--- title: "Automation Anywhere Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Automation Anywhere the right Robotic Process Automation solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/124575/Web-Data-Extraction/reviews/" page_type: "reviews" language: "en" --- Automation Anywhere 4.4 (195) [View alternatives](https://www.capterra.com/p/124575/Web-Data-Extraction/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 15th, 2026 # Reviews of Automation Anywhere Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews Devanandan S DeveloperComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “The DA(Document Automation) is powerfull which helps in retrieving the values from the documnets.“ July 5, 2026 Devanandan S DeveloperComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Also there are minor bugs within the platoform.“ July 5, 2026 MS Moe Min S Automotive Service EngineerAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Automation Anywhere can streamline the integration of data from various sources, giving engineers real-time access to data from sensors, IoT devices.“ October 29, 2024 NN Nour N Tech and Security ConsultantHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The price is high for small companies, and depending on the sector, it may be difficult for them to take advantage of the investment.“ May 27, 2025 Devanandan S DeveloperComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “Also the customer support is excellent and they usually responds to queries within minutes or few hrs depending on the severity.“ July 5, 2026 Mark M Global RPA & Automations ManagerConsumer Goods, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “When Automation Anywhere (AA) has done large upgrades over the years it's often times been incredibly painful as we migrate from one version to the next. “ January 3, 2023 Devanandan S DeveloperComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “The new AI features area also useful for handling business processes.“ July 5, 2026 Salah R Chief Innovation OfficerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Control room integration problems with bot agents are a rare occurrence in Automation Anywhere 360.“ November 11, 2022 ## Showing most helpful reviews Showing 1-25 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark M. Global RPA & Automations Manager Consumer Goods Used the software for: 2+ years ### "Automation Anywhere is the Ultimate Facilitator" January 3, 2023 4.0 We LOVE IT. Couldn't imagine using one of the other big automation toolsets out there given our experience. It's allowed a bunch of accountants to automate anything and everything. Pros Automation Anywhere (AA) is the perfect facilitator. It starts tasks and guides them through the entire process from one step to the next. We've learned over the years that we don't need AA to do everything (even though it mostly can!). It's much better as a facilitator that can move processes between steps. As a result we use it in conjunction with VBA, Java and Python code.In addition, AA is well priced and allows us to keep costs as a minimum. Finally, AA is meant for anyone to use. I'm a tax accountant by trade and we were able to pick the software up easily enough with no formal programming training. We do work with AA across all aspects of our global enterprise. It has really become a partner to our back office personnel. Cons When Automation Anywhere (AA) has done large upgrades over the years it's often times been incredibly painful as we migrate from one version to the next. This has led to down time and rather frustrating stretches of time as we work through the issues and try to get bots working again. Additionally, in our history, it seems that AA often times rushes product and ideas to market without fully testing them, preferring, rather, for it's customers to be the beta testers in real time. This has led to times where we thought functionality was going to be available, but it wasn't working correctly at time of release. Again, frustrating, but by no means a deal breaker. Alternatives considered [SS&C Blue Prism](https://www.capterra.com/p/189183/Intelligent-Digital-Workforce-Platform/) Reason for choosing Automation Anywhere Automation Anywhere was designed and marketed with people such as my team in mind: non-programmers. It has a very direct and simple approach to automation that allows for more complexities as you learn it. In addition, AA has had a low cost barrier to entry which was a huge selling point for us, as well, as we got our feet wet and learned to utilize it. Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: 2+ years ### "Best Automation Tool in the Market" June 26, 2022 4.0 Overall Experience is very good, IT helped us to the organization by saving efforts by automation of Automation of various daily operations which are performing manually earlier. Developers are enjoying working on this tool and exploring more in order to add value to business. Pros 1\. Training to the Automation anywhere is not at all required as the user interface is very user friendly. 2. Security in the automation anywhere is very strict 3. Unified system which enables the automation of the business processed 4. Object cloning feature is very awesome 5. Very reliable too. 6. Data is processed hassle free. Cons 1\. Deployment cost is more as compared to other tools. 