--- title: "ModMed Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ModMed the right Electronic Medical Records solution for you? Explore 368 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://bx-capterra-jskei0oik-g2dm.vercel.app/p/124590/EMA/reviews/" page_type: "reviews" language: "en" --- ModMed 4.4 (368) [View alternatives](https://www.capterra.com/p/124590/EMA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of ModMed Ease of use 4.5 Customer Service 4.2 ## Pros and Cons in Reviews DA Danny A PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Additionally, the order templates are efficient—commonly used labs and medications can be bundled together, which reduces repetitive tasks and improves workflow efficiency in daily practice.“ May 6, 2026 DA Danny A PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The platform is expensive relative to competitors like Practice Fusion, yet lacks key functionalities such as fully integrated lab ordering with preloaded CPT codes and seamless transmission to major labs like Quest Diagnostics or Labcorp.“ May 6, 2026 JS Jessica S AdminAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “It’s easy to navigate, saves time with efficient workflows, and can be customized to fit our practice’s needs, which really helps streamline daily operations.“ April 10, 2026 XN Xuan Phuong N patient supportsHospital & Health Care, 501 - 1,000 employeesUsed the software for: 1-2 years. “Primary Medical Payer: some medical groups have not been updated in the system: for example: prospect/astiva; patient is eligible with United care medical group/caloptima, however, it cannot work out when checking eligibility, I have manually changed ELIGIBILITY STATUS to Active.“ February 27, 2025 JS Jessica S AdminAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “It has helped streamline our workflows and improve efficiency in day-to-day operations.“ April 10, 2026 DA Danny A PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Overall, my experience with Modernizing Medicine has been poor, primarily due to its lack of flexibility and rigid contractual structure.“ May 6, 2026 MA Michelle A DirectorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “It offers the features we need to provide optimum patient care as well as the billing and revenue cycle.“ March 20, 2026 JS Jean S PresidentHospital & Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Also, the billing was often inaccurate, necessitating tickets, calls, etc.“ June 1, 2026 ## Showing most helpful reviews Showing 1-25 of 368 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TR Theressa R. Practice Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great product but tricked us into paying $28K extra" March 28, 2023 5.0 I am having to pay $28K out of my pocket as a result of their verbiage "billing commencement date 120 days from contract date". They are so busy adding new clients on they don't have time to push your training so the long/ short is you have to start paying before they implement. I see no reason why we would be charged for software, patient reminders, efax, coding assistance, prescription writing capabilities, or patient surveys when we literally had zero access to it. I can understand charging a fee for the "sandbox" but we still had no access to the actual software functionality. Pros We love the actual product. Cloud based services are great when you're coming from a local server/ remote situation. Cons Software support has been great but it took somewhere around 6 weeks to get a response from the billing team (handles billing us, the client). The initial contract did not show any of the ancillary items that we very specifically asked about except efax. They also do not include tax on the contract so when budgeting/ making financial decisions to switch this is a bit misleading. We were lead to believe that everything that we could possibly be charged for was included. This was not the case. Alternatives considered [Tebra](https://www.capterra.com/p/129169/Tebra/) Reason for choosing ModMed ModMed did not charge a % for billing (but they make it back in other ways) Review Source SR Steve R. Physician Medical Practice Used the software for: 6-12 months ### "ModMed....get some" February 25, 2025 4.0 It has been a gentle learning cure with my MAs. We are at the point of knowing how to streamline our patient interactions with documentations to complete charting in a timely and accurate fashion. Pros \-The patient data is organized well on one screen although some quick access tweaks could be added as noted in the cons. -Physical exam is robust but could use some additional tweaks. -The ICD 10s with associated patient education points is robust -The algorithm for