--- title: "ModMed Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ModMed Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/124590/EMA/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # ModMed Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ModMed ## What is ModMed? Cloud-based, specialty-specific EMA® and gGastro® EHR systems, accessible via tablet, browser, or smartphone, are developed by physicians to speed documentation, boost efficiency, and keep the focus on patients. EMA® is designed with a built‑in AI‑powered ambient listening solution, refining itself to each doctor’s style by remembering preferences and suggesting billing codes. Across 10 specialties—from allergy to urology—these platforms integrate seamlessly with ModMed® Practice Management and billing services for an efficient, intelligent workflow. ## What is ModMed used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/) Recognitions Shortlist Best ease of use Overall rating Based on 567 user reviews Reviews sentiment Positive 90% Neutral 5% Negative 5% Pros & cons Effortless daily operations Streamlined and intuitive navigation Challenging billing and insurance processes Frequent technical glitches Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Electronic Medical Records / 2026 - Medical Billing / 2026 - Medical Practice Management / 2026 - Revenue Cycle Management / 2026 - Telemedicine / 2026 - Medical Scheduling / 2025 - Patient Engagement / 2025 Our "Best of" badge program showcases products with the highest ratings... - Medical Scheduling / 2026 - Orthopedic EMR / 2026 - Plastic Surgery / 2026 Our "Best of" badge program showcases products with the highest ratings... ## ModMed alternatives Highest Rated [DocVilla](https://www.capterra.com/p/203619/DocVilla/) [5.0 (75)](https://www.capterra.com/p/203619/DocVilla/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203619/DocVilla/) [4.0 (1,391)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [4.3 (514)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.2 (38)](https://www.capterra.com/p/228336/NextGen-Enterprise/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/124590/EMA/alternatives/) ## FAQs about ModMed Overview ### What problems does ModMed solve? ModMed solves the burden of slow, paper-based specialty documentation by providing dermatology-focused body maps, diagnosis prompts, reusable notes, photo capture, and preselected medications. It also keeps prior visits, pathology results, and follow-up needs accessible for care coordination. Dermatologists, medical assistants, front-desk teams, and multi-provider clinics benefit from faster chart completion, scheduling, coding, and patient tracking. Answer based on 202 reviews Overview ### Which roles and teams benefit most from ModMed? ModMed is most used by medical assistants, physicians, physician assistants, and clinical teams for documenting visits, managing patient records, and supporting care delivery. Front-desk and patient-coordination staff handle scheduling, intake, and communications, while practice managers, administrators, billing managers, and owners oversee operations, claims, and practice performance. Answer based on 495 reviews Overview ### What company size and industries is ModMed built for? ModMed is built for small specialty medical practices, which account for 86% of reviewers, led by Medical Practice organizations at 63%. It serves allergists, dermatologists, gastroenterologists, OBGYNs, ophthalmologists, orthopedists, ENT specialists, pain doctors, plastic surgeons, and podiatrists, while also supporting hospital and health care providers (17%) and health, wellness, and fitness organizations (11%). Answer based on 568 reviews Features and Usability ### What are the key features of ModMed? ModMed includes charting and patient records management for completing notes and keeping charts, histories, images, and treatment plans together. Appointment management, appointment scheduling, and confirmations/reminders support patient visits, while e-prescribing, insurance eligibility verification, medical billing, and the patient portal cover prescribing, coverage checks, claims, and patient communication. It also meets HIPAA Compliant requirements. Answer based on 134 reviews Integrations ### Which third-party tools and platforms does ModMed integrate with? ModMed integrates with 3 third-party tools: Klara, Medsender, and Website. Reviewer mentions also reference athenaOne in relation to contact linking and prior EHR comparisons, although the available catalog data specifically lists Klara, Medsender, and Website as integrations. Answer based on 37 reviews Getting Started and Support ### How easy is it to onboard and train a team on ModMed? ModMed offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that front-office staff, clinical teams, providers, and new hires often learn core workflows quickly, including those without medical experience. Larger implementations, advanced features, and less technical or older staff may require several weeks, hands-on guidance, and ongoing training. Answer based on 67 reviews Getting Started and Support ### What customer support options does ModMed offer, and how do users rate the experience? ModMed offers email/help desk, FAQ/forum, a knowledge base, and phone support. Users often describe staff as friendly, helpful, and responsive, with quick answers and callbacks. However, some report