--- title: "ModMed Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ModMed the right Electronic Medical Records solution for you? Explore 568 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/124590/EMA/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- ModMed 4.5 (568) [View alternatives](https://www.capterra.com/p/124590/EMA/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of ModMed Ease of use 4.6 Customer Service 4.3 ## Pros and Cons in Reviews DA Danny A PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Additionally, the order templates are efficient—commonly used labs and medications can be bundled together, which reduces repetitive tasks and improves workflow efficiency in daily practice.“ May 6, 2026 DA Danny A PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “The platform is expensive relative to competitors like Practice Fusion, yet lacks key functionalities such as fully integrated lab ordering with preloaded CPT codes and seamless transmission to major labs like Quest Diagnostics or Labcorp.“ May 6, 2026 nm noel m Office ManagerMedical Practice, 51 - 200 employeesUsed the software for: More than 2 years. “We like our support rep and we like that it is integrated with our practice management software, When the system is down there is continuous communication about the problem and progress of correction.“ February 23, 2025 Kenneth B directorMedical Practice, 11 - 50 employeesUsed the software for: 1-2 years. “I even offered to just have them hold the subscription until Scribe is actually ready, but they will hold on to your money no matter how bad their Scribe product is.“ July 15, 2026 JS Jessica S AdminAccounting, 2 - 10 employeesUsed the software for: 6-12 months. “It’s easy to navigate, saves time with efficient workflows, and can be customized to fit our practice’s needs, which really helps streamline daily operations.“ April 10, 2026 XN Xuan Phuong N patient supportsHospital & Health Care, 501 - 1,000 employeesUsed the software for: 1-2 years. “Primary Medical Payer: some medical groups have not been updated in the system: for example: prospect/astiva; patient is eligible with United care medical group/caloptima, however, it cannot work out when checking eligibility, I have manually changed ELIGIBILITY STATUS to Active.“ February 27, 2025 LH Lindsay H OwnerMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “I am able to go from check in to note to billing and more easily, making the entire “paperwork” part of being a doctor less time consuming, more accurate and easily managed.“ February 18, 2025 DA Danny A PhysicianHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “Overall, my experience with Modernizing Medicine has been poor, primarily due to its lack of flexibility and rigid contractual structure.“ May 6, 2026 ## Showing most helpful reviews Showing 1-25 of 568 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Barry R. Dermatologist Medical Practice Used the software for: 2+ years ### "Can't live without Klara" February 23, 2023 5.0 Pros I started as a beta user when it first came out. I saw that within 6m, my medical life would be miserable without Klara. It makes it easy to be HIPAA-compliant, and patients love it. I manage complex patients around the world and I couldn't do it without Klara. They were ahead of the curve with Telemedicine integrated in the program when COVID hit, and I was able to maintain my patients while we were in lock-down. When I changed to a VOIP phone system, I was able to get numbers to which voice messages where transferred. These messages would then be transcribed and placed in the patients' box when they called with their cell. This is tremendously valuable feature. You will be happy with Klara and never look back. Cons I like everything about Klara and wouldn't give it up. Review Source MH Marc H. Practice Manager Medical Practice Used the software for: 6-12 months ### "Great company to work with" March 1, 2025 4.0 Great. From the first conversation from our sales rep all the way to meeting people at MOMENTUM, ModMed has been a great overall experience. I would highly recommend. Pros The kindness and transparency of everyone we have been in touch with from the sales reps, project managers to all of the trainers we worked with during implementation. Very eager to be as helpful as possible. Cons The inconsistency of communication when submitting support cases. At times the communication has been great, but others? There have been times our biller has submitted cases about billing issues and never heard back. That’s unacceptable Switched from [SammyEHR](https://www.capterra.com/p/132054/SammyEHR/) ModMed purchased the Sammy EMR. We were offered a ModMed demo explaining that we could either implement EMA or self explore other options. Review Source Response from ModMed March 3, 2025 We value your feedback, Marc! Thank you for taking the time to leave us a review. SK SC K. Staff MD Medical Practice Used the software for: 1-2 years ### "Modmed - Worst EMR" October 1, 2025 1.0 WORST EMR that I have ever used: compared to EPIC, Eye MD and All Scripts. 1) Too, Too many clicks and page changes to complete notes 2) Under codes diagnosis. 3) must manually edit billing codes since Modmed under-codes Pros comprehensive pre-written discussions about diagnosis. Workflow tab is helpful to view clinic flow. Code tab to review charts is helpful, unless you want to review more than 1 day. Cons 1) Too, Too many clicks and page changes to complete notes 2) Under codes diagnosis. 