# ShipWorks Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ShipWorks the right Order Management solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124587/ShipWorks/reviews --- ShipWorks 4.4 (38) [View alternatives](https://www.capterra.com/p/124587/ShipWorks/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ShipWorks Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews TM Tyler M ManagerApparel & Fashion, 2 - 10 employeesUsed the software for: More than 2 years. “Shipworks does a lot of great things for our business at an affordable price.“ April 19, 2023 JF John F DirectorConsumer Goods, 2 - 10 employeesUsed the software for: More than 2 years. “It doesn't matter what platform the order comes in on because there's a pre-built integration for most popular platforms.“ April 12, 2022 ## Showing most helpful reviews Showing 1-25 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ray L. CEO of Maxwigs.com eCommerce Business Used the software for: 2+ years ### "Reliable, professional CS and a robust tool" April 12, 2018 5.0 Pros The flexibility and customization is everything an ecommerce firm needs. From managing our backorder to sending vital vommunications, Shipworks probably does a lot more than what we currently use it for. I love it! Cons Not being a cloud based system really stinks. It makes having employees in multiple locations, to work in the same data very difficult. It actually prevents us from scaling our business because if we could have more users see and utilize the same database in various locations in the US we could employ more people and designate specific tasks to streamline fulfillment and customer service. Review Source KB Kristin B. Fulfillment Supervisor Cosmetics Used the software for: 2+ years ### "Kristin's ShipWorks Reviw" March 10, 2025 4.0 My experience with ShipWorks has been good overall. I would typically recommend this software to anyone. Pros I personally enjoyed being able to manipulate filters to easily group like orders together for easier fulfillment Cons The thing I like the least about ShipWorks is that once you upload a product into the catalog, if you make a mistake, it's not very easy to edit anything in the catalog. If you need to make tweaks, you have to re-import from a file. Switched from [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Honestly, the change was made before I started working here, so I'm unsure why the change was made Review Source AL Allyse L. Baby Cubby Customer Service Used the software for: 1-2 years ### "Couldn’t do my job without it! " February 7, 2019 3.0 In general it has been great and gets the job done for what we need! Pros Y personal pros of shipworks would be the ability to communicate with our warehouse from our retail store. We share inventory- so we would not make it if we didn’t have a sure way to communicate what product is coming from where, and tracking it we have shipped it or not. It gives us a sure knowledge that our customers are getting what they ordered online and for in-store pickups. Cons My cons would be the glitches that often happen while using shipworks. It will just stop working or not load on our computer which can cause some harm when it comes to communication between our store and warehouse. At times we will have certain drop down options that just disappear- and we have to reload the whole program. Review Source TM Tyler M. Manager Apparel & Fashion Used the software for: 2+ years ### "Big bang for your buck" April 19, 2023 5.0 Shipworks does a lot of great things for our business at an affordable price. We use it for all of our outbound shipping and we have it set to see exactly what we do and do not need on a daily basis. Pros Shipworks does a lot of things very well at a fraction of the cost other programs will cost you. Our favorite things are the levels of customization for filtering orders, and the customer service is top notch. Cons We have used other shipping software in the past, and where price won out for us with shipworks, the next tier of pricing may be needed to achieve a level of customization that a large business would require. Shipworks has worked best in the small to mid size sector where the shipping procedure is in line with most industry standards. Alternatives considered [ShipBob](https://www.capterra.com/p/166529/ShipBob/)[ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/)[Shippo](https://www.capterra.com/p/146146/Shippo/) Reason for choosing ShipWorks We had used it in the past at a different business and really thought it was the best product for our needs that was within our budget. If we continue to scale or our business procedures change, we may need to look at something that caters to the differences, but it works wonders today. Review Source JF John F. Director Consumer Goods Used the software for: 2+ years ### "ShipWorks allows us to manage every aspect of each order, regardless of sales platform" April 12, 2022 5.0 ShipWorks makes running my business possible. I dealt with fulfilling and shipping orders on each of