Complia Health

Procura

4 / 5 4 reviews

Who Uses This Software?

Users of legacy solutions looking for a robust scalable EHR solution for Home Care and Hospice. Growing, multi-site organizations that have outgrown their regional solution.


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $45,000.00/one-time
  • Deployment
    Installed - Windows
  • Support
    Business Hours

Vendor Details

  • Complia Health
  • www.goprocura.com
  • Founded 1989
  • Canada

About Procura

Procura's comprehensive home care solutions put people first with the tools to provide quality care in the patient's home and in the community.


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Procura Features

  • Billing & Invoicing
  • Charting
  • Electronic Signature
  • Employee Tracking
  • Medication Database
  • Patient Intake
  • Scheduling
  • Time / Task Reporting

Procura Reviews Recently Reviewed!

The best relative option

Dec 13, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: After reviewing two dozen home care software systems Procura remains my first choice. The ability to customize data combined with fluid visit/schedule navigation make it a must for volume operations. That said, it is a dressed up dos program with a high learning curve. It is not designed for intuitive use and does little to assist in educating new users. Help documentation has improved but the system language is often confusing. Most importantly, the scheduling module is not a reflection of the scheduling process. The scheduling system creates a counterproductive and superficial perspective of the scheduling process and does little to support or explain employee resource logic. Despite the drawbacks, it remains one of the few viable options for high volume home care and should be considered by operations of any size if they can afford the entry cost.

Pros: Navigation This is one of their strongest selling points and cannot be understated. The learning curve of Procura is high but the accessibility and navigation for basic functions are immediately accessible and user focused. Static display panes vs pop-ups allow the user to develop muscle memory reactions and remove hover delay common in a cloud application. A consistent right click navigation and adjustment menu allows speedy access to related data across most working spaces. Excessive windows and poor window organization tools are a relatively small penalty although administrators will also have a high learning curve figuring out where dozens of separate maintenance settings are kept and how they relate to other modules. Customization Less important for smaller operations but crucial for government and larger employers; Procura shines in its ability to meet a wide variety of operating and reporting needs. Accessibility and report design could use significant attention but what you want is probably possible although you may have to pay to get it just the way you'd like. Cloud and Desktop accessible Cloud based is fine for smaller operations but for volume home care you need the speed and responsiveness of a desktop application. Most newer home care programs are cloud-based and would not be suitable for larger operations.

Cons: Cost and cost With a 20k+ startup cost, Procura is out of reach for most start-ups and smaller agencies. The monthly subscription and EVV costs are competitive so it's unfortunate that the barrier to entry makes it so inaccessible. Many comparable competitors have much lower startup fees; with newer systems often charging nothing. In small part, this cost is a reflection of the knowledge and time it takes someone from Procura to customize a new installation because the system is both robust and inaccessible. The second cost is the monthly fee per device for the mobile portal and point of care applications. The cost per month per caregiver has to be recouped from use and many employers faced with ever tighter margins will not pay for the monthly cost for part-time employees under a certain number of hours per week. Employers who choose this course of cost control are creating two communication channels with high hidden costs from miscommunication and change management that result as well as the potential culture impact between have's and have not's. It would be preferable if Procura would find a costing option that did not create a disincentive to consistent communication. Scheduling perspective Procura's scheduling perspective was undoubtedly very astute in many respects at one time. The search filters are individually toggled, accessible during decision making and are relatively robust. However, there are no effective tools for broad resource management and the tools for managing geography are meager which leaves the most challenging aspects of coordination with little support. Many client/caregiver needs you would wish to filter do not exist and the filter/requirements system suffers from maintenance and usability challenges. The lack of development in scheduling perspective and tools are a reflection of an industry problem that is not limited to Procura. There is little critical scheduling perspective industry-wide and unfortunately, most competitors are markedly worse. Reporting The reporting options in Procura are extensive, confounding and inaccessible. For broad operational info at the department level, there is probably a solution available. Many reports have dozens of checkboxes and multiple date ranges, quite a few of which conflict without providing user notification or removing options. Even if you do not select conflicting report options it may take some time and finessing to get the reports to provide the right information. Making use of the template function to save recurring reports and limiting users global report creation rights will save a lot of time and headaches. Custom reports can be created but require coding knowledge or at a cost from Procura. The lack of operational reports to assist with daily scheduling context is very disappointing and a crucial gap when trying to manage performance or communicate with scheduling from a place of mutual understanding.

Recommendations to other buyers: The scheduling module is not a reflection of the scheduling process. The technical scheduling process is focused on greatest constraint logic and employee resource management which are largely absent in the industry. This is true for every system I've seen. If you can find a home care operator or consultant with a strong scheduling background who can explain the scheduling process it will be the best investment you can make. There's a large appetite for change but Procura is as good as it gets right now.

Staffing Coordinator

Mar 28, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From what I have experience with Procura it is a very easy to learn and it helps you to give an applicable performance.

Procura Implementation and Use

Jan 12, 2014
5/5
Overall
3.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the POC support we have with Lorraine. She has been so helpful and instrumental in our success! Also, the JIRA ticket support is excellent! The POC feature is great in that we can customize it to meet our needs.

Cons: The flow of reports is difficult. You can't seem to get just what you need without running a few reports and cross-referencing them.

Recommendations to other buyers: Look for a program that is customizable to your organization's forms and uses.

Procura Sofware Review

Nov 14, 2013
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is robust and can be developed to meet almost any need. It does everything from intake to discharge and integrates with most payroll and AR systems. Other systems stop at invoicing, but Procura manages AR as well. Procura does scheduling, payroll, and electronic billing very, very well. I have looked at a ton of different programs and Procura is by far the best. They have a great customer support team, and their development team is top notch.

Cons: Development to meet your specific business needs can be expensive. We are in several sates; as states change their requirements, we have to pay for additional development, which can be expensive.

Recommendations to other buyers: Make sure that you clearly explain your needs. Their team will help you figure out the best way to meet your needs.