Who Uses This Software?

ShipWorks is shipping software for e-commerce sellers, warehouses and online retailers


Average Ratings

22 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $14.95/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ShipWorks
  • www.shipworks.com/
  • Founded 2000
  • United States

About ShipWorks

ShipWorks makes it easy to manage and ship orders for multiple sales channels all from one convenient interface. ShipWorks features plug-and-play support for over 80 online marketplaces and shopping carts including eBay, Amazon, Magento and Bigcommerce. Users can print shipping labels for any carrier including UPS, FedEx, USPS, DHL and more. Plus, ShipWorks offers huge discounts on USPS shipping plus support for any negotiated carrier rates. Best of all, ShipWorks can be completely automated.


ShipWorks Features

  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Quotes / Estimates
  • Shipment Tracking
  • Warehouse Management

ShipWorks Reviews Recently Reviewed!


The one program that makes my business succeed

Jul 07, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It just works. It organizes your data from different sources, allows for varied analysis, and has many built in features that save a lot of time and money. I use this to leave feedback, print and schedule orders, email customers before I ship, check when orders were sent out, leave notes when there are problems, and a million other things. The best thing about shipworks is the amazing support, when something goes wrong, they fix it in minutes to keep you up and running.

Cons: I wish there would be WYSIWYG editing for templates instead of complex XML, support for Canada Post commercial accounts, the ability to print indicia for shipping on demand, the ability to update tracking after a label has been printed, more customer and order analysis tools, Canadian address validation,. I would also like to see very cheap or free new channel addons for very low volume channels, so we can try new ecommerce platforms without committing to the minimum package per month.

Overall: I was looking for a product like this, and tried shipworks after several competitors. They sat with me on the phone to get it set up, and literally after that ten minute call, its been saving me five to six hours a day in shipping and organization time. Shipworks is the single most valuable piece of software in my online sales, and is flexible enough to expand as my business grows to other platforms. The support when there is an issue is amazing, they are easy to talk to and immediately fix problems, which is a must with mission critical software. I have now shipped over 10,000 packages with shipworks and am a huge fan. If you're looking to simplify your life and improve your shipping process, get this software, its a game changer.

Recommendations to other buyers: If you are a medium to large volume seller online, I highly recommend this software, it makes a huge difference in the way we process orders, and is a huge time saver. Using shipworks has made packing the mail take on average five or six hours less per day, and I now no longer dread packing the weekend mail on Mondays. Highly recommended.

Great time-saver, can be a little tricky to set up, but well worth it!

Jun 07, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The time-saving features in this great software are the best I've come across in a shipping software, bar none.

The ability to bulk ship multiple orders simultaneously can also be a lifesaver, depending on your setup.

The integration with just about any API or FTP capable system also means that this is very flexible.

Cons: There are occasional bugs that can be frustrating and apparently difficult for ShipWorks to squash, given that everyone has differing systems, printers, etc. The great news is that they do eventually fix the bugs -- just last month, they finally fixed a printing issue that had been given us headaches for quite some time.

Lastly, it can be tricky to get this set up initially, but their customer support is generally quite good.

Overall: Faster shipping, fewer errors in shipping, integration with needed OMS systems.

Capterra loader

Reliable, professional CS and a robust tool

Apr 12, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The flexibility and customization is everything an ecommerce firm needs. From managing our backorder to sending vital vommunications, Shipworks probably does a lot more than what we currently use it for. I love it!

Cons: Not being a cloud based system really stinks. It makes having employees in multiple locations, to work in the same data very difficult. It actually prevents us from scaling our business because if we could have more users see and utilize the same database in various locations in the US we could employ more people and designate specific tasks to streamline fulfillment and customer service.

Been using for 14 years

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Comments: I am a big fan of the way this company is run. I've never been let down by their service or their technology.

Pros: Very fast processing orders because software does not run in the cloud. Highly customizable and intuitive interface. They are always upgrading to add features and integrations. Service has always been great - no unqualified tech sending you in circles to fix a problem. I've only spoken with well-trained techs.

Cons: Database backups are important as this software does not run in the cloud. When not running in a server environment, would love an easier method for upgrading (all at once vs each workstation individually).

We use ShipWorks Every Day!

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is easy to use. I am able to create filters on the fly that enables us to display only certain data when we need to see only certain data. Customer support always answers the phone and is ready and able to give us help and direction whenever it is needed.

Cons: I am not familiar with the forms coding. I would like more on-line help so I can manipulate some of the existing forms, adding features and fields where I need them.

Overall: We are able to ship hundreds of orders a day quickly and accurately. It automatically updates our online web store with shipping information and changes the order status to completed. It's great!

Great Shipping Program

Feb 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ShipWorks was very easy to use and it worked great with all carriers you could see ship time for each carrier before you printed the shipping label and their invoices were well laid out. You could have more than one user and you could see what user printed what shipping label. This program is great for beginners too because it's so easy to use and understand.

Cons: Didn't care for the fact that you couldn't make your own invoice from scratch without contacting them and having them do it for a fee. When we used ShipWorks they didn't give you free insurance like the program we use now on USPS Priority Packages and they didn't give the best discount for rates on USPS shipping.

Overall: Ease of use.

