# Page 4 | CounSol.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is CounSol.com the right Mental Health solution for you? Explore 828 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/124769/CounSol-com/reviews --- CounSol.com 4.7 (828) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of CounSol.com ## Showing most helpful reviews Showing 76-100 of 828 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TH Teja H. LISW Mental Health Care Used the software for: 2+ years ### "Great Customer Assistance" August 6, 2024 4.0 It has been a good experience overall. My favorite feature, though I don't have to use it often now, is having an assigned representative that is responsive. The user guide is helpful also. Pros I mostly like that I am used to it and found it easier to navigate than some other ehr's. I also really like that I can contact someone for assistance and get an answer quickly. I also like how I can see stats on the main practice page easily. Cons It can sometimes feel outdated in its interface and the look of the portal. Review Source AL Ashley L. Therapist Mental Health Care Used the software for: 1-2 years ### "Strong in Confidentiality and Customer Support - A bit Antiquated" June 19, 2024 4.0 I have really appreciated CounSol on the whole and value their customer support, ease of set up, prioritization of protecting client information, and overall security I feel using the product. Pros \- Customer support is incredible - Cost is lower than most competitors - Have not experienced concerns around HIPAA compliance, meeting ethical standards around confidentiality, and/or price gouging experienced with other competitors - Ease of managing client files Cons \- Antiquated look - Clients do not like using the portal as much because it feels dated - Wish there were easier ways to incorporate assessments into client files Reason for choosing CounSol.com Ease of use, customer support, price, and HIPAA compliance standards Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Confidentiality breaches and price increases Review Source Response from CounSol.com June 26, 2024 Thank you for the review and feedback! In case you don't already know, custom forms can be used to incorporate assessments into client files allowing the practice or the client to complete all types of questionnaires and assessments from your counsol account or client portal. These can even include automatic scoring and can be assigned automatically based on session or client type. If there are specific assessments you'd like to incorporate, please send a template to your account manager so that we can have these added for you. BQ Briana Q. Clinical Social Worker Individual & Family Services Used the software for: 2+ years ### "CounSol User and Administrator for over 2+ Years" June 19, 2024 5.0 Pros The reports it can generate; efficient and fast customer service; appointment scheduling; houses billing needs and provides superbills to clients under their own portal. Cons I have had a negative experience in the recent year or so with CardConnect customer service. When I first began using CounSol as a business owner (5+ years ago), the customer service was excellent and it was easy to see why CounSol would partner with CardConnect. In the last year, I have had to call as a result of not receiving payouts for the merchant processor. In these calls, it's loud and the representatives do not speak English well which complicates resolving problems and communicating those problems efficiently. They basically repeat everything I say then put me on hold. It's a lengthy process and, each time I ask why the money was not deposited, they do not provide an answer - it's hard to tell if this is because they do not know or if it's because they are not sure how to communicate that. It makes me unhappy to feel like I can't trust that the deposits will be made. Review Source CD Catherine D. Owner Mental Health Care Used the software for: 2+ years ### "Great Customer Service" June 19, 2024 5.0 I have been with Counsol.com for over 10 years now and it has always worked and got the job done. I wish that as technology has grown there were more webinars or trainings on how to use the software more effectively and that the notes temples were included like it is in other software programs. When ever I need something the customer service is quick to help and love my problem. This customer service is what has kept me all these years. Pros I like the way that it keeps everything in one place and is very user friendly for my clients Cons That the video software included does not allow for group sessions, with the technology available today I think this is a huge inconvenience and makes the software less functional for my practice needs. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing CounSol.com I have been with it for so long and do not want to change for my clients and roll over my notes. It has always worked and it gets the job done so there has never been a reason to change. Review Source CG Charles G. LMFT Mental Health Care Used the software for: 2+ years ### "My CounSol review" August 6, 2024 4.0 Overall, I have had a good experience with CounSol. Pros I like that it is affordable, and confidential. Cons I believe there needs to be more diversity of templates for notes IE: a template for medicaid/medicare, and a template for treatment plans. Review Source TB Traci B. Licensed Professional Counselor Mental Health Care Used the software for: 1-2 years ### "100% Pleased" August 6, 2024 5.0 When I transitioned from practice to my own practice, it was an easy transition. I was able to transfer documents easily and \[sensitive content hidden\] helped tremendously with any questions I had. Pros My account assistant is always promptly available with any questions I may have. The system is very user friendly! Cons Form were difficult at first to figure out how to add to the system. Review Source EW Erica W. Licensed Mental Health Counselor Health, Wellness and Fitness Used the software for: 2+ years ### "Very Happy with Counsol!" June 21, 2024 5.0 Excellent system. I have been using it for over 5 years and I love it! Pros I like the ease of use of Counsol and the diversity of features. Cons I want clients to be able to upload documents in attachments under Counsol. It would also be nice if you could send messages to more than 1 client at a time. For example, when I have 2 parents that I need to communicate the same message to. Reason for choosing CounSol.com Counsol was recommended by a trusted colleague. Review Source Response from CounSol.com June 27, 2024 Thanks Erica! Please check Client Portal Settings >Mail to allow clients to send attachments via secure message. Marking clients as related in the system would allow you to send messages to multiple individuals at one time. Please contact your account manager for further instructions. We appreciate your review! RG Rafa G. Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Great for forms and notes " August 7, 2024 5.0 Overall, I am very satisfied with Counsol. I use it to write all my notes, to conduct assessments to monitor progress, and to create my treatment plans. Pros Counsol makes it very easy to create client forms and upload new client forms. Cons Improvement may be needed for option to conduct group therapy notes Review Source MH Matt H. Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "Satisfied enough" June 24, 2024 4.0 It's what I know and am comfortable with and it seems like it would be hard to switch to something else. So, it's good overall. Pros It is fairly user-friendly, and there was a lot of help getting started by the account manager. Cons I feel that after years of using, there have not been many, if any, updates to the functionality. So, I question why I'm paying the same monthly subscription fee after years of use when it's not funding improvements. This would be the same with any EHR though. Reason for choosing CounSol.com I went with CounSol.com due to a colleague recommendation. Review Source Response from CounSol.com July 8, 2024 Thanks for the review, Matt! Counsol is implementing new feature updates and improvements all the time though many simply go under the radar. Since our origination, all new features introduced have been requested by our members. If there are any features you are interested in specifically, please let your account manager know so that we can create a feature request for you or add your name to one that already exists. That way you can be kept up-to-date when relevant releases are made available to you. Feature requests are prioritized based on popularity and ability to implement. Additionally, even though our prices have raised some over the years, we have never raised prices for our existing members - so even when new tools become available on the platform, your rates have never increased! BM Brad M. Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "Far Exceeds the Rest! " June 20, 2024 5.0 I have zero complaints and they never have any downtime. Pros I love the personal touch and having LIVE customer service, unlike almost all other counseling EHR services that you find out there. Cons I really have not found much that I do not like about Counsol. The only thing that I can think of that I have not had luck with is getting them to add a fee so I can recoup clients that use a credit card. being a realist, I know this takes effort in programming so it is not that big of a deal. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/) Reason for choosing CounSol.com Price, convenience, no extra fees for text message reminders or claims. Review Source DC Deb C. Owner Mental Health Care Used the software for: 1-2 years ### "I recommend CounSol! " August 7, 2024 4.0 Overall, I find CounSol very user friendly. It's an enjoyable experience for me rather than a chore. Pros How easy it is to navigate the system. I like the auto texting of reminders the day before their session. Cons I would have to pay more monthly for my text reminders to state which office they have their session at. Review Source ED Edythe D. Provider Mental Health Care Used the software for: 2+ years ### "A real partner in my solo practice" June 20, 2024 5.0 Pros Meets all the legal requirements, has NEVER failed me in over a decade of use. Cons I have NO complaints and that is amazing for anything computer related. Review Source DL Daniel L. Mental Health Therapist Health, Wellness and Fitness Used the software for: 2+ years ### "Function is met" June 20, 2024 4.0 It is very well and my account manager has been great to reach out to if needed. Pros I handles all my needs in one nice spot. Cons There are times where if i need to change one day or one week that the scheduler can be challenging. Reason for choosing CounSol.com A colleague uses Counsol and is familiar with set up for billing. Review Source DF Dana F. Owner Therapist Mental Health Care Used the software for: 2+ years ### "Counsol Review" June 20, 2024 5.0 Customer service is top notch and there whenever I have a need/concern fixed. Easy to use and payments are seamless with Square. Pros Easy to use, clients find the portal super user friendly and can come back and complete new forms as needed/complete their own payments. Reminder texts are standard and helpful as well as payment through Square is seamless. Cons The main payment option that Counsol uses is very shady and put unnecessary charges on my account and their customer service was less than stellar. Switching to Square was the best move I could have made. Square should be the main option for payment collection. Review Source KF Katherine F. Licensed Professional Counselor Individual & Family Services Used the software for: 2+ years ### "CounSol has earned my trust and business!" June 19, 2024 4.0 Since internship, I have used CounSol for all my private practice admin needs - from keeping clinical notes, to having a secure portal to offer my clients, and now most recently, for billing purposes. Can't imagine using anything else. Pros \-Excellent customer service and support -Easy to navigate features -Easy to update forms and paperwork -Secure client messaging center -Secure client portal center that is very convenient for clients to use Cons \-Treatment planner software has add on cost -Add on cost to use video telehealth platform and colleagues who use this platform for telehealth purposes have not been satisfied with the quality Review Source Response from CounSol.com June 26, 2024 Thank you for the review Katherine! We are thrilled to be a trusted resource for your business. We're sorry to hear you have not been fully satisfied with the video feature. Please reach out to your account manager for troubleshooting. KB Kristal B. Owner Therapist Mental Health Care Used the software for: 6-12 months ### "Lot of Bang for your Buck" June 20, 2024 4.0 Very satisfied. Used with my old practice and there wasn't