2. Training is required to generate the resources. 3. I didn't face any issue with this tool. Reason for choosing Automation Anywhere The main factors are Training, Installation and security which we find important and missing or lacking in other projects. Switched from [UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/) 1.Automation anywhere having inbuilt AI which helps to analyze the unstructured data as same is missing in Ui Path. 2. Installation is very simple as compared to UiPath. 3. Automation Anywhere provides more security as compared to UiPath. 4. Training to the user is not required as very user friendly UI 5. Very less maintenance Review Source VR Verified Reviewer Developer Computer Software Used the software for: 2+ years ### "Reliable tool for Automation" July 5, 2026 5.0 Overall experience with AA has been positive. I have used it around 2yrs for builidng and support automation solutions for different business processes. It is easy to create bots , automate repitive task and imporve the process effiiciency. The platform offers many userful features , including document processing i.e DA , Agentic AI for agent creations.Although, there are few challenges with platform , it is reliable and powerful RPA plaform. I would recommend AA to organizations that want to reduce manual work and improve productivity. Pros A360 is easy to learn and helps automate repetitive tasks, which saves lot of time nd effort. It had a simple ineterface and building bots is straight forward with drag and drop actions. Supprots many applications and integrates well with different systems. The DA(Document Automation) is powerfull which helps in retrieving the values from the documnets. The new AI features area also useful for handling business processes. Overall it is used to imporve productivity and reduce manual work. Its a value for money product. Also the customer support is excellent and they usually responds to queries within minutes or few hrs depending on the severity. Cons Sometimes the platform can be slow when working with large automation projects. Debugging complex workflows can take time. Sometimes the DA\[Document extraction\] ocr's cannot extract the documnets like if its gets tilted. Also there are minor bugs within the platoform. Review Source Faisal R. RPA Developer Information Technology and Services Used the software for: 6-12 months ### "Point to be considered before going for Automation Anywhere" September 7, 2023 3.0 Pros The UI is so simple to use and most of the tools available to perform operations .OCR works well.IQ is good option to work on paper data. Cons Few features are missing in comparison of other Automation tools. Switched from [UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/) The simpler UI Review Source AT Albert T. IT Specialist Information Technology and Services Used the software for: 6-12 months ### "Automation Anywhere get Automated (Work made easy)" January 3, 2022 5.0 Automation anywhere is modernized technology and everything that is necessary to process any repetitive tasks mainly the finance and sales-related receipts and quotations. It has mobile application that allows you to carry your work around and get InTouch with your client easy. Pros Automation Anywhere integrates with Python of you can update bots to Smart bots Automation Anywhere offers bot development with the use of pre existing commands. Automation Anywhere offer good support mostly turn around time is within 24-48 hours. Cons Automation Anywhere latest version AA 360 has proven not to be stable. with more frequenting updates. Errors in the control room integration with bot agents. Alternatives considered [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reason for choosing Automation Anywhere Mainly the pricing factor but also the implementation which is easy. Review Source AG Abhishek G. Manager - Digital Strategy Oil & Energy Used the software for: 2+ years ### "Automation Anywhere is a robust product with best in class Cognitive Tools & Process Discovery." April 17, 2021 5.0 My experience is overall very good - being a Functional person I was still able to have the grasp of the tool and got myself certified in Advance RPA Certification. Product is robust and generate quick ROI. AARI is the new armor added in the arsenal which makes it more robust. Pros Best thing about Automation Anywhere is the ease with which basic Bots can be created and also the functionality it provides for creating custom scripting in complex Use Cases. Cognitive bots like IQ Bots are also robust. Training new workforce is easy and solution can be generated with lesser Turn Around time. Cons Tool is costly compared to the other RPA tools available in the market but the great part is the features it provides which are making it a market leader. So yes its expensive but its worth the investment if you are looking from a strategic perspective. Alternatives considered [SS&C Blue Prism](https://www.capterra.com/p/189183/Intelligent-Digital-Workforce-Platform/) Reason for choosing Automation Anywhere Tool is more robust as compared to the other tools present in the market, Cognitive functionality is much better than the other tools available in the market. Also