29, 2018
2/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Helps us track our 3 levels of membership and collect dues. We've had some success enrolling members into workshops with the option to pay online.

Cons: Where to begin...Back end is not at all intuitive with lists and committees that need to be populated in a separate setup in order to be functional.

We tried using their "event management" to sell and track ticket sales to a festival, which is our number one fundraiser for our non-profit of the year. It was near disastrous because GZ assumes your event is a business conference. We sold 2,000 tickets and had so many confused customers emailing us and calling asking whether or not they had actually purchased tickets. Many people said they never received any confirmation especially if they signed up on their phones. We will only use their event tool for in-house member workshops going forward and never again for a public event. We'll have to use Eventbrite or Brown Paper Tickets instead.

The Member Hub is clunky and not one of our 70 + members actually uses it. There is no cloud storage included so the only items we can upload to the member hub to share with our members are text forms. It's OK for meeting minutes, but if we really want to share ideas and interactions between members, this is not the place to do it.

The fees that GZ (or Stripe, which they partner with) takes out of online credit and debit payments are not clearly communicated. So for instance, the festival that we sold over 2,000 tickets for online...accounting for the money is a nightmare because there is no flat rate. The average rate was really high like over 5%!

Overall: Every time I've called their customer service, I've been helped thru the problem that I'm trying to deal with, but sometimes I've been handed over thru several different people on just one phone call. It's very time consuming so mostly I don't bother calling with questions unless I'm desperate. The online video tutorials are not very helpful for specific questions or problems. It's buggy. I still don't totally understand why so many of our members have trouble accessing their member hub pages and aren't able to update outdated info on their own.

Vendor Response

by GrowthZone on November 01, 2018

We are sorry about your frustrations and challenges. We hope you will take us up on our previous requests to schedule a 1-to-1 database readiness and review session, as most of the issues you list here can be easily resolved.

A tool to manage membership with a couple flaws

Jan 11, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money

Pros: It is fairly easy to understand

Transition to software was seemless

Functions are available to do great things

Fairly affordable

Cons: Does not come with any live training, online webcasts are difficult to watch then try to use

Does not integrate as well as I would like with quickbooks

Reduction in service limits its usage

Vendor Response

by GrowthZone on January 12, 2018

Hello Cyndi. Thank you for your review. As a point of clarification, we do have live training workshops and in-personal regional training for GrowthZone users. The full training schedule and registration information is on our website.

Capterra loader

Great organization for my membership.

May 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very easy to pull up members accounts, billing information, general contact information, and the reps information. Making membership mailing labels and membership reports is very easy with this software. I use this software to easily find any membership representative information I need. This software has also made it easy to look up and find a member.

Cons: The only con I have for this software would be the new update, i'm so used to the old version it'll take time to learn the updated.

GrowthZone

Aug 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use it as a CRM, we are not a chamber. The price point is great and it actually works well for this. I love that I can email directly from the program. It keeps track of my emails and lets me set reminders. The reporting is pretty good too.

Cons: It can take a while for the customer service to return and resolve emails. I can't call in either for help.

Overall: It has some versatility! It functions well and does what we need it to.

Vendor Response

by GrowthZone on September 10, 2018

Thanks for your feedback and review. For the record we do have live support via phone or chat. Both of these channels would be faster than email. Our company is built around our heart for great service and keeping our customers happy. Thanks!

Growth is excellent association management software!

Nov 21, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I liked the abundance of features that we are able to offer to the membership - from dynamic profiles, to group emailing, to social media feeds. Our Members gained a whole bunch when we moved to GrowthZone (formerly MemberZone)

Cons: I did not like that I could not fix Member's profile addresses myself. If they had a company name change, the old name showed up in the profile address unless fixed by their support. That should be something a back end user can fix easily.

Overall: We moved to GrowthZone from another Membership system, and could not have been happier. The migration of the front and back end info was seamless, the support is excellent - especially the chat functions. I am easily able to navigate and learn more about the backend without being a developer of any kind. It is easy for users and the front end is so nice for Members!

