--- title: "RevolutionEHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is RevolutionEHR the right Optometry solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/124589/RevolutionEHR/reviews/" page_type: "reviews" language: "en" --- RevolutionEHR 4.5 (205) [View alternatives](https://www.capterra.com/p/124589/RevolutionEHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of RevolutionEHR Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews DG Desiree G Patient Care CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “We are able to have our communications system integrated with Revolution to help with flow and decrease printing as our forms and communications move digitally.“ August 27, 2024 CH Chester H TechnicianMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Several entries in Exam History (Recent) are also mislabeled, for example, visits listed as Comprehensive Exam that were actually Red Eye visits.“ July 3, 2026 LL Lori L Patient Care ManagerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “RevolutionEHR streamlines patient management and clinic operations, making it easier to handle scheduling, billing, and medical records in one place.“ November 29, 2024 KJ Kristin J Office ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Searching for medications is a bear, my patients can barely make it thru the forms in 20 minutes because the interface not easily read. “ September 7, 2024 MH Matthew H OptometristHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The interface adapts flawlessly to the many different screen shapes and sizes used and in and out of clinic.“ December 29, 2025 OE Olivia E Patient Care CoordinatorHospital & Health Care, 2 - 10 employeesUsed the software for: 6-12 months. “There are occasional glitches that obstruct my view of certain parts of the screen, but this isn't frequent.“ December 2, 2024 SK Sanaa K Chief Clinic ManagerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “A solid EHR solution for eye care practices with useful features, but it could benefit from a more modern, user-friendly design and improved efficiency.“ February 7, 2025 KL Kyle L OptometristHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “It's quite asinine and antiquated that Luxottica is blocking this capability & much-need revision for RevClear. “ September 5, 2024 ## Showing most helpful reviews Showing 1-25 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Darcy/April W. optometrist Used the software for: 2+ years ### "This is my first experience with "paperless" records- wholly an excellent, easy to use product." October 7, 2017 5.0 quickly keep track of inventory, check the schedules, use anywhere there is a reliable internet connection- I've been on vacation and been able to help staff answer questions and complete records. Its a reliable work horse. Pros The ease of use in record taking- with training and familiarity, it became second nature within a few days. Its even better once patient's return for their repeat exams in subsequent years. I'll use the phrase, "How did I get along before this?" I love how much more complete I can make the record- recording even more detail than I did with paper records. I highly recommend this product, but, its going to cost you. Cons The inability to easily take a previous report (for eg. Diabetic reports to physicians), transfer it forward and just modify the date and few particulars. Also, the inability to easily reorder the same contact lenses, but with the updated rx- the current system requires the entire order to be started from scratch again. The drawing feature is unwieldy. Review Source DJ Deb J. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Thank you to our amazing biller!" December 29, 2025 5.0 Very good! User-friendly system helps new staff members transition smoothly. Our daily interaction with our biller is the highlight! Pros The staff at the Eye Center of the Dakotas would like to give a shout-out to our amazing RevCycle biller, \[sensitive content hidden\] ! Many thanks for the wonderful person she is and the great work she does to keep us running smoothly with all things billing. We saw the opportunity to send a story or share, but weren't sure how to respond. Hoping this gets to where it needs to go! Cons Really no concerns other than the occasional downtime when the system fails. Pop-up windows that appear in the upper right corner frequently cover other info, a bit cumbersome to navigate. Review Source KJ Kristin J. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Looking for upgrades that work better" September 7, 2024 3.0 I feel like RevIntake is a good sum up of my feelings for Rev. I promises to solve all my problems, but once the final product is released, it isn't quite what I was hoping. It's not very pretty, but it's functional. It could be much better, but I can't get any input through the system. Pros I like that I can do everything I need - exams, optical, scheduling, billing. I like that it is common and people already know how to use it. I love integrations like SmartFlow, Weave and Visionweb. I like that most things in the exams are customizable. Once you figure out that the green plus does the same thing on various levels, you are golden. Cons Requests for new things fall on deaf ears. There are so many small tweaks we have asked for that are sent to the development team and we never hear back why they aren't implemented. I want to customize my orders page, it has old data for lenses we don't use and I want to update. I want the 12th spot that is empty on each patient main page to be "Referrals." I need the schedule to stop pulling up the agenda each time and instead