Who Uses This Software?

Campaigner has served as the email marketing platform of choice for over 100,000 customers including some of the biggest brands in Retail and Publishing.


Average Ratings

129 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.99/month/user
    See pricing details
  • Pricing Details
    900+ Templates A/B Testing Autoresponders Segmentations Email Reporting
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • j2 Global
  • www.campaigner.com/
  • Founded 1999
  • United States

About Campaigner

Campaigner helps marketers unlock the power of their customer data to create personalized, 1:1 interactions that drive incremental revenue, engagement, and increased customer life time value. With almost two decades of digital marketing experience, Campaigner has served as the email marketing platform of choice for over 100,000 customers including some of the biggest brands in Retail and Publishing.


Campaigner Features

  • A/B Testing
  • Auto-Responders
  • CAN SPAM Compliance
  • Customer Surveys
  • Drip Campaigns
  • Dynamic Content
  • Event Triggered Email
  • Image Library
  • Landing Pages/Web Forms
  • Mailing List Management
  • Mobile Optimized Emails
  • Reporting/Analytics
  • Subscribe/Unsubscribe
  • Template Management
  • WYSIWYG Email Editor
  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting
  • A/B Testing
  • Analytics/ROI Tracking
  • Customizable CTAs
  • Drip Campaigns
  • Dynamic Content
  • Landing Pages/Web Forms
  • Lead Scoring
  • Sales Intelligence
  • Search Marketing
  • Segmentation
  • Social Marketing
  • Website Visitor Tracking

Campaigner Reviews Recently Reviewed!


Much to be desired

Sep 10, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: We use it for simple email blasts to our neighborhood association. We don't use it for marketing campaigns, so therefore do not have the need for some of the functionality available with Campaigner. For our needs it works.

Cons: Ease of use. It is not intuitive, and they haven't done any kind of software or GUI redesign since we started using it (6+ years ago).

Making a template should be a lot easier than it is: Creating and editing templates has a lot of old graphic (frames?) technology that makes for a frustrating experience when trying to line up text blocks with headers, footers and images.

Writing an email with attachments should be easier. Having to upload a file/image to the media library, and then importing it into your email is a lot of steps. Instead, allow a person to add a file/image to an email note in the same simple fashion as any other email client works: add a paper clip button and allow us to select the file to add to the note. That seems like it should have been done a long time ago.

Also, if you accidentally remove a person from an email list, you have to call up Campaigner support to get it fixed; you can't manually fix it yourself. Very annoying.

Overall: We understand Campainer is not just an email program, but they don't seem very interested in our suggestions along the way. It's disappointing that in all these years, there hasn't been any kind of redesign for ease of use. At what we are being charged monthly; we are likely going to shop around and see if there is something better matched for our needs, and priced more competitively.

Vendor Response

by j2 Global on October 15, 2018

Hi Scott,

Thank you for taking the time to review the platform.

We appreciate the feedback you provided in regard to the platform and have passed the feedback on to our product team. If you have any additional issues or questions please feel free to let us know.

-The Campaigner Team

Worst customer service and platform ever - plus they unsubscribed all of my customers and didn't let me know

May 03, 2018
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing I can think of at this moment. You can see under "cons" what I really think of their product.

Cons: 1) They have terrible customer service. Most of their CS reps on the phone are rude, unfriendly and unhelpful. Their standard response is to tell you to look up one of their online training videos. They don't want to take the time to help with anything or answer any questions. This has been going on for two years. I just spent 20 minutes - yes 20 minutes - waiting for their online chat guy to answer a simple question: "I sent an email in earlier today - can you let me know if you'll respond by email or I need to check your message center, and about how long is your average response time." Yep, 20 minutes waiting for their customer service representative to answer that one simple question. I gave up and disconnected after prompting him multiple times. 2) Last year they accidentally unsubscribed almost all of my customer database - 10K names - and didn't tell me. Because of the nature of our emails, we didn't notice for about two months - what a disaster. They said "oh that happens," didn't apologize and did not give any type of credit. They did, however, restore the unsubscribes as they found the exact time they did it. 3) The platform is clunky and the searches and segmenting are difficult to use. They do not have an easy way to do a date range search for bounces, or other things. 4) We get conflicting answers when we call customer service. In other words - it's a really really terrible platform with terrible people. We've been using ESPs for 14 years. We decided to use Campaigner about two years ago for our customer emailing only, based on someone's recommendation. It was a big mistake. Avoid at all costs.

I have been using campaigner for about 10 years and my experience is always good, tech support great

Apr 16, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: great tech support! I probably would have gone to another service but your text support is so good - I love the fact that I can talk to a real person, I don't have to wait on hold forever and they are always kind, even when I am not such a tech savvy person, they are still patient and helpful.

