# ModMed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ModMed the right Electronic Medical Records solution for you? Explore 367 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124590/EMA/reviews --- ModMed 4.4 (367) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Reviews of ModMed Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews Streamlined patient care workflow 91% positive reviews out of 112 Most reviewers describe ease of use as enabling faster patient management and reducing administrative burdens. Tracy K Office Manager, 11 - 50 employees. "It has made charging patients so much easier. Because of the ease, you can spend more time focusing on patients and less time in an iPad." Challenging billing processes 58% negative reviews out of 45 Some reviewers describe billing and insurance as confusing, with slow support, reporting issues, and complicated workflows. Samar E Patient Coordinator, 5,001 - 10,000 employees. "improvements with uploading insurance cards and is very slow at times when checking insurance eligibility" Intuitive navigation experience 94% positive reviews out of 36 Most reviewers indicate navigation is straightforward, allowing quick access to information and efficient task completion. Frequent technical disruptions 79% negative reviews out of 42 Most reviewers report recurring bugs, slowdowns, and occasional system outages that disrupt daily operations and productivity. Tara S Medical Assistant, 51 - 200 employees. "Frequent glitches and error codes could be improved" Dermatology-focused functionality 90% positive reviews out of 30 Most reviewers find dermatology features comprehensive, supporting specialized workflows and improving dermatologic patient care. Bonnie M FD Supervisor, 11 - 50 employees. "works well for our dermatology practice that has a cosmetic & aesthetic side as well as medical." ## Showing most helpful reviews Showing 1-25 of 367 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TR Theressa R. Practice Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great product but tricked us into paying $28K extra" March 28, 2023 5.0 I am having to pay $28K out of my pocket as a result of their verbiage "billing commencement date 120 days from contract date". They are so busy adding new clients on they don't have time to push your training so the long/ short is you have to start paying before they implement. I see no reason why we would be charged for software, patient reminders, efax, coding assistance, prescription writing capabilities, or patient surveys when we literally had zero access to it. I can understand charging a fee for the "sandbox" but we still had no access to the actual software functionality. Pros We love the actual product. Cloud based services are great when you're coming from a local server/ remote situation. Cons Software support has been great but it took somewhere around 6 weeks to get a response from the billing team (handles billing us, the client). The initial contract did not show any of the ancillary items that we very specifically asked about except efax. They also do not include tax on the contract so when budgeting/ making financial decisions to switch this is a bit misleading. We were lead to believe that everything that we could possibly be charged for was included. This was not the case. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing ModMed did not charge a % for billing (but they make it back in other ways) Review Source PC Paula C. Business Office Manager Medical Practice Used the software for: 2+ years ### "Great System" February 18, 2025 5.0 It has been extremely helpful for the practice and, personally, made my job easier. Pros We first puchased only the EHR portion of and was very pleased, but, as soon as they come out with the Practice Management system, it has made our entire practice so much more efficient and eliminated so many tasks that were being transferred from person to person and place to place. We have been very pleased with the entire system in general. It is very user friendly and promotes accuracy and accountability for everyone in the practice. Cons In the beginning, the transition was quite the curve ball, but, we have definitely surpassed that. My biggest con is the reporting system I find difficult to navigate at times and as a person in the billing department, we do not like the transaction you have to use for a returned payment. That is pretty much it. Switched from [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) It was not geared for Dermatology; it was initially designed for Anesthesiology and Radiology Review Source Response from Modernizing Medicine February 19, 2025 We appreciate your feedback, Paula. Thank you! SK SC K. Staff MD Medical Practice Used the software for: 1-2 years ### "Modmed - Worst EMR" October 1, 2025 1.0 WORST EMR that I have ever used: compared to EPIC, Eye MD and All Scripts. 1) Too, Too many clicks and page changes to complete notes 2) Under codes diagnosis. 3) must manually edit billing codes since under-codes Pros comprehensive pre-written discussions about diagnosis. Workflow tab is helpful to view clinic flow. Code tab to review charts is helpful, unless you want to review more than 1 day. Cons 1) Too, Too many clicks and page changes to complete notes 2) Under codes diagnosis. 