calculating E&M codes is fare Cons \-Limited amount of saved common prescriptions -Unable to add a saved common prescription without opening an active chart -Lake of simple interface to edit save common prescriptions -Lake of quick access to add height and weight to make sending prescriptions more streamlined for pediatric patients -Frustration when adding height and weight on a pediatric patient when sending a prescription and is unable to be saved for the an additional prescription -Lake of quick access to add medication allergies -Tasks are not included in summary with patient chart encounters -Physical exam missing some key descriptions that my MA has to input manually Review Source Response from Modernizing Medicine February 26, 2025 We value your feedback, Steve! Thank you for taking the time to leave us a review. SK SC K. Staff MD Medical Practice Used the software for: 1-2 years ### "Modmed - Worst EMR" October 1, 2025 1.0 WORST EMR that I have ever used: compared to EPIC, Eye MD and All Scripts. 1) Too, Too many clicks and page changes to complete notes 2) Under codes diagnosis. 3) must manually edit billing codes since Modmed under-codes Pros comprehensive pre-written discussions about diagnosis. Workflow tab is helpful to view clinic flow. Code tab to review charts is helpful, unless you want to review more than 1 day. Cons 1) Too, Too many clicks and page changes to complete notes 2) Under codes diagnosis. 3) must manually edit billing codes since Modmed under-codes 4) Very Poor response from Modmed to make corrections Review Source Response from Modernizing Medicine October 7, 2025 We're sorry to learn about the challenges you've encountered. We would appreciate the opportunity to look into this. Could you please email us the details at responseteam@modmed.com? JS Jessica S. Admin Accounting Used the software for: 6-12 months ### "User-Friendly and Customizable EHR That Enhances Workflow" April 10, 2026 5.0 Overall, my experience with ModMed has been positive. It has helped streamline our workflows and improve efficiency in day-to-day operations. The platform is user-friendly and adaptable to our practice’s needs, which makes a noticeable difference in productivity. While there are occasional slowdowns and some processes could be more streamlined, the overall functionality and benefits outweigh the drawbacks. Pros What I liked most about ModMed is its intuitive, specialty-focused design. It’s easy to navigate, saves time with efficient workflows, and can be customized to fit our practice’s needs, which really helps streamline daily operations. Cons What I liked least is that the system can occasionally feel a bit slow during busy times, which can interrupt workflow. Additionally, some tasks require multiple steps to complete, which can be slightly time-consuming. While the customization features are a great benefit, setting them up initially can take extra time and effort. Review Source Response from Modernizing Medicine April 13, 2026 We appreciate your feedback, Jessica. Thank you for taking the time to share it with us. HM Hazel M. Admin Director Medical Practice Used the software for: 1-2 years ### "There is always Pros and Cons" February 26, 2025 4.0 Overall this has been a good system. I have used MedStar, Athena, Prognocis and now Modmed. I would choose Modmed again. Pros It's nice to have the body in the chart and click on the part you need. It can help with getting authorizations for our patients. Cons When you select add an attachment to the visit, it does not print with the visit note to send to the insurance company. My providers would have liked to have this feature such as adding radiology to visit's to support. Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing ModMed The provider liked Modmed's body charting better Switched from [PrognoCIS](https://www.capterra.com/p/37932/PrognoCIS-EMR/) We saw Modmed at a show and it was what we needed Review Source Response from Modernizing Medicine February 27, 2025 We appreciate your feedback, Hazel. Thank you! CB Carol B. Billing Manager Medical Practice Used the software for: 6-12 months ### "Billing Mgr" February 24, 2025 5.0 It has been a positive transition from our old EMR to ModMed. The functionalities is 100% better with ModMed and it is very user friendly. Pros All my information is available at the push of a button and l really like all the hyperlinks. It is quick and efficient. Cons The payment applications don't seem to be streamlined in my company and notes created in charts that been a challenge. I Alternatives considered [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Reason for choosing ModMed Practicality of the system that met our needs. Switched from [Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/) We needed to consolidate our practice to one system. Review Source Response from Modernizing Medicine February 25, 2025 We value your feedback, Carol! Thank you for taking the time to leave us a review. AP Ashley P. Billing Medical Practice Used the software for: 2+ years ### "Best EMR I've Ever Worked With" February 24, 2025 5.0 Best system I have ever worked with. I have worked with alot of EMR systems and everything about the system and ten folds better. Pros The flow of the system and the ease of finding what you need. Cons I can't think of anything I don't like about it off the top of my head. Switched from [Practice EHR](https://www.capterra.com/p/159036/Practice-EHR/) ModMed had a much better workflow and ease of use Review Source Response from Modernizing Medicine February 25, 2025 Thank you, Ashley! We appreciate the positive comment. LH Lindsay H. Owner Medical Practice Used the software for: 2+ years ### "ModMed changed my practice" February 18, 2025 5.0 I have had an excellent experience with ModMed. The customer service is fast and efficient and you speak with real people. The billing processes are intuitive and straightforward. Note taking is simplified and allows me to add and subtract to the note as needed without having to jump through a dozens of hoops or steps. Pros Stream-lined, efficient and time-saving all in one EMR. I am able to go from check in to note to billing and more easily, making the entire “paperwork” part of being a doctor less time consuming, more accurate and easily managed. Cons There’s not much I don’t like about ModMed except that I cannot start a visit note on the ModMed app on my phone. Switched from [SammyEHR](https://www.capterra.com/p/132054/SammyEHR/) I wanted to use a more up to date/technologically savvy EMR Review Source Response from Modernizing Medicine February 20, 2025 We're so happy you're enjoying; thank you for sharing. KH Kelly H. Business Office Supervisor Medical Practice Used the software for: 2+ years ### "Support not great " February 18, 2025 4.0 Support service is not been great. I have been waiting for a reply to get an issue resolved for several weeks and have had no resolution and no response after several emails if they were able to resolve my issue. Pros User-friendly, easy-to-navigate scheduling and train new staff Cons Some features are not available yet such as adding the full address to the right when it shows upcoming appts. Also would like to be able to recall more than the last 10 charts when pulling down the dropdown. Switched from [ifa EMR](https://www.capterra.com/p/126279/EcMR/) Outdated and did not have features we needed for growing practice Review Source Response from Modernizing Medicine February 19, 2025 Thank you for your review, Kelly! We are always looking to improve our product experience and your feedback is helpful. TF Tami F. Practice Administrator Medical Practice Used the software for: 6-12 months ### "The impact of ModMed from a practice standpoint" February 27, 2025 3.0 Overall this is a decent system for the money. Pros The ease of scheduling a patient is convenient and fast. Cons The reporting is lacking as well as the billing features. The lack of customizable features in the EHR system could stand some enhancement. Alternatives considered [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing ModMed The EHR functionality was liked better by our providers. Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) The cost of Athena was extremely expensive, so for a private practice we had to make a money saving choice. Review Source Response from Modernizing Medicine February 28, 2025 We value your feedback, Tami. Thank you for taking the time to leave us a review. LE LISSETTE E. BILLING SPECIALIST Medical Practice Used the software for: 2+ years ### "LOVE MOD MED!" February 24, 2025 5.0 GREAT EXPERIENCE! LOVE WORKING WITH MOD MED Pros HOW EASY IT IS TO USE THE SYSTEM. EVERYTHING NEEDED TO RUN THE PRACTICE CAN BE DONE DIRECTLY THROUGH MOD MED. Cons PACKAGES OPTION IS A LITTLE TOO MUCH. CONFUSING TO EXPLAIN TO STAFF Switched from [MedInformatix](https://www.capterra.com/p/50810/MedInformatix/) MOD MED IS A NEWER MORE AUTOMIZED SYSTEM THAT ALLOWS US TO INTEGRATE MEDICAL RECORDS Review Source Response from Modernizing Medicine February 25, 2025 We appreciate your feedback, Lissette. Thank you! SA Sheila A. Allergy Director Medical Practice Used the software for: 2+ years ### "Incredible Experience with ModMed and Highly Recommend!!" February 18, 2025 5.0 My experience has been great as it was not difficult to learn. Pros The options that are available that makes notes thorough, therefore improves reimbursements. Cons I don't have anything negative to say