--- title: "GrowthZone Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is GrowthZone the right Membership Management solution for you? Explore 297 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/124449/GrowthZone/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- GrowthZone 4.4 (297) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of GrowthZone Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews AK Anthony K Operations ManagerE-Learning, 2 - 10 employeesUsed the software for: 1-2 years. “It's incredibly helpful to have a reliable, centralized system where I can easily organize upcoming events while keeping an accurate pulse on our member database.“ June 18, 2026 GM Glenn M Executive Vice PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Reporting is ridiculous, the ability to generate custom reports is based on what customer service creates for you, which requires a conversation with customer service, which is only after you create a ticket and go through the process of email send/response/send/response/send/response (circa 1999).“ August 28, 2026 Danielle M CEONon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “Having greater insight into our financial activity has been valuable, and the GrowthZone team has been responsive when we have raised concerns and has worked with us to address functionality we were accustomed to having with our previous CRM.“ August 9, 2026 AK Anthony K Operations ManagerE-Learning, 2 - 10 employeesUsed the software for: 1-2 years. “The interface is clunky and feels a bit dated, meaning it sometimes takes extra clicks to complete simple tasks.“ June 18, 2026 Danielle M CEONon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “There are aspects of the platform that have strengthened our operations, particularly the detailed financial reporting and visibility on the back end.“ August 9, 2026 MK Marisa K Member Relations CoordinatorPhilanthropy, 11 - 50 employeesUsed the software for: 6-12 months. “Creating reports isn't intuitive and it's difficult to navigate all the settings to get the correct report.“ June 18, 2026 DM Dina M Managing Director, Membership ServicesNon-Profit Organization Management, 11 - 50 employeesUsed the software for: 6-12 months. “I particularly like their knowledge base and chat bot option. And if those steps don't help, they readily have live humans to speak to. “ July 8, 2026 GM Glenn M Executive Vice PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Contract terms are opaque and find out information about your account is like trying to open a black box.“ August 28, 2026 ## Showing most helpful reviews Showing 1-25 of 297 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Beck S. M. CEO Used the software for: 3-5 years ### "Simple to use and great value!" October 22, 2026 5.0 Has been a great experience with tremendous value for cost compared to similar platforms. Our onboarding process was great. And anytime we have a question or a challenge, we are able to sort it out with customer support. Pros Simple to use, integration into our website, payment processing is super easy, and ability to track all communications has been fantastic. The software has allowed us to create clear processes, where we can effectively onboard team members and have all prior communications documented in one easy place across our members and a multitude of other projects, as well as run large scale events! Cons Was happy to see that engagement tracking was recently added and while it could still use some work I'm happy to see that feature added and expanding! Review Source R Reviewer Vice President, Member Services Used the software for: 1-3 years ### "Oversold on a Mediocre Product" October 21, 2026 2.0 After grappling with glitches and limited functionality for more than a year after the contract was signed, we submitted a letter to GrowthZone outlining our concerns, many of which arose from (in our opinion) their sales team overselling the product. It took some time for GrowthZone to respond, and after two meetings we were told that some items are “on the list for next year's improvements” and some requests for improvement just could not be accommodated. We were left unsatisfied and are considering moving to another AMS system. Pros Training was extensive and thorough. Training resources such as GrowthZone Academy are helpful. Responsive customer support system. (We are paying for Premium Support.) Database is easy to use for CRM. Seamless linkage between the database and website member directory. An affordable AMS option when compared to competitors. Cons Unable to use for dues invoicing because the system cannot accommodate our early payment discount nor the ability to set up a future invoicing date. GrowthZone also does not currently integrate with our accounting software (Sage). Unable to use for our premier event, an annual members conference, because there is no accompanying event app, meaning no opportunity for conference goers to have a digital experience. This requires us to pay for an additional event management system. Fundraising is limited to single contributions. Recurring donations are only accepted if the donor elects to save their credit card information, but this cannot be communicated because the wording on the donor page cannot be changed to alert the donor to this requirement. Communications through the Email Designer function has a long list of relatively minor concerns, such as the “cc” field of the email not populating with the individual’s name and an inability to create and save corporate branding colors in the palette. Members-only pages (Info Hub) cannot be customized and do not operate like traditional webpages. Technical glitches, such as ongoing issues with uploading .csv files; inability to keep some content confidential (to use