Best For

Cloud-based customer experience platform designed to help small to large size businesses manage customer information and derive actionable insights via chatbots, Internet of Things and AI.

Product Details

Oracle offers a complete, cloud-enabled customer experience (CX) solution; differentiate your company across all channels, touch points, and interactions.

Contact Details

Oracle

http://www.oracle.com

Founded in 1977

Located in United States

Starting Price

  • Not provided by vendor
  • Contact Oracle for pricing details.

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Support

  • Business Hours
  • Online

Oracle CX Features

Oracle CX Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
4/5

Showing Most Helpful

Showing 11 of 11 reviews

Showing Most Helpful

Showing 11 of 11 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Daniel O.
Retail Manager
Retail, 5001-10,000 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 24, 2019

“Smart, Quick and Simple Retail Solution.”

OverallDeeper look into our business. Great for tracking inventory, building customer profiles, and easy to use!
ProsOracle CX retail solutions has brought our company a much smarter, comprehensive, and cutting edge look into our business. Easy to explain to team members, great for looking into inventory, and automatic promotions on transactions are just a few of the perks of Oracle.
ConsThere are some occasions that there are some hiccups with starting up the software, but it usually is an easy fix.
Reviewer Source 
Source: Capterra
May 24, 2019
Avatar Image
Ramal D.
Billing support Specialist
Financial Services, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
3/5
Customer Service
4/5
Features
5/5
Value for Money
3/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 29, 2019

“Billing and invoicing tool”

OverallAs a billing support specialist I was executing billing and invoicing related activities. Warranty, credit note, invoicing and billing were main responsibilities over Oracle cx.
ProsThe first impression was about functionality. At the the same time, complex processes like executing credit note can be maintain without getting stuck in all series. As well as graphics and decoration of the application are not boring and tiring.
ConsDue to functionality and more process executing skill, it is very hard to understand for new employee. Need serious trainings.
Reviewer Source 
Source: Capterra
April 29, 2019
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Daniel P.
Consultor de BPM
501-1000 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
March 23, 2018

“Oracle CX - Sales Cloud. Efficient product and easy to adapt.”

OverallOracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services.
ProsOracle CX - Sales Cloud is a product that provides a great facility to establish a complete program of sales and CRM. Adapted to any company dedicated to the supply of services and sales, provides technical support to the efficient and quality user. At the interface level, it provides a complete visualization of the components with a nice and intuitive design. Its cost is high, since it is a product of Oracle and for this and other reasons its cost is high, but it can still be acquired without a greater risk of loss of investment.
ConsOracle CX - Sales Cloud offers few options to modify; In turn, it does not allow access to more advanced configuration functions. It allows you to choose visual themes, the limit is that you can only choose the available ones. The internal CRM of Oracle CX - Sales Cloud does not allow managing a volume of detailed information, it simply provides tools for a segmented and generalized administration.
Reviewer Source 
Source: Capterra
March 23, 2018
Verified Reviewer
501-1000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
June 12, 2018

“Good tool for the administration of clients with potential sales.”

OverallSimple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases.
ProsGood ease of use at the console level, the creation of profiles and administration of user accounts is one of the main benefits of this oracle tool
ConsThis tool has little documentation in the market, in addition to functionalities that in other softwares turn out to be easier to perform, such as its syntax in its native code.
Reviewer Source 
Source: Capterra
June 12, 2018
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Samuel R.
Community Manager - https://saturn.network
Marketing and Advertising, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 19, 2019

“Could not be happier with Oracle CX”

OverallVery positive, have loved every minute of working on Oracle CX.
ProsAmazing powerful tool that makes CX and CRM management so simple and easy to use in any company of any size.
ConsDaunting interface when you first launch Oracle, but you quickly overcome this.
Reviewer Source 
Source: Capterra
March 19, 2019
Avatar Image
Perry G.
Owner
Computer Software, 1-10 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
2/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
December 21, 2018

“Lots it can do”

ProsOracle CX is a great product for interacting with our customers, giving them a good face of our company. It has lots of reports and lots of powerful tools to use. It helps up deploy our new software to everyone seamlessly, and provides a good customer interface
ConsIt is really complex to use, customer support is pretty hard to understand and follow directions. They need better hand holding and better answers to the issues that my staff brings up.
Reviewer Source 
Source: Capterra
December 21, 2018
Deepak S.
Assistant Engineer
Civil Engineering, 10,001+ employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 6, 2017

“Great experience”

OverallGreat platform
ProsReal-time insight into employee information. Supported more rapid HR decisions by gathering all the records into Oracle Human Capital Management Cloud. Managed to increase process efficiency.
ConsI feel it can be improved upon by giving more flexibility and customization to cater to organizations' needs. Can focus on legal and statutory aspect at regional level.
Reviewer Source 
Source: Capterra
October 6, 2017
Verified Reviewer
51-200 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
April 17, 2018

“Excellent CX Software”

ProsIt allows to connect customers interactions with brands easily not matter which channel the customer used to interact with the business.
ConsIt doesn't let you customize so you end up using a lot of out of the box functions but it's really dificult when you need an specific function for your business.
Reviewer Source 
Source: Capterra
April 17, 2018
amar m.
Director
Computer Software, 1-10 employees
Used the software for: Unspecified
Overall Rating
5/5
Reviewer Source 
Source: GetApp
October 21, 2018

Reviewer Source 
Source: GetApp
October 21, 2018
Marta O.
Database Administrator
Internet, 1001-5000 employees
Used the software for: Unspecified
Overall Rating
5/5
Reviewer Source 
Source: GetApp
May 2, 2018

Reviewer Source 
Source: GetApp
May 2, 2018
Javier M.
Sales Consultant
Information Technology and Services, 10,001+ employees
Used the software for: I used a free trial
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Value for Money
5/5
Source: GetApp
April 20, 2016

Source: GetApp
April 20, 2016