--- title: "RTA Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RTA the right Fleet Management solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/124502/RTA-Fleet-Management/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-30" --- RTA 4.4 (45) [View alternatives](https://www.capterra.com/p/124502/RTA-Fleet-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 30th, 2026 # Reviews of RTA Ease of use 4.2 Customer Service 4.7 ## Showing most helpful reviews Showing 1-25 of 45 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Fleet Manager Used the software for: 3-5 years ### "Fleet360 beware" April 28, 2026 3.0 It was great until we were forced to switch over to Fleet360. It's a bummer they're discontinuing RTA classic. I've used classic for years and knew it inside and out. It was efficient and reliable. Moving over to 360 has been a headache. It's nowhere near as efficient and it usually takes several weeks to get an issue resolved. Pros I've been using RTA for 15 years and the classic version of RTA worked flawlessly and is great for large fleets. Cons Fleet360 is the web-based replacement program to the Classic version. I have had nothing but issues with 360. It takes a lot longer to look up history and open work ordered. It also seems to be glitchy and has several issues. Review Source R Reviewer Data Entry Maintenance Specialist Used the software for: 1-3 years ### "Transition Complete" April 8, 2026 5.0 When I started working for my company, I was given 1 month of training with the RTA program. Most of my training was self-taught. I noticed right away that everything I explored had an explanation of what I was looking into. And it made my experience less frustrating because my questions were being answered right in the software, from reports to detailed tabs and subtabs. I love that there is no additional cost if I have a simple question to be answered or if a support ticket needs to be made. Having to leave Classic version was hard. But RTA gave us lots of time to adjust and being able to go back and forth and compare each side of the same product was very helpful in my personal transition. Thank you RTA team! Pros I have been working with RTA for almost 2 years. The team is always friendly and so very helpful. I usually am greeted by \[sensitive content hidden\] and she is such a wonderful and helpful person to be greeted by. I imagine there is a lot of people using RTA to help run their business and with the stream of calls for service while everyone is transitioning and bugs are being worked out for everyone's satisfaction, everyone I talk to has been helpful and ready to tackle any of the issue my company brings to them. Cons One thing I had a hard time catching onto was the in program chatting section. I like that there are little pop ups now to let me know I need to go check on tickets and conversations. If there was a tutorial, I don't think it stuck with me very good. Review Source R Reviewer SERVICE CENTER DIRECTOR Used the software for: 3-5 years ### "GATLINBURG" January 21, 2026 5.0 EXCELLENT, GREAT CUSTOMER SUPPORT, SOFTWARE IS EASY TO ACCOMODATE TO INDIVIDUAL SITUATIONS AND MAKES THINGS GO FASTER. Pros EASY TO USE, UNDERSTAND. ALWAYS SOLVES ISSUES FAST AND COMPLETE, ADDITIONAL INFORMATION ADDED REGULARLY, ADVANCE INFORMATION ON UPCOMING CHANGES AND ADDITIONS MAKES IT EASY TO STAY UP WITH FRESH IDEAS. Cons INVENTORY REPORTS COULD BE MORE COMPACT, AND EASIER TO RENUMBER PARTS BINS. MOVING INVENTORY, PHYSICAL, WOULD BE EASIER TO ACCOMPLISH IF BULK CHANGES WERE POSSIBLE Review Source R Reviewer Shop Manager Used the software for: Less than 1 year ### "NBX Fleet Shop" November 28, 2025 5.0 So Far So Good; \[sensitive content hidden\] has help tremendously with that; like I said before, he has helped us through our issues. Pros Customer Support: We have had some issues with the start up with the RTA software; we have transitioned through a couple support specialists with No Avail. We where then introduced to \[sensitive content hidden\]; he has been a HUGE Help working through our issues and helping us Better Understand RTA. Cons Bugs and Issues: seems to be quite the long process in getting an issue fixed, and then it needs to be prioritized. Review Source Phil R. ### "Great Product" May 17, 2017 5.0 As with many products, there's pros and cons. The pros with RTA largely outweigh the cons. They have great customer support. Their turnover rate is low so you end up talking to the same people, and when you call you get a friendly voice not an automated system. Its not a one size fits all solution, they will fit it to your business. They will customize if you want. It doesn't come with a huge price tag that says "no changes allowed". Their 7.0 product will help them be