Who Uses This Software?

Customer service solution for all businesses that configures to any usage, retail or wholesale market with features such as open architecture, optional modules, standard technologies, and customer care applications.


Average Ratings

5 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Contact Oracle for pricing details.
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows

Vendor Details

  • Oracle
  • www.oracle.com
  • Founded 1977
  • United States

About Oracle Utilities

Utility billing tool that enables reduction of cost-to-serve and increased configurations through an integrated platform.


Oracle Utilities Features

  • Account Management
  • ACH Payment Processing
  • Billing & Invoicing
  • Cable
  • Collections Management
  • Customer Management
  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Online Payment Processing
  • Penalty / Cut-Off Processing
  • Rate Management
  • Service Call Management
  • Trash
  • Water
  • Work Order Management

Oracle Utilities Reviews Recently Reviewed!


We use oracle for all of our vendor tasks. It's easy to track updates on the job, and progress.

May 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Oracel makes it easy to track exactly where our vendor jobs are at. With multiple properties that we manage, this system makes it easy for a local property manager to insert a task that needs to be completed. Then our Team that handles the vendors receives the task, and selects the vendor, and updates the task to complete the job. When you have a lot of properties, this program makes it very easy to keep track of what is going on and at what property. I know this is how we use our system, but there are so many more applications for oracle. It's a great way to streamline all tasks and aspects of your business into one program. We need this program because of the number of tasks that are put in daily, and when you have a lot of properties, you need a program that can streamline every task. You can even send messages for clarification on tasks from employees in case your not understanding exactly what it is that needs to be completed.

Cons: I wish they had a training program tailored to your specific application of the program. Anytime we get a new employee, we have to have someone train them on oracle. If they had a video for us to give our employees that would make things a little bit easier.

Overall: This product is very useful because you can manage all of your tasks in one location. It makes task management very efficient which saves your company money.

Capterra loader

Great Tool

Feb 07, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Oracle Utilities is a great too that benefits me and my fellow co-workers in get our jibs done in many ways!

Cons: Love Utilities and all the things that can be done in my job. The same thing is that employers being cheap causes issue more than Orcale over all.

Perfect software for keeping product order records.

Apr 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: If you own a company you can use Oracle for almost everything. Pricing, booking, generating invoices, keep product records, etc.

Cons: You'll need special training to get familiar with a great amount of options it has. You will also need a computer with a good processor and a good amount of memory

Great for Billing

Oct 06, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: Great billing system for utility company.

Cons: Takes training for end user

Overall: Easy to use for non-programmers to do configuration.

As an end-user--- may need more training to see what you're looking for.

Capterra loader

Oracle Utilities, expert in tasks.

Jul 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money

Pros: Oracle provides a tool to make a detailed tracking of the suppliers and assign them the tasks they need within the platform. The division of rorles is great, fluency and a first level interface, I recommend it.

Cons: It is not very intuitive, the first time I use the tool, I spend a lot of time collecting information to perform the operations. You have no guided experience