--- title: "CounSol.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CounSol.com the right Mental Health EHR solution for you? Explore 830 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/124769/CounSol-com/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- CounSol.com 4.7 (830) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of CounSol.com Ease of use 4.6 Customer Service 4.9 ## Pros and Cons in Reviews LS Lucy S Licensed PsychologistMental Health Care, Self-employedUsed the software for: More than 2 years. “It has simplified my life to have so many of my private practice business systems in one place: intake paperwork, session notes, billing and payment processing, virtual sessions.“ July 23, 2025 WB Wesley B TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “That is, I was required to complete lengthy documents, certifying that I would do things (e.g., maintain PCI manuals) that I doubt almost any CounSol users are actually doing. Because of this, I do not use the CounSol credit card processing component.“ October 3, 2025 MK Maura K Licensed Professional Counselor and Practice OwnerMental Health Care, Self-employedUsed the software for: More than 2 years. “Kudos to \[sensitive content hidden\] for rapid responses, checking on system issues the few times they have occurred, and guiding me through processes with which I was unfamiliar prior to working with him through my subscription with CounSol.“ September 9, 2025 JE Julie E TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “I only recently learned that I have to change the settings to have refunds apply to my clients' accounts so I have to tell them not to look at the balance since I don't know how to go back and correct it.“ January 15, 2025 BD Brenda D Director and OwnerMental Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “It seamlessly integrates with scheduling, billing, and client communication, streamlining workflow for professionals.“ February 15, 2025 JA Jennifer A OWNER- LICENSED MENTAL HEALTH COUNSELORMental Health Care, Self-employedUsed the software for: 1-2 years. “Counsol.com has the availability for virtual telehealth sessions, but the feature is not user friendly for the therapist or client. “ February 13, 2025 Suzie S Licensed Mental Health Therapist, Certified EMDR CounselorMental Health Care, Self-employedUsed the software for: More than 2 years. “Counsol has made working my practice so easy to schedule appointments, write notes, send forms to clients, and so much more.“ March 26, 2026 SG Stefanie G Licensed Clinical Social WorkerMental Health Care, Self-employedUsed the software for: More than 2 years. “There is no ability to send HIPAA compliant faxes to other providers.“ January 15, 2025 ## Showing most helpful reviews Showing 1-25 of 830 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Professional Counselor Used the software for: 3-5 years ### "One Happy Customer!" September 10, 2026 5.0 Overall I can't say enough positive. I have never had a regret or been tempted to try another service. The only reason I am leaving is because I am retiring and closing my practice. But even in retirement CounSol is meeting my needs with electronic access to all client notes for a nominal fee. Pros My practice efficiency went to another orbit when I started using CounSol... note taking, record keeping, payment processing, book keeping... everything became markedly easier, smoother and cleaner. Notes were much more accessible. Clients received automatic reminders for upcoming appointments. In the 10-12 years I have been a subscriber I think there has only been one increase in subscription cost. I can't recommend this highly enough. Cons There is a bit of a learning curve, but each subscriber receives a dedicated contact agent who is there by pone or email to answer any questions you have and resolve any problem. Review Source R Reviewer Director of Operations and Marketing Used the software for: 3-5 years ### "Comprehensive system and great customer support!" April 15, 2026 5.0 Pros The system covers everything we need and is very user friendly, all at a reasonable price. When I do have questions or come across something new, my Account Manager Jonathan always knows what to do and is super responsive. Cons There's nothing that I don't like about using the CounSol system to manage our practice and keep up on what's happening with our therapists. Review Source R Reviewer Licensed Professional Counselor Used the software for: 3-5 years ### "Main Benefit is for Parent Integrated Accounts for Minor Clients" April 2, 2026 3.0 Overall, I'd recommend it if you're workign with minors but only if there's a reason you can't use another. Overall, the clunkiness makes it too hard to use for a therapist. You have to click into each note to see it, meaning it's hard to scroll adn see details. Pros The automatic sending of intakes is very smooth. It is easier than other EHRs I have used, adn it's easy to see which ones haven't been completed. It is the most smoothly integrated EHR for working with minors, where parents can be part of the account without being the named patient. Cons The interface is SO clunky. The payment system isn't that intuitive and isn't automated. I would like it to automatically charge before the session. Review Source R Reviewer Licensed Mental Health Therapist, Certified EMDR Counselor Used the software for: 3-5 years ### "Therapist loving CounSol for Client management" March 29, 2026 5.0 Counsol makes my work so much simpler. This program offers so many assets, making it a huge value, cost-wise. Pros Customer support has been beyond my expectations. My rep, \[sensitive content hidden\], responds to my inquiries within minutes. Counsol has made working my practice so easy to schedule appointments, write notes, send forms to clients, and so much more. I highly recommend Counsol. Cons So far, 5 years using Counsol I literally can't thinkg of anything. If I can't figure something out, \[sensitive content hidden\], my customer rep to walk me through whatever it is. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Great Program for a great price" November 25, 2025 5.0 Additionally, the range of tools and resources offered by CounSol has greatly enhanced our ability to manage client interactions and streamline our workflow. Whether it’s scheduling appointments, managing client records, or facilitating secure communications, everything has been seamless and efficient. Overall, we highly recommend CounSol to anyone seeking a reliable and effective solution for their counseling practice. The combination of excellent service, innovative features, and a commitment to user satisfaction has truly made our experience wonderful. Pros Our experience with CounSol has been outstanding. From the very beginning, we found their platform to be user-friendly and intuitive, making it easy for us to navigate through the various features. The customer support team has been exceptionally responsive and helpful, providing us with prompt assistance whenever we had questions or needed guidance. Cons The features offered by CounSol have greatly improved our practice management. The scheduling tools make it easy to book appointments, while the secure messaging and document sharing capabilities allow for seamless communication with our clients. We have noticed a marked improvement in our overall productivity and client satisfaction since we started using their services. Review Source R Reviewer Psychotherapist Used the software for: 3-5 years ### "Amazing Customer Service" November 21, 2025 5.0 Pros The number one reason I'm thrilled with CounSol is the support I've gotten from \[sensitive content hidden\]. He's always fast, thorough, and thoughtful. The price is also very reasonable. Cons CounSol can be a little tricky to navigate in the beginning and connect to insurance payers, but the support is great. Review Source R Reviewer LPC LMHC Used the software for: 1-3 years ### "“Streamlined, Secure, and Therapist-Friendly”" November 19, 2025 5.0 As a therapist in private practice, I’ve found Counsol.com to be a game-changer for my business. Their platform has given me exactly what I need to stay organized, serve my clients well, and grow my practice with confidence. What I appreciate most is how everything is in one place—secure video sessions, scheduling, billing, client messaging, and record-keeping. The system is HIPAA-compliant, user-friendly, and integrates seamlessly into my day-to-day workflow. My clients love the intuitive client portal, and I love the peace of mind knowing their information is protected. The support team at Counsol.com has also been excellent. They’re responsive, knowledgeable, and genuinely invested in helping me make the most of the platform. It’s rare to find software that feels designed with therapists in mind, but Counsol has clearly thought about the needs of both practitioners and clients. Thanks to Counsol, I spend less time worrying about admin and more time focused on what really matters: supporting my clients’ healing and growth. I highly recommend Counsol.com to any therapist looking for a reliable, comprehensive practice management solution. Pros What I like most is the combination of security, simplicity, and excellent support. Counsol makes private practice feel seamless. Cons Customization takes time. The customization options are powerful, but it took a little time to set everything up the way I wanted. Review Source R Reviewer Practice Manager Used the software for: 3-5 years ### "Happy with service" November 18, 2025 5.0 Pros The customer support from CounSol is unparalleled. We have a dedicated account rep who responds to all of our questions extremely fast, which provides a lot of peace of mind. Cons There is a bit of a learning curve with the platform, but once you are familiar it is very easy to use. Review Source R Reviewer Therapist Used the software for: 1-3 years ### "Amazing system for amazing price." September 11, 2025 4.0 I am one person in a private practice, I find that CounSol meets all my needs, satisfies my clients and is very easy to use. Other than needing to create some of my own unique intake forms, there is already so much available on the portal itself that is formatted better than I could have written myself. Super satisfied. Pros Quick and responsive customer service. Ease of use and simple formatting for client and provider. Super great price compared to other common EHR systems. Easy, accessible, extensively helpful documentation prompts. Cons I wish there was an app!!! I could imagine how some users might want a video component for virtual sessions, but I prefer zoom. Review Source R Reviewer Psychotherapist Used the software for: Less than 1 year ### "Lots of positives and can be a much better product with changes" May 29, 2020 3.0 My notes are getting done quicker bc it's easier to get them done, I've realized although it's cheaper and there are some features that are better than my old product, it's not as professional as my old product and doesn't offer as many resources for measures that I would use as a LCSW Pros The invoice feature, the ease of calendar, birthday emails, Cons The intake measures aren't pulled into the initial intake note. This doesn't create a professional looking intake note like the other system I used. No ability to write a formal short note about a phone session, or missed sessions when you void the invoice you can't document it. Can't send attachments in an email via this site that I don't want to make available to all clients. The billing feature pages are very