# Page 10 | ModMed Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is ModMed the right Electronic Medical Records solution for you? Explore 365 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124590/EMA/reviews --- ModMed 4.4 (365) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 10 - Reviews of ModMed ## Showing most helpful reviews Showing 226-250 of 365 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LD Linda D. practice manager Hospital & Health Care Used the software for: 2+ years ### "Great EMR product" September 14, 2018 5.0 Pros Modernizing Medicine better known as EMA is by far one of the most user friendly and easy to navigate products on the market. I like the big print and colors that are easy on the eye. Using an EMR daily, 5 days a week requires many hours on your computer or tablet. Modernizing medicine has really taken the time to listen to their users to make a very well rounded product. Cons When in a patient's file it would be helpful to click on the results log within the patient's file. Not have to choose results log, input the patient's name, apply filters and then the pathology appears so I can enter my documentation. Review Source Response from Modernizing Medicine September 19, 2018 Hi Linda - Thank you so much for taking the time to share your positive review and some great product feedback as well. I will certainly pass this along to our teams as we love sharing our clients' success stories and areas to improve our products. Glad to have you as part of the Modernizing Medicine family! - Holly, Clinical Solutions Manager MT Maria T. Administrator Hospital & Health Care Used the software for: 6-12 months ### "Not the value I was led to believe " November 15, 2022 1.0 Would hurl out a window if I didn't think it would hold injure someone Pros Install was a disaster, account managers are unresponsive automatons, integrations full of bugs, not able to deliver as promised. No executive response. Avoid! Cons All of it. It is a nightmare. There's nothing to like. Nothing exemplary. Reason for choosing ModMed Believed the functionality was organic. It is a pastiche of other products poorly cobbled together Review Source VR Verified Reviewer Medical Assistant Hospital & Health Care Used the software for: 2+ years ### "Absolute best EHR System for Specialties" June 18, 2019 5.0 The easiest EHR system I have ever used and very applicable to the specific specialty (at least from mt experience-- Dermatology) Pros This software is very user friendly, easy to learn, easy to use and saves A LOT of time for the doctor/provider or medical assistants/scribes. Cons More customization features specifically for one's practice would be nice however it is a stand out product as is Review Source Response from Modernizing Medicine June 19, 2019 We so appreciate you taking the time to share your experience with us and those considering our EHR system. Thank you! - Holly A., Clinical Solutions Manager PC PATTI C. PRACTICE MANAGER Medical Practice Used the software for: 2+ years ### "EMA Review" May 1, 2019 5.0 Coding has increased our efficiency and bottom line. Pros We have EMA and PM , which saves us from bridging the systems. The physicians and staff have enjoyed the ease of the system. We are also happy with the continual updates. We have sent in suggestions for change over the past 2 years and many of those have been implemented. The support has been really helpful as well Cons The cost of the program and additional modules is substantial. Alternatives considered [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Reason for choosing ModMed Reviews from colleagues and the Dermatology specific program Review Source Response from Modernizing Medicine May 2, 2019 Hi Patti - We're happy to hear that using EMA and our PM system have helped bring efficiency to your practice. Thank you for taking the time to share your feedback! -Holly A. Clinical Solutions Manager KZ Khalique Z. Plastic Surgeon Medical Practice Used the software for: 2+ years ### "Disappointment in EMR with terrible billing capacity." September 10, 2020 3.0 Have had 5 different people for our practice Revenue collection cycle over the past two years and have continued to never meet the expectations promised. The EHR part is good but Revenue cycle management is really something to not get involved. No one follows through with tasks and a new person gets assigned for accounts every 3-5 months. Pros Easy software to use with templates like most EHR, I liked the ease in modifying notes and the IPAD features. Cons The EMR and EHR connectivity with their Billing is horrible. Review Source Response from Modernizing Medicine October 1, 2020 Hi Dr. Zahir - We appreciate your transparent feedback. I understand that you have been able to meet