3) must manually edit billing codes since Modmed under-codes 4) Very Poor response from Modmed to make corrections Review Source Response from ModMed October 7, 2025 We're sorry to learn about the challenges you've encountered. We would appreciate the opportunity to look into this. Could you please email us the details at responseteam@modmed.com? TF Taya F. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Confidential and clear to use!" August 3, 2026 5.0 Pros I like that Klara is HIPPA compliant without a complicated portal. I love that you can assign messages to internal staff, tag yourself as needed for reminders and the smooth integration with our EHR. Their customizable templates make it quick and easy to keep track of forms. Very easy to schedule appointments online. Cons One thing I dislike since their recent update is how the message thread previews the patients last sent message. This seems handy, but it can be really confusing if the patient hasn't messaged in months and we're talking internally, or the patient won't read the message. It just throws you off at first. I also don't like that it does not link more than two contacts with AthenaOne. Review Source ED Elizabeth D. Administrative Assistant Hospital & Health Care Used the software for: 2+ years ### "Klara is a product that creates efficiencies in all areas of a practice!" February 26, 2025 5.0 Klara has created numerous efficiencies within our clinic. It is truly a multifaceted product. The ease in which we are able to triage messages across multiply departments, regardless of if our team is on site or at a satellite location, has improved our overall response time to patients. The voicemail transcription capability eliminates the time spent "pulling voicemails" off a phone, trying to hear what phone number they left for us to call back, and allows staff to quickly determine what a patient is asking for. We use EMA/Modernizing Medicine as our EMR which directly integrates with Klara so we sent statements, payments links, and bill reminders through Klara. We love that this product doesn't require patients to download a separate app, it only requires a text-able phone number. We have garnered more online reviews through simple prompts sent to patients at their 2-week post-op mark as well as streamlining our intake process. All necessary paperwork is sent prior to the patient being seen and upon completion is automatically dropped in the correct category within the patient's chart. These are just a FEW of the efficiencies we've gained with this product and there are still additional areas that we can build out to continue this process (all part of the same product without paying for "additional capabilities"). Pros Klara has completely streamlined our internal communications, has enabled us to communicate with patients via text without having to setup a separate portal, and transcribes voicemails! Cons The AI learning part of Klara will sometimes incorrectly assign messages to the wrong person but that's definitely something that improves over time. Switched from [Relatient](https://www.capterra.com/p/183345/Relatient/)[Artera](https://www.capterra.com/p/184191/Artera/) With Klara we were able to consolidate into one product while gaining additional functionality. There was an added bonus that this product directly integrated with our EMR. Review Source Response from ModMed March 14, 2025 We value your feedback, Elizabeth. Thank you for taking the time to leave us a review. NP Nisa P. Practice Administrator Hospital & Health Care Used the software for: 6-12 months ### "Klara not the best, not the worst." May 23, 2025 3.0 On a scale of one to ten, I would say 5. It could be better, it could be worse. I do wish there were other options of platforms out there that function better than what Klara is offering. Pros I like the Klara patient reminder system, it has allowed us to customize what we send out to your patients, like new patient forms, Prep instructions, reminders about appointments, and even allows patients to send us follow up in the form of a survey about their most recent appointments. Cons There are always glitches that take forever to get worked out by the Klara team. Most recently is with their self scheduling platform, we were to go live at the end of April and they still have not figured out what the issue is, and the communication has been pretty sparse. If I dont reach out, I dont receive updates. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/)[Clearwave Patient Scheduling](https://www.capterra.com/p/10013348/Clearwave-Patient-Scheduling/) Reason for choosing ModMed The other products did not integrate with out electronic health records system. Review Source Response from ModMed May 29, 2025 Hi Nisa, We always aim to deliver a great experience and product, and we are sorry to hear about your experience. Thank you for taking the time to bring this to our attention. JS Judith S. Practice Administrator Medical Practice Used the software for: 2+ years ### "ModMed is more than a tool for your practice!" February 25, 2025 5.0 The staff is knowledgeable and kind. I appreciate their patience. Pros My practice loves the EMR. The system is clearly the top EMR for derm. We have been on this software since 2014 and find its ease of use and user friendliness such a plus. New, inexperienced staff are so intimidated but quickly learn the system. It just makes sense! Cons I wish the PM were a little more mature. There are still so many things I would like to see. I like to trend and compare year over year but there is a two year data limitation. You can still get data but you have to request it. That is frustrating to me. Reason for choosing ModMed The EMR was very powerful. It had more features when it came to dermatology