Who Uses This Software?

Agencies with multiple payers, multiple programs, and multiple locations who want to manage their operations with a single state-of-the-art web-based solution.


Average Ratings

21 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Complia Health
  • www.continulink.com
  • Founded 2004
  • United States

About ContinuLink

The ONE solution for all your home care programs, skilled and non medical. A complete web-based software for home care with solutions for Medicare, Medicaid, Private Duty, Pediatrics, Hospice, and even staffing. We help you handle everything from scheduling and clinical documentation through billing and revenue cycle management. You focus on the care and we'll take care of the business. Find out why ContinuLink is the choice at thousands of agency locations across the US.


ContinuLink Features

  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Employee Tracking
  • Medication Database
  • Patient Intake
  • Scheduling
  • Time / Task Reporting

ContinuLink Reviews Recently Reviewed!

Reports are not accurate, they are never sorted correctly, and we receive errors running them constantly

Nov 14, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: very frustrating to work in this software

Pros: Continulink is easy to learn, user friendly, and when the reports don't get an error they're pretty fast to run and you can open them up in Excel so that's good.

Cons: reports are not accurate, not sorted, get errors constantly the sorting features are not good in reports, screens, business locations, side menus are not sorted don't have the option to add or change reports data is gone and you can't run all reports on historical data

review of continulink

May 11, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: i don't have confidence in the integrity of the reports. the system is not user friendly. there are too many reports, many of which over lap each other. IT is similar to a restaurant having too many things on their menu -- they end up not getting any of the right

Pros: cloud based. it does accommodate three businesses: healthcare; unskilled care; staffing. the point of care system is fairly easy to use. the system does not go down often.

Cons: reports are inconsistent. the caregivers constantly have sync conflicts. there is very little customer support. No api for integration

Axxess

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Axxess is the most user friendly software that I have worked with. The system is laid out very clear and it is easy to navigate through. Customer support provides a quick response time to any of the needs of our business.

Pros: Easy to navigate through and find appropriate information/forms.

Cons: I do not feel that there are any.

Recommendations to other buyers: Very user friendly system.

Axxess Review

Nov 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Loving it. Easy to use in many different ways. Offers on site training to help it you are in need. Really like that all the clients needs can be meet in the same system.

Pros: Very user friendly.

Cons: At times it can be a little slow.

Horrible

Nov 15, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We trialed this in 2015 and could not get it off the ground. The trainers were rude and was not helpful. If felt very old like I took a step back into the 90's with double and triple entering items that typically carry over on software today.

Cons: Hard to use, poor training support, too many chiefs and not indians. We had more welcome calls and introductions to managers than we ever had training.

Recommendations to other buyers: Re think it.

Schedule Friendly LTC Medicaid Software

Nov 02, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: ContinuLink was a user-friendly, schedule centric software system. ContinuLink has wonderful features, including the backend support crucial to an agency's success, especially in the areas of billing and authorization. It is an easy system to train new users on and was received well within our organization.

Pros: Scheduler Friendly Great backend tools for billing and authorization

Cons: Customer Support was lacking Reporting was needing massive improvements Financials often times were off and support didn't clarify answers with our teams

ContinuLink system is powerful

Sep 17, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We had the painful experience of being stuck in a contract for several years with a software company that had very basic functionality, rarely came out with new features and really just didn¿t have the resources to meet our needs as a growing company. Once the contract ended we evaluated half a dozen software companies and ultimately chose to go with ContinuLink. The ContinuLink system is incredibly powerful and has features no one else offers. ContinuLink also launches new features or enhancements weekly so we always have the latest and greatest technology. They have also been easy to work with and very responsive to our needs and requests.

Comprehensive system that is affordable.

Jun 17, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: As a smaller agency adopting an EMR and point-of-care system for the first time, our primary concern was choosing a software vendor that offered a comprehensive system that was also affordable and didn't require a huge sum of money up-front. We found that combination with ContinuLink. Our implementation went smoothly and the software has helped us to significantly improve our staff productivity as well as our overall profitability through the efficiencies we have realized. We're very happy and confident we make the right choice with ContinuLink.

Finding Solutions with ContinuLink

Mar 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our home health agency was challenged with finding a software vendor which could accommodate Medicare as well as long term developmentally disabled Pediatric and adult clients. Continulink was a great choice for us, as it provides the clinical, operational and financial support we need on an on-going bases. The type of clients we serve requires us the ability to bill various payer and multiple types of services and ContinuLink allows us to set the parameters which easily meets our needs. They provided us excellent support during the training period which was the crux to our success.
What we like best about the customer support is that all support communication is run through designated individual(s) who can monitor the needs of employees then escalate to support if indicated. That way admin is always aware of what¿s going on. Timeliness of handling support tickets can be improved upon, however, our support issues are minimal so it¿s not a major concern.
ContinuLink is web-based, user friendly, affordable, and highly recommended.

