Hertzler Systems

GainSeeker Suite

4.5 / 5 28 reviews

Who Uses This Software?

For manufacturing companies with multiple production facilities who need better visibility of quality and production data so they can hit margin, service level, and quality targets.


Average Ratings

28 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,995.00/one-time/user
  • Pricing Details
    Pricing per concurrent user. Volume discounts available.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Hertzler Systems
  • www.hertzler.com/
  • Founded 1982
  • United States

About GainSeeker Suite

GainSeeker Suite is the enterprise real-time SPC software and manufacturing intelligence platform that compiles disparate manufacturing operations and quality data, and turns it into useful, actionable intelligence. Our clients are able to triage, prioritize, and address issues faster and more reliably. With automated drill down analytics, they are able to diagnose the root cause of problems faster, uncover hidden opportunities to increase revenue, grow margins, and improve asset performance.


GainSeeker Suite Features

  • Corrective Actions (CAPA)
  • Data Entry
  • Data Linking
  • Data Management
  • Excel Loader
  • Job Management
  • OPC Data Collection
  • Performance Metrics
  • Point-of-Production Analysis
  • Real Time Data Collection
  • Regulatory Compliance

GainSeeker Suite Reviews Recently Reviewed!

Easy to use software has saved us a 2.5 million dollar client in the first year by minimizing change

Jun 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer support is great and very user focused. If the software is lacking something that is seen as an improvement they are very quick to include user inhancments.

Cons: Lack of eastern languages such as Japanese and Chinese. This is restricting slightly on a global rollout.

Overall: Fast notification of issues

Vendor Response

by Hertzler Systems on June 28, 2017

Congratulations on the client success. We're excited to be part of it.

Gainseeker Suite Day Training

Apr 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: still relatively new to using the software but it is easy to navigate and build templates that are needed to support production.

Cons: again relatively new to using the software so not real cons

Overall: Recently spent a day with our rep and it was great to see all the functionality of the Gainseeker suite. He did an amazing job squeezing a 2 day training into 1. Overall Hertzler staff was incredible and welcoming thanks to everyone for a great day of training.

Vendor Response

by Hertzler Systems on April 12, 2017

Thanks for sharing your experience. It was great to welcome you to our office for training. Glad to hear things are going well.

Best program to use

Jan 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The automatization

Cons: The analysis via graphics

Overall: When I started to used the program, never thought that will easy to use, is very easy because all system is friendship. The system have many applications where can do many analysis, that part is the most important because support my company.
The support is the best team they are one of them support team, always we keep in touch about new version, make changes on the system, etc. for me GS is the best program for analysis, I wanna work for you.

Recommendations to other buyers: no, nothing

Vendor Response

by Hertzler Systems on January 25, 2017

Thanks for sharing your thoughts and experience.

Gainseeker User

Jan 16, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It has given us a platform to establish a common approach to developing & implementing QA systems that is flexible and accessible, unlike our ERP system which was our prior method.

Cons: Limitations on how to output chart info. (Can't get summaries of DPU charts, only raw data, Limited tools to understand causes of trends in DPU Yield charts, can't select an option to show data on pareto defect charts as a default setting)

Overall: I use Gainseeker every day. The programming language is clumsy, but it improved when Python was introduced to the system. The inability to change the visuals on the charting options, causes it to appear dated and clumsy. In an era of mobile phones, web graphics, etc., a clunky graphing output loses many superficial audience members (managers).

You need in-house specialists to get traction with the system, which means additional resources. Once that happens, rapid deployment is possible and is only limited by your imagination and resources.

Great bang for your buck and awesome customer service

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Customizable to a wide range of applications

Cons: Does not work with USB devices well. To the point of using them becomes more of a chore than useful. Example, we have a 4inch digital indicator that uses a USB output cable in order to transmit data rather than a serial RS232 port which is what we use for our resistance meters etc.. Because the software is COM based rather than looking for the plugins and drivers based on the name of the device, every time the computer is rebooted it is a toss of the dice as to whether or not Windows will assign it the same COM port number. There is software out there that can assist with this but in todays environment more and more devices talk using USB 2.0 & 3.0 rather than RS232.