in regards to ModMed. Switched from [Prime Suite](https://www.capterra.com/p/222077/Greenway-Health-Prime-Suite/) I assume our company was searching for a program that would be thorough Review Source Response from Modernizing Medicine February 21, 2025 We're so happy you're enjoying; thank you for sharing, Sheila! JP Jennifer P. Practice Administrator Hospital & Health Care Used the software for: 2+ years ### "Excellent product that is user friendly!" February 18, 2025 4.0 Excellent! We are looking forward to the new integration with Klara which we feel will enhance the patient experience. Pros Modmed is an easy to use platform for both front office staff as well as the provider team. Continuity in flow and accessing records easily is vital in a fast paced clinical environment. Cons Reporting is slow and cumbersome. Takes a while to build reports due to lag. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Support was difficult to obtain and typically did not yield results that were favorable to the practice. Review Source Response from Modernizing Medicine February 20, 2025 Thank you for your review, Jennifer! SK Sheena K. Physician Hospital & Health Care Used the software for: 1-2 years ### "Pretty satisfied with a few issues" March 3, 2025 5.0 Pretty good. Would recommend for comprehensive ophthalmology offices. Pros That billing and writing notes are integrated. You can see exactly how much each CPT code charges, and it is easy to run financial reports and sort by many fields. I also liked how easy it is to view/modify the schedule and add time blocks. Cons A few issues: 1) lack of follow up on billing. 2) scrolling is backwards/not intuitive on OCTs in image management. 3) updates/changes take a long time-I was told 2-3 years for the OCT scrolling issue. 4) You can't change which fields are "sticky" and some were made un-sticky (such as save fax to patient's chart) which is very inconvenient. Review Source Response from Modernizing Medicine March 4, 2025 We value your feedback, Sheena! Thank you for taking the time to leave us a review. KG Kathia G. Referral Coordinator patient call center Medical Practice Used the software for: 1-2 years ### "Great overall and easy to work with ! but could change things " March 7, 2025 4.0 It's been a Great experience ( so far), of course, there is lots of room for improvement and upgrades ( if they are willing to hear users out ), but i use it everyday and it's very easy to use and organized overwall there could be changes in some places too. Pros Very organized system, easy to work around Cons I work in the faxes tab consistently, the fax tab, I wish it could somehow be organized. I mainly need to see the referrals, and sometimes items like that can get lost once linked to a patient chart. If there were a referral tab where all referrals could go, while being linked to the patient, it would make that part easier for referral coordinators. Also, if we could get a preview of the fax when creating a task, that would be great. sometimes I task the wrong item or I have to double check myself because I click the fax and think it's the correct one, but its not, the only way of knowing is by looking at the fax # Review Source Response from Modernizing Medicine March 10, 2025 We value your feedback, Kathia! Thank you for taking the time to leave us a review. JI Jerri I. CEO Hospital & Health Care Used the software for: 2+ years ### "Would Recommend Time and Time Again" February 27, 2025 5.0 I have been in healthcare for over 35 years. I was among one of the first groups who implemented an EHR back in the early 2000's. ModMed is hands down the best system I have worked in. Pros Easy for clinical staff to use, very intuitive. The analytics reporting tool is fabulous, you can slice and dice all sorts of information. Managing the A/R is extremely easy, especially compared to other systems I have worked in. Cons ModMed has the ability to load the payer fee schedules and run variance reports. However, it does not work 100% of the time. The system configuration is somewhat limited for multi-specialties. Review Source Response from Modernizing Medicine March 4, 2025 We appreciate your feedback, Jerri. Thank you! BM Bonnie M. FD Supervisor Hospital & Health Care Used the software for: 2+ years ### "ModMed is great" March 12, 2025 5.0 works well for our dermatology practice that has a cosmetic & aesthetic side as well as medical. Pros We use the PM & EHR portions and they are a seamless together! Cons cosmetic packages aren't a smooth process. Review Source Response from Modernizing Medicine March 13, 2025 We value your feedback, Bonnie! Thank you for taking the time to leave us a review. lC lapreal C. clinical Medical Practice Used the software for: 