--- title: "ModMed Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ModMed Software - reviews, pricing plans, popular comparisons to other Medical Transcription products and more." source_url: "https://www.capterra.com/p/124590/EMA/" page_type: "product" language: "en" --- # ModMed Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ModMed ## What is ModMed? ModMed is a cloud-based, all-in-one platform built for specialty medical practices. It combines electronic health records, practice management, revenue cycle management, patient engagement, analytics, and AI tools in a single connected system used by nearly 50,000 providers. Practices use ModMed to manage clinical documentation, appointment scheduling, insurance billing, and patient communication without switching between separate systems. Specialty-specific EHR templates and adaptive learning reduce the time providers spend on documentation and administrative tasks. Core features include electronic claims submission, denial management, payment auto-posting, a secure patient portal, two-way messaging, telehealth, ePrescribing, MIPS reporting, and mobile apps for providers and patients. Surgery center management and medical supply procurement tools are also available. ## What is ModMed used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[Dermatology EMR](https://www.capterra.com/dermatology-emr-software/) Recognitions Shortlist Best ease of use Overall rating Based on 566 user reviews Reviews sentiment Positive 90% Neutral 5% Negative 5% Pros & cons Effortless daily operations Streamlined and intuitive navigation Challenging billing and insurance processes Frequent technical glitches Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Electronic Medical Records / 2026 - Medical Billing / 2026 - Medical Practice Management / 2026 - Revenue Cycle Management / 2026 - Telemedicine / 2026 - Medical Scheduling / 2025 - Patient Engagement / 2025 Our "Best of" badge program showcases products with the highest ratings... - Medical Scheduling / 2026 - Orthopedic EMR / 2026 - Plastic Surgery / 2026 Our "Best of" badge program showcases products with the highest ratings... Rating Breakdown 4.5 +− Features4.5 Value for Money4.3 Ease of Use4.6 Customer Service4.3 Rating Breakdown 4.5 Features4.5 Value for Money4.3 Ease of Use4.6 Customer Service4.3 ## ModMed Reviewers Verdict Updated September 2026 AI summary - ModMed suits dermatology and ophthalmology practices seeking specialty-focused patient management and documentation tools. - Users most consistently value its specialty-specific workflows, user-friendly navigation, and efficiency improvements for daily office tasks. - Practices experience smoother charting, easier records management, and greater productivity in routine operations. - Reviewers note pain points like higher costs, periodic bugs, and billing or insurance limitations that may require extra manual effort. - It fits clinics prioritizing efficient, specialty-driven workflows, but buyers should weigh pricing and occasional system issues against their needs. ## ModMed alternatives Highest Rated [DocVilla](https://www.capterra.com/p/203619/DocVilla/) [5.0 (74)](https://www.capterra.com/p/203619/DocVilla/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203619/DocVilla/) [4.7 (651)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) [View all alternatives](https://www.capterra.com/p/124590/EMA/alternatives/) ## FAQs about ModMed Overview ### What problems does ModMed solve? ModMed solves slow, fragmented clinical documentation and paper-heavy specialty workflows by centralizing charting, coding, photos, prescriptions, pathology tracking, and check-in/check-out in one intuitive system. Dermatologists, ophthalmologists, medical assistants, and front-office teams use it to reduce charting time, improve coding accuracy, speed patient throughput, and keep follow-up care from slipping through the cracks. Answer based on 223 reviews Overview ### Which roles and teams benefit most from ModMed? ModMed is most used by clinical staff, including physicians, physician assistants, nurse practitioners, and medical assistants, who document visits and manage patient care. Practice administrators, office managers, and owners rely on it to streamline scheduling, operations, and reporting, while billing and front-desk teams use it for revenue cycle tasks and patient coordination. Answer based on 298 reviews Overview ### What company size and industries is ModMed built for? ModMed is built mainly for small specialty medical practices, with 86% of reviewers from small businesses and 66% from medical practices. It also serves solo providers through multi-location groups, plus midsize and enterprise organizations, with additional use in hospital and health care at 17% and health, wellness and fitness at 12%. Answer based on 371 reviews Features and Usability ### What are the key features of ModMed? ModMed includes core EHR and practice management features like patient charting, patient records management, appointment scheduling, billing and insurance workflows, and e-prescribing. Differentiating features include specialty-specific clinical notes, coding assistance with charge capture, iPad mobile access, and image management for photos and pathology or exam tracking. Answer based on 130 reviews Integrations ### Which third-party tools