Cons: the interface is a bit PC, in that I mean it's not very intuitive, it's not visually pleasing, which I think if you want to show people how to send out well-designed pleasing emails to their customer it should be more graphically interesting. I completely create my own emails and I do not use any of your templates because they are not designed well.

Overall: nothing really

Vendor Response

by j2 Global on May 04, 2018

Hi Carina,
Thank you for taking the time to review our platform.

We love all the feedback and have passed it along to our team.

If you have any questions feel free to let us!

-The Campaigner Team

Useful platform for contacting my clients and prospects

May 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use, functional. I was able to set up well with lots of help from customer service. Now I am familiar with it and I use it every 1-2 months. I don't believe in pounding people with emails every week. It's great to have the stats from the emails to see how the subject lines are working. I had some problems in the past with some of my lists but that was sorted out with help from sales and customer service.

Cons: It's quite expensive for my small business. Probably need to prune down my databases. I have no idea how to do that and I am not sure if the contacts duplicate between different lists. I really don't have a lot of complaints about campaigner. I find the service way better than constant contact which was awful.

Overall: It helps my business keep in touch with my clients and with people who buy my services

Vendor Response

by j2 Global on June 18, 2018

Hi Myles,
Thanks so much for reviewing our platform.

We are excited to hear of your success with Campaigner.

Our platform does not add duplicate contacts to the add, it only counts it as one even if it appears in multiple lists. If you have any questions or comments please do not hesitate to contact us.

-The Campaigner Team

I use campaigner to send multiple campaigns daily. Downtime is rare & customer service is excellent!

Sep 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, statistics, copying campaigns, friendliness & knowledge of staff/support, I can insert a jpg file or create or copy & paste HTML

Cons: I would like the ability to see what percentage of each of my lists opens each campaign so I can modify accordingly. Would like the sign up sheet to alphabetize areas so clients can easily pick which list they would like to be a part of.

Vendor Response

by j2 Global on September 15, 2017

Hi Kim,

Thanks for the positive review. We are so pleased you are enjoying our service. We work hard to make sure every client receives personal attention and quick responses from our customer support team.

We appreciate the product feedback and have sent it over to the product team.

If you have any questions or comments please do not hesitate to contact us.

-The Campaigner Team

Campaigner has been my company's newsletter resell solution for over 2 years.

Jul 18, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The depth of Campaigner is very nice. They have a lot of tools and functionality that allow for strategic and detailed email marketing campaigns. Their customer support is responsive and ready to answer any questions one might have.

Cons: The dashboard, itself, looks a bit dated. I know that's only for backend users eyes, but there could be some updates to intuitive features, like drag and drop email builds.

Overall: The ability to offer a newsletter solution to our clients.

Vendor Response

by j2 Global on September 06, 2017

Hi Tim,

Thank you for taking the time to review our platform. We are happy to hear that our platform has the tools and feature to help you and your customers build effective email marketing campaigns.

We appreciate the feedback you provided about our dashboard, we have passed it over to our product team.

If you run into any issues or have questions do not hesitate to contact us! We will be more than happy to help in any way we can.

-The Campaigner Team

I got a bit lost with the overall design but we have used the system for years and years.

Apr 02, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Does the job for the price point and flexibility. We have explored using other competitors but have never pulled the trigger based on what Campaigner has to offer.

Cons: The overall designing of the email was a bit over my head at times. Also, adding in first names fields was not designed well in the software. If I recall, you could drag that field into the body, however, the correct way to do this was not with a drag. Or perhaps that was opposite, it's been awhile since I used it. Either way, I did it wrong, even though in the email it had the field in place, it actually showed up as, Hi (insert first name) instead of actually inserting their first name. This went out to a large email before our biggest trade show and had so many people forward this back to us. Embarrassing. Now I have to double test but the system should not have allowed you to add this field without it pulling the data behind it.

Vendor Response

by j2 Global on April 09, 2018

Hi Audrey,
Thank you for taking the time to review our platform. We appreciate the feedback. If you have any other comments or questions feel free to to let us know!

-The Campaigner Team

We send out out HQ campaigns and control of 36 chapters campaigns, Solution worked. The team I wor

Jan 23, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once it was set up, it was very easy to use. Reporting was fast, once you figured out how to use it. Staff were friendly . Users ( 39) had very little problems using project with minimal direction.

Cons: You cannot delete from list, you just make inactive. Our membership jumps controlled list. removing them would be our preference.

Overall: Ease of mind

Vendor Response

by j2 Global on January 24, 2018

Hi Paula,
Thanks for taking the time to post a review online!
We are happy to hear the ease of use with our platform and we hope you continue to see success in the future.

We also appreciate the feedback in regard to the list management and have passed it along to our development team.

If you have any questions in the future please do not hesitate to let us know.