a lot more competitive with the big players, it puts them right up to the top. Between the price and what you get, I would use and suggest RTA time and time again. They continually update, improve and expand their product. They listen to your suggestions. There were many times we asked for something and they ending up delivering those "wish list" items. With any large software system, there are screens and fields that some business' dont end up using, such is with software. I use about 25% of all the functions of Microsoft Word. Their reporting was/is outdated, but they are aggressively making changes to it and improving it. I remember the reason our company went with RTA was the customer support, the willingness of the management to meet and talk with us, and their flexibility to our requests of expanding their product to fit our needs. Review Source R Reviewer Fleet Manager Used the software for: Less than 1 year ### "RTA New Customer" September 29, 2025 5.0 Pros RTA captured all the different elements of fleet that are crucial to track for any fleet Manager. Fleet360 is easy to use and navigate for work orders, assets, parts, and other KPIs. Cons The transition and getting everything to work together. Working with multiple companies to get all our fleet information on one page has been a cumbersome experience. Review Source R Reviewer Purchasing Agent/Fleet Maintenance Manager Used the software for: Less than 1 year ### "Ancient and decaying program wrapped in a "new format"" September 29, 2023 2.0 Pros They have the ability to track a large amount of data with the overall number of features, if they worked properly. Cons The hundreds of features are all half finished, or not available on all of the platforms RTA works on. Everything operates off their 40 year old "classic" version so new features have to fit that format. Very slow to stay up to date. Review Source R Reviewer Shop supervisor Used the software for: 3-5 years ### "Road to 360 " September 29, 2025 5.0 Been great . Been using RTA classic for 19 years and have never had an issue . I really like the new features and updates 360 offers that classic doesn’t have Pros The attention to detail when integrating 360 with classic to make transition seem less and moving into the future Cons Nothing Rta is very user friendly and a great tool for shop/fleet management 360 seems to be a even better way for time management Review Source GM Gene M. Shop Foreman Used the software for: 1-3 years ### "RTA positive review " October 1, 2025 5.0 Been using it for 18 months and happy with the reports and learning ways to save time and money. Increasing technician productivity is a goal Pros The integrated options for fuel systems and other vendor programs.campaign and recall options and workflows Cons Nothing negative..learning curves is the only thing that comes with anything new. Overall satisfied with RTA Review Source R Reviewer Compliance Officer Used the software for: 3-5 years ### "Easy to Use for Fleet Maintance" April 22, 2025 4.0 Overall, I enjoy the system, its rather easy to use, easy to search records and update as needed. Pros The overall ability to track Maintenace records for my fleet. The ease in use regarding MTRI codes and the fact I don't have to create a new work order when I need to amend one. Cons The inability to deactivate assets without deleting them, and they continue to show during reports. Review Source R Reviewer software engineer Used the software for: I used a free trial ### "ease " August 27, 2018 3.0 make it easy and affordable Pros the feature and functionality included, the demo provided that's so cool it helps a lot to understand Cons it's the price I don' t think u guys will have lots of customers with this price make it less till u got enough customers Review Source R Reviewer Fleet Manager ### "Fleet Management Survey" May 17, 2017 5.0 I have used a number of Garage Operating Software systems and RTA is the best I have used. We interface our fueling system and this gives us mileages for scheduling pm's and accurate tracking of fuel consumption. Parts file is fantastic with many options on tracking parts usage, cost, cores, vendors. Support is the best I have ever experienced. Normally problems are resolved same day, great support staff. If I have special needs they are great at solutions. Highly recommend this system for Fleets. Review Source R Reviewer FLEET OPS FOREMAN ### "RTA" May 17, 2017 4.0 FANTASTIC CUSTOMER SUPPORT, EVERYONE IS EASY TO TALK TO AND VERY HELPFUL PROGRAM CAN BE A LITTLE DIFFICULT TO NAVIGATE AT TIMES. WISH THERE WAS A "BACK" BUTTON INSTEAD OF HAVING TO EXIT TO THE BEGINING AND START ALL OVER. THIS WOULD ESPECIALLY BE HELPFUL IN THE PARTS SCREEN. Review Source R Reviewer Director ### "Nice