# Mothernode CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Mothernode CRM the right CRM solution for you? Explore 56 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124514/Mothernode-CRM/reviews --- Mothernode CRM 4.8 (56) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Mothernode CRM Ease of use 4.7 Customer Service 4.9 ## Showing most helpful reviews Showing 1-25 of 56 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LP Lukas P. Vice President of Operations Construction Used the software for: 2+ years ### "Signage/Construction Industry" December 18, 2019 5.0 Pros Mothernode CRM has the best interface that I have found. Its clean and logical layout makes this cloud based solution easy to use. Each major update I have experienced, shows that the developers not only listen to the users, they have the talent to aggregate the user suggestions to not only improve current features but introduce new robust features as well. The output our clients receive from Mothernode provide a sharp and professional look. Cons The reporting feature of this software creates great printed, PDFs, or spreadsheets with easy integration to other software tools. However, it would be great to see a future version of Mothernode that allows this powerful reporting feature to be generated on the screen. Review Source MB Mitzi B. Account Manager Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Mothernode" December 6, 2019 4.0 This program has been very easy to work with, it is user friendly in most cases Pros The ease of preparing my quotes and the feedback it offers to see when and how many times a quote has been viewed and when it is down loaded Cons The type size, it is so small that I cannot tell if something is misspelled in the customer/contact set up screen . I would prefer when i hit the back arrow on the screen it goes back to my previous page instead of an error page. Why can't i add frequently used email address, it only save when an update comes out it seems. Review Source SR Susi R. Construction Used the software for: ### "Kitchen Central Review of Mothernode" October 10, 2014 4.0 Pros The setup and technical support has been excellent. Whenever we have had a question or need, the Mothernode support team has been very responsive. And the ability to capture and monitor our business under one system has been helpful. Mothernode was even able to custom design a part of their system to meet our specific business needs. Cons We have had some technical issues, like it not running smoothly on IE, so we had some transitional setup issues. Since a large majority of our staff are mobile and not in an office setting, having the ability to utilize MN on a mobile device more completely would be greatly beneficial. Review Source MH Mark H. Chief Business Development Officer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "I've used them all; Mothernode is BY FAR the best. " December 6, 2019 5.0 Pros So many things. It has vast functionality, but is intuitive and easy to use. It is great "out of the box" but is easily customized. Sorting filters and reporting are easy to run. The service is unbelievably good. Honestly, I love everything about this software. Cons I've been an active user of at least a half a dozen popular CRM products over the years (most recently, Salesforce) and I could give you a nice list of things I liked the least for each one of them. I can't think of a single thing I don't like about Mothernode. Review Source RT Ric T. Owner Construction Used the software for: 2+ years ### "Mothernode helps us manage our business" August 13, 2016 5.0 Pros I like the responsiveness of the Mothernode personnel. They seem to understand our growing business since they are one as well. Also, they seem to be pushing the envelope on innovating and adding features. They are also patient with us as we change our processes and making changes to our program accordingly. Our primary initiative when signing on with Mothernode was to get some web enabled CRM help. Securely managing our customer information, automating our quoting process, helping us all be on the same page with customers with info entered in real time. They have not only done that for us but given us more ERP capabilities as well that helps us manage our work flow. There is still more work on our part to take more advantage processes that could be automated by MN. Cons The main thing I dislike is not being large enough to have a full time person on our team that can be more focused on helping us use this tool to its full potential. We are getting there but there's so much it can still do for us. Review Source DF Daniel F. Sales Manager Construction Used the software for: 2+ years ### "Great product for those who don't need the expense and complication.. " September 7, 2016 4.5 Pros Ease of use while maintaining a complete profile of prospects has been key. While other systems touted the ability to capture lots of information, it usually results in requiring the user to manually input extraneous data, which for busy people means they are less likely to utilize the program. With Mothernode, the being able to quickly enter the few necessary fields means our sales people are actively using the program, which leads to better tracking and makes it easier to follow up, and close more sales. While a prospect moves through the funnel, then we can add additional data as needed. Cons The only real dislike is with the lead capture forms. While they absolutely work, their design is a bit old and our responsive website requires two different versions of the same form so that users can see a correctly sized form based upon if they are accessing via a phone or a desktop computer. We have multiple different forms, and in multiple languages, so then number of forms can grow exponentially. Review Source LV Lindsey V. Account Manager Pharmaceuticals Used the software for: 1-2 years ### "Loyal customer survey" August 31, 2016 5.0 Pros I liked how easy it is to archive emails sent or receive to the Mothernode record. In addition, I like we are able to email our member from the members record