Rude Staff

Feb 13, 2017
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

2 / 5
Value for Money

Pros: Easy to use

Cons: Slow, too many updates, freezes, glitches

Overall: Customer service is extremely rude. Super slow, updates that take a long time and dont fix issues. Software freezes and takes a lot out of your computer. You need a lot of ram to run this software efficiently. I personally believe Shipstation is better, it is web based and runs smoother. I also like the data is provides as far as revenue and shipping costs. Helps me estimate true profits at a glance. I've used them since 2012 and processed almost 25,000 shipments. After today's rude conversation with their staff at Shipworks I'm moving to Shipstation.

Recommendations to other buyers: Dont use it

We have been using Shipworks for almost 10 years and we love the software!

Nov 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Shipworks makes our UPS and USPS shipping fast and easy. The best feature is the ability to create custom templates and then automate actions to email the customers with tracking information and order status, etc.

Cons: I honestly do not have a lot of complaints about the software. One feature that they used to have that we miss is the ability to select a bunch of orders and the dollar amount would show at the bottom.

Overall: Easy shipping for all of our orders.

Great Software

Oct 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use ShipWorks every day to ship our online orders. The software functionality is awesome. We are able to ship our orders quickly and easily.

Cons: The only complaint I have with ShipWorks is that I am not familiar with the coding needed to customize forms and Actions better.

Overall: We have been able to keep up with all of our shipping demands. Without ShipWorks, I don't think we could successfully ship out our daily orders.

Mr

Oct 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It does it all with simply to use templates and if you ever have a problem support just takes control of your computer and fixes no questions asked.

Cons: When stamps.com bought them the order number dropped off the envelope label. they said they were working on getting it back on but it has been years now and still not order number on the envelope label

Overall: It handles all your shipping needs

Game changer!

Jun 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cost effective

Reliable

Scalable

Robust

Cons: Does not do dishes or windows.

Overall: We have been using ShipWorks now for a few years. We manage multiple web-stores and thousands of customers. ShipWorks made it possible for us to lower our total processing time per order to just seconds.

Reliable and easy to use, by far our favorite software.

Customer service is always available, knowledgeable and friendly.

Amazing Team of People & Amazing Software

Sep 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great support, excellent product you can literally have it do whatever you want it it to. It is a "thick client" that is the only downside to it but its power-fullness and features stomp all competition in this vertical

Overall: saves us hours if work and allow us to automate shipping process

Excellent software and Customer/Tech Support

Feb 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Shipping software is very easy to use and integrate with store. And if you ever need help or support, their tech support team are hands down the best! We've dealt with many of their team members and everyone has always been very pleasant to work with.

Does the job. It is rare that we experience any problem with the software.

Sep 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is lightweight and reliable. Plus it is really easy to contact support which is really important for us.

Cons: The user interface is a bit confusing at first. It needs some time to get familiar with the layout, but not a big deal for us.

Simply....THE BEST!!

Jul 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: i never give it a thought.just does it`s thing in the backround & just plain works.

Cons: HUH??

Overall: have used SHIPWORKS almost since their inception.could NOT imagine my days without it!so ez to hook up and customer service could NOT be any nicer.actually act like they care....shocking!!

Recommendations to other buyers: just get it!

Lacking shipping options and inventory management

Jun 14, 2016
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Cons: Lack of shipping companies

no inventory management

Cannot easily compare rates from different shippers - difficult process

Overall: Need to add other shipping companies such as Purolator, CanPar , Canada Post, etc...

Also, an inventory system that communicates with all sales channels would be stongly suggested. Otherwise you'll be left behind by the competition

I use ShipWorks daily to process orders

Jul 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's super simple to use once it's been set up. The process is very simple and I've had zero issues with functionality

Cons: It was a little difficult initially to navigate the settings and change preferences. Other than that I have no other cons.

Does Not Work Well With Thermal Printers

Sep 08, 2016
1/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Comments: I spent over 5 hours on the phone trying to get two different thermal printers to work with ship works software. I even purchased a brand new one that they said would work, but didn't. Now I'm out $300 over trial software which ultimately failed. My thermal printer has zero issues working off a web browser and other applications like Adobe Illustrator. Not worth the money. Just do it through the UPS website or Stamps.com. Both of those are totally free and 100% compatible with all printers.

Service is Always Awesome

Sep 10, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I love the software, but the support is absolutely amazing. I'm the kind of person that usually figures stuff out on my own, but ShipWorks is so helpful that I actually like talking to them. They always provide suggestions on how to make my shipping even better so that I save more money. I could not be more satisfied.

Life before ShipWorks was like not having a cell phone

Dec 05, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: ShipWorks rocks. My life used to be spent copying and pasting addresses. Today, I actually get to spend time running my business. This is the 3rd shipping solution that we have tried and would be totally surprised if anyone has a better offer out there.

Shipping Made Easy

Jul 16, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I liked that I was given the option to use the 30 day trial. It was nice to be able to test their product out before deciding if I wanted to go all in.

Cons: I did not decide to use this company as my shipping vendor, as I felt like it was an extra step that was not needed for my business.

Tried this for 2 days, and then immediately went back to shiprush

Jan 09, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money

Pros: Customer service was very helpful, they tried their best to help us grasp the inner workings of the software.

Cons: The software is way to "over-thought" and is very complicated. You truly need to sit and learn everything or you can make some real shipping errors.