DYMO Endicia

Endicia


4.5 / 5
39 reviews

Who Uses This Software?

Warehouses, fulfillment houses, online retailers and eBay/Amazon sellers.


Average Ratings

39 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • DYMO Endicia
  • www.endicia.com
  • Founded 1982
  • United States

About Endicia

Endicias postage and shipping solutions save time and provide access to the best possible U.S. Postal Service rates. We know that shipping can be complex and our goal is to simplify your shipping operations so you can focus on doing what you do best.


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Endicia Features

  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Quotes / Estimates
  • Shipment Tracking
  • Warehouse Management

Endicia Reviews Recently Reviewed!


Endicia is Something I Rely on...

Mar 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This Software is Very Customizable, Useful, Accurate, and Reliable. We use this software 60 hours a week and over the weekends schedule updates to avoid impacting our shipping department. From the pre-installed images for Valentine's day and Christmas to custom thank you notes to our customers, we have created hundreds of custom labels. Endicia is compatible with UPS Worldship and we can pick specific labels to use across the spectrum. We absolutely love how we can manage purchases when we have a mistake and refund a double created label without calling customer support! Our account can easily have funds deposited to avoid stopping the shipping process due to limited funds. One-time fees help us keep track of payments much easier than vendors who charge other fees as they show up at later times. Compatible with many different types of printers for quick adaptability to new setups.

Cons: Due to the custom settings everywhere in this program, it can take a good while to adjust yourself and get familiar with the complexity of the visual editor and structure of the purchase history.

Overall: We ship approximately 120 orders a day through this reliable program. If we were given a choice between this program and others, we would stay with them! We have not had any complaints other than user error, the functionality is there even if it takes a second to find where it is. :)

Capterra loader

Great for Home Businesses

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that Endicia is an easy way to print my postage at home, PER USE, and does not require subscriptions like some other competitors (like Stamps.com).

Their software is easy to use and very compatible with my DYMO postage printer.

Cons: I hate that when the printer jams up, it is like pulling TEETH to get a refund from Endicia. To date I've wasted about $50 in postage that was never refunded to me because copies of the misprinted postage was not deemed satisfactory by the company. So be careful when you print- because their policy is pretty much "if you mess up you are SOL."

It's also impossible to get a real human to talk to to argue with.

Overall: GREAT alternative to other postage printers, easy to use, but poor customer service.

Great Functionality, Bad Price Increases

Apr 03, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Endicia worked flawlessly for us. It consolidated most of our marketplace orders into one screen and provided competitive postage rates for us. The software was easy to use and implement.

Cons: They need more connectivity with more marketplaces. Honestly, we would still be using them today if not for their recent price increase. That price increase caused us to look around to find that their sister company gave us all of our marketplaces at less per order than Endicia did. Oddly, our new account includes an Endicia Account...

Overall: We loved the ease of use. It is a great transition for smaller sellers who are tired of paying 9 cents a label on Amazon. However, as you grow, it simply doesn't scale as well. Also, with their recent price increase the break even point just got quite a bit higher compared to purchasing your postage labels direct from Amazon.

Tough to set up but easy going after that

Nov 10, 2016
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use once set up.

Cons: When a technical issue occurs it is a little bit of a headache for me (at least) to fix it. Initial setup was the same way.

Overall: As someone who is not technically gifted, Endicia/DAZzle was not exactly user friendly to set up but now that it is up and running I hardly have trouble. When I do it usually just takes some trial and error to line up margins, sort out the printer situation, etc. It seems harder than it should be, but I guess that's how these things work. The few times I've needed technical support they've been helpful.

Recommendations to other buyers: It really makes printing postage easy. That's for sure. Works great with our other programs to integrate postage amounts into our back end order fulfillment program (4PSitelink).

I've used Endicia every day at the office for 9 years now to generate our USPS shipping labels!

Apr 21, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to use and lets you quickly cycle through different service options to find the best fit for the package you need to ship. Endless amounts of templates available for different purposes.

Cons: Modifying templates tends to be somewhat difficult and the maximum postage amount we can purchase at one time so we end up making more payments than we would like to but other than that it's been a very reliable software for a long time.

