Verizon Connect

Verizon Reveal

3 / 5 74 reviews

Who Uses This Software?

Small to mid-sized business with fleet sizes of 5 or more vehicles.


Average Ratings

74 Reviews
  • 3 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online

Vendor Details

  • Verizon Connect
  • www.verizonconnect.com
  • Founded 2003
  • United States

About Verizon Reveal

Verizon Connects fleet management software for small to medium-sized businesses can help you uncover hidden costs while revealing the potential for greater efficiency. Use our smart dashboards and reporting tools to analyze trends and accurately measure your fleets performance. With around-the-clock monitoring, you can effectively manage unsafe behavior, unauthorized side jobs or deviations from standard procedure. Youll soon know where you can save, and operate a more efficient fleet.


Verizon Reveal Features

  • Billing & Invoicing
  • Client Management
  • Commission Management
  • Fleet Management
  • Fuel Management
  • Lot Management
  • Maintenance Management
  • Routing

Verizon Reveal Reviews Recently Reviewed!


AMAZING!

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This product is amazing and has lived up to every expectation I had when considering the purchase of this product

Cons: The software is only stored with the company and available online for 90 days. I would like to that increased to a year

Just OK

May 05, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: We used this software for years and at one point it worked well. After a while it stopped tracking vehicles due to hardware malfunctions.

Cons: Customer support is not that great and it was hard to get anyone to help when their hardware failed on multiple vehicles.

Have used Fleetmatics/ Verizon connect for years.

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The updating of the vehicles is frequent. The satellite imagining is pretty good. Works well with sending addresses to our technicians for calls.

Cons: Customer service has gone down hill. Especially since Verizon bought out Fleetmatics. I used to be able to get someone on the phone very quickly. Now it has literally taken me weeks to get someone on the phone. Have considered using other companies.

Customer Service is HORRIBLE - Quality of product and service has deteriorated tremendously

Apr 24, 2018
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Research other vendors - We have been told ERoad is great. Don't waste your time with this company. We are actively looking for a new provider.

Pros: We love the live map feature and many of the reports - so long as everything is working properly in the system.

Cons: Customer Service is absolutely horrible. We have been with Fleetmatics for close to 4 years now. Often times, I have the solutions to the issues long before anyone at Fleetmatics does since I have been working with the product much longer than the majority of customer service. I feel like I should be on their payroll. Currently, they are refusing to reactivate a unit in our system even though THEY are the ones who made an error and swapped the unit with a different unit on their end. We have not been able to "see" this truck on our map in well over a month. We have experienced a complete lack of service, our account rep only addresses what she wants to, my emails regarding trouble tickets go answered for several days, weeks, and lately we've even had a few cases that have been opened for months. As far as calling in for help, don't waste your time. I've sat on hold for well over an hour and refuse to call them now. It's sad that this company has zero loyalty to their clients that have stuck by their side as they've grown through the past few years. As of this morning, it has taken our Safety Department an hour or better just to get the live map to come up on our computers however, every single other program we utilize is working just fine.

Run AWAY,

Apr 17, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Strap on a jet pack , point yourself AWAY from fleetmatics/ Verizon Connect , don't stop till you run out of fuel!

Pros: There really aren't any. I've yet to see what this does that others don't do cheaper and more reliably.

Cons: Constant problems with cell tower only reception, never accurate in remote locationserver. Huge time stink for my drivers trying to earn a living. Plus, I get endless complaint calls from them, I've lost 3 good drivers in six weeks.

Terrible installation service

Apr 11, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I would love to be able to comment on this but I'm 6 months into my contract and only have 8 of the 16 units installed!

Cons: Their installation department has no oversight or accountability. I have been trying to get my units installed for 6 months. Passed around several times. I requested a supervisor to call me and was completely ignored.

Worst Customer Service

Apr 06, 2018
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: The website is easy to navigate and become comfortable with. Unfortunately, they provide NO SUPPORT!

Cons: The software is ok except when the GPS stops responding and you cannot get any support from reveal to get it fixed. One stopped on February 9, 2018, and it is not April 6 and there has still been no attempt made to repair/replace. Even after tons of phone calls and emails.

Overall: None when the truck shows that its been in the same place for two months and FleetMatics shows by their lack of response that they could not care any less.

Worst Customer Service, from sales to customer service

Apr 06, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Once installed, the online portal is easy to use. ELD tracking is accurate on the map and easy to use. Very self explanatory online.

