---
title: "Page 5 | GrowthZone Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Page 5 - Is GrowthZone the right Association Management solution for you? Explore 295 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/124449/GrowthZone/reviews/?page=5"
page_type: "reviews"
language: "en"
publication_date: "2026-10-19"
---

GrowthZone

4.4 (295)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated October 19th, 2026

# Page 5 - Reviews of GrowthZone

## Showing most helpful reviews

Showing 101-125 of 295 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AB

Amanda B.  
Executive Assistant and MLS Specialist  
Real Estate  
Used the software for: 6-12 months

### "Grow your AMS Functionality with GrowthZone!"

August 22, 2024

5.0

Easy to learn and customer service is A+

Pros

I like the functionality and abilities. I know that the system is capable of handling so much more for us and I look forward to developing into using it to its fullest capabilities.

Cons

There are some hangups, mapping issues.

Review Source

Response from GrowthZone

August 27, 2024

Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the mapping issues. Your input is invaluable in helping us identify areas where we can enhance our service. We are continuously working to improve our software and can assure you, we are working on making updates, changes and new features in a timely fashion. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback!

RS

Rylee S.  
Member Services Manager  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "GrowthZone Review "

September 18, 2024

5.0

It is easy for me to manage my member base, send out communication, log billing and print billing, manage my contacts, etc! As someone who has never used GrowthZone before, I was pleasantly surprised to learn how simple it is to manage my day to day tasks.

Pros

It is very organized and easy for me to access throughout the day. I enjoy being able to pull up records from larger companies that have sister companies below them all together and in one place.

Cons

Administrative sections and troubleshooting can get tricky for me at times.

Review Source

Response from GrowthZone

September 19, 2024

Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the administrative tools. We are continuously working to improve our software for a more effective, efficient and easy experience. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback!

LR

Luzviminda R.  
Admin Coordinator  
Hospitality  
Used the software for: 1-2 years

### "GZ overall Review - great medium"

September 18, 2024

5.0

Mostly positive for now. It is a powerful medium to use as far as keeping in touch with current and soon to be clients

Pros

8 of 10 customer service. Powerful platform.

Cons

Recently, customer service have become more 24hrs waiting period.

Review Source

Response from GrowthZone

September 19, 2024

Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the support response time. We are continuously working to improve our support response time to provide faster and more efficient assistance and can assure you, we are working on enhancing processes to get back to you as quickly as possible. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback!

TW

Tina W.  
Communications Director  
Information Services  
Used the software for: 2+ years

### "Why GrowthZone is my perfect parnter"

March 18, 2021

5.0

GrowthZone allows me to communicate effortlessly with my members, staff, and the public. It covers project planning that the whole team can stay on track. We can offer our advertisers great looking reports on the performance of their ads. We can easily track data to make informed decisions. We can quickly get answers for our Board through the reports function as well and the dashboard let's us know exactly where we are and what we need to focus on in the next quarter.

Pros

Capacity is key in any business. If a business does not have the capacity to fulfill its mission, it dies. Operating a small, rural chamber with big goals and a staff of 4 to manage 470 members without GrowthZone would be a nightmare. From the internal management to the member benefits, GrowthZone allows us to stand out in our community as their advocate and partner in growing their business. The customer service and technical service is above the bar in knowledge and attentiveness. They allow us a to operate at a more professional and top-tier level than other member-based organizations without this service.

Cons

There are only a few cons which pertain to technical features for the back-of-the-house users such as not being able to preview blog posts prior to publishing and having different banner size options for our sponsors.

Reason for choosing GrowthZone

N/A

Review Source

GP

Garima P.  
Graduate Assistant  
Arts and Crafts  
Used the software for: 1-2 years

### "GZ: A Zone of Growth Indeed"

September 18, 2024

5.0

Overall, it's a good space for big organisations that need to work through vast amount of data

Pros

The ease of use in terms of large data and membership. The UI is intuitive and helps in sorting through everything easily

Cons

There are certain areas that feel too specific and require a more swift customer service support

Review Source

Response from GrowthZone

September 19, 2024

Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the areas that are very specific. Your input is invaluable in helping us identify areas where we can enhance our service and provide additional support. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback!