3) must manually edit billing codes since under-codes 4) Very Poor response from Modmed to make corrections Review Source Response from Modernizing Medicine October 7, 2025 We're sorry to learn about the challenges you've encountered. We would appreciate the opportunity to look into this. Could you please email us the details at responseteam@modmed.com? JS Jessica S. Admin Accounting Used the software for: 6-12 months ### "User-Friendly and Customizable EHR That Enhances Workflow" April 10, 2026 5.0 Overall, my experience with has been positive. It has helped streamline our workflows and improve efficiency in day-to-day operations. The platform is user-friendly and adaptable to our practice’s needs, which makes a noticeable difference in productivity. While there are occasional slowdowns and some processes could be more streamlined, the overall functionality and benefits outweigh the drawbacks. Pros What I liked most about is its intuitive, specialty-focused design. It’s easy to navigate, saves time with efficient workflows, and can be customized to fit our practice’s needs, which really helps streamline daily operations. Cons What I liked least is that the system can occasionally feel a bit slow during busy times, which can interrupt workflow. Additionally, some tasks require multiple steps to complete, which can be slightly time-consuming. While the customization features are a great benefit, setting them up initially can take extra time and effort. Review Source Response from Modernizing Medicine April 13, 2026 We appreciate your feedback, Jessica. Thank you for taking the time to share it with us. CB Carol B. Billing Manager Medical Practice Used the software for: 6-12 months ### "Billing Mgr" February 24, 2025 5.0 It has been a positive transition from our old EMR to . The functionalities is 100% better with ModMed and it is very user friendly. Pros All my information is available at the push of a button and l really like all the hyperlinks. It is quick and efficient. Cons The payment applications don't seem to be streamlined in my company and notes created in charts that been a challenge. I Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing ModMed Practicality of the system that met our needs. Switched from [Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/) We needed to consolidate our practice to one system. Review Source Response from Modernizing Medicine February 25, 2025 We value your feedback, Carol! Thank you for taking the time to leave us a review. AP Ashley P. Billing Medical Practice Used the software for: 2+ years ### "Best EMR I've Ever Worked With" February 24, 2025 5.0 Best system I have ever worked with. I have worked with alot of EMR systems and everything about the system and ten folds better. Pros The flow of the system and the ease of finding what you need. Cons I can't think of anything I don't like about it off the top of my head. Switched from [Practice EHR](https://www.capterra.com/p/159036/Practice-EHR/) had a much better workflow and ease of use Review Source Response from Modernizing Medicine February 25, 2025 Thank you, Ashley! We appreciate the positive comment. TF Tami F. Practice Administrator Medical Practice Used the software for: 6-12 months ### "The impact of ModMed from a practice standpoint" February 27, 2025 3.0 Overall this is a decent system for the money. Pros The ease of scheduling a patient is convenient and fast. Cons The reporting is lacking as well as the billing features. The lack of customizable features in the EHR system could stand some enhancement. Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing ModMed The EHR functionality was liked better by our providers. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) The cost of Athena was extremely expensive, so for a private practice we had to make a money saving choice. Review Source Response from Modernizing Medicine February 28, 2025 We value your feedback, Tami. Thank you for taking the time to leave us a review. LH Lindsay H. Owner Medical Practice Used the software for: 2+ years ### "ModMed changed my practice" February 18, 2025 5.0 I have had an excellent experience with . The customer service is fast and efficient and you speak with real people. The billing processes are intuitive and straightforward. Note taking is simplified and allows me to add and subtract to the note as needed without having to jump through a dozens of hoops or steps. Pros Stream-lined, efficient and time-saving all in one EMR. I am able to go from check in to note to billing and more easily, making the entire “paperwork” part of being a doctor less time consuming, more accurate and easily managed. Cons There’s not much I don’t like about except that I cannot start a visit note on the ModMed app on my phone. Switched from [SammyEHR](https://www.capterra.com/p/132054/SammyEHR/) I wanted to use a more up to date/technologically savvy EMR Review Source Response from Modernizing Medicine February 20, 2025 We're so happy you're enjoying; thank you for sharing. KH Kelly H. Business Office Supervisor Medical Practice Used the software for: 2+ years ### "Support not great " February 18, 2025 4.0 Support service is not been great. I have been waiting for a reply to get an issue resolved for several weeks and have had no resolution and no response after several emails if they were able to resolve my issue. Pros User-friendly, easy-to-navigate scheduling and train new staff Cons Some features are not available yet such as adding the full address to the right when it shows upcoming appts. Also would like to be able to recall more than the last 10 charts when pulling down the dropdown. Switched from [ifa EMR](https://www.capterra.com/p/126279/EcMR/) Outdated and did not have features we needed for growing practice Review Source Response from Modernizing Medicine February 19, 