Cloud based approach in A2019 is best in class and make it much more scalable compared to On premise version. Review Source Yasser A. Chief Executive Officer Marketing and Advertising Used the software for: 6-12 months ### "Eliminate Human Errors with AA RPA" April 17, 2022 4.0 The Automation Anywhere RPA tool is used by distributors and clients. As a digital marketing agency, Automation Anywhere bots can help you automate all basic activities, reduce the agency's operational-based manual and heavy day-to-day tasks, and easily monitor your bot's activity and appearance. Pros I like the simplicity and ease of use, and how to avoid repetitive tasks using AA's RPA. Easily send reports, offers, and invoices to your customers. By running Automation Anywhere's RPA process 24/7, we've eliminated human error and eliminated all risks. Cons The interface is somehow a bit complicated and you need to learn and know all its features to master it. However, over time it becomes easier to learn and the overall experience is fine. Alternatives considered [Progress MOVEit](https://www.capterra.com/p/119930/MOVEit/) Reason for choosing Automation Anywhere Automation Anywhere interface is much more user-friendly and stuffed with features and complex workflows that get my job done. Review Source KB Kiran B. Software Engineer Information Technology and Services Used the software for: Less than 6 months ### "The Most Instictive RPA Tool" July 17, 2019 4.0 We have automated manual L2C orders in OSS domain in Telecom. The Orders can be placed with just a single click. This has reduced significant amount of time in placing the orders for customer. Pros The ease of use of tool Automation Anywhere is great. Anyone with Basic coding knowledge can learn the tool and start automating. The Recorder In Automation Anywhere is a great feature which makes the process mapping faster. Cons AA tool is more of script based as compared to Visual Process Designers.It is challenging to develop the task in Script based tool as compared with Visual Process Designer Tools. Alternatives considered [UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/) Reason for choosing Automation Anywhere Automation Anywhere is a AI Augumented RPA tool,RPA,AI,Analytics platform is a complete solution to automate any task. Automation Anywhere has a great customer support. Review Source CS Chirag S. Team Lead Information Services Used the software for: Less than 6 months ### "Leading tool in RPA market" July 22, 2019 4.0 overall experience was good. Pros It provide flexibility of RPA for complex processes. Cons it should provide free evaluation period so it easy to attract new customer and small process. Reason for choosing Automation Anywhere it was good tool for complex process. Switched from [UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/) Uipath Provide free trial period and also extend it. so it cost effective for new client and small processes. Review Source NN Nour N. Tech and Security Consultant Hospital & Health Care Used the software for: 2+ years ### "Automation is the key to discovering vulnerabilities" May 27, 2025 5.0 We used bots to automate security reviews, validate access permissions within the clinic, simulate information theft attacks, etc. This has helped us detect vulnerabilities and patterns of activity that may be suspicious. The bots take care of these simple, repetitive tasks, and the staff only has to look at the statistics and results. Pros Automation Anywhere is the software I consider secure and inviolable. It uses AES-256 encryption for data at rest and the essential SSL/TLS for communications. We handle sensitive information in the clinic, so we have to shield all patient data and medical records. Role-based access control is essential for me to work with my team and for each person to work at the security level that corresponds to them. This way, we avoid information leaks or security breaches. Bots sometimes fail, but they are indeed reliable allies that automate some tasks we have to do. Cons The price is high for small companies, and depending on the sector, it may be difficult for them to take advantage of the investment. The implementation was more complex than I thought, but it was worth it. Setting up the environments and training my team took me several weeks. Review Source VR Verified Reviewer Account Management Specialist Information Technology and Services Used the software for: 1-2 years ### "Market Leader RPA" January 13, 2025 4.0 Overall experience is very good and it is adaptable to most of all the softwares. Pros It is very user friendly and with very less coding required to make a bot. Most of the things are done just by doing drag and drop and IQ bot for process mapping is a game changer. Cons It is a very vast software and it needs time to master it, but as soon we get the practical approach we can learn it. Review Source VR Verified Reviewer Teacher Education Management Used the software for: 1-2 years ### "Making Easier" August 9, 2023 4.0 It's like having an extra pair of hands to assist us, especially during busy periods. The time and effort it has saved us have allowed us to focus on more important aspects of our work – like engaging with our students and crafting meaningful lesson plans. I've seen my fellow teachers and