MemberZone for ASA Northwest

Apr 12, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and having our members be able to interact with each other; having our members able to see their current due structure and what invoices may be left open.

Overall: ASA Northwest would highly recommend MemberZone to anyone that is looking for a high quality Total Customer Management System. The customer service with MemberZone is outstanding, they are always there to help you with anything!

Pretty easy transition

Apr 30, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: There are so many things you can customize to your needs. Setting up an event is awesome, you can create a guest list, sponsorship goals, attendance goals, you can even create and invitation and send it out all in the same place.

Cons: Pros and cons are kind of like a double edged sword with GZ there are so many different ways to do things and so many options that taking the time to learn them all are a must, otherwise you'd be missing out on a lot of great features. Very time consuming.

Donor Mangagement - This is a must!

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is ideal for all non-profit needs. Donor management, advertising or marketing, even keeping track of fundraising goals.

Cons: I have no cons with this software. I think it's an excellent tool for anyone to use. It's comparable with many other database management software, but I really like the interface and experience.

Awesome Support

Apr 12, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customer Support is excellent!!

Cons: There are not always simple ways to do simple tasks such as a query of members or running reports with specific data.

Overall: Switching from a spreadsheet to MemberZone has had it's bumps and frustrations but overall has been a positive switch for our membership organization. When the going gets tough the customer support has been outstanding. I use the chat resource quite often and have my questions resolved quickly and with thorough understanding. I also appreciate the follow-up email that allows me to go back to the information if I need it.

Easy to use and getting better.

Apr 13, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Custom Reports

Cons: Not designed for Associations with members.

Overall: I have overall happy with our experience with MemberZone. The new Report Builder has been a lifesaver to us. My only complaint is that I wish it worked better for Associations with member couples instead of Chambers. Many of the features don't apply to us and we have to do figure out a way to make it work for us.

New to Memberzone

Apr 13, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I am the new office assistant here within my organization and new to the Memberzone software. I am a fast learner and feel that I have been able to adapt to Memberzone and all of it's features pretty well. I know there's still a lot to learn with all of the gadgets available through Memberzone, but I will say I am impressed. I am looking forward to learning more of the ins and outs to better my organization and use of the database.

On thing we are trying to push here at our organization is our Member involvement with Memberzone itself. There are a lot of great tools available to our members, it's just a matter of getting them involved.

Shout out to the Memberzone customer support, they are always there to answer and questions and guide me through the site when needed.

Very User Friendly and Powerful Too!

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of Use, Powerful, versatile, thought of most everything an association would need.

Cons: Some things are not able to be changed but that number is relatively small. Just have to live with it. Not a big deal.

Overall: Our non-profit management company did extensive research on a new web-based database & website solution. We were about to spend a lot of money (we didn't really have) on a couple different solutions as we thought they were the only game out there. We happened to get a great marketing email from MemberZone just in the nick of time! All of our questions were answered. The price was reasonable and the initial help was great. The reason I didn't give them more stars for Customer Support is because we don't get a timely response on help ticket supports. Luckily I haven't had to use them much because it is that easy! Would highly recommend MemberZone to any size organization!

Recommendations to other buyers: I have extensive database experience so it was easy to learn. What I didn't have was website design/maintenance experience. MemberZone's SmartCMS platform is extremely user friendly and makes you look like a pro and helps with your organization's professionalism to the world.

We're in the Zone

Apr 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Enjoy the ease in record keeping, filtering reports, and bundling cover letters into emails.

Cons: There's no automatic save in the subpages for each member account. Sometimes when I'm updating one page and need to update another, I switch tabs and forget to save what I just did. Then I have to go back later when I realize my edits didn't save.