ContinuLink for Medicaid Focused Agency

Jan 05, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Have been assisting a start up provider with implementation of the ContinuLink agency management software. Was chosen because of the versatile payer integration tools especially
the real time Medicaid eligibility process and electronic claims submission and batch cash posting capabilities. Getting ready for full move to ContinuLink's tablet based POC platform (at no additional fee) for a paperless workflow. The company assisted with all support and training in a ramped up 6 week process from start to finish. We have been impressed and are looking to use ContinuLink for new clients in Texas, North Carolina and Michigan.

All in one software including medicaid and staffing

Jan 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was operating at a loss, and within six months, ContinuLink turned it around for me. In fact, I now have doubled my revenue and have not had to add an additional back office staff person to manage the growth.

ContinuLink is the only software in the industry that understands all my business lines. Medicare is easy. Medicaid waiver and staffing were my biggest needs. Before changing to ContinuLink we tried to use every low-end product that has a great marketing company behind them and sells on price, but it almost bankrupted me. We went from writing off 300K a years to less than 10K since it takes all my units and billing rules off the waivers.

If you are ever thinking of doing anything other than Medicare, like Medicaid, staffing, or PD, then you need to look at this system. Don't get sold on the other companies' huge marketing budgets; there is a reason that this group has customers that bill more than 500M a year. They can help drive effiencies that you need to survive in home care today

Vendor Response

by Complia Health on March 03, 2015

We appreciate your business and look forward to partnering with others companies that have similar business lines. Our goal is to handle all your business lines today and in the future. Medicare, Medicaid, Waiver, Private duty, Hospice and Staffing. .

Complete home care software system

Dec 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Continulink helps us manage an agency that has a mix of Medicaid, Medicare, and Private Duty services. It works well for a growing agency that is looking to expand the types of services it offers. The portals for physicians and also family/patient are great features. Not only do they help us save time, they help us market our agency. We recommend the system.

I like it a lot

Nov 14, 2014
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the Medicaid billing features for my location.

Cons: There's nothing I really don't like about the product, personnel, or services.

Recommendations to other buyers: You should definitely check it out in your evaluation process!

Training and Set-up

Oct 31, 2014
4/5
Overall
3 / 5
Ease of Use
3.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It's web-based and can be used for our skilled department as well as private duty. The vendor has been very pleasant to deal with.

Cons: In our previous system, we had the ability to look at multiple staff member's schedules simultaneously and could drag client appointments from one person's schedule to another. We have lost this ability with Continulink and have to create/learn a completely new process for sc,heduling. In terms of the vendor, overall they have been fantastic to work with but our sense is that the company is very busy and turn around times on answering our questions/fixing problems has been inconsistent.

Recommendations to other buyers: Ask the same questions multiple times to ensure that you get a consistent answer as to functionality and interface. We found some inconsistency in what we understood the system could/would do from the demo to what we now know it can really do. Ask the vendor to define exactly what a term/function means to them so you can be sure you understand it in the same way.

ContinuLink solved our issues

Aug 12, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: They understand all of my business needs. As they say in the sales process, it's not all the software; you must be willing to change your processes. We grew our business 34% in the last year and did not add a back office person. Talk about ROI.

Cons: There's nothing I don't like. They are some of the most impressive people in the industry.

Recommendations to other buyers: Don't fall for marketing. You will hear others say they have 5,000 customers, and we all know there are 10,000 in all of home care. You need an honest partner that will grow with you and change as the industry changes.

ContinuLink Implementation

Jun 18, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We are just completing the ContinuLink implementation for our agency. The revenue cycle management and authorization tracking with real-time payer verification is wonderful.

Cons: A bit of initial training was necessary. We did get over the learning curve fairly quickly.

Recommendations to other buyers: Look at the key functionality related to scheduling/authorization and caregiver matching and make sure your system can meet your future needs

ContinuLink, an overall great software system!

Jun 17, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Many of our clients use ContinuLink and rave about this easy to use software. The complex billing techniques for multitudes of services are made simple with this one product. The ContinuLink technology has helped our clients understand the best ways to maximize and improve their businesses.

Cons: So far, our clients have said only positive things about this technology. Also, as a web-based program, it has made it incredibly easy to review their books and financials.