staff members breathe a sigh of relief as they watch tasks that used to eat up hours being completed automatically. Pros Automation Anywhere has been a real game-changer in simplifying our daily tasks. One thing I loved was how it took the repetitive, time-consuming chores off our hands. It's like having a helping hand that never gets tired! The drag-and-drop interface made it surprisingly easy to create automation workflows, even for someone like me who's not a tech whiz. Plus, the ability to automate tasks across various software and applications saved us heaps of time. Cons While Automation Anywhere has been a great addition to our toolkit, it's not without its quirks. One thing that gave me a bit of trouble was the learning curve. Understanding all the features and options took some effort. Also, there were times when the automation workflows needed a bit of tweaking to work seamlessly with certain software. And, of course, there's the inevitable fear of something going wrong with automation – a glitch or hiccup that needs troubleshooting. Review Source YM Yogesh M. Tech Specialist Information Technology and Services Used the software for: 2+ years ### "Automation with ease" March 6, 2019 5.0 Its great experience to work on AA RPA tool. From last 2 years I am working on AA and found it very flexible, userfriendly, easy and equipped with strong commands to automate any type of business process. IQ-Bot store is another advantage where we can find lot of reusable codes for free and can share same with others. Pros AA internally handles all complex operations and provide user a interactive, user friendly GUI, easily debuggable platform to ease automation process. biggest example of easiness is the way it handles citrix automation. AA Cognitive tool IQBot process unstructured/semi-structured documents very efficiently, its like a milestone in the cutting edge of AI/ML based tools available in market. IQBot completes most of the process automatically using unsupervised learning and user has just need to validate it and make modifications if required. Day by day AA is making remarkable updates in its RPA tool. The customer service is really very quick and responsive, we need to just log a ticket on their portal and executive is assigned to get it solve on priority. Cons I think licensing cost is the only thing that AA has to look on as it is the reason customer move on to other RPA tools for cost effectiveness. Review Source SK Shubham K. Officer Banking Used the software for: 1-2 years ### "Code Free Logic and Fast Development" May 29, 2023 5.0 Overall Good Product and Service Pros 1) The tool is very simple and easy to work with.2) We mainly used it for Robotics Process Automation Development, where we w=used to automate day to day banking processes3) Very easy to automate websites as well as excel files.4) Seamless integration with VS scripts as well Cons 1) AI-ML functionally could be more improved2) In the earlier versions, the VCS was painful. Not sure about now. Review Source KJ Kondal J. System Engineer Computer Software Used the software for: 6-12 months ### "Excellent Automation Tool - AA" April 19, 2023 4.0 A good tool for an automation process and the output will be good as expected. Pros Automation Anywhere offers an effective way of automating web applications and plays a vital role in automating Windows applications such as PDF, Excel, and mail. It is easy to use and in understanding its behavior. Cons In Automation Anywhere it little difficult to automate inside VDI machines.It would be better if the debugging mechanism increased. Review Source VR Verified Reviewer Associate Computer Software Used the software for: 6-12 months ### "Best RPA Tool" March 19, 2019 5.0 I have automated processes like Payroll, Account Payable, Cost Sheet Creation etc. which in turn gave the companies a reduction in cost and a lot of time saving to the company. Employees who were doing the repetitive mundane tasks could take that bot out of themselves and could engage in more value added tasks to the company Pros Best thing I like about the software is that it has number of instructions more than 500 which can cater the requirements of number of business processes. You should not know programming to start work with this. This has a credential vault to store the credentials used in the business process which are then saved as encrypted credentials. Cons If there is a sudden shutdown or when we restart the PC, have to manually start services through the Task Manager Review Source VR Verified Reviewer Executive Information Technology and Services Used the software for: 1-2 years ### "One step towards Automation" April 23, 2019 4.0 Pros Easy to use features even non technical person can use most of the commands easily So much commands like Object Cloning, Web Recorder and Smart Recorder using which we can automate any of the application Excel Automation provides so much excel commands which makes easy to automate excel functions Cons Multiple variables can't be copied from one task to another Metabots are useful only in certain cases like SAP or Web Automation Review Source NT Nihilkumar T. Assistant Manager Information Technology and Services Used the software for: 1-2 years ### "Automation Anywhere Review" March 5, 2023 4.0 Pros The important