# RevolutionEHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RevolutionEHR the right Optometry solution for you? Explore 204 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124589/RevolutionEHR/reviews --- RevolutionEHR 4.5 (204) [View alternatives](https://www.capterra.com/p/124589/RevolutionEHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RevolutionEHR Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews Responsive and helpful support 88% positive reviews out of 66 Most reviewers appreciate customer support, noting prompt assistance, knowledgeable staff, and helpful onboarding resources. Frequent technical disruptions 55% negative reviews out of 42 Some users report bugs and issues, including glitches, outages, and problems after updates that disrupt daily operations. Olivia E Patient Care Coordinator, 2 - 10 employees. "There are occasional glitches that obstruct my view of certain parts of the screen, but this isn't frequent." Intuitive and simple navigation 91% positive reviews out of 47 Most reviewers describe ease of use as important, highlighting straightforward navigation and quick learning for new users. Flexible cloud-based accessibility 100% positive reviews out of 27 Most reviewers find cloud access convenient, enabling work from any location without server maintenance or installations. Ryan S OD, 2 - 10 employees. "Cloud accessability is great, software is pretty snappy since switching to HTML." ## Showing most helpful reviews Showing 1-25 of 204 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Darcy/April W. optometrist Used the software for: 2+ years ### "This is my first experience with "paperless" records- wholly an excellent, easy to use product." October 7, 2017 5.0 quickly keep track of inventory, check the schedules, use anywhere there is a reliable internet connection- I've been on vacation and been able to help staff answer questions and complete records. Its a reliable work horse. Pros The ease of use in record taking- with training and familiarity, it became second nature within a few days. Its even better once patient's return for their repeat exams in subsequent years. I'll use the phrase, "How did I get along before this?" I love how much more complete I can make the record- recording even more detail than I did with paper records. I highly recommend this product, but, its going to cost you. Cons The inability to easily take a previous report (for eg. Diabetic reports to physicians), transfer it forward and just modify the date and few particulars. Also, the inability to easily reorder the same contact lenses, but with the updated rx- the current system requires the entire order to be started from scratch again. The drawing feature is unwieldy. Review Source CS Crystal S. Co Office Manager Medical Practice Used the software for: 2+ years ### "Revolution EHR" March 25, 2025 4.0 We love revolution at our office for patient Pros The customization with Revolution is awesome. Cons All of the updates during business hours causing a lot of downtime with the software. Review Source KJ Kristin J. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Looking for upgrades that work better" September 7, 2024 3.0 I feel like RevIntake is a good sum up of my feelings for Rev. I promises to solve all my problems, but once the final product is released, it isn't quite what I was hoping. It's not very pretty, but it's functional. It could be much better, but I can't get any input through the system. Pros I like that I can do everything I need - exams, optical, scheduling, billing. I like that it is common and people already know how to use it. I love integrations like SmartFlow, Weave and Visionweb. I like that most things in the exams are customizable. Once you figure out that the green plus does the same thing on various levels, you are golden. Cons Requests for new things fall on deaf ears. There are so many small tweaks we have asked for that are sent to the development team and we never hear back why they aren't implemented. I want to customize my orders page, it has old data for lenses we don't use and I want to update. I want the 12th spot that is empty on each patient main page to be "Referrals." I need the schedule to stop pulling up the agenda each time and instead pull up the calendar. I need to be able to print reminders from the EHR onto cards or a printed: I've messed about making letters that pull that information, but this is a no brainer that I need and cannot get easily. The new RevIntake forms are not a better solution to paper. Searching for medications is a bear, my patients can barely make it thru the forms in 20 minutes because the interface not easily read. I need them in Spanish. My barcode printer won't line up right - Rev says its a hardware issue, Datamax says its a software issue. Review Source HD Hailey D. Optometric Assistant Medical Practice Used the software for: Less than 6 months ### "Best Site for Optical Practice! " December 31, 2025 5.0 I think the value is great and it’s a very