# Lucidchart Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Lucidchart Software - reviews, pricing plans, popular comparisons to other Diagram products and more.

Source: https://www.capterra.com/p/124693/Lucidchart

---

# 

 Lucidchart Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Lucidchart

## What is Lucidchart?

Our online diagramming application makes it easy to create and share professional diagrams. From system design, to brainstorming, to project management, we support all of your communication and collaboration needs. Thats why millions of users choose Lucidchart.

## What is Lucidchart used for?

[Flowchart](https://www.capterra.com/flowchart-software/)[Diagram](https://www.capterra.com/diagram-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/)

Overall rating

Based on 2,246 user reviews

Reviews sentiment

Positive

95%

Neutral

4%

Negative

1%

Pros & cons

Efficient real-time co-editing

Real-time teamwork and sharing

Limited design flexibility

Challenging connector adjustments

Starting price

$9

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

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## Lucidchart alternatives

Highest Rated

[4.7 (561)](https://www.capterra.com/p/144020/Aha/reviews/)

Starting price

$59.00

Per User, Per Month

[4.4 (15,308)](https://www.capterra.com/p/19319/JIRA/reviews/)

Starting price

$7.91

Per User, Per Month

[4.4 (2,883)](https://www.capterra.com/p/76113/Wrike/reviews/)

Starting price

$10.00

Per User, Per Month

[4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/)

Starting price

$61.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/146136/Lucidchart/alternatives/)

## Who uses Lucidchart?

Based on Capterra reviews from the past year

Talk to a software expert

to get a free software list  
tailored to your business needs

## Pros and Cons

Efficient real-time co-editing

97% positive reviews out of 201

Most reviewers describe collaboration as smooth, enabling simultaneous editing, easy sharing, and productive teamwork.

Joseph M

Senior Engineer, 51 - 200 employees.

"It has been a game-changer for me to be able to collaborate in real-time with clients and coworkers, even when we are separated by distance."

Limited design flexibility

45% negative reviews out of 172

Some users say customization options are restricted, with difficulties in icons, formatting, and object manipulation.

Brian B

Software developer, 5,001 - 10,000 employees.

"some features and options are hidden in menus or completely unavailable"

Real-time teamwork and sharing

97% positive reviews out of 150

Most reviewers find team collaboration seamless, with instant feedback, shared visuals, and remote participation.

Mammaye T

Student in industrial maintenance, 51 - 200 employees.

"I also appreciated the ability to work collaboratively in real-time with colleagues, which led to increased productivity and better-quality outcomes."

Challenging connector adjustments

59% negative reviews out of 103

Some reviewers find lines and arrows difficult to align, often requiring manual fixes and causing frustration.

Shivani S

Product Owner, 10,001+ employees.

"Also, sometimes when I am moving the objects, the lines/connectors/links between those objects mess up completely and I end up doing a lot of readjustments."

Visual project organization tools

96% positive reviews out of 125

Most reviewers indicate project management benefits from templates, tracking, brainstorming, and integration with other platforms.

Benson T

Research and Development Analyst, 5,001 - 10,000 employees.

"It helps us bring together everyone from all the departments when brainstorming our projects and this helps us to have accurate visualization of our projects which makes it easy to control, track and manage our projects."

Lag with complex diagrams

78% negative reviews out of 102

Most users report performance and speed issues, especially with large diagrams or multiple collaborators online.

Gary T

Solutions Architect, 10,001+ employees.

"Large, complex diagrams can sometimes cause lag or slow performance, especially multiple users are working on them."

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Drag & Drop

4.7 (493)

64.91% of 493 reviewers that rated this feature as important or highly important

It gives you a fast, intuitive way to arrange shapes, images, and connectors on the canvas. Reviewers appreciate how this saves time, makes diagram creation effortless, and allows quick editing and rearrangement without technical skills.

Collaboration Tools

4.5 (477)

62.26% of 477 reviewers that rated this feature as important or highly important

You can work with others in real time, see live changes, and share diagrams easily. Reviewers indicate that integrations with MS Teams, Slack, and Google Workspace, plus commenting and version control, make teamwork seamless and productive.

Diagramming

4.8 (365)

66.03% of 365 reviewers that rated this feature as important or highly important

Lucidchart offers an extensive range of diagram types, shapes, and templates, making it easy for you to create clear, professional diagrams. Reviewers appreciate the intuitive interface, customization options, and the ability to visualize complex ideas efficiently.

