# ContinuLink Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ContinuLink the right Home Health Care solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124471/ContinuLink/reviews --- ContinuLink 4.2 (58) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ContinuLink Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews CS Coco S Co-OwnerHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “I appreciate their professionalism and willingness to help.“ June 19, 2023 NA Nancy A CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “It is time consuming to use and causes much angst from scheduling, clinical to billing. “ May 21, 2023 DS Diane S executive directorHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “This software has helped us to shorten the reimbursement cycle and maximize cash flow. “ August 21, 2020 EN Erin N GMHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “From a clinical standpoint, documentation is a little difficult to navigate“ June 13, 2023 ME Marea E HR AssistantHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “I appreciate how there are so many different reports you can run to find the information you need.“ November 3, 2020 NA Nancy A CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Customer service is not helpful. “ May 21, 2023 DT Dexter T PresidentHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Overall it has been positive, but there are restrictions running programs and setting things up to cross business units“ November 3, 2020 ## Showing most helpful reviews Showing 1-25 of 58 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Education Coach Hospital & Health Care Used the software for: Less than 6 months ### "Good program" November 27, 2018 5.0 Managing homecare patients had been easy Pros The program is very easy to use and is somewhat self explanatory. Cons Needs more functionality and features. Not enough report generating abilities. Review Source CS Coco S. Co-Owner Hospital & Health Care Used the software for: 1-2 years ### "Feedback" June 19, 2023 4.0 \[sensitive content hidden\] do their best to support us. I appreciate their professionalism and willingness to help. Pros As an owner who sits on the board and does not operate the business day to day, I do not actively use Continulink, but the team uses it and provides insights and reports from it. Cons The initial implementation of Continulink was not good, which has made it difficult ongoing. Alternatives considered [KanTime](https://www.capterra.com/p/129466/KanTime-Home-Health/) Reason for choosing ContinuLink More people on the team were already using Continulink. Switched from [KanTime](https://www.capterra.com/p/129466/KanTime-Home-Health/) My company merged with All Pointe. We decided to go with Continulink. Review Source CS Cathy S. owner Hospital & Health Care Used the software for: 2+ years ### "worst choice for small agency" May 8, 2019 1.0 None whatsoever. Using this software means I am wasting unnecessary time on scheduling, payroll and billing each week. Pros There's nothing really that I like about this software. For the purpose that I am using it for, it doesn't offer anything beyond other softwares on the market. It's complicated to use (three different ways to enter meal breaks; each resulting in a different invoice and none of the invoices reflecting the correct shift/meal) and old-fashioned in lay-out. Cons If your agency is not licensed for medicare, do not use this software. Customer service only goes through submittal of tickets online. Cannot talk to a person. Being the small agency they will take your problem as a 'suggestion for future changes'. Maybe if you are a large agency with more than one location and serving over 1000 patients in Medicare, they pay attention. Not to our agency. Never solved anything for me. You cannot charge state taxes. Billing shift differentials always brings out the invoices incorrectly no matter how you set it up. Most often after submitting a support ticket, there is no response. Any suggestion in the past years from their support did not solve the invoicing problems. It creates a weekly nightmare of manually adjusting wrong line items and sitting there with your calculator adding up the new totals. Stone age. They don't care. Whole lay out very old fashioned and stiff. Doesn't work with Mac. Doesn't work with any other browser than Explorer which annihilates the options for android phone or iPad. Most horrible experience on a daily basis and for the extremely high monthly subscription an absolute rip off. Because it doesn't do it's job for us. They don't care for the small fish and they should rethink offering themselves to small users if they don't want to be bothered. Review Source AW Angela W. Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "\[SENSITIVE CONTENT HIDDEN\] implementation with Gateway Healthcare" March 30, 2020 5.0 Pros My experience with Mobile Edge implementation was great. \[SENSITIVE CONTENT HIDDEN\] was wonderful to work with. I always dread implementations with any new program but this by far was the best. She was ALWAYS readily available when I needed assistance. Cons The company is still new to the software. We are finding a couple of issues that need to be corrected. I will contact support to hopefully resolve these issues. Alternatives considered [Deputy](https://www.capterra.com/p/167811/Deputy/) Reason for choosing ContinuLink I've been utilizing Continulink for years. I decided to try Mobile Edge to have a one stop system instead of utilizing more than one system to integrate the company growing needs. Review Source VS Vicki S. Used the software for: ### "" June 21, 2012 4.5 I am a fan of the ContinuLink electronic medical records system. Our organization is a Medicare certified agency, providing care in Florida over a five county district. Our office location is in the middle of our service area, however, it is still over 100 miles from the furthest point of the