# Page 2 | CounSol.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CounSol.com the right Mental Health solution for you? Explore 828 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124769/CounSol-com/reviews --- CounSol.com 4.7 (828) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CounSol.com ## Showing most helpful reviews Showing 26-50 of 828 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Suzie S. Licensed Mental Health Therapist, Certified EMDR Counselor Mental Health Care Used the software for: 2+ years ### "Therapist loving CounSol for Client management" March 26, 2026 5.0 Counsol makes my work so much simpler. This program offers so many assets, making it a huge value, cost-wise. Pros Customer support has been beyond my expectations. My rep, \[sensitive content hidden\], responds to my inquiries within minutes. Counsol has made working my practice so easy to schedule appointments, write notes, send forms to clients, and so much more. I highly recommend Counsol. Cons So far, 5 years using Counsol I literally can't thinkg of anything. If I can't figure something out, \[sensitive content hidden\], my customer rep to walk me through whatever it is. Review Source MS Michael S. Psychologist Mental Health Care Used the software for: 2+ years ### "Reliable and Essential for My Practice Since 2019" October 3, 2025 5.0 As a licensed psychologist, I have been using CounSol.com consistently since 2019, and it has become an indispensable part of my practice. It manages everything I need in one place—client scheduling, billing, secure note-taking, and overall client management. The platform has been stable and reliable, which gives me peace of mind knowing that both my notes and billing are handled securely and efficiently. Value for Money: For the wide range of features provided, the cost is very fair. The seamless integration of billing and documentation saves me considerable time, which more than pays for itself. Customer Support: Customer support has been responsive and helpful whenever I’ve had a question. While I haven’t needed to contact them often due to the software’s dependability, the times I did reach out were handled professionally and quickly. My representative \[sensitive content hidden\] is awesome! Ease of Use: The interface is straightforward and easy to navigate. Initial setup was smooth, and even though it has many features, it never feels overwhelming. It is very intuitive for daily use. Pros What I like most about CounSol.com is its all-in-one functionality. Having billing, notes, and scheduling in a single secure platform has streamlined my practice and reduced the need for multiple tools. It really allows me to focus more on clinical work rather than administrative tasks. The customer service rep listens and has implemented changes I have requested. Cons There is very little to dislike. The system works flawlessly. I don't have any issues with the system. I am a happy and satisfied user. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com It was a much better product for my needs. Switched from [Helper Helper](https://www.capterra.com/p/174383/Helper-Helper/) The old system was not effective to meet my needs. They also kept increasing fees. Review Source DL Deborah L. Clinical Social Worker Mental Health Care Used the software for: 2+ years ### "Why I chose CounSol" October 3, 2025 5.0 Terrific. As a private practice therapist, I spend most of my day meeting with clients and documenting my work in CounSol. I experience CounSol as a reliable co-worker who is really efficient at her job! When my friends set-up their private practice, I recommend CounSol and they often haven't heard of it because they don't advertise as much as some of the others but, with its exceptional customer service and good functionality, it is a gem and well worth it. Pros When I chose CounsSol almost 10 years ago, I reviewed all the competing options very carefully. In the end, I chose CounSol for their impressive customer support. Other platforms expect you to do-it-yourself in terms of creating the forms you want in your EHR. CounSol staff will take a form you already like, in what ever state it is already in, and make it accessible for your clients in your EHR. Also, with other platforms, when you have a problem, you submit it to a help line. At CounSol, you are assigned one customer service representative who is available to you. My person hasn't changed in all the time I have been with the company, and when he went on maternity leave, I was assigned a different support person. He always answers my questions in a timely way! Cons The platform for video sessions does not allow people to log in from two separate locations. I understand the company is working on fixing that. Some of the other platforms are somewhat less expensive but I am not sure it is worth the trade off because what you save in a few dollars less, you will spend in your time trying to customize your platform and fix your problems in ways that CounSol staff will help you with. Review Source NK Natalie K. Owner Mental Health Care Used the software for: 1-2 years ### "Great Program for a great price" October 3, 2025 5.0 Additionally, the range of tools and resources offered by CounSol has greatly enhanced our ability to manage