in Mothernode. This keep all our commutations to and from our member organization and easy to follow up on. We store a lot of our member’s information the member’s record in Mothernode from member’s contact information, account information, sales, enrollment information. We receive phone calls from our members with questions, to answer their questions we need to access their information that is in their Mothernode. Cons I was not satisfied with the search field too many clicks to search for a members record. A lot of time, I had to search for multiple member records at a time while I was on the phone with our member. The extra clicks to search for multiple member records at a time made the search take longer. For example to start your search you have to click the Member/Prospects tab then enter the record name, click on the name your searching for, then click the name again to open the record. Then when done with the member’s record you had to click the home button and start again. Review Source LK Liz K. Affiliate Services Building Materials Used the software for: 2+ years ### "Excellent Sales/CRM/Marketing Tool" December 5, 2019 5.0 Mothernode CRM's ease of navigation, integrated communications and file storage keeps our order details leads, and client information at our fingertips within a just a few clicks. The learning curve for new users is minimal due to the consistency in layout and intuitive search functions combined with an extensive video library and knowledge base lookup. Pros Ease of navigation and consistency in page layout. Cons A customized, physical comprehensive training manual or study guide is not available. Review Source KS Kirk S. National Account Manager Construction Used the software for: 1-2 years ### "Makes follow-up easy" December 12, 2019 5.0 I like it a lot. Pros I like being able to email from the program, how it logs events and how it tracks your prospecting efforts. I also like the Quotes section - Very easy to use and professional looking, with electronic signatures. Cons I don't have any real complaints. However, I do wish the mobile platform was better. It would be great to be able filter your own Leads and search contacts in leads so you can make calls when you are on the road and not in front of your PC. Review Source KD Kelly D. Marketing Manager Building Materials Used the software for: 2+ years ### "Beneficial Software" December 5, 2019 5.0 The support team is amazing and responsive to questions that arise from our team. They are very supportive when we troubleshoot technical issues. The platform is easy to use, we are very satisfied. Pros The ability to have our sales and marketing team on one platform, where all communication activities are visible and they can support each other. Cons We do not have any cons related to the software at this time. Review Source ME Manuel E. Tecnic Hospital & Health Care Used the software for: Less than 6 months ### "Optimo" December 27, 2022 5.0 Muy optima y funcional cumple su funcion Pros Tiene Muy buena gestion de datos y contactos Cons Un tutorial de manejo estaria bien para inexpertos Review Source HD Heather D. Account Manager Legal Services Used the software for: 2+ years ### "Mothernode is such a pleasure to work with" August 13, 2016 5.0 Pros What I like best is how easy it is to work with the Product and Staff at Mothernode. Mothernode allows us to place all our leads and opportunities with the unique documents and information (Patents, Docket Reports, Case Numbers, Attorney contact information) for our Expert Witness business, and manage and track our customer relationships. Benefits are one go to place to understand the status on that lead or opportunity. Cons Would love the back button to work like standard. It works sometimes, but not all the time. Review Source SZ Sarah Z. Account Manager Legal Services Used the software for: 2+ years ### "Mothernode CRM" August 30, 2016 5.0 Pros Very easy to navigate once you know the layout. I like that it keeps all your customer information in one place that can be accessed by all the sales team. Keeping everything organized and in one place that all can easily access. Cons Currently I don't like having to go through 2 methods to find what I need. Because we are in between using mothernode full time and doing things the old way, I am having to do double the work to find what I need. This is not a mothernode issue, this is an internal issue. Review Source MW Mark W. Account Manager Pharmaceuticals Used the software for: 1-2 years ### "Mothernode is extemely vaulable to the sales team as it is quick and e" August 29, 2016 5.0 Pros I like the fact all the info pertaining to the account is in one spot and with click of the mouse you can download/export all the info needed for a client meeting. The mobile app is extremely helpful while traveling. Also, the ability to walk through purchasing opportunities with accounts to better focus on optimizing multiple vendors. Cons I would like to see the ability to access both prospects and current accounts in the same search. This maybe available but we do not currently use it. Also speed has been an issue but did seem to get resolved... Review Source AL Andrew L. Construction Used the software for: ### "Mothernode customer since 2009" October 14, 2014 4.5 Pros It's very easy to use and has a lot of modules and features that we depend on in our business, and it has helped us in becoming better organized. We use Mothernode to manage all our sales and customer activity. We also use it for quotes, orders, purchase orders, and invoices. Because it's cloud-based, it has been a very practical solution to connect all our offices and users throughout the US. It also lets our users work remotely when traveling to client locations. Cons While they do a good job updating the product and including release notes, it would be nice if they made more video tutorials or hosted more webinars to review these features with us. It would also be good if it had an e-commerce solution built in. I'm sure there are additional features we could use that we may not know about. Review Source