2025 Thank you for your review, Kelly! We are always looking to improve our product experience and your feedback is helpful. KW Karen W. Medical Receptionist Medical Practice Used the software for: 1-2 years ### "ModMed Review" February 24, 2025 4.0 I feel like I am consistently learning something new - ongoing learning Pros The options available to navigate through a chart are endless - not having the proper training/tools to fully utilize the system is unnecessary wasted time Cons The attachments that the patient is asked to upload from making an online appointment, but the user of EMA is not able to upload from "attachments" scanned in from the patient Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) I work front desk not qualified to making these decisions Review Source Response from Modernizing Medicine February 25, 2025 We appreciate your feedback, Karen. Thank you! SH Samantha H. Receptionist Medical Practice Used the software for: 2+ years ### "Samantha H - ModMed Review" February 19, 2025 5.0 Overall, I can't complain about and love how helpful the support staff is when we have to call. Pros I love how user friendly it is and how organized the system is. Cons When insurance eligibility doesn't work. Switched from [Intergy](https://www.capterra.com/p/122222/Vitera-Intergy-EHR/) Update all paper charts to EMR for a busy dermatology practice Review Source Response from Modernizing Medicine February 21, 2025 Thank you, Samantha! We appreciate the positive comment. SA Sheila A. Allergy Director Medical Practice Used the software for: 2+ years ### "Incredible Experience with ModMed and Highly Recommend!!" February 18, 2025 5.0 My experience has been great as it was not difficult to learn. Pros The options that are available that makes notes thorough, therefore improves reimbursements. Cons I don't have anything negative to say in regards to . Switched from [Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/) I assume our company was searching for a program that would be thorough Review Source Response from Modernizing Medicine February 21, 2025 We're so happy you're enjoying; thank you for sharing, Sheila! MP Meghna P. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "EMR review- Aura Derm" February 24, 2025 4.0 I have used for the last 5 years and I can say I really think it is a great EMR for Derm practices. Pros The ease at which it integrates with our most used ancillary apps such as Klara. Cons How the Path portion of the app does not work 100% on the ipad app only on desktop. Also, do not love the Inventory management system. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/) Reason for choosing ModMed was the most derm appropriate to what we needed. Review Source Response from Modernizing Medicine February 25, 2025 We value your feedback! Thank you for taking the time to leave us a review. ML Mazey L. Medical assistant Medical Practice Used the software for: 2+ years ### "Medical Assistant " March 4, 2025 5.0 hands down the best app that I have used for dermatology Pros love that everything is auto filled for you Cons all the updates, and the down times, having to switch between practice and add on Switched from [ADP Next Gen HCM](https://www.capterra.com/p/10010953/ADP-Next-Gen-HCM/) adapting from more paper charting and self typing, to updated and faster systems Review Source Response from Modernizing Medicine March 6, 2025 We appreciate your feedback, Mazey. Thank you! JC Johana C. Scheduler Medical Practice Used the software for: 2+ years ### "Best ERM ever" February 26, 2025 5.0 I have almost 3 years working everyday with and it makes my job way easier Pros is the best ERM system, you have everything in just one software Cons Sometimes it get stuck, but overall it’s great Switched from [EHR 24/7](https://www.capterra.com/p/134091/EHR-24-7/) is the best of the best, the former one was so manual Review Source Response from Modernizing Medicine March 4, 2025 We're so happy you're enjoying; thank you for sharing, Johana! KM KEYSHLA M. FRONT DESK Medical Practice Used the software for: 1-2 years ### "MOD MED EXPERIENCE " February 18, 2025 5.0 I ENJOY TU BE ABLE TO WORK WITH MOD MED .. IS EASY AND MAKE MY JOB EASY AND GIVE ME ALL THE TOOL TO BE ABLE TO HELP THE PATIENT . Pros THE SYSTEM IS VERY EASY TO HANDLE, AND THE MOST THING I LIKE IS THAT EVERYTHING IS IN THE SAME PROGRAM... EASY TO NAVIAGATE Cons ADD REMINDER ..... I FIIL OUT THE ADD REMINDER BUT PT NOT ALL THE TIME RECEIVED THE REMINDER Switched from [Azalea Health](https://www.capterra.com/p/123268/Azalea-EHR-RCM/) I DONT MAKE THE SWITCH IT WAS OUR MANAGMENT...... Review Source Response from Modernizing Medicine February 19, 2025 We appreciate your feedback, Keyshla. Thank you! DL Diane L. Practice Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Highly Recommend" February 24, 2025 5.0 offers the convenience of an all-in-one practice management and clinical software for a variety of specialties. Further, within each specialization, we've experienced a collaborative, supportive community dedicated to our success. There are too many to name at Modmed who go above and beyond for us. Regarding the technical aspects, there really is no comparison; they are leaders in their field. Pros Mod med offers a superior product on both the practice management and clinical fronts. The analytics and reporting allows practices to plan strategic growth. On a personal note, the community we've built within is unique and unlike other EHR's. Cons It can be considered costly; however, does everything possible to work with each practice