pull up the calendar. I need to be able to print reminders from the EHR onto cards or a printed: I've messed about making letters that pull that information, but this is a no brainer that I need and cannot get easily. The new RevIntake forms are not a better solution to paper. Searching for medications is a bear, my patients can barely make it thru the forms in 20 minutes because the interface not easily read. I need them in Spanish. My barcode printer won't line up right - Rev says its a hardware issue, Datamax says its a software issue. Review Source CS Crystal S. Co Office Manager Medical Practice Used the software for: 2+ years ### "Revolution EHR" March 25, 2025 4.0 We love revolution at our office for patient Pros The customization with Revolution is awesome. Cons All of the updates during business hours causing a lot of downtime with the software. Review Source HD Hailey D. Optometric Assistant Medical Practice Used the software for: Less than 6 months ### "Best Site for Optical Practice! " December 31, 2025 5.0 I think the value is great and it’s a very secure site. It’s extremely easy to bill insurance and also communicate what’s needed to patient’s. The customer support is also very easy to work with. Pros I love that the site is so fast and easy to use. It makes it easy to manage scheduling and everything we need about patients. It’s the best site for optical practice! Cons The only thing I don’t like is sometimes it can be slow but most of the time it works great! I love that it’s beginner friendly. Review Source EB Emily B. AR Hospital & Health Care Used the software for: 2+ years ### "Go with the flow!" February 14, 2025 5.0 The ease of using RevEHR has streamlined our practice flow. From patient demographics and scheduling to charting to billing, the flow is easy and efficient. Pros RevEHR is very intuitive and easy to navigate. Even at our fast-paced front desk, our staff is able to easily navigate through multiple workflows to get our patients scheduled in accurately and easily. Cons Submitting claims through our clearinghouse can sometimes have hiccups, but those seem to be caught and fixed quickly. Review Source CP Cheyenne P. ADMIN Medical Practice Used the software for: 2+ years ### "HVC REVIEW OPTOMETRY " February 14, 2025 5.0 Very impressed and satisfied with the product and transparency with email updated Pros I love the simplicity to learn the software Cons Wish that it would integrate the payments for me Review Source SK Sanaa K. Chief Clinic Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Comprehensive EHR with Room for Improvement" February 7, 2025 4.0 A solid EHR solution for eye care practices with useful features, but it could benefit from a more modern, user-friendly design and improved efficiency. Pros The cloud-based system allows easy access to patient records from anywhere, and it integrates well with optical workflows. Cons The interface feels outdated, and navigating certain features can be cumbersome, requiring too many clicks for simple tasks. Review Source HF Holly F. Optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "Revolution review top notch EHR " February 15, 2025 5.0 Good. Help team is very responsive. Love the pulling forward option and lots of ways to do the same thing. Lots of information easy to access. Pros I love the pulling forward previous information option on past patients! Saves so much time for established patients! Cons Extra clicking on screens and lots of pages to print exam. Review Source LK Lori K. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Office Manager" February 16, 2025 5.0 There are a few glitches that could be improved but overall pleased Pros The ease of using REV and navigating through patient information Cons It has become complicated to run reports without the help of customer service at REV. Review Source RB Rob B. Optometrist Medical Practice Used the software for: 2+ years ### "Cumbersome, error prone, not improving at a reasonable pace." June 5, 2024 2.0 Cumbersome, feedback not well received by company, improvements slow in implementation. Pros It's intuitive to use. Keeps training relatively easy. Cons Sometimes loses or mangles data. Requires triple checking things that should be automatic. Reason for choosing RevolutionEHR At the time (about 10 years ago) it seemed like a forward facing, OD owned, company that was interested in becoming a best of breed EHR with a patient portal as a central component. Switched from [MaximEyes](https://www.capterra.com/p/79135/MaximEyes/) Ease in obtaining meaningful use and providing a cloud based solution Review Source MH Mohammed H. Optometrist Medical Practice Used the software for: 1-2 years ### "New Sublease EHR" December 4, 2021 5.0 From start to finish, it was amazing. I immediately got connected with a sales rep who was very upfront about costs and value added to my new office. Thereafter I worked with \[SENSITIVE CONTENT\] to implement the software and she was AMAZING! Since my initial virtual calls with her, I have reached out a few more times to her needing help with the EHR and she returned my calls/emails every time. I have 2 other offices and will hopefully grow to more offices and will use Rev exclusively because of the customer service and support I have received thus far. Thank you! Pros I loved all the preset features of the software. There was very little for me to add in and that saved a ton of time while starting a new office. Cons Some of the new HTML formatting in the software is a nuisance but overall very happy with Rev. Alternatives considered [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/)[Eyefinity