for a board portal); lack of reporting capabilities regarding a member organization and its parent entity; and limited Zoom integration. Review Source Renee E. Business Operations Manager Used the software for: Less than 1 year ### "Helpful Support and Plenty of Opportunities to Grow" October 19, 2026 5.0 Our overall experience with GrowthZone has been positive. Elizabeth’s guidance with the CRM Hub and Ian’s support with website design have been especially helpful throughout setup. There is a lot to learn with so many features available, but we appreciate the resources and opportunities to improve our Chamber’s operations as we become more familiar with the platform. Pros The customer support has been the highlight of our experience with GrowthZone. Elizabeth has been helpful in guiding us through the CRM Hub, and Ian has been great to work with on our website design. Having support as we work through setup has made the transition easier. We also appreciate the opportunity to bring membership information, billing, and website management together in one platform, helping us stay organized and streamline our Chamber’s daily operations. Cons The number of features and options can feel overwhelming at first, making it difficult to focus on everything while learning the platform. However, I appreciate having so many resources available and the opportunity to explore additional tools as our needs grow. Review Source Elizabeth M. Director of Marketing and Communications Used the software for: 3-5 years ### "Everything in One Place" September 30, 2026 4.0 Overall GZ is a good product that can be very useful for chambers or other associations. Members benefit from staff having access to good data and analytics, and having streamlined/simplified processes and platforms makes staff more productive and effective. Pros GrowthZone is easy to use once you get the hang of it, but learning all of the ins and outs takes some time. Having all of our member information and data in one place is great, instead of having it spread across multiple products/websites/tools. Cons Onboarding was not very effective. GZ has dozens of features that weren't covered in our onboarding, and what we were shown was not productive since we weren't yet live with the product. Support can be slow or ineffective, but the knowledge base is useful. Review Source Kait B. Marketing Coordinator Used the software for: Less than 1 year ### "New User - Very Pleased " September 15, 2026 4.0 So far so good! I've been using it quite a bit the last couple of weeks and getting familiar with their language on things. Pros We have really enjoyed the ease to learn the program and how great their support staff is. It's made our work much more organized. Cons At this time I am newer to the program. I have heard our team would like more AI integration and updated webinars and info in the academy. Review Source R Reviewer Executive Vice President Used the software for: 3-5 years ### "Growthzone deserves a pass" September 1, 2026 2.0 Not satisfied especially considering what we spend per month. Contract terms are opaque and find out information about your account is like trying to open a black box. Pros Can view all member accounts is one place. Tutorials are ok, but lacking in any real, substantive explanation of why it works their way. Cons Customer service is horrible. A different person every time. Sometimes they know what they are doing, sometimes they don't. No consistency. Reporting is ridiculous, the ability to generate custom reports is based on what customer service creates for you, which requires a conversation with customer service, which is only after you create a ticket and go through the process of email send/response/send/response/send/response (circa 1999). Their version of wordpress is lacking and their email formatting sucks. Review Source R Reviewer VP Used the software for: 1-3 years ### "GZ Feedback" August 17, 2026 5.0 Overall experience with GZ has been great. Everything seems to work as it is supposed to and if there are questions there are resources for it. Pros Automation and communication for our clients. Sales Funnel and Prospecting for my Membership Sales Dept Cons Dashboard is rather confusing as it's either wrong data or data I don't need or don't use. I would love to get it updated. Review Source Danielle K. CEO Used the software for: Less than 1 year ### "Great Financial Tools, but the User Experience Falls Short" August 13, 2026 3.0 Our overall experience with GrowthZone has been mixed. There are aspects of the platform that have strengthened our operations, particularly the detailed financial reporting and visibility on the back end. Having greater insight into our financial activity has been valuable, and the GrowthZone team has been responsive when we have raised concerns and has worked with us to address functionality we were accustomed to having with our previous CRM. However, the implementation process was extremely challenging. The extended onboarding timeline resulted in real operational consequences for our organization, including lost revenue, disrupted member engagement, and significant additional administrative work. We also learned during the process that some capabilities we expected or previously had access to required additional modules or costs. Our greatest concern now is the member experience. Since transitioning to GrowthZone, we have seen decreased engagement within our member portal. Members have specifically reported difficulty navigating the community space, and the mobile experience has been particularly disappointing because members are redirected outside of the app to engage with the community. Event registration also involves more steps than necessary. GrowthZone has strong administrative capabilities, particularly on the