Data Import/Export

4.4 (360)

57.22% of 360 reviewers that rated this feature as important or highly important

Lucidchart helps you import data from sources like Excel, Google Sheets, and Visio, and export diagrams in formats such as PDF, PNG, and CSV. Some users report integrations with Google Docs and smooth sharing, making collaboration and presentations easier.

Process Modeling & Designing

4.6 (340)

60.59% of 340 reviewers that rated this feature as important or highly important

With this capability, you can map, review, and optimize workflows using a wide variety of shapes and templates. Users think the process modeling tools are easy to use, support collaboration, and help visualize both simple and complex business processes.

Data Visualization

4.6 (266)

53.76% of 266 reviewers that rated this feature as important or highly important

Graphical representation of data

Lucidchart 71 features

Define levels of authorization for access to specific files or systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Automatic update of information / software

Group collaboration to solve ideas in a productive and concentrated manner.

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Communicate using direct chat or messages within the system

You can work with others in real time, see live changes, and share diagrams easily. Reviewers indicate that integrations with MS Teams, Slack, and Google Workspace, plus commenting and version control, make teamwork seamless and productive.

Leave comments and notes on documents for others to view

Manage and track all internal and external communication conducted via calls, email, text, or chat

Database of components and materials used in design templates

Pre-designed layouts that can be customized to match preferences and requirements

Create labels for products that contain required information such as colors, sizes, dates, etc.

Lucidchart helps you import data from sources like Excel, Google Sheets, and Visio, and export diagrams in formats such as PDF, PNG, and CSV. Some users report integrations with Google Docs and smooth sharing, making collaboration and presentations easier.

Collating information from different sources in order to create a more valuable and helpful data set.

Graphical representation of data

Collaborate on creating a product by sharing and adjusting designs through a shared portal

Create designs using pre-built templates or customize them with flowcharts, mindmaps, wireframes, network diagrams and org charts

A way of interacting with a desktop computer using items such as windows, icons, and menus

Lucidchart offers an extensive range of diagram types, shapes, and templates, making it easy for you to create clear, professional diagrams. Reviewers appreciate the intuitive interface, customization options, and the ability to visualize complex ideas efficiently.

Embed diagrams directly into documents

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

It gives you a fast, intuitive way to arrange shapes, images, and connectors on the canvas. Reviewers appreciate how this saves time, makes diagram creation effortless, and allows quick editing and rearrangement without technical skills.

Editing tool that allows users to drag and drop images, icons, widgets, or other components

Store photos of employees

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Create, save, and store files

Public or private sharing of digital files such as documents, audio/video, images, and more

Diagram that represents an algorithm, workflow, or process

Automate repetitive tasks such as filling out information or creating certain types of forms

The ability to manual sketch/create a diagram

Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies

Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids

Create, design and modify the flow and processes of tasks in a project

Store and manage images

Various components within a system including buttons, clickable icons, hover effects, and more

Diagram used to organize information in a hierarchical way to show relationships

A way of interacting with a mobile application using items such as windows, icons, and menus

Tools to create a static representation of a product or project, showing users and stakeholders how it may look and be used.

Manage and support multiple languages

Diagram that depicts connections among nodes in a network

Diagram that shows the structure of an organization and the relationships between parts

Share and present designs

Document any changes or proposed changes made to business processes or workflows

With this capability, you can map, review, and optimize workflows using a wide variety of shapes and templates. Users think the process modeling tools are easy to use, support collaboration, and help visualize both simple and complex business processes.

Plan and coordinate all the resources, costs and time needed to execute assignments

Organize and schedule projects

Create, manage, or update project workflows.

Share pre-configured sets of data organized and presented in a specific manner with the organization

Receive data and information in real time

Receive system updates as soon as any changes are made

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Save a screenshot of your desktop as an image

Search and filter data across systems to locate required information by entering keywords or certain criteria

Allow users to access multiple services after entering their login credentials once

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them

Organizing a group of people to accomplish a task

Create, save, and re-purpose templates for emails, forms, etc.

Sample files or documents that could be customized as needed or used as is

Set up connections to third-party platforms to improve business processes

A functional sample, model, or release of a user interface built to test a concept or process.

Track revisions and updates made to files and navigate between different versions

Allows multiple users to simultaneously annotate on a digital whiteboard

An extended application or connector that enables users to perform additional services with their current set of tools

An informational database that allows users to add, delete, or revise content

Create static wireframes representing basic skeletal structure of applications and websites to give an overview of design.