service area to the office. The agency also accepts some private insurance, some HMO's and Medicare Advantage Plans. We previously used an electronic system that did not meet our needs and the operational reports were cumbersome to generate and had to be exported, sorted, etc. ContinuLink staff worked closely with us with training and questions about building a database. We chose web-based training, and assigned a "super user" that was part of all of the training. We had a lot of help and support through the process, and we got to know who to call for different issues during implementation. We chose to start our in office "go live" first, and then we on boarded the direct clinical staff in clusters to help with their questions and understanding. ContinuLink is web based, point and click, with lots of space for personalized comments about the patient. The HELP section is always available when you are in the program. The customer support folks are friendly and prompt. I am happy to report that if they hear Survey or I can't bill, your problem gets prioritized and you get immediate attention. We have benefited from on boarding this program. We are billing RAPS in an average of 7 days, and finals under 30. The operational reports are easy to read, and the snapshot of your business is quick and leads you to what questions to ask to dig deeper and re-mediate quickly. The user interface and OASIS entry is sequential and the comprehensive assessment makes sense. I love the guidance that is built in, and the artificial intelligence that cues the direct care provider that they need to answer a missed item, or may need to reconsider their response based on other items answered. We have been using the program for over a year. The updates and upgrades are ongoing, and the ContinuLink Team is always asking how to make the program better! This program requires real time commitment to doing the evals and notes as they happen. We have insisted staff upload every night. Assessments have to be completed by hour 48, and we let folks know if they are not getting this done. Is it hard work to get up and running? Absolutely. This is a big change for both internal and external staff! Organizationally, ContinuLink continues to have open communications with our agency and continues to enhance their program to meet the needs of the end user. Review Source DT Dexter T. President Hospital & Health Care Used the software for: 2+ years ### "Vertical Review" November 3, 2020 3.0 Overall it has been positive, but there are restrictions running programs and setting things up to cross business units Pros Ease of use. however I don't like that I cannot submit my answer without typing more Cons That I cannot submit my survey without typing 40 or more characters so you won't get a full answer Reason for choosing ContinuLink Mobile Edge and it integrated with a sister company Switched from [myUnity](https://www.capterra.com/p/201299/MyUnity-Home-Health-Hospice-Software/) this is a better platform for our line of business Review Source DM Danielle M. Manager Hospital & Health Care Used the software for: 2+ years ### "Highlight Satisfied " February 11, 2020 5.0 Overall, software support from Continulink has been amazing. Specially, \[SENSITIVE CONTENT HIDDEN\]. \[SENSITIVE CONTENT HIDDEN\] is very knowledgeable to the system, and makes it easy to speak with her with any ticket because she fully understands what I'm saying for any ticket that is summited, without having to start from square one to explain every step in the process of the software. \[SENSITIVE CONTENT HIDDEN\] is quick and responds timely to all tickets I submit. She is fantastic and a huge support! Pros I love everything about this software. The software allows you to run your business and review it from many different angles from all standpoints of the business. Cons One thing that I don't like about the system, is how the system will often 'freeze' or run slow, especially on Monday's. In addition, in the paraprofessional assignment sheet section of software, when saving a plan of care a 'saved successfully' icon will appear and disappear in green - I'd prefer the 'saved successfully' is listed on the screen as it does in all other screens when you make changes to save. Review Source EN Erin N. GM Hospital & Health Care Used the software for: 2+ years ### "Multi functional " June 13, 2023 5.0 We had some issues when we first started using ContinuLink, the support team has been amazing with helping us navigate the system Pros Everything is done within one system. Everything is generated with the schedule Cons From a clinical standpoint, documentation is a little difficult to navigate Review Source NB Natalie B. Director for the non-medical department Hospital & Health Care Used the software for: Less than 6 months ### "My review of Mobile Edge" March 20, 2020 4.0 Overall, the experience has been great. There have been challenges over the past couple months but \[SENSITIVE CONTENT HIDDEN\] has been wonderful when it comes to assisting us. I have emailed her several times and she always gets back to me right away either through email or over the phone and she will walk me through things step by step until I understand. She has sent recordings or even shared her screen with us to help us understand. There have been a few things that she was not able to fix right away but she still works to figure out a solution. We actually wish we could have her assistance for longer. Pros Mobile edge has been easy to learn and easy to use. We have at least 100 employees in my department alone that are using it and I have heard many people saying that they like it more than what we were previously using. The app is easy to understand and navigate. We like that the client information shows up in the app for the caregivers to see. It is nice to be able to go back to previous visits and complete them through the app instead of having to resort to paper charting. We also