# Page 2 | Endicia Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Endicia the right Shipping solution for you? Explore 94 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124584/Endicia/reviews --- Endicia 3.6 (94) [View alternatives](https://www.capterra.com/p/124584/Endicia/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Page 2 - Reviews of Endicia ## Showing most helpful reviews Showing 26-50 of 94 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Partner Retail Used the software for: 2+ years ### "Great before the merge, like all other companies." July 5, 2023 2.0 It started as one of the best to use, now a sad company and the MAIN source of irritation almost daily. If I was using just for minor correspondence it would probably be OK, but running $10K+ per month it's a hot mess to deal with. We are actively searching a different provider. The ONLY POSITIVE IS COST, just be prepared for the headaches as they DO NOT CARE. I had 106 Amazon orders today and had to MANUALLY POST TRACKING TO OVER 40 OF THEM. Pros This was a GEM before being bought by Stamps.com. When there was a problem, it was FIXED, period. Questions were answered on the first call and you were back in business. Literally NOTHING gets fixed anymore. Cons The real issue is there are MASSIVE problems and they either don't seem to care or no longer have the knowledge to fix anything. One day out of the blue I tried to reprint a label and it came out sideways with only 1/2 of the label printed. I tried modifying settings and finally called. After I was on the phone with someone who I think was either there 1st day, or trained to be so slow the customer finally gets fed up and will hang up, but 45-50 minutes later I was told "This is a known issue, and we are working on it". That was around 11 months ago and still not fixed. If you need to reprint, you have to create a new label/tracking number, edit the new info to the shipment page (Amazon, Ebay, etc...) and then find the 'wrong' label in Endicia and cancel/refund. 3-5 minutes, but on a heavy day doing this 5-8 times really slows progress... Issue 2, they cannot seem to stay connected to Amazon (all others can, well except Stamps.com) to post tracking #'s to orders so that has to be done MANUALLY and also a time waster, again "Known Issue" and still ongoing for over 9 months. DO NOT USE THIS IF YOU ARE A VOLUME SHIPPER!! Review Source AI ADRIANO I. CFO Retail Used the software for: 2+ years ### "Simple and get the job done." June 12, 2024 4.0 It's been good so far. No complains at all. Pros It's a very simple dashboard but has all you need regarding shipping needs. Cons I think the design is outdated and it should be upgraded to a better visual. Review Source sK sandra K. owner Retail Used the software for: 2+ years ### "Worst ever" June 7, 2024 1.0 Pros easy to use when it works which is not often Cons Been using Endicia for over 10 years with few problems until the last 3 months. Won't print shipping labels, they now use an off shore tech support which is useless. I haven't been able to print a label for 4 days and they don't seem to care. Avoid at all costs!!! Review Source cW charles W. CEO Retail Used the software for: 2+ years ### "Hands down the worst software I have ever had" March 11, 2020 1.0 HORRIBLE! Pros Nothing. It has been nothing but problems Cons I have been with Endicia for more than 5 years and I have had to call tech support no less than 30-40 times with continual problems. I am on the phone as I am writing this waiting for tech support, I called a 6:03 and I was told it would "Less than one minute" before I could get a support agent. That was 40 minutes ago. I have waited many times more than an HOUR to get connected. This is beyond frustrating. I have a software that runs my business that is really good but it costs HUNDREDS of dollars to get it to work with Endicia. A few months ago Endicia integrated with Stamps.com and the problems have been worse than ever. Endicia now runs very slow and continually failure to function. It also sends out emails to my customers and instead of having my company name on it my personal name is on it and customers have no idea who the email is coming from and they delete them thinking they are spam. They have been telling me for three months that they are working on the issue. I just got off the phone with tech support after a total of about 90 minutes. There is a NEW issue that seems to be system wide and they are telling me that I have to manually print hundreds of labels (and they are printing too small and they say that is the best they can do right now) and the time it takes to fill in all of the information for each order is lengthy. My next call will be to stamps.com since they are the parent company of Endicia. I will also be looking for other solutions for my business. Reason for choosing Endicia It was the only one that was compatible with my business software at the time Review Source CW Chung W. Financial Advisor Financial Services Used the software for: 2+ years ### "An All-in-One Solution to Shipping Management " October 6, 2021 5.0 Overall, Endicia provides incredible value to my business. The convenience of making our own stamps and saving time by skipping out on UPS and Post Office lines really points to how powerful it is to do it yourself. Pros Endicia is a fantastic shipping management software. Integrating it into our business was easy and almost costless. All that is needed is a printer or label maker. Endicia's convenience is the best thing about it. No longer do we need to order stamps or stand in line to make a shipment. We just print what's needed at that moment, and pay exactly the same price for shipping. Endicia's all-in-one software means I can manage and track my shipments without having to go to other third party websites. Cons Integrating Endicia can be a little costly as you need to have a label