the Sales platforms when we started out, and I can't imagine dealing with all the involved tasks at the scale that we're not at. I've no doubt that I'll keep paying them for as long as I'm in business. Pros It's simple to customize and manage orders, manufacturing, and logistics of our 100+ items. It doesn't matter what platform the order comes in on because there's a pre-built integration for most popular platforms. ShipWorks allows us to easily pre-define the type of package and shipping to use depending on the number and types of items in the order. It just makes everything soooo simple! At this price, it's invaluable to my business. Cons I have VERY little that I could complain about, and I feel like I've asked for a LOT from this software. Whenever I need help, the customer service team is right there, ready to dig into the concerns and assist, whether they needed only to point me to a button or have their developers experiment with solutions for me. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/)[Stamps.com](https://www.capterra.com/p/90069/Stamps-com/) Reason for choosing ShipWorks ShipWorks can be adjusted to suit nearly anything that I want to do. Review Source CP Christie P. Director of Operations Retail Used the software for: 1-2 years ### "ShipWorks Review" April 9, 2025 5.0 Great, The customer support team were always ready to help. They logged in remotely and would fix coding errors. Pros Very User Friendly interface. Easy order importing. Cons Having to code for new integrations and when the system was in outage, which happened frequently. Review Source VR Verified Reviewer eCommerce/Logistics Logistics and Supply Chain Used the software for: 2+ years ### "ShipWorks will Streamline your Shipping and Lower Costs!" April 16, 2019 5.0 Customer service is great. They will help you with all your needs, and even help you customize and establish shipping rules! Pros Highly customizable software, with the ability to add multiple shipping companies, templates, preferences, etc. You will go from a clunky and time-consuming shipping method, to saving lots of time AND money with your newly-found efficiency. Cons The only con would be the learning curve. It takes a little while to familiarize yourself with all the options and power ShipWorks has to offer. Review Source VR Verified Reviewer Service Desk Technician Retail Used the software for: 1-2 years ### "Big program but works well" January 18, 2019 5.0 Pros ShipWorks works well to keep our orders all in one place and with all of the necessary information. All of our team uses it mostly without issue. Customer service is good at resolving issues when they arrive. Cons Sometimes ShipWorks will crash (either it freezes for a second to reconnect or it will completely shut down). It is frustrating when you are in the middle of searching an order, etc and happens multiple times per day. Review Source VR Verified Reviewer Fulfillment Supervisor Consumer Goods Used the software for: 2+ years ### "We use ShipWorks Every Day!" May 10, 2018 5.0 We are able to ship hundreds of orders a day quickly and accurately. It automatically updates our online web store with shipping information and changes the order status to completed. It's great! Pros This software is easy to use. I am able to create filters on the fly that enables us to display only certain data when we need to see only certain data. Customer support always answers the phone and is ready and able to give us help and direction whenever it is needed. Cons I am not familiar with the forms coding. I would like more on-line help so I can manipulate some of the existing forms, adding features and fields where I need them. Review Source VR Verified Reviewer Parts Manager Used the software for: Less than 6 months ### "Tried this for 2 days, and then immediately went back to shiprush" January 9, 2018 1.0 Pros Customer service was very helpful, they tried their best to help us grasp the inner workings of the software. Cons The software is way to "over-thought" and is very complicated. You truly need to sit and learn everything or you can make some real shipping errors. Review Source jS jeff S. el presidente Sports Used the software for: 2+ years ### "Simply....THE BEST!!" July 7, 2016 5.0 have used SHIPWORKS almost since their inception.could NOT imagine my days without it!so ez to hook up and customer service could NOT be any nicer.actually act like they care....shocking!! Pros i never give it a thought.just does it\`s thing in the backround & just plain works. Cons HUH?? Review Source SK Stephan K. Used the software for: ### "Does Not Work Well With Thermal Printers" September 8, 2016 1.0 I spent over 5 hours on the phone trying to get two different thermal printers to work with ship works software. I even purchased a brand new one that they said would work, but didn't. Now I'm out $300 over trial software which ultimately failed. My thermal printer has zero issues working off a web browser and other applications like Adobe Illustrator. Not worth the money. Just do