and platforms does ModMed integrate with? ModMed integrates with Klara for patient text messaging, Relatient for reminders and broadcast notices, and TouchMD for photo documentation. Official catalog data also lists Medsender and Website integrations. These connections center on patient communication, documentation, and practice website workflows rather than a broad app marketplace. Answer based on 33 reviews Getting Started and Support ### How easy is it to onboard and train a team on ModMed? ModMed offers in-person training, live online sessions, webinars, videos, and documentation, giving teams several ways to learn. Reviewers often say front-office staff, providers, and even new hires learn quickly because the system feels intuitive. Admins, advanced users, and less technical staff may need more hands-on time, especially for deeper features. Answer based on 68 reviews Getting Started and Support ### What customer support options does ModMed offer, and how do users rate the experience? ModMed offers email/help desk, FAQ/forum, knowledge base, and phone support. Users often describe support as friendly, easy to reach, and quick to respond, especially during onboarding and routine issues. Others report uneven experiences, including delayed follow-up, unresolved tickets, and quality that can vary depending on the representative. Answer based on 76 reviews Features and Usability ### How well does ModMed handle patient charting? ModMed makes patient charting faster for many specialty practices through templates, dropdowns, task links, and mobile-friendly workflows. Medical assistants and providers often find visit documentation easier, especially on iPad, but some teams run into duplicate entries, extra clicks, limited customization, and chart views that feel less intuitive on desktop. Answer based on 66 reviews Updates and improvements ### How good is ModMed about updates and product improvements? ModMed delivers frequent updates that keep the platform current, but the pace can disrupt workflows for some practices. Many clinics like the steady feature improvements, release notes, and compliance changes, while some staff report downtime, occasional glitches after updates, shifting menu locations, and requests for stronger testing before rollout. Answer based on 74 reviews ## Who uses ModMed? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Effortless daily operations 91% positive reviews out of 112 Most reviewers indicate ease of use enables staff to focus on patient care and learn the system quickly. Tracy K. Office Manager, 11 - 50 employees. "It has made charging patients so much easier. Because of the ease, you can spend more time focusing on patients and less time in an iPad." Challenging billing and insurance processes 60% negative reviews out of 47 Some users report billing and insurance functions are difficult to manage, with slow support and frequent errors. Jean S. President, 2 - 10 employees. "Also, the billing was often inaccurate, necessitating tickets, calls, etc." Streamlined and intuitive navigation 94% positive reviews out of 36 Most reviewers describe navigation as straightforward, letting users quickly access information and complete tasks efficiently. Frequent technical glitches 79% negative reviews out of 43 Most users report recurring bugs, lag, and slowdowns disrupt workflow and cause frustration during daily use. Tara S. Medical Assistant, 51 - 200 employees. "Frequent glitches and error codes could be improved" Specialized dermatology features 90% positive reviews out of 31 Most reviewers appreciate dermatology-specific tools, templates, and workflows that support efficient, accurate dermatologic care. Bonnie M. FD Supervisor, 11 - 50 employees. "works well for our dermatology practice that has a cosmetic & aesthetic side as well as medical." ## Features AI summary Based on 4,113 Medical Transcription reviews Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) ModMed supports all three of the features reviewers rate highest: **HIPAA Compliant**, **Patient Records Management**, and **Charting**. Together, these capabilities help healthcare organizations protect sensitive patient data, maintain complete and accessible records, and document care accurately, allowing teams to improve compliance, support clinical workflows, and deliver more consistent patient care. HIPAA Compliant 4.9 (249) 93.57% of 249 reviewers that rated this feature as important or highly important With this capability, you can ensure patient data privacy and security. Reviewers appreciate how ModMed makes HIPAA compliance straightforward, noting secure access, password protection, and clear compliance prompts help them maintain patient confidentiality and feel confident about data safety. Patient Records Management 4.7 (100) 88.00% of 100 reviewers that rated this feature as important or highly important ModMed offers you centralized, easily accessible patient records. Users think it’s simple to retrieve, scan, and fax records, and value having all information in one place. Some reviewers feel customization is limited and mention occasional clumsiness in the system’s design. Charting 4.7 (148) 91.89% of 148 reviewers that rated this feature as important or highly important It gives you an intuitive and efficient way to document patient visits. Reviewers indicate charting is