DT

Donna T.  
Membership Event Manager  
Automotive  
Used the software for: 1-2 years

### "AAMA/ Growthzone"

September 19, 2024

5.0

Overall, the accuracy of locating members, and contacts, entering in this information is very user-friendly!

Pros

Ease of navigating through the different menus and options!

Cons

Sometimes it is hard to navigate the help menu.

Review Source

Response from GrowthZone

September 20, 2024

Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the help menu. We are continuously working to improve our software for a more effective, efficient and easy experience. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback!

KC

Kt C.  
EO  
Construction  
Used the software for: 2+ years

### "Need Some Focus Groups"

November 8, 2021

3.0

You have a few people that are great and most are not worth a conversation...The website support people are worthless.

Pros

everything in 1 place. The fewer places I need to track things in the beeter

Cons

It is just not fully developed and programmers are making changes that make things harder not addressing things that just don e work, no way to do a fast clean up, or system update (they say there are and they do not work!)

Reason for choosing GrowthZone

We should have been advised to use Member Zone not Growth Zone ...maybe then we'd have a few less issues

Review Source

JB

Julie B.  
Admin Assistant  
Real Estate  
Used the software for: 1-2 years

### "GZ Review 09222024"

September 23, 2024

5.0

Overall very good experience. As with all new systems, it takes time to learn the entire program. Even after 2 years, it seems I am still learning something new all the time.

Pros

Having the ability to access all members information in one place

Cons

It can get really slow at times which can slow down the processing time.

Review Source

Response from GrowthZone

September 26, 2024

Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the load time. We are continuously working to improve our software for a more effective, efficient and easy experience. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback!

BP

Becky P.  
Business Development and Account Manager  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Simple to use; robust data all in one place"

November 8, 2021

5.0

Pros

I love the fact that it's easy for our members to utilize the Info Hub to manage their membership. I also like the fact that using it for business development (prospects, leads, etc.) managing a pipeline AND using it for account management is SIMPLE and doesn't require duplicative effort to input information in 2 places. The integration between Outlook and Growth Zone really helps to streamline our work.

Cons

Although I've been using the system for more than a year, I can't think of anything off hand that I don't like about it. I love the fact that we can provide feedback to our Administrator and she will escalate to GZ, but also she encourages us to VOTE on future enhancements.

Review Source

JM

Jessica M.  
Communications & Membership Manager  
Construction  
Used the software for: 6-12 months

### "Disappointed "

August 8, 2019

1.0

Extremely disappointing and frustrating.

Pros

I do like the dashboard feel, for keeping track of membership it has been better than what we were using before.

Cons

None of the features we thought were being sold actually work. From the sale, to implementation to actual use not of the features we were looking forward to using the most don't actually work or they are in "beta" testing. It feels like this is the old software solution that they have just coded on top of and made clunky instead of starting over from scratch to actually make an all in one software solution. At first we were really happy with it and then realized all of the issues and things that were not in fact actually usable features. Like discount codes, the way the blog integrates with the wordpress, not being able to get comments on our blog, no automatic email reminders for members who should be renewing, the list goes on.

Alternatives considered

[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)

Reason for choosing GrowthZone

We thought we were getting a better deal and it had the features we needed. But in fact, we were told it a bunch of bs and it can't do what we need it to.

Switched from

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

We needed something that was an all in one solution that wasn't that complicated. GrowthZone is not that platform either.

Review Source

Response from GrowthZone

August 15, 2019

Hi Jessica, We apologize that our software did not satisfy your expectations. Our Customer Support Specialist will be giving you a call this week to discuss how we can make things right. We look forward to speaking with you and working toward earning back your trust.

CW

Cenyeaa W.  
Community Engagement Coordinator  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great experience working with GrowthZone!"