it through the UPS website or Stamps.com. Both of those are totally free and 100% compatible with all printers. Review Source AM Abigail M. Owner Apparel & Fashion Used the software for: Less than 6 months ### "Shipping Made Easy" July 17, 2018 4.0 Pros I liked that I was given the option to use the 30 day trial. It was nice to be able to test their product out before deciding if I wanted to go all in. Cons I did not decide to use this company as my shipping vendor, as I felt like it was an extra step that was not needed for my business. Review Source RG Raja G. Directrice E-Learning Used the software for: 6-12 months ### "Un bon logiciel pour automatiser les expéditions" March 5, 2025 4.0 Pros J’ai apprécié l’automatisation des commandes Cons L’interface peut sembler un peu dépassée Switched from [Brevo](https://www.capterra.com/p/132996/brevo/)[Kissflow](https://www.capterra.com/p/149470/KiSSFLOW/)[AWS Cloud Map](https://www.capterra.com/p/238807/AWS-Cloud-Map/) Je suis passé à un autre produit car j'étais pas trés satisfait Review Source RP Rick P. President Wholesale Used the software for: 2+ years ### "Powerful software, can be confusing but works well" September 2, 2024 5.0 We needed an efficient way to make product shipments without having to enter data for each shipment. Ship works allows for efficient upload and quick processing. Pros Powerful. Allows rate shopping across various services. Cons It's a little hard to understand how to use it. But once we understood, it works extremely well. Review Source SS Sidney S. Head Honcho Information Technology and Services Used the software for: 6-12 months ### "The one program that makes my business succeed " July 7, 2016 5.0 I was looking for a product like this, and tried shipworks after several competitors. They sat with me on the phone to get it set up, and literally after that ten minute call, its been saving me five to six hours a day in shipping and organization time. Shipworks is the single most valuable piece of software in my online sales, and is flexible enough to expand as my business grows to other platforms. The support when there is an issue is amazing, they are easy to talk to and immediately fix problems, which is a must with mission critical software. I have now shipped over 10,000 packages with shipworks and am a huge fan. If you're looking to simplify your life and improve your shipping process, get this software, its a game changer. Pros It just works. It organizes your data from different sources, allows for varied analysis, and has many built in features that save a lot of time and money. I use this to leave feedback, print and schedule orders, email customers before I ship, check when orders were sent out, leave notes when there are problems, and a million other things. The best thing about shipworks is the amazing support, when something goes wrong, they fix it in minutes to keep you up and running. Cons I wish there would be WYSIWYG editing for templates instead of complex XML, support for Canada Post commercial accounts, the ability to print indicia for shipping on demand, the ability to update tracking after a label has been printed, more customer and order analysis tools, Canadian address validation,. I would also like to see very cheap or free new channel addons for very low volume channels, so we can try new ecommerce platforms without committing to the minimum package per month. Review Source BM Brad M. pres Consumer Goods Used the software for: 2+ years ### "Its OK but I have my issues" March 16, 2020 4.0 Like I said it works, so not much to complain about. I am thinking of switching to a web based solution that won't charge me for every store I have. Pros It works. gets the labels printed on our zebra printer. communicates back to the website with the status update and tracking info. These are pretty much the basics that are required. Cons I hate that it's installed on your computer. This means that you can only do your print from the computer in the office that's set up. You have to create all your label templates, packing slips, etc. on that computer. So if anything happens to the computer you have to go through a whole new setup process. I have gone through this with a crashed computer and it was a big deal. I also dont' like that for every software or store you run, you have to get a new license from shipworks. This adds up the cost pretty quickly. I have multiple sales channels on different domains, and I have to pay Shipworks their fee each month for EACH channel. Not cool. Review Source RW Robin W. Owner Retail Used the software for: 2+ years ### "Great time-saver, can be a little tricky to set up, but well worth it!" June 7, 2017 5.0 Faster shipping, fewer errors in shipping, integration with needed OMS systems. Pros The time-saving features in this great software are the best I've come across in a shipping software, bar none. The ability to bulk ship multiple orders simultaneously can also be a lifesaver, depending on your setup. The integration with just about any API or FTP