secure site. It’s extremely easy to bill insurance and also communicate what’s needed to patient’s. The customer support is also very easy to work with. Pros I love that the site is so fast and easy to use. It makes it easy to manage scheduling and everything we need about patients. It’s the best site for optical practice! Cons The only thing I don’t like is sometimes it can be slow but most of the time it works great! I love that it’s beginner friendly. Review Source EB Emily B. AR Hospital & Health Care Used the software for: 2+ years ### "Go with the flow!" February 14, 2025 5.0 The ease of using RevEHR has streamlined our practice flow. From patient demographics and scheduling to charting to billing, the flow is easy and efficient. Pros RevEHR is very intuitive and easy to navigate. Even at our fast-paced front desk, our staff is able to easily navigate through multiple workflows to get our patients scheduled in accurately and easily. Cons Submitting claims through our clearinghouse can sometimes have hiccups, but those seem to be caught and fixed quickly. Review Source CP Cheyenne P. ADMIN Medical Practice Used the software for: 2+ years ### "HVC REVIEW OPTOMETRY " February 14, 2025 5.0 Very impressed and satisfied with the product and transparency with email updated Pros I love the simplicity to learn the software Cons Wish that it would integrate the payments for me Review Source SK Sanaa K. Chief Clinic Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Comprehensive EHR with Room for Improvement" February 7, 2025 4.0 A solid EHR solution for eye care practices with useful features, but it could benefit from a more modern, user-friendly design and improved efficiency. Pros The cloud-based system allows easy access to patient records from anywhere, and it integrates well with optical workflows. Cons The interface feels outdated, and navigating certain features can be cumbersome, requiring too many clicks for simple tasks. Review Source OW Orrin W. Optical Manager Medical Practice Used the software for: 2+ years ### "RevolutionEHR Review" January 15, 2025 5.0 I have been using RevolutionEHR for years. It is my favorite EHR of all the different ones I have used. Pros The system is very easy to navigate and to use. Cons Making reports can be challenging but can find by Rev support. Review Source HF Holly F. Optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "Revolution review top notch EHR " February 15, 2025 5.0 Good. Help team is very responsive. Love the pulling forward option and lots of ways to do the same thing. Lots of information easy to access. Pros I love the pulling forward previous information option on past patients! Saves so much time for established patients! Cons Extra clicking on screens and lots of pages to print exam. Review Source TK Tina K. Office Manager Hospital & Health Care Used the software for: 2+ years ### "RevEHR Review" December 5, 2024 5.0 Overall, we have been good with Revolution. Have used it since 2010. Pros Overall, a good product. Like any technology it has it its issues. The grass isn't always greener on the other side. Cons Too many clicks of the mouse, some improvements are slow coming. Alternatives considered [Eyefinity OfficeMate](https://www.capterra.com/p/80537/OfficeMate/) Reason for choosing RevolutionEHR Simpler transition from RLISYS to RevEHR Switched from [Othership](https://www.capterra.com/p/266602/Othership/) RLISYS was no longer going to be supported Review Source RB Rob B. Optometrist Medical Practice Used the software for: 2+ years ### "Cumbersome, error prone, not improving at a reasonable pace." June 5, 2024 2.0 Cumbersome, feedback not well received by company, improvements slow in implementation. Pros It's intuitive to use. Keeps training relatively easy. Cons Sometimes loses or mangles data. Requires triple checking things that should be automatic. Reason for choosing RevolutionEHR At the time (about 10 years ago) it seemed like a forward facing, OD owned, company that was interested in becoming a best of breed EHR with a patient portal as a central component. Switched from [MaximEyes](https://www.capterra.com/p/79135/MaximEyes/) Ease in obtaining meaningful use and providing a cloud based solution Review Source MH Mohammed H. Optometrist Medical Practice Used the software for: 1-2 years ### "New Sublease EHR" December 4, 2021 5.0 From start to finish, it was amazing. I immediately got connected with a sales rep who was very upfront about costs and value added to my new office. Thereafter I worked with \[SENSITIVE CONTENT\] to implement the software and she was AMAZING! Since my initial virtual calls with her, I have reached out a few more times to her needing help with the EHR and she returned my calls/emails every time. I have 2 other offices and will hopefully grow to more offices and will use Rev exclusively because of the customer service and support I have received thus far. Thank you! Pros I loved all the preset features of the software. There was very little for me to add in and