delayed ticket responses, difficulty reaching knowledgeable phone representatives, and unresolved technical or billing issues after implementation. Answer based on 76 reviews Features and Usability ### How well does ModMed support patient charting? ModMed makes specialty patient charting faster through structured templates, dropdown fields, mobile documentation, and reusable notes. Clinical staff value clear navigation, drag-and-drop records, and tools for tracking follow-up, but some practices need more customizable smart phrases, easier access to key fields, and less duplication during medication and allergy entry. Answer based on 66 reviews Updates and improvements ### How often does ModMed update its software? ModMed keeps its clinical software current with frequent releases that add features, support regulatory changes, and refine workflows. Dermatology and specialty practices often find new tools intuitive and manageable, but frequent updates can alter familiar steps, cause occasional slowdowns or errors, and require staff to review release notes. Answer based on 71 reviews ## Who uses ModMed? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Effortless daily operations 91% positive reviews out of 112 Most reviewers indicate ease of use enables staff to focus on patient care and learn the system quickly. Tracy K. Office Manager, 11 - 50 employees. "It has made charging patients so much easier. Because of the ease, you can spend more time focusing on patients and less time in an iPad." Challenging billing and insurance processes 60% negative reviews out of 47 Some users report billing and insurance functions are difficult to manage, with slow support and frequent errors. Jean S. President, 2 - 10 employees. "Also, the billing was often inaccurate, necessitating tickets, calls, etc." Streamlined and intuitive navigation 94% positive reviews out of 36 Most reviewers describe navigation as straightforward, letting users quickly access information and complete tasks efficiently. Frequent technical glitches 79% negative reviews out of 43 Most users report recurring bugs, lag, and slowdowns disrupt workflow and cause frustration during daily use. Tara S. Medical Assistant, 51 - 200 employees. "Frequent glitches and error codes could be improved" Specialized dermatology features 90% positive reviews out of 31 Most reviewers appreciate dermatology-specific tools, templates, and workflows that support efficient, accurate dermatologic care. Bonnie M. FD Supervisor, 11 - 50 employees. "works well for our dermatology practice that has a cosmetic & aesthetic side as well as medical." ## Features AI summary Based on 4,113 Electronic Medical Records reviews Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) ModMed supports all three of the features reviewers rate highest: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help healthcare organizations protect sensitive patient data, maintain complete and accessible records, and document care accurately, allowing teams to improve compliance, support clinical workflows, and deliver more consistent patient care. HIPAA Compliant 4.9 (250) 93.60% of 250 reviewers that rated this feature as important or highly important With this capability, you can ensure patient data privacy and security. Reviewers appreciate how ModMed makes HIPAA compliance straightforward, noting secure access, password protection, and clear compliance prompts help them maintain patient confidentiality and feel confident about data safety. Patient Records Management 4.7 (100) 88.00% of 100 reviewers that rated this feature as important or highly important ModMed offers you centralized, easily accessible patient records. Users think it’s simple to retrieve, scan, and fax records, and value having all information in one place. Some reviewers feel customization is limited and mention occasional clumsiness in the system’s design. Charting 4.7 (149) 91.95% of 149 reviewers that rated this feature as important or highly important It gives you an intuitive and efficient way to document patient visits. Reviewers indicate charting is easy to navigate, quick to complete, and accessible via iPad. Some users report too many clicks and wish for more customization or easier free-form input. Medical Billing 4.2 (63) 95.24% of 63 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Patient Scheduling 4.4 (32) 81.25% of 32 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups E-Prescribing 4.6 (97) 89.69% of 97 reviewers that rated this feature as important or highly important You benefit from quick and straightforward electronic prescription management. Reviewers appreciate the ease of sending prescriptions to many pharmacies, daily use, and reliable documentation. Some users say sending controlled and non-controlled prescriptions together is not possible and mention extra clicks. ModMed 106 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Transcription: Use AI to convert voice into text automatically - Before & After Pictures: Before and after photos of procedure(s) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Charting: It gives you an intuitive and efficient way to document patient visits. Reviewers indicate charting is easy to navigate, quick to complete, and accessible via iPad. Some users report too many clicks and wish for more customization or easier free-form input. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Consent Forms: A document containing important information about medical records, procedures, trials, testing, risk and benefits for patients. - Customizable Dashboard: Alter the layout and content of dashboards - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: You benefit from quick and straightforward electronic prescription management. Reviewers appreciate the ease of sending prescriptions to many pharmacies, daily use, and reliable documentation. Some users say sending controlled and non-controlled prescriptions together is not possible and mention extra clicks. - EDI: Transfer of data from one computer system to another - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Dermatologists: Software specialized for dermatologists - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Obstetrics & Gynecology: For obstetrics and gynecology (OB/GYN) practices - For Ophthalmologists: For medical practices that specialize in the diagnosis and treatment of eye disorders - For Orthopedics: Specialized software for Orthopedic practices - For Pain Management: Designed for pain management practices & departments - For Podiatrists: Intended to be used by podiatrists - For Urologists: Intended to be used by urologists. - Handwriting Recognition: To scribe and interpret the written words received from online or offline inputs - HIPAA Compliant: With this capability, you can ensure patient data privacy and security. Reviewers appreciate how ModMed makes HIPAA compliance straightforward, noting secure access, password protection, and clear compliance prompts help them maintain patient confidentiality and feel confident about data safety. - Historical Reporting: Information, data and reports that are being tracked over time - Image Management: Support for uploading and retaining image files in the cemetery records database - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Insurance Eligibility Verification: This aspect helps you verify patient insurance quickly and accurately. Reviewers appreciate the time saved, user-friendly interface, and bulk eligibility checks. Some users say not all insurance plans are supported and occasionally find inaccuracies or navigation challenges. - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice History: Store and view prior invoices for each account/client - Lab Results: Laboratory test results - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medical Terminology Database: A library of medical terms, abbreviations, definitions, and meanings - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - Natural Language Processing: Process and analyze human language in text or audio form - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - One-to-One Messaging: Send personal messages to clients or attendees - Online Forms: Create new forms and/or use ready-made online form templates - Onsite Registration: In-person, onsite registration - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: ModMed offers you centralized, easily accessible patient records. Users think it’s simple to retrieve, scan, and fax records, and value having all information in one place. Some reviewers feel customization is limited and mention occasional clumsiness in the system’s design. - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Records Management: Ability to record, store, update, and retrieve information - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Speech Recognition: Train your system to interpret and transcribe voice messages - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Telemedicine: Meet with patients remotely - Templates: Sample files or documents that could be customized as needed or used as is - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Video Conferencing: Connect with meeting participants remotely over video - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (567) 4.5 Based on 567 reviews ## Pricing Value for money 4.3 (449) Value for money 4.3 (449) 4.3 Based on 449 reviews ## Integrations [ Medsender](https://www.capterra.com/p/215989/Medsender/)[ Klara](https://www.capterra.com/p/203066/Klara/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (557) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (557) 4.3 Based on 557 reviews ## User reviews Overall rating 4.5 Based on 567 reviews Filter by rating Counts reflect reviews available in this feed. 5(378) 4(124) 3(34) 2(11) 1(20) Mentioned topic Recent reviews first, then most helpful NV Nicole V. Practice Director of Operations Used the software for: 3-5 years ### "Great experience, would recommend" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 12, 2026 Overall I would recommend ModMed with confidence. While I do think there is room for improvement for aesthetic medical practices, it is a great platform for practices that are primarily insurance-based. Security is excellent and the value for the money is there. Pros ModMed is a very robust Electronic Medial Records and Practice Management system. Some of the features we appreciate most are the built-in tools that make billing and coding easier and more accurate. We also love the ability to customize our schedule templates and sync them with our online booking platform. The ability to verify benefits in real-time is also a well-loved feature in our office as it allows us to communicate any anticipated out-of-pocket expenses to patients more accurately. Cons The reporting system is often very delayed, and we experience problems with it pretty regularly. Customer support is mediocre at handling these issues when they arise. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Front Desk Manager Used the software for: 1-3 years ### "Super user friendly! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2026 I am a fan of modmed! It is user friendly to the providers and all office staff. We also use the Modmed billing team! Pros I love that modmed is always evolving. I have used them for some time now and they are always releasing updates to make sure my office has all the tools needed to succeed. Cons The website seems to crash a lot. Tends to have down time and a lot of error messages come up. The good thing is they never last! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer scheduler Used the software for: Less than 1 year ### "ModMed review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2026 mY experiences from across the industry provides a clear picture of what it is like to use ModMed (Modernizing Medicine) today. Pros Doctors like the adaptive, specialty-specific templates (especially in dermatology) that let them bundle common labs and medications to cut down on repetitive clicking. Cons The biggest pain points with ModMed center around high costs, rigid contracts, and frustrating administrative bottlenecks, even though the specialty clinical tools work well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CB Chris B. Senior Data Engineering Consultant Used the software for: Less than 1 year ### "Good Vendor with a Product that Really Helps" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 2, 2026 Overall it was about what I would expect as far it goes for working with an external vendor. They held up their end and assisted us as needed. Pros ModMed was easy to integrate with and provided data that met the requirements that we were looking for. Their pricing was reasonable and we found a hybrid solution that worked for us. Cons There were a few hiccups along the way with setting up the integration and for the most part we received good support through the process, although sometimes they were hard to reach. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sriprada B. Project management Used the software for: 1-3 years ### "ModMed Review: Exceptional Specialty Charting Hindered by High Costs and Administrative Friction" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2026 The overall experience with ModMed is defined by an outstanding, specialty-tailored clinical interface balanced against notable administrative and financial friction. Clinicians consistently praise its intuitive iPad application, specialty-specific exam templates, and adaptive AI coding, which streamline point-of-care documentation and significantly reduce post-visit charting time. However, overall satisfaction is often tempered on the administrative side by complex reporting, restrictive multi-year contracts, steep per-user pricing, and slow customer support response times when technical or billing issues arise. Ultimately, ModMed offers a best-in-class EHR workflow for specialized medical practices, provided the team is prepared to navigate its high cost and administrative overhead. Pros What stands out most about ModMed (Modernizing Medicine) is its specialty-specific, touch-native design that eliminates the clunky, generic workflows of traditional Electronic Health Records (EHRs). Built directly by practicing specialists in fields like dermatology, orthopedics, and gastroenterology, it features an interactive anatomical atlas optimized for iPad that allows clinicians to tap body diagrams to instantly generate structured SOAP notes, billable ICD-10/CPT codes, and prescriptions during patient visits. By integrating these adaptive, specialty-tailored templates with ambient AI scribing and end-to-end practice management into a single cloud suite, ModMed dramatically reduces documentation time, minimizes administrative burnout, and speeds up revenue cycles for specialized practices. Cons Despite its strengths in specialty documentation, ModMed falls short due to high pricing, rigid multi-year contracts, and mediocre customer support that can leave practices stuck when issues arise. While the iPad clinical interface is strong, its administrative and Practice Management side is far less polished, featuring rigid financial reporting, tedious manual coding required for third-party lab integrations, and frustrating feature gaps that force staff to constantly switch between mobile and desktop browsers. Combined with occasional system lag during concurrent multi-user editing, these drawbacks create operational friction and high overhead for smaller or fast-growing medical practices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: 3-5 years ### "Confidential and clear to use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 5, 2026 Pros I like that Klara is HIPPA compliant without a complicated portal. I love that you can assign messages to internal staff, tag yourself as needed for reminders and the smooth integration with our EHR. Their customizable templates make it quick and easy to keep track of forms. Very easy to schedule appointments online. Cons One thing I dislike since their recent update is how the message thread previews the patients last sent message. This seems handy, but it can be really confusing if the patient hasn't messaged in months and we're talking internally, or the patient won't read the message. It just throws you off at first. I also don't like that it does not link more than two contacts with AthenaOne. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer director Used the software for: 1-3 years ### "Don't waste your money on Scribe" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 July 17, 2026 Overall it is good, but it did not take long to realize that Scribe was no good. I tried to cancel the subscription. I even offered to just have them hold the subscription until Scribe is actually ready, but they will hold on to your money no matter how bad their Scribe product is. Pros The EMR is pretty good, but don't waste your money on Scribe. The AI is not ready and should be considered beta. Scribe does not save time and introduces errors which take time to carefully review, using the "protocols" is much faster. Cons Their AI product Scribe. It is no good. You will regret it. The AI listens to the visit and misses key elements of the history. The exam fills in as a text box. The diagnosis is often wrong and the plans are incomplete. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Dermatologist Used the software for: 3-5 years ### "Love it but expensive " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 8, 2026 Overall modmed has been a very positive experience as a dermatologist—EMA thinks like a dermatologist in establishing DDX and formulating treatment plans Pros Efficient All in one Allows me to see a reasonably high volume of patients without a dedicated scribe. Patients love that I send prescriptions from the bedside Cons The cost may become prohibitive. In fact the percent increases in cost surpass our current lease arrangement Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 3-5 years ### "If your practice is loaded, it's for you." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 June 2, 2026 Overall, the platform is excellent but support is poor, billing accuracy is poor and the cost is exorbitant. Pros Mod Med is comprehensive, allowing a physician to keep thorough notes, save procedure images and participate with MIPS and the like. Cons The cost is exorbitant and the support can be very poor with delayed responses. Also, the billing was often inaccurate, necessitating tickets, calls, etc. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Physician Used the software for: 3-5 years ### "High Cost, Low Flexibility: A Cautionary Experience with Modernizing Medicine" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 May 11, 2026 Overall, my experience with Modernizing Medicine has been poor, primarily due to its lack of flexibility and rigid contractual structure. I entered into a five-year agreement at approximately $800+ per user per month for a two-provider setup. When my practice transitioned to a single provider, I was unable to reduce the number of users, despite multiple discussions with their team. The contract is highly restrictive, there is little to no ability to downgrade, and even in the setting of major practice changes, such as selling a practice, the financial obligations remain in place. This creates significant long-term risk for smaller or evolving practices. From a value standpoint, the cost is difficult to justify. The platform is expensive relative to competitors like Practice Fusion, yet lacks key functionalities such as fully integrated lab ordering with preloaded CPT codes and seamless transmission to major labs like Quest Diagnostics or Labcorp. Overall, between the high cost, limited flexibility, and operational inefficiencies, I would advise practices especially smaller or independent groups to carefully review contract terms and consider alternative EHR options. Pros What I like most about Modernizing Medicine is its streamlined, single-page layout, which makes it easy to navigate key sections like past medical history, surgical history, and the assessment and plan without jumping between screens. The interface is intuitive and allows quick access to essential clinical information. Additionally, the order templates are efficient—commonly used labs and medications can be bundled together, which reduces repetitive tasks and improves workflow efficiency in daily practice. Cons Despite its high cost, approximately $800–$1,000 per user per month, plus additional fees for services like faxing and integrations.Modernizing Medicine lacks some basic functionality that is standard in lower-cost EHRs. For example, lab ordering is not fully optimized. Many labs are not preloaded with CPT codes, requiring manual entry for each test and each lab vendor (e.g., Quest or LabCorp). This creates a significant administrative burden, as practices may need to input hundreds or even thousands of codes to enable proper lab transmission and barcoding. In contrast, lower-cost systems such as Practice Fusion often have these features built in from the start. Additionally, the note structure is not ideal. The assessment and plan are not clearly paired together, which can make documentation less intuitive and harder for other providers to quickly interpret. This impacts clinical communication and reduces overall note clarity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/124590/EMA/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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