August 21, 2024

5.0

I have enjoyed my overall experience with GrowthZone. I would recommend this platform to other organizations, especially nonprofit organizations.

Pros

The platform is user-friendly because it is easy to navigate. I create our bi-weekly newsletter and schedule networking events as well as quarterly luncheons. I can create a flyer on Canva and easily upload the documents to GrowthZone.

Cons

I create newsletters; sometimes, it isn't easy to control the spacing between text, so the email often has dead space. The newsletter is still nice.

Alternatives considered

[Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/)

Reason for choosing GrowthZone

The platform was already being used when I started in this position.

Review Source

Response from GrowthZone

August 27, 2024

Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the newsletter editing tools. We are continuously working to improve our software and appreciate your feedback. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback!

MS

Mandy S.  
Manager of Accounting & Data  
Government Relations  
Used the software for: 1-2 years

### "GrowthZone is a Game Changer"

March 19, 2021

5.0

I think our entire team has been extremely please with our entire experience. The customer support and attention to what customers want and implementing just that is fantastic. There's a few features that we'd love to see some improvements in (communications, reporting, and marketing automation).

Pros

The overall integration is fantastic and we love the customer support and the ability for us to submit an idea for improvement and for it to more often that not be put into development or rolled out fairly soon after.

Cons

There are a few newer features that just need a bit more development, mainly revolving around communication analytics. We'd love to use GrowthZone exclusively for our communications, but they just don't have the analytical reports we need. Right now we use Constant Contact, which GrowthZone has a great syncing feature with.

Alternatives considered

[WildApricot](https://www.capterra.com/p/76116/WildApricot/)

Reason for choosing GrowthZone

GrowthZone just had a better overall platform, knowledge bank, customer service, and specific-ness to Chambers that sold us.

Switched from

[YourMembership](https://www.capterra.com/p/76329/YourMembership/)

We wanted something that was exclusively made for Chambers, had a truly integrated system and most important of all had a great customer support team that was there to help us/provide the operating backbone as we continue to develop more effective strategies.

Review Source

SB

Shala B.  
Marketing Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "I love ChamberMaster/ GrowthZone"

August 6, 2019

4.0

Pros

I love our ChamberMaster software. Customer Support is fairly quick to respond to issues. They also try to roll out new features/ updates as often as possible. They do listen to their customers and try to provide the services we need, although some of it comes with an extra price tag. We already use the biggest package, so we do wish new features were automatically included with our package.

Cons

Sometimes I feel like I know the system better than some of the customer service reps. I always have to be very detailed when I have an issue. And a lot of times they reply back and tell me something that I already stated in the original email. I don't feel like they are very thorough when reading the emails we submit when we're having an issue.

Reason for choosing GrowthZone

CC-Assist, ChamberWare, etc... where the other products considered. I interviewed all of my chamber peers when trying to decide the best fit for us. I asked them what they were currently using, what they used in the past, what do they love about their current software, what do they not like about it, what do they wish it had, what did their previous software have that the current one doesn't. After months of compiling data, ChamberMaster came out way above the other 2 choices. I went through a sales demo with all 3 products and really found ChamberMaster to be the most user friendly too.

Review Source

JW

Joan W.  
Executive Director  
Education Management  
Used the software for: 1-2 years

### "Satisfied GrowthZone Customer "

October 16, 2024

5.0

We are a small national association with only eight employees. GrowthZone has been a terrific partner for us as our first AMS. We have no regrets in making this decision two years ago.

Pros

GrowthZone is intuitive on the user end, and the support for our internal staff is outstanding. The user support team is accommodating in ensuring our successful implementation of the various parts of the platform.

Cons

The time it took for our onboarding process was not a GrowthZone issue. This is our first AMS, and preparing for the new platform required a lot of heavy lifting from our staff.

Review Source

Response from GrowthZone

October 24, 2024

Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. Thanks again for your support and constructive feedback!