any other option for me when I started my current practice. Pros CounSol offers the best customer support with your own personal rep who responds to your needs in a very timely manner. The FAQ section is filled with lots of information to help with whatever you need. Cons The duplicate claims that get filed without biller creating them. Reason for choosing CounSol.com Ease of use, ability to upload my own forms, virtual sessions within the platform included in the plan I use, and most of all, the customer service. Review Source Response from CounSol.com June 27, 2024 Thanks Kristal! We are proud of our personalized customer support. Please contact your account manager for any issues regarding duplicate claims. WE Whitney E. Therapist Mental Health Care Used the software for: 6-12 months ### "CounsSol review" June 19, 2024 4.0 Pros The value for the cost of the software was a huge determining factor. Also the ease of use. Some aspects need to be updated, but overall, I am very happy with the software. Cons I wish there were more reportng options as the administrator to search for things such as incomplete progress notes. Reason for choosing CounSol.com I chose CounSol mainly due to the cost and all the features that were included with the affordable costs. Switched from [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Simple Practice became too expensive for my small practice. Review Source Response from CounSol.com June 26, 2024 Thank you very much for the review, Whitney. Depending on the user permissions set by the practice, an admin would be able to generate a number of reports such as sessions with missing progress notes or clients with expired treatment plans. Please reach out to your account manager for instructions. CW Cynthia W. Sole Proprietor Mental Health Care Used the software for: 2+ years ### "Excellent Therapist Platform" June 24, 2024 5.0 I work for a number of different insurance partners, so CounSol is where I bring all of my clients together which allows a clear overview of my full practice which is really helpful. The platform is well thought out and has served me well for years. Pros Customer service is excellent! When ever I have a question \[sensitive content hidden\] is available or calls me back within the day. The platform helps me keep my clients and billing organized and sends session reminders to my clients. Cons It seems that CounSol has been well thought out and may contain more complexity or features than I use, which is not a problem as there is help available if I run into a snag or need a new feature. Review Source AS Allison S. therapist Mental Health Care Used the software for: 2+ years ### "Review of Program" June 27, 2024 5.0 I have been impressed with the customer experience as well as how much I love working with this program. Pros I love how easy and user friendly the program has been. i looked at several EMR programs and nothing compares to CounSol. Cons The program isn't always easy for clients to access information and i wish it would be more functional for my clients as it is for me. Reason for choosing CounSol.com I choose CounSol because it aligned with everything I wanted in a EMR with the calendar to the notes and billing sections. Everything connected with what I need for my therapy practice. Review Source Steven S. Licensed Professional Counselor Mental Health Care Used the software for: 2+ years ### "Could improve email program" June 25, 2024 4.0 Generally good but the price is high for a very small practice. Pros Easy to use for managing client workload, documentation, and billing. Cons Email program does not have advanced features, such as capability to use different fonts, underline, bold, and italicize text. Also, when there are multiple emails from a client and it is necessary to read more than one, the program does not highlight the last email read. This makes it difficult to pick out the next one to read. Review Source DB DeAnna B. LCMHC Health, Wellness and Fitness Used the software for: 2+ years ### "return customer" June 19, 2024 4.0 Pros ease of use, invoices, data layout on main screen Cons inability to easily upload my intake packet Reason for choosing CounSol.com ease of use, simplicity of setup, client financial Switched from [Sessions Health](https://www.capterra.com/p/10002269/Sessions-Health/) poor financial settings and invoicing, payment Review Source Response from CounSol.com June 26, 2024 Thanks DeAnna! Please feel free to send a blank template of your intake packet in Word or PDF format to your account manager so that we can get that uploaded for you KO Kim O. President Mental Health Care Used the software for: 1-2 years ### "easy and helpful" August 7, 2024 5.0 easy and helpful. have recommended it to others Pros easy to navigate, assigned point of contact for issues, quick response time for assistance Cons no complaints at this time. I have felt supported with any of my concerns Review Source AP Angela P. Owner LPC Mental Health Care Used the software for: 2+ years ### "I love Counsol!" June 27, 2024 5.0 Pros The ability to send new and continuing clients the link to get their sessions scheduled, communicate with and co-manage billing with my billing professional, appointment scheduling and seeing each morning who I will be meeting with that day. I just LOVE the ease and convenience of Counsol. Cons For virtual sessions, there seems to always be connection issues, sound issues, etc. More times than not, we use another product. Review Source DH DOYLE H. Pastoral Counselor Mental Health Care Used the software for: 2+ years ### "Dependable and ease of use" June 19, 2024 5.0 Overall, I have had a good experience and have not had any problems. Pros Counsol.com has been intuitive and easy to use. Cons I can not think of any. I have been satisfied Review Source Response from CounSol.com June 26, 2024 Thank you for the review! We are glad that Counsol continues to be your choice to manage your practice. AO Angela O. Clinic Owner and Therapist Mental Health Care Used the software for: Less than 6 months ### "New to private practice" August 6, 2024 4.0 My \[sensitive content hidden\], is extremely helpful and easily accessible to me for what ever questions I have. Pros The ease it was to set up a new private practice. The clients secure portal and ability for new or existing clts to book through the portal. Cons The calendar still seems a bit confusing to me. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.