# Page 3 | CounSol.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is CounSol.com the right Mental Health solution for you? Explore 828 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124769/CounSol-com/reviews --- CounSol.com 4.7 (828) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of CounSol.com ## Showing most helpful reviews Showing 51-75 of 828 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GW Galadriel W. Clinical psychologist and business owner Mental Health Care Used the software for: 2+ years ### "Simple, effective system" January 16, 2025 4.0 Easy to use. My communication with my account manager is quick. The telehealth feature works well and clients seem to navigate it easily. Pros The progress notes and treatment plan templates are easy to use. Many of the billing features are simple. Cons If you make a mistake with an ERA, it disappears in the system and you can't retrieve it or fix it. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) That product was more complicated and seemed more geared toward the medical profession. Review Source PS Pam S. Owner, LCSW Mental Health Care Used the software for: 2+ years ### "Best EHR after trying others" February 13, 2025 5.0 Pros I like the personalized service, fast response time and individual forms created. Cons I can't think of anything that I don't like.. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com The customer service was great from the beginning at Counsol and still is and Simple Profit was difficult to get in touch with even when I wanted to explore and join. Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) lack of options and services with Therapy Notes Review Source BD Brenda D. Director and Owner Mental Health Care Used the software for: 2+ years ### "User-friendly" February 15, 2025 5.0 The platform also offers great customer service, ensuring a smooth user experience. Pros Counsol is user-friendly, with an intuitive interface that makes navigation easy. It seamlessly integrates with scheduling, billing, and client communication, streamlining workflow for professionals. Cons It would be even more beneficial with the addition of assessment tools to enhance its functionality. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com The system was very user-friendly and provided a helpful notification when a double booking occurred. Review Source MG Maritza G. Owner Executive Director Mental Health Care Used the software for: 2+ years ### "Great Product" February 13, 2025 4.0 Wonderful. So easy to use. So easy to teach. Makes team management easy. No problem with invoicing. Pros so user friendly fairly quick response time always have the answer for questions Cons no built in assessments for counselors to use need to have forms that are in other languages, especially Spanish video option could be better Review Source JM Jenni M. Owner, Therapist Mental Health Care Used the software for: 2+ years ### "Highly Recommend!" February 13, 2025 5.0 We love Counsol -- all of my providers have learned it easily and have found it intuitive and effective. Pros Counsol is so easy to use! We can list family members as separate clients, which works well for my practice setup. GREAT customer support! Cons I wish there were more pre-created forms, like for progress notes and diagnostic assessments. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com Easier to use. More flexibility. Great customer service. Review Source JE Julie E. Therapist Mental Health Care Used the software for: 2+ years ### "Good basic software" January 15, 2025 4.0 I've used it for 7 years. It does the job. I'm a boomer so I have never figured out how to have clients do their own paperwork through it. Pros I love the "Swiss army knife" approach of being able to do everything in one place. Cons Billing insurance through CounSol is clunky. I have to bill Medicare through a billing service because CounSol just didn't work. Many insurances issue one-use credit cards to pay bills and CounSol will not recognize those as insurance payments. I only recently learned that I have to change the settings to have refunds apply to my clients' accounts so I have to tell them not to look at the balance since I don't know how to go back and correct it. Review Source Response from CounSol.com January 21, 2025 Thanks for taking the time to leave your review! We now allow credit cards to be saved as insurance payment options. Please reach out to your account manager for instructions to set this up! SS Sarah S. Owner Operator Mental Health Care Used the software for: 2+ years ### "Great EHR service" January 15, 2025 4.0 Pros CounSol is intuitive and use friendly and my contact person, Matt, is always responsive and helpful. Cons There are some things about billing and insurance claims that are less intuitive, and if there were more written instructions on how those things work, that would be helpful. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com Recommendations by other users and colleagues Review Source LH Lia H. Therapist Mental Health Care Used the software for: 1-2 years ### "I LOVE CounSol.com!!!" January 15, 2025 5.0 I used CounSol.com as an intern and my supervisor recommended it to me when I started my private practice. I continue to be amazed and delighted at the quality of customer service! Whenever I have a question or concerns and reach out to customer service, they respond within a very short time and have always been able to give me the answers and guidance I need! Pros It is user friendly and the customer service is top notch! Cons I really don't have any negative feedback to give Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) I used both Simple Practice and CounSol.com. CounSol is less expensive and has more ease of use and the customer service is impeccable! Review Source LG Leah G. Behavorial Health provider Mental Health Care Used the software for: 2+ years ### "Get CounSol now!" January 15, 2025 5.0 Minus ROIs Counsol is very easy to use and the customer service is excellent! Pros The ease at which I can write and finish my notes. Cons It is challenging to get ROIs signed. It is somewhat confusing for both me and the client. Switched from [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Opened my own practice and was referred by a current provider to Counsol Review Source CH Cheryl H. Licensed Clinical Social Worker Mental Health Care Used the software for: 2+ years ### "Counsol is a Great EHR" January 15, 2025 5.0 Experience has been great, support is always quick to respond and helpful when needed. Pros I like the way you can personalize the layout and ease of use. I frequently recommend Counsol to others Cons There isn't anything I would change at the moment Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing CounSol.com I preferred the layout and ways to customize Review Source MG Michele G. Licensed Marriage and Family Therapist Mental Health Care Used the software for: 1-2 years ### "Amazing platform!!" January 15, 2025 5.0 Amazing customer support. I was so skeptical to rely on email etc for last minute support but it is beyond high quality, fast, and invaluable! They are so awesome and patient. Pros I love how user friendly the platform is! I cant believe I wasn't using this from the beginning. It makes private practice so seamless. Im surprised more people dont know use Counsol! Cons Would be nice to have a tab to track business expenses and a way to track groups, and make extra notes in the file without creating a session - eg a free quick call or a consultation with another professional. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[TherapyAppointment](https://www.capterra.com/p/110508/TherapyAppointment/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/) Reason for choosing CounSol.com Best value, easy to use, easy to get onboarded Review Source AS Amera S. Owner Mental Health Care Used the software for: 2+ years ### "Use Counsol For Your Practice" January 15, 2025 4.0 Positive experience. Have been using for years. Everything in one place. Pros Great customer services. Easy to use. Everything I need is in one place. Cons The telehealth does not work well all of the time. Alternatives considered [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing CounSol.com Other person I knew was using it so I went with their rec. Review Source SH Sarah H. Psychologist Health, Wellness and Fitness Used the software for: 2+ years ### "Very responsive and comprehensive!" February 13, 2025 5.0 Great! The service is extremely comprehensive. Pros Responsive team to requests for changes to software; ease of billing. Cons Challenging to alter templates to customize forms. Review Source AP Andrew P. Owner Mental Health Care Used the software for: Less than 6 months ### "New User Review" February 16, 2025 5.0 So far it has been a good process. I am liking the switch. Pros I like the robust tools and features that are available. Cons The fact that the calendar sync is not two way. Telehealth platform is also unreliable and has poor quality. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing CounSol.com I liked the customization and the robust amount and tools and options. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Has stopped synching ERAs and I am needing to manually input payments. Review Source SK Shalia K. Clinician Mental Health Care Used the software for: 1-2 years ### "Superb Customer Support" January 16, 2025 4.0 Good. Customer service support, with \[sensitive content hidden\] particularly was superb. Fast responses, professional IT support and guidance. Pros Organization of client files. Ease of billing claims. Cons Pricing maybe. I can't really think of any at this moment. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com A positive review and referral from a colleague. Review Source SM SUZI M. LPC-MHSP Health, Wellness and Fitness Used the software for: 1-2 years ### "COUNSOL.COM IS A. MAZ. ING!!!!!!!!!!!!!!!!!!" July 26, 2024 5.0 FABULOUS!!!!!!!!!!!!! I couldn't have asked for better support. When I called them, I had 2 or 3 other places I was going to check. I never called them b/c I could tell the service & support I was going to get was going to be amazing. Pros Not being very tech savvy, it is extremely important to have good support. My acct manager is absolutely wonderful. He gives me information in small amts, is patient with me, & is not only professional, but VERY helpful! Cons Nothing. Nothing at all. Everything I have experienced has been fantastic! Reason for choosing CounSol.com I used CounSol when I was at another practice & liked it. So I called them first. The support from my acct manager was so great, I never called the other places I had planned to call. There was no need. Review Source JB Jenni B. Owner Individual & Family Services Used the software for: Less than 6 months ### "Easy as 1,2,3" January 21, 2025 5.0 It is so easy to store clients records schedule appointments Pros Everything is all right there don’t have to switch from one software to another Cons I love everything there is nothing to dislike Review Source QM Queen M. Therapist Individual & Family Services Used the software for: 6-12 months ### "Review of Counsol" August 10, 2024 3.0 Pros the journal option , and the format of the notes Cons the struggle of creating forms , when people are creating their charts often it will say that it is a duplicate only Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Layout / visually unappealing hard to build Review Source Response from CounSol.com September 18, 2024 Queen, Thank you for taking the time to complete a review or our services. Every member is offered the opportunity to have their forms built in by their personal account manager. Regarding duplicates, sounds like your clients are trying to register on the client portal when they are already in the system. Your account manager will be more than happy to address these issues. OH Orin H. CEO Mental Health Care Used the software for: 2+ years ### "Really good" August 6, 2024 5.0 really good. I really appreciate the support and the flow of the options. It is sometimes difficult to navigate but my rep has been awesome Pros The support is great from \[sensitive content hidden\]. The variety of options is the strong point. Cons video cannot expand to cover multiple locations. If a couple live in two different homes. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing CounSol.com ,They had more options and had better customer service Review Source MM Monika M. Professional Counselor Mental Health Care Used the software for: 2+ years ### "HIPAA compliant and very professional!" August 7, 2024 5.0 The support staff is so thorough and helpful. I can write my notes and conduct sessions with the total sense of security that it is HIPAA compliant. Pros A safe and secure space to conduct my notes, sessions, and communications with clients. Cons Sometimes online sessions are glitchy, and at times I wish there were more features (such as sharing screen or blending the background). Review Source Response from CounSol.com August 14, 2024 Thanks for the review, Monika! Screen-sharing is currently an option for video sessions. Please contact your account manager for instructions for getting this feature enabled on your account. LB Letitia B. Owner and Counselor Mental Health Care Used the software for: 2+ years ### "Great product" August 6, 2024 5.0 Pros It's features and customer service. \[sensitive content hidden\] is amazing. Cons I wish treatment plans were available for free and that I could have a group rate instead of paying per provider/ Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com It was less expensive than the other products I considered. Review Source SM Scott M. Owner Professional Training & Coaching Used the software for: 1-2 years ### "A very good service, but could be better" June 20, 2024 4.0 Overall it's been a positive experience. I came from a big-name CRM for therapists and absolutely hated it. CounSol addressed many of those issues, but fell short in other ways. Still, I like the service I'm receiving and my questions are answered in a professional and friendly fashion. I would recommend this to others. Pros \*I really like the ability to customize my dashboard. When I log in to my account, I see what's needed and I don't see anything else. \*Scheduling sessions is a breeze after you get the hang of it. \*Their connection with Stripe helps with payments. \*The ability to send multiple reminders is nice (although anything over one is extra). \*I've had good customer service experiences and they were always friendly and helpful. Cons \*Not having 2-way calendar integration is a killer. There have been multiple times I have scheduled clients over personal events because I can't have event times blocked off. Massive miss. \*Not having Zoom integration is also brutal. It adds multiple steps for me, which are not desirable. I get it; they want you to use their proprietary video software. I tried it, and 4 out of 5 clients had difficulty. \*Charging for a second and third email reminder is kind of ridiculous, in my opinion. This is a needed service, and it's extra no matter what plan you're on. \*If you add a service, you have to jump through a few hoops to get the scheduler to pick it up and allow you to schedule it. Too many hoops to jump through instead of it being streamlined. \*You have to manually add each service code into each service. This gets old. Allow a master code for the client and anytime it changes we can go in to manually change it. Alternatives considered [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) Reason for choosing CounSol.com CarePatron was still in the rolling out features stage when I made the switch. I really liked the ability to custom-create forms and schedule clients with Zoom integration. It was only due to it being quasi complete is the reason for making the shift to CounSol. Their price point was amazing as well! I'd recommend them as a backup if CounSol doesn't work for someone. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) SimplePractice wasn't updating their service, customer service was mediocre, and they don't take ANY suggestions from the community to make updates. They wouldn't even let me schedule sessions in different time zones. It was bad for clients who were in a different time zone and some showed up late, or early, to sessions. But what really was bad is there is an entire community writing on the help desk website for them to make improvements and when I brought up the improvement of allowing us to schedule in the client's time zone the customer service person shared the owner shot that down and said no he wouldn't make that change to the site. Plus they charge an extra $20 or $30 just to have calendar integration!!!! Review Source Response from CounSol.com June 26, 2024 We appreciate your review, Scott! Counselor feedback has been what drives us to update and improve our platform over the years. We understand your concern regarding the cost for additional session reminders. Surprisingly, this is not a commonly used feature but we like to offer it for folks who would like more than the single reminder that is included with all memberships. Since we must to pay a fee per outgoing SMS to make text notifications possible, offering multiple text notifications for all members would increase the membership prices for all. Given the lack of popularity of this feature overall, we decided to keep prices the same and offer this as an upgrade instead. Thanks! RS Rhonda S. Owner Mental Health Provider Mental Health Care Used the software for: 2+ years ### "Love the ease and customer service" June 19, 2024 5.0 I have no intention of changing EHR's. I have used quite a few over the years and really like the ease of this platform. I like being able to contact someone if I have issues and the help section is very helpful. Pros I have a customer service person I can email at anytime that I am having an issue and have a question. When I first started, he was getting daily emails as I was learning the software. Now it is occasional as I know the program after 3 years but still he he answers all questions quickly. I like that I can use Counsol on every platform and it is adaptable for my practice needs. I do like the email portion, that it has an integrated televideo platform (not the best with iffy internet) and integrated billing/insurance claims Cons The clearinghouse is Ally and they have a smaller portion of the insurance market. I can still submit claims but have to pay $35/month if more claims submitted to non-participating vs participating insurances. I do a workaround by creating paper claims in Counsol and use portals such as Availity or directly to Optum. The billing portion took me longer to learn and still have some issues with that but that is input error not programing. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing CounSol.com Better price, liked the useability of the platform when I did a trial and customer service Review Source RN Roxanne N. Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "Happy I made the choice to use CounSol!" June 20, 2024 5.0 Pros I appreciate all of the different options to create my own templates and all of the features involved. I also really like the option of being able to keep all of my communication with Clients through CounSol and that it is HIPAA secure. Cons Some of the calendar features and assigning codes/costs can be confusing. All of the positives involving the calendar (e.g. client reminder options) outweigh the negatives though and I just use the features I understand/add value to my practice. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing CounSol.com The price/referral program, ease of use (I was happy when I found a manual), excellent customer service (including timeliness) and customization options led me to ultimately choosing CounSol and I am really happy I did! Review Source Response from CounSol.com June 27, 2024 We appreciate the stellar review! We're proud we can offer a personal dedicated account manager to each practice. Please reach out if you would like some help navigating those more confusing features you mentioned. We are here to make your life easier as a business owner. Thanks Roxanne! LH Lisa H. Mental Health Therapist Mental Health Care Used the software for: 1-2 years ### "Easy to use, great support" August 12, 2024 5.0 Easy to use, navigate, very responsive customer service. Pros Visually, I find it very easy to find everything and navigate my portal. I also appreciate that my rate is locked in and won't change. The customer service is unparalleled (shout out to \[sensitive content hidden\]!). Cons I would love to be able to use the platform for phone appointments. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.