capable system also means that this is very flexible. Cons There are occasional bugs that can be frustrating and apparently difficult for ShipWorks to squash, given that everyone has differing systems, printers, etc. The great news is that they do eventually fix the bugs -- just last month, they finally fixed a printing issue that had been given us headaches for quite some time. Lastly, it can be tricky to get this set up initially, but their customer support is generally quite good. Review Source JH Josiah H. Web Developer Glass, Ceramics & Concrete Used the software for: 2+ years ### "The best customer service" June 10, 2021 5.0 Overall Shipworks has fantastic customer service and goes the extra mile to provide the best shipping solution. Pros This software has been customized for our needs including automated actions to simplify our process. Cons The software has had a little trouble pulling in our custom options titles from Magento 2. They are currently working on a solution though. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Review Source KJ Karen J. Owner Apparel & Fashion Used the software for: 2+ years ### "Been using for 14 years" November 10, 2017 5.0 I am a big fan of the way this company is run. I've never been let down by their service or their technology. Pros Very fast processing orders because software does not run in the cloud. Highly customizable and intuitive interface. They are always upgrading to add features and integrations. Service has always been great - no unqualified tech sending you in circles to fix a problem. I've only spoken with well-trained techs. Cons Database backups are important as this software does not run in the cloud. When not running in a server environment, would love an easier method for upgrading (all at once vs each workstation individually). Review Source MZ Mary Z. Fulfillment Supervisor Consumer Goods Used the software for: 2+ years ### "Great Software" October 12, 2017 5.0 We have been able to keep up with all of our shipping demands. Without ShipWorks, I don't think we could successfully ship out our daily orders. Pros I use ShipWorks every day to ship our online orders. The software functionality is awesome. We are able to ship our orders quickly and easily. Cons The only complaint I have with ShipWorks is that I am not familiar with the coding needed to customize forms and Actions better. Review Source KP Kathleen P. Internet Sales Manager Retail Used the software for: 1-2 years ### "Great Shipping Program" February 16, 2018 4.0 Ease of use. Pros ShipWorks was very easy to use and it worked great with all carriers you could see ship time for each carrier before you printed the shipping label and their invoices were well laid out. You could have more than one user and you could see what user printed what shipping label. This program is great for beginners too because it's so easy to use and understand. Cons Didn't care for the fact that you couldn't make your own invoice from scratch without contacting them and having them do it for a fee. When we used ShipWorks they didn't give you free insurance like the program we use now on USPS Priority Packages and they didn't give the best discount for rates on USPS shipping. Review Source regina C. customer support Used the software for: 6-12 months ### "I use ShipWorks daily to process orders" July 30, 2018 5.0 Pros It's super simple to use once it's been set up. The process is very simple and I've had zero issues with functionality Cons It was a little difficult initially to navigate the settings and change preferences. Other than that I have no other cons. Review Source bB brandon B. President Retail Used the software for: 2+ years ### "Rude Staff" February 13, 2017 2.0 Customer service is extremely rude. Super slow, updates that take a long time and dont fix issues. Software freezes and takes a lot out of your computer. You need a lot of ram to run this software efficiently. I personally believe Shipstation is better, it is web based and runs smoother. I also like the data is provides as far as revenue and shipping costs. Helps me estimate true profits at a glance. I've used them since 2012 and processed almost 25,000 shipments. After today's rude conversation with their staff at Shipworks I'm moving to Shipstation. Pros Easy to use Cons Slow, too many updates, freezes, glitches Review Source TB Theresa B. IT Computer Hardware Used the software for: 2+ years ### "We have been using Shipworks for almost 10 years and we love the software!" November 13, 2017 5.0 Easy shipping for all of our orders. Pros Shipworks makes our UPS and USPS shipping fast and easy. The best feature is the ability to create custom templates and then automate actions to email the customers with tracking information and order status, etc. Cons I honestly do not have a lot of complaints about the software. One feature that they used to have that we miss is the ability to select a bunch of orders and the dollar amount would show at the bottom. 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