client interactions and streamline our workflow. Whether it’s scheduling appointments, managing client records, or facilitating secure communications, everything has been seamless and efficient. Overall, we highly recommend CounSol to anyone seeking a reliable and effective solution for their counseling practice. The combination of excellent service, innovative features, and a commitment to user satisfaction has truly made our experience wonderful. Pros Our experience with CounSol has been outstanding. From the very beginning, we found their platform to be user-friendly and intuitive, making it easy for us to navigate through the various features. The customer support team has been exceptionally responsive and helpful, providing us with prompt assistance whenever we had questions or needed guidance. Cons The features offered by CounSol have greatly improved our practice management. The scheduling tools make it easy to book appointments, while the secure messaging and document sharing capabilities allow for seamless communication with our clients. We have noticed a marked improvement in our overall productivity and client satisfaction since we started using their services. Alternatives considered [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Reason for choosing CounSol.com When considering the factors that influence purchasing decisions, two crucial elements stood out: price and ease of use. Review Source Abigail M. Individual and Couples Therapist Mental Health Care Used the software for: 2+ years ### "A simple platform but gets the job done" August 19, 2025 4.0 It's done the job for me nicely for many years. I'm used to working with the system and my contact point has always been helpful and responsive. Pros It's been easy to use and straightforward. I like how it manages my calendar and sends reminders to my clients Cons My clients report having difficulty signing onto their portals. I haven't figured out a way to assign a form for them to fill out on their end. Also the interface is difficult when working with couples (only one member is the account holder and the other is the extra contact) Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com I had already been using Counsol at my other place of employment Review Source Response from CounSol.com August 22, 2025 Thank you for taking the time to complete a review of our services, we really appreciate it! Please contact your assigned personal account manager about couples and making them related in our system. Your account manager will be happy to go over the setup and any additional questions you may have. Thank You! CJ Caryll J. Owner Mental Health Care Used the software for: 2+ years ### "Good features for an excellent price" August 19, 2025 5.0 I have been with Counsol since I started in private practice. I looked at many programs and found Counsol to have the features I really wanted: Integrated billing, patient appointment reminders, cost and HIPPA compliance. Pros Timely updates. Quick communication with support staff. the ability to bill directly through the program. Very easy and intuitive to use. Cons I would really like to be able to dictate my notes directly into the program. I have been using an AI scribe and cutting and pasting. Alternatives considered [MyChartsOnline](https://www.capterra.com/p/128410/MyChartsOnline/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com Cost, patient portal, billing. Liked the format. Review Source MD MARSHA D. OWNER, CLINICIAN Mental Health Care Used the software for: 1-2 years ### "Happy to have Counsol.com for 15 years! " September 10, 2025 5.0 I am so glad I picked this EHR many years ago when I started my practice. I often think that I don't know what I would do without it. Price is great for all the features, and they keep adding additional ones. Troubleshooting is easy with a real person for assistance, not a phone tree. Pros I love CounSol.com; I have had it about 15 yrs. Everything is at my fingertips. It is always available ( very important); easy to use; has varied features to fit your office needs. Progress notes have check off boxes that are changeable, and assists in having HIPAA compliance. Clients can log in and complete forms for insurance, personal info, and more. It has option for telehealth sessions. You also have support quickly with your personal case manager. Cons Sometimes my clients find it difficult to log on to video sessions, but this seems to be more to do with their difficulty with technology, so I think the more tech savvy one's client is, the better this goes. It normally works super great with a personal phone, if all else fails. Review Source MT Madeline T. Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "Main Benefit is for Parent Integrated Accounts for Minor Clients" March 27, 2026 3.0 Overall, I'd recommend it if you're workign with minors but only if there's a reason you can't use another. Overall, the clunkiness makes it too hard to use for a therapist. You have to click into each note to see it, meaning it's hard to scroll adn see details. Pros The automatic sending of intakes is very smooth. It is easier than other EHRs I have used, adn it's easy to see which ones haven't been completed. It is the most smoothly integrated EHR for working with minors, where parents can be part of the account without being the named patient. Cons The interface is SO clunky. The payment system isn't that intuitive and isn't automated. I would like it to automatically charge before the session. Review Source LS Lucy S. Licensed Psychologist Mental Health Care Used the software for: 2+ years ### "Excellent Practice Management Software for Mental Health Professionals" July 23, 2025 5.0 Pros CounSol.com is easy to use, at a great price point (my rate has been locked in since I started with the company in 2014. It has simplified my life to have so many of my private practice business systems in one place: intake paperwork, session notes, billing and payment processing, virtual sessions. I love that my clients can access their account independently to manage sessions, print billing statements, and send secure messages. In addition, the customer is FABULOUS! My dedicated person is \[sensitive content hidden\], who has been incredibly helpful over the many years I've used this platform. He responds quickly to any inquiries I might have, and his information and feedback is always helpful and actionable. I can't recommend CounSol.com enough! Cons I am just starting to use the video platform, which seems good enough, but which does not feel as fancy or well packaged as other video platforms. It's functionality is definitely improved from when I first tested it about 5 years ago. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing CounSol.com Cost, ease of use, worked for me. I liked the layout, client interface. Review Source VW Vernesia W. Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "CounSol is Superb For My Business" September 10, 2025 5.0 My overall experience has been a great one. I don't see myself using any other platform for my business. Pros CounSol has made my job easier. The navigational features are easy to use. I have not had to use customer support at all the entire time that I have been using the platform due to how user friendly the platform is. The notes feature has everything readily available at the click of a button. It helps with time management. Also, the value that I get for the money is definitely worth sticking with it. Cons I like everything about CounSol. It is user friendly and easy to navigate. The platform takes the "guess work" out of operating it. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing CounSol.com CounSol was easy to use and I liked the Dashboard setup. Review Source BK Brittany K. Counselor Mental Health Care Used the software for: 2+ years ### "Excellent EHR and Customer Service" July 16, 2025 5.0 Overall, the experience with CounSol has been very positive. It offers the Wiley Treatment Planners add on which helps to ensure materials meet insurance needs. It has a tracking system for money, number of sessions, and new clients which provides wonderful data for our business. Additionally, it makes supervision and reviewing documentation easy and straightforward! We highly recommend this service! Pros The best part about CounSol is actually the customer service. Our assigned account agent, \[sensitive content hidden\], is absolutely incredible. He is quick to respond, always helps solve problems, answers questions efficiently, and never gives up even when we encounter something unusual. That level of customer service makes this system worth it! Additionally it is focused on counseling practice specifically which means that every button is directly applicable to what we need and it is fairly intuitive, making it easy for new employees to learn! Cons The worst thing is that the interface has an early 2000s feel, but honestly that is simply aesthetic and does not reflect the quality of the actual product. Everything else about the EHR is wonderful! Review Source AG Amanda G. Psychotherapist Mental Health Care Used the software for: 2+ years ### "Amazing Customer Service" November 19, 2025 5.0 Pros The number one reason I'm thrilled with CounSol is the support I've gotten from \[sensitive content hidden\]. He's always fast, thorough, and thoughtful. The price is also very reasonable. Cons CounSol can be a little tricky to navigate in the beginning and connect to insurance payers, but the support is great. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com I chose Counsol due to pricing and customer service Review Source AG Anna G. Owner and Counselor Mental Health Care Used the software for: 2+ years ### "Easy to use" August 19, 2025 4.0 Overall it has been a pleasant experience with mostly no issues. I would recommend for starting out solo practitioners. Pros I like the support person that I work with. \[sensitive content hidden\] is great and always available for help. I love that you work with the same person all the time. The price is reasonable and some of the features are nice. Completing claims are easy. Cons CounSol's overall look is outdated and the client portal definitely could use a facelift. The aesthetics definitely could use an update. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Fusion](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com Just guessed if I was being honest. Wasn't sure what I was looking for. Switched from [Fusion](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple Practice was difficult to set up and their customer support was terrible. Theranest was terrible. It was shutting down every other day. Review Source EQ Elizabeth Q. Therapist Mental Health Care Used the software for: 1-2 years ### "Amazing system for amazing price." September 10, 2025 4.0 I am one person in a private practice, I find that CounSol meets all my needs, satisfies my clients and is very easy to use. Other than needing to create some of my own unique intake forms, there is already so much available on the portal itself that is formatted better than I could have written myself. Super satisfied. Pros Quick and responsive customer service. Ease of use and simple formatting for client and provider. Super great price compared to other common EHR systems. Easy, accessible, extensively helpful documentation prompts. Cons I wish there was an app!!! I could imagine how some users might want a video component for virtual sessions, but I prefer zoom. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Therabill](https://www.capterra.com/p/109769/TheraBill/) Reason for choosing CounSol.com The price was a big seller for me, as well as documentation needs. Review Source WF Wayne F. Practioner Mental Health Care Used the software for: 2+ years ### "Only positive experience." August 19, 2025 5.0 I've used Counsol.com since 2022. I found the more I use it features; I like it more. I have no complaints and find it easy to use. I would recommend it to other providers as an option as someone suggested to me. Pros I do like the value I get for the money that I pay monthly. I have not had issues in using the site. I like the layout and competing the notes is not difficult. I like my clients receive reminders and I have reminders about treatment plans, etc. I do like it keeping stats on appointments and cancelations and tracking over several years. Also, I like the tracking of payments so I can see the trends. Cons Not being able to bill through the clearing house for CCBHO, but I realize they are totally different codes that other providers. Review Source JA Jennifer A. OWNER- LICENSED MENTAL HEALTH COUNSELOR Mental Health Care Used the software for: 1-2 years ### "Counsol.com recommend for Private Practices" February 13, 2025 5.0 Overall, this platform is user friendly and offers a lot of great benefits to reduce time with notes, scheduling, and billing. The cost of Counsol.com is very good, which is important for Private Practices. I will continue to be a customer with these great rates. Pros Counsol.com is user friendly with progress notes, biopsychosocial, and treatment plans. Counsol.com is very user friendly to set up new clients and clients to use the client portal. Counsol.com is a great platform for billing health insurance. Counsol.com account manager is always responsive for any problems or questions. Counsol.com clearing house is very helpful with any problems that arise with claims. Counsol.com offers different payment processing options. Cons Counsol.com has the availability for virtual telehealth sessions, but the feature is not user friendly for the therapist or client. The virtual feature is not very reliable in most cases. Review Source DBL Dr Barton L. Psychologist Mental Health Care Used the software for: 2+ years ### "\[sensitive content hidden\] is an asset to your company. " October 3, 2025 4.0 Overall all it has worked well with my practice. All functions are seamless. Billing is efficient and easy to navigate. Pros Customer support. "\[sensitive content hidden\] " is great, supportive, knowledgeable, and explains any aspect of the platform efficiently and easily with kindness and a great demeanor. Cons The portal could be improved visually. The portal looks outdated, and new clients tend to comment on it. Review Source Response from CounSol.com October 7, 2025 Thank you for taking the time to write your honest review of Counsol.com Please contact your assigned account manager and they can go over the options for you to customize your client portal, icons, colors and text. Thank You! Carrie S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Great customer service & Customize to make it work for you!" August 19, 2025 5.0 Fabulous! Took a bit of getting used to as my preference is a paper chart but with the customer service being quick and personal it took no time to learn the ropes Pros can customize to my unique needs; great and personal customer service, can manage schedule including text reminders and take payment Cons wish there were more options to customize the biopsychosocial assessment as well as the treatment plans. Review Source SS Sydney S. Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "Time Saver" September 3, 2025 5.0 I have enjoyed CounSol.com, and whenever I have a question, they are always quick to help me. \[sensitive content hidden\] is a great resource. Pros CounSol.com has been a game-changer for my practice. I used to schedule all my appointments myself and was constantly receiving messages from clients needing to change or cancel. It has saved me immeasurable time to have a calendar that I can set up for them to make and change their sessions. Cons I wish there were a less expensive video option. The majority of my practice is face-to-face in the office. On the rare occasions when I need to use telehealth, I wish there were a cheaper option available via the Counsol website. Review Source EC Elise C. Licensed Clinical Social Worker Mental Health Care Used the software for: 1-2 years ### "Happy Customer!" January 15, 2025 5.0 Overall, I have been extremely happy with Counsol. I often highly recommend CounSol to many of my colleagues because of the excellent customer service. Pros CounSol is user friendly and the customer service response is worth its weight in gold! Cons As a first-time solo practitioner and user of my own EHR, I had no understanding of the payment processing feature. This was the most frustrating aspect because I inadvertently filled something out wrong and got stuck in a reoccurring attestation loop with Cardpointe every 3 MONTHS. Some practical guidance from the assigned representative upon signing up with CounSol would have been greatly appreciated. Some of this is my responsibility for not having sought guidance and found out by chance with a troubleshooting call to Cardpointe that I did not need to do the attestation every 3 months, but rather, annually. Review Source Dr. Dana C. A. Licensed Marriage and Family Therapist Mental Health Care Used the software for: 2+ years ### "Use CounSol and work smarter, not harder" January 15, 2025 5.0 CounSol makes running my practice independently a dream. Everything is developed with therapists in mind, and I can connect so easily with my clients. Everything feels accessible and streamlined, and best of all - if I ever have a question or a need, I have a rep that I email and hear back from very promptly. I feel like I have my own collaborator with needed, when it comes to developing the tools I need within the platform to be successful. CounSol lets me work smarter, not harder'. Pros CounSol literally does everything. I have note templates and can customize to create any form or assessment needed. Everything can be signed electronically, and I can electronically send documents for therapy homework with ease. Clients love the streamlined interface and ability to self-schedule, submit payments, print their invoices, etc. Clients can also securely journal between sessions, and video for sessions is dependable. Cons I wish CounSol would develop the ability to interface with multiple clients at one time via video for the purposes of group or family sessions, and I wish there was an app. I think my clients would super appreciate the ease of an app interface. Review Source RB Rebekah B. Practice Manager Mental Health Care Used the software for: 2+ years ### "Happy with service" August 28, 2025 5.0 Pros The customer support from CounSol is unparalleled. We have a dedicated account rep who responds to all of our questions extremely fast, which provides a lot of peace of mind. Cons There is a bit of a learning curve with the platform, but once you are familiar it is very easy to use. Review Source ZM Zoie M. Intake Coordinator Mental Health Care Used the software for: 2+ years ### "Review of Counsol EHR" September 5, 2025 4.0 Overall we have been pleased with the product. We would recommend Counsol to other providers. Customer support has exceeded our expectations. Pros Ease of use, value for money, customer support is excellent! Any time we have a question or an issue, customer support replies to us very quickly to assist. Cons There are some features that lack customization. There are several different ways to do the same thing, which can be a pro or a con. Review Source LP Linda P. Psychotherapist and Owner Mental Health Care Used the software for: 1-2 years ### "You can do more" February 3, 2025 5.0 The expertise and patience of the account representative was much appreciated. Pros Its flexibility to handle multiple therapists and more than one avenue of revenue at the same time. Cons It takes a little while to set up at first. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing CounSol.com Didn’t have the adaptability for several therapists and multiple revenue streams. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Needed flexibility for a number of therapists. Review Source JW Jonee W. Practitioner Mental Health Care Used the software for: 6-12 months ### "Helpful, but Could Use Some Updates" February 13, 2025 4.0 Overall, CounSol.com helps me run my practice smoothly. While it takes some getting used to, the features are useful, and the support team is great. With a few design updates, it could be even better. Pros I appreciate that CounSol.com has everything I need in one place—scheduling, telehealth, documentation, and billing. The client portal is a great feature, making it easy for clients to complete paperwork and send secure messages. Their customer support is also very responsive and helpful. Cons The interface feels a bit outdated and not as intuitive as I’d like. Some features take time to learn, and setting up customization can be a bit tedious. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I switched to CounSol.com mainly for its calendar features, the ability to message all clients at once for general updates, and the client portal. These tools make scheduling, communication, and paperwork much more efficient for both me and my clients. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.