directly with some of our leadership to help identify the challenges and issues you have expressed and are currently working together to improve the situation. - Angela, VP of RCM Operations JR James R. General Manager Hospital & Health Care Used the software for: 2+ years ### "Overall great system that only misses on minor features" May 1, 2019 5.0 EMA has allowed us to cut down on the time that our providers spend entering notes by orders of magnitude over other systems we have tried. Pros Ease of use and functionality. It is only missing a few small features that I think would make things easier. There is no way, for example, for a manager to get ability to view all tasks assigned to all staff members. Only the assigner and assignee can see the task. Additionally, the system does not incorporate "." phrase programming for frequently used phrases. Cons It is expensive. Full licenses are relatively high priced and pricing faxing per fax sent puts that feature out of range for most busy practices, including ours. Review Source Response from Modernizing Medicine May 2, 2019 Good morning James - Thank you so much for taking the time share your feedback with us and those considering our urology EHR. We will pass along your suggestions as well to our team here. -Holly A., Clinical Solutions Manager CS Cynthia S. President Medical Practice Used the software for: Less than 6 months ### "Issues with this rapidly growing company" November 13, 2020 4.0 I truly am happy with the back office EMR but wish I would have asked around about their PM and appointment reminder systems. These 2 areas need a lot of work and unfortunately the company is not good at client relations. I feel they are not up to the average standard for comparable products in appointment reminders and PM. Pros It has a great user friendly back office EMR system. Cons Their PM service is not good at all. It takes my receptionists and office manager twice the time to input a patient, schedule an appointment, move an appointment, and run routine reports than our previous software. Also, the patient reminder system ( Relatient) is awful. It does not connect in real time to the practice schedule and requires extra work to find out if a patient has cancelled an appointment. This means loss of revenue for the practice. The reminder system is also very redundant and I have had numerous patient complaints over it. The managers in this patient reminder system know there are numerous issues with it but are not allowed to do anything until approves it which can take weeks. Lastly, even if you want to get out of this portion of the contract, ModMed will not let you. You are forced to pay for it for the full 3 year opt in time even if you no longer use it. Switched from [Nextech EHR & PM](https://www.capterra.com/p/122691/Nextech-Practice/) Better back office documentation. Review Source ED Eddie D. DPM Medical Practice Used the software for: Less than 6 months ### "Limits to customization" March 3, 2024 3.0 Limits to customizability and limited training training are problematic. Pros Specialty specific but with insufficient specialty information. Cons Lack of sufficient user customization. An ICD10 code often is used for more than one diagnosis. There are many common diagnoses that do not exist in the system and cannot be added by the user. ModMed tells us to use an ICD code that may include such diagnoses but the problem is that the specific diagnosis is not carried through the note documentation. Switched from [ChartLogic EHR](https://www.capterra.com/p/141875/ChartLogic/) Joining a group that uses . Not my choice. Review Source Response from Modernizing Medicine March 5, 2024 We always aim to deliver a great experience and are sorry to hear in this situation we missed the mark. Thank you for taking the time to bring this to our attention. BA Bishr A. Physician Medical Practice Used the software for: 2+ years ### "Best Dermatology EMR" December 11, 2018 5.0 I bought a small dermatology practice and converted a paper practice to EMR- best decision I made because I am efficient, compliant, and can deliver great patient care. Pros Best dermatology EMR out there, very streamlined and easy to use. I am incredibly happy with my choice because it gives me efficiency, and it has very nice built in capabilities for dermatology. There is also analytics built into it which help you run all kinds of reports including CPT code, diagnosis, referring doctor, patient reports and many others. There is also a practice management system that fully integrates with the EMR so you can have all in one and no need for another. I personally use Kareo which integrates quite well with it. Great support team when you need them. Cons It is more costly than other EMRs but you get what you pay for- I would