KW

Kevin W.  
Communication/Technology Director  
Real Estate  
Used the software for: 1-2 years

### "Can't wait to see the growth"

March 18, 2021

4.0

Overall, as one of the first associations to use this program. I think it is great and has only gotten better with time and updates. I really like the time saving features this AMS has brought to our board. Initially it was a struggle for us to adopt but in over a year and a half of using GZ - It is clear I would never want to change systems.

Pros

I like the email designer and the landing page creator. It has seen many updates and I can't wait to see where it goes - I've liked all the changes so far and it makes my job easier and helps me avoid unnecessary 3rd party sources when possible. I also really think the event pages are great and it makes it easier for us to promote our classes/events.

Cons

I would say the forms - There seems to be a disconnect in some places when I am creating or editing our membership applications or surveys. There is a lot of different tabs I have to open to find what I want and sometimes the option to edit certain items seem to be completely lost to me. I like to think I'm relatively good figuring things out on a computer with a Marketing and CS degree but this is where I get lost. Would love to see the member applications and forms section get streamlined in general so it's all in one place. Also, I would love to see the website integrations get touched up a little, you can tell the difference between our page and the GZ implemented ones because it seems some elements get moved around or changed a little, but for what it is and what it adds it is really impressive!

Reason for choosing GrowthZone

N/A

Review Source

VR

Verified Reviewer  
President / CEO  
Civic & Social Organization  
Used the software for: Less than 6 months

### "GZ Changed the Way We Do Business"

November 15, 2021

5.0

GrowthZone has opened up more opportunities for our members to see more of how they can be engaged. The ease of registration system has helped us stop registering members for events. No one calls because they can't access their account. Its been a great experience. I wish on boarding would have spent more time with reports that we used and how to replicate them.

Pros

Easy accessibility for our members to see more & be more in control of accessing benefits. Plus I love that its web based - easy check in. Saves time & money.

Cons

Financial Reports - We are still having trouble running good financial reports to see who owes us dues, etc. Support has been slow to answer or just sends us back to the videos we have already seen.

Switched from

[CC-Assist.NET](https://www.capterra.com/p/144492/CC-Assist-NET/)

We wanted a more modern system. better member access.

Review Source

YK

Yvonne K.  
Administrative Assistant  
Non-Profit Organization Management  
Used the software for: 2+ years

### "My Happy Experience"

March 18, 2021

5.0

My overall experience with this software has been better than I could have imagined. It is a continue learning process.

Pros

I've used ChamberMaster for years and the continue upgrades and how they listen to their customers is one reason I continue to recommend them to our Board and other Chambers. The Support team not only knows the software, they are patient and kind when I've called them. It is user friendly and I can edit, correct or change the website myself without having to call, email, or make a ticket for everything. When I do make a ticket or call, they are quick to reply and correct the issues.

Cons

I really cannot say I dislike anything. Just this last couple of weeks, I've learned something new. The event tab has been wonderful and I learned how to improve it but with that improvement I also learned that it changes other areas in the software that I was not aware of until I was using it. It worked out, it just made more steps to complete my task.

Reason for choosing GrowthZone

When our website was outdated they notified us and gave us discounts on updating. We was not notified when our website was outdated and we was not given discounts to stay with the other company.

Review Source

DV

Derrick V.  
CEO  
Education Management  
Used the software for: 2+ years

### "Great service and scalable"

March 18, 2021

5.0

We switched from another platform because the user experience wasn't what it needed to be to make us competitive. We also believe GrowthZone will help us grow for many years. We also like the variable rate payment option, particularly in our early years.

Pros

We use the Events, Web Content (blogs), and Lists (contact manager) all the time. They're easy to use and produce a great-looking member experience. As we grow, we'll use more of the Reports to track engagement and renewals. The website editor is also great for designing something professional and for ease of editing. The support service is great. We always get an answer within a day.

Cons

The accounting menus could be simplified. The Boolean operators in list creation don't work consistently.