Cons: Customer service is horrendous. Can't get devices in a timely manner, sales person never responds, customer service on hold is HOURS... a driver on the road called the "dedicated driver line" and waited three hours for someone to pick up. Glitches that log a driver in even when not driving and other issues. Some issues could be overlooked if customer service were responsive.

Overall: Inexpensive and compliant.

Very user friendly with lots of capabilities

Mar 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: What I like the most about this software is that it is so user friendly. Love the fact that I can locate a technician at any time.

Cons: Just the fact that it looses connection in bad reception areas would be what I think is the least thing that I like about it.

I do not like the way it is set up. Loosely conforms to ELD Mandate. Too much for so little

Mar 14, 2018
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: easy to learn; App is clear to see, set up is decent.

Cons: Requires blue-tooth to connect to equipment. Turn it off and alerts you to connect even when drivers are not driving.
Cannot save trailer fleet - drivers type in every day
Driver cannot add to a previous day or Off Duty log (limited on what they can do)
Admins have more authority changing/editing the logs than drivers do
Drivers have to "sign & certify" an incorrect log before an Admin can correct it
Webex training is limited and Hosts do not know the trucking industry
App tells a driver s/he has 13 days to sign/certify a log... What?
Inspection form has only 10 items on it.
Cannot select a vehicle and complete a previous day's inspection if the vehicle is not within range
Drivers have to type in detailed mechanical issues when found before page will close
Out of Service items reported will not "red tag" the power unit in the app
Does not allow tracking or reports for of CDL/MEC expirations
On Duty sub-status has only 4 (Fueling, Inspection / Loading / Unloading) . Drivers are On Duty for other reasons (Waiting to un/load; Accident; Warehouse; Training; Office; Breakdown)
Bare bones product not worth the huge amount of money for just the GPS and ELD features. I do not recommend it.

Overall: GPS tracking is the best benefit

terrible in the last couple month

Mar 11, 2018
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: It was good before was acquired by Verizon and it was working 99-100%, never down, I like to be able to see 24 hours all my vehicles, idling time, locations.... But lately system is more down then working

Cons: last couple month doesn't work, system is down every weekend, I think they try to save on date, customer service don't work on weekend, over week you can only leave voicemail. I have e-mailed them with problems for my GPS trucking and took them 45 days to respond and ask what is wrong.

Overall: trucking and when is working it is wonderful, but in last 30 days system was down every weekend plus minimum one day in a week

Good GPS tracking

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Using the GPS and keep track of trucks has worked very well. Can find trucks and see where they are almost instantly.............

Cons: Customer service is not great by phone. As long as it is working its good, but if you have a problem expect to wait and call again and wait Till they get time to get to you.

We use it to stay compliant and also to track our trucks

Mar 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software when it works is great, we use it daily and require all drivers to use it for logs. Also love the fact that tracking trucks is much easier and very visual, easy for our operations guys to use.

Cons: This software can have issues if not 100% updated and also we use this in conjunction with our own software and have seen some issues with our MDM and launcher while using

Overall: If you need fleet software and tracking and help with compliance this is a good option

Horrible customer service.

Feb 21, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: There are alot of issues with the E logs and if you try to get ahold of customer service they never answer. There is nothing good about Verizon REVEAL ELD system. Do not sign up with them it is a waste of money you will not be happy with them.

Overall: None

Awful Customer Support - ELD Doesn't work

Feb 19, 2018
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Value for Money

Pros: The GPS system works fairly well and the reports are handy. The online interface is easy to use. Drivers are simple to set up, customer service is awful.

Cons: Our rep had no idea how the ELD system he was selling was going to work. After asking numerous questions about mobile device compatibility we ordered and installed 9 logbooks into our trucks. Before installation we were told that they would work with iPhone, iOS, and all Android devices. After they were installed they told us we had received ELD devices that would only work on Android. No Apple devices were compatible. We then ordered 3 Android tablets for our apple users and setup data plans for those . We still can't use all of the ELD required features because now they don't work with Android phones, only tablets! I talked all of this over with our rep before we ordered. I don't think he lied, I think he had no idea! The updated App we need for the phones is still "being developed" and we still don't have it. I can't get thru on the phone and our rep was either fired or quit. His replacement won't call us back even though we have left him countless messages and emails. This is the worst customer service I have ever received.

Outstanding, the best GPS service available on the consumer market

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The accuracy of the location services, the refresh time, the reports and replay ability, design and layout of the program, and great customer service

Cons: Occasionally all my vehicles dissappear from the map for up to 2 hours at a time. If the AT&T satellites are down, so is your GPS.