financial side, and we appreciate the team's responsiveness to our concerns. However, for a membership-based organization, the member experience is just as important as the administrative experience. We would like to see significant modernization of the platform, a more intuitive interface, true in-app community engagement, a smoother event registration process, and a stronger onboarding experience. The back-end functionality has improved some aspects of our operations, but unfortunately, the transition has also created more friction for our members and decreased engagement in the portal. Pros GrowthZone offers a comprehensive association management platform with useful tools for membership management, event registration, billing, communications, committees, and member engagement. One of the strongest features for us has been the detailed financial functionality on the back end. We have much greater visibility into our financial activity, revenue, and transactions, which has been extremely helpful for tracking. I also love that we can use Zoom within the platform. Additionally, when we raised concerns about tools and functionality we were accustomed to having with our previous CRM, the GrowthZone team was responsive and worked with us to provide solutions. I appreciate their willingness to listen and respond to our concerns. Cons Our biggest challenges have been the onboarding experience and the overall usability of the platform. We experienced significant delays during implementation that left our organization without full functionality for several months. This directly affected our revenue, member engagement, and day-to-day operations. Communication and continuity during onboarding could have been much stronger, particularly when staff availability changed or additional onboarding sessions were needed. We also discovered that several capabilities we considered essential, including more robust email design, surveys/forms, and sponsorship/advertising functionality, required additional modules or costs. Coming from a CRM where many of these tools were already available to us, this was frustrating and made the transition more difficult than anticipated. The platform itself also feels clunky, outdated, and not very intuitive, particularly from the member-facing side. Our members have reported difficulty navigating the community space, and we have seen a noticeable decrease in member engagement in the portal since transitioning to GrowthZone. The mobile app has been a major dissatisfier for our members because accessing the community redirects them to a website rather than allowing them to fully engage within the app. Our members were accustomed to being able to easily post and interact with each other directly within the app. Event registration is also clunky. Users have to enter an email address before they can even see the available registration categories or services to purchase. These additional steps create unnecessary friction in what should be a simple and intuitive experience. Review Source Payton L. Digital Marketing Coordinator Used the software for: 1-3 years ### "A Significant Upgrade for Our Online Presence" August 6, 2026 4.0 Overall, our experience with GrowthZone has been very positive. From the initial implementation of our new website through the launch and ongoing support, their team has been knowledgeable, responsive, and incredibly helpful throughout the entire process. They took the time to understand our organization's needs and helped guide us through the transition, ensuring we were comfortable with the new platform. The new website has been a significant upgrade both aesthetically and functionally. It provides a more modern and professional online presence while also giving our team the tools and flexibility to better serve our members. The combination of improved design, enhanced features, and continued support from the GrowthZone team has made the transition a great experience for our organization. Pros What I like best about GrowthZone is how intuitive and user-friendly the platform is across so many areas. Updating our website, creating new pages, and managing content is straightforward, and the seamless integration with our membership database, events, and other features has made our workflow much more efficient. Plus, the GrowthZone team is knowledgeable, responsive, and always willing to help. Their support throughout the process has made implementing and managing the platform a great experience. Cons One area that could be improved is the ability to customize modules that are imported directly from our ChamberMaster system. While I understand this may not be entirely within GrowthZone's control, these sections can be difficult to edit or tailor without using code. Having a more user-friendly way to customize the appearance and layout of these imported modules would provide greater flexibility and make it easier to create a more cohesive website experience. Review Source R Reviewer Managing Director, Membership Services Used the software for: Less than 1 year ### "I Am so Happy I Switched to GrowthZone!" July 9, 2026 5.0 Moving from another AMS software provider, GrowthZone is light years ahead of the previous company we used. I particularly like their knowledge base and chat bot option. And if those steps don't help, they readily have live humans to speak to. So rare in todays world. Pros The transition team was excellent and customer service post initial set up has been just as great. The platform is even more robust as we get better acquantited with GrowthZone and it's capabilities. Cons Member community is not as robust as I thought it would be. They're constantly making updates so I'm hoping to see an easier process in the months to come. Review Source D'Ann W. Realtor Used the software for: Less than 1 year ### "Growth zone recommendation" March 27, 2026 5.0 Pros Payment processing, invoicing, process management, more benefits to members, member portals allow them to be in control. Cons So far everything has been easy. There is always a process when moving to a new system but customer support has helped us with the changes. Review Source Stacey K. Director of Administration Used the software for: 3-5 years ### "GZ for Small Trade Association" September 18, 2025 4.0 GrowthZone really wants to put out a great product and meet its customers' needs; the initial conversion was pretty smooth. They are open to suggestions. Pros Great value for budget-minded small association; an off-the-shelf product with customization options that have worked well for our organization. Knowledge Base is very thorough - sometimes difficult to find just what you're looking for with all the information but once you do find it, the step by step graphics and instructions are great! Cons Customer service had declined for a while / tickets and support were taking quite a bit longer than we'd like, but that has been improved a lot since new management and commitment to serving its customers. Review Source R Reviewer Marketing Technology Manager Used the software for: Less than 1 year ### "Some improvement, some regression" September 29, 2025 3.0 Good when it works, but frustrating and time-consuming when I'm working with member submitted content or reports - most of my daily process. Pros Some added capabilities over ChamberMaster. Smoother integration, so far as it went. Ability to connect to two bank accounts so we can better separate our Foundation and Chamber funds. Cons The user interface needs a lot of work. In ChamberMaster the UI changed a little depending on what section you were using - different words to do the same thing - it was annoying, but it worked alright. In GrowthZone the UI has stepped back to the 2005-2010 era. When I'm editing and approving member submitted content (web content like Jobs, events) my text formatting tools scroll up, off the screen when I scroll further down the content window. Then I have to scroll down, select text, scroll up to make the change, scroll down to see whether the change I made is correct, scroll further down to edit more text, etc. And our users don't have access to any text editing tools to make their content look decent. None of this was broken in ChamberMaster, but it is broken in GrowthZone. That isn't right. The other significant issue I have is in Reports. Everything is labeled "Contact". It is difficult to tell if I'm working with individuals or organizations. We need, at the very least, more context clues, or maybe just call organizations "members," and individuals can be "contacts". As it is now, reports are unintuitive and difficult to use, let alone use effectively. Review Source Glen Rose C. Director Used the software for: Less than 1 year ### "Gorwthzone Review" June 22, 2026 5.0 So far it has been great. Before all of our systems were hosted across many different platforms and having all of our things in one place now has been amazing. Pros For us it's been great having all of our tracking in one place. The event management has been extremly helpful for us. And the payment processing has been great. Cons I felt onboarding was a bit confusing. The hour long sessions seemed to not really be enough time to dive into each topic. It seemed a bit rushed each time. Review Source R Reviewer Managing Director - CEO Used the software for: Less than 1 year ### "Growthzone for Trade Association Use" September 11, 2025 5.0 Very good. Onboarding and customer care are very good. Perhaps the most impressive thing about GZ from my perspective is that it is already apparent to me that they listen to their users, and that they are constantly making improvements and keeping users in the loop on what features and fixes are coming down the pipe. Pros Membership Management, Reporting, and user education are all features are all logically laid out. In fact, the whole environment is well designed with reporting being a key feature to provide additional metrics for an association. Cons There is a learning curve, but it is not insurmountable. As with anything, this software's users would benefit from more specific examples for their end users (i.e. Trade Association, Chamber, Real Estate, etc.) to help users understand how to leverage the power of the software to solve their problems for their use case. Review Source R Reviewer Executive Officer Used the software for: 3-5 years ### "Growthzone review" September 11, 2025 4.0 Overall, it is good program with many features that work well together; however, it seems the program was designed by different committees and forced to work together. So far no one has been able to provide a map of terms & examples. See above. Pros What I like best is how membership management, event registration, and communications all work together to provide a record of member activity. Cons Support - When we used Memberzone customer support was much, much better. Now it is hard to get someone on the phone. Also, there is no consistency in terms. Some places Contact Name is a company, others it is an individual. This makes it hard to pull reports and get the desired results. Review Source R Reviewer CEO Used the software for: 1-3 years ### "GZ is leaps and bounds ahead of the competition." September 18, 2025 4.0 So far, minus the customer service issues, we have really enjoyed using GZ. It has increased our attendance for classes, events, and charity events. Pros It has most everything that an association AMS should have. Most areas are pretty easy to learn and set up, but there are a few areas that don't make sense in the setup. Cons The customer service is not up to par to the