needs Review Source Response from ModMed February 25, 2025 We value your feedback, Judith! Thank you for taking the time to leave us a review. EL Edward L. Physician Medical Practice Used the software for: 1-2 years ### "Top of It's Class" February 21, 2025 4.0 I would rate this a 4.7 if I could. This is the third product I have used and I think it is the most user friendly. Have not felt the need to look at any other products. Pros I like the ability to cut and paste the message into a patient's chart easily. Also easy to customize responses if on vacation. Cons Frequently receive error messages that a response cannot be sent to a number. Not sure if it is specific to a carrier. Also, despite the message, sometimes the families receive the response. Also a little pricey. But, I guess you get what you pay for. Alternatives considered [OhMD](https://www.capterra.com/p/183803/OhMD/) Reason for choosing ModMed Much easier to use and adapt to my EMR. Tech Support is much, much better. Switched from [OhMD](https://www.capterra.com/p/183803/OhMD/) I found the interface and functionality of Klara more to my liking. Review Source Response from ModMed March 4, 2025 We appreciate you taking the time to leave us a review, Dr. Edward. Thank you for sharing your thoughts! SR Steve R. Physician Medical Practice Used the software for: 6-12 months ### "ModMed....get some" February 25, 2025 4.0 It has been a gentle learning cure with my MAs. We are at the point of knowing how to streamline our patient interactions with documentations to complete charting in a timely and accurate fashion. Pros \-The patient data is organized well on one screen although some quick access tweaks could be added as noted in the cons. -Physical exam is robust but could use some additional tweaks. -The ICD 10s with associated patient education points is robust -The algorithm for calculating E&M codes is fare Cons \-Limited amount of saved common prescriptions -Unable to add a saved common prescription without opening an active chart -Lake of simple interface to edit save common prescriptions -Lake of quick access to add height and weight to make sending prescriptions more streamlined for pediatric patients -Frustration when adding height and weight on a pediatric patient when sending a prescription and is unable to be saved for the an additional prescription -Lake of quick access to add medication allergies -Tasks are not included in summary with patient chart encounters -Physical exam missing some key descriptions that my MA has to input manually Review Source Response from ModMed February 26, 2025 We value your feedback, Steve! Thank you for taking the time to leave us a review. HM Hazel M. Admin Director Medical Practice Used the software for: 1-2 years ### "There is always Pros and Cons" February 26, 2025 4.0 Overall this has been a good system. I have used MedStar, Athena, Prognocis and now Modmed. I would choose Modmed again. Pros It's nice to have the body in the chart and click on the part you need. It can help with getting authorizations for our patients. Cons When you select add an attachment to the visit, it does not print with the visit note to send to the insurance company. My providers would have liked to have this feature such as adding radiology to visit's to support. Alternatives considered [AdvancedEHR](https://www.capterra.com/p/114601/AdvancedEHR/) Reason for choosing ModMed The provider liked Modmed's body charting better Switched from [PrognoCIS](https://www.capterra.com/p/37932/PrognoCIS-EMR/) We saw Modmed at a show and it was what we needed Review Source Response from ModMed February 27, 2025 We appreciate your feedback, Hazel. Thank you! KH Kelly H. Business Office Supervisor Medical Practice Used the software for: 2+ years ### "Support not great " February 18, 2025 4.0 Support service is not been great. I have been waiting for a reply to get an issue resolved for several weeks and have had no resolution and no response after several emails if they were able to resolve my issue. Pros User-friendly, easy-to-navigate scheduling and train new staff Cons Some features are not available yet such as adding the full address to the right when it shows upcoming appts. Also would like to be able to recall more than the last 10 charts when pulling down the dropdown. Switched from [ifa EMR](https://www.capterra.com/p/126279/EcMR/) Outdated and did not have features we needed for growing practice Review Source Response from ModMed February 19, 2025 Thank you for your review, Kelly! We are always looking to improve our product experience and your feedback is helpful. KW Karen W. Medical Receptionist Medical Practice Used the software for: 1-2 years ### "ModMed Review" February 24, 2025 4.0 I feel like I am consistently learning something new - ongoing learning Pros The options available to navigate through a chart are endless - not having the proper training/tools to fully utilize the system is unnecessary wasted time Cons The attachments that the patient is asked to upload from making an online appointment, but the user of EMA is not able to upload from "attachments" scanned in from the patient Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) I work front desk not qualified to making these decisions Review Source Response from ModMed February 25, 2025 We appreciate your feedback, Karen. Thank you! CA Christy A. Practice Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Practice Manager" February 27, 2025 5.0 It is good, I would recommend to any other practice. Pros Ease of use and learning the system. Training on Mod Med U Cons slow to make chances that are needed for some