Overall: Real time employee tracking, reports and replay ability, job security, cost effectiveness and mileage calculations

Garbage not worth a dime

Feb 01, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: A customer service person told me they have so many problems with this product that developed a new product. They actually started over and never said a word to their PAYING CUSTOMERS that they have a better product. Verizon I really expected something better from you. Not one thing about this product is good. It does not work correctly or consistently. One day it works and the next day it won't connect to the truck. I have 1 driver that is logged on duty Dec 12th, 2017 and on Feb 2, 2018, he is still showing violations day in and day out.

Cons: Just stay away from it. You won't be happy It will not work consistently. Customer service and tech help can't even help with issues.

not a great system

Jan 30, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: like the concept of the program but the helpfulness and functionality of the use of the system is not great.

Cons: I do not like the half done feeling that I get after I use it. there are too many things that need to be tweaked

Terrible so Far

Jan 25, 2018
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The only thing that is working is the GPS Tracking which is nice. But the cons definitely out way the pros

Cons: Customer service is non existent been calling and emailing for weeks with no help devices wont connect to have the trucks still waiting on more units that were promised and here are trying to be compliant but it is impossible and we are already getting harassed by DOT. would not recommend.....

Overall: tracking and bad service would never recommend

DO NOT USE Verizon REVEAL

Jan 17, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Cons: Verizon REVEAL miss-represented the product and now will not let us out of the contract. Many of their competitors offer better and more reliable functionality and with no multi year contract. Would recommend researching other options before signing up with this company. RUN AWAY!!!

Great!

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It has helped us to better our company. Our team takes driving safely more seriously and it holds them accountable.

product don't work and customer service is worse

Jan 10, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: the only thing I like about it is the tracking. I can find my trucks with no problems however I paid for the tracking and the elds . I now pay for someone elses eld solutions and im still getting charged for theirs.

Cons: I wouldn't know because they cant make it work. I was told that the system could be used on android and IOS but it only connects to apple products and still don't work like it should.

Overall: tracking is the only thing that works.

What a program and what a lifesaver.

Jan 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I don't know where to start but how about how many accidents this has gooten me out of on fault or false claims on my company vehicles when it showed it was no where around. How about the 100% reliability of it or the great customer service.

Cons: Really the only thing i like is when you need to make changes they are not as giving but other than that great product nothing bad to say.

Customer service was awful

Jan 05, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: good product but awful customer service fix your customer service and bill people correctly it would benefit you in the long run.

Cons: Be careful they will charge you before you even get the devices installed, We were waiting on additional parts for the install and we were charger for 10 days even though the devices were not installed. Equipment was returned and cancelled service found a better solutuion for half the price. and better service.

Overall: none

Capterra-loader

customer service is virtually non existant

Dec 21, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I love being able to track where my trucks are, it is very handy. The phone app works well to for tracking , however the app for Elogs is horrible

Cons: the elog trackers that they installed in our trucks do not work, meaning after all the work that i have put in to be compliant is wasted.

DOT Compliance with E-logs and Real time Fleet monitoring

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall it performs as expected and has good functionality and user interface

Pros: ability to track our fleet, trending of major parameters monitored, current traffic conditions, paperless logging of hours of service

Cons: setting up or modifying the limits of parameters being measured is already done out of the box but changes to these are not intuitive in how it can be done. Monitored parameters display does not necessarily show the whole story of what information is trying to be conveyed and can lead to misinterpretations

A decent and simple to use GPS tracker

Nov 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: We use the program to track our six trucks. It is simple to use and straight forward. The real time updates are helpful.

Cons: Occasionally the web pages don't update very quickly. I also found that it was not easy to tag locations that are used regularly. (ie employee homes and suppliers). It would be nice if you could set it up to flag whenever trucks were certain places, or when they were travelling at certain times.

Always able to get the information FAST

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to navigate, Easy to track, gives me reports that I need to track mt technicians in a simple manner

Cons: I have to log on frequently, does not let me stay logged in. Often, for whatever reason, does not recognize my log in information, sometimes takes several tryes to log in.

Overall: Cut down on costs by tracking our employees.

Awful!!!!! I would never ever refer them, their customer service is terrible. They are thieves!!!

Oct 24, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing!!! Would never use them or refer them! They have a lot of fine print, when your contract is over the fine print says that it's not over. I would never do business with a company that is so sneaky! I rate them an "F" I would recommend anyone shopping to run as fast as you can in the opposite direction!

Cons: They force renewals on you with some fine print. Will not call you back, will not shut these things off, their A/R department will call to harass, but you can't get anyone else. I told them I would pay if they came today to shut them off, they refused!