Overall: Easily create US Postal Service shipping labels for all their different services and to almost any location in the world.

I've used Endicia since it became available as an integration with my online store ventures.

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love Endicia!!! Before the software, I was using the USPS website to print my shipping labels from home. There were some options on the market but they all cost money. Endicia is a free integration into my current Ecommerce platform. It is a seamless experience, that allows me to add postage to my balance, print labels and send shipment notifications to my customers without leaving the backend of my online store. Can't really ask for much more than that.

Cons: The only con I can think of for the software is that there is a minimum postage purchase. I burn through postage so quickly that this is not an issue, but it may be for smaller online operations.

A Complicated but Good Option for Postage

Mar 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: Endicia was by far the most powerful and dynamic software we have used to generate shipping labels for our business. It was built to integrate with so many software platforms, so it was a breeze to program Endicia to generate shipping labels based on information in our CRM.

Cons: The software, while powerful, is less streamlined and a little more cumbersome than its competitors. It takes some time and use to get used to its interface, and how to most efficiently use the software.

Basic Shipping Software and Integration

Feb 12, 2019
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been using Endicia for almost a decade, it's deeply integrated into everyone for the shipping industry, supports more than Stamps.com for API and 3rd party consolidators.

Cons: They are being forced away from auto-refunds for un-used labels, a bit of annoyance, but we'll have a process to do so now.

Overall: We nearly never have to communicate with Endicia over any issues, having shipped over 1 million packages with them as the postage provider I can't think of a single issue besides a plan change or such.

Capterra loader

Saves us a ton of money

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Connecting our Shipping Easy account to Endicia has saved us a ton of money on shipping- significant money on every package we ship. We see the actual savings per package when creating the labels.

Great and speedy customer service as well.

Cons: Not a whole lot to complain about. Beyond an occasional long wait for reimbursement from cancelled labels, we are extremely happy with the Endicia service and products.

Overall: Overall, we are very happy to work with Endicia.

"Set it and forget it" Solution for USPS

Dec 08, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Integrates damn near universally with many different fulfillment softwares, economical plans and great rates through USPS Commercial Plus pricing, good uptime and autobilling

Cons: Setup and API configuration can have some teething issues, usually these are resolved quickly and support is able to help

Overall: We have been using Endicia for years and have rarely if ever had issues outside of the initial setup. It's good software and works well.

Great, Simple, Software

Jun 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Allowed us to easily import orders from QuickBooks and process USPS labels very efficiently. Shipping internationally through USPS is a breeze. Easily create return shipping labels.

Cons: The online reporting isn't as detailed as I would like but provides all the basic information you would need.

A great shipping software for small business shipping store for all carriers and most cost effective

Jul 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Very easy to install and self explanatory to use. Can be used for all major shipping carriers domestic and international. For a small shipping store it is all you will need to take care of all shipping needs for customers.

Cons: Sometimes there are glitches but customer service is easy to reach and issues can be resolved immediately so there is no long wait for the customer.

Very convenient and simple way to print postage

Apr 08, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The software makes it easy to print postage from any computer and send directly to your DYMO label printer. It automatically tracks your account balance and you can refill your account with one click.

Cons: Only integrates with USPS. If you want to ship with other carriers like UPS or FedEx, you need to use another solution.

I use Endicia every day at work to ship a high volume of packages

Nov 18, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like the batch feature. When shipping a large quantity of items in the same weight class import all of them and print them all at the same time. It saves a lot of time.

Cons: I'd like to see some updates on international shipping. Making returns easier and validating addresses would be a great improvement.

Easy to Use

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Endicia configures easily with the ECC E-commerce Connector that we use to connect our Magento Online Store to our Shipping Programs UPS Worldship and Endicia Dazzle.

Cons: It would be great is there were additional USPS postage discounts from using Endicia; however, the ease of use makes it a good product.

Easy to use and affordable.

Aug 31, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Makes shipping easier and more cost-effective. I like that you automatically qualify for the

lowest possible USPS rates with no hidden fees or surcharges.