rather pay more for a better product. Review Source Response from Modernizing Medicine January 4, 2019 Hello! We greatly appreciate you taking the time to share your honest feedback with us and those considering our EHR, EMA. We're thrilled to hear you have been happy with your decision. LD Linda D. practice manager Hospital & Health Care Used the software for: 2+ years ### "amazing work flow , MIPS usage extremely easy, good customer support" March 14, 2018 5.0 clear and accurate data to complete a visit with a patient in a timely manner. EMA integrates with our Billing software and make workflow easy daily for staff. The clicks of the system are minimal. From previous EMR's there is no comparison to the function of EMA. Good job to the developers and the continued software updates to improve functionality of the program. Pros Easy work flow and customer service is fabulous. The program allows easy usage of patients visit information and population of MIPS requirements. Pathology reports, consents and much more is very organized and minimal clicks to function. Review Source Response from Modernizing Medicine March 20, 2018 Good morning, Linda - Thank you so much for taking the time to share your positive review and feedback. We will certainly pass this along to our teams as we love sharing our clients' success stories. We're glad to have you as part of the Modernizing Medicine family! -Alex B., Marketing at Modernizing Medicine PM Phil M. Owner Medical Practice Used the software for: 2+ years ### "Look No Farther" May 1, 2019 5.0 After using other EMR's, EMA was a dream come true. I wouldn't want to run my practice without it. It is the first system that I found better—and it was FAR better—than paper. Pros It was quick and easy to use. I completed the training each evening on my own. The training was excellent and I was very ready to use it well the first day I went live. It got better from there. The program was essentially never down (maybe 15 minutes once in a year). The staff loved the program. They also found it easy to learn and efficient to use. They loved the automation features. Cons Creating and modifying scheduling templates was complex for our office. Office supply inventory is not yet completed. Review Source Response from Modernizing Medicine May 2, 2019 Dr. Mills, thank you for sharing your positive feedback with us and glad the training was beneficial. -Holly A., Clinical Solutions Manager KL Kim L. Accounting Health, Wellness and Fitness Used the software for: 2+ years ### "Needs better billing team" February 20, 2024 4.0 Worst billing experience ever, you'd think that a company of this size would put in a little bit more effort in their customer service/ billing department. Pros When I reach out to customer service, they are nice but cannot do much in regards to billing questions. They always deter my request to billing department but the wait time for your billing department to get back to me is awful. Cons Mod Meds billing team never answers emails promptly, no direct number for the billing department and we keep getting billed for downgraded services. Response time is longer than 2 weeks and when someone does respond they are less than knowledgeable over our account. Wait time on responses are absurd. Also our invoices portal is not accurate and it doesn't populate all our invoices. Review Source Response from Modernizing Medicine February 26, 2024 Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful. AR Audrey R. Physician Assistant Medical Practice Used the software for: 1-2 years ### "Finally a specialty EMR done right!" September 1, 2017 5.0 Overall excellent software. It might cost more than some of the others but I believe it is worth it and should allow you to see more patients, therefore bring more money in, in the end. I came from working in a derm office using this platform and am now in Plastics and am desperately trying to convert my new practice to EMA Plastics. Pros They clearly listen to providers and are constantly making changes to improve their system. It comes with built in counseling, patient education, diagnosis codes, it codes all your office visits/procedures for you, keeps track of global periods, allows before and after image comparison (which is huge for stubborn acne teens), it is user friendly, works across desktops, ipads, iphones, the through the use of protocols, it can make charting go extremely fast! Cons There is always room for improvement but overall I can't really say anything that stands out for negatives. It would be nice if some of the standardized features like patient history, patient portal had some customizable features or the ability to rearrange topics for personal workflow, but it's nothing major. Review Source DM Deanna M. Operations Analyst Medical