that saved a ton of time while starting a new office. Cons Some of the new HTML formatting in the software is a nuisance but overall very happy with Rev. Alternatives considered [Compulink](https://www.capterra.com/p/209707/Compulink-Healthcare-Solutions/)[Eyefinity Encompass](https://www.capterra.com/p/156685/Eyefinity-EHR/)[Crystal Practice Management](https://www.capterra.com/p/91368/Crystal-Practice-Management/) Reason for choosing RevolutionEHR The interface and ease of use of Rev far surpassed the other companies. Review Source TH Trinh H. Optometrist Hospital & Health Care Used the software for: 6-12 months ### "One year with RevEHR" February 14, 2025 5.0 Overall I'd give RevEHR a 7/10. I have yet to explore all the customization options but it's nice to know it's there. Pros There are lots of options for customization. Cons Too much clicking to get to different screens and customization can get confusing with how things are named. Review Source TN Tri N. Optometrist Medical Practice Used the software for: Less than 6 months ### "Optometrist" February 15, 2025 5.0 Overall not a bad system to use...easy and simple to apply Pros Simple and easy to use and very helpful with my office. Cons Integration of all the exam equipment with the system Review Source JP Jason P. Optometrist Medical Practice Used the software for: 1-2 years ### "Love RevolutionEHR" September 5, 2024 5.0 Pros Revolution EHR is very user friendly compared to so many other EHR's that I have used. It's rare that we have glitches in performance, and whenever there are issues, Revolution's team is quick to fix it. The other thing I have always appreciated, is that they are constantly making improvements to their product, and they listen to their customers about changes or add-ons they would like to see. Cons Can't think of anything off the top of my head. Any issues I ever think of are very minimal and I soon forget them anyway. Review Source CH Casey H. Optometric Technician Medical Practice Used the software for: 6-12 months ### "Overall, a decent software " March 10, 2022 4.0 It's been fine. I have gotten used to the software for the most part and learned to navigate the constant issues that occur throughout the work day. Pros I will start by saying the one thing I like about Revolution is how detailed it is, but this also one of the reasons I don't love it. Switched to Rev back in June of 2020. It took some time to get used to. I do like that there is a search exam slot option that allows you to easily search a certain day or time for any appointment. I also like that I can pull up the schedule from any device while in a patient's chart. I was unable to do this in EPM and EHR. Cons Quite a few. I feel as though Rev is so detailed it can makes things more confusing. There are way too many places in a patient's chart to add notes. EPM only had one place for notes which was nice because everything was in one place. I don't like that you can't see the entire weeks schedule, just one day at a time which can be annoying. You also can't see the whole day without scrolling up or down. The software is very glitchy and I get at least 2-3 error messages throughout the day that requires me to logout then log back in. Sometimes it won't save the patient's hPI or visual acuities. Everything is a bunch of clicks; ordering glasses, sending though rxs, finalizing rx, etc. We were told when switching to this software everything would transfer over. That could not be further from the truth. I have had to manually import data for over a year (rx, diagnosis, medical issues, meds, etc). Quite a chore when I'm busy with working. Switched from [Eyefinity Encompass](https://www.capterra.com/p/156685/Eyefinity-EHR/) Price and minor issues with the software Review Source Response from RevolutionEHR April 26, 2022 Hi Casey, Thank you for sending your feedback regarding RevolutionEHR. We're glad you are having a positive experience, and we apologize that the software is not blowing you away. We have sent your comments back to our product team so they can make adjustments accordingly. Please reach out if you have any other comments or questions about RevolutionEHR - we are always here to help! Best, Your RevolutionEHR team FY Fei Y. Owner, Optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "RevolutionEHR for Optometry and Practice Management" June 5, 2024 5.0 Best EHR i've used so far. Very easy to navigate and has multiple options to do one task Pros Very much customizable and easy to use. Always on top of if something has gone awry with any part of the system and will update users. Always resolves issues as quickly as possible Cons It would be nice to have more of a training on how to utilize revolutionEHR to its full extent with an actual person rather than just the videos, especially at set up, then through out the years maybe once/twice a year. Review Source HK Heeyoon K. Owner Hospital & Health Care Used the software for: 2+ years ### "Very disappointed with revolutionEHR's customer service and