Best For

Point-of-sale solution for small and mid-sized retailers which helps with sales, customer service, talent, finance and operations, project service automation, AI and more.

Product Details

Retail management tool which enables customer flow increase through cash-in and lines speed up.

Contact Details

Microsoft

http://www.microsoft.com

Founded in 1975

Located in United States

No Media

Starting Price

  • Not provided by vendor
  • Contact Microsoft for pricing details.

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Support

  • 24/7 (Live Rep)
  • Online

Dynamics RMS Features

Barcode Scanning
Commission Management
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration
CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

Dynamics RMS Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4/5

Showing Most Helpful

Showing 8 of 8 reviews

Showing Most Helpful

Showing 8 of 8 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Al C.
Computer Consultant
Computer Networking, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
8/10
Source: Capterra
October 8, 2016

“Wonderful but unfortunately Obsolete”

OverallMicrosoft like many large companies do purchased QuickSell RMS and made it part of their Dynamics line. The software is well written with lots of reporting and connectivity options. It fit well in the "run everything on Windows" environment that existed before Wifi everywhere, smart phones with NFC and chip-and-pin credit card transactions. One license is required per register but manager seats are "free". The Headquarters package isn't required but allows you to manage and report on multiple stores simultaneously. Everything required from sales tax withholding and reports for your accountant are included naturally but you will still need an accounting program. When it comes to features you will be hard pressed to find a more developed package. Microsoft has abandoned development for this platform so I can only recommend that companies already using it continue to use it while it is supported. Others should be looking at a cloud based (possibly e-commerce integrated) solution. PCI compliance will be a function of your credit card processor (device or software) as RMS no longer processes credit card security transactions. Look for processor software that integrates from your merchant bank.
ProsRuns with SQL Server or (free/included) SQL Express.
ConsNo cloud features, no migration path.
Recommendations to other buyersDon't buy it unless you are already using it in your organization.
Source: Capterra
October 8, 2016
Denis R.
Leader of center excellence procurement
Retail, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 29, 2019

“Review DRivera Dynamics RMS”

OverallIn general the tool is a good options to control and manage request of internal users
ProsIt is very easy to set up, easy access with or without internet connection, with this tool We can to have statistic information very fast to take decisions and improve the services
ConsSome inconveniences during the instalation time and also could be expensive for small companies, some times is not enought efficient
Reviewer Source 
Source: Capterra
August 29, 2019
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Kgaugelo M.
Engineer in training
Mining & Metals, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
3/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
April 20, 2019

“Dynamics RMS Reveiw”

OverallI'm generally happy with it, but since it will be phased out soon, I don't rrally recommend it.
ProsIt's user friendly- very simple to add and delete products, it's easy to search UI. The grey and white lines on the point of sale systems interface make it clear for one to see the items on the screen. The customer panel interface allows one to look at the history of the customers purchases and store credit.
ConsLoading can take some time. If network fails work can be lost. It needs to be updated a bit, although, it will no longer be in use very soon, so big ups to microsoft for the next upgraded product
Reviewer Source 
Source: Capterra
April 20, 2019
Mohamed R.
project manager
Retail, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 22, 2018

“Microsoft RMS”

Overallit's great but short one.
Prosgreat retail management software fit many businesses easy to use and to implement. has a great POS
Consdose not has it's back office or native integration with one of Microsoft ERP
Reviewer Source 
Source: Capterra
August 22, 2018
Verified Reviewer
Higher Education, 1001-5000 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 17, 2018

“Best for Retail Management”

OverallMicrosoft Dynamics RMS is a simple software with many functionalities and a SQL database. However, it is pricey, slow and has a less user friendly interface.
ProsThe software can be used to perform almost every function related to retail management such as inventory management, purchasing, pricing, point-of-sale capabilities etc. The software is also easy to use and can be used by any type of business. It also has a functional SQL database. The software also gives customized options.
ConsThe software can be said to be quite expensive mostly as its used by small and medium business. Also, there are responsiveness issues and the software freezes at times. Furthermore, the software lacks visibility and also the interface is not very user-friendly.
Reviewer Source 
Source: Capterra
November 17, 2018
Verified Reviewer
Printing, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
September 28, 2018

“Really Good Retail EPOS ”

ProsWe use Dynamics to run our Retail EPOS system. It provides comprehensive reports and stock management for our bust retail outlets.
ConsCan run a little slow at times and the updates can be tricky to apply.
Reviewer Source 
Source: Capterra
September 28, 2018
Ky K.
GM
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
January 6, 2015

“Microsoft RMS makes it too easy!”

OverallYou can literally do anything it's, every function you can imagine is at your fingertip. Live customer service by pro's at Microsoft. Pos, incentory,purchase orders, create barcodes, generate payroll, settle credit cards electronically anything you can imagine.
Source: Capterra
January 6, 2015
mike s.
it director
Hospital & Health Care, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
3/5
Features
4/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
August 21, 2019

“slow and doesn't seem safe to use”

Prossuper easy to learn how to use, can understand how it works in the matter of minutes, very easy to catch on
Consvery clunky, can be very slow, it just feels outdated, Microsoft doesn't keep up with the updates with this, i feel like they put it on the back shelf
Reviewer Source 
Source: Capterra
August 21, 2019