# RingCentral Video Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RingCentral Video the right Video Conferencing solution for you? Explore 393 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124580/RingCentral-Meetings/reviews --- RingCentral Video 4.4 (393) [View alternatives](https://www.capterra.com/p/124580/RingCentral-Meetings/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RingCentral Video Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews Jhovanny A Receptionist- New Client LiaisonLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “I also am pleased with the meeting like options; it integrates other popular features (such as scheduling or texting) in one app.“ December 26, 2025 SV Samantha V Senior Client ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “Customer support can also be slow to respond, and pricing may feel high compared to similar tools.“ November 13, 2025 DC Darby C Account ExecutiveBanking, 501 - 1,000 employeesUsed the software for: 6-12 months. “We can also use its integration with Outlook to easily schedule meetings and follow-ups.“ November 3, 2025 Jhovanny A Receptionist- New Client LiaisonLaw Practice, 11 - 50 employeesUsed the software for: 1-2 years. “I am currently struggling with my ring app not obeying my ring tone preferences.“ December 26, 2025 SV Samantha V Senior Client ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “Overall, RingCentral Video is a good platform for everyday business meetings, especially if you’re already using other RingCentral services.“ November 13, 2025 CM Chris M Business Solutions ManagerFacilities Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “However, since the Meetings app was retired, using meeting rooms for screen sharing has become harder as you are now required to join a RingCentral meeting whereas before one could screen share direct without setting up a call.“ May 5, 2022 GB Glenn B Inventory managerRetail, 201 - 500 employeesUsed the software for: 1-2 years. “It allows me to go about my day knowing I can still communicate with staff and clients, even when I am not at my desk.“ May 30, 2024 NiHiL K VP, Technical SupportInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “It was very challenging the very first time I tried to join a scheduled meeting through RingCentral, it just doesn't connect either from the app or browser, had to log in from another device to get going.“ September 17, 2022 ## Showing most helpful reviews Showing 1-25 of 393 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jhovanny A. Receptionist- New Client Liaison Law Practice Used the software for: 1-2 years ### "All in one Communication app" December 26, 2025 5.0 My overall experience is great! I really do enjoy this app. It is one of those apps where it simply integrates all forms of communication into one app in a seamless and modern fashion. Pros The largest overarching feature is its communication features. The application allows for the user to call, receive calls, track calls, transfer calls, save contacts and even block contacts. In itself it is great, but it excels in multiple user environments (like firms or offices). This allows for multiple calls to be received, communicated with and monitored. I also am pleased with the meeting like options; it integrates other popular features (such as scheduling or texting) in one app. Cons My least favorite feature by far is the bugs. I am currently struggling with my ring app not obeying my ring tone preferences. I also have experienced at times the ring not notifying me of calls on my screen (which is a great feature as well). Review Source CE Charles E. Lead Consultant E-Learning Used the software for: 6-12 months ### "My RIngCentral Experience" October 20, 2024 4.0 It's a great tool that gives our team the chat option and many integration and collaborative tools, unlike other video call platforms. Pros The collaborative tools make it unique and desirous to use. Cons Their pricing style is what I don't like. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) We wanted something more robust and ease of use. Review Source SV Samantha V. Senior Client Manager Marketing and Advertising Used the software for: 6-12 months ### "Overall I like it" November 13, 2025 3.0 Overall, RingCentral Video is a good platform for everyday business meetings, especially if you’re already using other RingCentral services. It’s straightforward to deploy and works well for most teams. However, occasional performance issues and less-responsive support can be frustrating at times. With a few refinements in reliability and interface design, it could easily compete with the top video-conferencing platforms. Pros RingCentral Video is easy to use and integrates smoothly with other tools like Google Workspace and Microsoft 365. The setup process is quick, and meetings are simple to join and manage. The video and audio quality are generally reliable on a good network, and it includes helpful features such as screen sharing, recording, and analytics for administrators. It’s convenient having video, phone, and messaging in one unified platform. Cons Performance can be inconsistent—video sometimes freezes or drops when network conditions aren’t ideal. The interface isn’t as polished as competitors like Zoom or Teams, and a few advanced features