2+ years ### "positive feed back" February 24, 2025 5.0 over all i have really liked my experience with ModMed. Pros It's very easy to put diagnosis's in and modify them. Cons Its not easy when you have to change the diagnoses. Review Source Response from Modernizing Medicine February 25, 2025 We value your feedback! Thank you for taking the time to leave us a review. RD Rinchen D. Lead medical assistant Medical Practice Used the software for: 1-2 years ### "Mod med opinion " April 24, 2025 5.0 My overall experience with modmed has been amazing. Using it constantly daily has made my role easy. Pros Mod med is an amazing and easy platform for documenting a visit. It’s interesting how you can make templates on it making charting so much easier Cons When working in a medical office it can be difficult or frustrating when ever the site is down. When the site is down we have to switch to paper style Review Source Response from Modernizing Medicine April 25, 2025 We value your feedback, Rinchen! Thank you for taking the time to leave us a review. DH Darla H. Medical Assistant Biologic Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Love Modmed " March 3, 2025 5.0 Overall, I love MODMED and would recommend to others Pros Ease of navigation.I feel it is easy to navigate from impression to plan. Cons I do not like when working out of my task that it takes me back to page one , task one if I click on the actual task. I wish it would stay at the spot within the task list that I am working. Review Source Response from Modernizing Medicine March 4, 2025 We appreciate your feedback, Darla. Thank you! TW Ta'tyana W. Patient Coordinator Medical Practice Used the software for: 1-2 years ### "ModMed Review " February 24, 2025 5.0 Needs a little improvement, but overall works pretty great for my everyday work flow Pros Easy to see the "flow" of patients ( Check in/out) Cons To much clicking, going to different pages. Does not automatically cancel pt's appt upon rq Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Company, I worked for switched to Mod Med Review Source Response from Modernizing Medicine February 25, 2025 We value your feedback, Ta'tyana! Thank you for taking the time to leave us a review. CE Chrystal E. front desk Medical Practice Used the software for: 6-12 months ### "front desk" February 25, 2025 4.0 Overall my experience with modmed is has been helpful to me as well as the patient. I feel there is so much information that we can learn and have already learned. Everything we need to know is in Modmed, concerning our patients although I feel like there should be a simpler avenue to retrieve that information. Pros With Modmed, I do like how we have access to Patient's important information that we need to provide their quality of service Cons The least I liked about modmed is the amount of digging into the patient's chart to make sure their we have all of their correct information and verifying insurance Review Source Response from Modernizing Medicine February 26, 2025 We value your feedback, Chrystal! Thank you for taking the time to leave us a review. IB Irene B. PA Health, Wellness and Fitness Used the software for: 1-2 years ### "Excellent for Dermatology EMRs" February 19, 2025 5.0 Excellent, base saved me a lot of time charting Pros It’s the best way to chart dermatology as you have pictures to click on for location and lots of prepopulated dermatology disease states Cons There’s occasional glitches where you lose your work Review Source Response from Modernizing Medicine March 5, 2025 We appreciate your feedback, Irene. Thank you! RC Rebecca C. Surgical Coordinator Medical Assistant Health, Wellness and Fitness Used the software for: 2+ years ### "Medical Assistant " February 21, 2025 5.0 I have been using Modmed in a Dermatology office for years, I love it! Pros Usability , easy to navigate through the entire system. Cons I have not really ran into any issues with the system. Review Source Response from Modernizing Medicine February 25, 2025 Thank you, Rebecca! We appreciate the positive comment. JD James D. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Chart note quality" February 18, 2025 5.0 after 5 years of usage, is great that notes are more robust and have great look to insurances. Pros The ability to create chart notes by inputing data from dropdown fields Cons The inability to change the phrase/ verbiage on some procedures without requesting a ticket to make it happend Switched from [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) easy to make charts and document patient hx Review Source Response from Modernizing Medicine February 19, 2025 We appreciate your feedback, James. Thank you! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.