VMware

VMware Service Manager


4.5 / 5
3 reviews

Who Uses This Software?

Cloud-based IT service management solution that helps small to large size firms manage and track IT services, perform non-disruptive testing and more with a centralized recovery service.


Average Ratings

3 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact VMware for pricing details.
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • VMware
  • www.vmware.com

About VMware Service Manager

ITSM tool which provides integrated operations management, service catalog and more through non-disruptive testing.


VMware Service Manager Features

  • Asset Tracking
  • Availability Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Incident Management
  • Problem Management
  • Project Management
  • Release & Deployment Management
  • Self Service Portal

VMware Service Manager Reviews Recently Reviewed!


good tool for IT service management

Mar 08, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: This tool provides a good workflow tool to establish service catalog and service process in a data center/cloud environment for physical and virtual machines. One can get started quickly with is tool and needless to say it works well in a VMware environment. It provides visibility into the entire Vmware environment as well.

Cons: I wish this came with a way to track the various licenses being used in the data center as this would have made the solution more comprehensive and made audit of licenses possible as well. We now have another tool to track software licenses.

Overall: Good tool for service management and visibility into VMware environment.

Capterra loader

VMware rules

Aug 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: this amazing software can give you the absolute control in you network it provide a really good set of tools for monitoring network and server using virtual machines

Cons: i just dont quit any funtion of this software its just perfect for me.

Overall: its a really good software to manage resources network and hardware, it shows you even the processor and ram comsumtion in real time and you can adjust them in real time.

Capterra loader

For any business size

Jan 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Pros:

- The software can be deployed for any business size.

- "Service catalog and workflow engine" of VMware Service Manager standardizes the provisioning and tracking processes.

- Can be used out of the box for a multiple types of businesses. This is important for me as a Consultant.

- Most companies are using other software, third party software besides VMWare and they need to be connected. VMware Server Manager has connectors for them.

Cons: A little limited because you need another software to audit and tack software licenses. However, price is very attractive.

Overall: Is not the first thing in the mind of my customers, however, it's a good product. Developed by VMware.