integration with revbilling. " June 11, 2024 1.0 Pros I really didn't have much issue with RevolutionEHR but once they partenered with chirotouch their quality of service declined. Cons Customer service and client management when trying to integrate revbilling and revclear. RevBilling was the worst choice I have made in running a business and fraudulent service. Review Source VR Verified Reviewer Staff Accountant Financial Services Used the software for: 2+ years ### "Great Software for Inventory Needs" November 27, 2018 5.0 I use this daily to track customer eyecare health. Data is simple to access when uploading retinal images with our Optos machine. If you plan on having the most current technology for eyecare, you need RevolutionEHR. Pros This software met my needs to managing my inventory and clients. It's constantly improving and receiving major updates that are extremely helpful. Most importantly, the reporting in the software is easy to use and Excel friendly. This is the best software I found to manage both customers and product while being HIPAA compliant. Cons This isn't really a software issue, but customer service could be better. Their software team can take a long time to get back to you if you have any requests or issues with a report that won't pull. Review Source NW Nathan W. Optometrist Medical Practice Used the software for: 2+ years ### "Great Service and Expertise " July 6, 2021 5.0 It consistently works and I can access it from anywhere and it's very easy to learn and \[SENSITIVE CONTENT\] has been super helpful in helping me navigate and implement this EHR at my offices. Pros I can access it from anywhere and it rarely breaks down. Also, \[SENSITIVE CONTENT\] has been super helpful helping me set it up for my current office as well as my new office. Cons The initial set up has a bit of a learning curve but nothing too bad but fortunately \[SENSITIVE CONTENT\] was able to walk me through it so it all worked out fine. Review Source cA chelsey A. optician Medical Practice Used the software for: 1-2 years ### "Good" May 24, 2022 4.0 Good. Pros This product is easy to use and makes scheduling easy. I am able to link this product to weave for additional support. Cons I don't like the bugs. Sometimes it is slow to load and log-in, I get logged out sometimes and things do not refresh quickly. Review Source Response from RevolutionEHR June 13, 2022 Hi Chelsey, Thank you for your review of RevolutionEHR. We're glad you are having a positive experience, and we apologize that the software is not blowing you away. We have sent your comments back to our product team so they can make adjustments accordingly. Please reach out if you have any other comments or questions about RevolutionEHR - we are always here to help! Best, Your RevolutionEHR team LG Lanie G. Optician Medical Practice Used the software for: 2+ years ### "5 Star Review!" June 7, 2024 5.0 Love it!! It makes the days work smooth and easy. Pros The ease of learning the program and they continually work to keep it working to best suit our needs. Cons I can't think of a thing. It is well put together. Review Source VR Verified Reviewer Optometry Assistant Medical Devices Used the software for: 1-2 years ### "An Optometrists' Best Friend!" January 28, 2021 5.0 Pros I love how accessible RevolutionEHR makes patient files—past and present. Also, the ability to merge duplicate patient files (for example, one from 3 years ago and one from a recent visit) is remarkable. I also like the design of the software, as it is easy to navigate. Cons I do not like how the software can be glitchy. At times, RevolutionEHR will not allow me to login to my account unless I try several different times. This can be very frustrating with a busy day with many patients to look up. Review Source JK Jeff K. Optometrist Health, Wellness and Fitness Used the software for: 2+ years ### "Customer Service at its Best" February 27, 2019 5.0 THE PEOPLE MAKE THIS COMPANY. I thought I set the bar on customer experience but for a small practice, I think that's pretty easy to do. For a large company like RevEHR to manage so many customers and the ever challenging and changing healthcare and software worlds...and do it like a 5 star hotel...escapes my comprehension. Pros The thing I liked most about the SOFTWARE was the attractive interface, the video training modules for my staff, the fact that I was always informed of updates or issues to be concerned with going down the pipleline, and the ability to access RevEHR from anywhere with a network connection. Cons The exam flows are too click-heavy...with multiple menus and submenus for testing...would like to see more tests combined into less pages/tabs. Review Source PF Paul F. Optometrist Medical Practice Used the software for: 2+ years ### "Easy, customizable charting" July 7, 2021 5.0 Pros I love that I can add tests, customize plans, and have easy access to customer service. Cons I do not have any cons about Revolution. 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