-The Campaigner Team

Really big disappointment - AVOID this ESP

Aug 10, 2018
1/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: If the platform actually worked like it was supposed to and customer support was actually there i could mention 24/7 support and great features but this has not been the case at all

Mailchimp and Mailigen both of which i reviewed are far far better bets

Cons: Customer service is supposedly 24/7 but when i would go to chat with them online they were usually unavailable even during normal business hours. My dedicated account manager would not answer emails and when i had tech issues he would ant to schedule conference calls to give vague assurances even when the issues were specifically tech related and from their end. Also when i first signed up it took weeks to solve the issue which turned out to be related to a program many use (think like IOS) and they do not plan a fix anytime soon. So if you use this very popular sofgtwar you cannot use Campaigner on it for foreseeable future

Overall: Really disappointing experience they charged me a lot of money and it was a year contract when features which were vital were not working i asked to pause billing till i could use the platform - i tried to negotiate instead they made general promises and when i asked specifically to pause billing so i can use it they locked me into a recurring billing despite many tech glitches and features not working. Now I am forced to dispute with my credit card company which is first time this year and something i almost never do. I dont recall ever being locked into such an expensive long term contract where so much inflexibility was shown especially when They promise a lot and deliver little. Also the PCMag review says Campaigner is great but Campaigner and PCMag are owned by the same parent company, i wish i had not read that review. Look at the review prior to mine also it seems that their service is deteroarting .

Very User Friendly

Mar 22, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use is the best, the templates for all the holidays and situations rock. It is great how it integrates with our business Facebook also. The tracking features are wonderful, you can see the click rate for each link in the email. The duel subject line option works well. Really like the total package and customer service has helped us every time we needed it. The scheduled sends for future sales or events is a great tool to have.

Cons: I wish it had a spam checker like our old software, which would give you a (%) of spamminess and show you which words were causing the rating. Sometimes we run into glitches using Google Chrome along with spelling/grammar apps, but easily solved by using any other browser or shutting off grammar app.

Overall: Ease of use and track-ability on subject line options.

Vendor Response

by j2 Global on March 27, 2018

Hi Eric
Thank you for leaving a review of Campaigner.
We are so happy to hear of your success with our platform.

Thanks for the platform feedback as well, we have passed it on to our product team.

If you have any other suggestions or questions in the future please feel free to reach out.

-The Campaigner Team

Capterra loader

Use What You Know

Sep 18, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This program was already in use when I joined the company and the learning curve was minimal. It has all the standard templates, contacts, and reports that you would need. Every time I have called customer service, they have been helpful.

Cons: Working with the templates can be really finicky. It can be difficult to get it to do what you want at times. It is also not as user friendly as MailChimp, for instance. Their reporting is there but you have to do click more time to get to it and comparing email sends can be annoying the way it's laid out.

Overall: We send a weekly email to 40k users and this program has worked for us for the last 8 years.

Vendor Response

by j2 Global on October 15, 2018

Hi Kristi,
Thank you for leaving a review of Campaigner.

We are happy to hear that the platform works well for you and your team. We also appreciate th feedback you provided and have passed it along to our product team.

If you have any additional questions please do not hesitate to contact us.

-The Campaigner Team

Campaigner is invaluable in regularly reaching out to my customers and prospects.

Dec 21, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to quickly and efficiently frame and then launch a communication to my customers is an essential element that Campaigner brings to the table that is invaluable. This combined with Campaigner' exceptional reporting capabilities provide me with a comprehensive tool that is usable and effective.

In addition, the flexible monthly billing cycle allows me to align my marketing costs with the revenue generating activities that Campaigner aids us in driving.

Lastly, the Campaigner platform is provided at a superb price point. Every campaign pays for itself in short order. All told, it is by far the best use of my limited marketing dollars.

Cons: I wish the Smart Email Builder's canned templates looked more like what is possible if you happen to be an HTML master.

Overall: See review...

Vendor Response

by j2 Global on January 09, 2018

Hello George,
Thank you for taking the time to review our platform. We are happy to hear that our platform has the tools and features to help you build effective email marketing campaigns.

We appreciate your feedback in regard to the Smart Email Builder and have passed it on to the product team.

If you have any questions in the future please do not hesitate to reach out to us at feedback@campaigner.com

-The Campaigner Team

It works. It takes some use and practice to become real familiar and proficient.

Mar 26, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It supports key features we need like unsubscribe facility, reporting, etc.

It has supported our email communications and campaigns well.

Cons: Seems very slow to process any action submitted; and can be quirky sometimes...especially during edit mode

Vendor Response

by j2 Global on April 09, 2018

Hello Brian,

Thanks for taking the time to review our platform. We appreciate the product feedback and have passed it on to our team.

If you have any questions or comments please feel free to contact us.

-The Campaigner Team

Capterra loader

Campaigner is a big asset to what I do every day - try to get my business name out.

May 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, price, and value for money! The setup, input, and reports are easy to use and very helpful.