face of Automation Anywhere is that, it offers a user-friendly interface that allows non-technical users for development and its drag-and-drop interface allows users to create automation workflows easily and quickly. Also it is a highly scalable tool that can handle automation needs for businesses of all sizes, from small businesses to large enterprises. The reporting and analytics capabilities to track the performance of bots and identify opportunities for improvement. Cons The very limited command, and datatypes, because of which additional logics to be built. Review Source VR Verified Reviewer Application Development Senior Analyst Computer Software Used the software for: 2+ years ### "Automate various programs with ease" March 6, 2019 4.0 Overall, I'm satisfied with Automation Anywhere as we can develop and deploy robots efficiently. Pros This tool enables users to automate various programs with ease. Aside from that, robots can be maintained easily specially that it now launched a mobile app for portability. The user interface design is straightforward which enables users to learn the tool quickly. Cons This tool has insufficient information in help section. Other useful built-in functionalities are not visible in the list of commands therefore not known by several developers. Modification of task properties are not available in control room. Review Source mM manjula M. trainer Information Technology and Services Used the software for: 2+ years ### "Digital transformation" November 17, 2022 5.0 Pros It had alot capability to automate end to end process Cons There is alot of challenge in bot agent installation Reason for choosing Automation Anywhere no Review Source Anand V. Consultant Computer Software Used the software for: 2+ years ### "Enteprise Analytics RPA Platform" July 27, 2019 5.0 Pros Use cases with every industry. Pricing is flexible. Bot store. Integration with legacy systems. Training the bots is simple. Cons There is nothing about using this software. Review Source EB Eduardo B. RPA Developer Computer Software Used the software for: 1-2 years ### "Feedback AA" August 26, 2020 5.0 In general is fantastic, version A2019 is not stable at all, but I assume that in mid time this will be a great an complete tool Pros Version A2019 is improving so fast and the Quantity of commands for develop bots is so useful, also for business user is an easy tool to interact with. Cons I guess that work with Oracle Platforms use to be difficult because sometimes windows are not detected at all. Should be improved the execution time, because when bots works with a lot of data, excel for example, use to delay a lot of time in finish the execution, comparing for example with the time of execution of a Macro. Reason for choosing Automation Anywhere Because the capability and Maturity of the tool, also the Training is awesome, Review Source AK Akshath K. Software Enginner Information Technology and Services Used the software for: 2+ years ### "Automation Anywhere - Review" February 18, 2021 4.0 I would happily suggest AA to anyone who is in search of a good RPA tool. Easy to use, reasonable price, high security for data and credentials, etc. Pros AA is one of the best RPA tools that I have ever used. It's very user-friendly and even if a person is from a non-technical background, still they can manage to automate some of their basic mundane processes. Cons When it comes to Citrix automation, AA doesn't provide enough support or there are very few features or commands available to automate Citrix or mainframe applications. Review Source DG Dinesh G. Module Lead Information Technology and Services Used the software for: 1-2 years ### "Automation Anywhere is the Best RPA Tool in the Industry " March 19, 2019 5.0 Its a best Platform to automate the Business process for the customers and also within the Organisation to get best ROI. Pros Its a Developer Friendly RPA Tool. The Most Secured and Reliable Tool to work with for different types of business Process. Building the Bots and maintaining it using Automation Anywhere is very easy and secured. The features such as Work Queue, IQ Bots,Meta Bots are Very Impressive. Cons They should have implemented the small feature where Developers can see the code history of all the previous modification or check in's done for the respective Bots/Tasks in the My Tasks window. Review Source VR Verified Reviewer Automation Test Specialist Information Technology and Services Used the software for: 6-12 months ### "It was a fantastic experience working with fast , stable and wider scope tool ." March 5, 2020 5.0 Pros Automation anywhere's capability to interact with multiple platforms along with its capability of cognitive and artificial intelligence make it unique and perfect solution . Also , it helps a lot in sectors like Insurance which includes various line of businesses like policy center , claim center and billing center . It also provides bots by virtue of which platforms like salesforce , microsoft applications can be automated Cons Installation process can be made much simplier . I was required to go through lots of documention for the installation . A video explaining all the steps that are part of the installation process can help a lot . Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.