Recommendations to other buyers: This software has helped our clients with billing many different lines of business. Further evaluations could go more in depth with the functionality as it relates to each of the service lines.

ContinuLink changed my business.

Jun 14, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I was operating at a loss, and within six months, ContinuLink turned it around for me. In fact, I have now doubled my revenue and have not had to add an additional back office staff person to manage the growth. ContinuLink is the only software in the industry that understands all my business lines. Medicare is easy. Medicaid waiver and staffing were my biggest needs. Before changing to ContinuLink we tried to use every low-end product that has a great marketing company behind them and sells on price, but it almost bankrupted me. We went from writing off 300K a years to less than 10K since it takes all my units and billing rules off the waivers.

Cons: My staff pushed back at first on the strict rules in some areas but quickly understood the benefit. Unlike those low-ends, you cannot just make changes without accounting for them. This is the regulator part that no one should overlook these days.

Recommendations to other buyers: If you are ever thinking of doing anything other than Medicare, like Medicaid, staffing, or PD, then you need to look at this system. Don't get sold on the other companies' huge marketing budgets; there is a reason that this group has customers that bill more than 500M a year. They can help drive effiencies that you need to survive in home care today

Jan 17, 2013
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: Excellent product for adult home health agencies that provide therapy and nursing. For Pediatric only agencies, you will be heavily persuaded to sign up with them promising how great their product translates to you. After I signed a contract I found out they have no clients that are pediatric only. The minute you are not satisfied they will ignore your calls and cover their bases by the contract. No backing out what so ever and then you owe thousands more for training you were told would be covered. Legally they are covered, so no legal action can take place on your end as a consumer.

Vendor Response

by Complia Health on February 08, 2013

ContinuLink strives to meet the needs of all of our customers, and understands that each organization has unique business needs and mixes. As such, our sales team as a practice will run scenarios of business mixes to demonstrate the full functionality of our system to prospective customers during the sales process. As with any new system implementation there will be the need to modify existing business processes and Customer's must be willing and prepared to embrace change, especially if it improves efficiency and productivity; to obtain these benefits, the Customer must be prepared to be trained according to our time tested curriculum and best practices. We sincerely tried to meet this customers every request as we do with all of our customers; We never want to lose a customer, especially one that views our software as excellent in the home health space. However, training is an integral part of a system implementaton process and there must be a customer commitment to participate in the training without rescheduling, missing and canceling virtually every training session we tried to deliver and yet expect to know how to operate a sophisticated system.

Jun 21, 2012
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: I am a fan of the ContinuLink electronic medical records system. Our organization is a Medicare certified agency, providing care in Florida over a five county district. Our office location is in the middle of our service area, however, it is still over 100 miles from the furthest point of the service area to the office. The agency also accepts some private insurance, some HMO's and Medicare Advantage Plans. We previously used an electronic system that did not meet our needs and the operational reports were cumbersome to generate and had to be exported, sorted, etc. ContinuLink staff worked closely with us with training and questions about building a database. We chose web-based training, and assigned a "super user" that was part of all of the training. We had a lot of help and support through the process, and we got to know who to call for different issues during implementation. We chose to start our in office "go live" first, and then we on boarded the direct clinical staff in clusters to help with their questions and understanding. ContinuLink is web based, point and click, with lots of space for personalized comments about the patient. The HELP section is always available when you are in the program. The customer support folks are friendly and prompt. I am happy to report that if they hear Survey or I can't bill, your problem gets prioritized and you get immediate attention. We have benefited from on boarding this program. We are billing RAPS in an average of 7 days, and finals under 30. The operational reports are easy to read, and the snapshot of your business is quick and leads you to what questions to ask to dig deeper and re-mediate quickly. The user interface and OASIS entry is sequential and the comprehensive assessment makes sense. I love the guidance that is built in, and the artificial intelligence that cues the direct care provider that they need to answer a missed item, or may need to reconsider their response based on other items answered. We have been using the program for over a year. The updates and upgrades are ongoing, and the ContinuLink Team is always asking how to make the program better! This program requires real time commitment to doing the evals and notes as they happen. We have insisted staff upload every night. Assessments have to be completed by hour 48, and we let folks know if they are not getting this done. Is it hard work to get up and running? Absolutely. This is a big change for both internal and external staff! Organizationally, ContinuLink continues to have open communications with our agency and continues to enhance their program to meet the needs of the end user.

Jun 15, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: ContinuLink has changed my business. ContinuLink's ability to bill all state and federal programs in one system is what we have needed for years. I finally found a software company that can handle not only my Medicare, but also my 14 different Medicaid waiver programs. Wow, nice job ContinuLink.