That being said most of our devices have both options or use a cable along the lines of a Mitutoyo 10 pin.

Overall: My company has had this software in operation for a little over 2 years now and we have expanded its use well beyond our original scope. We have scripts setup to capture PLC data for our various machines and record the defects and good parts being produced as well as an hourly sampling of the machines dimensional measurements.

Recently we expanded the use of GS into our chemical lab where our engineers and lab techs are recording their various findings for materials. This allows the engineers for the production lines to have immediate access as well as graph changes over time.

Another expansion beyond standard SPC has been our test lab recording first articles and lot acceptance testing. This has given us the ability to do easy and direct comparisons between production lots and compare material being used to determine variances.

Our defect monitoring setup has allowed us to quickly see where problems are as well as cost analysis to put that "price of quality" on those defects. Some of our equipment is currently in the process of several upgrades that are partly due to the engineering groups using this data to justify the capital expense.

The Python scripting has been great for collecting as well as organizing data. One noticeable area is aerospace requirement AS9102 first article paperwork.

Recommendations to other buyers: Take a quick course on Python either online or by book. "Automate the Boring Stuff with Python" comes to mind and never overlook the power of a good Google search when coding. The website StackOverflow is your friend as well. Doing this now will save you some coin down the road by only having to pay Hertzler for customized coding when the more complex projects come up.

Vendor Response

by Hertzler Systems on January 16, 2017

Thanks for insight around the importance of developing your internal capacity to expand deployment. GainSeeker is a powerful platform, and you've put your finger on the key: extending functionality through Python. We also appreciate your reflections on USB devices. Congrats on a great deployment.

Super glitchy

Jan 13, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Very easy to use on front line

Cons: Glitchy

Overall: We have had several error messages that popped up shortly after implementation, which frustrated several employees.

The dashboard data only takes screengrabs, which makes it difficult to send to the team when we have more information than is on the first part of the box

Recommendations to other buyers: N/A

Vendor Response

by Hertzler Systems on January 16, 2017

We appreciate your feedback on the error messages. We'll be in touch to learn more.

GainSeeker Review 2017

Jan 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User-friendly

Cons: Adding a user to the planner wizard must be done one standard at a time

Overall: Overall pretty easy to use and user-friendly. One of the downfalls of this is when you have the planner wizard you have to add each individual to each standard instead of adding them once to a 'blanket' standard. It is very time-consuming. The charting options are great and easy to work with.

Vendor Response

by Hertzler Systems on January 16, 2017

Thanks for the enhancement suggestion.

Software is intuitive and powerful

Jan 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very intuitive, easy to use, very powerful and customizable.

Cons: Some features would be nice, such as the addition of a quick grouping feature for capability charts by trace field...Report writer can be a little tricky to use but is very powerful

Overall: This software has been well adopted and is proving very valuable on our continuous improvement journey

Vendor Response

by Hertzler Systems on January 16, 2017

Thanks for your comments and enhancement suggestion.

An Extra Engineer

Nov 30, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: Gainsseker is a significant part of our quality management system.

It allows our quality team to monitor more parameters and process controls than we ever have and accomplish that feat with fewer personnel

It is highly customizable so we have been able use it in areas that we never expected when we first started using the program eight years ago. We have used it to monitor our document control reviews, customer complaint system, and monitoring of our nondestructive testing are some examples

The electronic data entry and alert features allow quicker response to problems on the manufacturing floor before they become problems at the customer.

Daily, weekly and Monthly reports are just a few mouse clicks away, freeing up time for value added project instead of non-value paperwork.

Vendor Response

by Hertzler Systems on December 05, 2016

Thanks for your candid comments.

Great system to use for production

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: This is giving us the ability to gather the data and help reduce variation within our processes and equipment.