where they're at, using a holistic approach. Review Source Response from Modernizing Medicine February 25, 2025 We value your feedback, Diane! Thank you for taking the time to leave us a review. LB Luis B. patient coordinator Hospital & Health Care Used the software for: 1-2 years ### "Lou's Review " February 27, 2025 5.0 i think is a useful product and has shown why with its current success. Pros the thing I like the most about is that it's very easy to navigate and gather the information you're looking for. Cons there are too many options to get to the same thing. Review Source Response from Modernizing Medicine February 28, 2025 Thank you, Luis! We appreciate the positive comment. KG Kathia G. Referral Coordinator patient call center Medical Practice Used the software for: 1-2 years ### "Great overall and easy to work with ! but could change things " March 7, 2025 4.0 It's been a Great experience ( so far), of course, there is lots of room for improvement and upgrades ( if they are willing to hear users out ), but i use it everyday and it's very easy to use and organized overwall there could be changes in some places too. Pros Very organized system, easy to work around Cons I work in the faxes tab consistently, the fax tab, I wish it could somehow be organized. I mainly need to see the referrals, and sometimes items like that can get lost once linked to a patient chart. If there were a referral tab where all referrals could go, while being linked to the patient, it would make that part easier for referral coordinators. Also, if we could get a preview of the fax when creating a task, that would be great. sometimes I task the wrong item or I have to double check myself because I click the fax and think it's the correct one, but its not, the only way of knowing is by looking at the fax # Review Source Response from Modernizing Medicine March 10, 2025 We value your feedback, Kathia! Thank you for taking the time to leave us a review. lC lapreal C. clinical Medical Practice Used the software for: 2+ years ### "positive feed back" February 24, 2025 5.0 over all i have really liked my experience with . Pros It's very easy to put diagnosis's in and modify them. Cons Its not easy when you have to change the diagnoses. Review Source Response from Modernizing Medicine February 25, 2025 We value your feedback! Thank you for taking the time to leave us a review. KS Kathleen S. Clinical Research Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Good, blended EMR system" February 24, 2025 5.0 Overall, I feel it is a good system. I have used many EMRs in the past and this one is easy to use. Pros It is easy to manuever and use. I like the overall body of the progress notes for patients. Cons I have a difficult time with the tasks and trying to figure out who received or answered it or if it is still pending. Review Source Response from Modernizing Medicine February 25, 2025 We appreciate your feedback, Kathleen. Thank you! KB Kambriah B. Patient Experience Representative Medical Practice Used the software for: Less than 6 months ### "The All-in-One System" February 18, 2025 5.0 A good system, makes keeping track of all information easy. One system being capable of doing so much is very impressive. Pros Ease of access to all information needed, everything in one place. Cons How many pages I have to click through just to get through the information, I wish there was a way from the HIPAA privacy release to just click a box that says "Make Emergency Contact" sometimes. Sometimes issues with finding referrals. Review Source Response from Modernizing Medicine February 19, 2025 We appreciate your feedback, Kambriah. Thank you! IB Irene B. PA Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent for Dermatology EMRs" February 19, 2025 5.0 Excellent, base saved me a lot of time charting Pros It’s the best way to chart dermatology as you have pictures to click on for location and lots of prepopulated dermatology disease states Cons There’s occasional glitches where you lose your work Review Source Response from Modernizing Medicine March 5, 2025 We appreciate your feedback, Irene. Thank you! CM Crystal M. Billing Manager Medical Practice Used the software for: 2+ years ### "ModMed rocks " February 18, 2025 5.0 Compared to other programs, I would give it 100% approval Pros One stop shop for PM and EHR. Located in the United States of America Cons issues (tickets) sit for long amounts of time and/or no one responds Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) EHR and PM in one place that is in the USA Review Source Response from Modernizing Medicine February 19, 2025 We appreciate your feedback, Crystal. Thank you! CE Chrystal E. front desk Medical Practice Used the software for: 6-12 months ### "front desk" February 25, 2025 4.0 Overall my experience with is has been helpful to me as well as the patient. I feel there is so much information that we can learn and have already learned. Everything we need to know is in Modmed, concerning our patients although I feel like there should be a simpler avenue to retrieve that information. Pros With , I do like how we have access to Patient's important information that we need to provide their quality of service Cons The least I liked about is the amount of digging into the patient's chart to make sure their we have all of their correct information and verifying insurance Review Source Response from Modernizing Medicine February 26, 2025 We value your feedback, Chrystal! Thank you for taking the time to leave us a review. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.