easy to navigate, quick to complete, and accessible via iPad. Some users report too many clicks and wish for more customization or easier free-form input. Medical Billing 4.2 (61) 95.08% of 61 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Patient Scheduling 4.4 (31) 80.65% of 31 reviewers that rated this feature as important or highly important Book and manage patient appointments and follow-ups E-Prescribing 4.6 (97) 89.69% of 97 reviewers that rated this feature as important or highly important You benefit from quick and straightforward electronic prescription management. Reviewers appreciate the ease of sending prescriptions to many pharmacies, daily use, and reliable documentation. Some users say sending controlled and non-controlled prescriptions together is not possible and mention extra clicks. ModMed 106 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Transcription: Use AI to convert voice into text automatically - Before & After Pictures: Before and after photos of procedure(s) - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Charting: It gives you an intuitive and efficient way to document patient visits. Reviewers indicate charting is easy to navigate, quick to complete, and accessible via iPad. Some users report too many clicks and wish for more customization or easier free-form input. - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Code & Charge Entry: Assigning monetary value to patients' accounts as per medical codes and appropriate fee schedule - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Consent Forms: A document containing important information about medical records, procedures, trials, testing, risk and benefits for patients. - Customizable Dashboard: Alter the layout and content of dashboards - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: You benefit from quick and straightforward electronic prescription management. Reviewers appreciate the ease of sending prescriptions to many pharmacies, daily use, and reliable documentation. Some users say sending controlled and non-controlled prescriptions together is not possible and mention extra clicks. - EDI: Transfer of data from one computer system to another - EHR/EMR Integration: Allows integration with Electronic Medical Records (EMR) and Electronic Health Records (EHR) systems - EMR/EHR: Create and securely store digital patient records - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Financial Analysis: Evaluate units, projects, budgets, and other finance-related data to gauge their performance and potential risk - Financial Management: Plan, manage, and track the financial activities of an individual or organization - For Dermatologists: Software specialized for dermatologists - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - For Obstetrics & Gynecology: For obstetrics and gynecology (OB/GYN) practices - For Ophthalmologists: For medical practices that specialize in the diagnosis and treatment of eye disorders - For Orthopedics: Specialized software for Orthopedic practices - For Pain Management: Designed for pain management practices & departments - For Podiatrists: Intended to be used by podiatrists - For Urologists: Intended to be used by urologists. - Handwriting Recognition: To scribe and interpret the written words received from online or offline inputs - HIPAA Compliant: With this capability, you can ensure patient data privacy and security. Reviewers appreciate how ModMed makes HIPAA compliance straightforward, noting secure access, password protection, and clear compliance prompts help them maintain patient confidentiality and feel confident about data safety. - Historical Reporting: Information, data and reports that are being tracked over time - Image Management: Support for uploading and retaining image files in the cemetery records database - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Insurance Eligibility Verification: This aspect helps you verify patient insurance quickly and accurately. Reviewers appreciate the time saved, user-friendly interface, and bulk eligibility checks. Some users say not all insurance plans are supported and occasionally find inaccuracies or navigation challenges. - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice History: Store and view prior invoices for each account/client - Lab Results: Laboratory test results - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Meaningful Use Certified: Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged - Medical Billing: Manage billing and payments for a healthcare provider - Medical Terminology Database: A library of medical terms, abbreviations, definitions, and meanings - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - Multi-Physician: Supports practices with multiple healthcare professionals - Multi-Provider Practice: For practices with multiple providers - Natural Language Processing: Process and analyze human language in text or audio form - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - One-to-One Messaging: Send personal messages to clients or attendees - Online Forms: Create new forms and/or use ready-made online form templates - Onsite Registration: In-person, onsite registration - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Patient Education: Educational and medical resources that are delivered to patients online - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Patient Records Management: ModMed offers you centralized, easily accessible patient records. Users think it’s simple to retrieve, scan, and fax records, and value having all information in one place. Some reviewers feel customization is limited and mention occasional clumsiness in the system’s design. - Patient Scheduling: Book and manage patient appointments and follow-ups - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Payment Processing: Accept, record, and reconcile financial transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Physician Scheduling: Manage physician availability and schedules - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Recommendations: Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement - Records Management: Ability to record, store, update, and retrieve information - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remittance Advice: Document insurance payer providing an explanation of benefits (EOB). - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Speech Recognition: Train your system to interpret and transcribe voice messages - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Telemedicine: Meet with patients remotely - Templates: Sample files or documents that could be customized as needed or used as is - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Video Conferencing: Connect with meeting participants remotely over video - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (565) 4.5 Based on 565 reviews ## Pricing Value for money 4.3 (447) Value for money 4.3 (447) 4.3 Based on 447 reviews ## Integrations [ Medsender](https://www.capterra.com/p/215989/Medsender/)[ Klara](https://www.capterra.com/p/203066/Klara/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (555) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (555) 4.3 Based on 555 reviews ## User reviews Overall rating 4.5 Based on 566 reviews Filter by rating 5(377) 4(123) 3(34) 2(12) 1(20) Mentioned topic Sorted by most recent CB Christian B. Senior Data Engineering Consultant Health, Wellness and Fitness ### "Good Vendor with a Product that Really Helps" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 1, 2026 Overall it was about what I would expect as far it goes for working with an external vendor. They held up their end and assisted us as needed. Pros ModMed was easy to integrate with and provided data that met the requirements that we were looking for. Their pricing was reasonable and we found a hybrid solution that worked for us. Cons There were a few hiccups along the way with setting up the integration and for the most part we received good support through the process, although sometimes they were hard to reach. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CM Cody M. Roofer Construction ### "A Reliable Platform for Streamlined Healthcare Management" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 August 28, 2026 Overall, my experience with MODMED was positive. It provided a reliable way to manage patient information, scheduling, documentation, and other day-to-day tasks in one system. While there was a learning curve with some features, once I became familiar with the platform, it helped improve organization and efficiency. Overall, MODMED was a useful tool that made many administrative and clinical workflows easier to manage. Pros What I liked most about MODMED was how easy it made managing patient information and day-to-day workflows. The platform was user-friendly, well organized, and helped streamline tasks like scheduling, documentation, and communication. I also appreciated having important information accessible in one place, which made it easier to stay organized and work efficiently. Overall, MODMED helped reduce administrative work and allowed more time to focus on providing a great patient experience. Cons What I liked least about MODMED was that some features could take time to learn, especially for new users. The system could occasionally feel a bit overwhelming, and certain tasks required more steps than expected. I also found that navigating between different sections could sometimes be less intuitive than I would have liked. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sriprada B. Project management Pharmaceuticals ### "ModMed Review: Exceptional Specialty Charting Hindered by High Costs and Administrative Friction" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 8, 2026 The overall experience with ModMed is defined by an outstanding, specialty-tailored clinical interface balanced against notable administrative and financial friction. Clinicians consistently praise its intuitive iPad application, specialty-specific exam templates, and adaptive AI coding, which streamline point-of-care documentation and significantly reduce post-visit charting time. However, overall satisfaction is often tempered on the administrative side by complex reporting, restrictive multi-year contracts, steep per-user pricing, and slow customer support response times when technical or billing issues arise. Ultimately, ModMed offers a best-in-class EHR workflow for specialized medical practices, provided the team is prepared to navigate its high cost and administrative overhead. Pros What stands out most about ModMed (Modernizing Medicine) is its specialty-specific, touch-native