--- title: "CounSol.com Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CounSol.com Software - reviews, pricing plans, popular comparisons to other Mental Health EHR products and more." source_url: "https://www.capterra.com/p/124769/CounSol-com/" page_type: "product" language: "en" --- # CounSol.com Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CounSol.com ## What is CounSol.com? Voted best value award By Capterra!!! Top Choice for Practice Management! Personalized. Efficient. Complete. Online practice management exactly the way you want it. Offering live online chat & video sessions, custom questionnaires & forms, email messaging, scheduling and calendar, billing and invoicing, treatment plans, and more. Try Us Today to see if you like it as much as our current members do!! Now offering 14 Day Free Trial! (No credit card required). Special $5 Off Monthly Rate! Code: Capterra5 ## What is CounSol.com used for? [Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Therapy Notes](https://www.capterra.com/therapy-notes-software/) Recognitions Shortlist Overall rating Based on 829 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Pros & cons Dedicated responsive assistance Intuitive and efficient workflow Unreliable video conferencing features Complex insurance billing process Starting price $49.95 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Mental Health / 2026 - Therapy / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Therapy Notes / 2026 Rating Breakdown 4.7 +− Features4.5 Value for Money4.7 Ease of Use4.6 Customer Service4.9 Rating Breakdown 4.7 Features4.5 Value for Money4.7 Ease of Use4.6 Customer Service4.9 ## CounSol.com Reviewers Verdict Updated August 2026 AI summary - CounSol.com is a good fit for solo and small mental health practices needing secure scheduling and client management. - Reviewers are positive about its easy appointment scheduling, affordable pricing, responsive support, and HIPAA-compliant security. - It helps practices keep records, billing, and client communications organized in one place, reducing daily admin hassle. - Reviewers note pain points like limited video session features, complex insurance billing, some technical glitches, and form customization challenges. - It suits practices focused on efficient operations and client privacy, but may fall short for those needing advanced telehealth or insurance tools. ## CounSol.com alternatives Highest Rated [4.7 (969)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (339)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [4.4 (1,051)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.5 (199)](https://www.capterra.com/p/73807/BestNotes/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/124769/CounSol-com/alternatives/) ## FAQs about CounSol.com Overview ### What problems does CounSol.com solve? CounSol.com solves the chaos of running a counseling practice by combining intake paperwork, scheduling, reminders, notes, secure messaging, telehealth, billing, and payments in one HIPAA-compliant system. Therapists, psychologists, solo practitioners, and small clinics use it to cut no-shows, reduce paper forms, speed documentation, and keep client records organized and secure. Answer based on 568 reviews Overview ### Which roles and teams benefit most from CounSol.com? CounSol.com is most used by therapists, counselors, psychologists, and social work professionals who need to manage client scheduling, intake, documentation, and secure communication. Practice owners, presidents, and CEOs benefit from billing, client portal, and administrative workflows that help run solo practices and small mental health teams more efficiently. Answer based on 765 reviews Overview ### What company size and industries is CounSol.com built for? CounSol.com is built for small mental health practices, with 99% of reviewers from small businesses and 76% from Mental Health Care. It serves therapists, counselors, psychiatrists, psychologists, social workers, and coaches, with additional use in Health, Wellness and Fitness at 12% and Individual & Family Services at 5%. Answer based on 829 reviews Features and Usability ### What are the key features of CounSol.com? CounSol.com includes core practice management features like appointment scheduling, billing and invoicing, a client portal, customizable forms, and progress notes. Differentiating features include HIPAA-compliant secure messaging, teletherapy video sessions, automated reminders, and treatment planning, with role-based permissions and document sharing supporting therapist workflows. Answer based on 448 reviews Pricing ### How much does it cost and what fees or limitations are included? CounSol.com starts at $49.95/month flat rate for the Standard plan, with Standard Plus at 59.95, Premium at 64.95, and Premium Plus at 69.95; all include a 14-day free trial. Extra costs apply for additional counselors and e-prescribing, while reviewers often call pricing transparent and cost-effective, though some small practices find add-ons expensive. Answer based on 128 reviews Integrations ### Which third-party tools and platforms does CounSol.com integrate with? CounSol.com integrates with Google Calendar for scheduling, Doxy.me for video sessions, and payment tools including CardPoint, PayPal, Stripe, Square Payments, and BluePay. It also connects with Practice Mate for billing workflows. Official catalog data shows 10 third-party integrations, with payment processing as the main category. Answer based on 128 reviews Getting Started and Support ### How easy is it