practices Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Reason for choosing ModMed It seems to be built for Dermatology Practice Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/)[MacPractice MD](https://www.capterra.com/p/77177/MacPractice-MD/) we had two EMR and need one that worked. Review Source Response from ModMed March 4, 2025 We value your feedback, Christy! Thank you for taking the time to leave us a review. HR Heather R. Clinic Coordinator Medical Practice Used the software for: 1-2 years ### "Klara Review" March 3, 2025 3.0 Overall, Klara is great if you're just needing to text/communicate between the clinic and patients. As far as the Intake process, that is/was a complete bust. Pros The texting feature is great for communicating with patients. Cons Intake, system errors, speed of support issues. Alternatives considered [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Reason for choosing ModMed Pricing compared to other companies. Texting feature. Switched from [Phreesia](https://www.capterra.com/p/131633/Phreesia/) Phreesia was difficult to use with our patient age group and volume of clinic. Review Source Response from ModMed March 13, 2025 Thank you for your review. We are always looking to improve our product experience and your feedback is helpful. JS Jill S. Office mgr MA Health, Wellness and Fitness Used the software for: 2+ years ### "office mgr" February 18, 2025 5.0 One of the best in derm modules in EHR. Easy to train new employes. Pros very user friendly and easy to use. Easy to train new employees. Cons the constant updates. It tends to change some of the work flow some for the better and some makes some things difficult Alternatives considered [EZDERM](https://www.capterra.com/p/162007/EZDERM-EHR/) Reason for choosing ModMed The ease of using it. It made our clinic able to see more patients due to the ease of using it. Switched from [eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) It was horrible for derm. We would lose data. Review Source Response from ModMed February 20, 2025 We value your feedback, Jill! Thank you for taking the time to leave us a review. AB Abbey B. Medical Assistant Medical Practice Used the software for: 2+ years ### "Klara is amazing " December 29, 2025 5.0 Its been great. We use it for everything in our office. So easy to upload and use your own templates. Pros I love that it an easy and fast way to reach out patients. It really cuts down on the amount of nurse calls we have. Cons Sometimes has bugs to work out. Will shut down for a whole day sometimes without any warning. It will always come back up. Review Source Response from ModMed January 6, 2026 We value your feedback, Abbey! Thank you for choosing to share your experience. AG Ali G. Certified Dermatology Technician Medical Practice Used the software for: 1-2 years ### "Klara is great for medical offices!" March 7, 2025 5.0 We use Klara to text patients to reschedule or schedule appointments, give detailed instructions about their medical care or medications and answer their questions about their medical conditions. We also text patients their biopsy/pathology or lab results. Pros Easily reach your patients without disrupting their day and you can see that they have read the message. Cons Not being able to message land lines. It would be nice to have a way to message land lines with a computer (Ai) to call and relay the message for us. Review Source Response from ModMed March 14, 2025 We value your feedback, Ali! Thank you for taking the time to leave us a review. JG Jeffrey G. Medical Doctor Medical Practice Used the software for: 2+ years ### "Extremely happy" March 7, 2025 5.0 This was as close to being a game changer as you can get for office communications. Issues that used to take hours to deal with (reading post its, calling patients back, having to leave voicemails if they are not answering) can now be handled in a matter of minutes. The setup took a little while because you have to reorganize your phone tree but its beyond worth it. Pros Completely solved the phone call traffic problem that we had in the office. Most patients like having a way to leave a message that isn't complex. It also puts voicemails in there too, so we can still see messages from people who are not online. Cons They recently changed the way documents are viewed online. So, from my experience, some people who are using mobile devices have difficulty viewing attachments. Review Source Response from ModMed March 14, 2025 We value your feedback, Jeffrey! Thank you for taking the time to leave us a review. TE Taya E. Medical Assistant Hospital & Health Care Used the software for: 2+ years ### "Great Communication Portal! " February 26, 2025 4.0 I appreciate the accessibility of Klara for both us as the provider and for the patients. It is really convenient to be able to advertise a texting system rather than a nurse taking triage calls, we encourage patients to use Klara to send over questions and concerns and I believe this significantly reduces our office's phone calls throughout the day. Pros We love that it is confidential and easily accessible to patients. I love that it has the option to do E-forms so all paperwork can be completed in the comfort of the patient's homes before their appointments. I also like that each patient has their own thread so that you are able to keep things separate in their charts. I love that you are able to easily export, attach and manage documents; as well as exporting insurance cards. Cons We struggle with appointment scheduling, as the wording can be confusing for patients and they don't realize that they have not sucessfully booked