Great for small businesses

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I love that I can access my druver's routes from not only my desktop or laptop, but my phone, as well. Once you get the hang of how the softwate works, it's pretty easy to use and gives me the ability to offer reliable ETA's to my customers, while giving me piece of mind knowing where our fleet is at all times.

Cons: It does take some time to get used to, each truck must have it's own unit (Which is expected, however, it is something you have to remember whenever selling or buying an addition to your fleet)

A Nightmare!

Sep 12, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Tracking equipment keeps on messing up. And the system does not inform you, you have to check each equipment individually to make sure they are all working properly. Im having to replace 5-10 trackers every week, and it takes me an average of 30 minutes of being on the line with them arguing over replacements. And don't even start me on the ELD's!! I'll save my fingers from all that typing thanks! Everything was just a big lie with this company.

Overall: None

A Complete Rip Off !!

Aug 28, 2017
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Works consistently on our company vans/trucks (LESS THAN HALF OUR FLEET!!)
NO OTHER Pros TO LIST.

Cons: Does not work on our company equipment AT ALL!!
Performance and reports promised did NOT happen.
When called to complain, they tried to up-sell us on another version!
Can't get anyone to return calls or emails in customer service.
The sales team is excellent at selling. Then when they don't deliver on what they promised, you just get ignored after that.
Yet, they stick you in a 3-year contract you can't get out of even if more than half of your units don't work!

BUYER BEWARE!!!

Overall: WE HAVEN'T REALLY RECEIVED ANY BENEFITS FROM THIS PRODUCT.

Verizon REVEAL works for Us.

Aug 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: The use of EDL's upset everyone at first but has turned out to be a asset in log book management.

Pros: Ease of use, superior support and cost made Verizon REVEAL our choice. We (Like Most Everyone else) were not happy being forced to use EDL's but it has turned out to be a valuable tool to control log book entries.

Positive

Aug 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that we can see where the drivers are at. We can run maintenance reports. We can get speeding reports.

Cons: Sometimes too slow. Takes awhile to get with the support team when you have an issue. I had my old rep taken away.

This system is junk

Jul 12, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Nothing - We are locked into a contract and still have 2 more years to fight with them. Buyer beware.

Cons: Their installers put in 1 year ago. Supposedly they could service anywhere the unit was. NOT. The units have been replaced repeatedly and work for a few days and break again.

Overall: Venting and letting the next consumer to run from this product

Awful

Jul 12, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It works good to track but they lock you into there contract. So make sure you set a reminder to when you need to send a letter.

Cons: Try and cancel and good luck, they use strong arm attempts to keep you. Found a better solution for my company. Spoke to them about this, when we went to cancel they told us we were auto renewed. This was never metntioned to use during prior conversations. And the offered a buy of over a year.

Terrible Customer Support

Jun 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: We can track our vehicles. The equipment is reliable. Too bad their customer service is so terrible.

Cons: We cannot get our new installs scheduled. Lots of "no shows". Very difficult to get someone to call back about scheduling new installs.

Overall: Tracks vehicles.

Worked OK for the short time we used it.

Jun 27, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: This system was more cost effective versus our prior system. The deal given basically gave us our tenth unit free of charge.

Cons: This system was less user friendly interface than prior system used. The mapping utility left a little to be desired.

Reliable and easy to use GPS/Asset tracking

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Verizon based communication works very well for us in this area. Reliable. Ease of use. Handles geofencing very well. Reporting is very good as well.

Cons: Does not support drivers logs if they are changing jurisdictions between the US and Canada. Our drivers must use US logs while in both countries.

Overall: Needed a GPS/DOT log solution.

The product and functionality are ok and in line with many other providers

Jun 07, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Tracking is pretty good and fairly accurate, easy to use once set-up. Reporting is ok too and comprehensive

Cons: The sales team, they will rope you into a 3 year contract promising you the world, then they "allow" anyone in your company to add devices, each of them run on a separate contract, which then needs to bought-out.
My problem is that they allow "anybody" to add devices which holds the owner responsible for the cost and buy-outs.

I would not recommended for this reason, and caution everybody entering into agreements with them to limit the user

Overall: Vehicle tracking, idle times and vehicle usage

We Love This Software and Rely On It More Than Expected

Jun 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We have been completely satisfied with the performance and functionality of Verizon REVEAL.