Cons: The one thing that is bothersome is the "touchiness" of being locked out - but I totally get the reasoning

Overall: Getting my name out

Vendor Response

by j2 Global on May 04, 2018

Hi Kelly!
Thank you so much for the glowing review! We are happy to hear that Campaigner is a big asset for you and your business.

If you have any suggestions or comments in the future please do not hesitate to contact us.

-The Campaigner Team

Excellent product

Nov 11, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great feature set, easy to learn.

Overall: Well-structured, well-supported, and fully-featured. Campaigner has a vast set of tools to allow us to customize our emails with personalized information. The reports and analytics are best-in-class. We use this for internal communications in a large (10,000+ employees) company with offices spread across the U.S.

I'd recommend taking with a grain of salt reviews from a person (who clearly posted twice) who is too disorganized/lazy to end their free trial. The fact that Campaigner gives s 30-day free trial is, by itself, a really good feature for those trying it out. Just make sure you're not too lazy to cancel if you no longer want the service.

Vendor Response

by j2 Global on September 06, 2017

Hi Suri,

Thank you for taking the time to review our product. We are so happy to hear of your pleasant experience.

If you have any questions or concern in the future please do not hesitate to contact us!
Have a great day!

-The Campaigner Team

The Campaigner Support team has been very helpful to me and always available.

Jun 28, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that it will automatically send out emails every day to whomever is on my list(s) based on criteria.

Cons: It took me a very long time (months) to learn how the software worked as I am just a small business owner and not a tech person.

Vendor Response

by j2 Global on October 15, 2018

Hi there
Thanks so much for leaving a review of our platform.

We are happy to hear that you enjoy using Campaigner.

If you have any other question do not hesitate to contact us.

-The Campaigner Team

Good tool for our specific needs, but could be easier to use

Jun 19, 2018
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: We like the fact that we can send on behalf of our real estate agents and assign each contact to an owner. We have not found another product that can do that.

Cons: It is not the easiest tool to use and not as up to date with features and functionality as other tools out there. It is also frustrating that we cannot upgrade our own account - you have to ask support to do that. I believe live chat is the only way to talk to their support team. Wish you could call or email as well.

Vendor Response

by j2 Global on October 15, 2018

Hi Marisa,

Thank you for reviewing Campaigner!

We are happy to hear that you like our product.

In regard to reaching our support team, you can also reach then via phone at 888 845 4544 or by email at support@campaigner.com. The team is available 24/7.

If you have any other question do not hesitate to contact us.

-The Campaigner Team

Capterra loader

I like Campaigner and feel its benefits are worth the cost. I would refer others to use it.

Dec 21, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the sort and filter features for contacts. The reports are useful and the most features are very easy to use.

Cons: When sorting contacts, after removing or updating a contact it continually resets rather than returning to the previous screen. It is time consuming when making multiple record updates. I also don't receive notices when contacts remove themselves so I have to look for them monthly in order to remove them from my other list.

Overall: Simplicity.

Vendor Response

by j2 Global on January 09, 2018

Hi Shelley,
Thank you so much for taking the time to share your experiences online. It means a lot to our staff that you took time out of your day to post a positive review about our platform.

We have noted your concerns in regard to contacts and have shared with the product team.

If you have any comments or questions in the future do not hesitate to contact us.

-The Campaigner Team

Mostly Amazing, but Glitchy

Apr 10, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I love the many, many template options. As someone in marketing, it's important to me that my clients' emails aren't boring or repetitive. The customer service is responsive and helpful.

Cons: It's VERY glitchy. I'm constantly running into issues. For example, I'm comparing people who didn't open our emails in the past three months with the people who didn't open our emails with the company we (foolishly) used before Campaigner. Sometimes when I delete emails, it will put them out of order, and it won't put them back in order without a lot of work. I've been working on this for three weeks. Additionally, sometimes pictures won't load or it won't show that I have any files uploaded. I haven't yet found a way to add social media icons, though some templates offer them, but that could be user error.

Overall: We saw an increase in deliverability when we sent our emails compared to a prior software.

Vendor Response

by j2 Global on May 04, 2018

Hi Sara,

Thank you for taking the time to review our platform.

We appreciate the platform feedback and have passed it along to our product team.

If you have any questions or additional feedback feel free to let us know!

-The Campaigner Team

I LOVE Campaigner!

Mar 22, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I use this software for all my email campaigns. It has easy to use templates that make emailing SO EASY!

Cons: Some of the templates and the design of the platform look really old and could use a facelift. Otherwise, great platform.

Vendor Response

by j2 Global on March 27, 2018

Hi Ryan,
Thank you so much for the positive review of our platform. We hope you continue to see success with Campaigner.
If you have any questions in the future do not hesitate to contact us!