feel underdeveloped. Customer support can also be slow to respond, and pricing may feel high compared to similar tools. Review Source Sera A. Realtor Real Estate Used the software for: 2+ years ### "Daily use app for calls and videocalls" February 12, 2026 5.0 I use the app on a daily basis and belive its an amazingly helpfull tool. The video conference calls are clear, costumer service is excellent, and everything is secure. Pros The product is exceptional, works well anywhere and always great reception. Clear messaging, audio and image. Value for the money is amazing Cons The program could use some configuration updating, for example on imaging and additional modern features. Review Source DC Darby C. Account Executive Banking Used the software for: 6-12 months ### "Great for video and audio calls" November 3, 2025 5.0 Overall experience has been great. It is comprehensive in terms of features and has high video and audio quality. It is easy to use for meetings in general and helps us to drive more sales within our organization. Pros RingCentral is easy to use and provides great quality video and audio. It also has integrations with Salesforce that allow us to streamline our sales efforts. We can also use its integration with Outlook to easily schedule meetings and follow-ups. Cons The interface in the RingCentral app can be clunky at times, but when you are used to using it, it is simple and easy to navigate. No issues, just could "look" better. Review Source BB Bonnie B. Lead Systems Analyst Non-Profit Organization Management Used the software for: 2+ years ### "RingCentral Video: Unstable, Unreliable, and a Complete Disappointment" February 27, 2025 1.0 RC Video was incredibly frustrating to use. We quit immediately and moved video and chat to Teams as a result of RC's move to Video. We felt lied to through the Sales process, no one disclosing that the partnership with Zoom was coming to an end. Pros Honestly. If I'm 100% honest. Absolutely nothing. Cons We moved to RingCentral during the pandemic. When we joined, we were promised the ability to use RingCentral Meetings, a white label zoom. This is one of the main reasons we moved to RingCentral, was the stability and reliability of Zoom, while also having the contact center. RC Video is the most unstable platform I've ever used. It never got better. Low quality audio, low quality video. Constantly dropping. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Reason for choosing RingCentral Video We wanted in all in one solution. Phone, texting, faxing, chatting, and video. Switched from [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) The whole org was not yet on Zoom, but many of our users were and we were looking for an all in one platform. We promised RingCentral Meetings, the white label Zoom product, and were lied to about its longevity. We were stuck with RC Video instead and thoroughly regretted our choice. Review Source JK Jitae K. Sr.Devops Computer Software Used the software for: 2+ years ### "Reliable choice for seamless meetings" October 3, 2025 4.0 Using RingCentral has been quite good overall. They delivers high quality video and audio, which makes our meetings smooth and effective. Setting up/joining meetings is straightforward as well as it has good integration with other tool. Pros They do have a quite good of robust features we need to set up meetings with the video quality. Also, the platform integrates smoothly with other tools we use. Cons I do not have any dislike of RingCentral Video. Just sometime little bit of glitch or connectivity issues on meetings but it happened very rarely. It could be issue from my side though. Review Source CN Carli N. Scheduler Wholesale Used the software for: 6-12 months ### "Helpful and reliable " November 22, 2025 5.0 My overall experience with RingCentral is positive and well received. I would recommend to other companies needing communication services. Pros What I like most about ring central is it rarely ever runs into technology issues. C Video conferencing as well as meetings are very easy. Customer service is also quick with response. Cons I cannot think of anything at this time that I dislike about RingCentral. It helped our company connect and communicate. Review Source SC Shailyn C. Insurance Advisor Insurance Used the software for: 6-12 months ### "Super Convenient " January 23, 2025 5.0 It's very easy to use and navigate, all employees can reach out to each other using this via chat or video. Pros Very helpful for larger companies. Everyone can connect with video or chat! Cons Occasionally have issues with hearing each other but I believe that has more to do with the internet connection. Review Source Himaanshu L. Team Lead- Customer Success Computer Software Used the software for: Less than 6 months ### "Excellent tools for scheduling unlimited meetings." December 28, 2024 5.0 Overall, it's a good experience using it for video meetings Pros It is an excellent video meeting tools and it also provides ai features which further enhances the experience. Cons It is slightly complex initially, there must be easier guidelines. Review Source ED Ethan D. COO Events Services Used the software for: 1-2 years ### "Excellent Video Chat Tool" February 19, 2025 4.0 Excellent! I would definitely recommend using the product and would suggest that they add new features to update it further Pros Video quality was top-notch and ease of use was very good Cons Sometimes it seems that you have trouble toggling between video and messaging Review Source RH Ricky H. Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "A must platform for online meeting and conferencing" June 4, 2024 5.0 It is easy to use and can join meeting everywhere without security and privacy concerns. Pros The AI-powered features are better than other software Cons It is quite expensive when compare with other software, eg zoom. Review Source DA Debora A. Scheduler Hospital & Health Care Used the software for: 2+ years ### "I love the product" August 20, 2023 5.0 Meeting can be held at any time, any day without meeting physically. These helps the business save a little since there is no transportation costs. Pros I love the screen recording and sharing tool. I also love that our conversation is saved after the meeting. All these for future references. I get to see all my team members who are in the US while I am in Kenya. We interact, share ideas and it all seems like a face to face meeting! Cons I do not have any complains about this software, it has been a great product according to me. I LOVE IT. Review Source JJ Jeffrey J. Manager, Customer Service Construction Used the software for: 2+ years ### "Great product. Powered by Zoom" August 31, 2021 5.0 It allows our hybrid workforce to connect whether on the road, in office, or at home. I'm not sure how we functioned without this for so long! Pros We have been using Ring Central for several years. It was not until the pandemic that we really began leaning in to the video meeting capabilities though. The software is easy to learn and intuitive. As long as your network is stable, the software is too. Cons I wish there were more options to edit recorded meetings or stitch recorded calls together for training purposes. I realize the software was designed for meetings and collaboration, but we have begun using the software to create training modules. Review Source LB Leila B. Program Manager Non-Profit Organization Management Used the software for: 2+ years ### "Classic, Not Fancy, Dependable Video Conference/Webinar/Online Meeting Platform" February 28, 2023 5.0 Pros It accommodates a large number of attendees and has a less busy interface during presentations. For example, the chat box/questions features do not take up as much space as they do on other platforms. It is dependable- I've never had a connection issue with RingCentral vide. Cons It doesn't have the pizazz of its competitors, so you risk looking outdated if you invite people to a RingCentral conference. Also, since it's not frequently used across a wide range of platforms, invitees may have to download the app/software to use it the first time. I have also had it not load when I've needed it, and had to uninstall and reinstall it. Review Source EJ Eric J. Welder E-Learning Used the software for: 6-12 months ### "Training and education wonder" September 20, 2022 4.0 I work with some fine tools in my line of work and this is a great tool for success and growth Pros Just being able to get the full depth of learning as in class while being able to be at a convenient remote location is amazing Cons It's a litte bit of a work around for larger groups like my class group of 30 we have to be separated into groups of 10 then added to a bigger conference Review Source Michael M. Help Desk Manager Information Technology and Services Used the software for: 1-2 years ### "File sharing, video conferencing, task assignment and group messaging; all for free with RingCentral." November 1, 2017 5.0 Pros Everyone in our office uses Glip because it's bundled with RingCentral and that's our unified communications solution. File sharing, starting calls or video meetings, creating and assigning tasks, groups of as many or few team members as you need - I don't know if there's anything groundbreaking here, but it is all included in one app, it IS all essential, and if you're a RingCentral customer it's 100% free. Cons My preference would be for synchronization between Glip's calendar and Google's to be a two way street. But although you can upload your Google calendar to Glip, the extra functionality within Glip prohibits updates there from syncing back to Google. Review Source Aspen B. Account Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to hold meetings with anyone anywhere!" October 22, 2019 5.0 Great experience! I use it for work all the time and school! Pros That each person in the office has their own meeting line, so you don't have to make sure that someone else has a meeting scheduled at that time. Cons I have a hard time "scheduling" a meeting for future. Typically I just have to schedule it in my calendar, then send an invitation with the dial/join information to those who need to attend. Wish I could schedule straight from ring central! Review Source MK Maciej K. Designer Design Used the software for: 1-2 years ### "Reliable, but a bit dated" January 28, 2019 4.0 Pros RingCentral is pretty much the same as Zoom so you might expect similar functionality and familiar interface. I've been using it for more than a year now daily for video calls and it's been pretty reliable even for larger calls of 50+ people. Audio/video lags are