Pros: The stability has been flawless and the ease of use has made Verizon REVEAL a "go-to" for everything from quick reference location checks to detailed driver safety and vehicle performance monitoring. The fuel card integration has enabled us to monitor fuel purchases to ensure everyone continues to abide by our fleet fuel guidelines. The driving behavior reporting has dramatically improved our fleet's driving.

Cons: We really don't have many objections to the software. Possibly the developers could provide a screen saver function to protect large TV's like we use to display content from the application.

BEWARE OF CUSTOMER SERVICE! I would not even consider them

Apr 27, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I cannot attest to the software itself; however, I can tell you that if I could give zero stars I would. Let's be honest, customer service is just as vital to the consumer as the software itself.

My experience: I was lied to from the beginning by a sweet talking salesman. It seemed this software would be a good fit for the new business model we were implementing. I stated my reservations to the salesman as we were embarking on a new phase, and about our new model not ending up being a good fit with their software. His response, "no problem we'll do a trial run etc etc." Come to find out it wasn't and they went back on their word and kept auto-deducting the monthly fee. My company ( 8-10 million a year and I'm just the Director of Operations) was forced to stay in the contract when we tried to cancel as I was promised. The company (actually me personally as I vouched for them to the owner) had to pay some amount for a software that I was promised they would let me out of. Every time I would call in the beginning someone would say "we'll call you back," no calls. This went on for weeks and then surprise I was passed my cancellation date. Then someone called me back after that date passed!

I could go on and on; however, just beware if you proceed with this company, you might get good, or even great software, but in the end you will get terrible and frustrating professionalism. You have no one to blame but yourself because there are so many good software companies to choose from! By the way, this is a short version with many other documented examples left our for brevity reasons.

It works pretty well.

Apr 20, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Works pretty well

Pros: Real time locations of truck & fuel management. Maps are interactive & very accurate. Good speed alerts.

Cons: Gps truck modules go out a lot & have to be replaced, but they fix at no charge. Just inconvenient.

This guys are the worst

Mar 09, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing good about this company

Cons: Tech support stinks

Overall: These guys put on a great show by the salespeople when they are trying to get you to sign a contract but once you sign a contract forget it. Tech support is the worst tech support in the world. We were installing in our fleet of 25 truck and their GPS tracking did not work from the start. We installed it to basically track truck mileage for IFTA Fuel Tax purposes. We only managed to install in about five trucks before we realized that it did not work and how bad the tech support was so we stopped the install.
Their GPS system would show our trucks is other countries (showed one truck in Brazil on day. We are located in the United States). Another time that showed one vehicle driving over 100,000 miles in one day. Again we were paying IFTA taxes based on their GPS tracking.
Their final determination was that all of the ECM on our trucks were bad and they suggested we replace them at certain cost each for five trucks. They finally stopped returning phone calls and they locked us out of our online portal. Because we had problems from the start we were not paying the monthly fees and finally sent them a letter terminating our contract and told them to come get their equipment. Never heard back from them. There is something wrong with this company. Rumor is that they do not own the software and are at the mercy of another software vendor.

Recommendations to other buyers: DO NOT DO BUSINESS WITH THIS GUYS!!!!!

Know where your fleet is at all times

Mar 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Each of our trucks are equipped with Verizon REVEAL. Verizon REVEAL allows us to map where they are, as well as monitor driving safety, stops, etc. Reports are automatically generated and emailed to various team members.

Pros: Lots of data and available reports

Cons: Billing is sporadic and makes reconciling difficult

Doesn't work!!

Mar 06, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Verizon REVEAL has billed me EVERY MONTH for over a year and a half and has YET TO PROVIDE ME WITH A CONSTANT WORKING SOFTWARE! They will continually tell you they are working on it, or someone will contact you, but you will be operating without Verizon REVEAL working...so in essence...your paying for nothing! And beware of the 3 yr contract...that is to lower you in and stick you with a 3 yr bill....it doesn't matter if they provide you with the service your paying for!!!! OH NO!!!...they just keep stringing you along and you get nothing....I stopped paying them for something I wasn't getting....they of course are hitting my credit and trying to collect..and you know what!!!!? I'd rather have the bad credit rating and bad mouth Verizon REVEAL every chance I get for the rest of my, then to continue to pay them money for something I am not receiving!! BE WARE!!!!!

Pros: NONE...there is non...be smarter then I was and look for all the bad reviews they've had...

Cons: Read message above or do your research!!!

Recommendations to other buyers: Run..>RUN!!!

Good product, HORRID customer service.

Feb 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: ease of use, easy to install

Cons: Customer service is HORRID!