Overall: I've been a Member Zone user now in two separate organizations, and for even just the small handful of functions that we use, we're finding it very helpful in keeping our billing and receivables, plus our member contacts, very much in order. We have plans to continue to utilize even more functions as we continue to update and upgrade our administrative operations.

GrowthZone has a lot of reports and features that we use on a daily basis.

Jun 27, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: I like the calendar that syncs with our website to tell members of our upcoming events. It is easy to input descriptions and details. I like that it's an easy template and that you can copy past events.

Cons: GrowthZone does not recognize our affiliate members. These are members underneath our associate or builder members. They are still part of our association and have to be manually added to all reports.

Best Membership Database You will ever use!

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Printable membership directory

Membership database

Events module

Overall: Customer support is first class!

Trade associations have an enormous amount of information at their fingertips. I love the reports and ease of using the events modules...

A great investment in efficiently managing your association!

Great Power for a Good Price

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to learn. Flexible and forgiving. Easy set up and maintenance. Great web platform will make a rookie into a web master in no time. I'd recommend this for small to medium trade or professional associations in a heartbeat.

Cons: Some things are fixed and can't be customized. The member types are one of them but you can figure out a workaround for your particular situation.

Overall: We came out of the dark ages into current technology with a little bit of an investment but well worth it in the long run! Stay away from overpriced solutions. GrowthZone can do the same or more at reasonable rates.

Outstanding value and features

May 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Member Information Center - members can update their own information and post jobs, market place items, etc.

Cons: Project Management feature - doesn't have an alert for tasks, too many steps and staff finds it more too time consuming

Happy we made the switch

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Modern features and members able to manage their own accounts

Cons: Just different than what I was used to.

Overall: We switched from Builder Fusion to Member Zone and the change was easy and painless. Member Zone provided great support and training! I thought it would be impossible to learn a new system but it was very easy. I feel like we up to date with the latest technology with Member Zone and am very happy we made the switch!

Excellent Customer/Member Management Software

Apr 19, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very powerful with many tools. Integrates easily with our website and social media. Makes communicating with members a snap

Cons: Not quite perfectly aligned with NAHB but getting there. Still, way better than what we had been using and costs less.

Overall: Very powerful tool for Chambers and Associations looking to provide even better support for their members.

Good product for our association

Apr 12, 2017
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and interface with Quickbooks

Cons: The mails always get caught in people's spam filters (including renewal invoices) - it limits things we can do with our web page

Overall: BioUtah has loved the ease of use for the most part. We have been somewhat limited in functionality, but think this product provides great organization for the value.

Best Association Software money can buy.

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: nothing

Overall: Memberzone has simplified our lives. Dues invoicing, member database, web content management, accepting payments at events with no back office input necessary. I can't say enough about this software. It does everything promised and more. Our member records have never been this easy to handle. Support service is excellent and quick. The training videos are a great resource when training a new employee. We've all used other software and this is the most user-friendly any of us has ever used.

Recommendations to other buyers: It's the best

Memberzone is so easy to use!

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to use.

Cons: It doesn't allow members to actually barter through the marketplace. That would be sweet!

Overall: I've tried multiple other member management programs but none compare to memberzone. The support I've received was phenomena. I'd highly recommend it.

Recommendations to other buyers: The news release feature is awesome!

I'm a fan!

Sep 27, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: After online education and some hands-on experience I enjoy utilizing this software. There is so much GZ offers - every day I learn something new. I am more engaged in website updates now more than ever, group emails are simple, and I enjoy getting creative with reports. Customer service is stellar.

Overall: A good face-to-the-customer - GZ makes our Trade Association look good!

Does the job!

Apr 12, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly. Great support

Cons: As an association, with various membership levels and types, the application is not ideal but works. The events area is good but have had to make some work arounds.

Overall: We have had a good experience. We did not have a previous AMS system so this was completely new to us. We are still learning the system but have found for the most part our needs are met. Our members love the member center.