-The Campaigner Team

Good enough to not shop around for other vendors

May 24, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: reporting features are easy to access and compare with other emails we send out. That's all i have to say but there's a 100 character min requirement.

Cons: Design/templates more difficult to use/adapt than I'd want it to be. We have limited design experience for emails so we look for easy to adopt email layouts.

Vendor Response

by j2 Global on June 18, 2018

Hi Carolyn,
Thank you so much for reviewing Campaigner.

We apolgize for the template issues, we are looking to add more templates soon that requires less work on the customers end. Keep an eye out.

If you have any additional questions please let us know.

-The Campaigner Team

I've been using Campaigner for over a decade and I love it!

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Campaigner is easy to use and your customer service is OUTSTANDING! And over the years, you've continued to add more and more features that make my job so much easier.

Cons: I recently had a billing issue where my credit card on file had expired over two years ago and we were not informed. Campaigner still allowed us to use their software during this time, but didn't realize we weren't being charged. I found out when our Campaigner account was put on hold and I had to call customer service. I updated the credit card info and all was quickly resolved. Would've been nice to know before the card expired to avoid the hold on the account and the large sum we ended up owing.

Vendor Response

by j2 Global on March 27, 2018

Hi Kristin,
Thanks so much for the wonderful review of our platform. We are so very happy to hear that we are meeting all of your need! We hope you continue to see success.

We also appreciate the feedback on the billing system and have passed it along to our team. We apologize for the inconvenience it may have caused you.

If you have any questions or issues in the future please do not hesitate to contact us.

-The Campaigner Team

We use Campaigner all the time. It works well for our purposes.

May 04, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's an easy way to reach all of our members. Great for weeding out people who have unsubscribed and figuring out whose emails are bouncing. Appreciate the "view in browser" option for those who have issues with the emails.

Cons: It's a bit of a complicated process, at first, to figure out how to set up an email. Once you've done it a few times it's great, but it's not overly intuitive.

Overall: Ease of mass email communication.

Vendor Response

by j2 Global on June 18, 2018

Hi Christie,
Thanks for taking the time to review Campaigner.

We are happy to hear our platform is working well for you. We also appreciate the feedback on how our platform works and will pass it along to our product team.

If you have any questions at all, feel free to contact us.

-The Campaigner Team

Been using it for the past couple of years to connect with client

Jun 25, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The scheduler and the groupwise client base structure are a good feature for us to use. Also the facility to add new groups as per our requirements are an additional plus.

Cons: Too complicated to edit created campaigns at time in certain modes. Adding videos to the campaigns is impossible.

Overall: We could increase our database and have a good segmentation for target audience for email campaigns

Vendor Response

by j2 Global on October 15, 2018

Hi there,

Thank you for leaving a review of our platform! We are happy to hear that you enjoy using the platform.

A quick fix for adding a video to your email campaigns is to up load the image and link it to the video on your website or youtube page. If you need help please let me know, I would be more than happy to do so.

If you have any other question do not hesitate to contact us.

-The Campaigner Team

Campaigner Review

Oct 23, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Pros: For a reasonable price, Campaigner packs in a punch of functionality.

Cons: Campaigner's service often lags, which can be frustrating when trying to get something done. I've also found the editing feature can be touchy in terms of formatting. But when I call Campaigner Support they always fix the issue.

Campaigner can work but there is a lot of road blocks before you get a functioning email.

Sep 18, 2017
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Segmenting is easy. CASL Compliant. Very interesting webinar sessions are often offered. Adding Google Analytics tracking is built-in.

Cons: The system is often very slow. The interface is not friendly. (compare to other engine that are using drag and drop and multiple layouts) The emails are not responsive. Even when we contact the company for a built ''on-measure'' template, the template is hard to use and not responsive.

The A/B testing often make the campaigns crash. This lead to campaigns that weren't sent properly and almost no response with the customer service on the week-ends (even on week days to be honest). Reports could be easier to consult and more detailed too.

Overall: Good for big mailing lists a various segments.

Vendor Response

by j2 Global on September 20, 2017

Hi Justine,

Thank you for taking the time to review our platform and for bringing these issue to our attention. We read with much concern about the unpleasant experience you encountered and have sent off the feedback you have provided to our product team. We hope to rectify these issues you mentioned as soon as possible.

We sincerely apologize for the inconvenience this may have caused you. We are happy to hear that you do enjoy using some of our features.

Please do let us know if you have any questions or comments in the future, we will be more than happy to help in any way we can.

-The Campaigner Team

Campaigner review

Oct 12, 2018
3/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I like that it's allowed my team to send out tailored emails to our audiences, it serves it's purpose well

Cons: The software is glitchy and not that intuitive to use. I often have to call the customer service reps to fix something or check I've set up something correctly. The test emails take on average 30mins to come through so when you have a deadline this becomes troublesome. I believe if the software was more user friendly it would speed up the process of using it which would increase satisfaction. Also, sometimes when the test email comes through it looks different to what you've created in the software and there's really no way of knowing how to fix it, with out multiple tests or calling in.