other programs and systems that we use on a daily basis. Review Source R Reviewer Member Relations Coordinator Used the software for: Less than 1 year ### "GZ is great for tracking member activity! " June 19, 2026 4.0 Overall, I like working with a CRM that is specific to Chambers. I've worked with SalesForce and others in the past and I find that GZ is easy to work with and understand for the general functions. I find some things limiting, and I hope more features will be added soon to get more out of the CRM. Pros It's easy to use when keeping track of member activity and communication, I like being able to send communications through my email on outlook. It's also really helpful that it connects to our website and changes are easy to make on the back end to the calendars. Cons Creating reports isn't intuitive and it's difficult to navigate all the settings to get the correct report. I also find it frustrating not having support in a timely fashion. The pages tend to buffer quite frequently which slows down my work. Review Source R Reviewer VP of Marketing and Membership Used the software for: 1-3 years ### "GrowthZone on the Go" June 24, 2026 5.0 I have only been using GrowthZone for 1 year, but I have yet to find something it can not do. From my first day on the job entering payments into the system to running end of year reports, all the tools you need are there. All you have to do is open up the Need Help section and look at the Resource Center to find what you need. In the case, you don't see it - you can call or email with a timely response. Pros I love the way this system can keep up with all of your chamber needs from membership, sponsorship and events allowing you to also pay directly online using a credit card too! Cons My lack of time to do all the tutorials. I am over membership and marketing. I am learning as I go. The tutorials are great. I just look up what I need each time I need to learn something new. Review Source R Reviewer Executive Director Used the software for: Less than 1 year ### "Organized and helpful, all around" September 19, 2024 4.0 The implementation team has been absolutely wonderful. This will have been my sixth big software transition and \[sensitive content hidden\] have been some of the best implementation people I have worked with. Pros It is organized in a way that is easy to use. The training resources are thorough and well-developed, which makes it easy to train others on the system--even after we're up and running. Cons Not being able to create an invoice-generating form has caused us to need to rethink how we can make some of our processes work. The workarounds are not ideal, so we'd love to see this as an update in the future. Review Source R Reviewer Professional Development and Business Partner Manager Used the software for: 3-5 years ### "Great experience with GZ" September 19, 2024 5.0 GZ is easy to use and everyone is very helpful. Always updating to make things better for use. Pros Everything with GZ works smoothly and i enjoy how it pulls everything together. Cons Online instructions sometimes are difficult to find what I may have a question about. It could be i am not asking the questions the right way, lol. Review Source R Reviewer Operations Manager Used the software for: Less than 1 year ### "Happy we made the switch to GrowthZone" August 27, 2024 5.0 We are very happy we made the switch to GrowthZone, and we look forward utilizing all it has to offer with our members! Pros Very user friendly, and has all the features we need to manage and interact with our members. We have even seen an increase in event revenue since making the switch! Cons While the training process was awesome, we seem to have a delay in getting support in a timely manner with questions. Review Source MM Michelle M. Manager, Database and Member Services Used the software for: 1-3 years ### "Great Association Management Software" December 21, 2022 5.0 Overall, I find this is one of the best Association Management software suites that I have used and I have used quite a few! it feels like the developers understand the association world and have built the software with several of the exceptions that may come up in associations Pros Ease of use and navigation. Can pretty much figure things out on your own and if not, knowledge base is helpful. Cons If you do need to reach customer support, it sometimes take a bit for them to get back to you. Review Source Michelle Y. Director of Membership and Operations Used the software for: 3-5 years ### "Great Out-of-the-Box AMS for Small Companies!" September 24, 2024 5.0 Overall experience has been great! Able to do almost everything we need, or we can find a good workaround usually. Pros It's a great out-of-the-box solution that does almost everything we need our AMS to do! Price is great, and customer service easy to work with. Can also update your website at no cost every 3 years! Cons Sometimes customer service can take some time to respond. No custom solutions available. Some support reps are more knowledgable than others so keep that in mind. Review Source R Reviewer Executive Officer Used the software for: 3-5 years ### "WAHBA's Review" September 29, 2025 4.0 Overall, I am very grateful that we use it! I unfortunately need to learn how to better utilize everything as I know I could get more from it - especially with events! But it is definitely helpful with managing all of our members' information and quickly updating our website! Pros I love how it automatically updates our website when info is changed! I feel it is a little expensive but not as much as other software options! Cons We highly dislike that we're not able to pass on the credit card fee. It sometimes takes awhile to have questions answered. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.