Cons: Parcel tracking with USPS is less than stellar and the items you are shipping must be insured or there is no recourse for claims with USPS.

Endicia is a simple, user-friendly platform that takes limited training to use.

Apr 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The intuitive nature of the platform makes it easy to train employees. There are not a lot of bells and whistles, which is ideal for this type of software.

Cons: We need a separate solution for carriers other than USPS. It would be great if Endicia could manage multiple carriers.

Love printing postage!

Apr 30, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

Pros: This machine makes printing out postage very easy especially when you are dealing with a lot of customers in a short period of time

Cons: I can't count the number of times my stamps have gotten stuck in the machine. Also the minimum purchase was sometimes a pain.

Endicia

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We love being able to use this on a daily basis to ship all of our USPS orders. Great system.

Cons: Do not like when the system goes down, takes too long for them to get it back up and running.

Overall: Use this on a daily basis for large volume shipping.

Use Endicia for all our postage and mailing needs!

May 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Endicia couldn't be any easier if it tried. We print stamps and if needed print labels for larger packages, we can even send mail Certified w/a Return Receipt. No more trips to the Post Office!

Cons: You do have to toggle back and forth between regular stamp printing (anything under 3 oz) and larger more complicated packages. It would be nice if they were all on the same screen.

Good Postage Software

Jul 02, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that I can still print on rolls using my Dymo printer. It is quick and fairly easy once you get the hang of it. I also like that you can weigh each letter and get an accurate price based on that.

Cons: I don't like that you have to log into the program every single time you want to print postage. The old Dymo stamp would remember the login I formation. I also don't really enjoy that you need a serial number before you can even print on a roll. I understand that it's necessary to ensure that people are using legitimate rolls, but it's a nuisance I didn't have to deal with before.

Overall: Over all, the software serves its purpose. I didn't have to empty out my postage balance, it simply switched it over to the new software. It was easy to download and install on my computer and it started working right away. My only wish is that they sold the rolls at Staples or local stores so I don't have to wait a few days to print stamps.

Horrible customer service getting worse

Apr 17, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: ease of use of the product but when things go wrong you can't find any help in less than one hour

Cons: no real customer support when things go wrong

Overall: January was kept on hold over 30 minutes and today I had Another problem and I was asked my name , phone number , account number, street address, and a security question by the first line of defense at endicia who never can help they are there to make you wait , aggravate you and set you up for an ever longer wait with the tech team who will also ask you all the questions above even though they know that the agent you first spoke to would never put you through to the tech team without having already verified you but here we go again. After 1 hour and 10 minutes I gave up, which I suppose is the whole point of endicia ever declining support. Aggravation you get a great score, customer service??? well let's just say I now understand how even though endicia had a head start on stamps dot com they are kicking your butt big time all over the country. You got what your poor service deserves.

Easy to Use

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I've tried many other shipping programs and this is by far my favorite overall. It's easy to use and the batch feature is lifesaving when moving large quantities of product.

Cons: It was difficult to navigate at first but I got use to it quickly and have no complaints. I've used it for over a year.

Capterra loader

Makes shipping with USPS easy and convenient

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. The postage log tracks our spending and provides quick reference to shipping details. We get discounted commercial mailing rates.

Cons: Not easy to find the place to edit saved information for the Quick Label return address section.

Overall: Endicia saves our organization time and money. By creating our USPS labels in-house, we eliminate the need to the post office. We prepare our shipments then order a package pick-up on usps.com. We save money with Endicia with the commercial mailing rates.

post labels in a flash

Sep 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: i don't have to go to the post office to get my stamps

Cons: to fill up it all has to be online and you credit card information is save online

Overall: it is a good program it is fast and easy to use

Capterra loader

Saves money on shipping, easy to use!

Feb 01, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the ability to enter shipping information easily and that it verifies an address for you. It is also handy to look back through the shipping logs to see tracking numbers. It does what I need it to and in the way in which I want it to, well thought out shipping tools.

Cons: Not much to complain about, maybe having to pay a monthly fee. One minor annoyance is the prompt that the shipping is past 5 PM then to update to the next day, which you click do not show again it shows on each time you open the application again.