confusing and can be very overwhelming. The measures offered are limited and personally I don't want to have to input them and/or recreate them and it doesn't allow me to send specific measures to individual clients. It's like a one size fits all with this product. Review Source R Reviewer Clinical Director Used the software for: 3-5 years ### "Does the job I need it to do" October 7, 2025 5.0 Overall, my experience has been ok, my rep is very responsive and the features available are user friendly. Pros I like the ease in documentation and treatment planning and the option to attach documents for clients and client being able to upload documents to share with me. Counsol is also one of the most affordable ERS system that I have used. Cons The least thing I like about counsol.com is the client dashboard, because it looks very generic and basic. Review Source R Reviewer Psychotherapist Used the software for: 1-3 years ### "Hands down best customer service out there!!" October 4, 2025 5.0 It has been easy to adapt to this platform, and I can't say enough about the customer service from day 1! My account manager has helped me so much in running my business more smoothly. Pros The customer service with CounSol is outstanding! My account manager, \[sensitive content hidden\], has been available so many times with concise, quick answers to all kinds of questions about the system. I learn best in this fashion and I can't thank Counsel enough for providing this helpful provider support! They have been fair in their pricing and have offered me all the features I need. Cons The one issue for me thus far, has been the fact that CounSol is only connected with Office Ally to submit insurance claims. Office Ally is now charging providers to submit some claims versus other clearinghouses that do not. Review Source R Reviewer Clinical Social Worker Used the software for: 3-5 years ### "Why I chose CounSol" October 6, 2025 5.0 Terrific. As a private practice therapist, I spend most of my day meeting with clients and documenting my work in CounSol. I experience CounSol as a reliable co-worker who is really efficient at her job! When my friends set-up their private practice, I recommend CounSol and they often haven't heard of it because they don't advertise as much as some of the others but, with its exceptional customer service and good functionality, it is a gem and well worth it. Pros When I chose CounsSol almost 10 years ago, I reviewed all the competing options very carefully. In the end, I chose CounSol for their impressive customer support. Other platforms expect you to do-it-yourself in terms of creating the forms you want in your EHR. CounSol staff will take a form you already like, in what ever state it is already in, and make it accessible for your clients in your EHR. Also, with other platforms, when you have a problem, you submit it to a help line. At CounSol, you are assigned one customer service representative who is available to you. My person hasn't changed in all the time I have been with the company, and when he went on maternity leave, I was assigned a different support person. He always answers my questions in a timely way! Cons The platform for video sessions does not allow people to log in from two separate locations. I understand the company is working on fixing that. Some of the other platforms are somewhat less expensive but I am not sure it is worth the trade off because what you save in a few dollars less, you will spend in your time trying to customize your platform and fix your problems in ways that CounSol staff will help you with. Review Source R Reviewer Licensed Professional Counselor and Practice Owner Used the software for: 3-5 years ### "KUDOS to \[sensitive content hidden\] and the folks @ CounSol EHR" September 10, 2025 5.0 My experience with CounSol has been fabulous. The platform is professional, offers a quick turn-around with Support Tickets, and has provided a model that allows for contact with a consistent customer support rep. This has been helpful b/c following up with questions/comments is done with ease; there is no familiarizing someone "new" to the case/issue. The portal is easy to use and directions are concise and direct with screenshots that provide visual aide to those who need it (me!). I have recommended CounSol to others and have shared that it one of the most professional, clear and helpful EHR's I have used (I have been in the field since 2008). Pros Having a consistent customer service representative who becomes familiar with your business needs and assists with troubleshooting when issues arise. Kudos to \[sensitive content hidden\] for rapid responses, checking on system issues the few times they have occurred, and guiding me through processes with which I was unfamiliar prior to working with him through my subscription with CounSol. Cons I would like to have more drop down features in the notes section (sxs, bxs, feedback/interventions, and specific examples of progress). Maybe be able to click on sxs or examples of progress and then add a related comment. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Great customer service & Customize to make it work for you!" August 20, 2025 5.0 Fabulous! Took a bit of getting used to as my preference is a paper chart but with the customer service being quick and personal it took no time to learn the ropes Pros can customize to my unique needs; great and personal customer service, can manage schedule including text reminders and take payment Cons wish there were more options to customize the biopsychosocial assessment as well as the treatment plans. Review Source R Reviewer Clinical psychologist Used the software for: 3-5 years ### "Wonderful product" February 18, 2025 5.0 Great, I am very pleased that I chose CounSol for my practice. Pros I love that everything I need to run my business is in one place (patient info, scheduling, billing, legal paperwork, messaging, session/financial trends, internal notes, etc.); also, when I do have a question, my rep responds to my emails exceptionally quickly and thoroughly answers my questions/provides detailed info to address my issue. Cons It takes a bit of time to learn how to navigate through all of the features that make CounSol user friendly, and until you do, it can be frustrating. Review Source R Reviewer Psychotherapist and Owner Used the software for: 1-3 years ### "You can do more" February 4, 2025 5.0 The expertise and patience of the account representative was much appreciated. Pros Its flexibility to handle multiple therapists and more than one avenue of revenue at the same time. Cons It takes a little while to set up at first. Review Source R Reviewer Owner, LCSW Used the software for: 3-5 years ### "Best EHR after trying others" February 17, 2025 5.0 Pros I like the personalized service, fast response time and individual forms created. Cons I can't think of anything that I don't like.. Review Source R Reviewer Owner, Therapist Used the software for: 3-5 years ### "Highly Recommend!" February 17, 2025 5.0 We love Counsol -- all of my providers have learned it easily and have found it intuitive and effective. Pros Counsol is so easy to use! We can list family members as separate clients, which works well for my practice setup. GREAT customer support! Cons I wish there were more pre-created forms, like for progress notes and diagnostic assessments. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "New User Review" February 18, 2025 5.0 So far it has been a good process. I am liking the switch. Pros I like the robust tools and features that are available. Cons The fact that the calendar sync is not two way. Telehealth platform is also unreliable and has poor quality. Review Source R Reviewer Owner Operator Used the software for: 3-5 years ### "Great EHR service" January 16, 2025 4.0 Pros CounSol is intuitive and use friendly and my contact person, Matt, is always responsive and helpful. Cons There are some things about billing and insurance claims that are less intuitive, and if there were more written instructions on how those things work, that would be helpful. Review Source R Reviewer LMHC Used the software for: 1-3 years ### "Great Software! " January 16, 2025 5.0 Positive. Quick and great customer service if needed. Pros Easy to use, visually appealing, patients are content with the software. Cons Sometimes the notes delete or don't save correctly and I have to redo them. Review Source R Reviewer Practice owner Used the software for: 3-5 years ### "Best decision I made when I set up my private practice." August 12, 2024 5.0 With CounSol.com I have been able to maintain a completely paper-free practice for the past 5 years. There has not yet been a circumstance which I have been unable to manage easily within this EHR, including the occasional complicated insurance situation. I trialed and reviewed MANY EHR's before I chose CounSol.com. I have not regretted this choice for a second. Pros The ease of on-boarding new patients with all the necessary forms and disclosures, including several customized assessments and forms which I rely on. Even my elderly patients have no issues accessing the portal and completing the necessary intake forms. I also really appreciate the simplicity of submitting insurance claims and the seamless accounting for payments received. Amazing customer service- inquiries are responded to by a real person super quickly. Most questions have been able to be answered by a quick email, but the customer service is also extremely accessible by phone. Cons The interface is slightly less "slick" thank competitors- but it is also very easy to read and navigate. Review Source R Reviewer Intake Coordinator Used the software for: 3-5 years ### "Review of Counsol EHR" September 16, 2025 4.0 Overall we have been pleased with the product. We would recommend Counsol to other providers. Customer support has exceeded our expectations. Pros Ease of use, value for money, customer support is excellent! Any time we have a question or an issue, customer support replies to us very quickly to assist. Cons There are some features that lack customization. There are several different ways to do the same thing, which can be a pro or a con. Review Source R Reviewer Licensed Marriage and Family Therapist Used the software for: 3-5 years ### "Use CounSol and work smarter, not harder" January 16, 2025 5.0 CounSol makes running my practice independently a dream. Everything is developed with therapists in mind, and I can connect so easily with my clients. Everything feels accessible and streamlined, and best of all - if I ever have a question or a need, I have a rep that I email and hear back from very promptly. I feel like I have my own collaborator with needed, when it comes to developing the tools I need within the platform to be successful. CounSol lets me work smarter, not harder'. Pros CounSol literally does everything. I have note templates and can customize to create any form or assessment needed. Everything can be signed electronically, and I can electronically send documents for therapy homework with ease. Clients love the streamlined interface and ability to self-schedule, submit payments, print their invoices, etc. Clients can also securely journal between sessions, and video for sessions is dependable. Cons I wish CounSol would develop the ability to interface with multiple clients at one time via video for the purposes of group or family sessions, and I wish there was an app. I think my clients would super appreciate the ease of an app interface. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.