Vendor Response

by j2 Global on October 15, 2018

Hi there,

We are sorry to hear that the platform has been experiencing issues for you. I have sent them over to our product team to investigate.

If you have any other questions or concerns please do let me know. We want to ensure you are receiving nothing but exceptional service when you use our platform.

Thank you - The Campaigner Team

Great customer support

Oct 09, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Campaigner offers a lot of flexibility in designing emails. There are numerous templates, but you can also design your email from scratch. Their dashboard gives you a nice overview of how well your email blasts are working. Campaigner's customer support is excellent. Although we are a relatively small customer, they are quick to respond to question and have never failed to address a problem.

Cons: The Campaigner interface is not the most user-friendly. There are also many little glitches that, for example, make it difficult to determine exactly how many active subscribers I have. I can usually get the information I am looking for, but sometimes get conflicting answers and have the jump through hoops to figure out which number is correct.

Overall: We were migrated to Campaigner from StreamSend. Given the complexity of the migration, the process went well. Not perfectly, but the issues I had were addressed by their excellent support team. My main concern with Campaigner is the quality of the interface. The entire campaign design and send process could be more intuitive.

Vendor Response

by j2 Global on October 15, 2018

Hi Dave,

Thank you for taking the time to review our platform.

We are happy to hear that things are going well for you. We also appreciate the feedback you provided on the platform and have passed it along to our team.

If you have any additional questions please do not hesitate to contact us.

-The Campaigner Team

A good mid-level ESP. Seems to have all necessary functions and some bonuses.

May 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I've used more than a few ESPs to build and send email blasts and triggered campaigns. My experience with Campaigner is purely as a freelance agent so I have not used ALL of the functionality it offers. The UI is intuitive. The site loads fast. I've chatted with a rep and they were helpful.

Cons: Occasionally, there are page load errors that cause you to reload but it's infrequent so I don't mind much.

Vendor Response

by j2 Global on June 18, 2018

Hi Rob,
Thanks for reviewing Campaigner. We are happy to hear that the platform is working well for you and your business.

If you have any questions or comments in the future please do not hesitate to let us know.

-The Campaigner Team

After Campaigner is set up it is easy to use for the most part

May 14, 2018
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Once you have it set, it can be copied and reused from week to week.

I like how you can set up different e-mail addresses for specific communication pieces.

Cons: It isn't easy to set up - and sometimes if you delete a line or something, it messes up the whole page. We've had some issues with space and slowness at times.

Vendor Response

by j2 Global on June 18, 2018

Hi Sherry,
Thanks for taking the time to review Campaigner, we appreciate it very much!

We also appreciate the platform feedback and have passed it along to our product teams to investigate,

If you have any additional issues or questions please do not hesitate to let us know.

-The Campaigner Team

Capterra loader

Marking flyer

Dec 12, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: They have samples we can be used for the marketing and just made to input writing.

Emails can be delivered within scheduled time frame

Cons: I hope I can send emails separately within the group. Maybe there is a source and is just that I do not know how to use

Overall: Yes, I gain client at the beginning .

Vendor Response

by j2 Global on December 19, 2017

Hi there Susan,
Thanks for taking the time to review our platform. We are happy to hear that you have gained clients by utilizing Campaigner.

If you wish to discuss the issue you are having with sending to different groups please send us an email at wendy@campaigner.com. We will be more than happy to help you resolve the issue.

-Campaigner

I have been using this service for 4 plus years.

Jun 18, 2018
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Good value for the dollar as compared to other email service plans. Contacts and list management is relatively easy to use and maintain.

Cons: The email designer needs software a better drag and drop email design interface and more templates to work with. The existing email design interface is too rigid and does not allow you to even modify their own templates.

Vendor Response

by j2 Global on October 15, 2018

Hi there,
Thanks for taking the time to review our platform.

We appreciate the feedback you provided in regard to our email editor and have passed it along to our product team.

If you have any questions or comments in the future please do not hesitate to contact us.

Couldn't do without Campaigner

Jun 25, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to add contacts and track activity. You can see in reports who opened the email and who actually clicked on which links.

Cons: Preview of email campaign looks great but results in Outlook often appear differently. Customer support can create a copy and fix any errors.

Overall: We are able to reach a large audience with our new listings as well as our monthly newsletter and blog materials.

Vendor Response

by j2 Global on October 15, 2018

Hey Betty,

Thank you for taking the time to review our platform. We are happy to hear that you enjoy using Campaigner.

If you have any other question do not hesitate to contact us.

-The Campaigner Team

The Best Email Campaigns, EVER

Aug 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and professional looking emails.

Cons: Trying to input new contacts. Too many clicks to get to the page.