Vendor Response

by Hertzler Systems on December 05, 2016

Thanks for sharing your comments.

Works great for me

Nov 30, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to work with and if I need help it is always there.

Cons: I don't really have any.

Overall: I have worked with GainSeeker for some time now and it works great for me. When I need help it is alway there and the support is great. It is easy to use and I am alway finding new thing to use.

Vendor Response

by Hertzler Systems on December 05, 2016

Thanks for your comments.

TaylorMade Golf Ball Operations

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Design and support

Cons: Data points with notes aren't automatically indicated by a different marker in a control chart.

Overall: GainSeeker software is key in every day decision making for our manufacturing operations. Because of it's capability to quickly slice and dice the data, it allows us to stay on track. Even better than the software design has been the EXCEPTIONAL support we have received over the last 10 years.

Recommendations to other buyers: Wouldn't want to be in a manufacturing role without it.

Vendor Response

by Hertzler Systems on December 05, 2016

Thanks for your comments. As our support team shared in their follow up email to you, there is a configuration setting that lets you turn on different markers for notes and events on control charts.

Great program to drive quality down to the shop floor!

Nov 07, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The real time failure capability of GainSeeker gets the operators involved in quickly identifying and resolving costly quality problems. The program identifies out of control situations and notifies supervision and technical support, allowing for quick resolution.

Vendor Response

by Hertzler Systems on November 07, 2016

Thanks for your comments.

Gainseeker review

Nov 07, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Powerful

Cons: Complicated

Overall: Gainseeker is powerful but also difficult to navigate as a beginner. Adding dynamic reports was a plus.

Recommendations to other buyers: No

Vendor Response

by Hertzler Systems on November 07, 2016

Thanks for your comments.

Great product for SPC tracking

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Analysis suite

Cons: Python scripting required a learning curve

Overall: The ability to drill into process data to find the sources of variation is great. Very knowledgeable technicians and training staff for industrial roll-outs.

Recommendations to other buyers: Detailed scope design early is critical

Vendor Response

by Hertzler Systems on November 07, 2016

Thanks for sharing your insights, especially your comments about the design process. We also appreciate your comments about Python scripting. We are in the early stages of building an open-source script library so that users can learn from each other. It enables users to stand on the shoulders of those who have gone before.

Packaging Team Leader

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: user friendly

Cons: nothing

Overall: It's been a great experience. Since installing the GainSeeker Suite we have save an average of $300,000 per year in first 8 years

Recommendations to other buyers: I wish I can tie the software together with the machines. Automatically take weight every 15 minutes without having to manually weigh bags.

Vendor Response

by Hertzler Systems on November 07, 2016

Wow - that is a significant return on your investment. So glad you're getting that kind of pay back. We've tied GainSeeker directly to machines for many of our clients. Our support staff will be in touch to explore with you what it takes to make it work for you.

New System

Nov 07, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Comments: We had Gain Seeker for a year. I love how simple some of the applications are with calculating data. The customer service is the best hands down. They go out of there way to solve issues or explain how the system functions.

Vendor Response

by Hertzler Systems on November 07, 2016

Thanks for your kind comments. We do take our commitment to customer service very seriously.

SPC and DMS at it best

Jul 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It can be use on just about any different request that I have receive from may different user. So far we have not come across any problem where we could not meet the user request. Also we been able to import data from Excel and MS Access to do statistic on and this also been great as well.

Cons: Like all software it take some time to understand from a developer point of view but it is very user friendly as long as the developer keep the user in mind when doing the template. The biggest issue I had to learn was when to use signal and double quote in the template.

Overall: This is a great SPC and DMS system and can be adopted to just about anything. We are using this system at 14 plant and working on 1 overseas now. I took some time to learn the template language since it can be use on may different platform and languages. Also great for import other application as well to do SPC reporting and analytic . I highly recommend this software to anyone.