things John Rugg has to say about RTA" May 17, 2017 5.0 You folks are about the best vendor we deal with as far as a superior product, outstanding customer service and all around nice people. Keep up the great work Review Source R Reviewer fleet supervisor ### "great" May 17, 2017 4.0 Overall RTA is a great product with great tech support and training. Review Source R Reviewer Maintenance Manager Used the software for: 3-5 years ### "We are very new to the system. The more we learn the more we enjoy it. " May 21, 2018 5.0 Monthly reporting since we use QuickBooks. Our accounting department relies on us to inform them what we used for parts and supplies. End of month reports break usage into easy to use formats, that help us report accurately. Pros Fleet preventative maintenance tracking along with templates. We haven't use part kits yet but hope to within this calendar year. Part inventory tracking. Preprogramed reports at end of periods, once we learned all the correct ways to post/ receive different parts. User Conference keep having them. This is where Belinda and I have grown to like the system. We have also learned that we only use about 15% of what RTA can do for us. We are learning and implementing new things all the time. Cons in paperless shop, if you click on finish job. It is done and gone. It would be nice if there was a pop up that asked are you sure you want to finish job. About once a day we have to reopen work order for our techs because the accidently pressed finish job instead of clock out for lunch, or incomplete, or end of shift. Using a laptop's built in mouse is part of the problem but if there was a pop up then that too would save extra steps. There was a lot more complaints before we went to two user's conferences. There we learned the correct ways to use the system. Review Source R Reviewer Owner/Director of Safety Used the software for: 3-5 years ### "Almost Unlimited Functionality " July 8, 2020 5.0 We have been able to manage parts inventory and warranty tracking better than ever before. Pros RTA not only manages work orders and general fleet maintenance, but also part/vehicle warranty, tires and much more. The parts system can learn what parts are commonly used on vehicles and recommend those parts when posting to a work order. Cons The software is huge and the user interface isn't easy to learn. It takes a lot of training for mechanics and techs to become fluent. Review Source R Reviewer General Services Manager Fleet Services Used the software for: 3-5 years ### "The best Company and customers service anywhere" May 21, 2018 5.0 Pros Ease of use. Great reports, Company listens to customer needs. They work hard to update the system to each customer. They can host the software to where I don't have to worry about slow servers or working with an ITS department that is overloaded and doesn't understand the software. Cons None really, the only thing that comes to mind is the constant upgrades and changes make it hard to keep up with. We have been using the software for over 15 years. It is hard sometimes to change to something new when the old way worked so well. Review Source R Reviewer Maintenance Manager ### "RTA for Bus fleets" May 17, 2017 3.0 I have only been using RTA for one year, there are a lot I like about RTA and of course I'm still learning the system and processes along with cleaning up a huge mess left behind by my predecessor where they had been using RTA since 2007. It's hard to list what I like about RTA because those areas work easy and I don't think about them, its the problem areas I find I remember of course. The main issues I have is I run a bus fleet and the main aspect of RTA is trucking so there are gaps in areas that just don't cover items that I have on the bus fleet and may items that deal with trucks and trucking that will never pertain to my fleet. I am constantly having to jump from screen to screens, looking for items and I have to close the area I was just in and when I come back to that area I have to start over from the beginning. I know some of this is me not knowing how to use what I have in RTA and some may not. I like RTA and hope the sometime in the near future with all your staffs help that I will have it all cleaned up and working the best it can be for my fleet. Review Source R Reviewer COO Used the software for: Less than 1 year ### "Excellent software" September 9, 2016 5.0 Pros I have been utilizing RTA Fleet Management software for about 6 months. When I was shopping for software I went thru 5 different offers and stopped on RTA. There are couple strong points: first of all pricing. With the same options, RTA costs almost twice less than the competitors. You can choose options that fits your needs and pay only for them a.k.a “a la carte”. I was positively surprised by the ease of interface—you can learn how to use software on intuitive level. Also, it’s not web-cloud based software, so you do not have to worry if someone hack into your database or you won’t be able to track your fleet if internet goes down. Customer Service/Support is unbelievable. When you downloaded software and you have any questions—just click the icon and share your screen instantly with their tech that will show you where to go and what you should do to perform the task. They "do not leave you alone": since you installed software you have unlimited training classes, they will stay with you on-line until all your questions are cleared. Cons RTA Fleet Management software satisfies all our needs, so I have nothing wrong to say about it. Only one thing I would like to be improved in a future: it takes about 6 weeks to download the fuel cards. I wish it would be faster. Review Source R Reviewer IT Manager Used the software for: 3-5 years ### "We've been using this for several years now to track maintenance of our vehicles. " May 14, 2018 4.0 Keeping track of maintenance records for all of our fleet vehicles. Pros Ease of use, and integration with our current fueling vendor. It does a great job of keeping track of all the information and the reporting is very good. IT management is very simple once it is installed, and the upgrades are straightforward as well. Cons UI could be modernized, but it is very functional overall. We wish it could be integrated into Active Directory for user management purposes, but otherwise it works fairly well since we don't have many users on it. Review Source R Reviewer Corp Maintenance Manager ### "RTA Reveiw" November 24, 2013 4.0 Overall I think it has been a good partnership. Again, we thought we would be alot further, plus we have alot of other ideas for 2013. Thank You Pros The RTA team has been very responsive when we have had a problem with the system to make sure we understand any enhancements or work with our IT team to get any problems straightened out Cons The new modules are taking longer than expected. Once the modules are completed or loaded, we should be shown how to use them instead of asking to be trained. Also some of the modules we have found there were some problems. Do not know if there is way to send the module to me to test before putting it into the program. I get emails from MM's who see the new module and start asking why it does not work or what needs to be done before I have seen or trained on the module Review Source R Reviewer IT Director Used the software for: 3-5 years ### "Robust fleet management from a great company to work with" October 14, 2015 5.0 Pros Top notch support team! Lots of features to manage hours, inventory, and costs. There is always ongoing development, improving core functionality and producing add on modules. Now with Crystal Reports, custom reports are easier than ever. Has a User Manual that is actually worth reading!!! Cons It is complex software and the workflow is not always intuitive. If there was second shift tech support the vendor would be perfect. Review Source R Reviewer Director of Operations Used the software for: 3-5 years ### "RTA Fleet Software" December 31, 2015 4.5 Pros We have grown our fleet size and use of RTA in excess of 700 units. There have been no speed bumps with adding units. RTA helped us to set up the program initially and then made training available. Tech support has been very timely when needed. We have been a customer since 2005. Cons When checking inventory part numbers, the process can be slow. It is important to keep your computer optimized to maintain data speeds. Review Source R Reviewer Fleet Coordinator ### "RTA Fleet Maintenance usage" May 17, 2017 5.0 We have used RTA over 8 years now, It has been one of the easiest Fleet Maintenance Programs that I have Used. We have used 3 others before RTA, and they were just hard to operate in. The simplicity of RTA is beyond compare, I have been in the Fleet Bus, for 14+ years, and have used the Mgr. functions and also the Parts and Tech functions many times, and it has been a very useful tool, for our Government fleet. Customer service, is the best I have ever seen, I have not had any issue with them fixing any problem I have had, the call back time is always very short, and always gets me up and running quickly. I also enjoy the training from RTA, at their facility, and the expertise is extremely well done. So if you are looking to upgrade to another Fleet Program, I would advise to use RTA Fleet Program, and use their expertise, as they always treat everybody like family, and will do everything they can to bring it all together. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.