design that eliminates the clunky, generic workflows of traditional Electronic Health Records (EHRs). Built directly by practicing specialists in fields like dermatology, orthopedics, and gastroenterology, it features an interactive anatomical atlas optimized for iPad that allows clinicians to tap body diagrams to instantly generate structured SOAP notes, billable ICD-10/CPT codes, and prescriptions during patient visits. By integrating these adaptive, specialty-tailored templates with ambient AI scribing and end-to-end practice management into a single cloud suite, ModMed dramatically reduces documentation time, minimizes administrative burnout, and speeds up revenue cycles for specialized practices. Cons Despite its strengths in specialty documentation, ModMed falls short due to high pricing, rigid multi-year contracts, and mediocre customer support that can leave practices stuck when issues arise. While the iPad clinical interface is strong, its administrative and Practice Management side is far less polished, featuring rigid financial reporting, tedious manual coding required for third-party lab integrations, and frustrating feature gaps that force staff to constantly switch between mobile and desktop browsers. Combined with occasional system lag during concurrent multi-user editing, these drawbacks create operational friction and high overhead for smaller or fast-growing medical practices. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TF Taya F. Office Manager Hospital & Health Care ### "Confidential and clear to use!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 3, 2026 Pros I like that Klara is HIPPA compliant without a complicated portal. I love that you can assign messages to internal staff, tag yourself as needed for reminders and the smooth integration with our EHR. Their customizable templates make it quick and easy to keep track of forms. Very easy to schedule appointments online. Cons One thing I dislike since their recent update is how the message thread previews the patients last sent message. This seems handy, but it can be really confusing if the patient hasn't messaged in months and we're talking internally, or the patient won't read the message. It just throws you off at first. I also don't like that it does not link more than two contacts with AthenaOne. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kenneth B. director Medical Practice ### "Don't waste your money on Scribe" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 July 15, 2026 Overall it is good, but it did not take long to realize that Scribe was no good. I tried to cancel the subscription. I even offered to just have them hold the subscription until Scribe is actually ready, but they will hold on to your money no matter how bad their Scribe product is. Pros The EMR is pretty good, but don't waste your money on Scribe. The AI is not ready and should be considered beta. Scribe does not save time and introduces errors which take time to carefully review, using the "protocols" is much faster. Cons Their AI product Scribe. It is no good. You will regret it. The AI listens to the visit and misses key elements of the history. The exam fills in as a text box. The diagnosis is often wrong and the plans are incomplete. Switched from [Phoenix Ortho EHR](https://www.capterra.com/p/162065/Phoenix-Ortho/) Phoenix Ortho customer service was suboptimal. Documentation was better with Mod Med Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reasons for choosing ModMed Support team was responsive................. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WL Wieke L. Dermatologist Hospital & Health Care ### "Love it but expensive " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 6, 2026 Overall modmed has been a very positive experience as a dermatologist—EMA thinks like a dermatologist in establishing DDX and formulating treatment plans Pros Efficient All in one Allows me to see a reasonably high volume of patients without a dedicated scribe. Patients love that I send prescriptions from the bedside Cons The cost may become prohibitive. In fact the percent increases in cost surpass our current lease arrangement Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jean S. President Hospital & Health Care ### "If your practice is loaded, it's for you." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 June 1, 2026 Overall, the platform is excellent but support is poor, billing accuracy is poor and the cost is exorbitant. Pros Mod Med is comprehensive, allowing a physician to keep thorough notes, save procedure images and participate with MIPS and the like. Cons The cost is exorbitant and the support can be very poor with delayed responses. Also, the billing was often inaccurate, necessitating tickets, calls, etc. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Athena was leaving too much money on the table as it wasn't able to bill correctly or appeal. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DA Danny A. Physician Health, Wellness and Fitness ### "High Cost, Low Flexibility: A Cautionary Experience with Modernizing Medicine" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 May 6, 2026 Overall, my experience with Modernizing Medicine has been poor, primarily due to its lack of flexibility and rigid contractual structure. I entered into a five-year agreement at approximately $800+ per user per month for a two-provider setup. When my practice transitioned to a single provider, I was unable to reduce the number of users, despite multiple discussions with their team. The contract is highly restrictive, there is little to no ability to downgrade, and even in the setting of major practice changes, such as selling a practice, the financial obligations remain in place. This creates significant long-term risk for smaller or evolving practices. From a value standpoint, the cost is difficult to justify. The platform is expensive relative to competitors like Practice Fusion, yet lacks key functionalities such as fully integrated lab ordering with preloaded CPT codes and seamless transmission to major labs like Quest Diagnostics or Labcorp. Overall, between the high cost, limited flexibility, and operational inefficiencies, I would advise practices especially smaller or independent groups to carefully review contract terms and consider alternative EHR options. Pros What I like most about Modernizing Medicine is its streamlined, single-page layout, which makes it easy to navigate key sections like past medical history, surgical history, and the assessment and plan without jumping between screens. The interface is intuitive and allows quick access to essential clinical information. Additionally, the order templates are efficient—commonly used labs and medications can be bundled together, which reduces repetitive tasks and improves workflow efficiency in daily practice. Cons Despite its high cost, approximately $800–$1,000 per user per month, plus additional fees for services like faxing and integrations.Modernizing Medicine lacks some basic functionality that is standard in lower-cost EHRs. For example, lab ordering is not fully optimized. Many labs are not preloaded with CPT codes, requiring manual entry for each test and each lab vendor (e.g., Quest or LabCorp). This creates a significant administrative burden, as practices may need to input hundreds or even thousands of codes to enable proper lab transmission and barcoding. In contrast, lower-cost systems such as Practice Fusion often have these features built in from the start. Additionally, the note structure is not ideal. The assessment and plan are not clearly paired together, which can make documentation less intuitive and harder for other providers to quickly interpret. This impacts clinical communication and reduces overall note clarity. Switched from [Practice Fusion](https://www.capterra.com/p/266915/Practice-Fusion/) I thought that ModMed would increase my productivity and flow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 15, 2026 Hi Danny, Thank you for taking the time to provide this feedback. Your insights are incredibly valuable to us and crucial for helping us identify areas for improvement. Please know that we take your comments seriously and are committed to using them to make meaningful changes. Please contact our team at responseteam@modmed.com so we can learn more. JS Jessica S. Admin Accounting ### "User-Friendly and Customizable EHR That Enhances Workflow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 10, 2026 Overall, my experience with ModMed has been positive. It has helped streamline our workflows and improve efficiency in day-to-day operations. The platform is user-friendly and adaptable to our practice’s needs, which makes a noticeable difference in productivity. While there are occasional slowdowns and some processes could be more streamlined, the overall functionality and benefits outweigh the drawbacks. Pros What I liked most about ModMed is its intuitive, specialty-focused design. It’s easy to navigate, saves time with efficient workflows, and can be customized to fit our practice’s needs, which really helps streamline daily operations. Cons What I liked least is that the system can occasionally feel a bit slow during busy times, which can interrupt workflow. Additionally, some tasks require multiple steps to complete, which can be slightly time-consuming. While the customization features are a great benefit, setting them up initially can take extra time and effort. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 13, 2026 We appreciate your feedback, Jessica. Thank you for taking the time to share it with us. MA Michelle A. Director Hospital & Health Care ### "Mod Med Updated Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2026 My overall experience is very positive. Our customer success manager is extremely helpful and the support teams are great. MIPS was a new process for me and the MIPS advisor we had was amazing! Pros The improvements and capabilities that they continue to provide to enhance the users experience. Its a very easy software to use and maneuver in. Cons I still feel like the reporting capabilities can be improved to where they are more customizable without errors. Alternatives considered [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Reasons for choosing ModMed Pricing, ease of use ease of implementation with providers and staff Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2026 Thank you so much for your thoughtful review. We're delighted to know our efforts are making a positive impact, and we appreciate you taking the time to share. 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