Alternatives considered

[MemberLeap](https://www.capterra.com/p/47310/MemberLeap/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/)

Reason for choosing GrowthZone

Full range of features, pricing, years in business.

Switched from

[ClubExpress](https://www.capterra.com/p/42550/ClubExpress/)

See above (user experience), e.g., website and communicadtions.

Review Source

JB

James B.  
Association Executive  
Real Estate  
Used the software for: 1-2 years

### "Sturdy, solid Association Database"

August 21, 2024

4.0

Very supportive staff, powerful database.

Pros

Easy to use, powerful features, perfect for our Association.

Cons

Forms are too difficult to build. Reports can get a bit unwieldy. Finances need to be set-up very carefully.

Review Source

Response from GrowthZone

August 27, 2024

Thank you so much for your feedback and for sharing your experience with GrowthZone. We're delighted to hear that you had a great experience overall. We also appreciate your feedback regarding the reports and forms. We are continuously working to improve elements of the software to provide the most efficient and easy experience for our customers. Your input is invaluable in helping us identify areas where we can enhance our service. If you have any additional comments or need further assistance, please don't hesitate to reach out. We're here to help and ensure you have the best experience possible with our product. Thanks again for your support and constructive feedback!

JM

Jennifer M.  
consultant  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Decent software, horrible onboarding"

June 27, 2022

3.0

The software itself has a great concept, however you can't be a novis to these systems to realistically get it off the ground and working properly. Once you do, it works great.

Pros

It is easy to use ONCE you are thoroughly trained. If you don't have time for tons of training, this is not the right choice for you. The public facing features are great and finding members with all their information, including what events they are attending, and if they're paid up to date, is easily accessible and easy to find.

Cons

The onboarding process was a nightmare. It took a very long time to get answers and responses. There is training but be prepared with questions in advance, the only way to get answers during onboarding is to schedule meetings. Which is very time consuming.

Reason for choosing GrowthZone

Features were far better than Memberclicks and Quickbooks integration

Switched from

[MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)

Memberclicks is far behind in flexibility and user experience

Review Source

Response from GrowthZone

June 28, 2022

Jennifer, thank you for your feedback. It is true that our fast pace of growth over the last year or two did cause some delays in our ability to onboard our customers in our usual expeditious fashion. We have ramped up our staff in this area as well as refined processes to directly address these issues. We're confident that going forward this will not be a problem. Thank you for seeing it through and for holding us accountable to the high standards we built our company on. All the best!

AB

Arlene B.  
Vice President  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Small Non Profit still searching for the right software..."

October 29, 2018

2.0

Every time I've called their customer service, I've been helped thru the problem that I'm trying to deal with, but sometimes I've been handed over thru several different people on just one phone call. It's very time consuming so mostly I don't bother calling with questions unless I'm desperate. The online video tutorials are not very helpful for specific questions or problems. It's buggy. I still don't totally understand why so many of our members have trouble accessing their member hub pages and aren't able to update outdated info on their own.

Pros

Helps us track our 3 levels of membership and collect dues. We've had some success enrolling members into workshops with the option to pay online.

Cons

Where to begin...Back end is not at all intuitive with lists and committees that need to be populated in a separate setup in order to be functional. We tried using their "event management" to sell and track ticket sales to a festival, which is our number one fundraiser for our non-profit of the year. It was near disastrous because GZ assumes your event is a business conference. We sold 2,000 tickets and had so many confused customers emailing us and calling asking whether or not they had actually purchased tickets. Many people said they never received any confirmation especially if they signed up on their phones. We will only use their event tool for in-house member workshops going forward and never again for a public event. We'll have to use Eventbrite or Brown Paper Tickets instead. The Member Hub is clunky and not one of our 70 + members actually uses it. There is no cloud storage included so the only items we can upload to the member hub to share with our members are text forms. It's OK for meeting minutes, but if we really want to share ideas and interactions between members, this is not the place to do it. The fees that GZ (or Stripe, which they partner with) takes out of online credit and debit payments are not clearly communicated. So for instance, the festival that we sold over 2,000 tickets for online...accounting for the money is a nightmare because there is no flat rate. The average rate was really high like over 5%!

