# Page 2 | ContinuLink Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is ContinuLink the right Home Health Care solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124471/ContinuLink/reviews --- ContinuLink 4.2 (58) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of ContinuLink ## Showing most helpful reviews Showing 26-50 of 58 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ER Eman R. Reimbursment supervisor Staffing and Recruiting Used the software for: 2+ years ### "Billing software" February 7, 2020 5.0 I have been using the Continulink since 2010 and I love the system. If there is an issue I enter a ticket in and my issue is resolved almost the same day. Pros We work in one system, scheduling, invoicing, payment application , aging. We do not have to use multiple system to complete a task or to research. Cons Not a thing, I have used many software for Billing and Continulink is the easiest system to navigate. Review Source ML Mary L. Used the software for: ### "" January 18, 2013 2.5 Excellent product for adult home health agencies that provide therapy and nursing. For Pediatric only agencies, you will be heavily persuaded to sign up with them promising how great their product translates to you. After I signed a contract I found out they have no clients that are pediatric only. The minute you are not satisfied they will ignore your calls and cover their bases by the contract. No backing out what so ever and then you owe thousands more for training you were told would be covered. Legally they are covered, so no legal action can take place on your end as a consumer. Review Source Response from Complia Health February 8, 2013 ContinuLink strives to meet the needs of all of our customers, and understands that each organization has unique business needs and mixes. As such, our sales team as a practice will run scenarios of business mixes to demonstrate the full functionality of our system to prospective customers during the sales process. As with any new system implementation there will be the need to modify existing business processes and Customer's must be willing and prepared to embrace change, especially if it improves efficiency and productivity; to obtain these benefits, the Customer must be prepared to be trained according to our time tested curriculum and best practices. We sincerely tried to meet this customers every request as we do with all of our customers; We never want to lose a customer, especially one that views our software as excellent in the home health space. However, training is an integral part of a system implementaton process and there must be a customer commitment to participate in the training without rescheduling, missing and canceling virtually every training session we tried to deliver and yet expect to know how to operate a sophisticated system. TB Tauri B. RN Hospital & Health Care Used the software for: 2+ years ### "More glitches than any other system I have ever used." March 25, 2019 1.0 Absolutely awful. I beg my boss to get rid of this software almost every day. Pros A lot of features that are super helpful if they actually work. Cons SO. MANY. GLITCHES. deletes info from care plans constantly. Seems like we are always finding missing information and content that was already placed in the plans of care. (if not more than once) Review Source ED Erin D. HR & Benefits Manager Hospital & Health Care Used the software for: 2+ years ### "Use for scheduling and billing of our clients" December 26, 2017 4.0 Pros Use C-Link to schedule our employees with our clients as well as keeping client records and information. Reporting works well! Cons Customer service can tend to be slow, we have had a few hiccups but have been working with C-link now for going coming up on four years. Works well for our current needs. Review Source kB kyndal B. billing manager Hospital & Health Care Used the software for: 2+ years ### "EVV tellus set up" September 14, 2020 3.0 \[SENSITIVE CONTENT HIDDEN\] was a pleasure to work with when setting up our EVV services with Tellus VA for Anthem for billing. Would recommend her to anyone! Pros continulink is easy to use from task to task Cons some things on the billing side aren't reversible on my side so i have to create a ticket to try to get help. Review Source CM Christopher M. General Manager Hospital & Health Care Used the software for: 1-2 years ### "Compliance is in the DNA" September 23, 2020 4.0 We have thoroughly enjoyed the compliance features that we can rely on. Pros If you use the system as designed, you will be kept in compliance for all orders and payer authorizations. Cons As with all systems , sometimes the options can be overwhelming. Review Source KB Kristin B. Administrator Hospital & Health Care Used the software for: 2+ years ### "thoughts" March 23, 2020 4.0 Overall the software is ok. There are many things that could flow better. Pros I like customer service they are very helpful. Cons I would like to see a box on the navigation