Encompass](https://www.capterra.com/p/156685/Eyefinity-EHR/)[Crystal Practice Management](https://www.capterra.com/p/91368/Crystal-Practice-Management/) Reason for choosing RevolutionEHR The interface and ease of use of Rev far surpassed the other companies. Review Source PD Phoenix D. Technician Medical Practice Used the software for: 2+ years ### "Happy customer " February 14, 2025 5.0 I enjoy using the service and am happy with the features. Pros The ease of record keeping and coordination! Patients can easily request any info. Cons When pretesting patients some of the info doesn’t save properly between computers. Review Source AC Andrea C. Technician Medical Practice Used the software for: 6-12 months ### "Great program! " February 14, 2025 5.0 The progam is easy to learm to.use & navigate. Pros User friendly & the abilty to send text messages to patients Cons RevolutionEHR has worked wonderfully. I have no negative comments Review Source DG Desiree G. Patient Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Revolution is easy learn" August 27, 2024 4.0 When we don't have any glitches Revolution is great! Pros Easy to maneuver through to find patients and schedule. Changing the name, address, date of birth and insurance is easy to do. We are able to have our communications system integrated with Revolution to help with flow and decrease printing as our forms and communications move digitally. Cons There are some things that are still hard to find or change for flow. Review Source CH Casey H. Optometric Technician Medical Practice Used the software for: 6-12 months ### "Overall, a decent software " March 10, 2022 4.0 It's been fine. I have gotten used to the software for the most part and learned to navigate the constant issues that occur throughout the work day. Pros I will start by saying the one thing I like about Revolution is how detailed it is, but this also one of the reasons I don't love it. Switched to Rev back in June of 2020. It took some time to get used to. I do like that there is a search exam slot option that allows you to easily search a certain day or time for any appointment. I also like that I can pull up the schedule from any device while in a patient's chart. I was unable to do this in EPM and EHR. Cons Quite a few. I feel as though Rev is so detailed it can makes things more confusing. There are way too many places in a patient's chart to add notes. EPM only had one place for notes which was nice because everything was in one place. I don't like that you can't see the entire weeks schedule, just one day at a time which can be annoying. You also can't see the whole day without scrolling up or down. The software is very glitchy and I get at least 2-3 error messages throughout the day that requires me to logout then log back in. Sometimes it won't save the patient's hPI or visual acuities. Everything is a bunch of clicks; ordering glasses, sending though rxs, finalizing rx, etc. We were told when switching to this software everything would transfer over. That could not be further from the truth. I have had to manually import data for over a year (rx, diagnosis, medical issues, meds, etc). Quite a chore when I'm busy with working. Switched from [Eyefinity Encompass](https://www.capterra.com/p/156685/Eyefinity-EHR/) Price and minor issues with the software Review Source Response from RevolutionEHR April 26, 2022 Hi Casey, Thank you for sending your feedback regarding RevolutionEHR. We're glad you are having a positive experience, and we apologize that the software is not blowing you away. We have sent your comments back to our product team so they can make adjustments accordingly. Please reach out if you have any other comments or questions about RevolutionEHR - we are always here to help! Best, Your RevolutionEHR team FY Fei Y. Owner, Optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "RevolutionEHR for Optometry and Practice Management" June 5, 2024 5.0 Best EHR i've used so far. Very easy to navigate and has multiple options to do one task Pros Very much customizable and easy to use. Always on top of if something has gone awry with any part of the system and will update users. Always resolves issues as quickly as possible Cons It would be nice to have more of a training on how to utilize revolutionEHR to its full extent with an actual person rather than just the videos, especially at set up, then through out the years maybe once/twice a year. Review Source HK Heeyoon K. Owner Hospital & Health Care Used the software for: 2+ years ### "Very disappointed with revolutionEHR's customer service and integration with revbilling. " June 11, 2024 1.0 Pros I really didn't have much issue with RevolutionEHR but once they partenered with chirotouch their quality of service declined. Cons Customer service and client management when trying to integrate revbilling and revclear. RevBilling was the worst choice I have made in running a business and fraudulent service. Review Source BB Brittany B. Patient Coordination Medical Practice Used the software for: 2+ years ### "Easy to Use" July 31, 2024 5.0 Use it every day for work. Enjoy using it. Pros Very user friendly. Easy to find what I am looking for. Cons I wish there was a way to automatically add partial payments. Review Source DL Dan L. Optometrist/Ownewr Hospital & Health Care Used the software for: 2+ years ### "I appreciate the exceptional customer service" July 7, 2021 5.0 The knowledgeable customer service has good response time and has always been "on target" for figuring out any problem I had. The customer service representatives: 1) have an optometry background, and 2) are not located in a foreign country, making communication ideal. RevolutionEHR cares