Practice Used the software for: Less than 6 months ### "Operations Analyst - Urology" February 21, 2018 1.0 Never Buy this system Pros The System looks nice, Training staff was nice and seemed to be very knowledgeable. Other then that, I don't have anything else to say nice about this system. Cons Sales promises you the world but watch out! Poor Implementation, never had a site visit nor did they gather my Interface requirements and when I asked about the requirements, I was told "we have done this 1000 times we know what we are doing", I wasn't given any test environment with working interfaces to our PM system Test Environment to test the interfaces in advance of go live, when I asked for Interface specs, I was told they don't have any and I still do not have them. I argued the point months in advance of Go Live and I was told that if they were to give me a test environment it would delay my go live until 3rd qtr 2018 instead of 1st qtr 2018. Go Live, they decide to upgrade our Production Environment that morning without notifying me, we had blow ups (errors) across 3 locations (80+ users) Since January 15th, I have 90+ issues I've reported to them and 46 issues still open, and the majority of the 46 issues are things that Development has to fix or Interfaces that need to be fixed because they are lacking data such as Date of Death, Our Doctor's Name, No Referring Provider Interface (and they charged me to upload a .csv file so I could have something in the EMR) and more, It's been a nightmare and still is. I wouldn't select this EMR if I had to do it over again because the original quote is low, but then you get hit with we'll it you want that feature you will have to pay X Amount per Month. NIGHTMARE COMPANY to deal with. I can go on and on, but this will have to do. I think you can get of it. Review Source Response from Modernizing Medicine February 21, 2018 Hi Deanna - We hear your concerns and our team is committed to helping you with the challenges your practice has been facing. A representative from our company will contact you as soon as possible. - Alex B., Marketing EF Edmund F. President Hospital & Health Care Used the software for: 2+ years ### "Modernizing Medicine is the worst part of my medical practice " September 3, 2021 2.0 Customer service is the absolute worst. They are only concerned with selling software to new users. They stole $3500 out of my automated payment set up with my bank account and still haven’t returned it. Pros Graphics and ability to take photos. Operative note capability has been improving. Cons Frequent downtime and glitches in the software, user unfriendly, many redundant time consuming data entry areas, lack of billing codes and text for common procedures Review Source HG Holley G. Practice Admin Health, Wellness and Fitness Used the software for: 6-12 months ### "Mod Med transition" October 29, 2022 5.0 Pros The accuracy of reporting and ease of use Cons Relatient confirmation system was not offering enough resources for our practice. Review Source JG Jennifer G. office manager Medical Practice Used the software for: 2+ years ### "Great product" October 12, 2020 5.0 Overall, they are pretty reliable and their system works really well with our PM system, so win win all around. Pros EMA is a great, they keep you informed and are always up to date with all new and important information that pertains to your practice. They are always putting webinars out there so many options for training and knowledge issues. Cons When a problem arises, sometimes you cannot reach someone directly and leaving an email is not always convenient. The response is too delayed and very frustrating. Review Source Response from Modernizing Medicine October 13, 2020 Dear Jennifer - Thank you so much for taking the time to share your feedback with us and others considering our EHR system, EMA. -Holly A., Clinical Solutions Manager TC Tracy C. Practice Manager Hospital & Health Care Used the software for: 2+ years ### "Top Notch Customer Service" May 4, 2021 5.0 Pros We have been a EMA and PM customer since 2016 and are very pleased. We have implemented a very streamlined workflow within the office which has created room for more productivity and revenue. Cons is selective on integration with other software but have been very receptive to suggestions and change. Switched from [Sevocity](https://www.capterra.com/p/81297/Sevocity-EHR/) Cloud based, intuitive, all in one system Review Source MD Maria D. Billing Medical Practice Used the software for: 2+ years ### "ModMed Review" September 12, 2022 5.0 Pros The quick integration was great. User friendly Cons In general, few cons. Reports could be improved for specific requirements. Review Source VR Verified Reviewer physician Medical Practice Used the software