Overall: Always have been very satisfied with ease of operation and responses from customers.

I LOVE THIS EMAIL SITE!

Mar 22, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I use this for every email blast I send out to customers. Its super easy to use and does the job with great reporting!

Cons: I think it could use some development on the backend to fix the issues with pages not loading correctly. I have to refresh many times to get reports to work correctly.

Vendor Response

by j2 Global on March 27, 2018

Hi Paul,
Thank you for taking the time to review our platform. We are so glad to hear that you are successful!

We also appreciate the product feedback and have passed it along to our product team.

If you have any questions in the future please do not hesitate to contact us.

-The Campaigner Team

Reliable service

Jul 12, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The services is easy to use. It allows me to message a large database and segment my contacts into numerous lists and segments for targeted email marketing.

Cons: Sometimes the service is slow to respond.

Editing an e-mail message come be cumbersome at times.

Overall: Allows me to efficiently and effectively communicate with my contact database.

Vendor Response

by j2 Global on October 15, 2018

Hi there,
Thank you for taking the time to review Campaigner.

We appreciate the platform feedback and have passed it along to our product team.

If you have any questions or comments please do not hesitate to contact us.

-The Campaigner Team

We have used Campaigner for the past 1 1/2 and its a key part of our marketing

Sep 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to export and clean our database based off the the marketing results. If there is any spammy words used in the body of the message we should be notified when we are writing it.

Cons: Have social media connections to the names like Insightly.com. Would like to have more information available when viewing the Opens and clicks. Company name, phone

Vendor Response

by j2 Global on September 15, 2017

Hi Phil,

Thanks so much for the positive review. We are so very happy to hear that our platform is a key part of your marketing strategy.

Your suggestion for more information in the opens and click report is a great idea. We have sent the suggestion over to product team.

Please do let us know if you have any other questions, comments or suggestions for our team!

- The Campaigner Team

When we had issues start, we were ignored, then told nothing could be done.

May 01, 2018
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Not much to like. Any other ESP is better off for the money. I guess its a little more inexpensive than its competitors, but you get what you pay for.

Cons: Extremely poor customer service. Constant changes that result in service outages. Terrible deliverability. Weak design platform.

We began to have performance issues, alerted them to the problem, and were told after much discussion that basically they will not help.

We moved to a new provider and our metrics increased by nearly 400%.

Overall: Nothing. We were forced into it when they bought Email Direct.

Vendor Response

by j2 Global on May 04, 2018

Hi Brian,

Thank you for taking the time to review campaigner.

We apologize for the poor customer service you have received and have passed it along to our team. Your platform feedback is very important to us and it helps us build for the future.
If you have any other suggestions or questions do not hesitate to contact us.

-The Campaigner Team

Very user friendly software.

May 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: Our organization uses Campaigner pretty regularly and have been using it for several years to send notifications to our volunteers. It's simple and easy to use.

Cons: Some glitches when trying to edit Campaigner message. Doesn't have an autosave function and have to re-enter data often.

Vendor Response

by j2 Global on June 18, 2018

Hi Eva,
Thank you for taking the time to review Campaigner. We appreciate your feedback and have passed it along to our product team for further investigation.

If you have any question or comments please do not hesitate to contact us.

-The Campaigner Team

Capterra loader

I've been using campaigner for about 3 years total, creating campaigns for a client

May 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

Pros: Using it for custom coded emails has been very straightforward and allows for serious customization.

Cons: wish there was a way to change the subject line without having to go to a different screen. Seriously, little nit-picky thing.

Vendor Response

by j2 Global on June 18, 2018

Hi Ellyn,
Thanks for providing us with a review. We are happy to hear that your platform is easy to use.

We also appreciate the feedback about the subject line and have passed it along to the product team.

If you have any questions in the future please do not hesitate to let us know.

-The Campaigner Team

Great option for small business

Mar 12, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Campaigner is very easy to use, and offers several options for creating email templates. The customer service is very good, and the pricing is reasonable.

Cons: The templates worked for most of our needs, however it would have been helpful to have more templates offered.

Vendor Response

by j2 Global on March 26, 2018

Hello there Genevieve,
Thank you for taking the time to review our platform.We are happy to hear that our platform has the tools to help you and your customers build effective email marketing campaigns.

Thanks for the feedback on our templates, we have passed that information over to the product team.

If you ever run into any issues or have any questions at all please do not hesitate to contact us! We will be more than happy to help in any way we can.

-The Campaigner Team

Easy to use templates.

Jun 18, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use templates that do not require HTML. The tracking is also very easy to use. The integration of images is simple although sometimes they seem to change size accidentally. Subscription process is also very easy with upfront pricing with no hidden fees.

Cons: Should be an easier and less clunky way to copy previous email. When you make a copy it titles it strangely and it is not immediately clear how to edit the new copy without going to different screens.

Overall: Very easy to use.

