# Page 7 | RevolutionEHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is RevolutionEHR the right Optometry solution for you? Explore 203 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124589/RevolutionEHR/reviews --- RevolutionEHR 4.5 (203) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of RevolutionEHR ## Showing most helpful reviews Showing 151-175 of 203 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DM Dawn M. Office Manager Medical Practice Used the software for: 2+ years ### "Rev U was a great experience will definitely go again" October 2, 2017 5.0 Pros Easy to use, great customer support, little to no down time. Useful updates, not just added muck to slow things down Cons only problem currently is with daylight savings time messing up our schedule since we don't change time. Review Source NO Nathan O. Optometrist Used the software for: 2+ years ### "I love Revolution and have no intention of ever looking anywhere else." September 28, 2017 5.0 Pros It's very intuitive for the most commonly used features. They built a program like an office functions. Cons I'm ready for the conversion away from Flash to HTML 5! It will be nice to be able to access more from my phone. Review Source AP ANNE P. Doctor/owner Used the software for: 2+ years ### "overall very good, I have been wit REV for over 5 years and appreciate how it has evolved!" September 28, 2017 4.0 Pros Looks pleasing to the eye. Good flow, ability for company to adapt and make changes as needed. dont know what to say but did not have enough characters to submit :) Cons Adobe!!!! Time consuming on back end data entry. Review Source JF Julie F. Optometrist Mental Health Care Used the software for: Less than 6 months ### "RevolutionEHR" August 11, 2020 5.0 One of the best things I’ve encountered so far was the helpfulness of staff from the device transfer team (specifically Paul). He has gone above and beyond my expectations and has been extremely easy to work with. Pros I really like how you can customize everything to make flow more efficient. Cons Calendar system. I wish you were able to look at more than one day at a time. A full week overlook would be very beneficial Switched from [Sightview](https://www.capterra.com/p/5411/ManagementPlus/) Poor response from company and unable to access help when needed. Continuously get knocked off system. Review Source RC Ryan C. Owner/optometrist Used the software for: 2+ years ### "RevolutionEHR is the best EHR on the market!" September 28, 2017 5.0 Pros RevolutionEHR is very easy to use and super customizable. I can easily train new staff to use the software. Cons The portal needs work. Patients should be able to set their own password and retrieve it if they forget. Review Source SD Stephanie D. Optometrist Medical Practice Used the software for: Less than 6 months ### "Great experience with great service" April 27, 2021 5.0 So far it has been a positive experience. We have worked with \[SENSITIVE CONTENT HIDDEN\] and she has been the most helpful and patient integrator for our office and team. Always available to answer questions via phone or email and easily explains solutions. Pros The fluidity between the scheduling software my office uses (TAB) and the EHR itself. Easy to create new patient profiles and change appts and both are updated in real time. Cons Inability to E-fax directly to offices because we have reports and referrals to send out quite often. Reason for choosing RevolutionEHR I have used many products in the past and for our office the ease at which our patient database was integrated into the system was very efficient and effortless. Review Source TR Tracy R. reception Medical Practice Used the software for: 2+ years ### "This is great " October 19, 2018 4.0 Great, easy to contact and fast response esp with customer service Pros Windows Based and easy to navigate as well Cons Not being able to custom print fee slips with our most used procedure codes on it. Review Source VR Verified Reviewer Optical Technician Medical Practice Used the software for: 6-12 months ### "Easy to navigate" February 7, 2019 4.0 Pros This software is very easy to use and easy to catch on to as a new employee. Cons I know I can change the settings to long standby times but when I'm logged out and resign in I would all of the information to still be available, example would be patient chart I was previously working on. Review Source SP Scott P. Optometrist Medical Practice Used the software for: 2+ years ### "unsurpassed ciustomer service" September 28, 2017 5.0 streamlined practice operation Pros the software is user friendly and easy to jump back ond forth between needed windows. The downtime for glitches is very seldom Review Source CB Christopher B. Doctor Medical Practice Used the software for: Less than 6 months ### "Revolution EHR" January 