like the ability to send "blasts" to all caregivers or to a specific group of caregivers regarding open visits and they can accept or decline from their phones. Cons When creating the PAS if you enter the wrong disciple or care plan name you cannot go back and revise and that is frustrating. It would also be nice to have a way to communicate with the caregivers through mobile edge. (I think I heard this is an option, but an expensive option). This would be great due to times when we need to send out a broadcast message to all caregivers. This was an option we had before that was very helpful. Review Source Cruz C. CEO Used the software for: ### "All in one software including medicaid and staffing" January 5, 2015 5.0 I was operating at a loss, and within six months, ContinuLink turned it around for me. In fact, I now have doubled my revenue and have not had to add an additional back office staff person to manage the growth. ContinuLink is the only software in the industry that understands all my business lines. Medicare is easy. Medicaid waiver and staffing were my biggest needs. Before changing to ContinuLink we tried to use every low-end product that has a great marketing company behind them and sells on price, but it almost bankrupted me. We went from writing off 300K a years to less than 10K since it takes all my units and billing rules off the waivers. If you are ever thinking of doing anything other than Medicare, like Medicaid, staffing, or PD, then you need to look at this system. Don't get sold on the other companies' huge marketing budgets; there is a reason that this group has customers that bill more than 500M a year. They can help drive effiencies that you need to survive in home care today Review Source Response from Complia Health March 3, 2015 We appreciate your business and look forward to partnering with others companies that have similar business lines. Our goal is to handle all your business lines today and in the future. Medicare, Medicaid, Waiver, Private duty, Hospice and Staffing. . TL Tonya L. Care Coordinator Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Job" January 8, 2019 5.0 Pros What I like most is that Continulink is a easy software. I can find my client and caregivers so easy. Cons There was nothing I disliked abut the software. Review Source LL Lori L. Vice President Used the software for: ### "Finding Solutions with ContinuLink" March 9, 2015 5.0 Our home health agency was challenged with finding a software vendor which could accommodate Medicare as well as long term developmentally disabled Pediatric and adult clients. Continulink was a great choice for us, as it provides the clinical, operational and financial support we need on an on-going bases. The type of clients we serve requires us the ability to bill various payer and multiple types of services and ContinuLink allows us to set the parameters which easily meets our needs. They provided us excellent support during the training period which was the crux to our success. What we like best about the customer support is that all support communication is run through designated individual(s) who can monitor the needs of employees then escalate to support if indicated. That way admin is always aware of what's going on. Timeliness of handling support tickets can be improved upon, however, our support issues are minimal so it's not a major concern. ContinuLink is web-based, user friendly, affordable, and highly recommended. Review Source sL shelly L. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Horrible" November 15, 2016 1.0 We trialed this in 2015 and could not get it off the ground. The trainers were rude and was not helpful. If felt very old like I took a step back into the 90's with double and triple entering items that typically carry over on software today. Cons Hard to use, poor training support, too many chiefs and not indians. We had more welcome calls and introductions to managers than we ever had training. Review Source HM Heidi M. Hospital & Health Care Used the software for: ### "Training and Set-up" October 31, 2014 3.5 Pros It's web-based and can be used for our skilled department as well as private duty. The vendor has been very pleasant to deal with. Cons In our previous system, we had the ability to look at multiple staff member's schedules simultaneously and could drag client appointments from one person's schedule to another. We have lost this ability with Continulink and have to create/learn a completely new process for sc,heduling. In terms of the vendor, overall they have been fantastic to work with but our sense is that the company is very busy and turn around times on answering our questions/fixing problems has been inconsistent. Review Source SL Sandy L. Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Clinical Edge" September 27, 2018 2.0 Pros Instantaneous and not having to wait for system to sync. Cons Not user friendly, hard to navigate and lags when going from page to page Review Source BL Bob L. Executive Director Used the software for: ### "ContinuLink for Medicaid Focused Agency" January 5, 2015 5.0 Have been assisting a start up provider with implementation of the ContinuLink agency management software. Was chosen because of the versatile payer integration tools especially the real time Medicaid eligibility process and electronic claims submission and batch cash posting capabilities. Getting ready for full move to ContinuLink's tablet based POC platform (at no additional fee) for a paperless workflow. The company assisted with all support and training in a ramped up 6 week process from start to finish. We have been impressed and are looking to use ContinuLink for new clients in Texas, North Carolina and Michigan. Review Source NC Nancy C. Hospital & Health Care Used the software for: ### " ContinuLink solved our issues" August 12, 2014 5.0 Pros They understand all of my business needs. As they say in the sales process, it's not all the software; you must be willing to change your processes. We grew our business 34% in the last year and did not add a back office person. Talk about ROI. Cons There's nothing I don't like. They are some of the most impressive people in the industry. Review Source RP Rob P. Hospital & Health Care Used the software for: ### "ContinuLink Implementation" June 18, 2014 5.0 Pros We are just completing the ContinuLink implementation for our agency. The revenue cycle management and authorization tracking with real-time payer verification is wonderful. Cons A bit of initial training was necessary. We did get over the learning curve fairly quickly. Review Source MF Maria F. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "The Sale Person that sold us the product will promise anything to get you to sign up and will not give you what was promised after you sign up. Then turns around to accuse you of lying and deny that he promised. And wont even call you back." August 11, 2017 3.0 Won't put anyone to experience what we experienced Pros The remote assistance are helpful and patient explaining. The training person are helpful. But the Sales person is dishonest Cons Sales person will tell you deceiving things like things are included then once you sign up it hit you in the face and they tell you have to pay for those inclusive product. I will not trust the sales person. Review Source NA Nancy A. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Continulink review" May 21, 2023 1.0 I have been a consultant for over 20 years, a state and accreditation survey for 10 years and a monitor for the OIG for over 4 years and have used numerous EMRs. This was is one of the most difficult to navigate and does not promote compliance with the regulations. It is time consuming to use and causes much angst from scheduling, clinical to billing. This review is being written to help consumers that may be swayed by the positive reviews that are quite old. Pros Please note most of the positive reviews are old. Cons Continulink is not easy to use and does not promote compliance of an agency. Customer service is not helpful. Training which is often recommended when asking for help is an extra fee. Review Source TW Timothy W. VP and CIO Individual & Family Services Used the software for: 2+ years ### "Extremely Feature Rich HomeCare System" February 3, 2020 5.0 The ContinuLink "Help Desk" is very responsive and competent Pros This software is extremely feature rich. The software is configurable to address almost any situation that arises. This is one of many SAAS packages we use across the breadth of our organization. It is on of the handful of systems that affords the ability to essentially keep a local mirror image of our database via SQL Log Shipping. This affords us a tremendously powerful ability to produce management information tailored to our needs. Cons The general ledger module seems overly complex and requires a lot of "care and feeding" Review Source NH Nell H. Accounting Hospital & Health Care Used the software for: 2+ years ### "\[SENSITIVE CONTENT HIDDEN\] at the Help Desk is the BEST and extremely knowledgable about Continulink" February 3, 2020 4.0 Its a wonderful benefit to have the Help desk help when we need it. New issues arise all the time due to many changes with the Industry and the Software changes. Pros \[SENSITIVE CONTENT HIDDEN\] at the Help Desk. She is always so helpful and knows so much about Medicare billing and the complex world of Oasis submissions. She really knows her stuff and we are lucky to have her. Cons Can be complicated sometimes. Lots of steps to change a payer. Could make it much easier to have the choice to choose all visit types to change the new payor at once. Not one by one by one. Very time consuming. Review Source EU Erika U. Director: Personal Care & Support/Facility Staffing Hospital & Health Care Used the software for: 2+ years ### "\[SENSITIVE CONTENT HIDDEN\] is amazing" March 20, 2020 4.0 ContinuLink isn't necessarily the most user-friendly/intuitive program. However, once trained appropriately it does the job well. Pros Honestly, working with \[SENSITIVE CONTENT HIDDEN\] was the best part of working through this transition in Electronic Visit Verification. She was able to answer questions quickly and concisely, and followed through effectively and efficiently. Cons This is not the fault of the designers - it would be nice, however, to have access to some items on a Business Unit level without having to go to the Administrators. Review Source JH Joey H. VP of Clinical Operations Hospital & Health Care Used the software for: 1-2 years ### "ContinuLink" February 1, 2020 5.0 Overall we have been able to streamline many processes. I have been able to customize the software to help compliance with supervisory visits, Non Coverage/Discharge notices and documentation. Pros Pros - Awesome tech support team. \[SENSITIVE CONTENT HIDDEN\] (sorry if I missed anyone) are always helpful. \[SENSITIVE CONTENT HIDDEN\] helps me the most and is able to explain things to help me understand the product. Cons Once a schedule processes or a missed visit is placed, you are unable to edit the visit. Review Source TH Tina H. Billing Manager Hospital & Health Care Used the software for: 2+ years ### "Tellus Introgation with \[SENSITIVE CONTENT HIDDEN\] at Complia Health" August 25, 2020 5.0 \[SENSITIVE CONTENT HIDDEN\] was my contact at Complia Health and she was very informative and easy to deal with. She made the transition goes very well. Was always available when I needed her and answered all my questions. Training with her was very informative. Pros \[SENSITIVE CONTENT HIDDEN\] made this transition very smooth and easy. I would not hesitate to work with her in the future. Cons Nothing really, we had to introgate with Tellus Review Source Similar Products Featured ## Related categories [Home Care](https://www.capterra.com/home-care-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.