SY Sharyn Y. Vice President Management Consulting Used the software for: 1-2 years ### "Excellent experience with Mothernode" August 26, 2016 5.0 Pros Although there is much to like, what I like best is their customer service and tech support teams. Cons hat we aren't a big enough company yet to take advantage of all that Mothernode has to offer. Review Source AF Areti F. Account Manager Insurance Used the software for: 2+ years ### "Effective Solution for our Business Needs" August 13, 2016 5.0 Pros The ease and convenience of the product. Very easy to use. Cons The meeting synchronization, I would prefer to set up a meeting/schedule a call and it sync automatically. Review Source KM Kathy M. Used the software for: ### "" May 16, 2012 5.0 I work with all new contacts, current clients, and strategic partners in the initial communications. Mothernode CRM allows me to organize and qualify the right HLA's (High Leverage Activities). This software has been nothing but amazing in enhancing our management of leads, reporting and campaigns. Here at CI Web Group we are really good at lead creation and the management of those leads is critical to our business strategy. Mothernode CRM allows us to develop, grow and communicate with knowledge. Thank you Mothernode for your support. Review Source BS Bryan S. Construction Used the software for: ### "Summit - Mothernode Review" September 19, 2014 4.0 Pros The Dashboards and the quotes we had customized are very nice. Cons I dislike having to save the reports down to your desktop and then sending through your own email. It should send and record the email in the program. Review Source AG Abigail G. Marketing Director Construction Used the software for: 1-2 years ### "Exceptional Customer Service" December 6, 2019 5.0 Mothernode has made lead management easy. Like any organization, having all of your data housed in one place is HUGE, and Mothernode provides us with this solution. From marketing, to lead management, to project management, and even to continual customer service, they provide you with a way to house all of that within their system alone. When you are having issues and reach out to customer support, they are extremely quick to remediate your problem. I have tried Zoho, Salesforce, Shopvox, etc, and NONE of them hold a candle to the customer support we have received from Mothernode. Pros We are a specialized manufacturing company, and as such, we need software that can adapt to our needs. Mothernode provides you with marketing, CRM, and ERP solutions which is a huge plus for us, considering that reduces redundancy and outdated data. On top of this, they will always work with you with any problems and actively listen to the growing needs of their clientele and will update their software based on the demand. Another awesome feature that really made us excited to work with them is their integration with Construct Connect/Insight. We are able to seamlessly add new bid jobs in as leads and their information will be updated daily. HUGE timesaver! And they don't upsell you for anything, this is included with the pricing (you do need an Insight account though). Cons I wish there were was a chat feature that could be used between the users that didn't have to be tied to any particular job or contact. I also wouldn't mind having a more sophisticated task assignment feature (they do have this just not as clean or obvious as I would like). I would also like to have a more sophisticated marketing drip campaign feature that will adapt based on clicks or unopens etc. Knowing the team at Mothernode, however, I wouldn't be surprised if they eventually added this. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Mothernode CRM Customer service. Zoho has pretty atrocious customer service. They outsource a third party to handle any client questions, but it's completely obvious that the company being used doesn't actually know anything about the product. They always make you wait several minutes and then don't address your actual question. They had great features but it's difficult to make use of them when you're having problems and the customer service team knows less about the software than you... It's not like the team is rude, they simply don't know the products and there is a language barrier as well. Switched from [shopVOX](https://www.capterra.com/p/155218/shopVOX/) We already had migrated our CRM over to Mothernode. Our ERP was housed within Shopvox. When it came time to integrate the two, Shopvox changed their minds about assisting in an integration. Mothernode has always been respectful, timely, and helpful every time we reach out to them. Being responsible for setting up systems like this, it is so important to have supportive customer service for the continual use of any software. Mothernode gets it, so I will recommend them over any other CRM/ERP software. Review Source MJ Mark J. Sales Associate Construction Used the software for: 2+ years ### "Mothernode - The one solution for all your CRM Needs" August 16, 2016 5.0 Pros Using Mothernode is like combining only the best features from the other big software companies into one program and not incorporating the clunky features that do not work. They seamlessly integrate a robust CRM in with their project management, purchasing and production planning module to create a system that can handle orders from prospect to invoice. Mothernode also give the user the ability to quickly track real-time data and generate custom and useful reports that are paramount to running any business. Although the system can do everything Mothernode also built the modules to stand alone to be used the way that bests suites your business. The CRM itself is a very powerful tool that will keep any sales team on track and organized to close more projects. The Mothernode CRM does a superior job of managing contacts and tracking prospects to opportunities to clients. This reduces the need to input the same data multiple times when the projects progress through the system saving time and errors. In my business we are often required to order materials from multiple