24, 2017 3.0 My experience with this software has been mixed but overall I dislike the product. There are some good features, but for what I needed this software has not been a great fit. Pros The product is customizable. The cost is good. It is easy to install and start up because it is cloud based like most software today. Minimized IT costs. The one-click normal button is good for when you have a routine exam. Cons The software is good if most of your patients are routine eye care exams with a very little disease. The more you have to document in terms of disease and diagnosis, the more it slows you down. It also doesn't flow as well going through the exams. For instance, I have to click on another section to finalize the exam instead of being able to okay the glasses prescription from one section. You must go through training in order to learn to fully use this software because it is not as intuitive as some other software options that are available. The customer service is not easy to reach in an urgent situation. The customer service usually has to call you back after you have left a message. Some other software has more management reports to review than Revolution EHR. Review Source ED Erica D. Optometrist Health, Wellness and Fitness Used the software for: 1-2 years ### "Overall great" September 28, 2017 5.0 Easy to use. Pros Schedules, Accounting, Optical and EHR is all on one platform. The system is cloud based so can be accessed from anywhere Cons In order to chart there is a lot of different screens that you have to click on, and if you add a screen you do not wat their is no way to delete it. Review Source TB Tammra B. Optometrist Medical Practice Used the software for: 1-2 years ### "Revolution is simple to use and updates easy to follow." October 2, 2017 5.0 Pros Updates are accurate and data entry a breeze. Video information sessions are extremely helpful and increase understanding of product to its potential. Cons Minor technical glitches- sometimes site unavailable. Sometimes I want to add a diagnosis that isn't listed or available. Review Source CV Christina V. Optometrist Used the software for: 1-2 years ### "Customer support great!" September 28, 2017 4.0 Pros The software was created for eye care professionals. You can customize your layout. The options of customization are endless! Cons Sometimes it will not run smoothly with different browsers. Sometimes I cannot find non-ocular ICD-10 codes that I would like to use. Review Source YD Yvonne D. Owner/Optometris Used the software for: 1-2 years ### "Regret purchasing program" October 8, 2017 2.0 None Pros Cloud based software- easily to log into from any computer and no need to back up servers to maintain records Cons Poor Customer Financial Support- never returned repeated phone calls Poor Credentialing Process- countless errors and still waiting for approval Review Source TT Tina T. Insurance Coordinator Medical Practice Used the software for: Less than 6 months ### "New to Revolution" December 10, 2021 5.0 My experience so far with Revolution has been great. I've joined Melissa Reed on open hours several times during our start up and this helped me tremendously. Pros Additional features and functionality... Cons Not having appointment icons or patient indicators. Review Source ED Emmanuel D. Optometrist Hospital & Health Care Used the software for: 2+ years ### "Great system to use for patient care" March 4, 2021 5.0 \[SENSITIVE CONTENT HIDDEN\] was integral in helping me set up my system and training on how to use it. She is extremely patient, knowledgable and friendly. Great partner to work with! Pros Easy to use, learn and implement to my practice. Cons Too many updates that need to be read to go away. Review Source BQ Bryan Q. Optician Medical Practice Used the software for: Less than 6 months ### "Pretty OK, works" October 1, 2015 4.0 Pros Cloud based, thus integrated into every system. Really does have a lot of feature. Their support team is ACTUALLY there during transition and after (so far, went live 2 weeks ago). Cons While you can modify everything, you can't modify it easily on the fly. On the phone with an established patient booking an appointment and want to change their phone number? Not just highlight and change. Click name, click name AGAIN to take you to the "Patient" pod, open their demographics pod, click Edit (almost hidden graphically in the bottom right) to be able to type, change, click Update, go back to the schedule, totally one click. Also lacks easy to see overviews for information. Want to see a patient's name, address, phone number, and insurance in one tight screen? Nope, separate. Want to see a slate of the day's patients with a live update of where in their exam process they are? Nope, not there. Want a simple end-of-day report that has all the reports