for: 1-2 years ### "Summary of experience" February 7, 2021 1.0 Very Unhappy with this company and Be Wary of signing any contracts with this company. Do not rush into any contract with Modernizing Medicine!!! Pros Has potential for dermatology experience, but very poor experience with the company training experience and the company does not keep their promises. This company treats the small dermatology very poorly. Cons Very poor communication about their contract, because the leaders of this company only care about Modernizing Medicine and their bottom line and they do not work in a fair way with the dermatologist. Reason for choosing ModMed I thought that they would provide good service and care about their customer relationship but this was not correct. Review Source MM Mark M. Doctor of Nursing Practice Medical Practice Used the software for: 2+ years ### "EMR Heaven" May 1, 2019 5.0 Pros A dream product! Makes other EMRs look like a mechanical typewriter EASY to use, makes charting a joy, fact and accurate. rare down times, made for the provider, billing PM system works well A providers dream come true can use on Laptop or IPAD Simple and easy to customize Cons They do not have for primary care yet It does not read my thoughts yet. Review Source Response from Modernizing Medicine May 2, 2019 Hi Mark - We're so glad to hear about your positive experience with our EHR and PM systems. Thank you for taking the time to share your feedback! -Holly A., Clinical Solutions Manager GJ George J. Physician Medical Practice Used the software for: 1-2 years ### "Very cumbersome. Better EMRs out there." July 22, 2018 2.0 Looks "pretty" when you first see it, but this program is very cumbersome. Requires multiple mouse clicks for simple tasks. You have click from screen to screen multiple times to complete a chart note. Customer support is horrible. I was locked out of system after hours on a Friday and could not get anyone to help me regain access until Monday. More expensive than other EMRs we looked at including E-Clinical and Epic. In so many words, we have been very disappointed with this system. Pros Physical exams can be customized fairly easily. Otherwise, there are not many positives to this system. Cons Very low, cumbersome, lots of clicking, horrible customer support, more expensive than it appears. Review Source Response from Modernizing Medicine July 26, 2018 We certainly appreciate you sharing your feedback, as it will help both our team and product to better meet the needs of our clients. Someone from our customer success team will reach out to discuss your experience, or you can reach us at 561-880-2998 x2. - Holly A., Clinical Solutions Manager CR Chris R. Billing Health, Wellness and Fitness Used the software for: Less than 6 months ### "A Nightmare" August 24, 2023 2.0 Pros at least customer service are friendly. Cons training is very limited and they expect you to know this system instantly Review Source Response from Modernizing Medicine August 30, 2023 Thank you for bringing this to our attention. We're sorry to learn about your experience. We are always looking to improve our product experience and your feedback is helpful. LF Larry F. Medical Director Hospital & Health Care Used the software for: 2+ years ### "EMR for Derm" July 23, 2019 5.0 I am able to document my interactions with dermatology patients who usually have multiple Chief Complaints and multiple procedures quickly and efficiently Pros Very user friendly and easy to document lesions and their treatment Cons Fairly expensive and ongoing support is not cheap Review Source Response from Modernizing Medicine July 29, 2019 Hi Dr. Feldman - Thank you so very much for taking the time to share your feedback with others considering our EHR system. Glad to have you and ClearlyDerm as part of the Modernizing Medicine family! - Holly A., Clinical Solutions Manager EC Erica C. ARNP Medical Practice Used the software for: 1-2 years ### "The way EHRs are meant to be " May 13, 2018 5.0 Pros Makes chatting a Breeze User friendly, Cuts charting time in half Codes instinctually & will likely get remimbursed Cons Used for Specialist in Gastrointestinal & Dermatology Would love it if a system was available for Internal - Functional Medicine Review Source Response from Modernizing Medicine June 12, 2018 Hi Erica and thank you so much for your positive feedback and taking the time to share your thoughts. We're so glad to hear about your positive experience! Our EHR system currently serves dermatology, gastroenterology, ophthalmology, orthopedics, otolaryngology, pain management, plastic surgery and urology practices, as well as ambulatory surgery centers. Have a great week! -Holly A., Clinical Solutions Manager ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.