Alter the default workflow to meet your organization's needs

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.4 (2,151)

4.4

Based on 2,151 reviews

## Pricing

Value for money

4.4 (1555)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/146136/Lucidchart/pricing/)

Individual

$9.00

Flat Rate,Per Month

It includes:

-   1000+ Professional Templates
-   Basic Collaboration
-   Basic Integrations
-   Security
-   1 GB Storage
-   Premium templates
-   Premium Visual Activities
-   Unlimited Objects Limit
-   Asana Integration

Team

$10.00

Per User,Per Month

It includes:

-   Advanced Collaboration
-   Advanced Integrations
-   Basic Easy Admin Controls
-   Security
-   Minimum 3 Users
-   JIRA Integration

Value for money

4.4 (1,555)

4.4

Based on 1,555 reviews

## Integrations

[

Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[

Google Drive](https://www.capterra.com/p/161425/Drive/)[

Slack](https://www.capterra.com/p/135003/Slack/)[

Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[

Microsoft PowerPoint](https://www.capterra.com/p/141633/PowerPoint/)[

Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[

Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.3 (1368)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.3 (1,368)

4.3

Based on 1,368 reviews

## User reviews

Overall rating

4.5

Based on 2,246 reviews

Filter by rating

5(1384)

4(744)

3(94)

2(11)

1(13)

Mentioned topic

Sorted by most recent

MS

Michelle S.

Developer

Human Resources

### "Always the most helpful for representing process, data schema etc!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 30, 2026

Pros

I like Lucidchart the most for their ease of use and amazing UI that is very intuitive and easy to assume or find different pieces to a chart diagram. They have many integrations built in and easy to use.

Cons

I think its just the quality of the diagrams when you are a little bit more zoomed out but this could also just be a limitation of a persons monitor. It just seems extremely blurry when zoomed out.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BK

Blerta K.

Language Instructor

Education Management

### "Lucidchart Visualizing our complex grammar structures."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

March 26, 2026

It is in the best interests of our learning and teaching to exhibit the complex Scandinavian grammar graphically, as a Language Instructor. I employ it to plot linguistic ideas and develop interesting resources of study. An extremely strong diagramming tool, the limits placed on simple shapes by the paywall pricing structure can be annoyed by a non-profit making or small school.

Pros

The user friendliness in relation to the template library is superb and our instructors are able to quickly create beautiful sentence structure trees and vocabulary mind maps in our project design without knowing how to use graphics.

Cons

The higher price groups provide bad value to money to use certain education templates and tracing the changes and versions of the collaborative diagrams becomes extremely confusing and the customer support simply refers to the articles on forums.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Functional Analyst

Information Technology and Services

### "Great Visual Data Tool"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

March 19, 2026

Pros

I like how intuitive Lucidchart is to use. It doesn't take very long to get started in and learning new features is easy. It's a great tool for visually presenting data and sharing it with stakeholders.

Cons

Pulling in data from excel or other sites can sometimes be challenging. It would be nice to have more AI automation for automatically creating process flows from a script or excel file.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PP

Prachi P.

Senior Manager

Management Consulting

### "Good diagramming tool "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

February 22, 2026

Excellent for basic diagramming, and the integration with Confluence makes it very useful for creating comprehensive documentation.

Pros

Excellent for diagrams and workflow depiction. Very easy to use with several templates. Collaborative and integrates well with Confluence.

Cons

Sometimes large and complex diagrams can take time to load and update. It requires getting used to with a little practice.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LW

Laura W.

Marketing Coordinator

Events Services

### "Diagramming a complex workflow of events."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

February 14, 2026

Visual clarity is needed in planning events. I find this to be a strategy mapping tool. It is necessary in project design but the cost is built up fast.

Pros

The template library is rich and it can be used to visualize complicated event processes fast so that the whole team can easily interpret the plan.

Cons

The updates and versions are frequent and sometimes change the location of important tools without notifying the customer, and the customer service is usually not responsive to billing mistakes.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Annpurna S.

Marketing Data Ops Lead

Computer Software

### "Clear Visualization for Complex Data and System Workflows"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 31, 2026

Overall, our experience with Lucidchart has been very positive. It has become a key tool for visualizing complex processes, system integrations, and data architectures in a clear and structured way. From an Anaplan and Data Operations standpoint, it helps bridge the gap between technical and non-technical teams by making workflows and dependencies easy to understand. The collaboration features, ease of use, and clean visuals support faster alignment, better documentation, and more effective stakeholder communication. While there are minor limitations around performance and licensing, the value it provides in improving clarity, efficiency, and cross-team collaboration outweighs those challenges.