bar that you can putt in the items that you use all the time so you aren't always having to hunt for them. Review Source DS Diane S. executive director Hospital & Health Care Used the software for: 6-12 months ### "Lessons learned" August 21, 2020 5.0 The implementation team was fantastic, everyone coordinated efforts and worked together. They were always accessible and provided great customer service. Pros This software has helped us to shorten the reimbursement cycle and maximize cash flow. The system has many checks and balances to prevent errors and create clean claim submissions. Cons Finding the best report for the data in question took some time. The type of reports that we were able to get out of our old system were not always accessible in the new system without some manipulation. Review Source mC mark C. ceo Hospital & Health Care Used the software for: 2+ years ### "On balance, this is a great value" April 18, 2018 5.0 We actually ran into some financial issues and fell behind in our account. The company could have taken a hard line. They could have threatened to shut us down. They didn't do that. Rather, they worked with us in a professional fashion; helped us work out a plan; and then worked with us during the implementation. They person I worked with was had the above attributes. Pros very good value for the money. Pretty user friendly. The reports are very self-explanatory. The customer service is good and they do address the issues and do so in a prompt fashion. Cons I wish they had a phone app. Also, it would be good if they had API so that third party applications could integrate. Review Source TG Tanya G. Medicare Biller & AR Specialist Hospital & Health Care Used the software for: 2+ years ### "Great Software" February 7, 2020 5.0 Pros User friendly. I've used many different medical software's. Cons The time it takes to do e-billing, going back and forth between invoice manager and file manager for every payer. Review Source JD Jan D. Per DIem LVN/Office/OPerations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to manuever through" February 19, 2020 5.0 Pros Very easy to work with and understand most of the time. Cons Some of the glitches that take time to work out. Review Source CS Candy S. Director of Nursing Health, Wellness and Fitness Used the software for: 2+ years ### "Review" September 15, 2020 4.0 Excellent Pros Easy to use. Multiple report that are beneficial. Cons Multiple steaps at times to complete a task Review Source ME Marea E. HR Assistant Hospital & Health Care Used the software for: 1-2 years ### "Continulink review" November 3, 2020 4.0 Pros I appreciate how there are so many different reports you can run to find the information you need. Cons I dislike the way the schedule calendar is set up. I wish it was more user friendly to navigate through client and caregiver shifts. Review Source AM Ann M. Payroll Supervisor Hospital & Health Care Used the software for: 6-12 months ### "Reports are not accurate, they are never sorted correctly, and we receive errors running them constantly" November 14, 2017 1.0 very frustrating to work in this software Pros Continulink is easy to learn, user friendly, and when the reports don't get an error they're pretty fast to run and you can open them up in Excel so that's good. Cons reports are not accurate, not sorted, get errors constantly the sorting features are not good in reports, screens, business locations, side menus are not sorted don't have the option to add or change reports data is gone and you can't run all reports on historical data Review Source CC Cruz C. Hospital & Health Care Used the software for: ### "ContinuLink changed my business. " June 14, 2014 5.0 Pros I was operating at a loss, and within six months, ContinuLink turned it around for me. In fact, I have now doubled my revenue and have not had to add an additional back office staff person to manage the growth. ContinuLink is the only software in the industry that understands all my business lines. Medicare is easy. Medicaid waiver and staffing were my biggest needs. Before changing to ContinuLink we tried to use every low-end product that has a great marketing company behind them and sells on price, but it almost bankrupted me. We went from writing off 300K a years to less than 10K since it takes all my units and billing rules off the waivers. Cons My staff pushed back at first on the strict rules in some areas but quickly understood the benefit. Unlike those low-ends, you cannot just make changes without accounting for them. This is the regulator part that no one should overlook these days. Review Source LP Lisa P. Clinical manager Medical Practice Used the software for: 6-12 months ### "ContinuLink Review" February 10, 2020 5.0 Pros \[SENSITIVE CONTENT HIDDEN\] from continue link is very helpful and kind Cons The slowness of computer and changing in dx Review Source MA Maria A. Owner Hospital & Health Care Used the software for: 2+ years ### "Self Explanatory and