their appointment. Klara shows the appointment details as if they have scheduled, but there is no clear indicator that you will get a text reminder when your appointment has been successfully scheduled. This has unfortunately caused conflicts in our practice with multiple patients a week arriving to the clinic at the time they thought they had scheduled an appointment. Review Source Response from ModMed March 14, 2025 We value your feedback, Taya! Thank you for taking the time to leave us a review. SK Sheena K. Physician Hospital & Health Care Used the software for: 1-2 years ### "Pretty satisfied with a few issues" March 3, 2025 5.0 Pretty good. Would recommend for comprehensive ophthalmology offices. Pros That billing and writing notes are integrated. You can see exactly how much each CPT code charges, and it is easy to run financial reports and sort by many fields. I also liked how easy it is to view/modify the schedule and add time blocks. Cons A few issues: 1) lack of follow up on billing. 2) scrolling is backwards/not intuitive on OCTs in image management. 3) updates/changes take a long time-I was told 2-3 years for the OCT scrolling issue. 4) You can't change which fields are "sticky" and some were made un-sticky (such as save fax to patient's chart) which is very inconvenient. Review Source Response from ModMed March 4, 2025 We value your feedback, Sheena! Thank you for taking the time to leave us a review. DL Diane L. Practice Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Highly Recommend" February 24, 2025 5.0 Modmed offers the convenience of an all-in-one practice management and clinical software for a variety of specialties. Further, within each specialization, we've experienced a collaborative, supportive community dedicated to our success. There are too many to name at Modmed who go above and beyond for us. Regarding the technical aspects, there really is no comparison; they are leaders in their field. Pros Mod med offers a superior product on both the practice management and clinical fronts. The analytics and reporting allows practices to plan strategic growth. On a personal note, the community we've built within Modmed is unique and unlike other EHR's. Cons It can be considered costly; however, Modmed does everything possible to work with each practice where they're at, using a holistic approach. Review Source Response from ModMed February 25, 2025 We value your feedback, Diane! Thank you for taking the time to leave us a review. JI Jerri I. CEO Hospital & Health Care Used the software for: 2+ years ### "Would Recommend Time and Time Again" February 27, 2025 5.0 I have been in healthcare for over 35 years. I was among one of the first groups who implemented an EHR back in the early 2000's. ModMed is hands down the best system I have worked in. Pros Easy for clinical staff to use, very intuitive. The analytics reporting tool is fabulous, you can slice and dice all sorts of information. Managing the A/R is extremely easy, especially compared to other systems I have worked in. Cons ModMed has the ability to load the payer fee schedules and run variance reports. However, it does not work 100% of the time. The system configuration is somewhat limited for multi-specialties. Review Source Response from ModMed March 4, 2025 We appreciate your feedback, Jerri. Thank you! nM noel M. Office Manager Medical Practice Used the software for: 2+ years ### "DYA Plastic Surgery Center" February 23, 2025 5.0 Seems to be understandable for the patients and it works for the staff once they make the effort to learn it Pros We like our support rep and we like that it is integrated with our practice management software, When the system is down there is continuous communication about the problem and progress of correction. Cons It's a little difficult to learn...not really difficult, just a learning curve Review Source Response from ModMed March 14, 2025 We value your feedback, Noel! Thank you for taking the time to leave us a review. JR Judy R. Surgery Coordinator Medical Practice Used the software for: 2+ years ### "Klara survey" March 7, 2025 4.0 Klara does a lot for us as far as communication, providing a way to receive pics and info from patients when a visit is not possible or necessary. Pros I appreciate the convenience of having the option to text or call, sending/receiving forms and pics. Cons The complexity of merging charts is sometimes a challenge especially when you are new to klara. Sometimes it is difficult to link patients and they sometimes don't show up in searches. That could be an internal office issue though. Review Source Response from ModMed March 14, 2025 We value your feedback, Judy! Thank you for taking the time to leave us a review. SW Skylar W. Front Desk Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Best combination of phone and email for patient communication" February 26, 2025 5.0 Overall I like it, it's easy to use, patients like it and find it helpful. Avoids "phone tag" and is great for gathering insurance and identification info prior to appointments. Great for communicating with patients and sending documents securely. Pros Very user friendly and secure, even our older patients like it and find it helpful to reach us and the providers quickly. Cons Having to upload patient phone number from the system and you can't message the patient until that's done. Notifications for messages assigned to me would be helpful so that I don't have to log into Klara just to see if someone responded to me. Review Source Response from ModMed March 14, 2025 We appreciate your feedback. Thank you! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.