Pros

What we liked most about Lucidchart is how easily it allows us to visualize complex systems and processes. From an Anaplan and Data Operations perspective, it’s extremely helpful for mapping account hierarchies, data flows between systems (Salesforce, enrichment tools, GTM stack), and end-to-end process documentation. It enables clear collaboration across teams by making workflows, ownership, and dependencies easy to understand at a glance. This has been especially valuable when aligning with stakeholders, onboarding new team members, and explaining technical concepts to non-technical partners. The real-time collaboration and clean visuals help us move faster and reduce back-and-forth during reviews and planning discussions.

Cons

What we liked least is that some advanced features and integrations are locked behind higher-tier licenses, which can limit access for broader teams. For larger or more complex diagrams (such as detailed data flows or multi-system architectures), performance can occasionally slow down, making edits slightly less smooth. Additionally, managing permissions and version control across multiple collaborators can sometimes be a bit manual, especially when diagrams are frequently updated.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Francois P.

CTO

Biotechnology

### "Not worth the costs."

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 27, 2026

Pretty awful, totally not worth their value proposition. Their customer retention people are aggravating to deal with while trying to close the account and be reimbursed for services not used.

Pros

It was web based and simple to use. That's about it. You can have multiple users access the files from the web.

Cons

The pricing is ridiculous for what amounts to a flow chart software. It can be easily replaced by a variety of FOSS self-hostable software. Something any small business should be able to set up in an afternoon.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Account Executive

Import and Export

### "Easy to build hypothetical workflows"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 27, 2026

My overall experience with Lucidchart has been largely positive. It’s a strong, accessible tool for quickly creating and collaborating on diagrams, especially when the goal is clarity and alignment rather than pixel-perfect design. While it can feel constrained for very complex or highly technical diagrams and gets expensive at scale, it does a great job of helping teams communicate visually with minimal friction.

Pros

What I liked most about Lucidchart is how easy it makes turning complex ideas into clear, shareable diagrams. The drag-and-drop interface is intuitive, collaboration feels natural in real time, and it’s flexible enough to handle everything from quick flowcharts to more detailed system diagrams. It’s especially useful for aligning teams visually without needing a steep learning curve or specialized design skills.

Cons

What I liked least about Lucidchart is that it can feel limiting or cluttered as diagrams grow more complex. Performance sometimes slows with larger or more detailed charts, and advanced features or exports are gated behind paid plans. Over time, the interface can feel busy, which makes precision work or very technical diagrams a bit more frustrating than it should be.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

FY

Faz Y.

EMEA Product Manager

Leisure, Travel & Tourism

### "PP app loves Lucid Chart"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

January 20, 2026

We replaced diagrams.co with Lucid chart because of it's greater range of features and team collab was superior. Overall its super helpful for us to build journeys and architecture flows.

Pros

Lucid has one of the best library of user flow templates it's super easy to use and I also found it to be quite affordable for our organisation

Cons

I think the initial set up is a bit tedious but other than that all seemed fine. Some controls are a little fiddly and some of the UI is a bit dated.

Switched from

[Visily](https://www.capterra.com/p/254704/Visily/)

Cost but also the export features were better in Lucid and had better integrations

Alternatives considered

[FigJam](https://www.capterra.com/p/265222/FigJam/)

Reasons for choosing Lucidchart

Cost mostly and also technical skill was lower for Lucid.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Sean N.

LX and Technology Manager

Higher Education

### "Robust yet simple"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

9/10

January 12, 2026

I use it a lot to map out complex processes for people and teams that need them explained simply and quickly. It's good for tracking progress on projects but even better for processes.

Pros

It's robust, aesthetically pleasing, and doesn't have a big learning curve. I particularly like that it has templates as well to get you started.

Cons

It can be a little slow sometimes but primarily when working with others on the same map. It also could be slightly easier to learn more advanced features.

Alternatives considered

[Miro](https://www.capterra.com/p/128955/Miro/)

[Figma](https://www.capterra.com/p/175027/Figma/)

Reasons for choosing Lucidchart

Initially it was just what was provided but I like the simplicity of it

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/146136/Lucidchart/reviews/)

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