Vendor Response

by j2 Global on October 15, 2018

Hi Mike,
Thank you for leaving a a review of our platform.

We are happy to hear that you enjoy using the platform and we hope you continue to see success with Campaigner.

We also appreciate the editor feedback and have passed it along to our team.

If you have any other question do not hesitate to contact us.

-The Campaigner Team

Capterra loader

We have been using Campaigner for 3 years now and it meets our needs.

Mar 22, 2018
2/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
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Pros: AB testing has been a plus for us. It is a good price point. The ease of use is good. Reporting and tracking are easy to use and comprehensive.

Cons: There always seems to be a glitch with the software. Something is always in a state of needing to be addressed. The responsive design of the emails could use an improvement - experience issues where the email sent does not render well in mobile. Image formatting never seems to work properly.

Vendor Response

by j2 Global on March 27, 2018

Hello Andrew,
Thank you for reviewing our platform. It means a lot to our staff to hear customer feedback.

We are happy to hear that we are meeting your needs. We also appreciate the product feedback and have passed it on to our teams.

Thanks again for the review and if you have questions in the future please do not hesitate to reach out!

-The Campaigner Team

We have used campaigner for several email campaigns and are pleased with its performance.

Mar 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is quite easy to use, especially for those not so technically inclined. Simple, effective, and user friendly.

Cons: Would like the software to accept files in pdf format. As of right now I have to use a pdf to jpeg conversion program to be able to upload our files.

Vendor Response

by j2 Global on March 26, 2018

Hello there,
Thank you for leaving a positive review of our platform. .

We appreciate the feedback in regard to PDFs and have passed it on to our product team.

If you have any other questions please do not hesitate to contact us.

-The Campaigner Team

Capterra loader

Best semi-automatic email software

Dec 18, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: The interface is easy to use and easy to navigate. Imports are the easiest of any software I have ever used including some higher end software.

Cons: The one thing I would say that is a con is building campaigns is not as easy as some programs. The campaigns should be more step by step then the way they are now.

Vendor Response

by j2 Global on December 19, 2017

Hi Phil,
Thanks so much for reviewing our platform.

We appreciate the feedback you provided about campaign building and we have passed it over to our product team.

If you ever run into any issues or have any questions at all please do not hesitate to contact us! We will be more than happy to help in any way we can.

- Campaigner

Capterra loader

Great toll for to market our products (Training & Education courses)

Jul 17, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Soft ware rather easy to learn and to use. God tutorials available. Good web seminars too. The customer service has always answered with satisfaction our questions and requests.

Cons: Living and doing business in Canada, there should be some ways for the administrator to be able to translate all the text content and the fields that will appear in the news letters. Even in the pre-set templates.

Very easy to use software. Does the trick for our simple email blast needs

May 29, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is very user friendly and customer service is always available if I have a quick question. I know I can always turn to them if I want to use the software more in depthly

Cons: When I upload a PDF to the Media Library, it never replaces the existing file if I have to make a change. I always have to re-name the file.

Vendor Response

by j2 Global on June 18, 2018

Hi Jacki,
Thanks for taking the time to review our platform. We are happy to hear the platform is working well for you and your business.

if you have any questions or comments in the future please do not hesitate to contact us.

-The Campaigner Team

Advertise your business increase your sales

Sep 05, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Easy to navigate and learn how to use. Allows you to do everything at once, email blast and posting in social media channels.

Cons: It is not great when it comes to the edition of content. It doesn't provide too many options to edit and create.

Overall: Uploading customers list and updating database is easy. Getting customer service thru the Chat was easy too and they are always helpful.

Great value e-mail marketing tool!

Mar 30, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We found that Campaigner has been very easy to learn and use. There are hundreds of pre-made templates to choose from and customize. It makes sending e-mails a breeze! The reporting and tracking tools that Campaigner provides have been wonderful.

Cons: We have noticed that Campaigner sometimes is very slow to process any action submitted, and have noticed quirky behavior sometimes while in edit mode.

Vendor Response

by j2 Global on April 09, 2018

Hi Marcy,
Thank you for taking the time to review our platform. We appreciate the feedback and have passed it along to our product team. If you have any additional feedback please feel free to let us know, customer feedback helps us make our platform better for all users.

Thank again.
-The Campaigner Team

easy to use, terrible customer service

Apr 12, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
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Pros: It is very user friendly and simple to use. I love the reports feature. It is easy to copy and reuse templates and upload photos.

Cons: It has problems with the send feature sometimes and customer service was unable to help resolve the solution.

Overall: I can measure the engagement of my department

Vendor Response

by j2 Global on May 04, 2018

Hi Kelsey,
Thank you for taking the time to review our platform.

We appreciate the customer service feedback and we have passed it along to the manager.
If you have any questions in the future please do not hesitate to contact us.

-The Campaigner Team