Easy to Use!" March 9, 2015 5.0 Pros The product Igea is extremely easy to use. Its directory is self-explanatory, and it's easy to accomplish or search for what is needed. The system is very consistent with its speed and the process to finish work. The quality is top-notch! Everything is really professional, and the printable work is very nice. Cons Any problems I had were resolved quickly by calling customer support. Review Source MS McKinley S. HR Assistant Hospital & Health Care Used the software for: 1-2 years ### "Awesome" November 20, 2018 5.0 Pros I use continulink everyday for my job. I like the easy access. Cons There is nothing I dislike about the software. Review Source JC Jasmine C. Alternate Admin Hospital & Health Care Used the software for: 6-12 months ### "One app for all our needs" December 17, 2018 5.0 Pros I love that we are able to access what we need to anywhere. Also, that we can easily communicate a clients needs with the caregivers. Cons There isn't really anything I can complain about. Once I learned the system, it was relatively easy to use. Review Source AN Albert N. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Easy-to-use yet powerful software system" December 13, 2016 4.0 I highly recommend this software system as a tool in running a Home Health Agency. It is both easy to learn since most of its functions follow a linear process and it comes with detailed videos in case you run into problems. However, I would also recommend the End-User to take their time and become more familiar with the various functions, as with any other software system, as it can become rather frustrating when you skip a step and cannot figure why it isn't responding they way you expect it to. The Customer Support is also prompt and they even have a Remote Assist function that allows them to walk you through whatever issues you may have. Review Source JP Justin P. Director of Operations Hospital & Health Care Used the software for: Less than 6 months ### "Schedule Friendly LTC Medicaid Software" November 2, 2016 3.0 ContinuLink was a user-friendly, schedule centric software system. ContinuLink has wonderful features, including the backend support crucial to an agency's success, especially in the areas of billing and authorization. It is an easy system to train new users on and was received well within our organization. Pros Scheduler Friendly Great backend tools for billing and authorization Cons Customer Support was lacking Reporting was needing massive improvements Financials often times were off and support didn't clarify answers with our teams Review Source VM Vera M. Care Supervisor Hospital & Health Care Used the software for: Less than 6 months ### "Great Software " August 20, 2020 5.0 I had a great experience imputing data into the system Pros It is very user friendly. I was able to navigate through the system finding answer to information I needed to imput. Cons I do not have anything that I did not like about the software Review Source KP Kim P. RN supervisor Hospital & Health Care Used the software for: Less than 6 months ### "Easy to use" August 24, 2020 4.0 Pros The functionality is easy for our aides to use. Cons It does not pull what you type in the special instructions to the printed visit note after visit completed. Review Source FC Frank C. CEO and President Used the software for: ### "ContinuLink system is powerful" September 17, 2015 5.0 We had the painful experience of being stuck in a contract for several years with a software company that had very basic functionality, rarely came out with new features and really just didn't have the resources to meet our needs as a growing company. Once the contract ended we evaluated half a dozen software companies and ultimately chose to go with ContinuLink. The ContinuLink system is incredibly powerful and has features no one else offers. ContinuLink also launches new features or enhancements weekly so we always have the latest and greatest technology. They have also been easy to work with and very responsive to our needs and requests. Review Source MS Matthew S. Vice President Medical Practice Used the software for: Less than 6 months ### "Phenomenal EMR system with great support and user friendly for long t" October 22, 2015 4.5 Pros The layout of the product is very easy to figure out and streamlined which makes the admission process and billing process much easier. The online videos help with getting familiar with performing the tasks needed in the office to submit billing and to write orders interview notes. The support is very helpful and accommodating with scheduling. Cons There's nothing so far that I can take out, except making some of the tabs stand out more especially once you're in an admission note and creating alerts within visit notes and evaluations for clinicians to see on protocols that doctors want for their patients or important information that needs to be conveyed to the visiting clinician. Review Source Similar Products Featured