to onboard and train a team on CounSol.com? CounSol.com offers in-person training, live online sessions, and documentation to help teams get started. Reviewers describe a moderate learning curve: clinicians and existing EHR users usually get comfortable quickly, while first-time admins, billing staff, and less technical users need more setup time, especially for forms, billing, and portal configuration. Answer based on 37 reviews Getting Started and Support ### What customer support options does CounSol.com offer, and how do users rate the experience? CounSol.com offers email/help desk, FAQ/forum, phone support, and chat. Users often describe support as fast, helpful, and easy to reach, with many highlighting assigned representatives who answer within hours or sooner. Some mention a learning curve, occasional frustration finding answers in articles, and uneven experiences with certain billing-related issues. Answer based on 448 reviews Security ### How does CounSol.com handle data security and access control? CounSol.com uses a secure client portal, secure messaging, encrypted email, protected records storage, and secure video sessions to keep client information private. Reviewers also mention HIPAA-compliant features, permission settings for staff access, password-protected downloads, and secure payment storage. Some note login friction, intermittent permission issues, and telehealth glitches. Answer based on 126 reviews ## Who uses CounSol.com? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Dedicated responsive assistance 97% positive reviews out of 412 Most reviewers indicate customer support is prompt, knowledgeable, and offers personalized help for any issues. Natalie K. Owner, 2 - 10 employees. "The customer support team has been exceptionally responsive and helpful, providing us with prompt assistance whenever we had questions or needed guidance." Unreliable video conferencing features 45% negative reviews out of 87 Some users comment video sessions are unstable, lack group options, and present compatibility or quality problems. Intuitive and efficient workflow 97% positive reviews out of 75 Most users report ease of use, quick learning curve, and streamlined daily tasks for their practice. Complex insurance billing process 36% negative reviews out of 73 Some reviewers find insurance claims submission confusing, reliant on third parties, and difficult to configure or track. Anonymous User Executive Director, 1 employee. "Sometimes it is quite confusing (particularly at first). And sometimes one cannot understand certain features, particularly around insurance billing." Comprehensive private practice management 98% positive reviews out of 47 Most reviewers describe private practice support as seamless, secure, and adaptable for solo or group needs. Occasional technical glitches 54% negative reviews out of 50 Some users report bugs, slow performance, and system errors that sometimes require restarting or contacting support. Michelle W. Owner and Mental Health Provider, 1 employee. "The virtual platform is not very good, it has a lot of bugs." ## Features AI summary Based on 1,272 Mental Health EHR reviews Capterra reviewers point to these as the top priorities when choosing a Mental Health EHR: - **HIPAA Compliant** (**82%** of reviewers rated this feature as critical) - **Therapy Notes** (**67%**) - **EMR/EHR** (**68%**) CounSol.com supports all three of the features reviewers rate highest: **HIPAA Compliant**, **Therapy Notes**, and **EMR/EHR**. Together, these capabilities help mental health practices protect patient information, document care accurately, and maintain complete clinical records, allowing teams to manage daily operations with greater confidence and consistency. HIPAA Compliant 4.9 (89) 96.63% of 89 reviewers that rated this feature as important or highly important With this capability, you can confidently manage sensitive client data, knowing it’s protected and compliant. Reviewers appreciate the strict adherence to HIPAA standards, secure messaging, client privacy, and the peace of mind it brings to their practices. Therapy Notes 4.6 (45) 95.56% of 45 reviewers that rated this feature as important or highly important Tools to help therapists document, record, and recall patient encounters EMR/EHR 4.8 (92) 84.78% of 92 reviewers that rated this feature as important or highly important CounSol.com offers a comprehensive and intuitive system for managing client records, documentation, and billing. Users think it’s easy to use, keeps everything organized in one place, and supports secure, HIPAA-compliant recordkeeping across devices. Charting 4.6 (31) 74.19% of 31 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Document Management 4.6 (54) 74.07% of 54 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Appointment Scheduling 4.7 (109) 79.82% of 109 reviewers that rated this feature as important or highly important You benefit from easy, flexible appointment scheduling that allows clients to self-book and sync with external calendars. Reviewers appreciate its user-friendliness, seamless integration with billing, and the convenience it offers for both providers and clients. CounSol.com 70 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: You benefit from easy, flexible appointment scheduling that allows clients to self-book and sync with external calendars. Reviewers appreciate its user-friendliness, seamless integration with billing, and the convenience it offers for both providers and clients. - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Client