# SmartIQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SmartIQ the right Document Management solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124729/Intelledox/reviews --- SmartIQ 4.7 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SmartIQ Ease of use 4.1 Customer Service 4.6 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MD Michael D. Head of Education Technology Primary/Secondary Education Used the software for: 2+ years ### "Reinventing the business of education" August 29, 2019 5.0 The adoption of an electronic forms system has changed the way we gather information and control workflows within our school. There have been huge efficiency gains and improvements in the way we work with staff, students and parents. Using Intelledox Infiniti has given us an edge and other schools are starting to try to emulate that. Pros Less paper, less handing Cost savings over paper and postage Pre-filled forms are quicker for users to complete Improving processes with workflows More privacy control Alternate interface to systems A new way to look at information gathering Cons There are costs for licenses and time for developing forms, but this is acceptable. Reason for choosing SmartIQ Intelledox Infiniti is a complete system allowing us to confidently create forms and interfaces while securely controlling the flow of information to and from our data stores. The capability it gives us means we capitalise on the work the more we invest into the system. Review Source MC Melissa C. IT Project Lead Government Administration Used the software for: 1-2 years ### "Good product but need more work in terms of functionality" September 8, 2019 4.0 Good product! Would love to see the functionality with SharePoint Online and O365 Pros Ease of use by users Compliant Available on Windows store Integration with HPECM Supported by FYB Offline function Cons Hard for administrators to build forms Hard to implement the app from google store Few annoying bugs Alternatives considered [Nintex Process Platform](https://www.capterra.com/p/141379/Nintex/)[Neumo](https://www.capterra.com/p/10035343/Neumo/)[SafetyCulture](https://www.capterra.com/p/141080/iAuditor/) Reason for choosing SmartIQ Integration with HP ECM Compliant Supported by FYB Review Source SP Steph P. Publishing Advisor Transportation/Trucking/Railroad Used the software for: 2+ years ### "From a non-technical perspective" September 11, 2019 4.0 Intelledox has given us a very reliable and smart way to generate bulk recurring letters and emails for our customers. The set up time for a complex job is well worth the ease, time and money we save in the long run. It also removes a lot of the risk we have around making mistakes by removing manual tasks from our workload. Pros This software is super clever in terms of what you can do with rules and calculations. We've been able to achieve some really great personalisation and customisation in our regular communications to customers, which is very valuable to us. Cons If you don't know the correct terminology to begin with, it can be difficult to find solutions in the online support portal/knowledge base. This is coming from the perspective of a user whose core skills are writing and branding, rather than the more rule-driven, technical skills that most Infiniti developers would usually have by nature. Review Source MH Michael H. Technical Lead Government Administration Used the software for: 2+ years ### "Infinti developer review" August 30, 2019 5.0 Using the Intelledox Infiniti product has improved the overall process by reducing confusion for applicants while also improving the data quality sent to internal system. Pros It's simple to use and quick to build complex business rule. The Infiniti product has great anchor points that allow us to build custom components when needed and tailor the resulting client interface in a way that represents our business. Cons With the amount of business rules we have, we find that the page is constantly posting back to the server to process what the page needs to display. This can be a bit distracting at times. Review Source MR Mitchell R. Team Lead, eForms, Workflow and Data Migrations Information Technology and Services Used the software for: 2+ years ### "Intelledox Infiniti" August 29, 2019 5.0 Pros The ease of use for the design aspect of infiniti. Most other softwares require a decent level of coding knowledge to successfully make eforms. Whislt there is coding that can be used within Infiniti, simple forms can be made by persons without any background in high level IT or coding backgrounds. Cons It's a little restrictive for completing recursive administrative tasks within the Manage section. Deactivating users, updating projects, etc, can only be done one at a time unless someone responsible for the site creates a custom function. Review Source ML Michael L. General Manager Computer Software Used the software for: 2+ years ### "iUtopia Platform" September 2, 2019 5.0 We needed a platform which we could easily develop and take to the market. We needed the ability to have offline capabilities to deliver our solution, which this product has. Pros The software was very easy to deploy. You don't need to be a full-on developer to get the product off the ground. Cons We havent come across too many issues. The configuration becomes a lot faster, the more you have used the product. Review Source MD Melanie D. Digital Advice - FP Manager Financial Services Used the software for: 2+ years ### "Intelledox has improved our customer interactions" September 4, 2019 5.0 I find them pleasant to work with and the product is one of the best out there. Pros The GUID for the form building is easy to use and very intuitive. Cons When you need to build in more complex features - this can be difficult without some IT knowledge Reason for choosing SmartIQ It had better form functionality, more flexible and more intelligent with logic. Review Source MB Michael B. Quality Control Officer Market Research Used the software for: 1-2 years ### "Great workflow and notification product" August 28, 2019 4.0 Pros Great customer support (technical and account) - I am the only design / admin user in my company (and don't use the product very often) but am always given great support when it come to something I haven't been able to work out myself. For a notification and workflow tool, I do really like it and does work well with the Microsoft Office suite. Am always wanting to setup so much more than the 2 main projects we use it for! (Having to find the time) Cons Usability - Difficult to navigate complex projects if you need to change anything. Formulas - particularly with dates, ranges do not work properly and often need to find a way around something Review Source ST Salim T. Project Manager, Process Automation Higher Education Used the software for: 1-2 years ### "Intelledox Infiniti is a good Enterprise Workflow platfrom" August 28, 2019 5.0 Pros It is very easy to develop forms on Intelledox Infiniti. The platform is very stable and scalable to meet various business needs. Cons Workflow and group management can get a little bit complicated if not well-designed! Review Source DB Daniel B. Technical Writing Coordinator Used the software for: ### "A PROVEN SOLUTION THAT WILL GROW WITH YOUR BUSINESS" May 2, 2012 5.0 I would not hesitate in recommending Intelledox to anyone in any industry...if you deal in high volume or complex document generation, your business will definately benefit. Pros FLEXIBILITY - Intelledox provided us with a very flexible option to meet the unique needs of our industry and we are only just beginning to discover its potential across other areas of our business. INTEGRATION - Seamless integration with our legacy data systems, giving us the capabilty to leverage, organise and present existing data easily. USER FRIENDLY - The ability to administer and create your own document templtes in-house, without any specialized training, is a major plus. PERFORMANCE - After using this product on a daily basis for the past 4 years I can honestly say that it is the most stable product I have used to date. KNOWLEDGE - The guys at Intelledox know their product inside and out but more importantly they know how to maximise its potential throughout your business. Cons None so far. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.