Great postage software!

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that I do not have to go to the post office anymore to ship a variety of items is great. The labeling aspects of the software also allow me to organize my office better.

Cons: It occasionally crashes my computer, and once in a blue moon, I have to end up reinstalling it to get it to work. However, the pros greatly outweigh the cons.

Overall: Time-saving and convenience

Endicia failed

Dec 19, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: From 2005 to November 30, 2018, Endicia was a GREAT product. In those 13 years I only had to call their tech support 1 time.

Cons: Beginning December 1, 2018 AFTER Endicia merged their platform into Stamps.com, this is now one of the worst mailing products on the market. In the past 18 days, I have had to call their tech support 9 times and I still cannot print postage. PLUS I end up knowing more about their Dazzle product than tech support. Yesterday alone I spent a total of 4 1/2 hours on the phone with them over 2 calls.

Overall: The only problem that I have is Dazzle!

Gets the job done.

Jul 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: We use this so often that it has become quite easy to use after repetition, making it easy to train new people when they start.

Cons: It can feel like there is too much going on because of all the options, especially if you have not used it before or in a long time. It could use a redesign visually I think.

Simple and easy to use for ecommerce or online retailers

Apr 20, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Endicia offers several features that I really like: USPS pickup, Endicia parcel insurance (extra insurance you can purchase), and label customization. There are other features as well, but those are shared with other postage offers from competitors.

Cons: The cost for the features included with the lowest tier offering for online sellers, Endicia Premium, is slightly more expensive than the competition. I am not sure if it is entirely worth the slightly more expensive pricing. Although there is a much cheaper tier, but it hasn't almost no features.

Capterra loader

It's what Shopify Uses

Dec 10, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: This fully integrates with Shopify and is used by shopify for all it's shipping. Fast and easy.

Cons: There have been some difficulties with getting an international package to show up at the cheaper first class rate instead of just showing up at the more expensive priority mail rate.

Made shipping easy

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use - even almost computer illiterate employees could use it

Saved money on shipping

Cons: When the account needed to be accessed by someone other than the person who set it up (he left) it was difficult to access it

Easy Postage from Home

Nov 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Comments: I have been using this software for over 10 years and it has never failed me yet. I am an online seller and this makes my shipping so much easier. I can print my postage and insure my packages right from my computer and at a lower price than is charged at the Post Office. It saves me both time and money! On the few occasions I have needed customer support it was not readily available. When you have a problem you want a solution then, not 1-3 days later. That is my only complaint.

I love Endicia!

Sep 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use Endicia for all of our label printing needs! It's super quick, easy and efficient.

Cons: Sometimes does not launch which can be a hindrance.

Easy to Use .

Jan 23, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Facilities for online sales operation. low cost for what they offer.

Cons: Using only Usps, you could have UPS Fedex and Dhl.

Great system just not super user friendly for a novice.

Nov 20, 2018
4/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I love that once connected to a easier user friendly software like shipping easy then endicia is amazing!!

Cons: I don't like having to log into endicia And use their interface because you have to know their system. And it's not easy to use.

Overall: Short. I try to stay away from endicia-luckily shipping easy changed the way to input our bank cards so that I don't have to go into endicia at all

Endicia is easy to use

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: There are many features with this software, the main feature I have used is for tracking packages. The tracking feature gives great information for deliveries.

Cons: I haven't found anything negative to say about Endicia.

Not so easy.

Aug 01, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money

Pros: It was nice not to have to stand in line at the post office for stamps. I was able to use the software easily

Cons: They do not offer the same certified printing and it took so long to finally find someone who knew what I needed. I had to cancel the account to open one up at Stamps.com who is the parent company. The refund took months to get back.

Terrible Customer Support

Oct 29, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money

Pros: Easy to use process and software for printing postage

Cons: Terrible customer service and support staff

Overall: Have been trying to cancel my account for a couple months now. Customer service is terrible, transferred and put on hold multiple times, no response from emails and you can't do anything on their website. Very disappointing, its a good service but the company behind it is terrible!