Memberzone Review of Site

Apr 12, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: design, integration with acctg, ability to have scrolling calendar

Cons: member wms updates and bringing in an import from WMS

Overall: We went from Builder Fusion to MemberZone because we wanted the integration of the members section with our web, the additional non-dues revenue sources and the ability to connect QuickBooks.

Recommendations to other buyers: Look at the WMS Section again. I know I beta tested but I still have paid members not show up in the WMS set up.

Good Software

Apr 12, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I think the software works well. It gives the association a lot of different options to include information about each member as well as different events and sponsorships. It's fairly easy to use, but the customer support can sometimes use some help.

Great Support, Great software

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Comments: As a new employee for a small association, Memberzone has has proven a great resource time and time again.

The support system is brilliant and you really get your moneys worth from their team. I have personally called in several time with some easy and some hard questions. You can really tell customer service is at the forefront of their jobs, they don't rush and spend plenty of time addressing your needs. They email you a response after your call in review which is also a great feature.

The software itself works well, it has lots of applications which can be daunting at first but there are training videos, seminars and walk through guides for most issues. I feel as though I'm just scratching the surface with the functionality of the software and what it has to offer. It certainly makes maintaining a database where constant entries and removals are required much easier than software I have used in the past. The reporting/analysis section offered is comprehensive and easy to use.

In conclusion, It is expensive, and this is relative compared to the size of your organization but it offers so much that its totally worth the price tag.

Best Solution on the Market

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Comprehensive solution with responsive customer service and genuine desire to continuously improve based on customer needs and feedback.

Incredibly Helpful- Incredibly Useful!

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's laid out well. I love the tutorials, too!

Cons: The look of it. It looks a little dated.

Overall: I have nothing but great experience with MemberZone. The staff is so helpful and never tire of all my questions and needs!

I am so impressed by how much MemberZone can do! It covers ALL of the bases!

ChamberMaster an Accounting Perspective

Oct 15, 2013
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Excellent product for the specici nneds of Chamers of Commerce to track membership and events.

It can also be a usefull front end accounting system addition if set up correctly by an accounting professional. It can be used to track all invoicing, accounts receivable, funds received, online credit card payments, cas and cheque receipts, credit card receipts and sakes taxes collected. This information can reported to a large extent through a summary journal entry. While it can be integrated with QuickBooks it would require a lot if data pushed to QBs. The summary journal entry should be preferred.

To set up the accounting aspects requires a higher level of accounting principles and the ability to figure out the reports necessary. The summary journal entry is inly one aspect.

It is believed that many users are not fully utilizing the accounting functionality due to perceived cost of correctly setting it up. But the reality is that users would typically recover that cost within a couple of years from a reduction in the month end accounting time.

Life saver!

Apr 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is online and instantly updated

Cons: It can be a little confusing to master

Overall: Our staff all works remotely across the state, so it can be challenging to keep up with details. This software has really allowed us to all be in the know on important aspects of our organization.

Well thought out to encompass online (electronically) and offline (via phone and postal) membership management

Feb 28, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: The pre-sales team are super. I provided a list of requirements and they tailored a demo to my requirements further illustrating the depth of the features and flexibility/ease of managing the membership.

Pros: Supports all our requirements for membership management keyed to a ID number, allows non-electronic membership (some of our members don't have email), and tracks volunteer hours (which we apply for future year membership discount)

Cons: Nothing to state yet, just in an evaluation mode at the moment. No known lock-ins to use all the modules of functionality we need to run the association

Just starting with this software

Dec 20, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall - great product, looking forward to working in it. I'm sure whatever we're experiencing now is just a matter of learning about one-another, them about how we work, and us with how to properly use the functions they've provided outside of what we're used to.

Pros: easy to cross-reference areas of database, smart CMS is nice and takes some getting used to, but works much better than the past product.

Cons: have encountered more than a couple hurdles in the start up process, transition was not as smooth as we thought, nor is the QBs integration as simple and easy as we initially thought.