Recommendations to other buyers: The help desk has been great to work with and I give them a A+. Also when we come up with new ideas they go all out to see if they can help you meet our needs or try to put them into a new upgrade. Again I am the system admin for the whole corporation and I really like what I do.

Vendor Response

by Hertzler Systems on July 19, 2016

We appreciate the A+ rating on our support, and the breadth and depth of use of GainSeeker Suite at Dart Container.

Gainseeker Suite 8.5

Jul 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Multiple functionality - SPC, DMS/Scrap, OEE and new opportunities to eliminate paper documents with the PC Collect application. Can adapt system for any measuring routine and device interface. Quality Groups can implement and manage with minimal support from Corporate IT. Excellent support from Hertzler staff.

Cons: Dynamic Reports application is a powerful tool for creating and customizing reports but requires additional skill set to take full advantage (similar to using Crystal Reports)

Overall: Started using Hertzler Quality software in 1990 (beginning with QA/S) and have since expanded Gainseeker to multiple manufacturing Plants and new processes over the past 25+ years.

Vendor Response

by Hertzler Systems on July 18, 2016

Thanks for your insight based on 25+ years of experience.

A Totally New Product Inspection Experience

Jun 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: As important as the easy access to the data is, the neatest thing may be the way we gather the data on iPads. What started in 2012 as a new way to inspect and document one product segment has now expanded into all production areas. The Hertzler staff has been great to work with.

Vendor Response

by Hertzler Systems on June 13, 2016

Thanks for sharing your experience with iPad data collection. It is a very cool implementation, and we're glad it is making a difference.

We have been using this software at all our facilities for many years and it works well for us.

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is user friendly and intuitive. As a Quality Manager, it's a very useful tool to me and I use it every day. As far as customer service, there is no other company I deal with that provides better customer service than Hertzler Systems. They have a great product and back it up with great service!

Vendor Response

by Hertzler Systems on May 02, 2016

Thanks for sharing your experiences. We work hard to provide top-notch customer service, and we're gratified to hear confirmation that we're on the right track.

Best SPC Software in World

Mar 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Yes, I know the title sounds a bit hyped. But the GainSeeker Suite from Hertzler System is really the best SPC software package that I have seen. I have worked with many packages over the years and GainSeeker Suite is hands down the easiest to use for our operators. I have never found a situation where I could not get GainSeeker to do what I wanted in terms of automated data collection, different chart styles, and even different reports. Their data entry interface is 2nd to none and provides for the most customization of any package I have seen. We have been able to customize our data entry to how our facilities operate and it works seamlessly with all of our automated tools. The canned reports and customizable reports provide all the information we need. There is also a handy feature to dump data directly into Minitab for those deep dive analyses that we do from time to time.

I just converted 6 of our newly purchased facilities from 2 other SPC software packages to GainSeeker Suite and it really highlighted how poorly the other software packages operated and what they provided. The facilities quickly saw how much more powerful GainSeeker Suite is and that it is truly head and shoulders above the rest.

Their customer service is as good as the software. The Technical Support team is always very helpful with little tricks and tips for me when I am unsure of how to do something. I have been using their software for over 20 and started with it back when it was DOS based. It just continues to get better year after year. I have also utilized their on-site support and their training services and they are extremely beneficial. I highly recommend them if you are just getting started into computer based SPC or converting from another SPC program. They can get you up and running quickly and efficiently.

I definitely recommend Hertzler Systems and their GainSeeker Suite SPC software. If you are still unsure, put them to the test versus other packages and you'll quickly see how much better GainSeeker Suite really is. I attend several Quality Expo's and Conferences each year and take the time to look at the various SPC software packages being offered and I have never found anything that comes close to the power of GainSeeker.

Vendor Response

by Hertzler Systems on March 16, 2016

Thanks so much for your kind comments. We're gratified for your long term engagement with our product and our team. We're excited about your recent expansion, and pleased that your team appreciates the new capabilities.