Overall: I've had this product for just over 2 years now tracking 17 trucks. Overall, I like the software, the mobile app, the fuel integration, mileage tracking, and service notifications. We've had a few issues with the installed units, but the installation team (which is subcontracted out) is very prompt and responsive to getting the issues resolved. My account rep and sales team, however, are a different matter altogether.
First off, most of the time I call customer service, I will inevitably be transferred at LEAST 2 times to a different department, and will have to explain the issue in full each and every time. I had a billing dispute (where they charged me for an add-on e-log that was never received nor installed in my trucks) and they refused to issue me a credit or even really address the issue. Their entire attitude is basically "well, we shipped them out (to the wrong address) and it's not our fault you didn't install them". I've spoken with my account rep, his boss, and even the Customer service manager. Not only will they NOT respond to calls or messages (they never answer the phone), but emails go unanswered as well. I'm currently fighting them to buy out my contract so I can find a company that will actually provide service to their customers. Do your homework folks... Good product, TERRIBLE customer service!

Track your employees and save time.

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Accuracy.

Cons: Customer support.

Overall: We use Verizon REVEAL in our trucks. No need to collect time sheets. We know where everyone is at throughout the day.

Functional Tool to Assist in Payroll

Dec 12, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The best part is its ability to monitor stops at various addresses to assist in job costing.

Cons: Limited usages

Overall: We use Verizon REVEAL to monitor truck usage among our employees during the week. Ultimately, it's effective at doing its job and at a relatively affordable price!

Verizon REVEAL is great!

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to use.

Cons: I don't know much about it.

Overall: We use Verizon REVEAL on a daily basis to ensure our vehicles are working and getting our technicians to where they need to go.

Verizon REVEAL 1984

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: We have been using for Verizon REVEAL for a year. It has converted us from running our business and specifically dispatching like bats. Now we can provide accurate ETAs, see if our mechanics made wrong turns and see that the time they state that they are at a location is what reality is.

Pros: It strips away the veil of our mechanics in the field guesstimating how far they are from their destination, how long they feel they have been at their destination/job site and if they are taking side trips on the company clock. We can manage the preventative maintenance of our fleet and see how many miles each vehicle has traveled.

Cons: It does cost nearly monthly, but the value you get added for your customers and dispatch to manage instead of run their function in the business.

Recommendations to other buyers: This is like having a security system 24/7 on that which you used to be blind - what are our guys doing in the field? Where are our guys really in the field?

Would cancel today if we could get out of contract!

Oct 18, 2016
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Real-time tracking (when it works), "replay" function

Cons: Faulty hardware (20+ problems in 7-vehicle fleet in past 4 months; 6 units replaced); unresponsive & unreliable "Customer Experience"

Overall: We have had nothing but problems since Day One with the product and the company. From a customer service standpoint, the "Customer Experience" folks tend to be very unresponsive (e.g., not returning phone calls, etc.) with horrible follow-through. We are in an geographic area where cell phone coverage is not great, so it's been frustrating when you require real-time tracking of where your crews are located. Lastly, we have a small fleet of seven vehicles and in the past few months we have had at least 20 instances of the tracking unit hardware not operating. We had five of our seven vehicles not registering a month and a half ago, now two of those same vehicles have to have their units replaced again. IMO, the only reason to buy this service is for the real-time tracking, but since the hardware is clearly prone to failure, my suggestion to anyone is to purchase satellite-based GPS tracking units for your vehicles.

Recommendations to other buyers: If you want real-time tracking, purchase true satellite-based GPS units for your fleet.

Bad Customer Service

Oct 12, 2016
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Comments: Verizon REVEAL customer service is one of the worse I have ever seen. Horrible with replying back to emails and also with the service itself. We've had devices that are sent to us that are not functioning correctly. Management on their side does not respond in a timely manner, and we have had multiple complaints with no improvement in service.

Reporting Functions Crash all the time!!!

Aug 29, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: We can track where the company vehicles are.

Cons: Their incompetent IT department that hasn't the first clue on how to fix issues that arise.

Overall: All's this program is good for is seeing where your vehicles are. Do not purchase this program if you would like to take advantage of it's reporting and vehicle assignment function. We have had two other issues with the reporting functions in the past 8 months and are now on our third. We were using vehicle assignment function to produce the daily time card reports to distribute to supervisors for time card review and approval until the clock time assignment stopped working. We are now going on five weeks and their incompetent IT department still has yet to fix it!!! I have spoke to three of their IT representatives, between my co-worker and I we have spent probably close to three hours each explaining and reviewing this current issue at hand. I just keep getting bi-weekly calls to let me know they still have yet to fix it and are still trying to create a "patch" or correct this issue and the problem is still in "development". We pay $2,000.00 a month to have this program work, this is just down right ridiculous and very frustrating!!!!