you would print out in one click (maybe two - check it, then print?) So far, haven't found that one. Lots of reports in lots of menus and lots of buttons to click. Review Source SH Sall H. OD Used the software for: 1-2 years ### "Great customer service" September 28, 2017 5.0 Pros Easy to use, great customer service. Very easy to see which staffer did what. Makes retracing steps very easy. Cons Too many clicks. It takes way too long to complete a comprehensive exam. I will eventually need to get a scribe. Review Source DJ David J. optometrist Medical Practice Used the software for: I used a free trial ### "EHR evaluation" March 29, 2024 3.0 Pros Product has been in use for awhile. It's a popular product for many optometrists. Fairly easy to use. Cons RevolutionEHR is geared more for practices that emphasize eyeglass and contact lens and less useful for medical eyecare Review Source LB Leslie B. optician Medical Practice Used the software for: Less than 6 months ### "Please do NOT purchase this software." July 1, 2016 1.0 Pros There is nothing good to say. I wish I could have a positive point but I do not. Cons This program is a complete mess starting with the inventory function. Complete and total disaster. To add to this disaster, they use Frames Data program which is completely incorrect and has messed up our inventory so bad. When I talk to customer support about this they always say "We know its a problem and hopefully in a future update we will fix it". ALSO, they have a section of inventory for sunglasses and you cannot enter the eye size and color. Its ridiculous. Customer service told me I have to enter sunglasses in both regular frame inventory AND in sunglasses inventory. When I run inventory reports they don't tell me color and size so when I print off the list I have to manually figure out if I really have 2 of the same frames and what colors they are. Next issue is how much clicking and not user friendly the software is. I waste a ton of time clicking through things that other programs have easily displayed on one page. It doesn't make any sense. I waste so so so much time every day. Review Source SP Shannon P. Billing Specialist Accounting Used the software for: 6-12 months ### "The Absolute BEST Customer Service I've EVER had!" March 4, 2021 3.0 Everything! Pros I like the "Tasks" option. It's easy to use and comes in handy! Cons The new update isn't as user friendly as it was before, but still ok. Review Source KC Kristen C. Optician Used the software for: Less than 6 months ### "Great product" April 6, 2018 4.0 Pros We use this product at work to keep track of our patients health records. It is easy to use and has all their information in one spot and has multiple ways to look patients up which is nice. It is very easy to input any information you need. I like the fact that it is a cloud based system so it can be pulled up from anywhere you need. Cons This product is a little on the expensive side, we have only used it for a few short months and I have not see anything I do not like. Review Source JB Judith B. Optometrist Medical Practice Used the software for: Less than 6 months ### "New Revolution EHR user" March 5, 2021 5.0 This is our first experience with electronic health records.I cannot say enough about how friendly and informative \[SENSITIVE CONTENT HIDDEN\] has been through this whole process. As an older doctor, I found it more challenging than my younger counterparts but \[SENSITIVE CONTENT HIDDEN\] was always attentive to my concerns and very encouraging. She is one of the nicest customer support people I have ever encountered. Pros We found it to be flexible and easy to customize to our needs. Cons We feel sometimes that there are multiple keystrokes to get certain information inputted. Review Source SA Serge A. Optometrist Medical Practice Used the software for: Less than 6 months ### "Great Software" March 8, 2021 5.0 I am very happy with the product Pros Easy of patient management. Exceptional customer service. \[SENSITIVE CONTENT HIDDEN\] helped me a great deal to work with the software. Very knowledgeable and friendly. Cons If the internet goes down and loose connections. Alternatives considered [iTRUST](https://www.capterra.com/p/181958/iTRUST/) Reason for choosing RevolutionEHR Ease of use Review Source DH Dan H. Doctor Medical Practice Used the software for: 2+ years ### "A User's Review of Revolution EHR" April 15, 2015 4.5 Pros The software is user friendly and the vendor provides outstanding service. Also, there is only a monthly fee and no huge cash outlay in the beginning. Cons Like almost all EHR software there is room for improvement - one of my major issues is that you can only view the schedule one day at a time. I would like to be able to see the whole week. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.