maker and need to purchase Netstamps labels to print stamps. Sometimes there is a misprint where the stamp image is off-center or across two labels. Fortunately, the reprint process easily solves this and reprints are free of charge. Refunds for bad stamps are as easily as selecting what you want to refund in the software. Review Source CS Charles S. Owner Retail Used the software for: 2+ years ### "Not what it used to be." September 26, 2023 1.0 Endicia has gone downhill dramatically since its acquisition by Stamps.com Customer service is slow and unresponsive, and one gets the impression that they're phasing out the service. Earlier this summer I lost the ability to import eBay orders into Dazzle without the app crashing. It took them close to three weeks to reply to my email query and then, it was a generic "thanks for your feedback message." Three months later, I'm manually pasting tracking numbers into eBay directly. If I haven't switched to a new postage service yet, it's because I need to set aside some time and put my head into this. Pros InexpensiveDazzle (their proprietary desktop application) is easy to use when it works Cons Customer service is almost nonexistentFrequent bugsNo longer imports orders from eBay Reason for choosing Endicia At the time, Endicia was a reasonable priced service with a reliable app. Review Source JY Jim Y. Owner Retail Used the software for: 2+ years ### "Used to be great" September 21, 2020 2.0 I have in the past written glowing reviews of Endicia. Its people, its software, and its performance. Now, until, and unless, major improvements (actually, repairs) are made, I would only recommend this to my worst enemy. Pros It works... barely, at least it is desktop. Cons As the title says, it used to be great. Then along came Stamps.com and acquired the company. The software has absolutely tanked. More bugs than a swamp in summer. Takes forever to load (60-90 seconds vs 10 seconds before). Constantly "phones home", which bogs down processing. New address verification is about as dumb as it gets, and pops up in a new window, which causes you to constantly switch focus. I have, LITERALLY, spent over 5 hours on the phone with tech support in the past two months. Even they don't understand some of the things it is doing, and often play guessing games to get it to work. I feel for Endicia employees, really. They are still great to work with, but they are saddled with the Stamps servers, which are overloaded and frequently down, and of course the mandated (by Stamps) changes, like the address verification which used to be lightening fast and intelligent. Also Stamps uses a different insurance company than Endicia did, and it is horrific to work with if you need to file a claim. Review Source JL Jeff L. Controller Publishing Used the software for: 2+ years ### "Endicia is a great tool for your warehouse" June 17, 2021 5.0 Using Endicia as an integrated part of our shipping software has saved us time and money. The third party insurance coverage that is offered through Endicia is a savings and though we have only had 1 or 2 instances when the packages were never found - it has worked well. Using the Endicia software has also been a benefit to our employees when they needed to ship a non-customer package. Endicia has been helpful for processing our customer orders and it helps us keep track of the packages in a timely manner. Pros Endicia was very easy to use. We use it as an integrated part of another piece of software for shipping packages from our warehouse. The integration allows us to ship packages via the US Post Office and get discounted pricing as well as tracking and a third part insurance option. Using these features is usually no more than click the link/button. We really love saving money as we ship with the US Post Office. The process for tracking (or in the rate instance filing an insurance claim) is simple - again you click a button. Cons The Endicia search feature is both nice and yet frustrating. It is great that the search will look for anything - a zip code, a name, a city - but then trying to narrow down the search to specific dates is very frustrating. They appear to be working on updating some reporting for delivery exceptions - but they don't quite have it functioning so the data is all relevant. For example, I don't care that I had delivery exceptions LAST YEAR - I am concerned about the packages that were sent out last week. Review Source SD Sherri D. General Manager Sporting Goods Used the software for: 2+ years ### "Easy to use " December 6, 2022 4.0 Their customer service is very lacking. Pros Once the back end is set up there isn't much more to do other than use it. Cons We have multiple selling channels and not all of them function well with the program. Reason for choosing Endicia This program was recommended by the company helping us get everything set up and it would function well with our website. Review Source DS Dave S. Owner Mechanical or Industrial Engineering Used the software for: 2+ years ### "Good servcie but Global USPS Processing Center has destroyed part of my business" May 5, 2022 2.0 They used to have good customer service, not anymore. If I had a problem I could email them and get instant help. Now they take weeks to reply. Pros Its pretty easy to use, but they are now FORCING us into using USPS Global Processing Center in Los Angeles where my packages get LOST or sit there for weeks and weeks and take months to get to my customers if at ALL. Cons USPS Global Porcessing Nightmare, lost packages, months to get to customers, damaged my sales reputation Reason for choosing Endicia I am so sick of them forcing into the USPS Global Processing center in Los Angeles where my packages sit for weeks without being mailed or tracked. I am finally pissed off enough that I'm going to look into other companies. Their customer service has gone way down