Database: Electronic storage of stakeholder contact information - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: It gives you automated text, email, and phone reminders for appointments. Reviewers indicate this reduces no-shows, saves time, and is customizable. Clients and therapists both value the convenience and improved attendance these reminders provide. - Credit Card Processing: Accept and process credit card transactions - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Document Management: Store, manage, and track all electronic documents in a centralized location - E-Prescribing: Transmit prescriptions to pharmacies electronically - Electronic Payments: With integrated electronic payment processing, you can easily collect and track payments. Some users say it streamlines billing, supports card-on-file, and is reliable, though a few mention higher processing fees compared to other platforms. - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: CounSol.com offers a comprehensive and intuitive system for managing client records, documentation, and billing. Users think it’s easy to use, keeps everything organized in one place, and supports secure, HIPAA-compliant recordkeeping across devices. - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - Forms Management: Store, manage and track all forms in a centralized location - HIPAA Compliant: With this capability, you can confidently manage sensitive client data, knowing it’s protected and compliant. Reviewers appreciate the strict adherence to HIPAA standards, secure messaging, client privacy, and the peace of mind it brings to their practices. - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Medical Billing: Manage billing and payments for a healthcare provider - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Multi-Location: Manage and support multiple locations - Multi-Provider Practice: For practices with multiple providers - Notes Management: Allow users to create, edit, and sort multiple notes - Online Booking: Book meetings and appointments through a website or digital platform - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Database: A repository of patient data, including their past and current health issues, treatment history, and more - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Payment Processing: Accept, record, and reconcile financial transactions - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Progress Notes: Customizable notes that help healthcare professionals document and track patient progress - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Messaging: Exchange messages in a secure and encrypted manner - Session Notes: Private client session notes for coaching, therapy, etc. - Task Management: Create, manage and track all task activities and progression - Telemedicine: Meet with patients remotely - Teletherapy: Provide online therapy to patients/clients through secure video sessions - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - To-Do List: A digital list of items that need to be completed - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (771) 4.5 Based on 771 reviews ## Pricing Value for money 4.7 (750) Free Trial [View pricing plan details](https://www.capterra.com/p/124769/CounSol-com/pricing/) Standard $49.95 Flat Rate,Per Month It includes: - Appointment Reminders - Client Billing & Invoicing - Client Birthday Notifications - Client Journal - Client Scheduling & Calendar - Client Treatment Plans / Progress Notes - Custom Client Site - Custom Forms and Questionnaires - HIPAA Compliant - Icalendar Sync - No Long-Term Contract - No Session Limits - No Setup Fees - Online Appointment - Personal Account Manager - Practice Management - Schedule Group Sessions - Secure Client Records & Notes - Secure Messaging - Task List Standard Plus $59.95 Flat Rate,Per Month It includes: - Advertise Your Practice Online at Counselorlisting.Com - Appointment Reminders - Booking & Availability - Client Billing & Invoicing - Client Birthday Notifications - Client Journal - Client Scheduling & Calendar - Client Treatment Plans / Progress Notes - Custom Client Site - Custom Forms and Questionnaires - Electronic Insurance Claim Submission - HIPAA Compliant - Icalendar Sync - Insurance ERA - No Long-Term Contract - No Session Limits - No Setup Fees - Online Appointment - Personal Account Manager - Practice Management - Schedule Group Sessions - Secure Client Records & Notes - Secure Messaging - Task List Premium $64.95 Flat Rate,Per Month It includes: - Advertise Your Practice Online at Counselorlisting.Com - Appointment Reminders - Booking & Availability - Client Billing & Invoicing - Client Birthday Notifications - Client Journal - Client Scheduling & Calendar - Client Treatment Plans / Progress Notes - Custom Client Site - Custom Forms and Questionnaires - HIPAA Compliant - Icalendar Sync - No Long-Term Contract - No Session Limits - No Setup Fees - Online Appointment - Personal Account Manager - Practice Management - Schedule Group Sessions - Secure Client Records & Notes - Secure Live Online Chat - Secure Live Video Sessions - Secure Messaging - Task List Premium Plus $69.95 Flat Rate,Per Month It includes: - Advertise Your Practice Online at Counselorlisting.Com - Appointment Reminders - Booking & Availability - Client Billing & Invoicing - Client Birthday Notifications - Client Journal - Client Scheduling & Calendar - Client Treatment Plans / Progress Notes - Custom Client Site - Custom Forms and Questionnaires - Electronic Insurance Claim Submission - HIPAA