Best For

Customer service solution for all businesses that configures to any usage, retail or wholesale market with features such as open architecture, optional modules, standard technologies, and customer care applications.

Product Details

Utility billing tool that enables reduction of cost-to-serve and increased configurations through an integrated platform.

Contact Details

Oracle

http://www.oracle.com

Founded in 1977

Located in United States

Starting Price

  • Not provided by vendor
  • Contact Oracle for pricing details.

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Oracle Utilities Features

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Oracle Utilities Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

Showing Most Helpful

Showing 5 of 5 reviews

Showing Most Helpful

Showing 5 of 5 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Jennifer A.
Property Manager
Real Estate, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 24, 2018

“We use oracle for all of our vendor tasks. It's easy to track updates on the job, and progress.”

OverallThis product is very useful because you can manage all of your tasks in one location. It makes task management very efficient which saves your company money.
ProsOracel makes it easy to track exactly where our vendor jobs are at. With multiple properties that we manage, this system makes it easy for a local property manager to insert a task that needs to be completed. Then our Team that handles the vendors receives the task, and selects the vendor, and updates the task to complete the job. When you have a lot of properties, this program makes it very easy to keep track of what is going on and at what property. I know this is how we use our system, but there are so many more applications for oracle. It's a great way to streamline all tasks and aspects of your business into one program. We need this program because of the number of tasks that are put in daily, and when you have a lot of properties, you need a program that can streamline every task. You can even send messages for clarification on tasks from employees in case your not understanding exactly what it is that needs to be completed.
ConsI wish they had a training program tailored to your specific application of the program. Anytime we get a new employee, we have to have someone train them on oracle. If they had a video for us to give our employees that would make things a little bit easier.
Reviewer Source 
Source: Capterra
May 24, 2018
Avatar Image
Jeffrey A C.
President and CEO
Accounting, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 7, 2019

“Great Tool”

ProsOracle Utilities is a great too that benefits me and my fellow co-workers in get our jibs done in many ways!
ConsLove Utilities and all the things that can be done in my job. The same thing is that employers being cheap causes issue more than Orcale over all.
Reviewer Source 
Source: Capterra
February 7, 2019
Gerardo Alexander F.
Account manager
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
April 30, 2018

“Perfect software for keeping product order records. ”

ProsIf you own a company you can use Oracle for almost everything. Pricing, booking, generating invoices, keep product records, etc.
ConsYou'll need special training to get familiar with a great amount of options it has. You will also need a computer with a good processor and a good amount of memory
Reviewer Source 
Source: Capterra
April 30, 2018
Julie T.
Progammer
Utilities, 10,001+ employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Source: Capterra
October 6, 2016

“Great for Billing”

OverallEasy to use for non-programmers to do configuration. As an end-user--- may need more training to see what you're looking for.
ProsGreat billing system for utility company.
ConsTakes training for end user
Source: Capterra
October 6, 2016
Avatar Image
Daniel P.
Consultor ADF
11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
2/5
Reviewer Source 
Source: Capterra
July 19, 2018

“Oracle Utilities, expert in tasks.”

ProsOracle provides a tool to make a detailed tracking of the suppliers and assign them the tasks they need within the platform. The division of rorles is great, fluency and a first level interface, I recommend it.
ConsIt is not very intuitive, the first time I use the tool, I spend a lot of time collecting information to perform the operations. You have no guided experience
Reviewer Source 
Source: Capterra
July 19, 2018