Review Source

Response from GrowthZone

November 1, 2018

We are sorry about your frustrations and challenges. We hope you will take us up on our previous requests to schedule a 1-to-1 database readiness and review session, as most of the issues you list here can be easily resolved.

LH

Lisa H.  
Administrative Director  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Growthzone Management System Has It All!"

March 19, 2021

5.0

GrowthZone has enabled our organization to effectively manage our database, reporting, event registration, accounting and website. The system is extremely user-friendly for both management and users.

Pros

Switching from one system to another is never easy, but GrowthZone made it a smooth transition, from decision to launch! The entire process took us about 9 months to design and implement both a management system as well as website. All tools are easy to use and reporting is effortless! I appreciate that GZ takes user recommendations into consideration (voting process) and offer ongoing development! GZ customer support is fantastic!

Cons

GZ has great report templates, but sometimes I need to report on something not available. I wish we could create our own queries/reports without needing GZ to do this for us. I wish GrowthZone would integrate directly with QuickBooks. To continue utilizing this accounting software, it requires manually updating QB with deposit summaries vs. automatic batches.

Reason for choosing GrowthZone

Overall, great business model and system design met our needs. Cost was in line with our budget as well.

Review Source

CK

Carmen K.  
Operations Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Manistee Chamber Review "

November 9, 2021

4.0

The overall experience has been great! I have not used any prior software so there is nothing to compare it to.

Pros

The product is relatively easy to use! Even if you do get stuck, they have a wonderful team that is available to assist you along the way.

Cons

There isn't much to not like about this software program. However, there are some glitches with the syncing where we have to manually sync things together with constant contact. When we have an event such as a golf outing, it's a bit clunky when we receive payment and it doesn't connect with the event as paid so we are having cross-reference both (member account and the event itself).

Reason for choosing GrowthZone

I did not choose. Manistee Chamber already had Growthzone when I came aboard in early 2021.

Review Source

SM

Stephanie M.  
ED  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Poor functionality and customer service"

February 29, 2024

1.0

Pros

It sends out membership renewal notices and event reminders

Cons

Some of the main features just don't work, and after months of calling weekly to their customer service, they still don't seem to understand nor respond to the issue. I've asked to escalate the problem due to our members' complaints and time sensitive event deadlines, and they've been slow to respond and have repeatedly ignored my requests to talk to management. It's been 6 months now, and tech issues are still unresolved while they continue to charge us for services we aren't getting. If you have a choice, use a different software so you won't have to go through the headache of transitioning over your members.

Review Source

KP

Kyle P.  
Chamber Director  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "First Year with GZ"

March 18, 2021

3.0

I have found a couple of support staff to be very helpful. Thought GZ would be more efficient for me. This is not the case. I have not started using the event management and reservation system yet. I just have not had the time to delve into it. Just not sure it will be efficient for me. When we do start have registrations online, I will be doing double entry for all income. this is not efficient.

Pros

\- Like the event and calendar feature - Business Directory looks nice, but adjustments need to be made so all of our members can be found

Cons

\- Invoices do not show the total of the invoice and then the payment plan amount (what is the total outstanding income?) - Have to do double entry of payments into QB so I can still have Balance Reports and Profit-Loss Reports for our Board and Tax Accountant - GZ is cumbersome and not user friendly - mistakes happen or changes need to be made, and it should be easy to fix them. This is not the case with GZ. - There is more than one way to do things. The GZ way may work for the majority of Chambers you work with, but not all of us. Flexibility would be nice. - Double entry of all contacts for our memberships. I use Outlook for all of my correspondence with members, vendors, partners and the community. To have two different places to keep track of changes is not efficient.

Reason for choosing GrowthZone

Other Chambers in the area recommended it. They have large staffs so it doesn't become a burden for one person.

Review Source

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