Compliant - Icalendar Sync - Insurance ERA - No Long-Term Contract - No Session Limits - No Setup Fees - Online Appointment - Personal Account Manager - Practice Management - Schedule Group Sessions - Secure Client Records & Notes - Secure Live Online Chat - Secure Live Video Sessions - Secure Messaging - Task List Value for money 4.7 (750) 4.7 Based on 750 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ PayJunction](https://www.capterra.com/p/70932/Paperless-Payment/)[ PayPal Enterprise Payments](https://www.capterra.com/p/213069/Braintree/)[ CSG Forte](https://www.capterra.com/p/135920/Forte-Payment-Systems/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (811) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (811) 4.9 Based on 811 reviews ## User reviews Overall rating 4.7 Based on 829 reviews Filter by rating 5(629) 4(182) 3(17) 2(0) 1(1) Mentioned topic Sorted by most recent Kirk M. Director of Operations and Marketing Mental Health Care ### "Comprehensive system and great customer support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 13, 2026 Pros The system covers everything we need and is very user friendly, all at a reasonable price. When I do have questions or come across something new, my Account Manager Jonathan always knows what to do and is super responsive. Cons There's nothing that I don't like about using the CounSol system to manage our practice and keep up on what's happening with our therapists. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. MT Madeline T. Licensed Professional Counselor Mental Health Care ### "Main Benefit is for Parent Integrated Accounts for Minor Clients" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 March 27, 2026 Overall, I'd recommend it if you're workign with minors but only if there's a reason you can't use another. Overall, the clunkiness makes it too hard to use for a therapist. You have to click into each note to see it, meaning it's hard to scroll adn see details. Pros The automatic sending of intakes is very smooth. It is easier than other EHRs I have used, adn it's easy to see which ones haven't been completed. It is the most smoothly integrated EHR for working with minors, where parents can be part of the account without being the named patient. Cons The interface is SO clunky. The payment system isn't that intuitive and isn't automated. I would like it to automatically charge before the session. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 7, 2026 Thank you for taking the time to share your feedback. It appears that not all features on your account may be fully enabled, which could be affecting system usage and billing (auto charge). We recommend reaching out to your account manager, who will be happy to review your setup, address your concerns, and ensure the service is configured to best meet your needs. Suzie S. Licensed Mental Health Therapist, Certified EMDR Counselor Mental Health Care ### "Therapist loving CounSol for Client management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2026 Counsol makes my work so much simpler. This program offers so many assets, making it a huge value, cost-wise. Pros Customer support has been beyond my expectations. My rep, \[sensitive content hidden\], responds to my inquiries within minutes. Counsol has made working my practice so easy to schedule appointments, write notes, send forms to clients, and so much more. I highly recommend Counsol. Cons So far, 5 years using Counsol I literally can't thinkg of anything. If I can't figure something out, \[sensitive content hidden\], my customer rep to walk me through whatever it is. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. AG Amanda G. Psychotherapist Mental Health Care ### "Amazing Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2025 Pros The number one reason I'm thrilled with CounSol is the support I've gotten from \[sensitive content hidden\]. He's always fast, thorough, and thoughtful. The price is also very reasonable. Cons CounSol can be a little tricky to navigate in the beginning and connect to insurance payers, but the support is great. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing CounSol.com I chose Counsol due to pricing and customer service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HB Halie B. Licensed Professional Counselor- Associate Mental Health Care ### "Happy Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2025 Pros I appreciate the platform’s ease of use and the wide range of features that support my small business needs. It offers excellent value for the cost, especially when compared to similar platforms. The note-taking functionality, in particular, has greatly streamlined my workflow and is much more efficient than other systems I’ve used in the past. Cons While the video services require an additional fee, this has been a minimal issue given the overall quality and convenience the platform provides. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AB Amy B. Therapist Mental Health Care ### "Tried and True" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2025 Overall, I love CounSol and recommend it any time some is looking for an EHR. It is less well known than some of the others, but if someone is willing to take advantage of the free trial, they won’t be disappointed. Pros I have been using CounSol for seven years and one of my favorite things about the company is the responsiveness of customer support and that they are always adding new and helpful features as they grow. Cons For me, the built in video platform is not always reliable with some clients. They have a hard time with the synch being off , or losing connection randomly. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SK Samantha K. Therapist Mental Health Care ### "Positive experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 5, 2025 I have had a great experience from the software, tech support and overall use. I have been using the system with a group practice and now individually and it has been seamless. Pros I enjoy the ease of the software. I am not very technologically savvy and feel like. I can use Counsel seamlessly. Cons I wish there were more automated documents that could be used for my practice as well as assessments for client care. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DB Dr Barton L. Psychologist Mental Health Care ### "\[sensitive content hidden\] is an asset to your company. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 3, 2025 Overall all it has worked well with my practice. All functions are seamless. Billing is efficient and easy to navigate. Pros Customer support. "\[sensitive content hidden\] " is great, supportive, knowledgeable, and explains any aspect of the platform efficiently and easily with kindness and a great demeanor. Cons The portal could be improved visually. The portal looks outdated, and new clients tend to comment on it. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor October 7, 2025 Thank you for taking the time to write your honest review of Counsol.com Please contact your assigned account manager and they can go over the options for you to customize your client portal, icons, colors and text. Thank You! NK Natalie K. Owner Mental Health Care ### "Great Program for a great price" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2025 Additionally, the range of tools and resources offered by CounSol has greatly enhanced our ability to manage client interactions and streamline our workflow. Whether it’s scheduling appointments, managing client records, or facilitating secure communications, everything has been seamless and efficient. Overall, we highly recommend CounSol to anyone seeking a reliable and effective solution for their counseling practice. The combination of excellent service, innovative features, and a commitment to user satisfaction has truly made our experience wonderful. Pros Our experience with CounSol has been outstanding. From the very beginning, we found their platform to be user-friendly and intuitive, making it easy for us to navigate through the various features. The customer support team has been exceptionally responsive and helpful, providing us with prompt assistance whenever we had questions or needed guidance. Cons The features offered by CounSol have greatly improved our practice management. The scheduling tools make it easy to book appointments, while the secure messaging and document sharing capabilities allow for seamless communication with our clients. We have noticed a marked improvement in our overall productivity and client satisfaction since we started using their services. Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reasons for choosing CounSol.com When considering the factors that influence purchasing decisions, two crucial elements stood out: price and ease of use. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MS Michael S. Psychologist Mental Health Care ### "Reliable and Essential for My Practice Since 2019" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2025 As a licensed psychologist, I have been using CounSol.com consistently since 2019, and it has become an indispensable part of my practice. It manages everything I need in one place—client scheduling, billing, secure note-taking, and overall client management. The platform has been stable and reliable, which gives me peace of mind knowing that both my notes and billing are handled securely and efficiently. Value for Money: For the wide range of features provided, the cost is very fair. The seamless integration of billing and documentation saves me considerable time, which more than pays for itself. Customer Support: Customer support has been responsive and helpful whenever I’ve had a question. While I haven’t needed to contact them often due to the software’s dependability, the times I did reach out were handled professionally and quickly. My representative \[sensitive content hidden\] is awesome! Ease of Use: The interface is straightforward and easy to navigate. Initial setup was smooth, and even though it has many features, it never feels overwhelming. It is very intuitive for daily use. Pros What I like most about CounSol.com is its all-in-one functionality. Having billing, notes, and scheduling in a single secure platform has streamlined my practice and reduced the need for multiple tools. It really allows me to focus more on clinical work rather than administrative tasks. The customer service rep listens and has implemented changes I have requested. Cons There is very little to dislike. The system works flawlessly. I don't have any issues with the system. I am a happy and satisfied user. Switched from [Helper Helper](https://www.capterra.com/p/174383/Helper-Helper/) The old system was not effective to meet my needs. They also kept increasing fees. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reasons for choosing CounSol.com It was a much better product for my needs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/124769/CounSol-com/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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