Jul 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Association Software for the Next Generation of Associations

Apr 12, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Always adding functionality

Cons: As a power user, I tend to break things or find features that aren't quite ready for the masses yet.

Overall: Business and Trade Associations are generally behind the times when it comes to everything. Most of us operate as non-profits with limited budgets. MemberZone has an all in one package to manage members, track prospects, build directories, and integrate with external systems like WordPress and Constant Contact. Their customer service is top notch and they're always friendly no matter how bad of a day I'm having when calling or using their chat window.

Great Software

Apr 13, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: The software is pretty easy to use, and the customer support is great. The best part is they try to help customize it to our organization's individual needs.

Best investment our HBA has made in a long time

Nov 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: having Member Zone has helped with productivity, event planning and membership management. the training and customer service and support are exceptional

It is a great tool for membership orgs.

May 16, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Nicely laid out, easy access and workability within the system. It has great options, job postings, advertising and accounting access

Cons: Lack of hands on training, I am not good with the tutorials that you have to watch. I would prefer to have a local seminar where I can learn hands on.

Overall: Took my excel spread sheet membership list and made it look professional on our website.

The database switch was worth the effort

Apr 12, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: This will save me time and be able to focus more on getting new members

Pros: Reports, the ability for people to save credit card info safely. The unique registration form and simple ease of use for members. The info hub for members to communicate.

Cons: Still doesn't sort by last name. Having some delays in the initial set up that I though would have already been addressed by previous clients.

Great Customer Support

Apr 13, 2017
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Functionality and Customer Support

Cons: Sometimes delays

Overall: The Customer support team has always been very helpful. They walk you through each problem step by step to ensure you understand going forward. The team goes the extra mile. They send back-up emails to use for future reference as well.

Recommendations to other buyers: If you don't know how to do something view a tutorial or contact customer support.

MemberZone is the BEST!

Apr 12, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: After trying out a competitor for approximately 1 year and ultimately canceling that service, I am extremely excited about the ease and functionality of MemberZone's software. The interface is easy to use with lots of different options to fit your organization. There are so many features that I am still learning about new ones after 9 months of use. Customer support is amazing, questions are answered promptly often with an accompanying video that is created just for you. If you are a Home Builders Association, I honestly believe this is the best software available. I can't say enough great things about MemberZone.

MemberZone Software is great for our association

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Comments: We have little experience in our office with website design and usage. MemberZone software is very easy to use. We are able to make changes to our website and design new pages with ease. Whenever we have questions about a topic, we can find a training video to watch.

The training videos are very thorough and easy to understand. Customer Service is very friendly and knowledgeable. They always point us in the right direction. There are many features we are just beginning to use and we are comfortable knowing that we have the resources to complete our tasks. We highly recommend MemberZone for your business!

Wonderful Event Management Software

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The mobile apps allow for scanning in of important information like business cards and also lets you process payments.

Cons: Although the reporting is great and highly customizable, the amount of options for parameters can be daunting for inexperienced users.

Urbana Business Association

Feb 20, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money

Comments: Customer Service needs some improvement on speed of initial contact and follow up. Also, the training and knowledge of the support staff need improvement. We have been given incorrect information in the past which caused some trouble with our events.

Vendor Response

by GrowthZone on February 20, 2017

We pride ourselves on having world-class, US-based, live support via phone, email and chat. We have had significant growth recently and that might have caused some short-term hiccups with support. For this we apologize and reaffirm our goal to constantly lead the market with exceptional support that exceeds our customers' expectations.

Happy Customer :)

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I attended the TECNA Conference last summer in Portland and after hearing more about Memberzone it seemed like the perfect fit for our Non-Profit, membership based company. Since the switch it has been extremely easy for our Members and staff to track and search for information. I also really like the payment option, this helps decrease the work in our office by sending invoices and collecting payments. The Memberzone staff have been very helpful whenever needed, sending training videos and responding quickly to emails. Thanks Memberzone!!!