about its clients! Pros The integrity of the company. I confidently achieved Meaningful Use (MU) because Rev (and later RevAssure) worked to educate me to do things correctly. I was "bulletproof "when audited, thanks to the thorough tutelage and efforts of \[SENSITIVE CONTENT\] Cons Cumbersome, not intuitive. Learning curve was challenging. Reason for choosing RevolutionEHR Recommended by \[SENSITIVE CONTENT\] Review Source AA Andrea A. manager Health, Wellness and Fitness Used the software for: 2+ years ### "My thoughts" July 28, 2021 5.0 The customers service is fantastic! Any time I do not know how to do something in the system, I can call for help and they walk me through how to put it in. They are so helpful and friendly! \[SENSITIVE CONTENT\] was epecially wonderful today to help me with a very complicated transaction in the accounting. Pros I like the demographic information and how we integrate with Weave to make it easy to send patient reminders and notify of product in. Overall, the system is pretty easy to use. Cons It is difficult to make changes in the accounting. I get lost at times with all of the different invoices and figuring out how to make changes or corrections when needed. Reason for choosing RevolutionEHR We chose Revolution EHR to be able to customize our screens and price point. Review Source VR Verified Reviewer Independent Norwex Consultant Consumer Goods Used the software for: 2+ years ### "Review for EHR" December 17, 2018 5.0 I think my overall experience with Revolution EHR is great! Pros definitely out weigh the cons. Pros I love how easy it is to look up a patients history and to schedule an appointment. The calendar makes it really nice as well to see what we have going on. Cons Sometimes it is frustrating training a new employee because sometimes there are little buttons you have to choose in order to get to the place you are needing to be. Once you get it down it’s fine but learning it is kind of tedious. Review Source PO Patrick O. Used the software for: ### "" April 30, 2013 4.0 We are a 4 OD and 1 MD practice with 9 exam lanes. Our last software upgrade with our previous vendor was the last straw, being way to slow, way too 'click-y', and infested with bugs. One bug gets fixed and another pops up. I don't think the version was ever tested in an exam room. Very frustrating. We made the decision to change vendors. In our search, we had the following criteria: must meet meaningful use criteria; must be Optometry/Ophthalmology based and not a modification of another specialty; developers must be eye care specific and have intimate knowledge of eye care practice and exam room flow; software must integrate medical records, billing, scheduling and optical in the same program; intuitive in design and flow; on-demand, on-line training for staff; some of the lesser criteria came down to feel, flow, and visual aesthetics. Though we found several good programs, RevolutionEHR was an easy decision once we had done all our homework and research. We are in the training phase of implimentation and have a 'go live' date of June 1st, 2013. The training is on-line and available 24/7 which is a huge plus. Though 'live' training is available, we found the 'self-guided' training program to work well for our clinic, since we are already fluent with EHR basics. The program is very intuitive and flows nicely through the exam or office visit. Another big plus is the 'sandbox'. Basically, this is the mirror image of your regular practice software that you and your staff can play in and practice without the worry of 'crashing the system'. We've set up our office parameters in the sandbox, and will train our current and future employees there. Since it's exactly the same as the 'live' version, it's an easy transition and staff is not stressed or worried about making a mistake. If they're working on something new, they try it in the sandbox first. In terms of training resources, Revolution uses "Insights", their web-based site as a one-stop access to all the information you need including pre-recorded webinars, videos, blogs and FaceBook interaction. We're not live yet, but so far so good. Stay tuned. I rated 4/5 stars because we're just getting started and don't have enough experience to give it 5 stars, but I'm anticipating they will earn the 5th star. Review Source LM Lauren M. Office Manager Medical Practice Used the software for: 2+ years ### "Great practice management software for accessing a patients file anywhere" February 16, 2018 5.0 Access to our patients wherever we are helps us out alot. We can respond to emails, order contacts, submit claims from wherever we are. This is very helpful when getting an after hours emergent patient who maybe meeting at the office, and we can scan over chart before seeing them. Pros I like the ability to not have a separate server and the ability to access it from home if we need to. Patient setup is very simple and it is very easy to link patients who are related. Electronic submission of claims is very straight-forward. Cons The reporting side could be improved upon. When running reports for longer time periods make the program crash. This is caused by its use of Flash and according to the software updates they are working on getting rid of the programs use of Flash. Review Source KJ Kelly J. Optometrist Medical Practice Used the software for: 2+ years ### "Easy to use but a bit cumbersome" November 14, 2023 4.0 Pros Easy to use but each encounter requires several clicks and navigating between all the screens is a bit cumbersome. Cons Too many clicks and too many screens. Often has outages. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.