hill. I've been using them since 2016 and its only gotten worse. Review Source AL Adam L. Owner Wholesale Used the software for: 2+ years ### "Endicia is imploding..." March 4, 2020 1.0 A few years ago, it would have been 10/10 Now, barely 1/10. It feels like the software and company are both falling apart. The software is a mess and I'm looking for an alternative ASAP after about a decade of use. Pros \- Loading up Address Book and bulk-mailing large list of addresses. - Designing own labels - Ease of printer integration Cons \- Now Incredibly buggy - Freezes and hangs regularly - needs to be force-quit daily. - If you don't restart the software each day, the postage prints inaccurately (it starts showing "Retail" rates) - The new address verifier is very broken... AL turns into Al. GA turns into Ga and so on. Addresses it used to figure out now jams the algorithm, causing it to delete the address altogether. - Packages are missing entirely from SCAN forms - Help pages are missing - Help pages are inaccurate (SCAN form cutoff time is far earlier than they publish) - The system glitches (tells you authentication has failed) if you're using a VPN. - Customer support takes sometimes hours on hold to get on the phone. Review Source LD Lee D. Chief Operating Officer Financial Services Used the software for: 2+ years ### "Long Time User" August 3, 2020 3.0 Been using Endicia for over 15 years. Used to recommend to everyone. Now looking at alternatives. Since purchased by Stamps.com program has gotten steadily worse. We paid annually and they started charging us monthly even though we were paid till 2021. Had to file complaint with BBB to get problem resolved. The online webserver is glitchy. Pros Print postage on envelopes without needing a postage meter Print postage labels for flat rate envelopes the pricing discount That we could purchase/license software ANNUALLY instead of having to pay a monthly fee. Program was installed and updated on individual computers Cons Annual plan no longer going to be offered and will have to pay monthly fee. Accessing online webserver every time I want to print postage to an envelope. Reason for choosing Endicia We could print postage at our desk without a postage meter. We could print postage directly on envelopes. It was EASY to get refund of postage misprints. We could renew software purchase ANNUALLY instead of monthly. Review Source PF PierreAntoine F. E-commerce manager Apparel & Fashion Used the software for: 2+ years ### "Endicia does a great job " April 15, 2022 4.0 The monthly fees could be optional in my opinion but it’s a great software to use if you do high volume shipping Pros Easy to use and get back in time to find a past fulfilled order. Everything is stored in one solution which is convenient Cons Some glitch with the tools / label printer sometime it needs a restart Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing Endicia Had a great previous experience with Endicia Review Source VR Verified Reviewer Council Member Information Services Used the software for: 2+ years ### "Very convenient and simple way to print postage" April 8, 2018 5.0 Pros The software makes it easy to print postage from any computer and send directly to your DYMO label printer. It automatically tracks your account balance and you can refill your account with one click. Cons Only integrates with USPS. If you want to ship with other carriers like UPS or FedEx, you need to use another solution. Review Source DF Dean F. CEO Retail Used the software for: 2+ years ### "Endicia was Great until STAMPS.com ruined it when they bought em out in 2020" March 26, 2020 1.0 Was exceptional until Stamps.com bought them out in 2020...changed acct #... consistent problems...everyday AVOID! If you know another software, we will switch in a heartbeat. Pros Used for well over 8 years...Used to be the ease of printing with our database for all online orders.. now that stamps.com bought them out in 2020, it's nothing but daily trouble shooting, calling cust support... spend an average of 1-4 hrs daily on just the problems they have. Used to spend that time, generating more revenue. Looking for an alternative now. Cons ALL THE PROBLEMS the stamps.com has ...everyday is some technical issue. Tired of calling cust support.. killing our revenue by dealing with this Review Source KM Kevin M. Owner Retail Used the software for: 1-2 years ### "Great Functionality, Bad Price Increases" April 3, 2019 5.0 We loved the ease of use. It is a great transition for smaller sellers who are tired of paying 9 cents a label on Amazon. However, as you grow, it simply doesn't scale as well. Also, with their recent price increase the break even point just got quite a bit higher compared to purchasing your postage labels direct from Amazon. Pros Endicia worked flawlessly for us. It consolidated most of our marketplace orders into one screen and provided competitive postage rates for us. The software was easy to use and implement. Cons They need more connectivity with more marketplaces. Honestly, we would still be using them today if not for their recent price increase. That price increase caused us to look around to find that their sister company gave us all of our marketplaces at less per order than Endicia did. Oddly, our new account includes an Endicia Account... Review Source OS Oscar S. Manager Printing Used the software for: 2+ years ### "Better shipping options " May 7, 2022 3.0 Stay away! Pros Before the merger with Stamps.com, Endicia was palatable. However, it now is a pain to use. Cons Horrible customer service. Horrible software. Horrible platform. There are cheaper options that far surpass the quality. Review Source MK Matt K. Shipping & Receiving Retail Used the software for: Less than 6 months ### "Functional shipping software with quirks and a dated UI" March 31, 2020 3.0 The program generally functions as one would