Top notch SPC software and world class technical support

Feb 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been a user of Gainseeker software for over 15 years now. The folks at Hertzler systems have continually improved the software over the years, adding many new features and capabilities to the system. Their latest addition to the suite - Inspections - provides a very user-friendly interface and adds mobile capability that we have quickly taken advantage of. The addition of Python scripting has added a new level of customization capability that we have just begun to take advantage of. My only nit on the Ease of Use score is because software upgrades requires each client machine be individually upgraded, making this a somewhat time consuming task due to the number of client machines we have (over 40).

Most impressive, though, is the customer service and technical support. I have made many calls to their technical support line over the years for issues ranging from error messages to licensing questions to application support. At least 80% of my inquiries are resolved within 24 hours, and often in the same calendar day. For those that have taken longer, the folks at Hertzler proactively keep me up to date on the status - I never have to contact them to figure out what is going on. I administer a couple of corporate IT systems and Hertzler is by far the best in this area.

Vendor Response

by Hertzler Systems on February 01, 2016

We appreciate your long term commitment and perspective, and we're glad you like the new Inspections module. Thanks for your feedback on the software upgrade question. We're working at addressing it. The latest release (v8.5) includes the first browser-based version of the charting module. Upgrading it is a single-touch event. We'll continue to bring that functionality to other modules in future updates. Thanks also for your comments on our support team. We think they do a fantastic job, and we're grateful for confirmation.

Enterprise Real time SPC analysis and reporting package who delivers dispositon to the workstation

Jan 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pro Con
User friendly to implement inspection recipes Feature rich environment to select
Technical experts are very responsive and really help Trouble shooting needs work
The new Python script service is very flexible
Very quick startup time for new add-ons
Easy Deployment
Dashboard graphical and easy to implement

Vendor Response

by Hertzler Systems on January 30, 2016

Thanks for your comments. Glad to hear you're taking advantage of dashboards, and that the Python inspections are working out so well. Also happy to hear confirmation that our team is so responsive.

Superb product for SPC measuring to ensure top quality

Jan 29, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: GainSeeker has been used by our company for a number of years. It allows for tracking of various parts we manufacturing needing to stay within controlled tolerances. Our operators have found it to be very easy to use and allows for little training on their part.

Vendor Response

by Hertzler Systems on January 30, 2016

Thanks for your comments, especially about operator ease of use. If it isn't easy for the operators, all the other great capabilities don't matter much.

Great Software, Great Support

Dec 15, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I must say that I am TOTALLY impressed by the support from Hertzler.
Our Quality people use GainSeeker output constantly. I interface at the input end, between our electronics assembly process and the Gainseeker database.
We have made some unusual requests over the years so that we could input data automatically from our processes to the GainSeeker database in real-time, giving us very responsive gauges and charts to keep our processes under tight control.
Nothing we asked of Hertzler Support seemed like too much trouble.
Hertzler Support is simply the best.

Vendor Response

by Hertzler Systems on January 30, 2016

Your comments about our support team make us both grateful and proud. We think our team is amazing, and it is nice to hear confirmation. Thanks.

GainSeeker software has proven to be very good for our application. It is reliable an user friendly

Dec 15, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: GainSeeker software has proven to be very dependable. Hertzler Tech support has been great for any training, modifications and changes to help accommodate for our application. They have helped us achieve all results and goals we have set.

Vendor Response

by Hertzler Systems on January 30, 2016

Thanks for your kind words. We're excited when we help our clients achieve results and meet their goals with excellent systems and support. We appreciate your feedback and will continue to do our best to meet your needs.

Gainseeker after one year

Dec 10, 2015
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: We run a very complex business with thousands of products. Gainseeker is completely customizable for our needs. Tech support does a great job addressing our questions. We have already saved over $75,000 by simply collecting and analyzing the data.

Vendor Response

by Hertzler Systems on January 30, 2016

Outstanding results. We're pleased to be part of your continued success. Thanks for your comments.