vendors for one product. The ability to "build" the product from multiple components and issue individual purchase orders to multiple vendors without entering data a second or third time is a huge time saver for us. Overall, our employees are more productive with less errors and generally happy to be using a system that fits their needs so well. To often the value of software is measured in dollars and cents and the employees ease of use is not taken into consideration. Cons We would love to see a client facing portal added that could serve as an on-line store or on-line ordering system. The ability to import clients orders directly into Mothernode would further streamline our internal systems as well as the client experience. Review Source SC Stephnie C. Sales Manager Printing Used the software for: 6-12 months ### "Unique CRM" December 6, 2019 5.0 There are so many benefits to working with Mothernode see my pros comment. your team has helped us even when looking to integrate another software. Always looking to add or change things with the growing business and MN does back away you step up to the plate and help us achieve what we are looking to do. Pros Mothernode is very unique in the way it builds the CRM around our company. Here at iZone we have a custom product and Mothernode has been able to build us a CRM that works for us. We send in request for changes/updates and the Mothernode team seems to always tackle them head on. I have never heard that it can't be done or that won't work. The MN team works diligently to meet our request and offers ideas on how to achieve the goal with maximum efficiency. The CRM has many features that we can run a job from start to finish without using another program if needed, (leads, quotes, ordering, shipping to invoicing.) Cons There is so many areas to use that I have not dug into yet. The most frustrating part for me is running reports. I like to have the overall sales management report for each sales rep and the overall report at the end of the month. If i miss it on the last day of the month I can't go back to pull it. Setting up reports is difficult in the amount of info needed. Last frustration is having to go to multiple screens to pull a quote, lead or order. I wish there was an overall home screen to pull all of the info or based on the order, quote or lead number it would pull them all. Review Source MC Matthew C. President Architecture & Planning Used the software for: 1-2 years ### "Effective & Efficient" December 6, 2019 5.0 This is a top notch company providing a great software that has allowed us to be more efficient in our day to day operation. This in turn has allowed us time to not only work in the business but more importantly work on our business as well. The customer service is second to none, that take a personal interest in your business and put forth the effort needed to make sure you learn and use the software to provide the desired success. Pros There is a lot to like, the Leads and Opportunities module is very thorough and helpful in keeping your potential sales accounted for, it is trackable and keeps you on schedule for moving the process forward. What I really like most is the consistency in the format and inputting between each module, whether, quotes, orders, PO's, etc. all functions are the same for entry, tracking and reporting. Cons I really am trying to come up with something and I am sure there is something but probably so minor that is not something I can remember. Also, if there is something that is not working for you Mothernode wants to hear about it and typically has a resolution in less than 24 hours. Reason for choosing Mothernode CRM The capabilities, the staff and the high praise from others using it in our industry. Review Source ST Sheryl T. Marketing Coordinator Printing Used the software for: 2+ years ### "All that and a cup of coffee!" December 6, 2019 5.0 Most of what I attribute to success when utilizing this CRM for our company involves the team there at Mothernode. They will do their very best to help you solve whatever problem you have in your workflows and figure out a way to make things function more smoothly. Pros The developers are always working with us to improve functions to fit our needs. We are not simply treated as a "one size fits all" client. Cons Many of the functions we wish we had are in development, so the cons are already being worked through to be eliminated. Things like social media posting form e-campaigns and mac mail integration. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Mothernode CRM I was not part of that initial process, however, I am told it was because the other programs could not offer the solutions we were seeking fro our unique business. (Which was not on the industry list at the beginning, so I chose Printing, which is the tip of the iceberg here!) Review Source JW Jessica W. Program Manager Architecture & Planning Used the software for: 2+ years ### "Adaptive to Meet Needs" December 6, 2019 5.0 Our office has been able to create very specific processes to ensure we are all on the same page, with management reviewing projects for efficiency and profitability. To me, the best thing Mothernode brings to the table is transparency. We are able to hold ourselves and others accountable for our results, which is a great feeling. Pros As a large, multi-department office, I appreciate that Mothernode cuts through the noise and allows us to create transparent processes to make all of our lives easier. It's not just good for us to be managing out of Mothernode, it's good for our clients. We are a better organization because we have this software supporting us. Cons In Mothernode, you have a plethora of data fields for each project/client. It is a huge benefit if you are using the fields, but I highly recommend using filters to narrow down what you are seeing on a daily basis. Mothernode has a lot to offer by way of customizing an experience specific to your company, ensure you set the program up in a way that is most efficient for your organization. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.