expect. It can be slow and the UI is very dated (this is also an issue with other USPS compatible software i.e. Stamps.com). Pros The application has been flawless with generating postage and queuing print jobs. The address verification for USA based addresses is also a nice feature,but it would be great if that was also offered for Canadian addresses or other international addresses. Cons The application has a number of bugs. Signature confirmation does not remain set between parcel mailings. The user must re-select preferences for individual packages even when mailing consecutive parcels. The application sometimes does not detect that an International address has been entered - there is no way to manually select that the user wants to send an international shipment. The error codes that are presented when there is an issue with a shipment are not actionable. The application could do a much better job in describing input errors and how to correct them. The application does not maintain a steady connection to Endica's servers and must reconnect after a period of non-use. The lack of ability to set additional shipping preferences or create shipping profiles seems to be a major feature that is lacking. Review Source NM Natsumi M. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "good app for professional shipping" July 9, 2021 5.0 Used Endicia for more than 10 years and will keep using it. There is no difficulty, everything runs smoothly. Pros Easy to use and track for business with a compatible price. It is very stable, rarely breaks down. Good. Cons Hope to increase maximum funding amount. Option to auto backup the data to use less resource from computer. Review Source PW Phil W. Owner Consumer Electronics Used the software for: 2+ years ### "Stamps.com killed endicia" February 21, 2020 1.0 I started with Endicia in 2004 and have since printed $184,376.53 worth of postage. Since stamps.com bought them in 2015 it has been downhill ever since. NOTHING can describe their poor tech support and software now that stamps took over. Funny enough, I left Stamps.com in 2004 exactly because of those same issues. I cannot state it strongly enough STAY AWAY, and if you're with them now you will be finding something else soon. Pros Nothing good to say lately. It was good before stamps took control Cons Very buggy now that stamps took over and the tech support is not helpful Review Source WK William K. Sr Ops manager Retail Used the software for: 1-2 years ### "Horrible Support. stay away" August 3, 2020 3.0 VERY POOR from a support standpoint. Stay as far away from this company as possible unless you have no other options. Pros There are few Pro's that I would consider Cons Their Support is worse than horrible. Sitting on hold for 1+hour is very common. For as simple of a thing as an expired credit card had to go through 5 people and sit on hold for almost 2 hours. That is called Sales Prevention. You should be able to do that via the web portal. Once your card gets declined though they Lock your account! How ridiculous?? How are you supposed to change it if you are locked out?!? Reason for choosing Endicia It was chosen early on by IT people who obviously didn't do their homework Review Source Melanie J. Administrative Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Makes shipping with USPS easy and convenient" March 19, 2019 5.0 Endicia saves our organization time and money. By creating our USPS labels in-house, we eliminate the need to the post office. We prepare our shipments then order a package pick-up on usps.com. We save money with Endicia with the commercial mailing rates. Pros Easy to use. The postage log tracks our spending and provides quick reference to shipping details. We get discounted commercial mailing rates. Cons Not easy to find the place to edit saved information for the Quick Label return address section. Review Source LS Louis S. Owner Retail Used the software for: 2+ years ### "Basic Shipping Software and Integration" February 12, 2019 4.0 We nearly never have to communicate with Endicia over any issues, having shipped over 1 million packages with them as the postage provider I can't think of a single issue besides a plan change or such. Pros We've been using Endicia for almost a decade, it's deeply integrated into everyone for the shipping industry, supports more than Stamps.com for API and 3rd party consolidators. Cons They are being forced away from auto-refunds for un-used labels, a bit of annoyance, but we'll have a process to do so now. Review Source WB William B. Logistics Manager Logistics and Supply Chain Used the software for: 2+ years ### "Great software, but poor customer service & technical support." June 11, 2020 3.0 In conclusion, the software itself is great, but the customer and technical support need much improvement. Pros Endicia software is easy to learn and use. You can process shipments and print labels fairly quickly. Cons The quality of customer service and technical support is poor. When there are technical issues due to a software update (that the users are not notified about in advance), expect to be on hold for hours and get transferred from one department to another. Review Source Kevin M. Manager Used the software for: 1-2 years ### "Saves money on shipping, easy to use!" February 1, 2018 5.0 Pros I like the ability to enter shipping information easily and that it verifies an address for you. It is also handy to look back through the shipping logs to see tracking numbers. It does what I need it to and in the way in which I want it to, well thought out shipping tools. Cons Not much to complain about, maybe having to pay a monthly fee. One minor annoyance is the prompt that the shipping is past 5 PM then to update to the next day, which you click do not show again it shows on each time you open the application again. 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