Recommendations to other buyers: Yes, do further research before you consider this program, their customer service is terrible and their IT department is incompletant!!

Like all the rest of the honest reviewers, we have been swindled

Aug 03, 2016
1/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Low level customer service is of no use but they answer with a cool accent. The guys you need to actually talk to never call you back, though.

Cons: At this point, inability to cancel. Beyond that, it was their inability to keep their promises. Behind that was the lack of access control.

Overall: When your peon employee steals all of your customer information and sells it to your competitor, maybe then you'll come to realize just how important keeping customer information confidential and compartmentalized is. After we signed up and Verizon REVEAL told us that we wouldn't get the promised levels of access, they told us that they never had that feature but could put in a 'request' for it. So everyone we give access to our account, even if only to input parts into inventory, would have the same access as our CEO. Then, even after they failed to meet every one of their own promised deadlines, they refused to stop billing us when we requested to cancel. I wish I had read their reviews beforehand.

Recommendations to other buyers: If you wouldn't mind having your customer details published online for your competitors to see and like waiting for months for basic customer service response, this software could work for you.

Lack of support from company

Jun 01, 2016
1/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Buyer Beware!!!!!! Verizon REVEAL has not lived up to our expectations and they do not stand behind their product. Our company was involved in a multi million dollar litigation that involved an accident where three individuals were killed. The GPS showed our vehicle to be several miles ahead of the accident and there was no evidence physical or otherwise on our truck, however an anonymous phone call reported our vehicle near the area. Verizon REVEAL refused to be deposed or testify on the accuracy of their product. We have now fulfilled our three year contract with Verizon REVEAL and submitted a cancellation notice and they are trying to hold us in contract for another 12 months. Where will your unprofessional-ism end?

We were forced to upgrade to a far inferior product when Verizon REVEAL came out.

Jan 07, 2016
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Comments: Cons: Their detail reports are highly inaccurate when determining drive time. They know this, but fail to do anything about it. By far the worst customer service I have ever seen with a company. They do not listen to their customers and always have excuses - but no solutions. I would highly recommend not even wasting your time with this company if accurate reporting is what you are in need of.

Verizon REVEAL Improves Our Operating Efficiency and Timetable Compliance

Jun 24, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We operate a Route Service and Charter Bus company. Verizon REVEAL has proved to be highly reliable in identifying and confirming timetable and route compliance for our timetables services.
We are also able to relay real time information to customers inquiring about the location of their next bus. It has also been invaluable as a tool for locating and allocating vehicles for last minute charter changes and bookings.
The replay function allows us to monitor drivers' hours which assists us to comply with NHVR driving hours regulations.
We have found Verizon REVEAL to be highly reliable, even in remote areas and it has helped us reduce costs by identifying excessive engine idle times and helped reduce "dead" running.

Product seems easy to use but we still havent had any product training yet.

Jun 03, 2015
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Comments: there is some comfort in knowing exactly were your vehicles are.

Vendor Response

by Verizon Connect on June 04, 2015

Hi Mark. Thank you for your feedback. I will get our customer experience team to give you a call now to organise training at your convenience.

User friendly

May 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: By far the best I've seen of what's on offer. User friendly makes my life so much easier and gives me peace of mind.

Overall it is okay to use.

May 05, 2015
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: The program is a little difficult to navigate and input.

Effecient, Easy to use and saves time and money!

Apr 24, 2015
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are a new customer of Verizon REVEAL and have found since using the program we are saving on costs such as labour and fuel. Easy to navigate the website, just a couple of clicks and your off and running. Would recommend to everyone!

Shutdown Issues

Sep 06, 2012
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support

Pros: Find nearest vehicle is the best future.

Cons: 1.The system shutdown
2.Vehicles are not positioned accurately
3.Complicated Reporting
4.Out of service vehicle can't be removed from the system
5.Poor customer service

Overall: We do not recommend them

Verizon REVEAL GPS Money Saver

Aug 13, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Ease of use
Accurate for dispatching
Great Customer Service
Unlimited Training
Fair Price
2 way messaging between dispatch and driver

Cons: None at this time

Overall: Verizon REVEAL is a money making software, I have saved over 10K dollars in the last year on fuel alone. Tracking is not about being big brother, it's about job security for all in this economy.