quite rare and there is an option to call in using phone which solves audio issues completely when they occur. Screen sharing works well, it has support for multiple screens. There's record and chat functionality built in. Apps for mobile devices are offered and work well (I've used the iOS version.) Lately they've added support for Linux, so all desktop operating systems are covered. Cons The design feels a bit dated and it the app might be a bit intimidating for users coming from simple video call solutions like Google Hangouts, Skype, or FaceTime. It requires a bit of getting used to, but nothing more that is not present in other enterprise-grade conferencing software. Review Source jason E. sales executive Computer Software Used the software for: 1-2 years ### "Ring Central Video-2021 reviews" July 9, 2021 5.0 Excepting the cons mentioned above, this app is quality for business video conferencing, affordable, easy to use and I really enjoy using it. Pros \-Available both for mobile and web users. More flexibility to joining meetings and chats -Interface is easy to walk through with well-designed features -quality for business meetings-We use this app on weekly basis for team meetings. - Provides quality customer supports -Constant updates with new features being added. -It offers a high degree of administrator control- enhances business security -pricing plans are worth its performance quality. -closed caption feature available-with the possibility for a live host to transcribe live team discussions. Cons \-Glip's email notifications sometimes are very retardative which can be an impediment factor to deal closings or live chats. -regular ads popping up once in a blue moon on the mobile app version which can sometimes be very irksome. Review Source VR Verified Reviewer Operations Coordinator Real Estate Used the software for: 1-2 years ### "About the same as Zoom" October 19, 2021 4.0 Overall, RingCentral does what you need it to with video conferencing and screen-sharing. Most of the problems we ran into were due to human error or Internet connection issues. Pros RingCentral worked as well as any other video conferencing tools I've used. It's about as intuitive as Zoom. Cons I didn't like that I had to download yet another app on top of Zoom and the login process could be a pain. Review Source VR Verified Reviewer IT Director Information Technology and Services Used the software for: 2+ years ### "Glip works to foster collaboration" August 27, 2018 5.0 Pros Its easy to use and the layout are intuitive. This helps users feel comfortable with the interface making it more likely to be used. There is sufficient functionality to make it very useful without being overwhelming. Cons I wish it had better administrator controls over groups/teams and a high level view of how content is being created in the organization. Review Source VR Verified Reviewer Frontend Developer Marketing and Advertising Used the software for: 1-2 years ### "It works, but I miss a lot of messages" September 19, 2018 3.0 Pros It has a nice clean design, and it allows us to create teams and private chat groups. Cons The notifications need work - for some reason, I don't always get notified of incoming messages...often I don't realize I've gotten a message in the desktop app until I look at my phone and see a notification there. Review Source Response from RingCentral September 24, 2018 Hi, Thank you for supporting Glip. We appreciate your feedback and would like the opportunity to help you troubleshoot. Please contact our Support Team so we can investigate why you're not receiving notifications: https://success.ringcentral.com/RCContactSupp VR Verified Reviewer UI Manager Internet Used the software for: 2+ years ### "Overrated and outdated" June 21, 2018 1.0 Pros There isn't much to like about this software except that it allows people to meet by phone and by computer at the same time Cons Requires special meeting IDs and phone numbers that are just overly complicated. Browser extensions and desktop software fails to work properly. Use GoToMeeting or Hangouts instead, as you can setup a meeting in one-click. Review Source VR Verified Reviewer VP, Technical Support Information Technology and Services Used the software for: 6-12 months ### "Not bad, works most of the time" September 17, 2022 4.0 Works well when it works, but performs very poorly when it doesn't. Our company decided to drop Ringcentral and move completely to Teams Pros RingCentral is easy to use audio/video conferencing meeting solution with a simple and straightforward user interface. In my experience, it usually provides good connectivity and audio/video quality. Meetings can be scheduled on the fly with integration to office and calendar apps Cons It was very challenging the very first time I tried to join a scheduled meeting through RingCentral, it just doesn't connect either from the app or browser, had to log in from another device to get going. Looks and feel are somewhat similar to Zoom but a lot less reliable in comparison Review Source Similar Products Featured ## Related categories [Web Conferencing](https://www.capterra.com/web-conferencing-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/)[Audio Conferencing](https://www.capterra.com/audio-conferencing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.