Verizon REVEAL Usefulness

Nov 18, 2010
3/5
Overall
3 / 5
Ease of Use
3 / 5
Customer Support

Pros: GPS tracking is very useful. Service techs are responsive.

Cons: The reports are sometimes difficult to manage

Overall: Recommend to members in industry

The feeling of security that running with Verizon REVEAL brings to our day to day operation.

Nov 15, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Risk of theft by hirer erradicated.
Ability to monitor vehicle location with a view to return times. Customers who are awaiting a vehicle can be kept informed of how long their wait will be.
Accurate vehicle usage billing easily obtained by various report methods.
Fuel usage discrepancies easily resolved by route replay.
Easy vehicle location identification in the event of breakdown.
Fleet maintenance simplified.
Prevention of unauthorised overseas travel.
Easy recovery of vehicles from overdue customers.

Cons: There is no down side to having the Verizon REVEAL system on your fleet. Yes as in life everything costs but we have saved probably in excess of ¿¿20,000 already in theft prevention alone. With the added facilities for monitoring time at idle and service requirements this saving is sure to rise.

Overall: I would strongly recommend Verizon REVEAL to any company whether running single or multiple vehicles. An easy to use yet extremely intelligent system, Verizon REVEAL will instantly give you peace of mind and will over time save you money.

Trackers Usage Review

Nov 11, 2010
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: god easy to use tracking systemwith a comprehensive reporting system that is eay to use and understand

Cons: HAVE YET TO FIND ANY FAULTS WITH THE PRODUCT

Overall: I would recommend any transport fleet to use this system

Survey

Nov 10, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Awesome application and price

Cons: Contract pricing doesn't allow flexability for down turns. Always allowed to edit the contract for additions, but impossible to remove units no longer in use.

Overall: Buy - worth the price

Ease of Use

Nov 10, 2010
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: Plug and play

Cons: doesn't work on Mozilla

Overall: go for it!

Fleet Director

Nov 10, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: The Verizon REVEAL units are doing a great job for us. The units update every minute allowing dispatch to know where the units are at all times. For maintenance we have updated miles every day. I cannot ask for any more information than we are now getting.

Cons: I do not have any complaints

Overall: I highly recommend Verizon REVEAL performance and service

best thing we ever did

Nov 10, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: We looked into several companies for a GPS tracking system, but found from the start that Verizon REVEAL has the most affordable, user friendly system out there. The demo they provided orginally really got our attention. We have saved tens of thousands of dollars in using this system for coordination of scheduling and in payroll. We also saved hundreds of thousands of dollars when our truck was stolen along with all of the equipment in it. With our live fleet tracker, we relayed to the police exactly where the truck was going and they were able to stop and arrest the thief. We love the system, their customer service and would never even consider changing.

Cons: We have not found anything wrong with this system.

Overall: Highly recommend for ANY company and have given them numerous referrals.

Invaluable Tool for Any Business With a Fleet on the Road

Nov 10, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: - Excellent value for money
- Easy to use
- Simple means of monitoring driver speeds, costs, hours etc
- Fantastic way to locate drivers at all times

Cons: There are no downsides to this product!

Overall: Can't recommend this product highly enough. It's an excellent management tool for any business with a fleet of vehicles on the road.

Useful

Nov 10, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Great for when customers call and say we weren't there that long and I can print a report.

Cons: We ae very happy with the online tools - no cons to report

Overall: I would highly reccomend this tool. It is very easy to use.

love this product/service

Nov 10, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: user friendly, helps to identify where our drivers are. it's the first thing i open up on the computer every morning. also helps that it can be used from another location (home on the weekend). also many vital reports, from verifying time cards to service alerts. really helps rescue drivers when lost, especially with the new upgrades, where you can see satelite images of the area they are in. just yesterday we helped out agian with the use of this tool.

Cons: hate that is a 4 year committment, but don't know what i'd do without it. that's the thing about a product/service it sells itself and shouldn't need to have a 4 year commit. my committment is coming up soon, now i have to decide whether to remain with Verizon REVEAL or shop around. i'm defenitely sold on the concept, performance and ease of use.

the one thing i really dislike is the property tax that the third party vendor attaches to these units. i don't know if it happens in any other state, but in the state of michigan equipment that is in a vehicle is not subject to property taxes. i know this as we used to run with radios in the vehicles to dispatch our drivers. this was never part of a property tax bill, even though those units ran around 1K each.

Overall: i love this product, the fact that it is consistantly upgraded and tweaked. i really never have taken advantage of any training because it is so easy to use, even a dummy like me can utilize it, and my other managers get the reports they need.